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Jacquelyn Hodges-RobinsonCustomer Reviews for U-Haul Moving & Storage of Grapevine
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have an unsettled Billing Dispute with this location, but no one has contacted me!
Robert OgletreeI did not get the 26' truck that I reserved because the customer before me was late returning that truck. I had to settle for a 20' truck which resulted in me taking an extra trip while moving between houses. This extra trip put me over my miles and I was charged for the extra miles. That is entirely unfair.
Aaron ThorneGreat experience. Keep up the good work!
Mark SandefurConfusing, trucks blocking everything
Louie EsparzaUnhappy with overall experience. I was charged over three times more than I expected
Jimmy GarciaAlways very helpful and friendly highly recommend them
indigo management group | Overall ExperienceYou used to have a great service! However the last two times I’ve been there, seems like you guys are shorthanded with you Staff on duty. Yesterday it took a long time to process everything before I finally left there. Which I understand that they had only one manager taken care of two clients at the same time. And he was super nice and helpful however, it was very slow for us to get out of there. And I run a business for me is very valuable.
Cristina RosenburgUsually I do not take the time to do reviews but this is deserving. I would not have been more pleased with our experience at this Grapevine location. Knowledgeable, kind and speedy staff all around. Whoever is running this location kudos to your staff. Thank you again for everything. My son also loves that you have him a piggy bank.
Stephen ColonMy only problem was the fact that the rent was raised every year. I understand you are running a business, but every year. It got to a little too much.
karen frazier | Overall ExperienceWe were waved right into the drop off spot, trailer scanned, un hooked and we were on our way in less than five minutes! Very impressive and really nice guy. The entire rental was a great experience!
Randy Moorethe customer service rep at the desk was most definitely not having a good day, she openly made it aware with her attitude, i had pointed to a particular truck i was interested in using and she came back with “don’t point, i don’t know what your talking about, what do you want to do” it was definitely not a comfortable experience, the tech who pulled the truck up was in the phone upon arrival and after pulling it up, she walked out of the truck and again was on the phone, i had to ask “is it ready” and she followed up with just a head nod, and proceeded to walk inside. terrible customer service…
Jordan WigginsAs you turn into the premises from the street, the sign for the return area is not visible - if they just turn the sign 45 degrees clockwise it would make a huge difference.
James HowellAll good
John SchroederYour prices are far more expensive than your other competitors and now you increase your rentals. It's sad that if you pay for a month and only use half of the month, you don't prorated the difference.You just keep the whole portion and pocket yourself. This is why I won't encourage other people to use your storage facilities.
LES UNDERWOOD | Overall ExperienceThe low Tire Pressure Light was on continuously, and the dashboard also displayed the words, "SERVICE TIRE MONITOR SYSTEM". Other than that, the Service and Truck were Perfect!
robert ogletreeVery satisfied with my experience.
CHARLES ESKRIGGEThe two staff that were working all but ignored me and chatted with themselves. When the young lady actually served me, she was rude and indifferent. No greetings or no duties at all and just one word requests. “License”. Insert card. Sign there. I wish I had recorded on video but the service was atrocious.
Benjamin HughesGreat customer service, easy rental and return.
Melissa Fulton.
Indria MonsantoI thoroughly liked the self check in with the QR code and pictures! So we didn't have to make a special trip when they were open.
ELIZABETH GomezEquipment was good people were great!!
Mark AmosThank you for being the best Uhaul in Texas. The GM and her team are fabulous. They have been my Uhaul rental since 2017
Philip Chedisburg | Overall ExperiencePeople were great!!
STEVE KATERINOSGreat experience, Thank you!
Tony Paniannothing - well pleased with the personnel and equipment
David FreyEven though there was a small wait the staff was helpful and took the time to explain everything through amazing customer service.
Eric BirdService was great! Darius did everything possible to accommodate my needs as a walk in. The process was quick and easy. This is my 2nd great experience at this location in 30 days! Thanks guys
Daneisha DavisStaff members had a positive mental attitude...excellent service.
MARK DOUGHERTYGreat experience!
james hoyerYour app sucks. The only part of this process that was terrible was your mobile app. Everytime I was in the process of finishing the last photo upload it would have me start that process over again. This happened 3 times. Your mobile app is what may keep me from Coming back or at the very least try to return it before you close
Oscar Rodriguez JrI’ve used this location many times and always a great experience
JOHN HARRISTruck leaked power steering fluid all over my brand new driveway. The truck was dirty and mechanically worn with worn suspension parts, horrible cab and broken glass in box.
Evan FeldmanMake sure the equipment is actually working because it cost me alot of time, frustration and money.
Michelle McDadeThe agent discriminated me because my license is limited term and she told me that license is not valid for renting a truck, mi license is valid as other licenses, I would like to submit a discrimination claim
Luis PinaSo helpful made the the whole moving experience easier. Very knowledgeable, friendly and professional..
indigo management group | First ImpressionsI wish I rented 50 of these containers, they were a life saver. Thanks, Billy N.
WILLIAM NATIONSStaff was extremely helpful and very friendly. Great experience.
Ravikant Prasad | Overall ExperienceGreat service!!! A++++++
Armando GarciaThe customer service guy was fantastic
Mario MedinaGreat customer service and equipment- used them multiple times with out issues.
Ralph BennettNice staff and an abundance of equipment to choose from. Easy on and off of the freeway.
RUSSELL HICKSThe Stringer location was helpful. The original location was not. Overall I would NEVER recommend UHAUL after the experience I have had with this one. I was originally scheduled at another location over 10 miles away at 5:30 am. When I arrived, I arrived to find that someone on the UHAUL end had canceled my reservation. Your screw up cost me 0ver 400$ out of my pocket with people standing around for 1 hour waiting for the back up location to get us a truck. And then, once i received a truck there were no blankets at the backup location. So later on I had people waiting around for another 2 hours waiting for blankets to wrap the furniture. This type of service is not acceptable. So no, I will never use or recommend UHaul.
Robert Acuna-PilgrimTrue customer service is almost nonexistent these days. So when I arranged to have a hitch installed on our new vehicle, I was expecting another trying experience. Wow -- was I surprised and totally blown away! This U-Haul location is staffed with genuinely caring people who believe in fully delivering on the services that they provide. From the first phone call to the completed installation, I was wholeheartedly impressed. When I first called, I was quickly scheduled for an appointment that accommodated their and my schedules. The day before my appointment, I was called and alerted that there was an illness in the staff and asked if I could be rescheduled. Thank goodness because I live 45 min away. I was quickly rescheduled. Then, I received another phone call the day before my appointment - from the installer himself. We talked about my vehicle - as it is new to the market this year - and he shared that he had already installed hitches on these before. Wow! Also, he reviewed his calendar and offered that I could arrive earlier in the morning - before they get busier - for a quicker install. When I arrived, I was greeted with a hello and a smile from everyone I encountered. The job was done in 30 min! ...and here's the kicker, U-Haul did the job for just over 1/3 of the cost that I was quoted by Trails End. Trails End claimed that the bumper would have to be removed which was incorrect... Great experience with U-Haul in Grapevine!
steven harlownothing
GEORGE PAPILARISEasy and convenient.
TIMOTHY JUDGEWe used the self-checkout option, but our ordered furniture dolly was not on the truck. Luckily the office was open. Without that, we would not have had what we needed. Additionally, the steps that the self-checkout had was to find your truck, which is in one part of the parking lot against the fence, then go to the far side of the building to pick up the keys from the lockbox, and go back to your truck. Those 2 steps should be reversed. Pick up keys first, then go find the truck.
William GeckThe entire team was so friendly and amazing.
THOMAS FLOYDEverything good 👍🏿
James LongCustomer service was terrible. 3 people were sitting around when I walked in. No on greeted me said hello how can we help. The man was absolutely awful rude uncaring sarcastic. Was not a good experience.
Gina BennStaff was very friendly and professional
Pam Pereria | First ImpressionsI appreciate the great customer service I received today. The questions I asked were answered promptly. When I returned my van, it was fast. He was polite and professional. Keep up the great job!
Emma ByrdWe love the staff, they are always very friendly and helpful. There are employees at this location that have been here for years!
BRYCE BACKERS | First ImpressionsWe left a lock on the trailer and they cut it off without notifying us. They could have called or texted us.
Steve FacioneBuy newer vehicles
Ray LawrenceThe truck was in poor condition. The steering and handling were horrible and could cause a safety risk. The friend that I was helping rented the same truck several weeks ago and immediately returned it for the issues. She was told the truck would be repaired or removed from service. Somehow, I ended up with the same truck in the same condition.
JARED DANSBYThe staff was not friendly at all Egar made a mistake and gave me a occupied storage unit and than I went back to tell him and I asked how this mistake happened than Kali said it wasn’t a mistake so what you call it how is it not a mistake like did Egar meant to give me someone else’s unit. And than no one apologized for the inconvenience or anything just very unprofessional and not great customer service skills at all neither one of them. I will never want to work with Egar are Kalil again.
Desiree Cherry | First ImpressionsI just could not afford to keep the space any longer. At one point I had 4 units after a large home sale. Then 3 then 2. I have maintained a large unit for 6 years. U-Haul finally priced me out. I noticed many empty units recently. There is a point where people just say no…..not any more…..
Julianne Thorne | Overall ExperienceUhaul has never failed me, and I have used your services & storage units several times in the past 7 years.
Polly Gan | Overall ExperienceKyle was a great service to me. I give Kyle 5 stars out of 5. Very professional and awesome customer service!!
Toi Blanks | First ImpressionsBeen with you guys for years… no issues at all!
RICHARD SIMMONS | Overall ExperienceThe staff were friendly and so were the helpers but the elevator of building was not working. I tried to call for the help but it was Sunday so the problem couldn't be solved . I couldn't finish storing yesterday so i need to go today for the movers and storage again.
rinku gc | First ImpressionsNo
Anitra Ragland | First ImpressionsExcellent customer service!
ADRIANA GUAJARDO PEREDO | Overall ExperienceEasy! Clean and staff is very polite
David Sotomayor | Overall ExperienceEveryone bends over backwards for their customers
CHRISTOPHER LENNON | Overall ExperienceStaff very helpful
Karen Banks | Overall ExperienceStaff very helpful and friendly answering my questions and available to help
Karen Banks | First ImpressionsA little on the high side price wise
Michael High | Overall ExperienceKyle went above and beyond which was greatly appreciated. World class customer service better than Chick-fil-A!!!
Gregory Jackson | First ImpressionsTruly amazing staff, highly recommend location.
Andrew Foster | Overall ExperienceEverything and everyone is amazing, the only issue I have ever had was that it’s very annoying when you have to keep calling back because the phone keeps rolling over to the reservation line.
maria esparza | First ImpressionsGreat experience working with the team and good facility.
Dewey reed | Overall ExperiencePerfect size for those last minute items we couldn't get in the PODS.
Terry Harris | First Impressionsvery clean and secure. I had my furnishings and other personal items there for over a year. I only went there one time to check on my stuff as I had unexpectedly moved about an hour away from the facility. When I moved out, everything was in great shape, no bugs or other critters. Very nice.
Glenn Campanile | Overall ExperienceThere are two issues I had with this facility We rented for over three years. It is often impossible to have someone pick up the phone. I was later I was told that they were understaffed and therefore no one was available to answer the phone Secondly, the staff are young men with a frequent turnover. And these staff members were not trained or knowledgeable of the system and administrative duties. Very frustrated
pennie carnes | Overall ExperienceSeemless, very well done. Nice people and very helpful. Thank you!
Robert Wolff | Online Move InI ordered a unit and it was ready same day - and everything was correct - awesome!!!
David Sotomayor | First ImpressionsVery satisfied
Marcella Rodgers | Overall ExperienceThe facility was nice but the employees seemed uneducated about the process. They didn’t have my reservation although I had an email confirmation. They then gave me a locker that was currently occupied. The instructions weren’t clear and I had to keep coming back down from the 3rd floor to try and get things worked out at the front desk. The easiest part of the process was moving my things in, even the heaviest pieces.
Brianna Smith | First ImpressionsThe best storage facility I’ve ever used!
Dylan Lawton | Overall ExperienceMany thanks to Clifford and Leland for helping with truck and dolly during the ice-storm on 2nd February.
David Frey | Overall ExperienceOur movers were EXCELLENT, the truck rental was WASY and the facility was super clean! SUPER easy process!
Tonja Moon | First ImpressionsVery well run operation. Everyone was pleasant knowledgeable and helpful - that’s a winning combination
brad gale | Overall ExperienceGreat service on an icy day from Clifford. Many thanks!
David Frey | First ImpressionsI had to in multiple instances redirect the staff who were very distracted with eachother outside of work related focuses to please check me out. This staff was inappropriate in their jokes outloud to eachother infront of customers and were more concerned about eachother than the customers that were needing help. I spent 30 min checking out with them partially due to technical issues in the system that day but the other half of it was because of their lack in the ability to focus on their work at hand and being to busy making jokes and horseplaying in almost a manner of them thinking the customers were enjoying their actions. I had to finally ask them to focus on checking me out and remind them that I was on a timeline to turn in my truck and had just finished a 2 day drive across the country and that I would like to be done with everything sooner than later due to their account of not focusing on their tasks at hand. They were more than enough staffed, but were more focused on their jokes and horseplaying than U-Haul business with its customers. This was the most poor example of U-Haul employees I’ve experienced, and due to the delays and lack of focus I lost my patience and told them to come get me once they were done with the horseplaying as I had to complete my unloading so I could complete my move. My girlfriend came in the office to complete checking out as I was done with the lack of service I was being provided, and she relayed to me that they were sorry for everything. If you would like the details as to the actions that took place please call me. I’m very disappointed in the staff I encountered.
Cody Metoyer | First ImpressionsGreat customer service!!!
Shawn Johnson | Overall ExperienceCongratulations for a great service!!!
Rene Lira | Overall ExperienceNa
Hisashi Araki | First ImpressionsStaff was extremely pleasant and seemed to enjoy their jobs - that’s unusual these days.
brad gale | First ImpressionsI’m only giving a below average rating because I feel like the price is ridiculously expensive. I only agreed to pay $185 a month for a SMALL unit because I was in a bind and the location was convenient. There are many storage facilities much lower in price.
Malaina Herrington | Overall ExperienceAll 3 agents I dealt with at your Tate Ave location were quite fast, friendly, and very accommodating ... I thanked all 3 for their expeditious help !!
jan rhoads | First ImpressionsYour facility and service were excellent. The only reason I no longer use your facility is that I no longer need the space. If I need space in the future, I will certainly check with you first regarding availability. I would highly recommend your facility to others. Thank you.
STAN SWAN | Overall Experiencei got there a my unit i reserved and paid for was occupied by someone else and i had to find another location to take my stuff to and i paid mover to move me not only did that waist my time but money i really didn’t have i had to borrow money to pay the movers due to them have to work and extra 2 hrs that hall didn’t compensate me for
courtney moore | First ImpressionsExcelente servicio y atención
Rene Lira | First ImpressionsMy unit was on an outside wall. I noticed some of my boxes sustained water damage.
SUSAN KNIPPER | Overall ExperienceI have rented vehicles and trailers from this location several times, the staff is always helpful and courteous. Additionally, the same employers are always there so the manager is doing something right!
BRYCE BACKERS | Overall ExperienceEmployees’ personal vehicles and u-haul equipment were constantly parked in the loading zone. This made loading and unloading my belongings very difficult.
MIchle Elrod | Overall ExperienceI moved out on 6-7-22. The UHaul employee working the units inspected the unit and called it in to the desk as good. Went to office they were busy. They took my information and said they would finish up and close account. Kept getting bills. Chatted with UHaul online. Said Grapevine would take care of it. Still getting bills.
John Groves | Overall ExperienceUHAUL Storage unit building is poorly maintained (after-hours swipe in/out security access rarely works, single elevator for entire building periodically inop). Facility is overcrowded with rental trucks that are stacked at storage access loading dock and block access for customers trying to load/unload. Management allows truck rental customers to park their personal vehicles in the lot during the duration of their multi-day truck rental leaving no place to park or maneuver when trying to access storage unit. All these comments are based on multiple complaints to managers over several months without resolutions—I ultimately just moved out.
David Edwards | Overall ExperienceCan't afford the new prices for the units anymore. It is a nice place.
Rebecca Murphey | Overall ExperienceI didn't use the storage this time around but have stored items in the past; early 2020.
Lori Robinson | Overall ExperienceOnly complaint is the price. But I paid and they delivered
Tricia Ibayan | Overall ExperienceGentlemen working on Sunday 3/20 super helpful and friendly.
Renee Georgeff | First ImpressionsIan was so great! He made my stressful moving process less frustrating. Very appreciative of his assistance.
Jalea Davis | First ImpressionsWe have rented trucks both pickups, vans and moving. And storage units for short time. Each experience has always been top notch at the Grapevine location.
Crystal Gayle | Overall ExperienceI was a long time 10 plus years customer. All was great and big shout out to Marisel at my Grapevine, Tx location. She always went above and beyond to help in any way. I was a Pharmaceutical Rep and had several needs she always helped meet. Thank you
DAVID HANNA | Overall ExperienceThe workers at the front desk were fantastic.
Mikia Mayfield | First ImpressionsAble to store what we needed to for the time. Able to change out items due to seasons with ease. Autopay made it hassle-free each month with payments.
anne clark | Overall ExperienceVehicle had trash in the cabin and smelled of cigarettes.
Josh Jaworski | First ImpressionsStorage access and office hours would be more convenient bid there were longer hours at the beginning of each month when people move.
Andres Bustillos | Overall ExperienceThanks
John Groves | First ImpressionsFriendly and helpful staff from my first arrival until I checked out....
Steven Hansen | Overall ExperienceAfter driving for 2 days I arrived at the Tate Uhaul between 230 and 3 pm on December 14th.... I was greeted so nicely. All 3 young men I conversed with were so nice and helpful.... Thanks.... I wish that I had gotten there names
Steven Hansen | First ImpressionsI have rented here twice now. I am always impressed with the service and the storage cleanliness.
Amy Wauhob | Overall ExperienceRegistration was very slow, while paid unloaders waited idly.
Bradley Walter | First ImpressionsThe staff is polite and professional. Very impressed with the level of customer service I received from 3 different people. Great job!!
BELINDA Selvera | Overall ExperienceEasy, clean, secure.
Christopher Mason | Overall ExperienceThis U Haul is absolutely fantastic when it comes to customer service
DANIEL DAVIS | Overall ExperienceFrom the availability of a unit, to the cleanliness of said unit and office area, to the friendliness/professionalism of the office staff, my experience with Uhaul at this location was top notch!!!
john swaykus | Overall ExperienceA wonderful service! I was helped by Vince who went above and beyond to help me. There is nothing like a real costumer service when you need most.
Debbie LaChance | Overall ExperienceMarisal is the best. Very helpful.
Rhonda Mckellop | Overall ExperienceThe manager, I can’t remember her name but it started with a M, was very friendly, efficient and understanding. Her staff on the other hand were not. One time even after I set up payment arrangements with the manager I was called and threatened with auction. The guy was a complete jerk and rude! Plus when I was able to come back into town to get my items a lot of my stuff was missing. I didn’t realize it was missing until I started unpacking my boxes. They didn’t go through individual boxes, they just took 4 of my large boxes with a lot of my decorations and personal effects. Not worth much to anyone but me and my family. I wouldn’t recommend this storage facility to anyone unless they want to lose their things. There isn’t anyone you can file a complaint with because it is your word against theirs.
Marisa Crosby | Overall ExperienceThe gentleman that completed our reservation was extremely professional, answered every question with pinpoint accuracy, explained every detail accurately Storage Unit #4028
DANIEL DAVIS | First ImpressionsThank you for your years of providing a storage facility to me. I was one of your first customers at this site, 18 years ago! I was laid off from Pfizer last week so I am retiring and thus will no longer need my storage unit. Thank you again and best of luck in the future.
MARGIE RYLEE, CO-LEASEE : PFIZER | Overall ExperienceElevator was frequently out of service and those of us on higher floors would often not have access to our units for days. That was the only issue I would have.
Jason Weaver | Overall ExperiencePrices are pretty high compared to other companies but it was a convenient location at the time
Julie Ann Fare | Overall ExperienceTrying to close out this unit was the most awful experience. It took from June 13 to July 5 to get it resolved… I had to call multiple times and each time I never spoke to the specific location; I was forwarded to the customer service center. I was told multiple times the manager would call me from this specific location and she never did. I had to call many times over those 3 weeks so get it closed. I even did the online close out and it says someone will contact you in 48 hours. No one ever did. I then received an email that said our payment was late and there was a fee added on. I called again and the customer service center could not get in contact with the manager… so I was given her email. I voiced my frustration and all I got was a close out receipt of our unit. No apology at all. I am so upset. Customer service is so important and is lacking immensely. We also had a situation of picking up a truck to get our stuff from the storage unit. The truck was supposed to be picked up at five in the morning. My husband went to go pick it up and there were no keys. We were not told that the previous customer did not return the keys in so my husband had to wait eight hours to speak to someone at that location because it was a Sunday, and figure out a Plan B. And we only received a $50 compensation for that… I understand that it’s not their fault but we should have been notified ahead of time so that my husband didn’t have to waste eight hours.
Marie Joudrey | Overall ExperienceThis was my 5th time using this storage location, and it is very suitable with a fair price. However, lately there have been an increased number of dead insects inside my storage unit. They should probably spray the perimeter better so they don’t make it inside my storage unit. The entrance has a “donation” area which turned into a junk storage area, and no one dumps the trashed items. Management routinely parks un-rented U-haul trucks in front of the customer loading dock which blocks access to pick up/drop off heavy items.
David Edwards | Overall ExperienceI would and wouldn't recommend this location. It was too overpriced. I moved to a storage unit that was less expensive. Plus I was on the 4th floor here and it was way inconvenient for me.
Jade McCarthy | Overall ExperienceI could not be happier this facility was excellent ! I would plan no to use the again should the need arise . First class place-!
Philip Dohmen | Overall ExperienceI’ve had a couple issues with the card I have on file with them miraculously disappearing and therefore not auto drafting thus trying to assess a late charge to my account.
Jeffrey Viebrock | First ImpressionsThe staff was friendly and funny. They kept things light which is a great attitude to have when you’re moving.
Andres Bustillos | First ImpressionsThe staff were friendly and helpful. I’ve had other U-Haul experiences a few years ago which weren’t as pleasant.
GEOFFREY UTLEY | First ImpressionsStill awaiting refund status and a phone call.
dragons eye construction | Overall ExperienceHardly no one working, was very disappointed. I had to wait in a line of 10
Jade McCarthy | First ImpressionsVery hard to access my storage to unload a trailer. Overflow of trucks only gave me a small opening to unload ... including a large step up to manage. Also, be consistent across U-HAUL regarding masks. In NORMAN OK, no mention of "wear your mask". In GRAPEVINE, TX, the employees were overbearing and unfriendly regarding the requirement to wear a mask. At the same time employees were telling us to wear a mask, other customers were not wearing masks plus on of the counter employees was wearing her mask under her nose - the entire time we were there.
Craig Perkins | First ImpressionsI called and canceled a month ago. You charged me an extra $200 bucks because I didn’t come in and stand in you long line or deal with your impossible website. Can I least get a store credit? $200 seems very unfair.
mark betzer | Overall ExperienceMark was very friendly and helpful. He represents your facility and company well.
Cecile Shetler Stende | Overall ExperienceThis is a very well-run facility.
Deborah Davis | Overall ExperienceThe staff was extremely helpful with everything!
teresita mutis | First ImpressionsThe gentleman who helped me was OUTSTANDING!!! Great customer service. Thank you.
Wendie Carlson | First ImpressionsFriendly and convenient.
Sharon Stutts | First ImpressionsMark and Wesley were great! Good guys!
JENNIFER GILLUM | First ImpressionsExceptional experiences
ERIC AUTRY | Overall ExperienceEverything was perfect - clean, well-lit, friendly customer service. Will definitely do business with them again!
Ross Heath | Overall ExperienceMs. Yanira Perez was excellent and took very good care of me, and I would and have recommend your Facility to Family and Friends. Thanks Willie Taylor
Willie Taylor | First ImpressionsThe storage facility and employees are excellent. Your pricing is price gouging. Same units, same condition at other facilities for $100 less per month on each size offered.
Tommy Myrick | Overall ExperiencePeople are always friendly and helpful. My go to place for everything moving or storage.
HECTOR CAY-HERNANDEZ | First ImpressionsEveryone was very friendly and helpful. Facility was clean and very well maintained. Excellent lighting. I have great sense of security.
Ross Heath | First ImpressionsRented 3011 for 2 years to store daughter’s belongings. Both of us were there 2-3 days before her move on Dec 14 at which I informed UHaul that she would be moving Dec 14, any remaining items would be transferred to smaller unit which she would rent and pay for and I would not be financially responsible after Dec 31 inalienable payment. The guy that noted all this in the computer said 3011 would be closed when my daughter closed unit on Dec 14. My daughter rented Unit 3123 on Dec 14, the day she had movers empty 3011. The same plastic card was given back to her that day even though 3011 has been empty and closed since Dec 14. It was never “closed” from your records until Jan 8th. The mgr, Mark closed 3011 again on Jan 8th and 3123 on Jan 8.
Linda Collins | Overall ExperienceMarisel, Brandon, Chance and Kyle were so helpful, polite and nice. I had a good amount in the trailer and Kyle offered to help with the heavy items. It was 🌧 and cold; I was the only one leftI & they made me feel welcome.
Michelle Matthews | First ImpressionsThe store off of William Tate os the nest store I have ever used. Equipment is clean and ready to go. On my last day when I was turning in my key, I observed Mark Molina being treated HORRIBLY by a customer when he asked her and her 2 grown children if she had a mask because it said on the front door you need one. She was so rude, and wrong (I am a doctor). Mark handled it so well, he asked her to go outside and someone would help her there. He said it happens every day. Way to go Mark.
William Robinson | Overall ExperienceMarisol and staff were friendly and professional.
Donna Young | Overall ExperienceI’ve had multiple storage units with Grapevine over the past 5 years and have had excellent experience. The units are immaculate and secure, I’ve literally never seen a storage facility as clean and kept up as this one. Marisel and her team in the office have always helped me when I had any questions regarding storage or when it came time for my move and went above and beyond to make that easy as well. If you’re looking for a clean and safe place for your items that need to be stored, Grapevine is worth paying just a little bit more for peace of mind.
Alexandria Bozzoli | Overall ExperienceI was on an automatic pay. 3 times I was locked out of my unit. You would think this would be impossible, but they did it. There was a time we had 8 units with U-Haul in the past. We will never use U-Haul again. The staff was nice and fixed the problem, apologized and then did it again. It wore me out!!!! We moved all of belongings out.
Sharon Herron | Overall ExperienceAlways top notch! Thanks!
Kelly Newlon | Overall ExperienceMike/Mark, the assistant manager, was extremely helpful. The system at the store was down and he did everything he could do to work with me and even took all my information to get me set up and call me back once it was up and running. Great salesman.
Craig Black | First ImpressionsThe Uhaul service in Grapevine was excellent. After terrible service in Cumming, GA we were reluctant to try another Uhaul, but because of proximity, we thought we could try once more. This one is the exact opposite of the one in Cumming. Friendly, helpful, had lots of staff to help us, we will use again several times in this move as we are also moving other family members near us. Thank you for restoring our faith!
William Robinson | First ImpressionsMike was absolutely amazing! He turned a potentially bad situation into a great experience. Can't thank him enough.
Matthew Blakeman | Overall ExperienceU-Haul is not what you think of in the 70's or 80's. I found my experience to be, from getting my hitch installed in MD, storing my stuff in Grapevine to be outstanding experience. Had I known the experience I was in for, I would not have stressed my self out so much. Your CSR people where nothing but outstanding as well. I even utilized online chat which helped when waiting for a CSR helpful. In a nutshell, whenever the subject of moving comes up, I will share my adventure with nothing but great things to say about U-haul! B/R Sean N. Smith
Sean Smith | Overall ExperienceI had problems with billing. My husband and I signed up for automatic billing. It did not happen and then they would tack on late charges. That happened twice. Then in May they call us and tell us our storage unit had not been closed all the way and my glass table was busted and things were missing. This was temporary storage for us until the military shipped the rest of our things overseas. Also, they do not tell you that if you get your things out early it is not prorated you still pay the full amount. I cancelled my credit card so they could not refill me after all my things were removed. Since, I had so many problems with them billing me. The manager was rude she was supposed to call me back the first week of March and her response was I called you in May. It was to tell me about the unit not being locked not the problems I was having with billing. She was rude to me when I comforted her about it. I would not recthem.
Pamela Ringener | Overall ExperiencePrice is way too high, and partial months are not prorated.
Larry Pierce | Overall ExperienceThe staff was consistently helpful and friendly and ready to answer questions or provide help. It makes all the difference to have such wonderful interactions.
Rion Wahpekeche | Overall ExperienceAlways so friendly & helpful. My items were safe and clean.
Julie Wallis | Overall ExperienceGreat place to store our belongs when we needed to.
Rich Pflederer | Overall ExperienceThere was a leak in my unit that ruined my sectional sofa with mold as well as my living room rug. The last few days I have been trying to reach someone at the facility to make a payment and there was no answer for three days.
Ashlee Hernandez | Overall ExperienceExperience was quick and easy. Very cordial and helpful staff. Lexy is a gem.
Diane Sinn | First ImpressionsI cleaned my storage area out on the 25th of April; I informed the staff. Subsequently I was charged a late fee and requested for the following month’s rent. I did not receive confirmation of my vacate notice until several days and phone calls later. I’ve been told I’m going to get a refund within the next 2 weeks; we will wait and see.
Laura Bousquet | Overall ExperienceBridgette is awesome and super-helpful. The door on 4212 is a bit stiff and could be adjusted to be easier to lift. Elevator was roomy and conveniently located. U-haul Grapevine was a great place to drop-off a vehicle and store my stuff.
Gregory McKee | Overall ExperienceEveryone at this location was super friendly but one employee in particular (Bridget) was more than helpful! After a long day of driving a trailer to move some stuff into storage temporarily, she helped make the process as easy as possible. When I realized the original unit I reserved wouldn't be big enough, she kindly and patiently helped me reserve a new one and re-did the check-in process. She went out of her way to make sure the unit I got was easily accessible from the elevator and answered all of my questions. This experience was stress-free and I was really grateful for that!
Meghan Phelan | First ImpressionsThanks for the positive attitude and great service.
Cheryl- Lynn Ayers | Overall ExperienceThis was such a wonderful experience. I needed temporary storage for Girl Scout Cookie season for our Grapevine Vineyard Pride Service Unit. Marisel and her team are were so friendly and accommodating from start to finish. We felt very welcome and valued as a customer. This was the perfect situation for us and we are so pleased we will definitely be returning next season. Thanks so much Marisel and team!
christine beeman | Overall ExperienceCheck in clerk was helpful and pleasant. Van was clean and ready to go.
Larry Pierce | First ImpressionsThe manager Maresel is amazing.
Andrew Narayan | Overall ExperienceAlthough the site and space served the short term storage needs, I find that the pricing was quite a bit higher than other storage facilities, therefore pushing me to move out quickly.
Marlene Johnson | Overall ExperienceClean, well secure, and they always have carts on-hand to assist in moving in and out.
IAN LAWSON | Overall ExperienceSometimes in the early mornings its difficult to exit due to the amount of commercial vehicle blocking the exit. On many occasions I drove through the in entrance to exit .
Owen Rowe | Overall ExperienceAbsolutely astonished that I had to scramble to find movers last minute since U-Haul insisted on charging me rent FOR A MONTH for moving out the morning my rent was due. Will tel others to stay away
Nadia Hashambhai | Overall ExperienceNice, clean and secure
Cabrini Smith | First ImpressionsGreat experience. Employees were thorough. Happy I chose this location.
Ted Sweet | First ImpressionsI really enjoyed my time there (4 years)! The staff went above and beyond during my stay and I really appreciated in the end the deal which helped me the most!
SYBIL CALIMAN | Overall ExperienceStaff was friendly and knowledgeable. Handled my request quickly and without incident. Were very clear regarding the information. I was in and out in no time. Thanks UHaul
Raheena Jan | Overall ExperienceY’All are very helpful thanks
Cheryl- Lynn Ayers | First ImpressionsPeople were very helpful and took the time to explain everything we needed and showed us our locker personally. Only complaint is that there is no trash bin you can use for paper or anything.
Carol Mazur | First ImpressionsGreat customer service!
whitney mock | First ImpressionsGreat experience.
Teleasha Smith | Overall ExperienceEverything happened as planned.
Christopher Stark | First ImpressionsN/a
Susan Vincent | Overall ExperienceWas there for about 10 yrs. bathrooms were always clean and that was a huge plus for me.
GARY HINTZ | Overall ExperienceVery convenient
Bill Scullin | Overall ExperienceSuggest a place to purchase drinks when do hot outside.
Kathy Hatwig | Overall ExperienceI was very disappointed with the lack of proper pricing posted and the cost of the units,
Victor Mignogna | First ImpressionsFriendly and helpful
RUSSELL BODINE | First ImpressionsFast check in and friendly and helpful staff.
Rachel Hranitzky | First ImpressionsGirl behind counter was great
LINDA TINKLER | Overall ExperienceGreat experience
Dawn Vess | Overall ExperienceN/A
amanda ortiz | Overall ExperienceGreat facility very clean and well lit. Have been here for years with no problems
kingdom global ministries | Overall ExperiencePrices way out of line
john tracy | Overall ExperienceTake 40 min to get a small unit..
Monica hernandez | First ImpressionsThank you for providing me with a secure storage experience
Gary Ball | Overall ExperienceThe very efficient staff at U-Haul of Grapevine got me into a storage room that is just what I need.
Loran Naugher | First ImpressionsVery good service, courteous .
Rebecca Murphey | First ImpressionsThey made sure I was taken care of due to a prior miscommunication. My issue was resolved quickly, they were nice and explained details. Thanks to the Manager and her associate. I am happy.
Tirsnee Hilton | Overall ExperienceMoriah is great! She made the experience quick and good. Best customer service I’ve seen in a while
Alexandria Spencer | First ImpressionsI stored items at your climate controlled facility for 18 months. I found the staff friendly, helpful and knowledgeable. The facility was very well kept and secure. Thank you!
Janice Anderson | Overall ExperienceThank you for providing a unit that allowed us to store things for the past year. Service was excellent!
Jason Wilson | Overall ExperienceExcellent service and assistance!
STEVEN BROGAN | Overall ExperienceHad a fabulous experience
Dawn Miller | First ImpressionsGreat Staff, friendly and helpful
allen smith | Overall Experiencerepresentative was extremely helpful and knowledgeable about the products.
caludia hagman | First ImpressionsManager was very friendly and helpful Beautiful, clean storage areas
allen smith | First ImpressionsRented the storage and gave credit card for auto pay, first month had a 15.00 late fee. Called and fixed it. No credit for fee. Same thing next month. More wasted time. You still owe me money.
Jeff Judd | Overall ExperienceI love this UHaul. Everyone is super friendly starting with Marisol (GM). I never had a problem. I only moved out because I am now working in Arizona. Thank you for your great service.
William Quinn | Overall ExperienceI love this location in Grapevine Tx. Always so nice and flexible and helpful! Thank you for all the hard work!
Yizreel Zuniga | Overall ExperienceStaff went above & beyond to assist us.
Polly Gan | ReservationIt was a really good experience
Amanda Barber | Overall ExperienceMy agent was very helpful and considerate in my chekout.
Cynthia Mungadze | ReservationExtremely clean and secure. The staff is always helpful and courteous
Doug Lippincott | Overall ExperiencePositive experience
RICHARD KACZMARSKI | Overall ExperienceEverything was seemless. Thanks for storing our things!
rolla bradley | Overall ExperienceOut standing service
Archie Winters | Overall ExperienceEveryone was very nice and professional.
velarie marks | ReservationThis facility and its workers were a real pleasure for doing business with.
Luis Galvao | Overall ExperienceExcellent from start to finish!
James Veitenheimer | Overall ExperienceA very good location and friendly people always there to help.
MARTIN GARZA | Overall ExperienceBest storage facility I have ever used
Lawrence Pearce | Overall ExperienceNo comment
Edmond Smith | Overall ExperienceLong wait to talk to someone in office. Very expensive compared to others in area. Got tired of my rate going up every year. Changed facilities and saved 60% for same size/climate control, etc.
MICHAEL NAULT | Overall ExperienceExcellent experience and staff was always very helpful! Very clean facility, secure and well maintained.
Wendolyn madar | Overall ExperienceGreat
Todd Hammel | ReservationNone
diana harmon | Overall ExperienceThe team at U-Haul in Grapevine was terrific -- friendly, accurate, fast and enormously helpful after a very long drive. It was a pleasurable experience after several anxious hours.
Joan Williamson | ReservationThe space was clean and air conditioned which helped when accessing it during the summer heat. Wish the access hours were longer or 24/7 since we already need a card to access.
JESUS LUNA | Overall ExperienceThis was a very well maintakned facility and I would use it again should the need arise.
Tonia Reeder | Overall ExperiencePaid for a climate controlled unit. Ended up being above maximum temp advertised. Notified front desk and nothing was done to lower temp! I was charged 2 separate late fees even though paid on time.
AMANDA LOGGINS | Overall ExperienceI do not appreciate my credit cards appearing in their system when I specifically told them not to do that. And your website is awful. I would have given you an excellent except for those two things.
Susie Harwell | Overall ExperienceGreat job and keep up the great service!
Adam Jefferson | Overall ExperienceThank you.
John Taylor | Overall Experience.
james vetter | Overall ExperienceI appreciate everyone that gave a plus customer service to me for 1 year and 5 months.
lucia pickard | Overall Experience