Customer Reviews for U-Haul Moving & Storage of Grapevine

Rating:

5.0

Everything was great! Simple process to pick up the truck and to return it . Would recommend them to anybody...

Rating:

3.0

Steering was loose, app did not work for vehicle return.

Rating:

5.0

Improve your customer service skills. Me asking which size U-Haul I should get and just pointing to a sign and not saying anything else is horrible customer service. Please do better by training your employees on how to be better with customers. Very unprofessional.

Rating:

5.0

The app/website indicated a smaller truck was available at the location.

Rating:

5.0

Check out and check in smooth, pleasant and fast. 15-foot truck and apparatus easily to handle. Good value. Online reservation easy and early check-in app also easy. I've always used Penskes previously and that was a good experience, but UHaul has their convenience game perfected. In their haste there were a couple of comments said about what I had ordered with regard to boxes or tape that seemed incorrect. Had to make sure they had the right info. Minor but merited attention.

Rating:

5.0

Great work. Please remind and alert 10 feet uhaul without RAMP.

Rating:

2.0

Online service said I could rent a pick up truck, but when I showed up I was informed I could only rent a 10 foot moving truck. Conflicting information everywhere. Also, all these uhaul trucks feel like they are going to break at any moment driving.

Rating:

2.0

Switched me at last second from assigned pickup location. Said someone would call me, they never did. Fortunately I have done this a number of times. Very confusing.

Rating:

1.0

You can tell people upfront that you need a Texas drivers license to rent certain vehicles from the location. Instead of when they arrive. Shouldn't be a difficult thing to communicate beforehand.

Rating:

4.0

Be nicer to people dropping off equipment

Rating:

5.0

A.) List all items for sale on the mobile website. I needed the hitch ball, didn't see them being sold separately from the hitch ball arm on the website, so I went to Lowe's and got it. When I came to the store, I saw that you sold a wider selection than Lowe's had. B.) More clearly display or explain the process for returning the trailers. The vehicle return is easy to see, so that is where I went to return the trailer. I had to back up the trailer to the correct spot (doable, but would have saved hassle if I had been told ahead of time). C.) List the internal dimensions for the trailers on the screen where you choose a trailer to rent. Where it is currently listed is somewhat more time consuming to get to, and would save a lot of people the frustration of renting the wrong equipment.

Rating:

5.0

Every thing perfect. Installer went up and beyond 5 stars

Rating:

4.0

It was very quick and effective.

Rating:

4.0

Would have been great to have light in the storage.

Rating:

5.0

Always great service

Rating:

5.0

Friendly & excellent service!

Rating:

5.0

The truck I rented was clean of any debris in the box of the truck as well as the cab. The truck itself was heavily worn inside and out. It had a hard time starting at times but overall did the job I needed it to do.

Rating:

5.0

Easy transaction

Rating:

5.0

Make it easier to check in to pick up the truck -- and reduce the amount of time it takes to check in to get your storage unit.

Rating:

5.0

Staff were really helpful.

Rating:

5.0

Staff was friendly and helpful.

Rating:

2.0

All was fine except having to wait in long line to pick up a reservation for a time period - had to wait almost 30 minutes to simply pick up - they had one person "checking people in" while 2 or 3 others stood around and one lady sat in her office, looking at all of the people but instead messed around on her phone and computer - wouldn't get up to help or alleviate the back log - seemed a bit ridiculous to me

Rating:

4.0

Great experience! Quick and easy.

Rating:

4.0

The wiring on the trailer was not working initially but the U-Haul rep fixed it and made sure it worked perfectly. Otherwise the trailer was good.

Rating:

5.0

Great

Rating:

4.0

I have an unsettled Billing Dispute with this location, but no one has contacted me!

Rating:

1.0

I did not get the 26' truck that I reserved because the customer before me was late returning that truck. I had to settle for a 20' truck which resulted in me taking an extra trip while moving between houses. This extra trip put me over my miles and I was charged for the extra miles. That is entirely unfair.

Rating:

5.0

Great experience. Keep up the good work!

Rating:

3.0

Confusing, trucks blocking everything

Rating:

1.0

Unhappy with overall experience. I was charged over three times more than I expected

Rating:

5.0

Always very helpful and friendly highly recommend them

Rating:

5.0

You used to have a great service! However the last two times I’ve been there, seems like you guys are shorthanded with you Staff on duty. Yesterday it took a long time to process everything before I finally left there. Which I understand that they had only one manager taken care of two clients at the same time. And he was super nice and helpful however, it was very slow for us to get out of there. And I run a business for me is very valuable.

Rating:

5.0

Usually I do not take the time to do reviews but this is deserving. I would not have been more pleased with our experience at this Grapevine location. Knowledgeable, kind and speedy staff all around. Whoever is running this location kudos to your staff. Thank you again for everything. My son also loves that you have him a piggy bank.

Rating:

5.0

My only problem was the fact that the rent was raised every year. I understand you are running a business, but every year. It got to a little too much.

Rating:

5.0

We were waved right into the drop off spot, trailer scanned, un hooked and we were on our way in less than five minutes! Very impressive and really nice guy. The entire rental was a great experience!

Rating:

1.0

the customer service rep at the desk was most definitely not having a good day, she openly made it aware with her attitude, i had pointed to a particular truck i was interested in using and she came back with “don’t point, i don’t know what your talking about, what do you want to do” it was definitely not a comfortable experience, the tech who pulled the truck up was in the phone upon arrival and after pulling it up, she walked out of the truck and again was on the phone, i had to ask “is it ready” and she followed up with just a head nod, and proceeded to walk inside. terrible customer service…

Rating:

4.0

As you turn into the premises from the street, the sign for the return area is not visible - if they just turn the sign 45 degrees clockwise it would make a huge difference.

Rating:

5.0

All good

Rating:

4.0

Your prices are far more expensive than your other competitors and now you increase your rentals. It's sad that if you pay for a month and only use half of the month, you don't prorated the difference.You just keep the whole portion and pocket yourself. This is why I won't encourage other people to use your storage facilities.

Rating:

5.0

The low Tire Pressure Light was on continuously, and the dashboard also displayed the words, "SERVICE TIRE MONITOR SYSTEM". Other than that, the Service and Truck were Perfect!

Rating:

5.0

Very satisfied with my experience.

Rating:

2.0

The two staff that were working all but ignored me and chatted with themselves. When the young lady actually served me, she was rude and indifferent. No greetings or no duties at all and just one word requests. “License”. Insert card. Sign there. I wish I had recorded on video but the service was atrocious.

Rating:

5.0

Great customer service, easy rental and return.

Rating:

4.0

.

Rating:

5.0

I thoroughly liked the self check in with the QR code and pictures! So we didn't have to make a special trip when they were open.

Rating:

5.0

Equipment was good people were great!!

Rating:

5.0

Thank you for being the best Uhaul in Texas. The GM and her team are fabulous. They have been my Uhaul rental since 2017

Rating:

5.0

People were great!!

Rating:

5.0

Great experience, Thank you!

Rating:

5.0

nothing - well pleased with the personnel and equipment

Rating:

5.0

Even though there was a small wait the staff was helpful and took the time to explain everything through amazing customer service.

Rating:

5.0

Service was great! Darius did everything possible to accommodate my needs as a walk in. The process was quick and easy. This is my 2nd great experience at this location in 30 days! Thanks guys

Rating:

5.0

So helpful made the the whole moving experience easier. Very knowledgeable, friendly and professional..

Rating:

5.0

Staff was extremely helpful and very friendly. Great experience.

Rating:

5.0

Staff was very friendly and professional

Rating:

5.0

We love the staff, they are always very friendly and helpful. There are employees at this location that have been here for years!

Rating:

1.0

The staff was not friendly at all Egar made a mistake and gave me a occupied storage unit and than I went back to tell him and I asked how this mistake happened than Kali said it wasn’t a mistake so what you call it how is it not a mistake like did Egar meant to give me someone else’s unit. And than no one apologized for the inconvenience or anything just very unprofessional and not great customer service skills at all neither one of them. I will never want to work with Egar are Kalil again.

Rating:

5.0

I just could not afford to keep the space any longer. At one point I had 4 units after a large home sale. Then 3 then 2. I have maintained a large unit for 6 years. U-Haul finally priced me out. I noticed many empty units recently. There is a point where people just say no…..not any more…..

Rating:

5.0

Uhaul has never failed me, and I have used your services & storage units several times in the past 7 years.

Rating:

5.0

Kyle was a great service to me. I give Kyle 5 stars out of 5. Very professional and awesome customer service!!

Rating:

5.0

Been with you guys for years… no issues at all!

Rating:

3.0

The staff were friendly and so were the helpers but the elevator of building was not working. I tried to call for the help but it was Sunday so the problem couldn't be solved . I couldn't finish storing yesterday so i need to go today for the movers and storage again.

Rating:

5.0

No

Rating:

5.0

Excellent customer service!

Rating:

5.0

Easy! Clean and staff is very polite

Rating:

5.0

Everyone bends over backwards for their customers

Rating:

5.0

Staff very helpful

Rating:

5.0

Staff very helpful and friendly answering my questions and available to help

Rating:

4.0

A little on the high side price wise

Rating:

5.0

Kyle went above and beyond which was greatly appreciated. World class customer service better than Chick-fil-A!!!

Rating:

5.0

Truly amazing staff, highly recommend location.

Rating:

5.0

Everything and everyone is amazing, the only issue I have ever had was that it’s very annoying when you have to keep calling back because the phone keeps rolling over to the reservation line.

Rating:

5.0

Great experience working with the team and good facility.

Rating:

5.0

Perfect size for those last minute items we couldn't get in the PODS.

Rating:

5.0

very clean and secure. I had my furnishings and other personal items there for over a year. I only went there one time to check on my stuff as I had unexpectedly moved about an hour away from the facility. When I moved out, everything was in great shape, no bugs or other critters. Very nice.

Rating:

2.0

There are two issues I had with this facility We rented for over three years. It is often impossible to have someone pick up the phone. I was later I was told that they were understaffed and therefore no one was available to answer the phone Secondly, the staff are young men with a frequent turnover. And these staff members were not trained or knowledgeable of the system and administrative duties. Very frustrated

Rating:

5.0

Seemless, very well done. Nice people and very helpful. Thank you!

Rating:

5.0

I ordered a unit and it was ready same day - and everything was correct - awesome!!!

Rating:

5.0

Very satisfied

Rating:

2.0

The facility was nice but the employees seemed uneducated about the process. They didn’t have my reservation although I had an email confirmation. They then gave me a locker that was currently occupied. The instructions weren’t clear and I had to keep coming back down from the 3rd floor to try and get things worked out at the front desk. The easiest part of the process was moving my things in, even the heaviest pieces.

Rating:

5.0

The best storage facility I’ve ever used!

Rating:

5.0

Many thanks to Clifford and Leland for helping with truck and dolly during the ice-storm on 2nd February.

Rating:

5.0

Our movers were EXCELLENT, the truck rental was WASY and the facility was super clean! SUPER easy process!

Rating:

5.0

Very well run operation. Everyone was pleasant knowledgeable and helpful - that’s a winning combination

Rating:

4.0

Great service on an icy day from Clifford. Many thanks!

Rating:

2.0

I had to in multiple instances redirect the staff who were very distracted with eachother outside of work related focuses to please check me out. This staff was inappropriate in their jokes outloud to eachother infront of customers and were more concerned about eachother than the customers that were needing help. I spent 30 min checking out with them partially due to technical issues in the system that day but the other half of it was because of their lack in the ability to focus on their work at hand and being to busy making jokes and horseplaying in almost a manner of them thinking the customers were enjoying their actions. I had to finally ask them to focus on checking me out and remind them that I was on a timeline to turn in my truck and had just finished a 2 day drive across the country and that I would like to be done with everything sooner than later due to their account of not focusing on their tasks at hand. They were more than enough staffed, but were more focused on their jokes and horseplaying than U-Haul business with its customers. This was the most poor example of U-Haul employees I’ve experienced, and due to the delays and lack of focus I lost my patience and told them to come get me once they were done with the horseplaying as I had to complete my unloading so I could complete my move. My girlfriend came in the office to complete checking out as I was done with the lack of service I was being provided, and she relayed to me that they were sorry for everything. If you would like the details as to the actions that took place please call me. I’m very disappointed in the staff I encountered.

Rating:

5.0

Great customer service!!!

Rating:

5.0

Congratulations for a great service!!!

Rating:

4.0

Na

Rating:

5.0

Staff was extremely pleasant and seemed to enjoy their jobs - that’s unusual these days.

Rating:

2.0

I’m only giving a below average rating because I feel like the price is ridiculously expensive. I only agreed to pay $185 a month for a SMALL unit because I was in a bind and the location was convenient. There are many storage facilities much lower in price.

Rating:

5.0

All 3 agents I dealt with at your Tate Ave location were quite fast, friendly, and very accommodating ... I thanked all 3 for their expeditious help !!

Rating:

5.0

Your facility and service were excellent. The only reason I no longer use your facility is that I no longer need the space. If I need space in the future, I will certainly check with you first regarding availability. I would highly recommend your facility to others. Thank you.

Rating:

1.0

i got there a my unit i reserved and paid for was occupied by someone else and i had to find another location to take my stuff to and i paid mover to move me not only did that waist my time but money i really didn’t have i had to borrow money to pay the movers due to them have to work and extra 2 hrs that hall didn’t compensate me for

Rating:

5.0

Excelente servicio y atención

Rating:

4.0

My unit was on an outside wall. I noticed some of my boxes sustained water damage.

Rating:

5.0

I have rented vehicles and trailers from this location several times, the staff is always helpful and courteous. Additionally, the same employers are always there so the manager is doing something right!

Rating:

2.0

Employees’ personal vehicles and u-haul equipment were constantly parked in the loading zone. This made loading and unloading my belongings very difficult.

Rating:

1.0

I moved out on 6-7-22. The UHaul employee working the units inspected the unit and called it in to the desk as good. Went to office they were busy. They took my information and said they would finish up and close account. Kept getting bills. Chatted with UHaul online. Said Grapevine would take care of it. Still getting bills.

Rating:

3.0

UHAUL Storage unit building is poorly maintained (after-hours swipe in/out security access rarely works, single elevator for entire building periodically inop). Facility is overcrowded with rental trucks that are stacked at storage access loading dock and block access for customers trying to load/unload. Management allows truck rental customers to park their personal vehicles in the lot during the duration of their multi-day truck rental leaving no place to park or maneuver when trying to access storage unit. All these comments are based on multiple complaints to managers over several months without resolutions—I ultimately just moved out.

Rating:

5.0

Can't afford the new prices for the units anymore. It is a nice place.

Rating:

5.0

I didn't use the storage this time around but have stored items in the past; early 2020.

Rating:

4.0

Only complaint is the price. But I paid and they delivered

Rating:

5.0

Gentlemen working on Sunday 3/20 super helpful and friendly.

Rating:

5.0

Ian was so great! He made my stressful moving process less frustrating. Very appreciative of his assistance.

Rating:

5.0

We have rented trucks both pickups, vans and moving. And storage units for short time. Each experience has always been top notch at the Grapevine location.

Rating:

5.0

I was a long time 10 plus years customer. All was great and big shout out to Marisel at my Grapevine, Tx location. She always went above and beyond to help in any way. I was a Pharmaceutical Rep and had several needs she always helped meet. Thank you

Rating:

5.0

The workers at the front desk were fantastic.

Rating:

5.0

Able to store what we needed to for the time. Able to change out items due to seasons with ease. Autopay made it hassle-free each month with payments.

Rating:

4.0

Vehicle had trash in the cabin and smelled of cigarettes.

Rating:

4.0

Storage access and office hours would be more convenient bid there were longer hours at the beginning of each month when people move.

Rating:

5.0

Thanks

Rating:

5.0

Friendly and helpful staff from my first arrival until I checked out....

Rating:

5.0

After driving for 2 days I arrived at the Tate Uhaul between 230 and 3 pm on December 14th.... I was greeted so nicely. All 3 young men I conversed with were so nice and helpful.... Thanks.... I wish that I had gotten there names

Rating:

5.0

I have rented here twice now. I am always impressed with the service and the storage cleanliness.

Rating:

5.0

Registration was very slow, while paid unloaders waited idly.

Rating:

5.0

The staff is polite and professional. Very impressed with the level of customer service I received from 3 different people. Great job!!

Rating:

5.0

Easy, clean, secure.

Rating:

5.0

This U Haul is absolutely fantastic when it comes to customer service

Rating:

5.0

From the availability of a unit, to the cleanliness of said unit and office area, to the friendliness/professionalism of the office staff, my experience with Uhaul at this location was top notch!!!

Rating:

5.0

A wonderful service! I was helped by Vince who went above and beyond to help me. There is nothing like a real costumer service when you need most.

Rating:

5.0

Marisal is the best. Very helpful.

Rating:

1.0

The manager, I can’t remember her name but it started with a M, was very friendly, efficient and understanding. Her staff on the other hand were not. One time even after I set up payment arrangements with the manager I was called and threatened with auction. The guy was a complete jerk and rude! Plus when I was able to come back into town to get my items a lot of my stuff was missing. I didn’t realize it was missing until I started unpacking my boxes. They didn’t go through individual boxes, they just took 4 of my large boxes with a lot of my decorations and personal effects. Not worth much to anyone but me and my family. I wouldn’t recommend this storage facility to anyone unless they want to lose their things. There isn’t anyone you can file a complaint with because it is your word against theirs.

Rating:

5.0

The gentleman that completed our reservation was extremely professional, answered every question with pinpoint accuracy, explained every detail accurately Storage Unit #4028

Rating:

5.0

Thank you for your years of providing a storage facility to me. I was one of your first customers at this site, 18 years ago! I was laid off from Pfizer last week so I am retiring and thus will no longer need my storage unit. Thank you again and best of luck in the future.

Rating:

4.0

Elevator was frequently out of service and those of us on higher floors would often not have access to our units for days. That was the only issue I would have.

Rating:

4.0

Prices are pretty high compared to other companies but it was a convenient location at the time

Rating:

2.0

Trying to close out this unit was the most awful experience. It took from June 13 to July 5 to get it resolved… I had to call multiple times and each time I never spoke to the specific location; I was forwarded to the customer service center. I was told multiple times the manager would call me from this specific location and she never did. I had to call many times over those 3 weeks so get it closed. I even did the online close out and it says someone will contact you in 48 hours. No one ever did. I then received an email that said our payment was late and there was a fee added on. I called again and the customer service center could not get in contact with the manager… so I was given her email. I voiced my frustration and all I got was a close out receipt of our unit. No apology at all. I am so upset. Customer service is so important and is lacking immensely. We also had a situation of picking up a truck to get our stuff from the storage unit. The truck was supposed to be picked up at five in the morning. My husband went to go pick it up and there were no keys. We were not told that the previous customer did not return the keys in so my husband had to wait eight hours to speak to someone at that location because it was a Sunday, and figure out a Plan B. And we only received a $50 compensation for that… I understand that it’s not their fault but we should have been notified ahead of time so that my husband didn’t have to waste eight hours.

Rating:

4.0

This was my 5th time using this storage location, and it is very suitable with a fair price. However, lately there have been an increased number of dead insects inside my storage unit. They should probably spray the perimeter better so they don’t make it inside my storage unit. The entrance has a “donation” area which turned into a junk storage area, and no one dumps the trashed items. Management routinely parks un-rented U-haul trucks in front of the customer loading dock which blocks access to pick up/drop off heavy items.

Rating:

3.0

I would and wouldn't recommend this location. It was too overpriced. I moved to a storage unit that was less expensive. Plus I was on the 4th floor here and it was way inconvenient for me.

Rating:

5.0

I could not be happier this facility was excellent ! I would plan no to use the again should the need arise . First class place-!

Rating:

4.0

I’ve had a couple issues with the card I have on file with them miraculously disappearing and therefore not auto drafting thus trying to assess a late charge to my account.

Rating:

5.0

The staff was friendly and funny. They kept things light which is a great attitude to have when you’re moving.

Rating:

5.0

The staff were friendly and helpful. I’ve had other U-Haul experiences a few years ago which weren’t as pleasant.

Rating:

2.0

Still awaiting refund status and a phone call.

Rating:

2.0

Hardly no one working, was very disappointed. I had to wait in a line of 10

Rating:

2.0

Very hard to access my storage to unload a trailer. Overflow of trucks only gave me a small opening to unload ... including a large step up to manage. Also, be consistent across U-HAUL regarding masks. In NORMAN OK, no mention of "wear your mask". In GRAPEVINE, TX, the employees were overbearing and unfriendly regarding the requirement to wear a mask. At the same time employees were telling us to wear a mask, other customers were not wearing masks plus on of the counter employees was wearing her mask under her nose - the entire time we were there.

Rating:

2.0

I called and canceled a month ago. You charged me an extra $200 bucks because I didn’t come in and stand in you long line or deal with your impossible website. Can I least get a store credit? $200 seems very unfair.

Rating:

5.0

Mark was very friendly and helpful. He represents your facility and company well.

Rating:

5.0

This is a very well-run facility.

Rating:

5.0

The staff was extremely helpful with everything!

Rating:

5.0

The gentleman who helped me was OUTSTANDING!!! Great customer service. Thank you.

Rating:

5.0

Friendly and convenient.

Rating:

5.0

Mark and Wesley were great! Good guys!

Rating:

5.0

Exceptional experiences

Rating:

5.0

Everything was perfect - clean, well-lit, friendly customer service. Will definitely do business with them again!

Rating:

5.0

Ms. Yanira Perez was excellent and took very good care of me, and I would and have recommend your Facility to Family and Friends. Thanks Willie Taylor

Rating:

2.0

The storage facility and employees are excellent. Your pricing is price gouging. Same units, same condition at other facilities for $100 less per month on each size offered.

Rating:

5.0

People are always friendly and helpful. My go to place for everything moving or storage.

Rating:

5.0

Everyone was very friendly and helpful. Facility was clean and very well maintained. Excellent lighting. I have great sense of security.

Rating:

4.0

Rented 3011 for 2 years to store daughter’s belongings. Both of us were there 2-3 days before her move on Dec 14 at which I informed UHaul that she would be moving Dec 14, any remaining items would be transferred to smaller unit which she would rent and pay for and I would not be financially responsible after Dec 31 inalienable payment. The guy that noted all this in the computer said 3011 would be closed when my daughter closed unit on Dec 14. My daughter rented Unit 3123 on Dec 14, the day she had movers empty 3011. The same plastic card was given back to her that day even though 3011 has been empty and closed since Dec 14. It was never “closed” from your records until Jan 8th. The mgr, Mark closed 3011 again on Jan 8th and 3123 on Jan 8.

Rating:

5.0

Marisel, Brandon, Chance and Kyle were so helpful, polite and nice. I had a good amount in the trailer and Kyle offered to help with the heavy items. It was 🌧 and cold; I was the only one leftI & they made me feel welcome.

Rating:

5.0

The store off of William Tate os the nest store I have ever used. Equipment is clean and ready to go. On my last day when I was turning in my key, I observed Mark Molina being treated HORRIBLY by a customer when he asked her and her 2 grown children if she had a mask because it said on the front door you need one. She was so rude, and wrong (I am a doctor). Mark handled it so well, he asked her to go outside and someone would help her there. He said it happens every day. Way to go Mark.

Rating:

5.0

Marisol and staff were friendly and professional.

Rating:

5.0

I’ve had multiple storage units with Grapevine over the past 5 years and have had excellent experience. The units are immaculate and secure, I’ve literally never seen a storage facility as clean and kept up as this one. Marisel and her team in the office have always helped me when I had any questions regarding storage or when it came time for my move and went above and beyond to make that easy as well. If you’re looking for a clean and safe place for your items that need to be stored, Grapevine is worth paying just a little bit more for peace of mind.

Rating:

1.0

I was on an automatic pay. 3 times I was locked out of my unit. You would think this would be impossible, but they did it. There was a time we had 8 units with U-Haul in the past. We will never use U-Haul again. The staff was nice and fixed the problem, apologized and then did it again. It wore me out!!!! We moved all of belongings out.

Rating:

5.0

Always top notch! Thanks!

Rating:

5.0

Mike/Mark, the assistant manager, was extremely helpful. The system at the store was down and he did everything he could do to work with me and even took all my information to get me set up and call me back once it was up and running. Great salesman.

Rating:

5.0

The Uhaul service in Grapevine was excellent. After terrible service in Cumming, GA we were reluctant to try another Uhaul, but because of proximity, we thought we could try once more. This one is the exact opposite of the one in Cumming. Friendly, helpful, had lots of staff to help us, we will use again several times in this move as we are also moving other family members near us. Thank you for restoring our faith!

Rating:

5.0

Mike was absolutely amazing! He turned a potentially bad situation into a great experience. Can't thank him enough.

Rating:

5.0

U-Haul is not what you think of in the 70's or 80's. I found my experience to be, from getting my hitch installed in MD, storing my stuff in Grapevine to be outstanding experience. Had I known the experience I was in for, I would not have stressed my self out so much. Your CSR people where nothing but outstanding as well. I even utilized online chat which helped when waiting for a CSR helpful. In a nutshell, whenever the subject of moving comes up, I will share my adventure with nothing but great things to say about U-haul! B/R Sean N. Smith

Rating:

1.0

I had problems with billing. My husband and I signed up for automatic billing. It did not happen and then they would tack on late charges. That happened twice. Then in May they call us and tell us our storage unit had not been closed all the way and my glass table was busted and things were missing. This was temporary storage for us until the military shipped the rest of our things overseas. Also, they do not tell you that if you get your things out early it is not prorated you still pay the full amount. I cancelled my credit card so they could not refill me after all my things were removed. Since, I had so many problems with them billing me. The manager was rude she was supposed to call me back the first week of March and her response was I called you in May. It was to tell me about the unit not being locked not the problems I was having with billing. She was rude to me when I comforted her about it. I would not recthem.

Rating:

2.0

Price is way too high, and partial months are not prorated.

Rating:

5.0

The staff was consistently helpful and friendly and ready to answer questions or provide help. It makes all the difference to have such wonderful interactions.

Rating:

5.0

Always so friendly & helpful. My items were safe and clean.

Rating:

5.0

Great place to store our belongs when we needed to.

Rating:

1.0

There was a leak in my unit that ruined my sectional sofa with mold as well as my living room rug. The last few days I have been trying to reach someone at the facility to make a payment and there was no answer for three days.

Rating:

5.0

Experience was quick and easy. Very cordial and helpful staff. Lexy is a gem.

Rating:

2.0

I cleaned my storage area out on the 25th of April; I informed the staff. Subsequently I was charged a late fee and requested for the following month’s rent. I did not receive confirmation of my vacate notice until several days and phone calls later. I’ve been told I’m going to get a refund within the next 2 weeks; we will wait and see.

Rating:

5.0

Bridgette is awesome and super-helpful. The door on 4212 is a bit stiff and could be adjusted to be easier to lift. Elevator was roomy and conveniently located. U-haul Grapevine was a great place to drop-off a vehicle and store my stuff.

Rating:

5.0

Everyone at this location was super friendly but one employee in particular (Bridget) was more than helpful! After a long day of driving a trailer to move some stuff into storage temporarily, she helped make the process as easy as possible. When I realized the original unit I reserved wouldn't be big enough, she kindly and patiently helped me reserve a new one and re-did the check-in process. She went out of her way to make sure the unit I got was easily accessible from the elevator and answered all of my questions. This experience was stress-free and I was really grateful for that!

Rating:

5.0

Thanks for the positive attitude and great service.

Rating:

5.0

This was such a wonderful experience. I needed temporary storage for Girl Scout Cookie season for our Grapevine Vineyard Pride Service Unit. Marisel and her team are were so friendly and accommodating from start to finish. We felt very welcome and valued as a customer. This was the perfect situation for us and we are so pleased we will definitely be returning next season. Thanks so much Marisel and team!

Rating:

4.0

Check in clerk was helpful and pleasant. Van was clean and ready to go.

Rating:

5.0

The manager Maresel is amazing.

Rating:

4.0

Although the site and space served the short term storage needs, I find that the pricing was quite a bit higher than other storage facilities, therefore pushing me to move out quickly.

Rating:

5.0

Clean, well secure, and they always have carts on-hand to assist in moving in and out.

Rating:

5.0

Sometimes in the early mornings its difficult to exit due to the amount of commercial vehicle blocking the exit. On many occasions I drove through the in entrance to exit .

Rating:

1.0

Absolutely astonished that I had to scramble to find movers last minute since U-Haul insisted on charging me rent FOR A MONTH for moving out the morning my rent was due. Will tel others to stay away

Rating:

5.0

Nice, clean and secure

Rating:

5.0

Great experience. Employees were thorough. Happy I chose this location.

Rating:

5.0

I really enjoyed my time there (4 years)! The staff went above and beyond during my stay and I really appreciated in the end the deal which helped me the most!

Rating:

4.0

Staff was friendly and knowledgeable. Handled my request quickly and without incident. Were very clear regarding the information. I was in and out in no time. Thanks UHaul

Rating:

5.0

Y’All are very helpful thanks

Rating:

5.0

People were very helpful and took the time to explain everything we needed and showed us our locker personally. Only complaint is that there is no trash bin you can use for paper or anything.

Rating:

5.0