Customer Reviews for U-Haul Moving & Storage of Horsham

Rating:

5.0

Helpful staff. Fast in and out.

Rating:

5.0

No improvement needed. Paul who served and helped me did a great job!!! I will be back again whenever I need a rental! Thank you very much, Rob Leiter.

Rating:

5.0

Eric Santos was exceptional

Rating:

5.0

Rental went quick and easy. Also return went quick and easy. Thanks!

Rating:

5.0

Paul, Was professional, expedient and courteous. Equipment was in good shape and clean. .

Rating:

5.0

Everyone very helpful.

Rating:

5.0

Nothing

Rating:

5.0

Thank you

Rating:

5.0

The process was fast I had ordered the wrong size trailer to move a riding mower and the sales manager had given me a smaller one which was available I save. $10.00 dollars. I know ur taught to get the bigger sale but those guy at Horsham uhaul would rather see there customers happy and return in the future than go for the extra $5.00 dollars in sales I commend the employee at Horsham uhaul for being open and honest to there customers, keep up the great work.

Rating:

5.0

Great service, easy to use.

Rating:

5.0

Need to add jacks to trailers, needed to remove from truck when full and without a jack it is not safe

Rating:

5.0

I always receive great service. Been renting from this location on and off for years.

Rating:

1.0

Associate that supplied me with the truck was extremely unprofessional. Truck had oil change light on. Brakes needed work.

Rating:

5.0

My truck had holes on it which caused it to have leaks which then caused my items to get wet inside which I wasn’t aware until I moved

Rating:

4.0

The tech was very friendly

Rating:

2.0

received a truck with 3/4 of a tank of gas and returned it with a 3/4 of a tank so not sure why there was a fuel charge. I also paid for 10 moving pads and only received 5. At checkout I was told a UHaul rep would contact me to discuss but I never was, before being charged. I did the online registration and my truck wasn’t ready for a half hour - the battery was being charged. And then they forgot to provide the moving pads so I had to go back to the location and they still only gave me 5 not 1he 10 pads I paid for.

Rating:

3.0

Lock box for key are very rusty and hard to open, at first i though the code was not working and wasted my half hour of the time alloted to me. The problem was to get hold of an agent to discuss the issue.

Rating:

5.0

Excellent, Excellent, Excellent

Rating:

4.0

Tired and can’t think of anything

Rating:

5.0

Overall experience A + Eric was a true professional. Work done in an hour.

Rating:

5.0

Excellent customer service very helpful and friendly

Rating:

5.0

first time trying Ubox for my recent out of state move and was pleased with the overall experince. th pick up and drop off was smooth and simple.

Rating:

5.0

Excellent customer experience with good people.

Rating:

5.0

Everything went as planned. Great service from on site rep.

Rating:

5.0

None

Rating:

5.0

When I returned the truck, I was having difficulty finding someone to return the truck keys to. This was 2:30 PM on a Saturday. Otherwise, reserving the truck and pickup went smoothly. I am very pleased with the staff's assistants.

Rating:

5.0

I was impressed with U-Haul’s UBox services. I recently completed a cross-country move, and everything went according to plan and on schedule, from UBox delivery to pickup and transit, and then delivery and pickup on the other end.

Rating:

5.0

Eric did an excellent job installing the hitch. Horsham, Pa branch

Rating:

4.0

I had 2 containers, out of 1 came on the agreed timeline(Saturday), Another was delivered on next day(Sunday) afternoon. I had my helping labor on Sunday morning, so had some issues with that. Else rest experience was superb..!!

Rating:

4.0

There was only one CSR there to help. We did have to wait about 10 or 15 minutes to be helped, but overall experience was positive! CSR, acknowledged us and explained why there was a wait.

Rating:

4.0

Slow in explaining things to you. Wouldn't go back due to the the worst app that I had to use to return van. Spent 45 mins at there try to get the app to work. Called number little to no help made me feel like it was my fault so I will pay on uhaul in the future

Rating:

5.0

I highly recommend Paul and U-Haul Moving & Storage of Horsham. Making the reservation, pick up & drop off were fast & easy, and the vehicle was new, clean & nice to drive.

Rating:

5.0

Manager was great. Good conversation. Quick help

Rating:

4.0

Good

Rating:

4.0

I have 3 transactions charged to my account for this. While I fully expect only 1 to go through, this is totally unacceptable to place 3 holds for the same transaction. Please make sure this does not happen in the future

Rating:

1.0

Unable to install hitch due to lack of knowledge and equipment. Very unprofessional service.

Rating:

5.0

I have used this location for years for my rental needs and always had a good experience.

Rating:

4.0

Doors had to be slammed shut hard to close and keep door light off.

Rating:

4.0

Great install and very happy with it.

Rating:

5.0

During the selling and buying home for retirement, we compared prices with several moving companies. U-Haul had the best price for storage and shipping and every location we visited, every time we called the central location, every single associate was beyond friendly and helpful. Thank you all for helping us during this most stressful time.

Rating:

5.0

Great Experience. First Rate Service. Will Come back. Think it was Paul that helped check me in & out.

Rating:

5.0

I was very pleased with everything. Everyone was helpful and courteous. Clean facility. Would use again and also recommend u-haul.

Rating:

5.0

Nothing- staff were great as well.

Rating:

1.0

I think you guys are complete scumbags for charging my for 4 gallons of gas when I brought the truck back with the same amount of gas I left with. Also at $5 per gallon. Not to mention the truck was not even cleaned. But no I won’t use UHAUL again after this, it’s was worth the $23 that you ripped me off for to never use you guys again. I will also go out of my way to steer people away from using uhaul.

Rating:

5.0

Helpful friendly staff. Store well maintained.

Rating:

4.0

Efficient booking, friendly service

Rating:

3.0

Everything was exactly as it should be.

Rating:

5.0

I don't normally respond to these service ratings, however, I am SO impressed with every part of our experience that I felt it only fair to report that it was genuinely exceptional. I would recommend this service to anyone. Thank you so much for this truly excellent service. Not a single issue, with one exception. When we ordered the service on line, we did have a problem with getting the insurance included in the order, but the young man we got on the phone to help, got everything straightened out quickly and satisfactorily. The folks who delivered and picked up the box were great in every way!

Rating:

5.0

This office has to be the best uhaul office I have ever dealt with staff is friendly... funny...and always willing to help. I think I had the best storage area out of the whole place some workers didn't even know it was there or how big it actually was(not saying to raise the price...lol) But they helped with all my moving and storage needs. A+ Facility

Rating:

5.0

Very easy app and helpful employees at the location.

Rating:

5.0

Paul the manager is a pleasure to deal with and highly recommend this location in Horsham PA.

Rating:

5.0

Inform of after hours return fee before pick up date.

Rating:

5.0

Great location and have had top notch service in the past. I was disappointed this trip when they overcharged me for gas that I did not use. However, the manager was accommodating and we worked this through.

Rating:

5.0

the installation of the hitch on my vehicle was extremely quick.

Rating:

5.0

Staff was amazing helpful in every way.

Rating:

5.0

Angela was super friendly and helpful!

Rating:

5.0

Everyone was so kind and professional. I was so impressed with the restrooms and how they were clean and attractive. And the price ended up to be wonderful.

Rating:

5.0

The staff was always friendly, courteous and helpful!

Rating:

5.0

Kenneth helped recently delete my e-pay, hacked by fraudster, and pay with my cc for Unit. He is very nice, friendly, and efficient. Also told me to come into the office, when next I come back to premises. Thanks Kenneth!!¡!!!!!

Rating:

5.0

Paul has great customer service skills.

Rating:

5.0

The staff at U-Haul Moving & Storage of Horsham were helpful in many ways: clear, patient, professional in their communication, etc. Having interacted with other U-Haul locations which were remarkably unprofessional (notably, those who staffed the storefront at U-Haul Moving & Storage at White Lane in Bakersfield, CA), this experience was excellent all around.

Rating:

5.0

Everyone is so nice at your facility, it’s a pleasure to walk in. Thank you for your help!

Rating:

5.0

Thanks for helping me get the correct unit very friendly

Rating:

5.0

Everyone that works there are very helpful and make things so easy!

Rating:

5.0

Paul was a big help in both choosing the size locker and the most affordable way to do it.

Rating:

5.0

I love Paul that’s my guy. He along with the other staff members are great at their jobs Paul keeps a neat and tidy workspace environment everyone is informational and attentive. This is the best uhaul location highly recommend giving them a call for all your moving needs.

Rating:

5.0

Very friendly and professional

Rating:

3.0

The only thing I would have to say is when I came in the morning to look at a unit the one I wind it up reserving had a real high ceiling so I went with that one when I came back that night to get it it was a totally different one one the same size but with the low ceiling so it didn’t equal the size as to the one I reserved so I had to spend almost $75 more which made me very angry cause I didn’t have the money so I went from getting a $59 one to one that cost $115 because obviously they did not reserve the one that I did reserve that morning so I don’t understand that policy if you reserve something why don’t they hold it for you?

Rating:

5.0

Staff to the manager Paul have been absolutely excellent to me like definitely definitely a wonderful crew you have at horsham's U-Haul I will recommend them to anyone I come in contact with that needs to rent a truck rent a storage unit and all the other services you may offer those folks over there are awesome

Rating:

5.0

After renting for almost 2 years, I recently moved out. I was pleased to find all of my items in excellent shape. The GM, Paul Clements, and his associates were very helpful and made my departure painless!

Rating:

1.0

Was never explained that the first time arriving that I need to be there when an employee needed to be on site until the day I was moving. I had three agents try to call someone on site and no one would answer. Finally a representative was able to get ahold of someone. I was also told that I was not being charge for the first month and reviewed my bank statement and was charged.

Rating:

5.0

Very helpful and attentive

Rating:

4.0

All the people were very good, thanks for your help

Rating:

5.0

I loved the help I got from the friendly and courteous CSR and from the manager! Great experiece! Very satisfied with the assistance and help I received.

Rating:

5.0

Very good experience with storage here for over 2 years. Great staff and great facility.

Rating:

5.0

Staff walked me and my hubby through the entire process. It was a good experience

Rating:

5.0

In his approach to customer service,Zahfair is an exceptional model. He was very polite,respectful and helpful,which made for a very positive experience with U-Haul. Thank You Zahfair!

Rating:

5.0

Paul was great, always available to help working or not he responds to anything his employees are incredibly helpful and so nice. Overall my experience with this uhaul location was the best so far I have been doing business with uhaul for 20 years now. Pa and NJ Paul is fair but firm and that makes all the difference in the world. Thank you Michelle Tuccillo

Rating:

5.0

My location manager Paul Clements in Horsham was great. Over and above all of my needs. Going thru a divorce difficult situation. With his much given help I made it. I subcontracted a moving company Hero Movers not good. On my last day when we brought back all the overflow items for storage awful. Paul amazing.

Rating:

5.0

The employees there were great! They went above and beyond to help and made sure there weren’t any issues.

Rating:

5.0

Helped us even though they were closing soon! So friendly and helpful

Rating:

5.0

Micheal Parsons was really nice. And Paul Clements is really professional with good problem solving skills.

Rating:

3.0

Micheal Parsons was extremely helpful however he told me my ubox was not available when it was right down the street at 1200 Easton Rd. I had to spend an additional $80 on a storage unit. $200 to have some go back load the box so I could go back to my new out of state residence. And the uhaul at West Oak lane charged and additional $44.21 for keeping cargo van 1 hour late. This has a painful and excessively expensive move because customer service emailed me the wrong location.

Rating:

5.0

All staff members were always helpful and courteous to me,which is always appreciated. Paul and Angela, especially, have been very resourceful and efficient about satisfying my needs as a customer. Thank you!

Rating:

5.0

No issues. Process was easy. Employees were hard working.

Rating:

4.0

The computer entrance stunk, had to get new card to many times already, the only thing that was negative about the experience so far, thanks again

Rating:

5.0

I had good experiance first time with U-Haul

Rating:

5.0

I was very happy bringing my business to this location. Everyone was extremely helpful and courteous towards me and my situation time. They were leaving it and understanding. In my eyes it's nice that people like this are still around.

Rating:

3.0

Storage units are too small. I had to rent two units, which is very expensive!

Rating:

5.0

My storage unit was amazing. I also had very good access to it. I have blanket stuff animals sofas mattress and everything was as if I dropped it off the same day. Everything smelled as good as when I dropped it off. Super pleased with the unit the customer service and everything.

Rating:

1.0

Had issues with access at the start of the lease. Units were dimly lit and out dated. Double the size, clean, and well lit at extra space storage right down the road.

Rating:

1.0

I had reserved a pull up storage bin on 3/16 via phone made it clear several times that I needed a pull up storage bin, they said it was no problem that they had one available, i gave them all mt information. They sent a confirmation with by e-mail.i also reserved a van. When we went there Sunday 3/20 they told they only had a van reserved but not a storage bin. Needless to say I was so upset, they kept insisting that I had called the wrong place even thou the van was there for us. We had to settle for an inside unit which was so hard to move in furniture. This was the most frustrating experience I ever went thru renting a storage unit.

Rating:

4.0

They were always accommodating & helpful in my experience.

Rating:

3.0

For some reason this facility never reviewed my online check out of my storage unit and kept sending me letters saying I was behind in my payment 2.5 weeks after move out. I made numerous calls to the home office stating I moved out on Jan. 15th but kept getting emails/texts about nonpayment. One final call to Laura this week finally got this all straightened out. At least I hope so.

Rating:

5.0

No

Rating:

3.0

Two concerns with renting at this facility was the darkness within the storage units. Unless you walk the length of the hall to trigger the exterior lights, the interior was still too dark to see anything. Second the exterior card reader was down 70% of the time I rented the locker. Which in turn you had to go into the front office, wait in line (sometimes 10-15 minutes) to ask to be let in the back door. Lastly it took the last time I visited for someone to correct my name on the card from Dave to Fred.

Rating:

3.0

The woman checking us in was not familiar with the process and had much trouble finding my reservation. She could not even describe how we get to the unit!!! She finally got us a unit on the 2nd floor - our reservation was for a first floor as my daughter and I have challenges with stairs especially with boxes. I was not offered a first floor option nor was I given an option to yeah or nay renting. I will follow up with the manager but so far the lower cost is showing in service!!! I would love feedback to discuss my frustration. It disturbs me that there are 2 rat stations in the small unit. I hope they don’t eat it and die in our boxes.

Rating:

3.0

The code # never worked to access the storage area. There was a mix up in providing the size I originally requested, but the issue was rectified.

Rating:

5.0

Prince wat great helper thanks a ton

Rating:

5.0

I found the facility to be one of the best that I dealt with during a tiered 4-year move for my elderly mother's residence and mine. The entire staff was friendly and helpful. They made it a point of going far our beyond any other services seen. Thank you

Rating:

1.0

Move in was smooth, the units are poorly lit and had trash on the floor before move in. The security system was not working 3 of the 5 times I accessed my unit. When asked the staff knew but said the storage manager was not there for well over a week not on vacation. Staff did not know how to open the main doors on one occasion and had to let me in through the employee door. Staff was in general not helpful or friendly anytime I was there. They all had headphones in and did not pay attention to what they were doing. I had to repeat myself multiple times to every employee. At move out I rented a van from this location. It took 2 employees over 40 minutes and 3 different contracts to get the van I asked for initially. They then argued with me when I reported that the gas in the truck did not match the gauge on the contract. I reported this before leaving the property and they argued that I had used the difference already and wanted me to return the truck with more fuel than it was given to me. I will not be renting or storing at this location and recommend that any family and friends avoid it as well.

Rating:

4.0

My initial reservation for a unit could not be found when we arrived but the associate that helped us find another unit was very helpful.

Rating:

2.0

The staff talked about other customers in front of me. The staff used several inappropriate words. My reservation for storage was overbooked and really disrupted my move and plans.

Rating:

5.0

Only issue I had was online I made reservations for a big storage and when I got there they did not have the one I orderd so had to get 2 smaller ones

Rating:

3.0

Sophia was fantastic. The storage units themselves are ‘basic’ with open ceiling structure, meaning mice / rats / bugs from a neighbor unit can easily infest the unit where I stored my stuff. The lights weren’t all working and it was dark in the unit, couldn’t see easily what were were doing. I rated yes to all the question above but would have maybe on most if the choice was avail.

Rating:

5.0

The unit Size I needed was not available

Rating:

5.0

The staff was always helpful. The facility was always well maintained!

Rating:

5.0

The area was always clean and a year later my furniture looks just as good as it did when I moved it there. I highly recommend uhaul in Horsham PA!!

Rating:

1.0

Reaching representatives in the office has been a nightmare. I’ve been told on three different occasions that my UBox would be there and it wasn’t. Found my UBox at another location and it’s been unlocked. UBox still has yet to be delivered to the location so my rented unit sits empty. Reps are nice once you get hold of one but all the information fed is untrue.

Rating:

3.0

I was promised a refund for the unused portion of my monthly rental when moving out and vacating the unit on 4/11/2021. I have not seen that refund and it has been over a month of waiting. Can someone please help me get the promised refund as promised? I was formerly in Unit# 2046 at your Horsham facility. I spent over $4,000.00 dollars moving to Florida using a U-Haul truck and was happy until promises were broken on the refund.

Rating:

5.0

Everything was perfect. The staff friendly and helpful. Thank you.

Rating:

5.0

I had a very good experience renting from U-Haul Horsham. Staff was friendly and helpful. Facility was kept clean and well lit. The only downside was the sliding door (#12 door) to the storage units was often in op forcing me to walk around to get to my storage unit. More regular PM of this access door would prevent this, imo.

Rating:

5.0

Great experience! Staff was friendly and courteous, location extremely convenient, and facility very clean and easy to move things in and out.

Rating:

5.0

Super easy, and everyone was helpful

Rating:

5.0

Friendly and accommodating staff.

Rating:

2.0

I have never had such a bad experience and paying so much a month. If I was not pregnant I would have moved storage facilities. You never knew if the card would read and open the door. Sometimes the doors were locked during operating hours. Other times one door wouldn’t work and you were stuck using a small entrance door. I could never pay my bill online because my info was incorrect and I had made multiple attempts to correct it and got no place. There was a time I went to pay my monthly rent and I was told the person did not know how to use the debit payment method that I needed to come back and then they wanted to charge me a late fee because of their own employees fault. With this storage facility it was always something and I would not recommend it.

Rating:

5.0

We came by right before closing, it was freezing and snow on the ground, after driving 3 days. The guys were amazing! They said we could park the truck in the lot and unpack the next day. I started out with one storage unit and whenever I needed another I simply asked and they were able to find me one close. Amazing service, wonderful people, clean and ready to access location. Thank you for making this move easier!

Rating:

3.0

First of all when I go to my storage the main light goes out after a certain time and I have to go back and restart the light. Also I had moved out and told them that I was emptying out my unit and when I told them that everything is out and cleaned the person told me that everything is okay no payment. Then I was billed for December of $191 I called and was told that I will be refunded and it will be in my checking account in 3-4 days. That time period went by and no refund came in so I went to the Horsham location and at first I had a hard time with the person on the counter ( I was in a middle of moving out which during that time frame I left some items which I took my lock with me to use at the storage facility. Which they had placed a lock there that’s no problem I was glad that they did that.) I had the manager to go and opened the door. Well when I was talking to the person about it she said that I had left it in a trashy condition which I told her that the manager went with me to open the door which I had emptied and swept out and cleaned the unit. She told me that the person that I was talking on the phone was terminated on that day I didn’t believe that. She told me that I will be getting a refund but it will be another 5 days which had frustrated me a lot. She wasn’t look concerned about the situation .

Rating:

4.0

A commendation to the front office staff is warranted. Their helpfulness in maneuvering the moving out process was especially appreciative. Thank you.

Rating:

4.0

Only complaint is that I was unable to contact the facility by phone. Always transferred to the Call Center. Even the Call Center was unable to contact the facility and sent a message to the facility to call back. Have not gotten a call back. Email message was sent to my son and when I replied back to the email address it was sent from, I got a message that it was "Undeliverable".

Rating:

1.0

My experience with Uhaul both storage and truck rental has been the most atrocious experience I have ever had with this type of service provider. I would never recommend this to any friend in the current state of things.

Rating:

5.0

Thank you! Excellent service!

Rating:

5.0

Staff members are professional, courteous, competent, and helpful.

Rating:

5.0

Your employees were very helpful and easy to work with. The next time I need storage, I'll be coming back to U-Haul

Rating:

5.0

Helpful

Rating:

5.0

Friendly fast & easy well kept and well lit

Rating:

3.0

The initial people I dealt with were okay, not so friendly. The current one is not very customer focus. Her idea of a greeting is what do you want? It appeared you guys hire the cruelest people in the area.

Rating:

5.0

Everyone was friendly, helpful and professional. Thank you all.

Rating:

4.0

Clean, climate controlled units, pleasant sales associates. Only downside was no lighting inside individual storage unit to locate items when necessary to retrieve.

Rating:

5.0

Service was great. Thanks!

Rating:

3.0

Sean was very helpful!

Rating:

4.0

Staff was efficient, though "friendly" is not how I would describe our interactions. A HUGE negative is the absence of an elevator for upper floor. Using stairs added extra time and energy.

Rating:

5.0

Brian, the manager, helped me out SOOOO much I didnt know WHAT to say. The building is VERY clean and well lit. EVERYBODY is friendly and helpful. The prices are VERY reasonable. Controlled heating and cooling, so your belongings DON'T get damaged in ANY way. I would recommend renting a storage until from U-Haul to EVERYBODY and ANYBODY. THANK YOU very much.

Rating:

5.0

If you need storage this is the place!

Rating:

3.0

The store closed at 7pm. My ride was running late and the employee, Shar, closed and left with me standing on the sidewalk in cold, windy weather. It would've been nice if she had invited me to wait inside.

Rating:

5.0

Thank you for the good service

Rating:

5.0

The move-in process was seamless. Brian explained how everything worked and then showed me to the unit. Went back into the rental office expecting to pay but then found out the first month was free!

Rating:

5.0

Well done filled our need

Rating:

4.0

My experience was a good one

Rating:

4.0

I was forced to rush my move in order to have access to the main doors to the facility. This proved to be quite challenging. I paid entirely too much money to be limited to business hours for access.

Rating:

5.0

Used uhaul for years and will continue to do so. Plus I have a friend who works for your company

Rating:

4.0

Uhaul consistently offers great deals and courteous service. I have been very happy to use their services. Having a months free storage was an added perk. I highly recommend Uhaul.

Rating:

5.0

The Staff was extremely helpful throughout the entire process of pick-up, return, and storage.

Rating:

5.0

Uhaul has been absolutely wonderful to me. The staff ALL courteous, and kind. The rates very reasonable! Uhaul has made a hard time much easier!!!

Rating:

5.0

The staff was absolutely fantastic. Very helpful and accommodating.

Rating:

5.0

Everything was great

Rating:

1.0

N/A

Rating:

1.0

N/A

Rating:

5.0

Very pleased with the service provided by the manager Brian and his staff. Fully recommend this facility. Great folks here.

Rating:

3.0

second floor access needs an elevator or at least less steep stairs with a slip free surface.

Rating:

5.0

Other than requiring a person to buy that special lock, the storage was great!!

Rating:

2.0

Ok unit, not worth the cost. Also having to buy a special lock is kind of ridiculous!

Rating:

5.0

I unloaded a Ubox at this location and the team was friendly and helpful.

Rating:

3.0

Asked a couple times to see my boxes and have been told it was not a good time as the relevant person to show was not available. Staff was friendly but not helpful in this regard.

Rating:

5.0

Very pleased with facility.

Rating:

3.0

NA

Rating:

1.0

This facility had false representation on the website and I felt as though it was a "bait and switch" which is illegal. The employees saw this also.

Rating:

5.0

Awesome customer service and great environment

Rating:

5.0

Excellent service!

Rating:

2.0

I do have to say that SOME of the staff were very friendly. However most seemed very quiet and not willing to go out of their way. Storage is extremely overpriced, so I moved my storing elsewhere.

Rating:

5.0

Everything went smoothly with our truck rental and use of storage space.

Rating:

5.0

I rented a unit for about three years and never had any issues. Staff was always helpful and polite. I have been extremely satisfied with their services and would highly recommend.

Rating:

2.0

Manager, Brian rude and condescending. Tried to discuss a matter with him, he refused to return phone call feeling he had nothing more to add to the conversation. Unacceptable behavior towards me!

Rating:

5.0

Used the facility for 5+ years and always great. Retired now so don't need the extra storage.

Rating:

5.0

Only needed short term but met m6 needs