Have another agent helping the 1 agent on site
Alester GCustomer Reviews for U-Haul Moving and Storage of Kapolei
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was professional and amazing, 10/10 customer service !!!!
MARGIELYNE SCustomer service was very friendly and answered all of my questions. Rates were really good. Just waiting on their facility to be built.
mannix mStaff actually answers the phone and it was a seamless process! Thank you for making it easy and convenient!
scott sthe person 's is good 🤗
DARRYL RThe awesome energy I had when I first walked in the place. The woman that helped me was amazing. She was completely amazing so friendly just full of love. I would recommend this and I will use this all the time. Thank you so much for hiring such a special person.
ROBERT MEvery associate was very helpful, courteous and professional! We appreciate your great customer service! We would like to recognize Ewalani who went above and beyond to try and assist us! She is the example of ALOHA!!!
Patricia CFix pot holes at entrance
Javan UI had a more than excellent experience renting from this place! Miss Alaina was very pleasant and helpful on the phone and when I picked up the truck in person. She explained everything that I needed to know. Excellent customer service from beginning to the end. The return was so pleasant as well. Thank you. I will definitely rent from this location again. And I would highly recommend this place to anyone.
jean lI had a great experience great staff and clean vehicles.
diana nStaff is awesome and very understanding with my unfortunate situation. They definitely provide service with aloha!!
Scott ADefinitely coming back
Landen VUsually use this company all the time but the recent van I rented the gas was almost at E and there were multiple roaches found in the van
kaimi cThe people that work that are rude. One person says one thing and another person says something else.
Joseph TAwesome service!
Zaid BThe customer service agent was fantastic and the ease of getting the u haul and price was great. I will most certainly always default to using u haul as my first choice for vehicle rentals.
Tesa Jthe person is good job thank you all the time for me! :-)
darryl rFast friendly service highly recommended
Phillip GAmazing customer care from the staff at Kapolei’s location! Mahalo! 🤙🏼
Vincent AGreat customer service. I would highly recommend anyone to go to this location.
Jaimie HI think you folks have a great service that deals with on line responses quickly. Thank you!
Marlene MThe manager is SO sweet, helpful & welcoming. So grateful that she made this piece of our move easy and worry free. Rather than the truck rental being another hassel of our move to navigate, her kindness and knowledge made it feel like a friend was helping us out with that piece of the move. 11/10 service.
hannah mEverything and everyone was fine.
Vincent BAlaina was very kind and professional when picking up my rental. My only concern would be the entrance of driveway needs a little TLC... Other than that great customer service as well as location... Mahalo
Jessica FI would like to express my gratitude to the Uhaul Sales Representative and Service Agents for there sincere customer services and courtesy that I received during my Uhaul rental visit.
Ted CCustomer service was professional and awesome.
Barbara BIf you reserve equipment with your rental like hand trucks or furniture dollies it should be in the vehicle your renting. You shouldn't have to load your own equipment.
Alafia WLet me know where can I apply to work at this location!?
Tina ETotally satisfied with both the rental and friendly staff!
clarence oThe agent on site was very rude. When I arrived, she was sitting in one of the trucks talking on her cell phone. I went inside the portable building to see if anyone could help, but it was empty. Walked back to my truck, then the lady started walking to the building. She passed right by me and didn’t say a word. I then went back to the building where she went and she still didn’t talk to me. She was still on her cell phone talking to someone that might have been one of her friends. It was clearly not a business call. Finally she asked me what my name was. It was just not professional . Very rude. After I returned the truck later that day, she accused me of not returning a dolly, which I most certainly did. All in all, it was not a very good experience.
Zachary CSo sweet and professional
David NThe staff was courteous and I appreciated being reimbursed for the oil I had to purchase after the vehicle's low oil sensor came on. My experience overall was pretty good, and I'd rent from this place again. However, the location's entrance was difficult to find with no clear signage. Upon starting my vehicle, the radio was on full blast, which gave me the impression that the vehicle was not fully checked or prepared before pickup. Improved signage and better pre-rental inspections would make a big difference.
leona rThe process was smooth, no issues!
Normand CExcellent. More restroom available . Maybe a rubbish bin made available. Thank you 😊
Jacqueline BAll good
Mercides COverall I had a great experience. My only reason I gave a 4 instead of 5 stars is because my particular rental the battery seemed weak. When the turning the key the truck would pause then start. Otherwise very great experience, would rent from Uhaul again.
Gabryel PThe service was great. 5 Stars to the UHAUL staff
John PI was a little confused by the online ordering but went there the day before and the owner assisted me and actually got me the truck size I wanted and was there early the next day to insure I had everything since I had to enter a military base. I appricate the extra effort and her attention to make everything a smooth transaction especially since we were working in the window between the two Kona Low storms that were a nightmare on the island.
George MI was so pleased with the prompt service and friendly staff at that location. I was very happy with my clean rental van.
Darryl GYou doing just fine
Neal ACustomer service was amazing at pick and drop off
David CHard to reach the Actual Branch that I want to call!! It goes straight to a call center!! Frustrating!!! Don't put your local store phone# and Cell phone if you're NOT GOING TO ANSWER!! That's my only complaint about this location.. But it's by far the Best U haul on the Island!! They're just hard to reach!! Lol!!
Martin DI am glad to know that you're in a convenient location. Although coming out of that Kalaeloa area after 3:30 p.m. was ad timing with traffic. But nonetheless, it was perfect for me. Thanks for the service and having the vehicle available when I needed it. Aloha.
Marlene MThe agent (female) who was there when we came to pick up the moving boxes, etc. offered to jump start our Tacoma because it was dead when we started it to leave, she was so friendly, please thank her again for us! Service at this location is fast and the trucks are CLEAN!
Thomas EMost awesome Aloha welcoming environment for any U-Haul center i have ever been to since childhood. I’m 59 and i lve 28.5 miles away from this location. Since my last awesome Aloha experience at this location last month, I’ve decided that this location will be my only U-Haul location for any future trips. Everyone that i spoke with on phone “here” as well as in person: shares tge awesome Aloha 🤙🏝️🌈🌊 experience and this location employees truly deserve monetary rewards for being so remarkably awesome 😎. I’m a small business owner who needs more awesome people like this location experiences when I need to rent U-Haul equipment. This is “Da Spot” one of my businesses is my signature food prep & i will likely swing by for Free plates of some fresh organic vegetables meats fish etc as another way to show my extreme amazement of how aware each employee here is recognized how sincerely awesome 😎 it is too be in Aloha spirit type atmosphere here in our Hawaiian 🌺 Islands, especially with how many places around our earth 🌍 🌎 🌏 things are not always so awesome 😎. Mahalo Nui Loa. Feel free too follow up with me on anything else you might want to share or talk stories about… I appreciate these awesome employees. Nathaniel local living In Aloha spirit wherever possible
NATHANIEL CExcellent friendly staff !
Dale BShe was tha best ! Customer service with great personality! Super helpful!
Thomas EAlways kind and efficient
Charlotte NExcellent customer service from manager.
lisa kI love the workers over at the kapolei location. So laid back & chill. So nice & welcoming
NOREEN TSeems like this site was still undergoing construction planning. Signage to enter and exit could be made better. This site will be able to serve this growing community. U haul is a well known company.
James HAmazing customer service Aliana is the best she helped me set everything up thank you so much for the awesome service 🤙
Alissa QVery good customer service
Loke-Leilani RExcellent service
CURTIS GThe drive-in entrance had a pot hole and the exit scraped my convertible underneath because curb was too tall/not smooth. That could be improved!
Svetlana B