Customer Reviews for U-Haul Moving & Storage of Hattiesburg

Rating:

4.0

The enclosed trailer that I rented LEAKED. Alot of my furniture got wet. I told the drop off location and he looked at me like I was stupid.

Rating:

4.0

My U-Haul dealer gets very high marks for: 1) clean and well maintained rental equipment 2) well stocked and reasonably well priced store items3) extremely knowledgeable and courteous staff. They are great. I have marked this review down because of the slow check-in process driven by your antiquated technology. Beyond my time (that I greatly value) you’re costing yourself $$ for the amount of time your employees are spending on every rental. It’s 2025!!!

Rating:

5.0

Nothing not sure of the big guys name. He was a total professional helped so much with dropping off the trailer.

Rating:

4.0

Lady was super real. Clearly knows her stuff.

Rating:

5.0

Keep being friendly

Rating:

5.0

Everything was awesome and on short notice to boot. The lady that was helping me was especially awesome.

Rating:

2.0

Online deposit said $20 but when I got there, I had to pay an additional $100 deposit for not selecting an $8 coverage for insurance. Then, when I returned ny equipment, I had to battle for my $100 deposit with the lady telling me "I never paid that." Then, on top of that, I was charged an additional $40 for something that advertised as only $20. Poor customer service and greedy/money hungry manager(s).

Rating:

1.0

First I called for hours. Placed on hold by a lady multiple times. Finally I just drove over and she’s just sitting in a chair playing on a phone. No customers in the store while I’m still on hold 20 minutes! Then the truck has under the hood problems where it doesn’t wanna take off. You have to keep turning it on and off praying it’ll drive.

Rating:

5.0

Staff was very professional and cordial. Thank you

Rating:

5.0

Excellent job. The service was professional and efficient. I've used this u-haul location several times. It's always been a very positive experience. Thank you!

Rating:

2.0

My card was hacked immediately after renting a Uhaul On Friday and I’m still dealing with it and it was a small charge and went up already to over 100 dollars

Rating:

5.0

Everybody was completely AMAZING!!!!

Rating:

5.0

Great customer service

Rating:

3.0

Have key ready

Rating:

3.0

They need to tell the customers that they won't be getting a refund back instead of telling them they will

Rating:

3.0

The sales person was a little rude.

Rating:

5.0

Customer service was great day...

Rating:

5.0

Truck was very clean...

Rating:

4.0

Other than a slow internet connection to get me check out faster, everything else was fine

Rating:

3.0

I feel my mileage was inaccurate by at least 30 miles or more. I feel I was overcharged

Rating:

3.0

There were shards of glass on the floor board, and while grabbing my jacket I got a shard of glass stuck in my finger. I had to pull several shards of glass out of my jack and sweep them out of the floor board on the driver side and in the middle floor board.

Rating:

5.0

Little surprised that the gas was only a 1/4 of a tank when I picked it up.

Rating:

5.0

Gentlemen outside working at the location was very helpful and professional. I was in and out in a very short time. Excellent experience.

Rating:

3.0

Didn't even get to use it the car would not fit up there and I couldn't force it because I didn't want to have to pay for it but the fenders were too close on the inside so the car we would have tore it up if we had tried to get the car on it so I was just out all that money

Rating:

3.0

Customer service , that location took an awful long time to get assistance. Only 1 person working inside to take care of customers . Had to wait for employee to finish an accident report that took forever . Then when I returned rental had to wait some more , that poor lady was not able to take care of everybody . She did the best she could but is no acceptable for her to have to be in that kind of situation . I would think your company could afford enough employees to provide adequate customer service !

Rating:

5.0

Lisa is amazing!!!!

Rating:

5.0

The lady was very helpful and told me how to contact the 1800 number to let them know about my experience. She helped and said they may be able to refund some of my total payment since we had so many issues.

Rating:

5.0

Just keep doing what you’re doing that’s being friendly and knowledgeable

Rating:

1.0

Horrible service with the refund and return of trailers

Rating:

5.0

Staff was great

Rating:

5.0

It was my daughter in-law boyfriend who dropped the rental he was primarily driver'. Thank you u haul, for bringing families together

Rating:

1.0

None

Rating:

5.0

This young lady went out of her way to insure that I had the most current information. Extremely patient with me.

Rating:

5.0

The ride was great and my service was even better

Rating:

5.0

Lisa was great.

Rating:

5.0

local daytime rental aok.

Rating:

3.0

we thought we had a firm reservation. but did not recieve word that our rental was at pick-up location until hours before before pick-up time. very stress full

Rating:

5.0

Owner/ operator very helpful and knowledgeable.

Rating:

5.0

I noticed the truck engine appeared to run hot (210 F°). It did not overheat that I could tell. It may be normal for this vehicle - I do not know for sure. I reported this when turned in. Otherwise, it was the best rentals I have had over the years.

Rating:

3.0

Don't lie to him and say they going to get a refund if they bring the truck back in time before 5:00 the same day and they don't give me nothing.. and I put more than it was more than enough gas I filled it up the gas room 1/4 of a tank when I got it it's on full when I left it plus I clean no truck out myself

Rating:

5.0

So easy! The gentleman at check out and check in was so knowledgeable and friendly!

Rating:

3.0

Na

Rating:

3.0

Add an additional attendant would improve the rating. The sole attendant was outside attending customers returning and picking up equipment while I waited inside to finish the paperwork to pick up my rental. The same thing happened when I returned the equipment. This time it was due to customers not following the attendants instruction to load a truck to be transported on a rented trailer in an adjacent empty parking lot. It was not what I would call busy either time I was there.

Rating:

5.0

Lisa was friendly, helpful, and provided excellent customer service!

Rating:

5.0

Well done.

Rating:

3.0

I recieved a truck with 0% oil life remaining. In my experience with mechanics, that means this vehicle is being neglected, and not being maintained properly. I have an image i snapped after i noticed it pop up coming out of the gas station. Otherwise my experience was pleasant aside from not being able to get a regular pickup due to lack of availability.

Rating:

5.0

The only issue I had was that the mirrors were too hard to turn. Everything else was great! Excellent customer service!!! I was well pleased!

Rating:

5.0

N/A

Rating:

5.0

Great Experience and Wonderful Customer Service.

Rating:

4.0

Lisa and staff always professional and kind. Always busy. Which says a lot!

Rating:

1.0

The storage unit was adequate at best but seriously worried about water and other damage. It was WAY OVER PRICED and they do not Pro rate if you need a partial month. We were limited with choices at the time, but I would look around as there are many BETTER options at better prices.

Rating:

5.0

The workers were very helpful and friendly

Rating:

3.0

Not fenced. Alarm system seems to be ignored at times. It is cost effective.

Rating:

5.0

I believe the people who answer the phone call and transfer the calls need to have an updated training . I was almost put in a bad situation due lack of information .I do believe the staff in the switch board needs the training so everyone can be on one accord . The customer are paying for it in the end . Also I think it’s unsafe for any employer to be alone in a building after a certain time frame in the day . It’s important to not only hear your customers needs but it’s important to hear the employee . The employee is what make the company strive .

Rating:

1.0

The fat white messed the key up in hattiesburg

Rating:

5.0

Nicest people I've met in a U-Haul facility

Rating:

5.0

By far the nicest and prepared people I've met in the 3 other facilities I had to go through.

Rating:

5.0

I LOVE Everything about being there

Rating:

1.0

My couches and other furniture was damaged in this storage unit due to humidity. So, no I will not recommend this unit to anyone. I will be leaving a review of my experience on your website.

Rating:

4.0

I had a very good experience renting from this location.

Rating:

3.0

Staff at desk were not the friendliest kind of standoffish

Rating:

4.0

I really like the guys who help me out with the trailer, his name was Joe.

Rating:

5.0

I’m from New Orleans. I received quality service from The Uhaul in Mississippi on Broadway.

Rating:

5.0

I really appreciate all of your help and their generosity I would start something there again if I needed to because I had to storage and a real bad time in my life thank you guys so much for being so nice to me have a blessed day and

Rating:

5.0

I was totally satisfied with the service.

Rating:

1.0

The CSR at the Broadway location in Hattiesburg, MS. was great! However the rest of my experience can be summed up as a NIGHTMARE. I reserved a 26 feet truck and a 10 x 40 x 10 storage unit with great confidence as I received my confirmation emails. But in reality, the truck reservation was changed to a different location, reconfirmed by email with a 7:30 a.m. pick up time even though the store did not open til 10:00 a.m. I had to drive 20 miles further to a location in Moselle, MS and wait for them to open. After loading the truck and going to my storage reservation at 1303 7th St., Hattiesburg, MS., I was informed that my reservation with a confirmed email was completely deleted from the U-Haul computer system. I was stuck with a gas guzzling truck with all of my possessions inside of it and no place to store my belongings. I was told that U-Haul was sorry and there was nothing else they could do. The CSR lady at Broadway became my hero by finding storage space, but I would have to rate my overall experience with U-Haul as a COMPLETE FAILURE!!!

Rating:

1.0

This was the WORST STORAGE FACILITY EVER!!!!! My unit was full of ROACHES. MY FURNITURE WAS DAMAGED FROM WATER. THE UP KEEP OF MY UNIT WAS INHABITABLE! I had to use Roach BOMBS FOR THREE WEEKS!

Rating:

3.0

The facility storage was spacious enough to hold all my belongings.

Rating:

4.0

Very efficient lady. Thank you Raven Barnes.

Rating:

4.0

No additional comment

Rating:

5.0

My experience at this Broadway location was awesome. Thank you, Raven and Brittany for all your hard work and keep up the great work cause I'll definitely be back for all my moving and storage needs.

Rating:

5.0

Thanks, Raven Barnes for assisting with my storage needs. You and staff have provided top notch service when needed.. Sharon Anderson

Rating:

5.0

N/A