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Mary LCustomer Reviews for U-Haul Moving & Storage of La Crosse
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was great, friendly, and efficient. This Uhaul location never fails in terms of customer service and quality of service.
Kou VTom was very helpful and got everything checked in quickly after a long drive .
Jeff OThey installed my hitch the other day, and, like other services they’ve provided for me, they were friendly and efficient and reasonably priced! I recommend UHaul
joel mI have been a customer of this site several times. I really appreciate the staff here. Very professional and helpful.
Thomas QThe location I picked up at the staff was friendly. The location I dropped off at they checked there Dropbox on time and my rental was checked back into your system on time.
Matthew RHave them rent you the trailer I used.....EXCELLENT!
Achilles mThe staff at this location are really helpful and positive.
Janet MVery helpful!
Travis BGreat experience overall. Staff was very helpful. Checking out/returning was a little lengthy but got it done!
Kelly GAppreciate the quick service.
Stephen MI waited to drop off as indicated by the sign and no one ever came. The access is not convenient.
Diane KSmoked in yuck Reeked
PAULL GIt was really dirty actually but I cleaned it up so it wasn't the biggest deal. However I barely missed the mark on where to fill the gas and was charged 35 bucks! That's ridiculous! It was literally close enough. Also it was right at the half when I picked it up. But your paperwork said it was slightly above. When I got the truck no one did like a run down of hey this is the gas amount do you notice anything also it took me forever to find where to shut the tow haul thing off.
Emily JUsually this location is very busy but the staff made the process very quick and seamless.
Doug KI was in the store for atleast 10 to 15 minutes waiting for someone to help me. No one was around. Could possibly not be a good outcome for the business. Just my thoughts. Thank you for being so nice to me.
Tracy CEverything was perfect. Fast, efficient, and very nice people to work with.
Arthur MDon't use the app for return I used it on Sunday it was and early return and it kept stopping and messing up but everything worked out good for me spent alot less than I thought 😅 🙃.
Tonya TFast and easy, the way it should be!
Ken MGreat customer service from the two representatives I spoke with upon pick up the morning of 3/16/2024 at the Lacrosse southside location.
Roland GShelby, Derek, and Tom were excellent to work with.
EDWARD W | Overall ExperienceThe trailer was physically working well. But the entire thing smelled like rotten fish or something rancid. My couch now smells the same unfortunately. Also, the poor guy working there was the only one working in the entire store due to short staffing. And due to that it took about 30 min to pick up my trailer.
Danielle DEverything was great and Shelby was awesome
James OI think everything went very smoothly for my four hour truck rental. I made my reservation online and the truck was ready to go at my reservation time. They gave very good service.
Mark GThe Staff was excellent. Very helpful & very efficient.
brian tThe dolly I used had sharp burrs on the bottom of its foot which removed the finish on the laminate floor!
Andrew HAlways friendly and attentive staff.
Kara HEmployees were sketchy looking and wore politically based attire. Trailer was rusty, dirty and difficult to connect with hitch.
JESSICA PVery easy getting an equipment and dropping off young man was very helpful
Kurt SI use this uhaul location a few times a year and it is always a smooth experience!
Charles LThe associates were very friendly and accommodating. Great customer service. The only suggestion would be to have more gas in the rentals. I was informed that my rental had 1/8 of a tank of gas. I went 10 miles to my pickup location and the gauge was reading E. I would rather start out with a full tank and then fill what I used before return.
Dave KExcellent services for dropping off the equipment. Easy and quick
Dan ZGreat customer service
William K3-hour wait on the hitch install versus waiting until the end of the day.
Timothy KThe online app was difficult to use to drop off the vehicle after hours. It seemed to get “stuck,” returning to a previous screen instead of advancing to the next one. It took 4 attempts to complete the return process. Aside from that problem after hours return was very convenient.
Jo GLong wait for checkin but staff was doing a great job. New trainee that morning keeping good attitude while learning. Line was backed up 5 customers deep but kept up with smiles and good attitude. Good job!
Mike SWould not help in billing mess up. Left it all up to me to resolve.
John AOrdering the install online was very easy. The service people were very nice and great to deal with. Install was done quickly as well.
Bill DThey were very helpful and polite
THOMAS DGreat service both picking up and dropping off the truck I rented. Price came in right at the estimated amount. Thank you!
kyler gThe employees did all the heavy lifting and attached the trailer to my U-Haul for me. Very appreciated!
Megan SShelby was extremely helpful!
Cindy W | First ImpressionsThe 24/7 phone line gave wrong information. I wanted to confirm how yo check in with app at 8am, the 28th. Said location was closed all day on the 28th. It was not closed all day! Planned on checking out truck via online app, needed to scan ..did NOT work, after numerous attempts needed to wait til 9am and was told it's a " dead spot" for scan... Put us an hour behind! Not professional and seemed to not care.
Dori WStaff is friendly and helpful. Great people.
Donald HVery helpful staff. The process was easy and quick.
Kendra JThe computer system seemed to have been acting up while I was there. It clearly was not the first time that day. The star handled this very well. Although it took a very long time.
Ian TWe could not get ahold of anyone, as our truck would not start. The tow truck that serviced us came from an hour away. The starter went out, and we tried to call several times to see if we could get a new truck. A few hours later, when we dropped off the truck - one of the workers was asleep as well.
Andrew JNeed more help to increase speed of service
Randy AWhen returning trailer, give customer a receipt right away that confirms you returned trailer. I was going to call the next morning to confirm, but we did finally receive an email with confirmation.
Jeffrey TThe La Crosse WI Rose Street staff on Sunday Jan 14 2024 were top notch professionals who were detail oriented and kind.
lisa oEverything went smoothly. No suggestions for improvement.
Sam MWas very easy to reserve, pick up and drop off. Thank you.
Randy C1/2 hour into our trip the right turn signal stopped working, Was going to replace the bulb my self but it was an LED that was riveted in place. Driving a newer vehicle that tells you about everything that is going on with truck and trailer, I had to keep getting reminders on my dashboard for an 8 hour trip. It got real tiring having having to be reminded about every 15 minutes that the right turn signal needed repairing.
Joseph PShelby, Derek,Tom, and Zach are excellent --Thanks
EDWARD W | First ImpressionsIt’s crammed with too much stuff. No place to park to load or unload as ALL the spaces in front of the storage space doors for walk-in storage are taken up by U-haul trucks or those boxes you take to leave on site somewhere. It’s crowded and difficult to even get a car to move in there to get to the storage. It’s a sh** show there to say the least. They are understaffed usually only two people there if you're lucky. This would be the last place I’d look and only if there was nothing else open.
Catherine D | Overall ExperienceThe login system frequently misfunctioned by not recognizing my PIN number. I gave up on punching in after a few times. There were vehicles parked in the alley that created a very narrow space that I had to drive through. My mirror brushed up against the storage facility and was scratched.
Michael F | Overall ExperienceOpener of the store very pleasant very helpful n throughal.i appreciate the way he was cause I going through a very hard domestic abuse situation
Kymberly B | First ImpressionsThe guy that took care of us return the truck and get storage unit deserves a raise. He was incredibly helpful with everything.
thomas c | First ImpressionsSeptember 25, 2022 I went in around 4pm to put things in my storage after making sure my storage was paid as there was some sort of hiccup. There was a lock still on my locker as shouldn't have been and the employee that was inside was sleeping I walked around the building and asked the guy that was pressure washing to help me which he did. My thought was this didn't make me feel safe or secure for my items in storage.
Mermani M | Overall ExperienceWell-run. Great and helpful staff
Mark C | Overall ExperienceThis is a facility that is more concerned about just making money than investing in their own facility to provide quality services. Every winter, ice piles up next to the doors (on the shady sides) in such a way that you cannot even access your storage unit. Their excuss? "We contract snow removal, sorry", But don't they walk the grounds and ensure proper upkeep by their contractors? NO! They don't take responsibility at all. They just wait for you to complain. And In the spring when the snow melts, it damages the doors and causes gaps that allow rodents inside. With this, rodents have access to the INDOOR storage units as well since they are located on the opposite side of the outdoor units. This whole facility needs a major investment in door repair, drainage, and proper snow/ice removal to be an upstanding storage facility. Right now it's just a roof over your stuff. And good luck getting access to it because they park Uhaul trucks all around the facility in such a way it's very difficult to even access your things. And try to get resolve? Good luck, they will just tell you to call corporate or file an insurance claim. So for those of you desperate storage seekers - If you don't mind mouse poop all over your stuff, and if you like the challenge of accessing your belongings through trucks, ice, and snow, and if you enjoy paying premium prices for VERY poor customer service, this is the place for you! If not, seek out other areas and RUN from this place!!! Very unethically managed to say the least. There is like, one worker there that was helpful and nice. Jerome or Jeremy maybe? IDK but he was the young black man that checked me out when I moved all my stuff out 9/18. Everyone else I dealt with could care less.
DONNA E | Overall ExperienceThe staff handled me in a professional and helpful manner and tried to help me with the entire process.
Eric T | First ImpressionsPeter was very thorough and professional.
Michael F | First ImpressionsThe unit had water leaking from the roof outside the door and there is barely any light to see inside. There was dried water on the floor so there would most likely be more water leaking into the unit. I got a refund, will not be using this for any storage.
Sara H | Online Move InBecause my stuff was messed up
christina b | Overall ExperienceLots of mice droppings in my storage unit when I moved out. I also received a bill after I had moved out, even though I was paid up and informed UHaul prior of my move-out date They did not stop billing after I moved out. Customer service was, however, pleasant and helpful and resolved my issue. Thank You
LYNETTE E | Overall ExperienceThe hallway smelled of urine and there were used needles near my unit.
Chris H | Overall ExperienceWonderful and courteous staff.
William K | First ImpressionsI used two climate controlled storage units for three years, being out of state for most of that time and always felt very confident that they were protecting my valuables. Now that I have my own space here in Wisconsin, I no longer need these storage units, but my goods were in the same condition as when I for packed the units three years ago. I highly recommend them to anyone else who needs secure, convenient, yet affordable climate controlled storage. Thank you, U-Haul! Mission accomplished!
Charles A | Overall ExperienceI really appreciate Peter Yang . He was very helpful and professional. Many of the employees have been very helpful as well. This location is my best choice always!
DEBRA J | Overall ExperienceWe appreciate the staff at this U-Haul store.... excellent customer service from everyone we worked with throughout our move. Thank you!
Elmer B | Overall ExperienceWe are in the process of moving to the La Crosse area, and have been in this store multiple times over the past several weeks to purchase moving supplies, reserve a truck, and rent storage space. Every staff member we have met has been extremely friendly, efficient, and knowledgeable.
Elmer B | First ImpressionsThis is my second storage unit rental at this location. The only complaint I had is the first unit I still have was very icy on the day I needed access and I slipped a few times. Staff came out and salted when I let them know. Also, the slide lock is troublesome to slide. The 2nd unit I rented yesterday had a much easier slide lock. Door rolled up and down more smoothly as well at the second unit. It must be newer. Overall, I can highly recommend this Uhaul location!
Nancy W | First ImpressionsThe rep was rude and acted like she didn't know too much and didn't make an effort.
Deborah L | First ImpressionsThis location needs more customer parking spaces. Only 6 stalls designated and 2 or 3 taken by staff. Remainder of the lot completely filled with rental vehicles.
Greg A | First Impressions.
Michelle H | Overall Experience.
Michelle H | First ImpressionsPlease remove my last favorable review from your website. I am deeply disturbed by your lack of customer service as it related to the complaint about water in my storage unit. Complaints are filed
Leanne W | Overall ExperienceFemale employee, dark hair with ponytail, was parking vehicles on June 1st, whipping through the parking lot which had a lot of people and congestion. You're very lucky she didn't hit someone.
Gary S | Overall ExperienceGreat staff members very courteous and helpful.
Tom T | Overall ExperienceReserved Storage online (and called to confirm 3 days prior to start date) only to get to Lacrosse to be told there was none available. Issue may be disconnect between location & those who take calls
Matthew L | ReservationI didn't agree with having to give a bunch of people's info to rent a storage that will be holding all my stuff ,I should of ask for all the employees info cause there holding my family's personal stu
Roland G | First ImpressionsVery friendly and efficient.
SHARON H | Overall ExperienceVery nice and helpful personnel. Great storage location.
Thomas B | Overall ExperienceMy experience with your facility has always been excellent. Employees and manager are always extremely helpful. Thank you
Leanne W | First ImpressionsGreat service by all. Keep it up
Thomas B | First ImpressionsDo to unexpected problems i encountered i wasn't able to return the large truck on time,yet the staff came to me and handled both the unloading &return with no charge except temp.storage fee! Kudos!
THOMAS L | Overall ExperienceCustomer Service Rep saved me from the frustration of getting a unit that was too small, even though I was insisting on the smallest unit. I cannot thank her enough!
Cindy W | First ImpressionsThank you for the three years of service. You were very nice and good in my dealing with you.
nancy w | Overall ExperienceBest UHaul dealership I have ever used. I will continue to rent from this location for all my rental needs.
rick t | Overall ExperienceI was very displeased with my whole Uhaul experience.
Kari A | Overall Experiencewould use again
MARY B | Overall ExperienceNice clean facility.
Jodi L | Overall ExperienceThe facility was convenient while I was moving my mom up from Texas. The staff was very friendly and helpful. They were also helpful upon moving out. Thank you.
BONNIE A | Overall ExperienceWe only needed storage for a few days, snd this worked out perfectly. It was the staff, though, that made the difference. This was the most well run uhaul location I have dealt with.
DAWN B | Overall ExperienceThe wait was a little longer than I feel it should have been seemed like a few more people should of been working.
Kari A | ReservationWASN'T happy that when I booked online that the size of the storage unit wasn't available so I had to upgrade and pay more for a bigger size.
Diane O | Overall ExperienceI would use this storage facility again.
Brandee H | Overall ExperienceEmployees are all very good, but there never seems to be enough help. Was very difficult to reach somebody on the phone and always a long line. Definitely need to have more staff during peak times.
Sandy K | Overall Experiencena
LINDA L | Overall ExperienceWe used a Ubox. The entire process was perfect. Everything happened exactly like I scheduled it. I would highly recommend Ubox.
Angela L | Overall ExperienceOverall good service. We used them for dropping a truck off & shipping a container.
Eamonn M | Overall Experience