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Mary D.Customer Reviews for U-Haul Moving & Storage of Kenosha
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
What the company decides to do next, would be major. UHaul knows how to treat their customers. And has great trucks to rent for day or two. I'll definitely keep using this service
Emanuel R.Guys in customer service are always easy to work with and quick check-in and check out
Gregory R.Was quoted and charged two different prices. The floor sounded like I was going to drop out as I walked across it.
Brian C.Always Reliable and helpful. Staff are all super nice!
REBECCA M. | First ImpressionsFresh and clean Best customer service
mbemba C.I have been dealing with this location for a number of years now and everything is always ready and check in and out are always very easy
Douglas T.Only issue I had was the online drop-off system wasn't allowing me to complete the drop, but I didn't get charged the manual fee, so, I was fine with that. Also, CRUISE CONTROL! Nowadays you'd almost pay extra to NOT have it!
Tim O.If need will do business again Thanks
Carolyn T.Rented the truck with ease and wonderful customer service!
Courtney O.Tune Ups on them trucks!
Felicia P.Made an appointment so we could work with a person. No one showed for an hour.
Hitam P.Customer service always on point
Debbie M.Explain the access card in more detail please. Thank you
Tom S.Wonderful customer service
Tania I.great experince and will use it again
Rod H.Once again a great experience
George S.My T V Was Damaged
Diana C.Everything was great I would definitely rent again
shavon r. | Overall ExperienceThese guys are excellent, they are very helpful and hardworking. I have recommended this UHAul to many people already. Great job you can tell when there is good management.
George S.Good service
susan P.Would never recommend this place. They really were not friendly or did not want to help. Both people there seemed like it was a burden on them if they did help. Very poor service. They should not be a dealer if they do not want to help out customer's.
Janet B.I think everything was good. No complaints . I love your location. , it's one stop shopping for everything if you have to move something . Great job ! And thank you for the good service !
Aaron G.Fast, easy and hassle free experience. I enjoyed it. Was skeptical at first since it was my first time but the people there are very helpful.
Jose Antonio C.Please make sure that the cab floor isn't so slippery. Other than that, everything else was excellent! Thank you!
Tom S. | First ImpressionsPlease make sure the floorboards of the trucks aren't slippery. The cab floor of the truck that I used was so slick that I slipped just attempting to move over to adjust the passenger side mirrors.
Tom S.No. You pretty much have it working like clockwork.
Dana W.Everything at this place is always smooth. Today was extra pleasant.
Austin P.Probably the best location I have rented from over several years
RON S.Leroy is super nice and very helpful.
charles C.La persona que me atendió y recibió al dejar la unidad tuvo una excelente atención conmigo. Lo felicito.
Luis Rolando U.Love this location, use them for every Uhaul need always :)
Jennifer P.Very helpful staff
Brian J.The company has grown, but in the process, lost its good customer service. I picked up a truck.. I had to go find the truck myself, then drive up and load the equipment I rented as well. Three men sat behind the counter while, my tiny stature female self, tried to lift an appliance dolly up into the truck. Before, they would drive the truck up to you, fully loaded with what you were renting. I made a face when I was told I had to do it all and the guys response was, what? This is how it's done. Next time. I'll make multiple trips w my personal vehicle instead. Don't see the point of growing a company just to lose the customer service part. Disappointed
Sara M.The staff is amazing. They go out of their way to ensure you have what you need.
SHAWN K.Staff was super helpful and quick hooking up my trailer rental in negative temperatures. Couldn't be more appreciative of how quick and easy they made it for me during a really busy time (moving my whole house)
Jacob P.The pros of Uhaul: all of the storage units are indoors, the convenience of being able to pull my vehicle into one of the many bays for loading/unloading, access card to enter after hours, secure and safe. No cons, everything was great!
kathryn L. | Overall ExperienceThe staff weee awesome to work with.
JOE G.It snowed very bad this morning and the truck window wipes was no good and made it very hard to see
James B.Very happy with the service and staff
Mark M. | Online Move InJust the trucks can be a bit more clean
Gurkan T.The team at this location are excellent. Very helpful when picking up as well as when dropping off. All while being conscience of your time. Equipment is in good working order as well.
Jeffrey C.Inside of the windshield was filthy. Cleaning it would make it better for the next customer.
Douglas B J.I’m very happy as a returning customer, always very clean and excellent customer service!!!!
Bernabe P. | Overall ExperienceVery friendly and helpful staff
Keith T.Great service and friendly staff. Clean vehicle with backup cam.
Ariel C.Best storage experience I’ve ever had. I even feel great about leaving my stuff there very well secured.
Kayla D. | Online Move InEasy easy great price good fast service
Ronald A.The staff was phenomenal. I had questions in reference to the logistics to get into my storage area. Ryan walked me through the whole process. Now I understand. Can’t say enough about the whole staff friendly, they know their business, and it shows, Best regards
RUSSELL L. | First ImpressionsYour computer system does not recognize the car that I was transporting nor the truck that I was towing the trailer with. I transported a 1954 Austin Healey and towed with a 2011 F-450. This makes it impossible to use your app and difficult for your associates to process my reservation. Please expand your system. Thanks,
Michael S.Leo was outstanding and kind and thoughtful through this process. His knowledge is outstanding balance and customer service impeccable. This guy runs your facility with such standards. Thank you Uhaul and this guy needs to be recognized
Monique L.The thing is I rented an enclosed trailer as I'm was moving antique furniture good everything load and the rain began which was fine my stuff is in an enclosed. So I drive two hour home open trailer to fine antique stuff that is wrapped in moving blankets to be wet , floor is wet trailer had a leek. Bring back and all the guy is thanks for letting us know this is BS, and should not have been the case now I have to wait and see if there is any water damage to my antique furniture.
Timothy P.Excellent service and a clean.
tony T.everything was great
Kenny G.I rented a small trailer to pull behind my vehicle. They came outside and hooked it up to the vehicle for me.
Josiah L.N/A
Rodney K.I had an awesome experience with this U-Haul facility. Sophia was very helpful and professional . Also the young gentleman that was at the check out counter when I came in on Sunday 12/10 was very helpful and professional.
Rachelle L. | Overall ExperienceI’m telling everyone
beverly w. | First ImpressionsBest UHaul location I have ever dealt with. Very organized, friendly and easy to use.
LISA J.I've rented from this location several times. They're the best! All the staff are helpful and friendly, the entire rental process is smooth and so easy! Thanks a lot!
William S.The guys working were very nice. Super clean facility.
Charles M. | First ImpressionsGreat customer services and facility clean great job guys
Jimmy B.When I first rented the unit back in 2021, the guys in the office were all extremely helpful. The stuff in my unit sat for the last 2 years and when I came to grab things and empty it out, everything was exactly how I left it. Never had any issues with payments. Will definitely come back if I ever need another storage unit!
Cassandra H. | Overall ExperienceVery professional service. Both the pick up and the drop off folks were great!!
Stephen F.Great Service. Great to talk to people that smile and say thank you for your business. Keep it up Kenosha.
Terry E.I didn't get text but gas was listed 1/4 but I drove three miles and "50 miles left warning" appeared. Bought five gallons gas and brought back with tad under 1/4, but later saw I was charged a "refuel" fee. I should have been advised before I left. Other than that, everyone was friendly and I will use location again in future.
Peter B.Thanks
cornell s. | Overall ExperienceI paid for 24 hours access in a smaller unit and after filling the Uhaul truck I saw that I needed a bigger unit so I changed too a bigger unit in the middle of my moving dropping off a load I couldn’t access and my truck was locked inside Uhaul My truck was stuck inside the bay after hours and I couldn’t complete my move I came in the Uhaul office and paid again When it should have transferred over to the bigger unit when I changed it
Kimberly M. | First ImpressionsVery easy process and the guy at the counter was helpful.
Scott B. | Online Move InVery clean and safe.
Elan N. | Overall ExperienceTop of storage unit needs to be enclosed. Staff especially ryan Lemke were very helpful
charles d. | Overall ExperienceVery rude and didn’t want to cancel my service had nothing in storage since 7-12
Ronna G. | Overall ExperienceThe staff was super supportive re my rental needs. Ive been going back to this uhaul location again and again. Customer service and the "hustle" to get everyone in and out as quick as possible is beyond outstanding.
Rodney D. | Overall ExperienceI wish all U-Haul could be like the staff in Kenosha
KAREN C. | Overall ExperienceThe facility is clean and well organized. The staff were very friendly.
Marie s. | First ImpressionsThe staff was kind, compassionate and efficient.
Deena M. | Overall ExperienceExcellent and easy to access facility. Very convenient for my needs. The only downside that I had was that my unit's alarm would not deactivate even after doing so on the pin pad outside, so the alarm would activate every time I accessed my unit. Other than that, I would recommend this uhaul location to anyone!
Donny R. | Overall ExperienceThe guys at this particular, UHaul are fantastic management must be great because every one of the workers is on point helpful friendly always got a good attitude and they go out of their way to make it a good good situation for me weather in renting a truck or storage facility congratulations
George S. | Overall ExperienceGuys were Super Nice and Fun... Thoroughly answered all questions. Good stuff!! 👏🙂
LYNN L. | First ImpressionsWas a long time renter at Barth storage..This is so convenient and nice..I may need 2 units...
Stephanie V. | Online Move InJessica and Leo were very helpful and pleasant to work with.
Autumn P. | First ImpressionsYes everyone there was very well Very well liked and I enjoyed my stay it was very clean excellent.
NATALIE G. | Overall ExperienceEverything exceeded my expectations.
Ronald N. | Overall ExperienceGreat place..
pat a. | Overall ExperienceEveryone has been very accommodating in helping me out and I am very grateful. Thank you.
NATALIE G. | First ImpressionsGreat...
sheretta m. | First ImpressionsMy only complaint is that nobody ever answers the phone. No matter how many times you call
JEANETTA S. | Overall ExperienceGreat service!!
collins e. | First ImpressionsThe guy that helped me was awesome, friendly, and respectful , give the man a raise and employee of the month. Thank you
charles d. | First ImpressionsThe desk guy ROCKS. The woman who cleans the place ROCKS. The women's room is immaculate. The lights come on when they should, and logging in and out is super easy. The trolleys work perfectly. As we mentioned when we closed our rental, this was absolutely the cleanest, best-kept, easiest and most user-friendly storage facility we've ever rented (and we've rented quite a few). Keep up the terrific work!
Lisa H. | Overall ExperienceVery well run facility
Lorraine G. | Overall ExperienceVery good experience and facility.
DuWayne G. | Overall ExperienceIt was a nice and clean environment , and it filled our needs at that time.
Diana R. | Overall ExperienceGreat customer service great attitude, very clean
Chanette N. | Overall ExperienceThe staff was professional, help me to my vehicle with boxes. The storage area was exceptional clean and well lit. I purchased the box bundle and pricing was affordable and included enough of everything. The only concern I have is that the checkout area is behind the box area. The check area should be centrally located. Keep up the great service!
Lorroli H. | Overall ExperienceVery clean and carts available I would recommend it to anyone
Ernest P. | First ImpressionsFloors inside storage area need to be cleaned as what looks like blood is on them plus overall dirty. Hard to reach my U Haul center by phone. After 2 years of storage of 10 x 10 unit nothing was said..no appreciation of having rented from them especially since payment was made automatically every month.
lynn s. | Overall ExperienceI reserved a unit online. When I got there the unit had a giant pillar in the middle and I literally could not fit any of my boxes in. The man at the desk said the website was supposed to tell me that unit had the pillar and was supposed to give a discount. I was charged full price and had no idea about the pillar. Regardless, I would not booked the unit even at a discount if I had known it had the pillar. This is disappointing because we packed 2 cars with boxes, dragged them in, and learned the unit could not fit any of them. Giant waste of my time. I would have appreciated being transferred to another unit but instead I had to drag everything back home. Overall, this experience was very disappointing.
Benjamin D. | Overall ExperienceThey were wonderful to me in my situation, thank you!
Robin E. | First ImpressionsThe gentleman that helped me his name was I believe Eric he was extremely helpful. I feel confident about my item in the storage too!
Patricia C. | First ImpressionsThe general manager did an amazing job explaining to me about how things operate. I don’t think he missed a step but unfortunately I’m a little slow lol but I like that it’s so secure and the precautionary measures that he takes with three phone numbers, even though I prefer him not to call them except for my number lol, but this guy’s got it going on he should have his own company not just be the general manager U-Haul. You should look into this man he should be in corporate. He probably doesn’t want the headache of that though because he seems to really enjoy doing what he does, but you guys got a star among us , he is truly somebody and something special. Sincerely, with much gratitude having the opportunity to be part of customer in this facility again, thank you all sincerely Vicky.
Vicki G. | First ImpressionsEveryone was friendly and helpful.
Nancy R. | Overall Experience5 star's everything was perfect I don't have a complaint at all clean nice and neat friendly staff and very helpful and I would recommend to all of my friends and family great place outstanding overall
christopher b. | Overall ExperienceEverything was great. Staff was great as well
Amoiya H. | Online Move InNice storage facility
John P. | First ImpressionsBesides trying to get intouch with someone to update payment method everything else was great
RICHARD T. | Overall ExperienceThe staff was great All very pleasant and helpful
Faith B. | Overall ExperienceStaff were all really nice.
Marieta H. | Overall ExperienceAwesome staff from the owner Ryan ... to the newest employees. The facility is 2nd to none. I highly recommend this UHAUL to anyone ...and their prices are unbeatable. I never leave such good reviews but this uhaul deserves it.
Timothy N. | Overall ExperienceVery detailed information
Keneth H. | First ImpressionsThe storage unit very clean I didn't have to worry about bugs and rodent some storage unit have but u haul don't have that problem very clean, I like that yes I would tell family, friends
CRYSTAL M. | Overall Experiencei THANK YOU FOR ALL YOUR HELP A REALLY NICE PLACE IT WAS CLEAN AND WELL LIT. EVERYONE WAS VERY HELPFUL!!
Linda S. | Overall ExperienceStaff friendly and the office and storage very clean and it’s winter!! Thanks guys
Nancy H. | First ImpressionsThis is an outstanding facility to do business with. Everything from the staff to the cleanliness of the facility was A++. Even the restrooms were in excellent condition at all times, really. This place was very accommodating to all my needs, if I had a problem or needed help with something they took care of it immediately. I am a very satisfied customer. This is an 100% honest experience. TK
TOM K. | Overall ExperienceLove your shipping supplies, free stuff spot to recycle items and super clean bathrooms. Only down side was the unit was too far from door. I have a bad spine and it made me dred the long walk.
mary g. | Overall ExperienceThe facility is very nice and the repurposed building gives me hope for dark stores across the country.
Jim N. | Overall ExperienceAfter hour person I had to call because I lost my key card was rude
rachel T. | Overall ExperienceThe guys there were very nice and helpful
Delores W. | First ImpressionsCustomer service has always been Amazing at this location as well as Corporate Customer Service !! Making it a Great Team !! Thank you so very much!! Sincerely , James Marchetti !!
James m. | First ImpressionsClean and easy to access.
Ricardo V. | First ImpressionsThank you for keeping my property safe I do trust you. Thanks
BAMLIST D. | Overall ExperienceExcellent facility and friendly, helpful employees.
chris d. | Overall ExperienceThanks guys!
Dina M. | First ImpressionsI've had nothing less than a five-star experience at this location, the friendly staff, the cleanliness of the facility, seems to be a well-oiled machine. Every staff member there seems to go out of their way to be helpful. I feel very confident in placing my belongings at this facility.
TOM K. | First ImpressionsStaff at this facility exceeds anywhere else I’ve been
Mike S. | Overall ExperienceVery nice and place, well maintained and very clean.
ANTONIO G. | Overall ExperienceI moved my belongings into the storage June 2021. When I arrived the 800 number that I spoke to In texas assigned me a small storage telling me It was big enough to fit my 3 bdrm belongings in it. The workers at the kenosha Wi location were quick to resolve my problem. They were friendly n took care of me. Thank you!
CANDICE C. | Overall ExperienceVery convenient and easy access to get to nice and clean.
CRYSTAL M. | First ImpressionsRyan and his staff are just great! They treat everyone with respect and have great service…
gary r. | Overall ExperienceGood people
CHARLES C. | Overall ExperienceN/a
Deandrea D. | First ImpressionsLeroy and the staff at the Kenosha Uhaul are amazing. They have been so helpful. Their customer service is top tier. They are friendly and kind. If their is an award for the best Uhaul, they should receive it.
Frank M. | First ImpressionsI really like the staff lady I want to say Marie is her name she was friendly and she really help me out I enjoyed her she definitely needs a recommendation or a raise..
Jewel W. | First ImpressionsFrom day 1 The owner and Staff were excellent, informative. friendly and so very helpful . I was very concern over finding a place to store some of my moms furniture after she passed, the professional and kind staff made it easy Thank you all once again
Nannette M. | Overall ExperienceWhen it came to closing out the storage facility didn't make sense to keep cards that I would no longer have a need for or have access too at all. I would think something like this would be a companies saver to have customer return the access cards giving the customer satisfaction that they weren't going to be charged again along with the fact the card could be reused again for another customer. Just some food for thought I guess.
angela p. | Overall Experience10 STARS all the way from arrival to departure. The UHAUL personnel at this facility are 2nd to none. Outstanding professionalism, courtesy and all around know what they are doing. I will highly recommend UHAUL to anybody on the move. Thank you, Leonard Beams
Leonard B. | Overall ExperienceRyan is VERY nice & Helpful Excellent Customer Service
Mariah M. | First ImpressionsStaff was very helpful and unit was easy to get to.
Rebecca M. | Overall ExperienceHad a reservation for a smaller unit but was given up a day b4 I was to move my stuff in. Not happy about paying more for a larger unit I don't need. Other then that great service
thomas n. | First ImpressionsThe staff here is amazing,great experience with them!!!!!
Peggy A. | Overall ExperienceEmployees were helpful.
Melanie B. | Overall ExperienceVery kind service and very reasonable and great promotional offer
PAUL E. | First ImpressionsWonderful service
Tomikia R. | Overall ExperienceWonder workers very nice to the customers
Rose B. | Overall ExperienceConvenient, secure & easy access. Thank you
Kristopher C. | First ImpressionsThe service was excellent and I greatly appreciate you guys
MYRON N. | Overall ExperienceFriendly courteous .
Carrie S. | Online Move InThank you for all of your help. I can not explain how much help your boss was to me in my current position. God bless you.
CHRISTINA B. | Overall ExperienceAccommodating
JEANETTA S. | First ImpressionsStaff is and has always been friendly, helpful and knowledgeable. Would highly recommend to anyone looking for storage or moving assistance.
NELSON D. | First ImpressionsThe only problem we had was the door in the back of the trailer would stick and it was very difficult to pull down.
DENISE H. | Overall ExperienceVery helpful and honest about servers was very pleased with the young man who help me
olga r. | First ImpressionsI was disappointed on arrival to find that the 5x10 unit I reserved was not available and I had to settle for a 5x8 at a $30 higher price. That makes your "reservation" system a joke. The agent would not budge from his position. This was a breach of contract.
jim k. | First ImpressionsGreat team members you have.
Derek G. | First ImpressionsFriendly staff, very clean location , excellent service and location.
celia t. | Overall ExperienceRyan is a very great guy and i would definitely recommend this to my family and friends
JOSETTLEEN M. | Overall ExperienceStaff is helpful
Muhammad Y. | Overall ExperienceGreat temperature controlled storage. Priced reasonably. Met our needs
Michael C. | Overall ExperienceI wanted a smaller unit but couldn't get it. It was all good
Odessa L. | Overall ExperienceVery satisfied
DIANE M. | First ImpressionsI am very please with the service and how easy the unit was to move my items in and out first time I ever use the storage unit
Carol G. | Overall ExperienceGreat GM at this location! Worked with me to accomplish all of my needs! Excellent…
Stanley W. | Overall ExperienceMy salesman was most helpful! Jason( ?) mot sure of his name but extremely knowledgeable! Pleasant experience!
Janet H. | First ImpressionsEvery time I visit the facility I simply feel a sense of concern and friendliness. The staff go above and beyond meeting my concerns and, I’ve witnessed the staff doing the same for other customers. Mr. Ryan is a DYNAMIC leader and, he’s certainly well rehearsed within the role he portrays. Herbert B.
herbert b. | First Impressionswe would gladly use this facility again for future storage needs!
SHARON L. | Overall ExperienceManager Ryan at the konsha office in Wisconsin is awesome as well as the rest of his staff always friendly and helpful
Verna M. | First ImpressionsVery happy, let time speak for itself.
ANTONIO G. | First ImpressionsI am a retired medical sales person. The experience was flawless, safe and very comfortable! The price is very reasonable as well!! The staff is available if needed and very helpful. The location is ideal!!
JACK M. | Online Move InThe customer service is always above and beyond, the whole facility is kept up
Saul A. | Overall ExperienceThe staff at the customer service desk lose her job very well they were courteous friendly and very polite it’s an outer to walk into a place and that you are greeted what’s a friendly person who is willing to help you
Carol G. | First ImpressionsI rented a truck and a storage unit, I was attend by the manager Ryan, great greeting, smile, he inform me complete about the all processs, very informative and welcoming and staff also give a lot of help. Unit clean and fit everything nicely, I highly recommend it.
Dianne P. | First ImpressionsWe got a storage unit and went to put our stuff inside storage and our lock was gone and we couldn't access the storage.
KELLY D. | First ImpressionsThe hours allowed to access storage are As are limited
Roger G. | First ImpressionsThe two gentlemen working in the office were very nice and helpful. Both of them were great at answering any questions I had. The truck I used was clean and the storage I'm renting out was also clean. The storage unit even came with its own set of lock and keys, which I was not expecting. You can pull your car or truck into the storage area, which makes it easier to unload. There are dollies ready for use as well. All in all, it was a fast, clean, and friendly experience!
Alexis A. | First ImpressionsExcellent all around. I will definitely recommend this place and I will be back if I ever need storage again.
Stacy H. | Overall ExperienceI have been renting from Uhaul for many year's and have alway's been more than satisfied. Now with the storage rental's on top of truck rental's I find Uhaul even more convenient.
Natalie P. | Overall ExperienceStaff was pleasant and very helpful. Thanks Justin!!!
FORREST W. | Overall ExperienceNot very comforting giving your billing information over phone and finding out noone knows where my reserved units are day of move and confirmation number they can't locate in system. Ron was helpful in getting me in 2 units, but then getting emails about payment coming out for mystery units noone can find to then getting a call stating that I never checked into my 3rd unit....I never had a 3rd Unit. The confusion they all had, time spent by me calling and trying to rectify, and rushing to empty before they possibly billed me for 4-5 units was stressful. Staff needs to be trained better and the access and communication between different Uhaul facilities in area needs to be reviewed. Ron was helpful however and when I would deal with him I felt like he was knowledgeable and I could take his word, everyone else would come in after and confuse situation.
DONNA J. | Overall ExperienceUnlike a competitor that I had planned on going to until they made the process so challenging, my interaction with the staff at U-Haul was seamless, easy, and stress free. Additionally, I wasn't dinged for all kinds of extra charges, i.e., lock, admin fee, etc. I am incredibly impressed with the customer service and actually am glad that the competitor made it so difficult for me that I wound up canceling my reservation with them so that I could rent storage from U-Haul. The unit is clean, well lit, and has plenty of security thereby allowing me to feel safe storing my personal contents on-site..
judy f. | First ImpressionsI forgot the guys name that rang me up and showed me around, but he was very friendly and help.
Ruben F. | First ImpressionsOriginally had a 5x5x10 unit and had to expand to a 10x10x10 unit. Moving carts were readily available and didn't have any issues with the move. I completed the task in about 30 minutes. Units are brand new and very clean.
Randy J. | Overall ExperienceGreat experience. I like their facility. Recommend to anyone needing storage space.
Justin F. | Overall ExperienceWould be all 5 stars but for one issue.. The rental unit was priced $5 less a month because it has as the ad stated a "support pole" in the unit. I pictured this being a 4" or 6" round pole.. Not so, the pole is a rectangular building support pillar.. Maybe measures 3'x18". It takes up a lot of the unit space and makes things difficult. I wish the ad would of been clear on the size of the support pillar.. Or discounted more than $5 a month.
James B. | Online Move InThe property was really nice really clean the man who rented me the storage space was very professional explain things clearly and quick I will absolutely strongly recommend this location to everybody I know
Linda M. | Overall ExperienceEvery aspect of our experience was five star. The ease of use, moving carts, friendly staff, and convenient location made this storage facility top notch. I would not hesitate to recommend this facility to anyone in need of temporary storage. Thank you,
ADAM S. | Overall ExperienceThe gentleman over at uhaul and storage over on 52nd in Kenosha ARE THE BEST!!! Best service ever!!! Kind, courteous, help and genuinely nice 😊 thank you for your service!!! -Shae’
Aisha G. | Overall ExperienceReally good staff
Kevin T. | First ImpressionsI never used a storage before, but being a senior I needed to declutter my basement in order to rearrange and redecorate the area. I like being able to park indoors because of bad weather now. Having the use of carts to transport from vehicle to unit is so easy and quick. I like the 5x10 with the 10 foot door to be able to see and get at something I need easier. I liked it so much I rented another to work on my garage also.
helen m. | First ImpressionsI think this was a great way to utilize this space and the staff were very friendly and helpful. Leroy was very kind and very professional it was a great experience overall
MELISSA T. | Overall ExperienceIt was not hard to find this storage facility and was very clean. Yes I will recommend this place to anyone how need a place for storage
Billy J. | First ImpressionsKeep Up The Great & Excellent Customer Service!
felicia p. | Overall ExperienceMoving can be very stressful, Ryan Lemke the general manager was amazing & very understanding. Great customer service!
ZATIRA H. | First Impressionsextremely clean, staff was very helpful and very friendly.
DENISE S. | Overall ExperienceVery pleased with the service!😊
jasmene a. | Overall ExperienceBoth gentlemen I worked with were extremely helpful and knowledgeable. I first called to inquire after looking over your website and the man I spoke with was great. He informed me he would not be there when I came in but his co-worker would be able to assist me. When I went in person, that employee confirmed everything I was told on the phone. I was shown "model" storage units and was able to choose from there. I felt no pressure to choose, which was great. Bonus was first month free, free lock and keys, first floor units, climate controlled and facility is extremely clean as well. I will definitely refer people to this storage facility.
Rhonda E. | First ImpressionsRyan was friendly and helpful. Only question I had was in there supposed to be a rodent box inside the unit?
Teresa W. | Online Move InVery helpful..me all my moving and storage need
tom d. | First ImpressionsI understand the construction but the garage doors barely worked
Raneesha B. | Overall ExperienceGreat, clean new facility. Was rented a storage unit with a big beam through the middle of it, Mali got unusable. The staff was quick to change my unit. However I got a call yesterday saying I was behind on my rent. They had never taken the original unit off my account. It was quickly fixed but would have also been easily avoided. Still happy with my rental and love that it’s an indoor climate controlled environment.
Jennifer K. | Online Move InThe manager & staff are very kind & helpful!!!
Theo H. | Overall ExperienceRyan had excellent customer service. The staff was very friendly and made my moving process a breeze. Will definitely recommend this location to friends and family.
Conner B. | First ImpressionsWe left items out of our unit once because we no longer wanted them. When other patrons started looking through the bags, we got a phone call letting us know to be sure nothing got stole. We really appreciated that!!
Steven B. | Overall ExperienceThumbs up!
DENISE S. | First ImpressionsI was told, after I filled out all requested information, that a card, debit or credit was needed on file, which I gave but made sure it was understood I would be paying in cash and then I was told I have to sign a document stating my card will be drawn from if I'm late to pay, this should have been explained to me from the beginning and I submitted all my information and card information, as I wouldn't have wasted my time nor given my card information to a stranger, but while I waited in line a lady ahead of me was making a late payment and the uhaul employee said nothing about drawing funds from her account and said to her that he was waiving her late fees as if she didn't have a card on file. Just a terrible experience and seemed discriminatory.
WILLIS B. | Overall ExperienceRyan gave me 2 choices of units. He took to them. Explained the access card and hours.
lana f. | First ImpressionsAll the staff there were extremely welcoming amazong customer service!
CRYSTAL K. | First ImpressionsThe manager is very polite, & was helpful when I selected my storage unit. All the other staff are very nice.
Theo H. | First ImpressionsWe’re thrilled to have such a first-class facility available to us. Very impressed with the whole operation. Ryan Lemke was exceptionally nice.
Jim N. | First ImpressionsJustin at the Uhaul on 52nd st in Kenosha was a tremendous help & made it stress free.
lisa c. | First ImpressionsEvery one that worked was very friendly and was willing to help out.
phillip m. | Overall ExperienceI love that you guys have climent control. It made the move much easier and comfortable.
Victoria E. | First ImpressionsStaff very helpful very friendly. Facility well lit very clean. The best UHaul I have ever been to. Would highly recommend this place.
James M. | Overall ExperienceSo easy to get set up and the staff was really helpful and friendly.
dan s. | First ImpressionsBoth employees were very helpful and knowledgeable. They’re really are people friendly! Our storage area is clean as well as the building. Easy access! Will use Uhaul as our storage as needed and anytime in the future!! Huge thanks to the employees for all your help!!😎
Isaac M. | First ImpressionsEveryone was so friendly and a big help to me. I will be sending everyone know there for their storage needs. Keep up the awesome job.
pattice t. | First ImpressionsVery simple. Rental process took all of ten minutes. Nice friendly staff. Was happy to see the model of the various sizes right in the rental office. I would recommend this facility to friends.
ADAM C. | First ImpressionsThe employee that helped us get our storage unit and return our truck was extremely professional and helpful! I will definitely do my business wth them for any future moves.
dawn g. | First ImpressionsU-haul, you have an excellent staff who work here. Very friendly and wllling to make sure customer is satisfied and informed. Great job.
Randy K. | First ImpressionsExtremely helpful, knowledgeable, and friendly.
Jeffrey H. | First ImpressionsGreat experience. The staff is very friendly and helpful. It’s my first storage unit and they walked me through the whole process. I love the security access they have set up
andrew o. | First ImpressionsThe only thing I would suggest is to place better signs stating where room numbers are. When I moved in, I could not open the map and it took a bit to figure out the numbering system. Overall, very nice place!
Tina N. | Online Move InBest U-Haul place in town
Gerald F. | Overall ExperienceU-Haul is my first choice
Raymond W. | First ImpressionsOther than the persons that went in there and plundered through our things on camera it was fine,
anita m. | Overall ExperienceHaving indoor climate control storage in Kenosha, WI was q genius idea!
lynn s. | First ImpressionsLove to be able to enter at any time during day. Very convenient for me and glad the servive was available.
carol M. | Overall ExperienceThe man who helped was AWESOME. Really courteous, and super accommodating. He was the only person working. It was a Saturday afternoon everyone dropping off trucks and he did it w/ a smile for all.
Martin D. | Online Move InI love the automatic entrance doors formy truck can ingresess the facilities
Erwin G. | Overall ExperienceGreat customer service and their prices don't change.
yolanda w. | First ImpressionsUsed a car trailer to hall a car, both places were very clean and helpful, unfortunately the trailer ended up with a flat tire but they were extremely helpful to get me help. Outstanding service!
chuck s. | First ImpressionsWasn’t informed that there would be limited access hours due to construction until signing the papers Had 1 1/2 hours to fill and empty my storage because of the inconvenient hours due to construction
Alysa H. | Overall ExperienceVery helpful staff. I am glad I went through U Haul.
Jesse B. | Overall ExperienceCustomer Service was very good.
Aquanisha E. | First Impressionsdelivery perfect. Called to keep me informed about delivery and pickup time for the boxes.
chuck e. | Overall Experience