Easy check in and return of equipment, young lady who helped me we're both very professional and polite. Keep up the great work!
Tim MCustomer Reviews for U-Haul Moving & Storage of Iowa City
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We dropped vehicle off after hours and process was smooth and easy.
Eleanor LImprove on the entrnace signs. All the consrtuction on 635 is not helpful.
neeta oThere was construction that made the entrance difficult. Drop off was after hours and the app is terrible. Live chat was helpful.
Shawn SQuick check in and check out. Appreciated the customer service.
PEGGY SU haul headquarters needs better costumers service couldn’t get any one on the phone for one hour would not let me rent a car dolly until headquarters released a bogus charge, I will not be using u haul again!
Elmer MI think the ratchet straps could use a bit of wd40 but that's not this locations fault. The staff was extremely kind, friendly and professional in a good way. A great example of how someone you'd want to represent you to customers.
Scott CThe returned trailer that I towed for U-Haul's Asset Relocation was not checked in as returned, and required my follow up. It would be helpful if your Asset Relocation System was better integrated with your rental system.
Stanislaw KJust remember to tell anyone using a debit/credit card there'll be a deposit required when they reserve LOL
Sharon DExcellent Personnel.
Joe HCurrently under construction expansion to provide more options and still renting with no issues. Great location.
Ralph RKeep up the customer service your already doing.
bill dI scheduled a pickup the morning of for later that evening. Forced to download the app, then switched to the 24-7 pickup and drop off without my consent or knowledge. Headache getting the app to work only to discover after calling that we were late arriving by 1 minute. The clerk still on the premises refused to help us. The gal on the phone pushed us back an hour and we went on our way. Too many hoops to jump through, with several pictures required before and after. A real headache. Friends who have stopped in and rented in person had no such trouble. We hope to never have to use UHaul ever again.
John MSmooth transaction, everything went as planned.
Adam KEnsure customers receive all items they have in their reservation.
Erik NThe truck issued to me was blocked in. The person out in the parking lot said that I needed to go back in to the building for a the other key. Desk person said that I needed to wait. I was on a time limit. She said that I could go get the information off of the truck if I was in that big of a hurry. I took a picture of the license plate since she didn't specify the information that I needed. I showed her the license plate and she told me that I needed to get a number from somewhere else. At this time I was vocally unhappy and THEN 2 other people come out of there office to help me. First - why was I, as the customer, the one that needed to go back and forth for the truck information, Second - why wasn't the manager or other staff member called out to help when she had a line building up. I have had another recent issue with U-haul and will not be using your services if I can at all help it.
Ryan FCustomer service was great!
Christian ERachel, GM, is absolutely fabulous, as Gary, customer service rep. Gary made reservation easy (and was very nice over the phone) and Rachel made our frazzled morning so much better. Only recommendation is to put some sort of flags/construction cones (something bright orange) right before entrance (very hard to find with all the snow piled up, and easy to not be seen by Hwy 1 traffic as we exit), and throughout disorienting lot, due to major construction build there. Also: more sand on icy lot. Otherwise, perfect experience. Thank you!
THOMAS GPlow the lot. (Plow contractor was late. No fault of the location management.)
David RWas a quick drop off in turnover, and that was it.
Andrea SThe new Iowa City U Haul location is great - people are friendly and helpful, clean store, clean trailer at a great price!
Mike WThe agent in this location realized that they hooked the trailer in a wrong way. He was professional.
tiziana gAll good, thanks!
Mike Wgood easyinformation and follow up .good friendly people
Mike SGood service at a reasonable price
Peter DThe only negative thing is all the muck and , torn up ground and mud from the construction project
Diane BIt took an incredibly long time to get my vehicle. The person behind the desk made my drop off location for Des Moines, when I asked for Ankeny. When I got to Ankeny to drop off my vehicle, they couldn’t find any of my information and had me drive an extra 20 minutes from where I requested to drop off. I was told I would receive a text with where the address was, and never received one.
Lauren PFor starters, I was rerouted all the way down to Washington because “there wasn’t any equipment available”. When I got there, they weren’t even ready for me to pick up, and said my reservation had not changed even tho the scheduler on the phone said it had. I called to the Iowa City store and turns out they had it so I wasted 2+ hours of my time when I needed as much time as possible… When I picked up, I noticed the Auto Transport marker and running lights were not working. I pointed this out to the employee assisting me with check-out, and he stated “oh it’s fine, the brake and turn signal lights still work”. Additionally, the truck had a very heavy pull to the left which was more noticeable AFTER the truck was fully loaded. I did not have the time or man power to switch trucks, so I drove over 2,000 miles with a heavy pull and no trailer lights. I had to stop often because of fatigue from the pull, and could do little to no night-time driving because it was unsafe. I could not see the trailer and upcoming traffic tended to see it at the very last second, dramatically changing lanes and often swerving to avoid the trailer. Beyond all that, I arrived two days later than anticipated, so my moving help was not available for another week. I paid for EIGHT EXTRA DAYS AT A TOTAL OF $440 ALL BECAUSE MY INITIAL EXPERIENCE WENT SO HORRIBLY. This is by far the WORST U-Haul experience I have ever had, and for such a sustained amount of time… I truly hope no one else ever has to go through this. I will not be referring people to this company ever again if this is how they can expect to be treated…
Aydan WKim Peppers awesome person who helped me.
Dwayne WExcellent service for an in town move! Equipment was ready, experience was exceptional. Highly recommend!
Carrie FThe cargo van we rented the exterior was very dirty/muddy but the interior was clean. When we returned it the associate that processed the return he himself didn’t seem happy when I told him the van exterior was dirty. It’s like he wasn’t surprised it was dirty which means someone else didn’t do their job cleaning the van when it was returned. The associate pulled the van to the uhaul garage and started washing it immediately. Otherwise everything was fine.
Richard KNice people who helped load, though they gave us the wrong auto transport equipment. I even pointed out that the license did not match my contract and they said it was fine. I got to the U-Haul near where I moved and there was a huge issue and they wouldn’t take the equipment I had because it didn’t match the contract. They tried to charge for an incorrect drop off location and were extremely rude.
Jessalyn EI was told an invoice would be emailed to me, but it was not.
Scott CStress customer service and having positive interactions. A smile would be nice. Make the customer feel welcome and valued. I spent almost $800 with U-Haul, plus I used the labor help at both ends. The labor teams were great, the U-Haul locations...not so much. I say again that I felt like an inconvenience rather than someone they wanted to see.
Gregory OThey did everything great! Polite and professional! Thanks again!
Joseph GCheckout was quick and thorough.
Robert HThe location was very clean and well supplied with boxes, etc. The pick-up I rented was clean and ran great. It perfectly met my needs and was thankfully available at the last minute (since they only have one pick-up).
Jennifer GStaff was friendly, knowledgeable, and attentive.
Anne FThe man who initially checked us in was abrasive. The advertised amount displayed is $19.95. The final total was $67.77. That is $50 more than advertised price. Uhaul feels like a ripoff with all the additional miscellaneous charges tacked on.
Christine BTruck needed work bad brakes was bad wouldn’t go pass 65 miles on the highway all around bad with truck service was excellent experience
Toyisha SPull the vehicle up for me to check out instead of me having to go get it off of the line.
Tommy RBad customer service, just one person working, a lot of waiting
Ketsia REverything perfect! A smooth moving experience with nothing damaged. Staffs are helpful and friendly, scheduling is way more flexible than I thought, and last-minute requests are perfectly fulfilled.
Linfeng H