Customer Reviews for U-Haul Moving & Storage of Highlands Ranch

Rating:

3.0

There is always a HUGE wait. Picking up a truck, any day of the week. Most the time the trucks have an issue. Broken mirror, low tire pressure, smells like cigar smoke inside the cab, and so on. I rent multiple trucks a month for my business, and this is the closest location. I would select a different business- if it was not the closest one- this one is not run well.

Rating:

3.0

Facility is good, very clean. No parking to unload at all. Had to wait to unload and spots were full the entire time I was there. There were only two of us accessing storage so not sure what was going on. Pretty inconvenient when you want to move quickly. Hoping my next visit it won’t be a problem.

Rating:

2.0

Fix your entryway. Many potholes

Rating:

4.0

I picked it up……the guys where great but the trailer had a brake light out and right turn signal light was out I drove maybe 1 mile before getting pulled over for trailer light. Lucky the officer seen me pull out of Uhall location. He advised me to return it to Uhall or exchange it . I called my friends and they said there was a flat tire and we couldn’t tow it today . Do I turned around taking the polices recommendations and they would not refund me ., I had the car less than 1 they charged me still

Rating:

5.0

Everything went well and customer service was great!

Rating:

5.0

I switched from another company that did not provide great service.

Rating:

5.0

Always ready for me when I need you guys and gals!

Rating:

1.0

We reserved a 5X8 trailer. Upon arrival at the intended pick-up location (S Broadway) we were told by a smug employee to go to another location 25 minutes further away. When we arrived at the second location (Highlands Ranch), we were jammed with a 4x8 by a rude employee. We need the extra space so we could not achieve 100% of our intended move. Miserable experience.

Rating:

5.0

Owner helped me check in, she was great so was the associate that helped me hitch the trailer...

Rating:

3.0

Gentleman that hooked up the trailer did not hook up the emergency brake chain. Luckily I discovered it before I left on my trip.

Rating:

5.0

GREAT

Rating:

5.0

This U-Haul facility has always been awesome!

Rating:

2.0

The day before we were supposed to pick up our unit, I received a call from a U-Haul representative explaining they had no units in the metro area, we would need to drive and hour and a half away. We were moving out of state and this caused a lot of undo stress, as when you look on the website there were a few units. When I would call the location they would say without hesitation there are no units available. When I called the main number back and asked to reserve the available unit, that we could pick it up today, suddenly there were several units available minutes from our house. A simple change in the scheduling system online to make the pick up time less narrow or the slightly extra effort with the representative would have saved a lot of stress. This lack of care doing a simple computer adjustment continued to pick up, it was snowing that morning and the unit was blocked in by a similar unit, the yard laborer went into the office and requested a simple switch from the back unit to the front unit and was met with no can't do it. This young man had to physically move the front unit out of the way and do to the snow needed help from us.

Rating:

5.0

Great customer service.

Rating:

2.0

Went to pick up my rental and it wasn’t available. Support sent me to a different location in a sketchy part of town. Got there and the keys weren’t in the box for the rental. Support then pushed my reservation to the next morning. When I arrived, their system was down and there was police activity at the building.

Rating:

3.0

Customer service was okay, not that friendly. Gas was supposed to be at 1/4 tank and it was at 1/8. They was want to make an extra buck. I read this on other post. They seem to round up. I had to go get gas immediately to just start my work. There should be minimum of 1/2 a tank.

Rating:

5.0

My reservation had been canceled by the UHaul cooperate office for some reason. They fixed the issue were extremely nice and helpful. Great service. Will drive to this location again.

Rating:

1.0

The lady at the counter was grumpy and short with me. Then gives us the keys and tells us to go find the truck. Very unprofessional!

Rating:

5.0

I still haven't gotten the final like receipt of the bill

Rating:

5.0

Thank you, Some confusing issues that Cassandra resolved. I moved out last week of February ‘24 and everything is good. Was confirmed that the “auction letter” is a formality letter when I spoke with a staff member yesterday 3/26/24. I was informed yesterday that both Cassandra and Durrel were not available. The staff member relayed to me yesterday that the items left in unit 2250 are good for auction and that I , Joe O’Keefe, has a zero balance with U Haul on County Line Rd in Centennial, CO. Thank you, Joe O’Keefe

Rating:

5.0

Great place and people

Rating:

4.0

Need to smile and be friendly more. The owner doesn’t seem friendly even though he did a good job installing the hitch.

Rating:

5.0

The customer service at our pick up and drop off location was EXCELLENT!

Rating:

5.0

Have renter here numerous times and will again! Great staff and clean, secure facility!

Rating:

4.0

Both staff members, at rental and return, were pleasant and very quick and efficient. Fastest in-and-out I’ve ever had at U-Haul. Good work!

Rating:

4.0

They have understanding and courteous staff.

Rating:

5.0

No notes. Great interactions with staff through the entire process, and my car has a hitch installed on it. 10/10, would install hitch again.

Rating:

5.0

All good!

Rating:

3.0

Waited 42 minutes for the staff to hook up my trailer rental. Took all of 3 minutes to hook it up, but they kept walking right past me with keys to other trucks. I would’ve hooked it up myself but it was behind another larger trailer that I couldn’t lift. Just brutal. Finally they helped me out, and I left almost an hour after I got there to pick up my scheduled rental. The only reason I’d recommend this location is because it’s clean and the inventory is huge. Otherwise, not a great experience, and I’m usually pretty easy to please. Hope they can be a little more customer-focused in the future.

Rating:

3.0

Staff was very friendly and helpful, only problem was the truck itself. It had over 100,000 miles and wreaked of smoke. Lots of trash behind the seats to include old open ketchup packets. Was told there was a 1/4 tank of gas(from what I understand is the minimum allowed) when it actually had about 1/8 tank of gas, literally as I pulled out of the lot, I got the gas warning light and 50 mi warning. Even at 10 miles a gallon which is less than i got on the road, that less than 5 gallons. And lastly, I had an amber engine warning light-- I waited 20 minutes to first told it was a tow/haul light and then that it was no big deal. "Probably something emissions. So one, it could be nothing but could be something big. Two, it is ok to drive with poor emissions in CO. I took the truck, filled the gas and accepted since it was a one-day 60 mile move. It was not worth the time to pursue, however, I would not have taken the truck if it were a long haul. I have photos of all of this if desired.

Rating:

3.0

The two customer service reps were far from friendly or helpful when picking the truck up.

Rating:

2.0

The employee made it a big deal that I was paying in cash and the Manager was incompetent, rude, and seemed like everything she had to do was an inconvenience to her day.

Rating:

3.0

The interior was clean, exterior was a complete mess. Truck was parked in a site completely unsafe for a first time renter to extract it. Only the number of the unit was supplied, not the exact location. This resulted in having to get an employee to extract and bring the truck out. While the employee was very friendly and willing, this truck should have been front and center and ready to go.

Rating:

5.0

Seemed like the alarm system was constantly broken but other than that we give it 5 stars! We still have a unit there!

Rating:

5.0

The gas light was on. The truck wouldn’t turn on. The alignment is so bad that I couldn’t control the vehicle. That truck should not be rented out

Rating:

5.0

All of the employees I interacted with during my several month stay were nice and helpful. The owner is there and he works to and is super nice. The storage room and facilities were always cleaned and free of clutter.

Rating:

1.0

Overcharged, wasn’t informed. Rude staff, except for the guys at the end.

Rating:

5.0

This time was much much better than the last time I was there. The staff were pleasant, kind, communicative and very helpful! I would prefer the truck to be at a full tank when rented but it all worked out in the end. I just had to use my math skills a bit. Thank You!

Rating:

5.0

Excellent service from personnel.

Rating:

1.0

They charged me for cleaning the truck even when I cleaned it and charged me for gas when I delivered it above the level that I picked it up at.

Rating:

5.0

Service a bit slow at both ends. It looked like both were short of help and system was slow. Online checkout was much quicker.

Rating:

5.0

I was very impressed with both locations.

Rating:

5.0

All staff were very friendly when picking up and dropping off. No issues with the truck and moving went by quickly and efficiently.

Rating:

3.0

Check engine light was on and back tire had a slow leak

Rating:

5.0

I have always used U-Haul and love the County Line Location. Staff are great and knowledgeable and always going above and beyond to be sure I have what I need.

Rating:

4.0

I would tell the customer about the extra moving help. This way they won't miss the email and run out of time. Also let them know about the furniture pads and dolly in the truck. That was a great exta help. Everyone was great help for me. I am going through a deep grieving time so may have missed some of the information. Thank you for helping me move my special keepsakes.

Rating:

4.0

Associate was polite and helpful and thanked me for letting them know about the defective lights on our trailer.

Rating:

5.0

Everything was quick and easy to complete the transaction & staff being friendly & helpful

Rating:

5.0

The pickup I rented was clean and updated. It was serviced and I had no issues getting to and from. Definitely would recommend this place. Staff are exceptional and friendly. Thank you Uhaul employees for making my experience fast and enjoyable! Sincerely, Teresa Gibbs

Rating:

2.0

I reserved my truck more than two weeks in advance and was assured I could pick it up in Monument CO or a close location. The day before they said it had to be picked up in Highlands Ranch, which was a big inconvenience for our moving day. It was supposed to be a one way trip, dropping off in Golden but with so many more miles added because I had to pick up all the way in Highlands Ranch, it added a much bigger fee to the expense. It was an additional. $400 plus gas and time to go way out of the way to pick up the truck. below average rating is for the monument location where it was reserved at 1808 Woodmoor Dr. I would like that amount refunded please and I can update the review here and on Google.

Rating:

2.0

Awful Communication and Customer Service, though the Store Manager was accommodating upon my truck return. The back of truck was clean but the passenger cab was not wiped down.

Rating:

5.0

I will NEVER use another UHALL place besides this one ever again. Great customer service and Great equipment. Simply the BEST IN COLORADO!!!

Rating:

5.0

Friendly staff, very easy check out and return process.

Rating:

5.0

Rental equipment was not prepared for rental (snow was not removed). Not window washer fluid.

Rating:

5.0

Most seamless process I've ever experience renting from uhaul. I worked with Julian Getting the vehicle took less 10m. returning was under 3m. Thank you guys. Scott Centennial, CO

Rating:

5.0

These guys are always awesome. Quick, friendly and efficient. Best Uhaul location i've ever been too. Please don't switch any of my reservations away from this crew.

Rating:

3.0

After following instructions on the app for return, which included returning the key to the lock box I got it from, I was left a voicemail accusing me of keeping the key and told I would be charged $150 for a locksmith.

Rating:

4.0

I would have been nice to have a full gas tank filled prior to rental. The tank registered empty upon my acceptance. It would be much easier to return a full tank of gas, thus I wouldn't have over filled and given U-HAUL a sizable credit. (I'm guessing I lost $20.00-$30.00....)

Rating:

1.0

Significant scratching on my brand new car. Interior was also scratched and left unbelievably dirty. I contacted the manager, who treated me as an inconvenience. If I could rate 0 I absolutely would. I've filed a claim for the damages and depending on the outcome of that, will take it further.

Rating:

4.0

Cargo van operated fine however the van’s dash message center continually displayed “tire low pressure “ and “change engine oil soon” that was slightly annoying while driving. Would have been nice to have these reset before the rental.

Rating:

5.0

Lines are long in the morning, but your employee handled it quickly.

Rating:

5.0

I did not see blankets in the truck for rent. Even though I didn’t need them, I was told they would be available for use. The line was a little long and only one attendee serving customers so the wait was longer than anticipated.

Rating:

3.0

Durrell was AWESOME on Friday but the lady on Saturday was LAZY, ignored me at the door at 6:59 am and shuffled to the OPEN sign before opening the door at 7:05am. By the time she got off her phone I finally received my rental truck after telling her multiple times the size. ATTENT TO DETAIL was lacking. Also they can NOT read fuel gages as it was 1/8th of a tank NOT 1/4. Did NOT shovel the walkways and area until 2:30-3pm when I returned the rental truck. Hopefully service will be better next time, Jan.27

Rating:

5.0

Upon checking out the staff at the county line location were very helpful and professional. There was a lady from a different location in the back and she spoke so loudly you could hear her inappropriate language. A employee went back and said there was a customer but that didn’t phase her she just got louder and used even more F bombs. U-Haul should not allow an employee to talk like that or subject your employees to this type of a work environment.

Rating:

5.0

Amazing staff

Rating:

5.0

Easy, clean and safe.

Rating:

4.0

Great job!

Rating:

5.0

Thanks

Rating:

5.0

Love working with Durrel and his staff, that are always knowledgeable and helpful....👍🏿

Rating:

1.0

Horrible staff running the establishment. Unorganized and billing was all messed up. Moved out

Rating:

5.0

Loved the front counter girl. So friendly and helpful! Thank you!

Rating:

5.0

Great experience. The gentlemen who runs the facility was outstanding. Thank you for all your help.

Rating:

5.0

Thank you

Rating:

5.0

Overall Experience was a pleasant one. Overall everyone was helpful and courteous.

Rating:

1.0

I was locked out of my unit because the store manager decided to manually lock up an hour and a half early. When I talked to him on the phone, he refused to open the door. This caused be to spend an extra $1500 on my move because I had to get a hotel to come back to the unit next day. I also missed picking up my furniture at IKEA and had to drive the truck an extra 3 hours to return for the furniture. I also missed signing my lease with the landlord so I had to wait until the landlord returned after Labor Day, so I had to keep the truck an extra 4 days! All because the uhaul store manager was negligent.

Rating:

5.0

Julian assisted us! An older man with a wonderful attitude! Thanks Julian for showing us love!!

Rating:

5.0

Casandra is an excellent Manager. When the elevator was out I was stressed trying to move out. She assured me that she would work with me and not penalize me for moving out late. This was very much appreciated because of my out of state travel. Pne less thing yo worry about. Thanks again

Rating:

5.0

Always Clean No complaints

Rating:

3.0

I scheduled my move in ahead of time with you. Nobody notified me that your elevator was out of service the day I was moving in. I had to carry my stuff up two flights of stair. Knowing that your elevator was out of service you should have provided help carrying my stuff up the stairs or at the very least give a discount for the MAJOR inconvenience. Super disappointing

Rating:

4.0

I’ve been excellent elevator has been functional, however, staff was as accommodating as possible with furniture dollies and carts, so it was tolerable.

Rating:

5.0

Taylor and Bryan were great !

Rating:

1.0

The employees we rude and unhelpful. After calling in the morning to confirm our van, we arrive to clear out a storage unit on the 2nd floor all to find out THAT THE SINGLE ELEVATOR IS BROKEN! SO WE HAD TO MOVE ALL OUR HEAVY STUFF DOWN A FLIGHT OF STAIRS. I CAN'T BELIEVE THAT YOUR COMPANY WOULD BUILD LARGE STORAGE FACILITIES WITH ONE, ONE, ONE ELEVATOR. NEVER AGAIN WILL WE HAVE ANYTHING TO DO WITH UHAUL

Rating:

3.0

I ordered a 15x10 storage unit and called ahead to see if it was available a day early. When I arrived with my truck full of stuff, there were only 10x10 and 5x5 spaces available. So I had to rent 2. Otherwise, everyone was friendly and mostly helpful.

Rating:

5.0

Very Friendly staff. Still hot even with it being climate controlled.

Rating:

4.0

The woman that assisted my move in was very nice. I dealt with two different people when I vacated the unit and they were not friendly or polite.

Rating:

5.0

Always Helpful!

Rating:

5.0

Staff was friendly and helpful. Excellent customer service

Rating:

3.0

The employees at that location are terrible. I have been to many uhaul locations and they are way better. The manager at this location needs to be fired. A Manger should never speak to customers like the way she does. Terrible manager. That's all I can about that lady. If yall want more feed back yall can call me. I would like that

Rating:

5.0

Was very pleased with the facility and staff Thank you Larry Sharp

Rating:

5.0

The manager and staff ( especially Cassandra ) we’re excellent, helpful and professional.

Rating:

3.0

It would be nice to have access anytime to the storage unit. We live far from the place the unit was at and it was hard to get down there to clean it out without being able to go in anytime. We paid for it longer then we wanted to because my mom passed away and it was her stuff and we could of cleared it out sooner if we could of been able to get in the unit at anytime.

Rating:

5.0

Keep up the good work!

Rating:

5.0

Excellent staff

Rating:

5.0

The staff at the highlands ranch Uhaul are always friendly and helpful. We moved to the area recently and used them for multiple trailer rentals and drop offs as well as a storage unit and I am impressed by the level of service by Durrell and his team.

Rating:

5.0

Thank you!

Rating:

5.0

Worked with Marcus and he was fantastic!

Rating:

5.0

Friendly service. Always have equipment available.

Rating:

5.0

Staff was very friendly

Rating:

1.0

The staff at that facility are very disrespectful and rude. As a business owner I know how important customer service is. And your employees would rather yell at you then help you. Their is one employee that I have 4 or 5 altercations with. And she says she's the manager. That's the problem

Rating:

5.0

They showed me everything I needed to know, was left with no questions.

Rating:

5.0

Everyone was always helpful

Rating:

5.0

Excellent all-around experience. I would absolutely recommend this facility to anyone in the area who needs self-storage. Thank you!

Rating:

5.0

I was a little concerned about my ability to find my storage area, as well as as accessing the elevator and the sign-in and sign-out swipes. However the woman working with me was very specific in her directions AND came to make sure I had found my space. Thanks!

Rating:

5.0

I never moved in but the team at this location is friendly and professional.

Rating:

5.0

Jasmine, Marcus and the rest of the staff at this location really made my extremely emotional and stressful move manageable. They were helpful in every way and just genuinely cared about what I was going through. I recommend this location 100%. These are good people.

Rating:

5.0

Thank you

Rating:

1.0

To get bitched out as I just arrived and blamed for blocking the door open is BS. The loading and unloading zone is used for general parking and is rarely available for said purpose of loading and unloading. Generally, the woman there are nothing but beahtches. I moved out and to another company because of these two things. I’ve been at this storage company on and off for over 15th.

Rating:

3.0

I liked it better when during open hours the doors could open to anyone rather than needing a card swipe.

Rating:

5.0

Terrific experience overall. Only minor complaint is that the card-reader check-in/check-out process doesn't seem to make much sense. You have to swipe-in at one reader in order to enter by swiping at a different reader?

Rating:

5.0

The gentlemen who checked me in did an excellent job and was very helpful.

Rating:

5.0

Your staff is great it's awesome it's obvious they all work well together as a team.

Rating:

5.0

Associate was very friendly, knowledgeable, and efficient. I wish I could remember her name to give her 100% credit. All I know is she works every day.

Rating:

4.0

One male employee at the desk was not helpful or kind. When I came back to store my things it was clear that he had not much to do. Also employees park in the dock area where people are trying to load their things into the storage space which is very inconvenient.

Rating:

5.0

Laurie Ziegler was excellent to work with!

Rating:

2.0

VERY RUDE RED HEADED LADY IN FRONT OFFICE. YELLING AT PEOPLE. I KNOW ITS TUFF TO FIND GOOD HELP BUT PLEASE KEEP LOOKING FOR A DIFFRENT EMPLOYEE

Rating:

5.0

The staff is great and friendly

Rating:

3.0

Cannot get in after 7 pm and thought I had access until 10 pm.

Rating:

5.0

Employees were very helpful and quick!

Rating:

5.0

I was extremely pleased with this facility. 2 days earlier I was at the Santa Fe location. Was so up set with the situation and staff I walked out and canceled my reservation. Had to rent a storage unit because there was nothing available to rent and drive my belongings out of state.

Rating:

4.0

I have been continuously denied entry to the building with the card the staff gave me, it keeps telling me I'm not checked in and to check with the staff. They say it's likely a wiring issue with the new system. Aside from that issue everything was great

Rating:

1.0

Had issues before I even arrived to check into my unit. Prepaid online. They couldn't find me in the system when I arrived at facility. Than signed me up for a new unit that I paid for only they didn't attach my name to it. Got a call 2 weeks later when they couldnt figure out who it belonged to. Got charged late fees. Was told by a manager that i didn't have to pay rent for July 17th because my move out was the 29th. Only to be charged another late fee and told otherwise. Told I had to talk to the main manager who I could never get a hold of. I called several times in 7 days only to be put on hold for over 15min. each time. When I couldn't get a hold of the manager I was told to talk to i went there in person. The manager did not want to be bothered and walked away as fast as he arrived. I have worked in customer service for sometime. I understand staff shortages and long hours. Almost every person I interacted with was unhappy. Please provide them with better employee perks and benefits.

Rating:

2.0

The units listed as available in the office, were not available. I went up to the third floor and locks were on both ‘available’ rooms. Spent a good 25 minutes waiting to get another open unit while the employee physically went up to check on 3 more supposedly available units. Improvements need to be made in inventory control and updates. Customers shouldn’t be inconvenienced, especially if they have limited time to accomplish multiple trips to and from the storage location in one day. I’m moving soon and it’s stressful enough without more issues like that. Is it human error? Your inventory system? I don’t know. Staff was kind and apologetic but here shouldn’t be a need to apologize in the first place. Only thing making it more palatable is the first month is free.

Rating:

1.0

There are never enough people working at this facility. You are never able to reach someone on the telephone. If you need to speak to someone you have to go there in person because nobody ever answers the phone. There are typically only one to two people working so you wait a significant amount of time before being helped. In the time that I rented there, somewhere around a year give or take, I had set up automatic payments and twice the information got deleted and I was charged late fees because they said that I didn't pay. To which I had to go in to the facility in person to straighten out where the late fees were then reversed because it was U-Hauls there not mine. Overall, I will never rent a storage unit from a U-Haul ever again.

Rating:

5.0

Convenient green room f for recycling goods you no longer need.

Rating:

1.0

I believe the documentation between myself, the location’s manager, the regional director, the moving company hired by the location’s manager, and Uhaul’s corporate legal department clearly outlines my sentiments about Uhaul and this location in particular. I will never again do business with Uhaul anywhere nor will I recommend it to anyone I know. Rather, I will urge them to avoid using your services. I couldn’t move out soon enough. These strong, negative sentiments of the Uhaul brand that have left a lasting and permanent impression are due to one man, this location’s manager. One man. A disrespectful bully, liar, manipulator, and truly a man without honor. Losing one singular customer is probably not important to a corporation the size of Uhaul. But trust me, the damage one woman can do by word of mouth and on social in the future can be impactful in an area like south Denver. I’ve never written words like I just did on any review in my life. And I didn’t like writing them. I tend to only write about the positive things I find in an experience. So please don’t dismiss my comments as a one-off disgruntled woman. This situation went far beyond anything that is acceptable in any arena of life. ONE MAN sullied your brand and your reputation. And he’s still managing unhappy employees and unhappy customers who have come in contact with him. It is really amazing what you hear in an elevator. One man. I hope you stop and think about that.

Rating:

1.0

The staff are very rude and condescending. Constantly complaining while offering no solution to any problem. They parked their cars in front of the loading dock and came oit to complain about us having to drive in front of their cars, sideways, on the loading dock because the trailer we were supposed to have wasn't available so we had to load my minivan up with the storage unit contents. Whats the point of a reservation anyways? I drove 900 miles from where I moved to to clean out my unit. I made a trailer rental reservation 30 days ahead of time and the day before im supposed to pick it up, they switch it to a later time that same day. I'm Never renting from uhaul again.

Rating:

5.0

fantastic customer service

Rating:

5.0

Nice and clean,

Rating:

5.0

Staff was great. Service was above and beyond.

Rating:

5.0

Love this store

Rating:

5.0

Customer Service very courteous and helpful in all our needs ...

Rating:

5.0

The one month free storage was a real blessing.

Rating:

5.0

Great Staff! Helpful and accommodating to all our cross country move.

Rating:

5.0

Customer service was excellent thank you

Rating:

5.0

Great staff and location.

Rating:

5.0

Plan to have these guy put on my hitch for trailer hauling and bike rack because of such great service!

Rating:

2.0

I reserved a 5x10 storage weeks ahead. On moving in date I was told the the unit I reserved had been rented to someone else. No other 5x10 units where available. I was offered 2 of the 5x5 units. But at a higher price. The local staff did not have the authority to adjust the price to make this right. In what works is this good service?

Rating:

5.0

Durrell, the location manager does a great job with the facility & the workers

Rating:

5.0

We will always use this facility and this location excellent service all the way around !

Rating:

5.0

The staff was very helpful everbody was nice and made everything easy for me

Rating:

2.0

Very busy location. Employee turnover probably biggest problem. Helpful when there were problems; just had too much experience with problems. Confusion in record keeping, etc. They work hard, and can be nice, fix issues when they can. They MUST improve logistics. Access hours comment due to improperly working security; alarms go off, card system is spotty, at best.

Rating:

5.0

Laurie went above and beyond for me and I can't say thanks enough

Rating:

5.0

Very helpful staff

Rating:

2.0

I called ahead a week in advance to reserve a storage unit for the 15ft truck I was renting. Then when I showed up they didn't have any record of my reservation and had sold out of the available size. They tried to offer me two smaller units but it wasn't enough to fit my materials. I had to search for a different storage unit elsewhere.

Rating:

1.0

No zero star option... Added 24 hour access.... first access worked after hours... second access did not work...attempted contact with customer service they didn't have the ability to give me access, did not establish contact with the manager, and did not offer any type of compensation, they were no help... manager durrell middleton did not answer to help nor had alternate options to resolve the issue at the time of the dispute... Was not able to access MY stuff needed and caused anxiety attack with my autism. If you need storage I would strongly recommend looking elsewhere and don't do business with Mr. Middleton

Rating:

3.0

There was an alarm that sounded right when I opened the unit door. That was rather disconcerting, but, given the way online registration and taking ownership is managed, I'm assuming the alarm was to alert the staff of my taking possession.

Rating:

5.0

Very helpful, and more than enough carts available…

Rating:

2.0

I was given 2 different storage units that were already locked and other people were already renting. Then I ended up getting a smaller unit and I was there for 2 hours dealing with this. Neither person working knew the system or knew what they were doing and it was a huge waste of time.

Rating:

5.0

I made the right decision in renting the storage unit at this location. The staff as really helpful and the facilities were top notch.

Rating:

5.0

I’ve been an existing Storage Customer @ this ‘same’ facility for nearly 4 years.

Rating:

5.0

Great service all the way around!!

Rating:

4.0

The last 6 times I accessed the unit, the security card and alarm was not working. Other than that, I like how clean and maintained the facility is. People are great and helpful.

Rating:

3.0

Customer service was great at the storage location and it is a good deal with the first month free; however after the first month anything bigger than a 5 X 5 is very expensive. I will pay over $185/mn for my 10 X 10. The other problem I had with the physical location was how hot it was in the storage facility. The A/C was on but it felt very warm when we were moving our items in the unit. UHaul can make the temperature more comfortable for their movers in the facilities. Customer service on the phone was awful with long wait times, disconnection, drop off location confusion, and poor willingness to clear up the problem. Because of that I will not use UHaul again.

Rating:

2.0

This was all a huge mess. I reserved (2) 15’x10’ storage units to arrive at the site and find (6) 5’x10’ units as if that is the same thing. Things do not fit as well into smaller areas, and they cost me more for the same space. The general manager of this location did nothing to make it better and I was unable to ever even get ahold of him. The general manager also seems to be a bit of a gate keeper so it is a bigger issue than it might otherwise be. The staff is super helpful when they have the power to be, but getting the proper price rate is not in their ability to provide. I failed to get ahold of him for 8 weeks while I was renting those 6 storage units. I was told that he was the only one that could honor the price I was quoted when reserving online. 6 office visits (he never works) and 3 unreturned voicemails later, I overpaid by a couple hundred dollars, so I don’t really care about how clean the facility or friendly the staff is, they can’t get it above average. You failed.

Rating:

5.0

Helpful people, nice storage spaces.

Rating:

5.0

Everyone at this location is always friendly and helpful!

Rating:

4.0

Staff was courteous, and helpful.

Rating:

5.0

Durrell Middleton was very helpful. Thank You!

Rating:

5.0

Estube 2 anos en el use de storage y todo vien muy amables. Grasias x tener todo muy vien, amables la seguridad.

Rating:

5.0

Durrell, the manager helped me a great deal with the car trailer in order to unload the truck. They also found an additional place for more storage, that day. All the staff was great and helpfull. Great job.

Rating:

4.0

Clean operation

Rating:

5.0

Very easy move in!

Rating:

5.0

All the personnel at U-HAUL was friendly, helpful and answered my questions politely.

Rating:

1.0

Anxiety inducing and very stressful. Will never rent again, would rather live on top of every item I own than be over extorted by a company like this during one of the scariest moments in recent history ie the pandemic, again. Glad to be rid of it.

Rating:

3.0

I realize the prices you charge are simply market rate, but I believe market rate is too high for the service that is provided.

Rating:

5.0

So far so good!

Rating:

2.0

The manager had told me he would price match my unit. However, the process required a minimum of 3 calls a month to make payment due to all of the approvals I had to go through. I got lien notices almost every month due to the managers delay. I did not enjoy my time at uhaul. Probably won’t ever rent from uhaul again. I found storage rates at $66 for a indoor 10x10. Uhaul is $180/month.

Rating:

5.0

They accommodated my needs very well. I started in a large 10 x 15 just off the elevator on the second floor, and then downsized to a smaller unit about 15 feet away on the second floor. That was very helpful.

Rating:

5.0

This is my second time using the facility and first time using the online system. The online booking was very easy to use and my unit was ready for me on my starting day. Very happy with both experiences.

Rating:

5.0

Excellent storage site! Was even given a free lock with rental !

Rating:

5.0

My experience with U-Haul Storage has been good. No problems. I appreciate having a local, safe, affordable, storage facility.

Rating:

4.0

First, Id like to say that the manager, Durrell, was awesome! He was knowledgeable, friendly, and professional, each of the three times I encountered him, and he's the reason I'm choosing above average. One of those times, involved a problem. He was incredibly busy that day, but didn't let that affect his level of service. We pay attention to customer service. Good service can be so hard to find, especially when tips aren't involved. Honestly, 3 of the above questions should be made into two, because the facility can be secure, but not well lit. Staff can be helpful, but not friendly. A question pertaining to safety should be added as well. The code to access the building containing the storage unit did not work on either of the two occassions we needed to access the unit in the early evening.

Rating:

3.0

For a few years, we were very satisfied with U-Haul. For the past few months, the security system has not been fully functional. We have not been able to have after-hours access and exits/entrances have not being fully monitored/tracked making us trust the security less than before. We found another facility with a jumbo storage unit equal to the size of our 2 large U-Haul units, costing $160 less per month than U-Haul, and with fully functioning security plus after-hours access. Unfortunately, U-Haul did not cancel our units when requested. We moved out, cleaned our units, removed our locks, and cancelled our units in early Feb 2021. It took repeated attempts through mid-March to get the charges and late fees to stop being charged to us. I rated overall experience "Average" based on our early years. Most of the staff are "Average" or lower and a few are "Poor" but there is one manager who is "Above Average" and he was very helpful to us. I'm sorry I can't remember his name.

Rating:

3.0

Issue was that people parked truck in a way which took up two lanes/spaces in loading/unloading area/dock. When it was reported, noone made them correct it. We had to park on side of building and move everything from further away. 1.5 hrs of very Inconvenient moving as a result.

Rating:

2.0

We had a death in the family on 11/24. We called before being billed for next month and asked if the month would be pro rates if we moved out 4 days late. We were told by GM we would get credit for the days from 12/5 to 12/29. When we went to the facility on 12/4 Durrell told us no proration was allowed. Very disappointed in the communication and lack of concern with regard to our situation. We called 800 number as directed by Durrell & they directed us back to him

Rating:

4.0

Uhaul is my favorite for storage, although more expensive than most self storage facilities. Having access to a storage unit for free, is a plus. thanks for offering great service.

Rating:

5.0

A very clean and welcoming environment. Couldn't say enough for the staff, courteous and helpful. No pushy sales tactics at this location, just clean advice and service with a smile. Special props to Les, he's a great guy, look for him, he will not steer you wrong Thank you for exceeding all expectations for my "temporary" storage needs for the last 12 months. If the need arises, I will not hesitate once again. Thanks again, J.R.

Rating:

5.0

My service rep was super friendly, helpful and quick to get me taken care of. Much appreciation👍

Rating:

5.0

I have had numerous encounters w/ the staff at this facility and each time they make me feel comfortable and valued as a consumer of their services.....no complaints whatsoever.

Rating:

3.0

While the staff are usually friendly and helpful the lack of adequate parking and that the facilities seem to always be busy was my biggest issues, great if you just need to pack everything in and never get to it again but this discouraged me from getting to my storage as often as I needed or wanted

Rating:

5.0

All service was excellent

Rating:

1.0

Every time I've had dealings with this facility its been a train wreck . I purposely drive out of the way to patronize other stores rather than go here. Due to past experiences ,I prohibited my business from using this location since 2009. A sudden and temporary need during a recent move made using this location most convenient . Maybe it was just a fluke day, but again- train wreck. There was a new store manager starting and the tension was thick. The cashier wanted the new manager to process our order but he said he didn't know how. He didn't real seem interested in learning. She rolled her eyes and had obvious contempt for him. We were told the storage unit building was open until 10 and given an access code . I confirmed we would be able to access the unit after the office closed since we had required trips that would happen after 5pm. We were supposed to get an access card but was told the machine was down . When we returned later with a load of material ~5ish the entry code we had been given would not work. The manager was just leaving and was obviously distressed. I explained we had to get into the unit so we could complete our move. He said he didn't know how to get in and that he had had " a long day I wouldn't be able to understand". I explained that me not getting into my unit was not an option. He said he had master keys at home and it would take him 1.5 hrs to go get them . I tried to troubleshoot options with him asking who else may have keys, etc but he got very emotional and said in frustration " Fine! I'll go all the way home and get my keys !" then recklessly sped away from the lot. To quote my stoic 18 year old son who was helping me " That was CRAZY." I did receive a call about an hour later from the manager who informed me his assistant lived close by and would come let me in. This happened. THANK YOU . A gentleman on a motorcycle showed up and happily let me in. Very professional . He explained I was not only not given an access card, I was not given proper instructions on how to operate the security system. The delay resulted in my moving crew leaving , forcing me to complete the 3-man load by myself - about 4 hrs of solo work for me. As your manager complained to me about his day, he had no perspective that I had been up for about 27 hours at that point, working in the smoke filled summer heat , and had an 11 hour truck drive to complete before my day would be over. It wasn't a minor inconvenience. All told, not being able to get in my unit cost me about 6hrs and $225 in wasted labor. The insinuation by tone and body language that this was " my problem" is just the cherry on top of a horrible experience. The facility is nice, clean, safe, and conveniently located - yet every-time its a cringe worthy ordeal. 3 for 3. At least they are consistent. Around 2005 they made my 74 year old mother cry ( really) over a $12 lock she couldn't get the key to turn in due to a sticking mechanism. Then, in the last experience they smugly charged me an extra day rent on a truck for being 13 minutes late after i waited in line IN THEIR LOBBY for 50 minutes to return the keys. This is only the 4th customer survey I've completed for ANY business in the last 10-15 years. I would avoid this place like the plague.

Rating:

5.0

Great customer service, friendly, and efficient. Will use again for sure.

Rating:

1.0

Absolutely horrible service, would only recommend this location to someone I hate. This location continued to charge me after I moved out of my storage unit. I left my door open at move out, AND talked to a human up front. I need someone from upper management to follow up with me at Savannahlh@outlook.com, please, as I cannot continue to communicate effectively with the staff on location it seems.

Rating:

4.0

The log-in log-out procedures were a bit confusing when first stated to me, which resulted in me tripping the alarm upon entering my storage unit.

Rating:

4.0

The black lady was looking at my old storage Unit. I had to walk with to 1912. Show her it. All empty. :o)

Rating:

2.0

It took us several trips to load our stuff into storage, When we took our stuff out, it took several loads also. On many of those occasions, we could not park because UHaul trucks were parked in the load/unload area. We had to ask for them to be moved each time. We think it is wrong for UHaul to use those places for truck parking. They should be left for the convenience of paying customers. The actual storage facilities were very clean and nice, but the parking situation was very frustrating.

Rating:

4.0

Only thing I had a problem was once the door looked like it had been kicked in and they had to put back on the hinge i had to wait for a while no apology other then that everything was great had it for a little over a year

Rating:

5.0

Great experience, exactly what we needed. Thanks!

Rating:

3.0

I could tell they didn’t clean daily or even weekly because I spilled a teeny bit of glitter in the hall to test cleaning and it was there weeks later. The login pad had visible dirt, it was black. They eventually cleaned it, but especially during this virus, it should have been cleaned daily. Everytime I came it was super busy and people everywhere and it was almost impossible to find a spot to park 80% of the time. Might have been the timing. Not worth the price or location. Management was very great. Very nice and remembered who I was but nothing was worth the price when it was >$30 for the same size unit down the street. I moved out because of the inconvenience and the traffic. I still like U-Haul for their boxes and supplies but I’ll never store with a U-Haul again. Overpriced for sure. They wouldn’t give me a refund after 1/2 a month so I was forced to stay until my month was up. Sometimes I would walk through the dark and have to jump around for the light to turn on. It felt sketchy and I didn’t like being in the dark alone. There were times that I would be at my unit organizing and an alarm would sound down the hall and no one would be there.

Rating:

1.0

I was charged twice and still have not received a refund. I had a receipt showing this and spoke with the main manager and he was so rude and aggressive. They charged me for my unit and another unit that I did not rent. The main manager then decided to put a lock on my unit so I couldn’t get my stuff. He said he was doing it just to “mess with me” I went back on a different day to speak with the assistant manager Les and he was the only one that helped me. He could see my unit was paid for and took the lock off. I’m still owed 69 dollars of over payment that the main manager refused to give me. With everything going on in the world and being treated so aggressively from the main manager makes me sick. The only nice person there they knows what he is doing is Les. I can’t remember if it’s Les or Lex but if it weren’t for him I would have been afraid to get my belongings because of how horrible the main manager was. It also not temperature controlled it was close to 90 degrees and I had an entire box of stuff ruined because of it. Frankly I would like the money extra money charged given back and a refund for the abuse I had to endure by the main manager with his picture on everything

Rating:

4.0

Everything worked out but it seemed there were issues with the computer system or program. It was extremely slow. My original 10'x15' storage unit reservation disappeared when I cancelled the truck. However, the manager gave me a 10'x10' and an adjacent 5'x5' which worked out fine.

Rating:

4.0

The loading dock area needs to keep folks whom are not moving item from storage away.

Rating:

5.0

Especially appreciated their rearranging my FOR ME TO DROP OFF MY TRUCK THERE, GOOD SERVICE!

Rating:

5.0

For years, I have always rented my trucks and vans from this same U-Haul. Staff is always friendly and kind. This was the first time that I used the storage. It was exactly what I needed. Thanks!

Rating:

5.0

Jae was amazing and helped me out so much.

Rating:

5.0

Exelent place to do business with. I am very satisfied with the services and the way I was treated as a customer. I am greatly appreciate for Jay assistance and friendliness staff.

Rating:

5.0

I rated the facility “Excellent” because staff was professional and friendly and met my needs.

Rating:

5.0

Awesome front desk staff who helped transfer from one unit to another hassle free!

Rating:

5.0

Friendly people Pat was so helpful

Rating:

4.0

Was easy on returning of the truck fast and quick

Rating:

5.0

professionl kind

Rating:

5.0