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Brennan M.Customer Reviews for U-Haul Moving & Storage of Iowa City
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I think the ratchet straps could use a bit of wd40 but that's not this locations fault. The staff was extremely kind, friendly and professional in a good way. A great example of how someone you'd want to represent you to customers.
Scott C.The returned trailer that I towed for U-Haul's Asset Relocation was not checked in as returned, and required my follow up. It would be helpful if your Asset Relocation System was better integrated with your rental system.
Stanislaw K.Just remember to tell anyone using a debit/credit card there'll be a deposit required when they reserve LOL
Sharon D.Excellent Personnel.
Joe H.Currently under construction expansion to provide more options and still renting with no issues. Great location.
Ralph R.Keep up the customer service your already doing.
bill D.I scheduled a pickup the morning of for later that evening. Forced to download the app, then switched to the 24-7 pickup and drop off without my consent or knowledge. Headache getting the app to work only to discover after calling that we were late arriving by 1 minute. The clerk still on the premises refused to help us. The gal on the phone pushed us back an hour and we went on our way. Too many hoops to jump through, with several pictures required before and after. A real headache. Friends who have stopped in and rented in person had no such trouble. We hope to never have to use UHaul ever again.
John M.Smooth transaction, everything went as planned.
Adam K.Ensure customers receive all items they have in their reservation.
Erik N.The truck issued to me was blocked in. The person out in the parking lot said that I needed to go back in to the building for a the other key. Desk person said that I needed to wait. I was on a time limit. She said that I could go get the information off of the truck if I was in that big of a hurry. I took a picture of the license plate since she didn't specify the information that I needed. I showed her the license plate and she told me that I needed to get a number from somewhere else. At this time I was vocally unhappy and THEN 2 other people come out of there office to help me. First - why was I, as the customer, the one that needed to go back and forth for the truck information, Second - why wasn't the manager or other staff member called out to help when she had a line building up. I have had another recent issue with U-haul and will not be using your services if I can at all help it.
Ryan F.Customer service was great!
Christian E.Rachel, GM, is absolutely fabulous, as Gary, customer service rep. Gary made reservation easy (and was very nice over the phone) and Rachel made our frazzled morning so much better. Only recommendation is to put some sort of flags/construction cones (something bright orange) right before entrance (very hard to find with all the snow piled up, and easy to not be seen by Hwy 1 traffic as we exit), and throughout disorienting lot, due to major construction build there. Also: more sand on icy lot. Otherwise, perfect experience. Thank you!
THOMAS G.Plow the lot. (Plow contractor was late. No fault of the location management.)
David R.Was a quick drop off in turnover, and that was it.
Andrea S.The new Iowa City U Haul location is great - people are friendly and helpful, clean store, clean trailer at a great price!
Mike W.The agent in this location realized that they hooked the trailer in a wrong way. He was professional.
tiziana G.All good, thanks!
Mike W.good easyinformation and follow up .good friendly people
Mike S.Good service at a reasonable price
Peter D.The only negative thing is all the muck and , torn up ground and mud from the construction project
Diane B.It took an incredibly long time to get my vehicle. The person behind the desk made my drop off location for Des Moines, when I asked for Ankeny. When I got to Ankeny to drop off my vehicle, they couldn't find any of my information and had me drive an extra 20 minutes from where I requested to drop off. I was told I would receive a text with where the address was, and never received one.
Lauren P.For starters, I was rerouted all the way down to Washington because “there wasn't any equipment availableâ€. When I got there, they weren't even ready for me to pick up, and said my reservation had not changed even tho the scheduler on the phone said it had. I called to the Iowa City store and turns out they had it so I wasted 2+ hours of my time when I needed as much time as possible… When I picked up, I noticed the Auto Transport marker and running lights were not working. I pointed this out to the employee assisting me with check-out, and he stated “oh it's fine, the brake and turn signal lights still workâ€. Additionally, the truck had a very heavy pull to the left which was more noticeable AFTER the truck was fully loaded. I did not have the time or man power to switch trucks, so I drove over 2,000 miles with a heavy pull and no trailer lights. I had to stop often because of fatigue from the pull, and could do little to no night-time driving because it was unsafe. I could not see the trailer and upcoming traffic tended to see it at the very last second, dramatically changing lanes and often swerving to avoid the trailer. Beyond all that, I arrived two days later than anticipated, so my moving help was not available for another week. I paid for EIGHT EXTRA DAYS AT A TOTAL OF $440 ALL BECAUSE MY INITIAL EXPERIENCE WENT SO HORRIBLY. This is by far the WORST U-Haul experience I have ever had, and for such a sustained amount of time… I truly hope no one else ever has to go through this. I will not be referring people to this company ever again if this is how they can expect to be treated…
Aydan W.Kim Peppers awesome person who helped me.
Dwayne W.Excellent service for an in town move! Equipment was ready, experience was exceptional. Highly recommend!
Carrie F.The cargo van we rented the exterior was very dirty/muddy but the interior was clean. When we returned it the associate that processed the return he himself didn't seem happy when I told him the van exterior was dirty. It's like he wasn't surprised it was dirty which means someone else didn't do their job cleaning the van when it was returned. The associate pulled the van to the uhaul garage and started washing it immediately. Otherwise everything was fine.
Richard K.Nice people who helped load, though they gave us the wrong auto transport equipment. I even pointed out that the license did not match my contract and they said it was fine. I got to the U-Haul near where I moved and there was a huge issue and they wouldn't take the equipment I had because it didn't match the contract. They tried to charge for an incorrect drop off location and were extremely rude.
Jessalyn E.I was told an invoice would be emailed to me, but it was not.
Scott C.Stress customer service and having positive interactions. A smile would be nice. Make the customer feel welcome and valued. I spent almost $800 with U-Haul, plus I used the labor help at both ends. The labor teams were great, the U-Haul locations...not so much. I say again that I felt like an inconvenience rather than someone they wanted to see.
Gregory O.They did everything great! Polite and professional! Thanks again!
Joseph G.Checkout was quick and thorough.
Robert H.The location was very clean and well supplied with boxes, etc. The pick-up I rented was clean and ran great. It perfectly met my needs and was thankfully available at the last minute (since they only have one pick-up).
Jennifer G.Staff was friendly, knowledgeable, and attentive.
Anne F.The man who initially checked us in was abrasive. The advertised amount displayed is $19.95. The final total was $67.77. That is $50 more than advertised price. Uhaul feels like a ripoff with all the additional miscellaneous charges tacked on.
Christine B.Truck needed work bad brakes was bad wouldn't go pass 65 miles on the highway all around bad with truck service was excellent experience
Toyisha S.Pull the vehicle up for me to check out instead of me having to go get it off of the line.
Tommy R.Bad customer service, just one person working, a lot of waiting
Ketsia R.Everything perfect! A smooth moving experience with nothing damaged. Staffs are helpful and friendly, scheduling is way more flexible than I thought, and last-minute requests are perfectly fulfilled.
Linfeng H.This is a very large U-Haul dealer. They are conveniently located near the interstate. My only issue is that there was nobody in the store when we dropped off. We had to find someone in the garage area to help us. Also, it's not really clear what the drop-off procedure is. There should be better signage with instructions on exactly what to do once you arrive on the site. There should also be a bell or something you can ring for service. As stated above, U-Haul needs to help all of their pick-up and drop-off sites get updated so customers can actually use the phone app to drop off the truck.
Darin O.Their hours of operation stated they open at 9. Employees did not show up until 9. Finally opened doors at about 9:15. One person working, had a line of 12-15 people. I was third in line, and finally left with the rental at 9:45.
Josh B.Online check in did not work for multiple people that day requiring us to wait in line and check in. The staff was great and handled the high volume of people well but the online check in would of prevented waiting in line.
GINA H.Great job by staff member when dropping off trailer. Very friendly and quick.
David W.Agent that helped me was great. Understood what happened and was interested in solving it, not blaming someone else.
Benjamin H.This location was great and even though corporate said there weren't enough spots, this location assured me there were and told me how to to self check in.
KIRSTIN S.I did not appreciate being told by u haul representatives that I would not be allowed to drop off the trailer locally and was asked to take an hour to drive to and from another city for drop off. I went to the Iowa City location anyway where the kind gentleman said that the customer comes first and took the trailer. I will not rent again if asked to drive an hour for drop off
Steven S.Arrived a few minutes before closing, sign still said open. Staff was preparing for closing. They wouldn't check me - said they were 'technically closed' and provided no help or guidance, wouldn't answer questions, yet walked around me as I unhitched the trailer. About the rudest service I've experienced in 50 years.
chad S.