Customer Reviews for U-Haul Moving & Storage of Lakewood Ranch

Rating:

5.0

Very easy process to reserve, pickup and return. They had a large selection of equipment and good business hours.

Rating:

5.0

The three young men that assisted me two inside and the young man that met me on my return incredibly professional, polite and helpful. Will be returning and recommending this location Please make sure these three young men know they did a great job

Rating:

5.0

I had a great experience - no complaints.

Rating:

5.0

This location is very large and clean with concrete lot easy to drive around. Easy to get into and leave.

Rating:

5.0

The young man that received the trailer was attentive and courteous.

Rating:

3.0

I met with the Front Desk team at 730 am. I was told that they didn't have the dolly I ordered but gave me a refridgerator dolly in its place. I purchased two boxes but the were not provided. I received a link to take pictures but didn't realize I had the text until I got to the loading area but the link expired. I feel the Front Desk should make sure you got the link and go over the truck with you. Thank you

Rating:

4.0

The unit was of the older ones available which was disappointing. It was also incredibly heavy so I left it hooked up the whole time. The two employees were very helpful.

Rating:

2.0

The rental did not have my blankets or dolly when I picked it up. Huge issue since I had to return next day and could not load truck until next day in 100’degree heat. I was supposed to get reimbursed and didnt. I had to call and speak to manager.

Rating:

5.0

The trucks door would not shut. The ignition is about to fall apart. The truck itself needs work but the staff and facility was amazing

Rating:

5.0

Joseph M was so easy to work with and very nice to us! Great employee!

Rating:

5.0

I had a seamless experience from start to finish. Highly recommend this location. All of their equipment was in really nice condition and for the most part from what I could see fairly new. The staff was excellent as well.

Rating:

5.0

I completed the online registration process prior to pickup and then had to repeat the process at check-in. Seems redundant. Also as part of the online registration process, I had to provide an alternate contact, then when checking in to pickup the vehicle I was asked for another one. Why duplicate the process. UHaul should emulate other car rental companies who have streamlined the process. Check out Hertz.

Rating:

5.0

The staff were very helpful with the process, and the equipment and truck were brand new. The rental process went smooth and easy. The staff were very polite and helpful. The equipment was brand new. The facilities are top-notch. I was very happy with the experience and would recommend them to my neighbors.

Rating:

5.0

Maxwell did a great job checking in my rental truck. He was extremely pleasant to work with — and he ensured that I received the best customer service possible. Well done Maxwell.

Rating:

5.0

The personnel at the SR64 building are the best! So polite, professional and helpful! Friendly too! Experience was perfect

Rating:

4.0

Bloody bandage left in cab cup holder from previous renter, pretty disgusting

Rating:

1.0

No one explained anything to me when I picked up the truck. I went online and secured the vehicle for $69. When I picked it up suddenly the 69 turned to $210. When I dropped it off, I used a quarter tank drove 116 miles and my bill went to $375. No one explained that they would charge $5.50 per mile plus a $30 service fee. On top of that, it says in writing that if there is a quarter tank or more, you will not be charged a service fee. However, because I didn’t take a picture they claimed I used 18 gallons of fuel. Which means the vehicle gets 6.4 miles to the gallon, which is absurd by any measure. I will never use U-Haul again. This is the classic bait and switch.

Rating:

5.0

Great place and service

Rating:

3.0

I didn't drop off in Bradenton. My rental was a one way, returned in North Carolina. Geez, if your gonna solicit feedback, at least get your customers info straight.

Rating:

3.0

Make the app less crazy with all the pcitures

Rating:

1.0

The door had clearly been bent at one point and because of that it did not seal the cab was extremely loud. In addition I paid twice as much as what I was told, I would pay

Rating:

2.0

The equipment was clean and the service personal were very helpful but the truck was in poor shape with bad brakes, multiple damage points, and must have been in need of a tune up as we only put 34 miles on it and put in 5 gallons of gas but we were charged an additional $34.50 for fuel over that amount indicating the lightly weighted truck was getting only 1-2 miler per gallon. Would not rent a 26' truck from uhaul again as they do not perform as well as trucks that we have rented from penske

Rating:

3.0

The staff was a mess. They needed a more proficient manager with them

Rating:

5.0

Staff at this location is very helpful and knowledgeable, especially Diana and Hector. We moved recently and were waiting for this new location to open. It's a pleasure doing business here.

Rating:

5.0

More signs so you know where to go to pick up the equipment (after initial check in) would be helpful. Drop off signs were great.

Rating:

5.0

Clean, modern facility. Agents were very helpful. They have a nice drop off station, but I was asked to pull the trailer to the trailer lot, back it up, then the agent unhooked the trailer.

Rating:

1.0

I can't rate this location other than it was convenient and the staff was easy to work with, but the trailer I used to haul my pickup had absolutely no brake fluid. Which we did not discover this until dropping the trailer off in Bangor.

Rating:

5.0

Quick drop off, very easy return

Rating:

4.0

Front of Truck was covered in dead love bugs - all across the grill, windshield and storage above truck cab. Looked terrible. Was told it was best truck they could give us - but plenty of newer, clean trucks on lot. Facility is nice and new but I was disappointed in the truck. Had 114,000 miles and had vibrations any speed faster than about 65 on highway.

Rating:

5.0

Great new operation.

Rating:

5.0

Very nice facility and helpful staff!

Rating:

5.0

Easy access. Gas station right next door to fill truck before returning.

Rating:

5.0

Very quick "turn in" process! Personnel was very helpful.

Rating:

5.0

Disappointed with billing. They over charged me $39.95 for an extra day. Need it adjusted before I file complaint with my credit card.

Rating:

4.0

The guys who accepted my return were very helpful and efficient.

Rating:

5.0

Everything went perfect. I will rent from this location agan

Rating:

5.0

Quick, easy and priced right!

Rating:

3.0

I pulled into the drive right before closing time. Got out of the truck and rushed up front to the doors because it was poring rain and the doors was locked. Also I think it would be smarter to move the key drop off box to under an awning so your customers are not being soaked while putting the key in the drop box.

Rating:

5.0

Rented truck for a few hours to move some furniture. clean truck, friendly staff, overall good experience

Rating:

1.0

We were charged $75 too much and nobody seem to know why or what to do about it. Very disappointing

Rating:

1.0

Uhual will scam you with a $25.00 cleaning fee . I rented truck for less than one hr , drove 8 miles on it , used 3 blankets , than I return truck , afterwards I see $25.00 cleaning fee . Truck was perfectly clean when I return it . They are unethical , go with Ryder or another rental company , not one employee told me about the fees . Terrible service and unrespectable . Staff is rude . Stay far away , must explain why they have so many trucks on the lot .

Rating:

4.0

Prices are very high. I got a quote from Budget rental through Costco for half the fuel cost. Unfortunately I will be renting from them in the future.

Rating:

1.0

My reservation was sent all over town at the last second instead of being at my storage unit where a U-haul is on site, it was sent to ellenton from bradenton and then when I got to ellenton I found out it was sent to lakewood ranch. I was not supposed to be charged mileage and I was. My rental was way more than expected as well even after downgrading to a smaller truck.

Rating:

5.0

Great service

Rating:

5.0

Easier website without app.

Rating:

4.0

The only thing that really frustrated me is whrn returning, 2 young boys on the receiving area, and one of them, asked me to fold the pads renteded.

Rating:

5.0

Great service here.

Rating:

4.0

Michael was so helpful in making recommendations. It was my first time renting. He spent a lot of time explaining things and guiding me through the steps. Very professional and knowledgable.

Rating:

5.0

We had a great pick up in trotwood OH. Tell the guys thank you

Rating:

3.0

well let's start with this. I reserved the truck at State road 70 location upon arrival. no truck available. the virtual agent got me a truck at the 64 location and when I arrived there was no one at the desk. waited for about 10 minutes for someone to come in and tell me system was down. the girl at the desk helped me get a truck and get me on my way. so after 2 hours I finally got my rental truck..

Rating:

5.0

The manager needs to train the new staff better on how hook up a trailer.

Rating:

3.0

Unfortunately, when I arrived to pick up my trailer, the Uhaul computers were down and they couldn’t access the information whatsoever. So I had to spend a protracted period of time re-submitting my information which made me late for the scheduled drop off. I very much disliked the redundant credit card transaction at all. Apparently the General Manager was so busy he couldn’t come to talk to me about their credit card procedure. When I went to return the trailer, nobody was at the equipment drop off canopy so I sat there thinking someone would come. They didn’t and I had to go get them to find out what to do. The combination of the IT system being down and the inexperienced staff compelled me to write an average rating. Since the facility is new, I’m hopeful that my next experience will be better.

Rating:

5.0

Very helpful and friendly workers who loaded and unloaded

Rating:

5.0

Pay money, rent a truck. What a country.

Rating:

4.0

Everything was great. Just keep doing what your doing.

Rating:

5.0

Very nice new facility. Access was a little confusing and on the app, I can’t add codes to Apple wallet. Other than that all good

Rating:

4.0

Liked the rent a truck get a month free. Made it easy to move from the old storage and saved a few dollars

Rating:

4.0

Convenient location and 1 year price lock influenced my decision to choose U-Haul. Also, the facility is clean and well kept.