Trailer Rental & Towing in Hattiesburg, MS at U-Haul Moving & Storage of Hattiesburg

2708 reviews

918 Broadway Dr   Hattiesburg, MS 39401
(By Clover Leaf Mall)

(601) 545-2551

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(601) 545-2551

918 Broadway Dr
Hattiesburg, MS 39401
(By Clover Leaf Mall)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Trailer Rentals

One-Way and In-Town Local Rentals in Hattiesburg, MS 39401

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Customer Reviews

Average Customer Rating

2708 reviews

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Write a review
Rating:
4.0

Better grace period

QUENTELLUS T. 
Rating:
5.0

The owner was very helpful and courteous. He understood my frustration of not finding the other uhaul.

tony G. 
Rating:
3.0

dealt with a price issue that originated from uhaul.com and pick-up location (this was drop-off location) She dealt with my issue and was polite and constructively helpful

Lorraine M. 
Rating:
5.0

Everything was excellent

WILBERT W. 
Rating:
5.0

Everyone was so helpful. Will rent from here again

Kimberly R. 
Rating:
5.0

The lady that checked us out with the trailer did an excellent job. I don't recall her name but she was awesome.

DEBORAH B. 
Rating:
5.0

Staff were quick, knowledgable, & very fast.

JEFFERY M. 
Rating:
3.0

The customer servicemen personality was ok, but the customer service it self was VERY VERY POOR!!! They were not have any attitudes but the service was inexcusable and poor service! They were back up that morning ,so I decided to use the app which i had no knowledge of) but when I needed help with it, I was brushes off to call customer service on the phone when i could've been help right there in the store from the beginning or after they finished with a customer! It was the SAME WAY RETURNING THE TRUCK!!! I thought i was helping them out by using the app since they had a few people waiting!, i got there 20 mins before it was time for me to pick up my reservation but with all the trouble with app and etc I didnt leave with the truck unitl 940 and my reservation was at 9! I'm very disappointed! I have used this location over 8x, but never again!

Valencia H. 
Rating:
1.0

Require all your personnel to be more helpful to the customer. "Henry" at this Broadway Street Hattiesburg location was totally un-helpful on 01 June 2021 at check-in. However, for another rental of your equipment a week earlier, another female personnel at this same location was extremely helpful -- a pleasure to do business with. "Henry" at this location on 01 June 2021 at check-in, should be fired. I doubt that he can ever be trained to be a good helpful employee. He was terrible to do business with.

JOHN W. 
Rating:
5.0

Excellent customer service and very accommodating. One of the best U-Haul experience I've ever had. The staff went out of their way to accommodate me at the last moment. Their efforts were greatly appreciated.

Tasha M. 
Rating:
5.0

Exceptional customer service

TASHA M. 
Rating:
5.0

I happy to have a great experience working with U-Haul. Thanks

HOWARD B. 
Rating:
5.0

The team at this location were great.

RANDY S. 
Rating:
5.0

When you reserve a truck, as we did at the location on Airline, you expect it to be there. The reservation email said a rep would call by 6PM, on the evening before pick up. No one called, but I called and did change the time and drop off location. I did tell the rep I didn't receive a call. The rep said she was from another location, could change my info but was not able to assist with anything else. She was the second rep I talked to after a 25 minute hold. Never received a call. Went to pick up the truck, and was told the reservation wasn't completed. I said I never received a call, and he said that location wasn't allowing one way rentals anyway- only local. So why my reservation was even allowed ? Finally found a truck 200 miles away at my destination, and decided to get it. Laborers had already been hired and were waiting to move me!! Half way into the trip, a Uhaul rep called and said he had a truck for me 40 miles North from my original pick up site. So we change course and go there. Then, when we got there we waited another 25minutes on hold, just to find out that the truck was damaged and they were not going to rent it out. Now we were still over 200 miles from the other truck!! We decided to look at the “damaged truck”. The damage was a water leak, and as it was a sunny weekend and the truck was dry, we were able to negotiate with the dealer and get the truck anyway. So now five hours later we are finally able to start the move. Communication- the lack of it is the cause of all my issues. The scheduler should have called me by six on the evening before, not two hours after my pick up time the next day. If the schedulers are regional, then Uhaul should offer more assistance to their schedulers during times of peak usage. Thanks to Mr Honores the day was saved. Beware if you use Uhaul, and go to a dealer for reservations, the reps you deal with over the phone do not assist, they divert your calls and are not helpful.

Vickie B. 
Rating:
2.0

Be more open about the prices and have more details on the website. It shouldn't cost damn near $300 for a Uhaul trip. That's just ridiculous.

NICOLAS C. 
Rating:
3.0

Drop-off was easy. The staff inside the building were friendly and helpful. The staff outside, however, were clueless about the Truck Share process and insisted that I drop the truck off per normal return process rather than using my phone and the app as I was instructed.

KYLE S. 
Rating:
3.0

Timothy was veery rude he kept asking bout a dollie that was not in the truck when pick it up he need to be re trained on customer service and the covid policy 6 or 3 feet I will go to another location

Maia S. 
Rating:
4.0

Staff was nice and friendly and gave good quality service

TAMARA B. 
Rating:
3.0

I had two issues. One when I ordered the 10-foot truck I told them I needed furniture pads and a dolly. When I picked it up, the manager said the 10-foot didn't have a ramp. I asked for a bigger truck and they said no. They had no furniture blankets and called another Uhaul store five miles away and they said they had two bags of blankets. So we asked them hold them and as soon as I got the truck I went over to get them. I went directly to the store; however, when I got there they told me they sold them to another customer. It cost me to meet The moving helpers by 30 minutes . They did rebate me for the mileage to get the blankets. Over all it soured my experience with Uhaul. Other wise the customer service was good by not enthusiastic!

RICHARD G. 
Rating:
5.0

The man that checked the trailer in was very thorough. He checked the lights and tire when returned. Never have I had them do that before. Very friendly also.

BRENT D. 
Rating:
1.0

I stopped in before to reserve a trailer and made a reservation so i would not have to waste time.When I went to pick up trailer a young man said no problem lets hook it up well, he had no clue and began using the computer to get me going that took 20-25 minutes, then this lady who works for uhaul came in to help this man a additional 15-20 minutes were wasted, finally hooking up the trailer took another 10 minutes all toll I spent 50minutes to rent a 14.95 trailer. I get 50,000 dollar cars at enterprise in 5minutes or less. This made me late I missed my scheduled meeting and lost my reason and help to travel over 100 miles to pick up something. When I returned another man met me outside and explained how my rent was screwed up and was set up with a 4hrs rental not the two days I reserved it for . luckily the older man was nice and explained the problem and took care of it. I will only deal with the older man if I have to rent again. I lost time and opportunity because the first man was not trained properly. This was not a good experience and will not forget it. jim delery

JAMES D. 
Rating:
4.0

Friendly personnel good equipment well maintained

Paul L. 
Rating:
2.0

Need more than 1 employee working.

Shelby D. 
Rating:
5.0

Not a thing....your staff is courteous and helpful and your vehicles are well maintained and comfortable( we rented a cargo van)

DAVID H. 
Rating:
4.0

Good clean place

John G. 
No reviews have been submitted for this location.

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