Customer Reviews for U-Haul Moving & Storage of Katy

Rating:

5.0

Thanks

Rating:

1.0

Very poor customer care

Rating:

5.0

I’ve been going to your location on I 10 for probably 1520 years and Mike is a great manager as to the company always grease me by my name when I come in there and fast service I always move the line to real quick and another employees does a great job as Rob I guess he fell and hurt himself, but he’s definitely an ass at your company as well and I will continue to use that location in referral on my friends do it

Rating:

5.0

This is this most smooth U-Haul I have ever been to. Great staff and I've never had an issue with the trucks.

Rating:

5.0

I went after hours

Rating:

1.0

Liars! Thieves! Incompetent!

Rating:

3.0

Gave employee my new address and discussed I had to get items from down by this location (Houston) to my new address in Austin. Was charged for returning to different location and have filed a dispute.

Rating:

1.0

I think the manager at this location is not trustworthy. I have logged a complaint and will be following up. I was charged for damage I did not make and never notified as such just charged my credit card. He has subsequently been unprofessional in handling my inquiry into the matter.

Rating:

5.0

I’m sorry to hear that Mike is going to be going to a new location. I’ve been going there for years and he’s a great guy and he’s a great asset at your company, but he did introduce me to Anton who is the new manager and he’s another great asset to your company very personable. Talked to him for about 10-15 minutes and I’ll continue to use your facilities from my towing and storage needs! Also Rob as always, pleasant and professional

Rating:

5.0

Both pick up and drop went very smoothly Trailer performed very wel,followed me everywhere I went

Rating:

5.0

I've done business with this location before, and will again.

Rating:

4.0

Drop off after hours was easy to maneuver.

Rating:

4.0

Reserved dollies were not available.

Rating:

5.0

Very nice and professional Stuff

Rating:

1.0

I charged for a dolly I never used I received the car with 7/8 of fuel and they contract said full, I returned it full and did not receive the refund

Rating:

5.0

Rob was fantastic! He made the process a breeze and helped with great tips for the trip ahead.

Rating:

4.0

Better (lower) pricing would be great! Also, providing a padlock for the trailers would be nice. We had to stop at a hardware store to buy one. Although there is a sign saying the trailer is not "waterproof", it would be nice if something was done to prevent water from leaking into the trailers. One of our pieces of wood furniture was damaged from water dripping into the trailer since there was a bit of rain during our moving trip.

Rating:

5.0

Easy pick up and easy drop off. Just the way I like it.

Rating:

5.0

The team was friendly, efficient and timely.

Rating:

5.0

Staff was very friendly. The service was excellent

Rating:

4.0

We have notice we were out. Clean unit. They charged another full month on my card on file. Waiting for the adjustment or credit. I was a customer for 7 years. That should deserve contidation

Rating:

5.0

Has everything I needed

Rating:

5.0

I was a very easy experience. I can't think of anything to improve it.

Rating:

5.0

The perimeter/running lights did not work for me. We did check the brake and turn signals those all worked fine. Other than that great rental!

Rating:

5.0

NA

Rating:

5.0

After hours but lots of room to backup and drop off trailer.

Rating:

3.0

People here are rude. They don’t make you feel welcomed. This goes for pick up AND drop off. If you hate your job, get another one. Geez.

Rating:

4.0

Marked the equipment as well maintained, in general. However, to note, I found out the tire pressures were low, after I left. I had to return to the store to get one tire replaced and the other topped off with air.

Rating:

5.0

We rented a 26' truck one way with auto transporter we had several date changes and needed to make several modifications to our rental EVERYONE we spoke with over the phone or came in contact with at on-site locations gave exceptional customer service and the equipment was top-notch. We had a flat tire and received roadside assistance within an hour. It was a very positive experience from start to finish. Highly recommend for streefree one way rental.

Rating:

5.0

Awesome service and very friendly 😀

Rating:

5.0

Just do what ya"ll did for me and my company, treaded us very well and respectful! Thank you.

Rating:

5.0

All good. Thank you!!

Rating:

4.0

Check in and out process was easy.

Rating:

3.0

Attitude from male personnel.

Rating:

4.0

Ecxelent

Rating:

5.0

Climate control below 85°

Rating:

3.0

Someone in your system attempted to close out my bill for the first day early and charge me a second days rent for returning the rental 24 hours later, on time.

Rating:

5.0

Thanks!

Rating:

4.0

Make sure the customer has everything that they rented before they leave the store!!!

Rating:

3.0

The auto transporter needed to be repaired. There were lights that did not work. The brake lights worked but all the other lights were missing and some did not work. This would have made my rental experience better if the trailer was maintained

Rating:

1.0

Jennifer very unpleasant and I felt extremely uncomfortable. I was told I have an E alert and when I called the 877 number I was told there was nothing holding me from renting, unauthorized charges and I was told my card would be declined and it wasn’t.

Rating:

4.0

Train the person returning the trailer to learn what to do

Rating:

5.0

Carmron was super an amazing. He explained everything I needed to know.

Rating:

4.0

Very nice folks

Rating:

4.0

The steering on the truck I rented was not the best. There was quite a bit of play. Safe for those who can drive and are used to older vehicles.

Rating:

5.0

Very informative as well as ready to get it done!!!

Rating:

4.0

They were okay, but they were short staffed. I’m very glad that they were able to help me with the truck I reserved.

Rating:

5.0

The young lady at the Katy location, made it convenient for my husband and I. We are in our mid seventies and don’t know exactly how things operate now. So, she made it easy for us. We had a van to help us move what little the movers left to our new home. She explained the policy requirements to us, drove the van up and told us we could leave our car there at their location till we completed our task. We returned it, placed keys in lock box. We received our receipt on our email. Wa lah🙌🏻💕 The easiest transition ever. I would recommend everyone to go to that location if you are looking for less hassle and confusion. Mr and Mrs Brown

Rating:

4.0

Check your equipment, right light was out. Got pulled over by the cop and got verbal warning

Rating:

5.0

Nothing everybody at the location are doing excellent job very professional A++++++¥¥¥ Jorge Deleon

Rating:

5.0

Friendly and knowledgeable staff. Very efficient. Mao went above and beyond to ensure everything with the trailer was good and hooked it up promptly. Thanks Mao.

Rating:

5.0

Great place and very nice people

Rating:

4.0

Skip the line worked….. mostly well. Until you needed the keys. Then I had to get in line? Overall, the staff were all very helpful. Thanks

Rating:

1.0

1. Unsafe Vehicle Condition – The first truck I was given had a massive hole in the tire, not just a puncture, but an actual hole the size of a fist. I had to go through the process of replacing the truck, which wasted my time. 2. Missing Equipment – Neither the first nor the replacement truck had the moving blankets I had reserved, which added more inconvenience. 3. Poor Customer Service – Despite arriving early, I was rushed through the process because another customer was already waiting for the truck. The staff did not allow me to properly complete the rental return process through the app, which felt unprofessional. 4. Unfair Fuel Charge – I returned the truck with almost the same fuel level as when I picked it up, yet I was unfairly charged $44 for fuel. Even though I disputed the charge, the money was still deducted. This was an extremely frustrating experience, and I expect U-Haul to take customer service more seriously. I demand a refund for the wrongful charges and better treatment for future customers.

Rating:

4.0

I rent trucks from U-Haul very often and for the first time I felt totally uncomfortable with the service when returning the equipment, first because the employee was extremely rude and said inappropriate words, I asked to speak to the manager and he was also not friendly and did not resolve the problem, I rented some blankets and when I returned them the employees wanted to charge me an absurd fee saying that I should fold the blankets and put them back in the packaging! I paid for the rental of the truck and the blankets and the dolly but even so they wanted me to fold and put them back in the packaging!

Rating:

5.0

Very nice and knowledgeable staff. They had what I needed which made the day so much easier.

Rating:

5.0

All is Excellent.......

Rating:

4.0

Regarding the suspension of this vehicle used was atrocious. Just in the sense that it was so tight I could not read the dashboard for speed or other needs, as sell as speak. As if I were shaken violently the whole time, a can of paint being mixed at the hardware store. Absolutely NOT a "smooth" ride. The jerking and bouncing was very uncomfortable especially in the area of the seatbelt across my waist.

Rating:

5.0

A little more training to the young employees is always beneficial to you and all your customers!!

Rating:

5.0

Staff went above and beyond with both truck and storage assistance. Thank you.

Rating:

5.0

This U Haul place is always clean. The office staff is very friendly and helpful. I would highly recommend it to anyone looking for a storage unit.

Rating:

5.0

I had my storage room for 15+ years and all of my dealings with the staff there were excellent. I’ve also rented many trucks and trailers from them as a business owner.

Rating:

2.0

Good service

Rating:

5.0

I moved into my storage after three very terrible losses in my life. The first being my grandmother, followed by my husband 11months later and my dad 4 years later. So, honestly, at the time of my move into the unit I was on autopilot. However, at this point in my life, having dealt with that and so much more. I'm in a much better place mentally and spiritually. Thank God for his grace. I thank everyone at U-Haul storage for always being there for me and my belongings stored at your facility. God bless each and every one of you and your families. Happy Holidays!

Rating:

4.0

I would rent another space here.

Rating:

5.0

I went through a hard time in my life as most of us do. The U-Haul family they were very so outrageously helpful!!! I have so much respect for this company. I strongly recommend them to others. Their fantastic! Thank you for always understanding 🙏 it went a lot to me. My life is much better 🤗 I have moved forward. My things were safe and no bugs in my boxes 🙂 Thanks again much ❤️

Rating:

5.0

Great service wouldn't go anywhere else for more next storage needs

Rating:

5.0

It was a nice gesture to leave a new lock in my unit. Thanks

Rating:

1.0

I was concise about what my needs were to the representative. Once the purchase was complete & I tried accessing the storage unit I purchased & the access card did not work & another customer had to let me in. I had a truck full of items with nowhere to store them. Once I was inside, I opened the storage unit & the was no lock & it was after hours. I was on the phone with customer service for an extended period of time to resolve the issues & was I formed there was nothing they could do. I was then informed to contact the general manager. I called him 4 times before he answered, only to inform me there was nothing he could do & I would have to wait until 7am the next morning. So I had to extended the uhaul until the next day, take off from work, cancel my storage with uhaul & find another storage facility. I would not recommend services from this location!

Rating:

5.0

Excellent storage

Rating:

5.0

I lost car key and had to have one remade and the staff was so nice they brought us ice cold water while waiting to get a key made to the car! Excellent customer service!

Rating:

5.0

N/A

Rating:

3.0

Employee were helpful but I had to go through corporate to get help with my storage instead of the manager who wanted to sell off my belongings.

Rating:

5.0

This worked out great for us while we were waiting for our house to be finished

Rating:

5.0

This is an excellent facility - it provides the service it advertises offering a clean, safe environment and convenience. The staff and the facility exceed expectations.

Rating:

4.0

When we arrived we commented to Lindsay that we’d been trying to reach this location by phone for a week and were always transferred to the general number. She told us she transferred phone calls to the general number because they were busy. Not something a customer wants to hear as that is not good customer service. Maybe one person can answer the calls! We were transferred to four different people by the general number and no one could help us.

Rating:

5.0

Very Friendly Staff only problem was access to the elevator when the storage facility is busy

Rating:

5.0

Friendly and helpful staff.

Rating:

2.0

Too many steps to enter the building during open hours as well as closed hours. No access to double doors after closed hours only small side door. Checking in and checking out is really inconvenient as well as being penalized for forgetting to check out and have denied access to your unit due to that.

Rating:

5.0

Mike and his staff do a good job of keeping the place clean and functional. There is always paper in the restroom and people are always visible helping customer get done what they need to do.

Rating:

5.0

The services was great and the associates were very friendly and helpful

Rating:

5.0

This storage company has been amazing. I went through a very difficult time. They were able to work with me. I stored my things you can definitely trust their Security system. The staff there is easy to communicate with and they're very understanding. Thank you guys so much for being amazing!!! I definitely recommend keeping your belongings here!!

Rating:

5.0

I highly recommend this facility the manager Mike is professional, courteous, and will go over and beyond including the staff . Thank you.

Rating:

5.0

I have been at this facility for years and was very happy every time with the condition, personnel and services. Highly recommend!!!

Rating:

5.0

Thanks for the professionalism

Rating:

3.0

My overall experience is okay. The ONLY staff I want to acknowledge is CHAD. It is the reason I chose the option that the staff is helpful & the reason I gave it 3 stars. Chad is an amazing hard worker & actually cares about the customers unlike others who work there including the manager. The management there is TERRIBLE!!!!!!! He seems very racist & he is the only reason I will NOT be returning to U-Haul or recommending them to anyone!!!! I hope this facility can do a better job in the future for the customers.

Rating:

5.0

Thank you Mike and all your staff for keeping your U-Haul center so nice and safe and secure and forgetting my pods moved to the correct location

Rating:

3.0

I don't understand that you pay all of this money every month Rich go up on you without notice and then you move out almost a month early but they've already taken their payment there is no refunds available prorating that month that's robbery. Will never use U-Haul again there are other options out there. And when you ask employees about a refund they almost laugh at you.

Rating:

5.0

Pricing for storage units are very high compared to competitors in the area.

Rating:

5.0

I could use it if need arises next time

Rating:

5.0

Great job! I think a demo on how to use the card key could be helpful as that was a little confusing.

Rating:

5.0

Thank you for 8 years of great service. Through all the weather events that occurred during that time, the facility remained operational and weather tight. Our items were as clean and in excellent condition after those 8 years as when we first stored them. Operating hours provided easy access to our unit. Staff were always friendly and very helpful.

Rating:

2.0

Wait time for a carts is 30 minutes +. Some customers taking 3+ carts at once. No clear rules outlined by corporate in store.

Rating:

5.0

The staff is very professional and helpful every visit. The facility is very clean, organized, and secure. Thanks for making me feel welcome.

Rating:

5.0

I would recommend the storage to anybody that needs one

Rating:

4.0

Only complaint is that the door would get stuck and the latch was damaged from them cutting off a lock before I moved in. I reported it when I moved in, again half way through my rental and again when I moved out.

Rating:

5.0

The storage was just what I needed

Rating:

1.0

My belonging was stollen and I'm very upset about it.

Rating:

5.0

I used this U-Haul facility for years. Never any problems, the facility was well maintained. I just don't need storage anymore. I highly recommend this facility to anyone who does!

Rating:

5.0

The person who helped us check truck in and get storage was super nice and friendly. He explained everything to us perfectly I always recommend Uhaul for moving trucks, supplies, and storage

Rating:

5.0

NA

Rating:

4.0

It cost more than other locations which is so the customers are paying all the taxes

Rating:

4.0

Unfortunately, my unit looked like the previous lock had been cut off and damage was done to the slide. I was told my lock would be inside but it wasn't. Also, the door didn't close properly. When I reported it they gave me a lock but I don't know that they actually made a record of the problems.

Rating:

5.0

The Associates at this location are absolutely amazing! When I tell you these guys have an excellent group of men and women working here I mean it. I had to deal with about 4-5 different people and they were all so so so nice and professional and helped me and my partner out so much. They are so kind it’s almost scary lol. No but they are a perfect group of people and will definitely be doing more business with them. Thanks You Guys y’all made my move from Louisiana to Texas very smooth and easy.

Rating:

5.0

They were very nice and helpful.

Rating:

5.0

The young men showed excellent customer service in the store and they were very well mannered and respectful.

Rating:

1.0

I’ve used this facility for various storage and shipping needs for years and I’ve simply just agreed to not give them anymore of my time, money, nor energy but I’ve been sent two messages requesting a review of my experience and now a text message so here’s MY REVIEW: My storage unit experience comes after making multiple attempts to reach and discuss matters with the general manager Mike in order to keep my storage unit and personal items in my possession while going through extreme hardship inclusive of but not limited to death in my family, homelessness, and COVID … many other encounters I’ve have at the facility with staff have been pleasant and my issues at the facility prior to were always addressed with friendly, helpful, and accommodating staff; until my encounter with the facility manager, Anthony who was rude, unprofessional, and downright ugly. I explained I wanted to bring my account current as it was past due, I had the funds but I needed gas to door dash and try to get me a room versus sleeping in my car that night. He expressed that he didn’t want to waive any late fees and it was his discretion to do so. While I understand this is a business, the lack of care and human compassion for a fellow human and customer who had consistently used their equipment and services but paid any late fees consistent when I have been late was beyond me. I didn’t want to sleep on the street so I kept my payment and requested to speak with his supervisor which never happened, I paid on the unit with late fees later but then it continued to get behind when eventually my car was inoperative and my means to secure income unavailable . Ultimately leading to my unit accumulating $1400 balance to which I had 1,000 to pay towards when it finally reached auction status. The general manager, Mike Capps still hadn’t returned any calls nor answered my emails until the day my unit was scheduled to go to auction. The facility manager, Anthony read a monthly general email that I received and replied to in which I addressed to the general manager and expressed my distaste and experience with the facility manager and complained about not receiving a call from the general manager in the multiple attempts to keep and pay on my storage unit account to no avail up until this point I had merely requested a call regarding my unit. To my shock and dismay, the facility manager, Anthony placed a call to me and inform me he read my complaint about him and was I going to pay my unit or just complain. I didn’t see any point on being called and harassed at this point so I sent another email and received a request to call Mike’s mobile, I questioned if this was Mike the general manger I had been emailing and I wasn’t sure if the person really was Mike since I hadn’t ever received a reply nor spoken to him all this time and on the cusp of Anthony making me aware he reads the emails. He responded, abruptly yes this is me, I gave you my cell phone so now tell me what’s the issue? I responded with excuse me, clearly this goes across the board (referring to the rudeness and unprofessionalism). To which, he rephrases, how can I help you? I informed him of the incidents and he attempted to state that Anthony referencing waiving fees was at his discretion was not true and defended the behavior and handling of me with the comment that this is a business, rather than argue with two people who were being purposefully obtuse and rude; I simply asked for Mike’s supervisor’s name and contact information. It was a moot point and in the end it can be a coaching moment or just another undocumented unseen infraction against Katy Fry Rd’s Uhaul customers. I won’t ever give them my business again and I will never send another person to this facility as a result of Mike and Anthony’s behavior and unprofessionalism.

Rating:

1.0

I was told I’d get an access code rather than I needed to pick up an access card before 8pm to enter my storage unit. Spoke to very rude and unprofessional gm Mike ( I can’t believe this is UHauls rep for a GM). Supervisor Sabrina was VERY helpful and customer service oriented in the process. I missed my event out of town because I couldn’t drop drop my belongings in the storage unit as a result. Things happen, however, rudeness from management should be zero tolerance policy. He was so rude and nonchalant that my fiancé grabbed the phone. This can’t be an isolated issue with his behavior and the company will lose profit by accepting and tolerating his behavior.

Rating:

5.0

No comments

Rating:

5.0

Great customer service from each staff! However, I have to give a special kudos to Lindsay, who assisted me practically every time I visited their store! Lindsay was always very pleasant, professional, and helpful!! If I ever need a storage unit again, this is the location I would use! They made everything so convenient! Keep up the good work and thank you for a great experience!!

Rating:

2.0

Unfortunately health issues came up I emailed the GM multiple times and no response regardless of the answer.

Rating:

4.0

Thanx for the convenience. One thing...add the specific phone number to the online account info.

Rating:

5.0

Ashley was really friendly and helpful during my onboarding process for my rental unit. She was so willing to show me how to use the swipe and key for accessing the facility and my unit.

Rating:

5.0

They were great and fast, the only thing is they gave me a bad unit with the big center block in the middle. Other than that great and helpful,

Rating:

2.0

I was promised a free month of storage as advertised with the truck rental and I completed everything online. My card was doubled charged by the staff at the facility when I arrived after completing everything online.

Rating:

5.0

The staff where extremely helpful and friendly

Rating:

3.0

Our first assigned storage unit had a large cement beam, running floor to ceiling, taking up needed space (there should be a note to the customer when assigning these units ensuring the customer is ok with the loss of space). The second unit we were assigned had a spill that needed to be cleaned up before we moved our stuff in. This was disappointing considering the unit was supposedly inspected. The cleaning lady also had a bit of an attitude when we requested the spill be cleaned which furthered our frustration. Other than that, the facility overall and customer service was great.

Rating:

5.0

Daniel was very patient and understanding. He allowed my bank to fix the problem with my card so I could pay for what I needed.

Rating:

4.0

Had some serious issues getting my truck unloaded and returned..

Rating:

4.0

The Gentlemens at office need to be alittle more friendtly & Gentlemans

Rating:

1.0

Reason why I’m giving you a poor rating is because parking sucks, it is very hard to get into the unloading spot on a busy day because there is too much equipment taking up room in order to park, and the access hours are the same as the office hours which are inconvenient.

Rating:

5.0

Very easy

Rating:

4.0

The problem is the staff can't locate my records. I had a one way move from New Jersey to Houston. U-Haul offered one month free storage (month of June). I thought I'd need more space, so I also rented one. I didn't use either (as it turns out). So, yesterday I tried to cancel both for July. Whoever I talked to couldn't locate my records. So, now I don't know what's going on. IF YOU CAN FIND MY RECORDS, please cancel the 2 storage units for July. I'm not sure what more I can do.

Rating:

1.0

Doors wouldn't unlock after 7 pm. I wanted to check to see if the movers put my red dolly in the storage. The card was accepted but none of the doors would open for myself or another person.

Rating:

3.0

I particularly selected this facility because of its location, and it had a first-floor unit available. So, I jumped at the opportunity and reserved it. Unfortunately, when I arrived that was not the case. The first-floor unit I reserved was no longer available even though that is the one I reserved. I made the selection on 6/10 and selected the earliest move in date 6/23. Almost 2 weeks later. Because I already waited almost 2 weeks, I was not able to wait until a unit on the first floor was available again. While speaking with one of your employees I asked how to get a first-floor unit and he told me I can either call back occasionally, or go through the reservation system again, well that didn’t work the first time around why would I do that again so I will be calling to get the unit I originally reserved the first time. Then having to take time and finding people to help move the items again. Being in the customer service industry I know not to promise something that I can not deliver.

Rating:

4.0

Thank you!

Rating:

5.0

The people make the place Good job guys

Rating:

5.0

Uhaul staff was very informative and personable. Their prices are the most reasonable !

Rating:

2.0

The uhaul store associate at 1633 W Grand Parkway N, Katy forced me to tip him $40 to help me secure a 10 x 15 storage unit. This is bad management.

Rating:

3.0

The breaks on the truck was a huge safety concern for us driving from Florida to Texas. Just glad the load wasn’t heavier, there were a lot of times the truck just didn’t stop when the brakes were applied. It needs some serious maintenance! Please fix the truck!

Rating:

5.0

Thanks

Rating:

5.0

I dealt with three locations at all three personnel was amazing friendly helpful and funny

Rating:

5.0

Friendly, professional and courteous.

Rating:

2.0

Was Not friendly at all take my money didn't give me a receipt.!. When I ask for receipt told me go down to the other end and get it get it instead of bringing it to me where I paid my money and had a nasty attitude!!! It was a unpleasant experience.

Rating:

5.0

Very convenient and useful at a time in life when people are in a transient state of being. I loved that it was a “one stop shop”. I was impressed with getting the first month of storage free. It was a nice bonus to receive the lock free.

Rating:

5.0

The staff provided great customer service. The hours of location were excellent for me and having 24 hour access to my storage unit.

Rating:

1.0

For five years my biggest complaint was employees constantly taking up parking spaces at the loading dock. Unfortunately we had to find out that the Security is a joke as my storage was broken in to and thousands of dollars of work equipment was stolen. U-Haul corporate and this location not willing to help us at all. What good is monitoring every storage unit and having cameras if you're not willing to help the people who get ripped off? Based on the way our stuff was stolen it would appear to be an inside job.

Rating:

5.0

I’ve used U-Haul at I-10 and Dry Rd for years and the staff has always been friendly and helpful. Their store is well-maintained and super busy which is a great thing; means people like coming there. This location has everything one needs.

Rating:

4.0

Great place for short time or long time storage. The staff was amazing and great customer services.

Rating:

5.0

Always a pleasure sending business to Michael Capps. He has helped me numerous time and goes above and beyond for his clients. High Five to Capps!

Rating:

3.0

Too expensive

Rating:

5.0

Lesley was great and very professional. She helped me get through a hard situation withy storage fees. Thanks Uhaul......

Rating:

1.0

I will never step foot back onto there property. Roaches, rude, keep hitting my debit card nightmare

Rating:

5.0

I’ve been knowing Mike Capps since I moved to the USA and I’d drive well into extra miles to deal with him. He supersedes quality service!

Rating:

5.0

Easy move in Easy move out Lots of carts available for easy loading and unloading. I really liked the climate controlled temperature inside the building.

Rating:

5.0

Very good

Rating:

1.0

No gas on the truck I almost ran out of gas. They gave me $12 discount saying that I needed to bring it back with a quarter of a tank know it takes at least $45 to get that truck to a quarter of a tank. Then say they wouldn’t charge me for an extra day because I had one of my movers get sick on me and couldn’t unload the truck until the next day so was 2 hrs late getting the truck back. But then say they have to charge me. The female worker I spoke to was beyond rude. Never again will I use U-Hal. Mind you in the last 2 months I rented 3 U-Hal trucks.

Rating:

4.0

Overall I had a pleasant experience with UHAUL. Unfortunately, I noticed that employees tend to park at the loading area, making it very difficult to pull your car or trailer up to unload/load. I would visit my unit several times a year, and always saw the same two cars parked there. One evening I noticed it was two employees getting into the cars.

Rating:

2.0

The staff and office were very accommodating and helpful. I only had the storage for 3 weeks, but even so, there were roaches in and on my belongings when I went to retrieve my items from the storage. I wouldn't feel comfortable leaving my things there again.

Rating:

4.0

Restroom was a mess each time I visited 2 storage units were not usable when first assigned requiring a return to the office for a replacement. Staff solved the problem and there were no further issues.

Rating:

5.0

The staff was Very friendly each person I worked with was helpful and had great conversation especially when the System blinked briefly and came back up, it was truly a Pleasure working with the at the Staff at Katy freeway location Great Attitudes and Friendly Smiles 😄☺️. Thanks 😘

Rating:

5.0

The staff needs to be a bit more aware of parking heir personal cars in the shade of the loading dock. I was there for 5 hours, and most of the time on the short side of the dock there was an unused u-haul truck and two employee vehicles, leaving only one available for your customers. Sometime during my last hour at the facility all 3 were moved.

Rating:

5.0

I just relocated from Louisiana and needed a storage. unit on the spot. The online process was easy and very convenient. The facility is clean and easy to access. Day 1 has been great. Hopefully, all will continue to be well.

Rating:

5.0

Good location, staff and service. I would use them again in the future.

Rating:

1.0

I’ve rented trucks for uhaul for years and just recently decided to rent a storage unit as well. I have had my unit for around 2 months and was offered my first month free since I also rented a truck. Now, 2 months later, the one month free was never honored and I was charged over $100 each month. The most concerning problem is that I was 1 day late on my second month payment and I went to my storage unit over a week later and they had locked me out of my unit for a missed payment although I paid it a day after it was due and because they closed early, there was no one to unlock it. I asked why I was locked out and they told me they did not know why there was still a lock on my unit because “they update their system daily” and should have taken the lock off a week ago when I paid. This was a huge inconvenience and due to the poor management and awful customer service skills of all of the employees, except for one young man who I did not get the name of, (and Mike the manager is AWFUL) I will absolutely never use uhaul for any reason ever again. It may just be this location but I’m not willing to risk it again with any location.

Rating:

4.0

Staff was very helpful and friendly. U Haul was opened and assisted me in my truck and storage needs. Thanks for being there.

Rating:

5.0

The employee Emanuel at this location was very helpful he goes out his way to definitely make sure customers are satisfied.

Rating:

5.0

Although I canceled the Storage at the same time but I am very satisfied with the behavior of the employees Thanks Katy Texas uhaul.

Rating:

3.0

I didn't move in. I was not aware of the overnight rental fee. I turned the truck in early and was charged $20 .I'm not saying the worker didn't inform me. I had twisted my ankle and injured my knee and was in a lot of pain.I have rented with uhaul since 95 and never have I been charged for turning the truck in overnight. Ii

Rating:

5.0

They were very lenient and kept having to keep it. For about 4 days longer than supposed to be

Rating:

5.0

Thank you guys so much! You guys really made my transition so much easier being there.

Rating:

1.0

The service agent was rude and unprofessional then gave us a storage unit that was smaller than what we had last year.I say this every time NO I will never recommend anyone to you all ever PERIOD. There were beds and stuff at the doors and elevator

Rating:

5.0

Emmanuel was very helpful, kind and very detailed with information and answering questions. He assisted us to the unit and offered us water. He is a awesome employee

Rating:

4.0

U-Haul truck had very low fuel when picked up. was offered a credit for fuel although seemed inconvenient if i was planning on going right away. The brakes were very squealy and not sure what kind of issues but noted on check in this issue.

Rating:

1.0

They destroyed all my furniture, worst service ever. I won’t recommend to anyone. I regret hiring this company, save your money.

Rating:

5.0

Staff is super friendly and hospitable.

Rating:

5.0

Emmanuel did a great job making this first time process easy and he was very helpful!!! I wouldn’t have asked for a better person to help.

Rating:

5.0

I was very pleased you guys called me to let me know I hadn't put my lock back on correctly after a visit. Otherwise it would have been left wide open.

Rating:

1.0

My account was left open after I left in dec 5 and now I owe over 300 dollars for nothing I have been attacked with email for me to contact you i did and manager was going to close it which he never did

Rating:

5.0

Great

Rating:

5.0

Thanks Rob and Ronda!!! For six years, you were there for me. Words can’t describe how grateful I am. There were times when I wasn’t sure I was going to be able to make my payments and you guys looked out for me. Take care, thank you so much!!!

Rating:

5.0