Customer Reviews for U-Haul Moving & Storage of Inglewood

Rating:

3.0

My biggest complaint is for the transportation department services! We moved here from Arizona. I made a reservation for a unit to drop and unload our things into at the Gardenia location. After leaving at 3:40am and finally arriving at 4pm, they said they didn’t have a storage unit available that matched my reservation! 😡. What is the point of reservations if you give them away first come-first serve????? We had to go to the location in Inglewood, accept a different size for more money. The location in Gardenia, the gentleman was helpful and I feel bad for them because they get stuck with the bad end, dealing with customers angry for having a reservation but nothing to give them. I appreciate that the Gardenia location made calls and tried to help me find another unit. They even added miles to my truck so I wouldn’t get charged for having to go farther. The Inglewood location was also trying to be helpful, but unfortunately their hands were tied. They couldn’t give price match discount or anything to accommodate the screw up with my reservation. My original reservation was for a 7x13x15 unit for $209 after the first free month. The unit I had to accept was 8x14 for $269 per month after the first month free. Yes it fit our stuff, but it was not the price I reserved!!! I honestly after everything will probably not want to use u-haul again. When reservations are made they should be honored…. Especially for those coming one way long distance. They shouldn’t get screwed once they get there and have to figure something else out!!!

Rating:

3.0

My overall experience with U-Haul was extremely frustrating, primarily because of the way my reservation was handled and the lack of communication. I made a reservation for a van at this location and was not aware that the reservation was not guaranteed for that specific location. I arrived at 7:00 AM and was the first person in line, only to be told at the counter that my reservation had been moved to another U-Haul location. Obviously, I was upset. I needed the van that morning and had planned accordingly based on the reservation I made. As I was leaving, I checked my text messages and realized that U-Haul had sent me a notification about the location change at 7:02 AM. I was already there! Sending a customer notice after they have arrived for their scheduled pickup is unacceptable. Had someone contacted me the day before, or even early enough that morning to let me know my pickup location had changed, I could have adjusted my plans. Instead, I arrived on time, first in line, and found out at the counter that I was expected to go somewhere else. Ultimately, I was able to get a van at the original location because another customer did not have their credit card available and could not complete their rental. I appreciate that it worked out, but that was luck, not good reservation management. I do want to specifically acknowledge Mauricio, the representative who assisted me. I was understandably upset and frustrated, but Mauricio handled himself well. He remained calm and professional throughout our interaction. It is unfortunate that he was put in the position of having to take the brunt of my frustration over a situation that he did not create. My issue is with U-Haul’s reservation and communication process. If a reservation is being moved to another location, customers should be notified with enough advance notice to actually do something about it. A text at 7:02 AM when I was already there for my 7:00 AM pickup is unacceptable. Do better, U-Haul.

Rating:

5.0

Best service ever

Rating:

1.0

Reserved a 10' truck at another location (1747 Lincoln Blvd) and it was not available when I came to pick it up. Had to drive 25 minutes to this location to get the truck. That there is a "Guaranteed Pickup" available at certain locations should be made clear, and that pickup at a some sites may not be available if it is not a "Guaranteed Pickup". I would like to get my travel mileage to your location taken off my bill.

Rating:

5.0

Hire more workers to avoid too much customers waiting.

Rating:

4.0

Representative checked brake lights, turn signals, but running lights didn’t get checked, and didn’t work. Luckily after driving in the dark for over and 1.5 hours, someone flagged me down. Drive the last hour with hazard’s flashing. And again luckily didn’t get pulled over by the police at any point

Rating:

5.0

Georgia's personality is great! I didn't like that my truck's gas was below empty and i had to race to the gas station.

Rating:

5.0

The best just the best

Rating:

1.0

Had to wait 30+ minutes behind another customer dropping a truck off. Trailer had oil covering the floor inside, got all over my mattress and basically ruined it. Also had a small hole in the roof that leaked and ruined a bookcase. I didn’t initially realize, but the license plate had part of the lettering taped on and it was falling off and flapping around. I was pulled over twice during my drive for suspicion of stealing the trailer. Overall horrible experience. I wouldn’t use the service again.

Rating:

5.0

I love returning the vehicles. It’s always simple and quick. I really enjoyed the van that I rented who was so easy to maneuver had great air conditioning. Nice radio plenty of room. Thank you so much U-Haul.

Rating:

2.0

They gave me a truck with zero gas in it with the orange warning light on. But they marked it as having 23%gas. If U-Haul was fair or honest , they would ask you to take a photo of your starting gas level instead of just taking the photo of the ending gas level. Or the location would list the truck gas level more honestly.I had to dispute the gas level to avoid a $90 excess charge when I dropped the car off. Also, U-Haul for the second time let me reserve a Dolly and when I got there, there were none. You were forced to buy one from the location. This was not a neighborhood location. This was a main U-Haul location. This is the second time I have rented from U-Haul and needed to buy a dolly. If you don’t have it, you shouldn’t be making people reserve it. When I was upset that the dolly I reserved wasn’t there, the service person‘s comment was: if you want you can just cancel the whole reservation. A lot of fun on moving day to not have a dolly, but also not have a truck. Is sister locations fault or is this better switch strategy built into U-Haul‘s online reservation system? Also you should tell customers they should get a U-Haul app because the people working at the location insist on you doing everything on the app anyways.

Rating:

3.0

The location and staff is not the issue. The issue is YOUR UHAUL EMPLOYEES CALLING & TEXTING RENTERS WHILE THEY ARE DRIVING, ON DANGEROUS HIGHWAYS, TRYING TO MAKE THE DESTINATION! ABSOLUTELY ZERO REGARD FOR HUMAN LIFE! I told your employees that I was currently on the road-once I was able to SAFELY PULL OVER-which all they cared about are “when and what time” “you are late”. I told them I was relocating from Northern California, to Southern.and would have your truck back as soon as I was done DRIVING ACROSS ONE OF THE LARGEST STATES IN THE NATION. YOUR NON-CARING EMPLOYEES CONTINUED TO BOTH CALL AND TEXT TO THE POINT I SIMPLY HAD TO IGNORE THEM UNTIL I TURNED THE VEHICLE IN. SO U-HAUL’S ONLY CARE IS THE EQUIPMENT, NOT THE HUMAN LIFE DRIVING IT! So those reasons are why I selected “NO” when asked about referring a friend because I will no longer the utilizing UHAUL. People are in a state of haste & rushing when moving, heads are all over the place trying to keep a million things in order, so some things will slip the mind such as return times on a piece of paper that WAS NEVER VERBALLY ENFORCED AT TIME OF RENTAL. A simple “PLEASE NOTE THE VEHICLE IS BEING RENTED OUT AT-10am, so it’s due at 10am ON THE DAY ITS DUE FOR TURN IN”. All I got was “here are your keys, there should be a lock on the truck already, and go take a picture for the UHaul app”.

Rating:

5.0

The manager/personnel were very kind and helpful. Very pleased with this experience.

Rating:

5.0

Excellent Experience

Rating:

1.0

I got boxes with my reservation and wasn’t reminded when I picked up my truck. I never received the boxes and they won’t honor my order for the boxes because I turned in the truck already.

Rating:

5.0

The AC worked on our way. Half way through our trip it stopped working and it was like 98 degrees

Rating:

5.0

I had a very smooth experience with great assistance from Tyler, the return was just as smooth. I would definitely return. Thank you!

Rating:

4.0

Your rental vehicle was excellent. If I ever rented again I would love to drive a new truck like this one. It only had only 3700 miles on it.

Rating:

5.0

Danny Reyes was great, very clear and took time to answer my questions about different reservations. The gentleman who checked in the cargo van was wonderful - polite, professional and helpful.

Rating:

2.0

Checkin was solid, vehicle was good. Checkout was an issue! Sat in the truck, as instructed, waiting as two employees walked by us like we were not in the cab. Then he, Tyler, honked from one of the empty vehicles behind me telling us to move up. Up until that point never said a word or made any effort to help us checkout

Rating:

5.0

The customer service was top tier!

Rating:

5.0

The staff was very helpful and attentive.

Rating:

5.0

Nothing keep up the good work

Rating:

5.0

Thanks guys!

Rating:

4.0

Long lines at the counter for customers service, need more help to get customers in and out

Rating:

5.0

Check in was great. Check out was understaffed and people had to wait including myself. That was frustrating after a long day of moving.

Rating:

2.0

Give customers what they pay for; I didn’t receive blankets or dolly I paid for and my gas tank was empty despite paperwork saying 1/4 full.

Rating:

5.0

Customer service is good

Rating:

5.0

The person that helped me was amazing- training and multitasking like I’ve never seen He needs a promotion

Rating:

5.0

They have a great crew there, NOW. GREAT LEADERSHIP, there, as well.

Rating:

1.0

The reps at this location were rude and disinterested. We brought some issues about the trailer to their attention, and their response was "it has nothing to do with me." We felt hopeless. Additionally, this location was over an hour away (in LA traffic) from the initial U-Haul location we had selected in our reservation.

Rating:

5.0

The gears on the truck were hard to shift and not go into drive or park without a struggle. Trucks should be driven occasionally by staff to make sure the customers don’t have to endure minor stress of hoping it won’t stall on them.

Rating:

5.0

THANK YOU EDWARD! Huge facility, clear signage.

Rating:

5.0

We had a great experience. The young lady who helped us, I believe her name was Georgia (I could be wrong), was amazing and a great multi-tasker.

Rating:

5.0

The customer service is top tier. Taylor went above and beyond. He even helped me turn in the trailer after hours when he was off work. Will be coming back to that location.

Rating:

5.0

Best manager Danny and his crew

Rating:

3.0

Much better than my last booking @ this location.

Rating:

5.0

Rep was very patient even when it was very busy in the store. Took his time to explain what was need to rent U-Haul while assisting several customer simultaneously.

Rating:

2.0

Your entire process needs revising. The form I needed to complete could have been emailed to me to automate the rental process. The passenger door lock was damaged and unusable. I was told that I would be reimbursed for gas above the level in the tank in order excess of the starting point. Upon return, I was told that was not a policy. There is no way to switch the 15’ truck out of haul mode, which consumes more fuel. The middle seat would not move and appeared to be broken. I had applied for 1/2 dozen pads, but was offered none. Whether or not I paid for them I cannot say. My motivation was to finish my move, get away from that location and never return.

Rating:

5.0

Tyler and George were very helpful and have excellent customer service, I would work nine to go to this if they ever need a storage or a vehicle

Rating:

3.0

A LOT of new employees who just weren’t trained. One lady was multi tasking and insisted I would be taken care, but when the one person who could help said he would be right back, didn’t come right back. I had to go outside to find out why they wouldn’t help us. He finally explained that it wasn’t their issue, but told me what was wrong and that we should contact customer service for a refund.

Rating:

5.0

it was great (once again) your location has PLENTY of trucks, you are open early and your clean up crew is delightful duo of young guys, and the equipment does the job! thank you!

Rating:

1.0

I was never told that there was not AC in the truck when the temperature was 95° outside today the lady Georgina S. Was one of the most rudest person I ever met in a business setting embarrassed me in front of many people was cursing and cussing. and also over the phone when I made it known that there was no AC in the vehicle and not to mention while I was standing in front of her she was cursing out another customer on the phone on speaker. I will never recommend the store nor I ever rent a truck from the store. She was downright disrespectful and I am waiting on corporate to do something about it. Don’t go there. You will be highly disrespected. This store needs an employee turn around.

Rating:

5.0

The only complaint I have was the Gas gave on the 10" was not accurate, I went literally from leaving the UHaul yard to 4 miles and the Gas light came on, so the truck barely had Gas in it to begin with! But my over all experience with the staff was Great!

Rating:

4.0

Though I reserved my truck til 5pm, I received a call from a nice young lady asking when I anticipated returning the truck, with no concessions. Other than that it was what i expected from uhaul.

Rating:

5.0

Everything was great! The representative that helped me was very pleasant and easy to talk to. He’s also the person that helped me make the reservation. A+ service!!!

Rating:

5.0

The woman working the front desk is so great!

Rating:

4.0

Good staff

Rating:

2.0

I understand that reservations are made at a first serve first come base. But I shouldn’t be allowed to make a reservation for something that isn’t guaranteed. You need to fix the system that if there is only 10 trucks of a certain kind then only 10 reservations should be allowed. And the supervisor that called me to confirm the truck rental was rude and when I asked what are some other options for me because I need the 15 foot truck he said there are not any besides adding a trailer and I could either take it or leave it. And when finishing the pick up process he confirmed with me the location was for Bakersfield drop off. When arriving to the Bakersfield location I was told it was inputted wrong and had to inconvenience the Bakersfield location and also inconvenience me with longer waiting periods to get it resolved.

Rating:

2.0

Horrible return service both times

Rating:

5.0

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Rating:

5.0

It was refreshing to see a polite, professional, and efficient representative.

Rating:

1.0

Was charged $12.60 for fuel when I left it over 50% which was more when I received it… 155 fuel miles left when I picked up, and when I dropped off I had it at 178 miles left

Rating:

4.0

I was charged 12 for a furniture dolly but the one that was given to me as only the 7$ one so I'm due a 5$ refund

Rating:

5.0

I go out of my way to rent at this location! Its the most efficient

Rating:

1.0

I am very upset. I rented the truck with 152,643 miles on it and returned it with 152,647 miles. I drove the truck from your location to 9825 S. Inglewood Ave. and then to 10324 Hawthorne Blvd. before finally returning it to you. I stopped to put in a gallon of gas; given the specifications (9 to 14 miles per gallon), I used less than a gallon—since I only drove 4 miles total—so adding a full gallon meant I put in more than I actually used. Yet, Tyler tried to charge me $30 (I know it’s not his fault) for a quarter-tank of gas. I think you need to check your trucks because they are consuming an excessive amount of fuel; furthermore, that truck has a misfire and the engine is on the verge of catastrophic failure. I hope the manager can resolve this issue, or else I will have to take the time to write reviews on every possible platform, including photos.

Rating:

5.0

The person that handled my drop off was fantastic, an absolute professional.

Rating:

3.0

Dropped the truck off at about 7. The shop was closed so they had instructions what to do. It was NOT user friendly. I took pictures on the app, but then I closed it too soon and I spent about 20 minutes trying to get back into the app to finish and it said I did not have a reservation to close out.

Rating:

5.0

Customer service was very good kind and knows what to do . Very good service

Rating:

2.0

This yard is understaffed when it comes to helping customers. I have visited periodically over the years and they seldom have enough staff to respond to the demand. Routinely have to wait in line, when someone could easily be called up when there is a line and help with processing customers rental orders. This time, my trailer had a brake light out. Staff needs to be more alert and provide better customer service so that folks don't need to wait very long in line.

Rating:

5.0

The staff was amazing, Tyler was absolutely excellent!

Rating:

5.0

Thank you I had a good check in and a better check out service keep up the good work team 5 stars the 5time I been here

Rating:

1.0

Since the “bottom line” of the company has changed from customer service to HOW MUCH OF A PROFIT CAN WE MAKE, the service has gone done many levels. In the USA companies used to strive for satisfied customers knowing they would return again = more profit! Now the companies strive for where they can cut costs = cheaper product with deceptive practices, by relying on the name brand which used to = quality dependable service. If there were another company I could use I would. Not happy with quality or service. The almighty $ is honored over the person. Let’s make America great again! Of the people, by the people and for the people not the uncaring $.

Rating:

5.0

All good

Rating:

5.0

ABSOLUTELY A GOOD EXPERIENCE!!😎 Thank you

Rating:

5.0

I was greeted by very happy joyful people

Rating:

5.0

Great service

Rating:

5.0

Great customer service from general Manager Danny Reyes, he was very helpful giving me several options without pressure. Danny is an asset to your organization and community.

Rating:

5.0

Tyler was the associate who assisted me. He was patient and went above and beyond to fine me a plan that will work for me. Thank you🙂

Rating:

5.0

Overall experience , phenomenal .

Rating:

1.0

I never moved in. Your lock is still on the unit and you have been charging me. I want to cancel the unit

Rating:

5.0

Todo bien

Rating:

5.0

Service is and was just great and well coming great job 👍

Rating:

5.0

Thank you

Rating:

5.0

The service rep was very helpful and very pleasant

Rating:

5.0

La atención fué excelente y amable en todo aspecto

Rating:

5.0

I always have a great experience with the staff!

Rating:

5.0

Very good service and well experienced helpful and friendly staff

Rating:

5.0

I want to give a special thanks to Danny and Yolanda they were very very kind and they went above and beyond to help me. They provide excellent service with a great attitude and empathy for their customes. If it wasn't for them I don't know how I would have made the move today they help me above and beyond and I would always recommend to speak with them when going to U-Haul in Inglewood off of la brea, thank you guys again

Rating:

1.0

The ceiling was falling because the unit next to us was empty and some one got in to my unit couple of time and they rant sack everything and stole valuables I reported it the first time and all I got was (we cannot do nothing ) I fixed and they jump the second time and again the front desk say that it’s out of there hands and there’s nothing they can do it was the worse experience , I really need it to keep renting but I had to move my stuff before some one keeps damaging it and taking what ever they want it

Rating:

5.0

The manager of the facilities was very nice. I forgot his name he may have been in Spanish. very well spoken, very professional.

Rating:

5.0

Georgia manager very nice and fast

Rating:

1.0

my things were stolen out of my storage. I was told that if I didn’t have insurance, there was nothing that your company could do. I’m very disappointed in U-Haul. I will never use his service again for Storage. There’s no compensation for what me and my family has lost. I believe it was inside job. There was too much time invested in opening my boxes and going through my things.. with no help from management only a guilty face.

Rating:

5.0

They worked with me on price, allowed me to move with no issue, communicate well and treated me with respect. Thank you guys

Rating:

1.0

No climate control; No elevator; There's mold in the units, which ruined all of my clothes; and the ceiling was in disrepair.

Rating:

5.0

Thanks alot

Rating:

5.0

It needs a good facelift, and revised rates.

Rating:

5.0

The whole team and Yolanda and Danny were amazing! A very cheerful environment.

Rating:

5.0

Best staff I’ve ever encountered, super loving and welcoming. Made me feel safe and at peace despite my U-Haul getting vandalized. Helped me through the whole process seamlessly

Rating:

2.0

The Lady, in the office, was extremely kind. That's the only reason why I didn't choose "Poor".

Rating:

4.0

none

Rating:

4.0

The staff in the Inglewood California office were very very helpful and nice

Rating:

1.0

Part of the ceiling was missing it had 2-rat traps in my unit I didn’t feel like my belongings were safe I took it because I moved from up north in a one way truck the unit I reserved on Vermont was given away and that was the only unit available and I had to get my things out the truck my place isn’t ready yet but I received a letter that the exterminator was going in once a month bad enough it was upstairs no elevator I had plenty of room in my unit but the way the stairs and the hallway was I couldn’t get my couch r my washer and dryer that’s why I rented a bigger room to make sure everything would fit that didn’t happen so I had to rent a room from someone to store my washer dryer and couch now all my things are together and out of that unit

Rating:

4.0

Fast and professiinal

Rating:

3.0

I used three different storages, as of now only one has been turned in because I no longer need it. My concern with it was the door from the outside was in a broken condition each time however, I was able with the staff's help to enter to get to my storage room.

Rating:

3.0

I appreciate your service!

Rating:

2.0

Prices are way too high for those tiny spaces

Rating:

5.0

The staff was amazing and the facilities were great as well. Left my stuff there for almost 9 years with no problems.

Rating:

5.0

Delroy and his crew took even measure to make sure we were completely satisfied, they’re the best crew in Los Angeles hands down. Thanks

Rating:

5.0

Denny was extremely patient, respectful and professional with me. I truly appreciate that because I am going through some major life issues at this time.

Rating:

1.0

Calvin and Yari (or whatever her name was). She was an older short lady were rude. I came in waited to he helped, Yari stated everyone was on lunch yet they all were sitting around talking about nothing. Calvin did the reservation and had rude tone the entire time as if I was bothering him. Compared to other locations, the customer service needs a big improvement. Also, there’s no where to park when unloading your stuff. They have trucks lined up in front of the doors and leave a one car spot for everyone to unload which is asinine.

Rating:

1.0

The staff was horrible towards me.

Rating:

5.0

The rep she was awesome she helped me in every way and she was a fun person to talk too

Rating:

5.0

I was content with services and will always use the service when necessary.

Rating:

5.0

I know the lights are motion detected. Yet I did not like how they just shut off and I had to stop clearing my storage to get the lights on again. Otherwise it would be good lighting. The female employee that assisted me on this past Sunday everytime I came to Uhaul has been very professional with polite and helpful she is. She has a good attitude. Thank you

Rating:

1.0

Wasted my times access card didnt work I still haven't got my refund.

Rating:

4.0

Some of the staff that works outside are rude and unprofessional towards customers. The staff working behind the counter was extremely helpful, friendly and professional.

Rating:

3.0

Mr. Richard, and Ms. Yolanda The move out day on 9/26/2022 Monday, per you U Haul management Team per phone 📱 conversation move out no later than due date 4:30pm. The storage was clean 11:30am. I am right on you vido cameras 📷. 10/7/2022, That move out date is FRAUD statement. Your staff were all helpful, I will referral all and futher friends to you location. Thks, -slim

Rating:

1.0

I had originally arranged a few weeks in advance. I called to confirm a few days I have the time, the day before and the morning of 3 times. I was told that you Box would be there and ready and I was on a very tight schedule because I had other people helping me. When I arrived, there was no U Box. A woman working there was very rude I was a returning a truck and she wasn't helpful at all and actually started yelling at me and acting out. Because there was no U Box and I had to unload the truck to return Ito return it and get my stuff put away somewhere, I was forced to take the only thing available a 7 by 10 storage unit which costs twice as much as the U Box.. I was told there was nothing else available. I feel like I was hijacked and manipulated into doing this . I contact the owner but he was no help.

Rating:

5.0

Very humble, calm and professional site/facility you guys have. Appreciate all your help and welcoming environment. Thank you!!

Rating:

5.0

Very professional

Rating:

3.0

Need more parking for customers who rent storage units. My only critique

Rating:

5.0

The staff we worked with at the La Brea location were all very helpful. We really appreciate their professionalism and helpfulness!

Rating:

1.0

Didn’t store there due to lack secure units

Rating:

1.0

Person who’s shirt said he was the owner was not helpful at all. Said haul should not have made the reservation because they haven’t had that size unit in a long time. I ordered a 4x9 and he gave me a 7x7 a block away. When I looked at unit I was amazed at what they were passing off as safe storage units. Plywood walls and door with chicken wire for a ceiling.

Rating:

5.0

Ricardo is great! He really puts the customer first and goes above and beyond!

Rating:

4.0

Front female staff is rude

Rating:

2.0

Filthy location, floors were cracked and bulging causing items on the cart to fall off from turbulence. There was a person iving in the unit behind mine. Will never rent at this location again. Staff was not happy about doing thier job. Felt like I was a burden to them for renting a unit!

Rating:

1.0

The was ABSOLUTELY THE WORST EXPERIENCE I've ever had not only with U-Haul but with any retail/rental establishment in my life. Not only was the U-box I reserved not available, I was told the only person who could drive the forklift and get it for me "Just left on a 2 hr. break". I was told it would be ready in the morning and I went at noon. The woman at the counter initial Retta was rude and nasty with a bad attitude. When I went in to return the vehicle and let her know that I had a U-box reserved, she abruptly cut me off mid-sentence and loudly demanded, "Did you check in?", I tried to speak, and she asked the same question again. When I explained that it was my first time at that location and I did not know what the procedure was, she continued to demand if I had checked in. As if, she could not give me further information unless I had checked in. I told her that was what I was trying to do and held up the paper work. She waved her hand that I had to check in-I assume she was pointing to some direction, but it was not clear. I told her I had not seen any signs explaining the procedure, she said, "they are all out there". So I walked out and saw signs on the far side of the lot. I could have just turned left out of the store door, had she told me, but I didn't know. So I walked to the end of the lot and followed the green signs around the lot to the check in area. There, I was told about the absent, U-box. A young man named Christopher took me inside to the counter to speak with Edwin. Who confirmed there was no U-box. I explained that I had tried to tell, Retta, but she was rude, cut me off and would not listen to me. At at that point, Retta started talking over me (even though she was with another customer and down the counter and I was talking to Edwin) She loudly continuiously chanted, "Oh I'm rude, she said I'm rude, well your're rude, oh I'm rude huh? I'am rude, she said I'm rude) on and on for at least 15 minutes. All the while, Edwin was trying to call another location to find available storage. Eventually, she left the counter. I had to people with me who only had a short amount of time to help me unload into my missing Ubox and check in the truck. With all the confusion, it took too long and I had not choice but to take any available storage unit at this location, so that I could unload the truck and my helpers could be on their way. I ended up having to pay for a storage space that is $199 per month. That is almost $90 more than a U-box! Then, with the delay, we still had to unload the truck and turn it in. It was a disaster and took much longer than it should have. Retta was horrible and has not people much less customer skills. There was no manager there to resolve the situation. When I called the manager the next day. He simply said, "I will speak to her". I am beyone upset about this. I feel taken advantage because I had to take the only thing available to me, since what I ordered and was promised I called the 800 number that morning to reconfirm it would be there when I arrived. So I'm stuck with paying more per month. This is just wrong. How can U-Haul do this to customers and treat customers this way?

Rating:

1.0

I was never called, emailed, or sent a letter regarding my storage being sold. I called numerous times and no one called back. No one ever answers at the Inglewood location and now all of my things have been sold. That’s not fair and I will be contacting your CEO.

Rating:

5.0

I will recommend to friends anytime

Rating:

2.0

Staff is very inconsistent and don’t listen to the consumers request

Rating:

5.0

Everything was great, the whole process. Thanks for the (almost four) years of great service!

Rating:

5.0

Very clean and secure storage.

Rating:

5.0

Thank You U-Haul!!!

Rating:

3.0

I got one free month for driving cross country. at the end of my time I was not able get out by 5 days and was charged the full rate! OK I paid tell the me of next month and was out in two days, BUT was not given a refund for the for the unused days! Why?? [redacted]

Rating:

3.0

After arriving at your U-haul on Fir the 23 Oct 2020. I had just drove 3 day from Florida too wait 30 minutes for counter service. Only one customer service person. I had to return my Vehicle tow and empty the truck BUT the pass key would not work! and they could not get it fixed. I have to return again today and try and empty my truck. I hope the key works. I was not aloud to leave the truck on the lot. ! I had to park on the street. I hope I don't have a ticket .

Rating:

4.0

Local facility was great. The issues with U-Haul center around the ability to communicate with local facility due to centralized phone system, (that always takes forever to get a rep, even pre-COVID), and difficulty with on line presence.

Rating:

3.0

You should tell customers at the moment of reservation for trucks that the appliances dolly is a 1st come 1st serve basis. I stored for almost a year and when I was ready to move my stuff I had to go rent a dolly from Home Depot. Thank you for everything.

Rating:

2.0

I tried to call Ricardo Hernandez 4 times and he never called me back. I received a late fee for 20.99 and a Lien fee for 50,00 in less than 30 days. During this day and time during the Corona Virus / with an order to stay home I would think there would be some type of grace period. Not a place I wont to visit again or recommend.

Rating:

5.0

This was the best experience for a stressful move. I highly recommend this location. They are friendly, efficient and professional!

Rating:

1.0

My contents were ruined by a flooding everything covered in mold. And was told by The owner of the u haul oh well since I did t have insurance on a climate controlled unit never again

Rating:

5.0

Great Service

Rating:

4.0

Great staff

Rating:

5.0

Great

Rating:

5.0

Helpful staff and convenient and great location!!!! I got my 1st month of storage free due to renting a 10 foot moving truck.

Rating:

4.0

7 pm is a little early top close. Some people have to travel quite a distance, making it difficult to get to your facility after work during rush hour traffic.

Rating:

1.0

The people here need A LOT of training on U-Boxes, scheduling appointments, KEEPING APPOINTMENTS, calling people back when they say they will, etc. Had to go to Regional manager to get issues fixed.

Rating:

5.0

Very satisfied

Rating:

4.0

It was difficult to get in touch with this location but once I finally did, they went out of their way to deliver my box to my new apartment and I am very grateful for that.

Rating:

1.0

I went in to rent a storage unit .I paid for it and realized that i had a free first month coming from Uhaul.the man told me that i could not news it because i had already paid for it..its a contract.

Rating:

5.0

Had my storage since 2012 and never had a problem. Thanks

Rating:

1.0

Horrible experience.I couldn't get my Ubox for over a week from Inglewood to my apartment.I was on calls for 40+ for consecutive days and being transferred from one call to other with no solution.

Rating:

1.0

I noticed that someone had gone through my boxes and bags. The rate start going up without notice. I moved out because of the on going harassment each month that I would lose my item's, missing items

Rating:

5.0

Very helpful and friendly