Customer Reviews for U-Haul Moving & Storage of Lakewood Ranch

Rating:

1.0

what a joke. they charged me $25 for 'cleaning fee' when the truck was clearly empty and cleaned.

Rating:

5.0

Everything was tidy and in order. It was a seamless transaction.

Rating:

1.0

I was ignored. So much so that the man who walked in behind me holding keys to return a truck just like i was, was approached and assisted before me. I walked back outside in the rain and worked with the app in the rain to complete the return.

Rating:

5.0

This location is great. Just got a house and needed a small truck to move a few things. Also, unrelated I am telling everyone that is buying a home and needs a home inspection in the area to look up with Saving Grace Home Inspections https://www.savinggracehomeinspections.com/ He did an amazing job he is also a firefighter

Rating:

3.0

I was never at that location. I was in the Sebring location. They were dropped off, but they were very helpful. They arrived in Indiana ahead of time. I’ve already got them unloaded and done. I would definitely do it again and the people in Lafayette were very nice very helpful and as far as the pads are, I turned most of those into the Sebring store. I only kept one batch and I’ve already turned those in. There’s too many in a truck I think anyhow thank you.

Rating:

5.0

Customer service was great, equipment was clean and easy to use. Everyone was very helpful

Rating:

4.0

The dolly and moving blankets are in the way. I had to break the seal on the dolly just so I could use the space. I have 2 dolly’s of my own, so it’s really frustrating to be charge for something I didn’t use bc it was in my way.

Rating:

3.0

I was charged a $25 cleaning fee at dropoff. Truck was not very dirty at all not to mention it had been driven almost 800 miles and paid $1200 to rent it one way. I believe this is ridiculous that the renter should incur additional charges for very mo or cleaning. I would like to discuss this with someone in person or see this charged credited back to my credit card. Thank u

Rating:

5.0

Superb friendly service. Very knowledgeable staff. Very clean location.

Rating:

5.0

Uhaul overall has been the best company we have ever used! Every phone call we have placed and whomever we have spoken to has been wonderful!

Rating:

5.0

Another excellent example of quality service. I was in and out in less than 10 minutes. Very professional. Definitely recommend this location and service representative.

Rating:

5.0

Really great experience!

Rating:

3.0

They say that they inspect the trucks before they rent them out, which obviously was not a fact because inside the cab and the entire truck leaked water into it while we were traveling and ruined all of my stuff after paying almost $4000

Rating:

5.0

Good service, very timely and excellent attentive staff

Rating:

5.0

The 20' truck I rented is on its last legs. It drives like a boat trying to go upwind against a stiff breeze, wobbling and lurching around turns. The engine produces very little power, so it also delivers poor fuel economy. The worst thing about my experience is that I ended up with it twice on two separate rentals within a week! On the plus side, the staff at this location could not have been nicer or more helpful.

Rating:

5.0

Very good customer service in a new facility.

Rating:

4.0

All great just little pricey.

Rating:

5.0

I wouldn't recommend them anymore! They hid the actual cost—it looked like it would be under $50, but on the day of pickup, the total came to nearly $400 just to use the smallest truck for a single day! Meanwhile, at Home Depot, that same truck is $160 with unlimited mileage for 24 hours! So, I'm sorry, but I wouldn't recommend them anymore!

Rating:

5.0

Very clean, quick service, in and out.

Rating:

3.0

U Haul should inform the customers of the previous damage to the vehicle being rented. It shouldn’t be the customers responsibility to discover damages prior to a rental and then have to later dispute the charges.

Rating:

5.0

Great service, facility and people!

Rating:

3.0

Not charge $50 more than the estimated cost during booking. Insanity.

Rating:

2.0

After a long distance trip to a new area, it was requested by the location help to pull the truck forward to a specific location.. Again, no inspection was done with the renter. Customer service seemed unwilling to help with a service that was paid for.

Rating:

5.0

Once again Hector and his team provide superior service!

Rating:

2.0

Everything went fine with my booking and coming to pick up the truck but at the point of picking up the truck, there was a hidden insurance fee at the highest rate that I did not OK so we had to change that right off the top. And when my son-in-law went to return the truck which he filled the tank with the proper amount of gas as requested the gentleman that he returned the truck to tried to charge my son-in-law an additional $30 saying that the truck was not where it needed to be, but yet he did not go and actually check the mileage on the truck to see that we returned it back at the right level of gas as requested. Then the gentleman behind the counter said he didn’t have time to go check the fuel tank gauge said that they were busy which they were not eventually went and checked the gauge, and my daughter insisted on a receipt showing that we had returned it the way we were expected to return that truck then he argued with both my daughter and my son-in-law and reluctantly gave them a receipt… I don’t know his name. He was older than the younger kids that work there he had dark hair and glasses. He did not identify himself, but his lack of professionalism would make me not wanna go back to that particular U-Haul site for anything.. sorry I wish I could give a better review.

Rating:

5.0

Thank you

Rating:

5.0

Containers have not shipped yet. Our UBox delivery and pick up were done by Carmen who provided a truly exceptional experience. She was very pleasant to work with, took great care in placing and retrieving the boxes to avoid damaging lawn or landscaping and handled manipulating the boxes with finesse and confidence. Very professional and her experience showed. The newer steel framed boxes were very sturdy and extra tie downs come in handy when the box is not fully packed.

Rating:

5.0

Easy check-in, clean equipment, rapid return. Terrific service.

Rating:

3.0

I selected no to Safe Move multiple times and yet when I picked up the trailer it was added on by the worker without saying anything. $8 waisted. It makes me think they get commission off of it.

Rating:

5.0

Clean and convenient!!

Rating:

5.0

Excellent experience

Rating:

5.0

It’s my second rental here everything was so easy

Rating:

4.0

The place looks better than most.

Rating:

5.0

Hector and his team are great! Love this location and level of customer service!

Rating:

1.0

I am extremely disappointed with the way my U-Haul reservation was handled, and I am requesting that this matter be resolved immediately. I arrived at the U-Haul location during the hours it was listed as open on Google Maps, but the location was actually closed. I had to call U-Haul to make my payment and receive an access code. The code did not work, which required me to call again and spend even more time trying to resolve the issue. I was then redirected to a different U-Haul location. When I arrived, I showed the employee my existing reservation and explained the situation. I was told that I had to pay again because this was a franchise location. I had no reasonable choice at that point, so I paid again. The replacement truck was also located approximately 20 miles farther away, resulting in additional mileage charges and further inconvenience. What should have been a normal truck pickup took approximately 2 hours because of U-Haul’s location, access, reservation, and payment problems. This was completely outside of my control and was caused by incorrect information and failures in U-Haul’s process. I am requesting: 1. A full refund of my first payment, since I was unable to obtain the truck from that location. 2. A refund or credit for the additional mileage and costs caused by being redirected to a location approximately 20 miles away. 3. Compensation/credit for the 2 hours of time I lost because of these issues. 4. A review of the reservation and the actions of both locations so this does not happen to other customers. I paid for a service and expected the truck to be available at the reserved location. Instead, I was forced to make additional calls, travel to another location, pay a second time, drive farther, and lose approximately two hours of my time. I believe it is only fair that U-Haul take responsibility for the inconvenience and additional expenses this situation caused. Please review my reservation and payments and confirm the refund and compensation you will be providing. Thank you. I look forward to your prompt resolution.

Rating:

5.0

Greeted immediately and was done and out the door in five minutes. Fast efficient. Very appreciative

Rating:

5.0

Hector was very helpful and accommodating.

Rating:

5.0

Exelent

Rating:

5.0

Great experience!

Rating:

5.0

Super easy drop off. Great attendant.

Rating:

1.0

The air conditioning didn't work

Rating:

5.0

So much more accommodating than the places in Illinois.

Rating:

5.0

Older Uhaul, but we had a short travel distance. A little difficult to locate after hours, but we found it. Very convenient and great hours. Staff was very helpful.

Rating:

5.0

Very impressive location with not only the size and availability of trucks and trailers, but the cleanliness of the front office space is very nice! In addition to the friendly staff from the front counter to the help with attaching the trailer to the vehicle. I will continue to bring my business to this location!

Rating:

5.0

Excellent customer service.

Rating:

1.0

Lazy staff

Rating:

4.0

Everything was great with the exception of me picking up my truck with 3/4 of a tank of gas. I filled it back to 3/4 of a tank (I took pictures of the 3/4 tank when I picked it up) and got charged $12.50 for gas for not filling it up. That was my only negative experience. Its all good but I feel sorry for anyone that isn't technologically "with it". Many of us are starting to resent the mainstream APP only experience with everything. Guess that train has left the station and ain't coming back but as the end of the baby boomers, we recognize the importance of businesses being able to function if for some reason you didn't have wifi and that we see ALL big national businesses moving to APP dependent business......you guys should think about how you'd run your business if wifi were down. It COULD happen! No one seems to prepare for that inevitability these days. Whether it be natural disaster, war, whatever......there WILL be times when you cannot rely on wifi and electronics. End of rant; overall good experience but wasn't happy about being charged for gas and wasn't provided in the first place

Rating:

1.0

We arrived for drop off on Sunday at 4:43. Pulled up and stopped where the sign said and waited like it said. No one came out so at 4:51 my husband headed toward the front door and as he walked up to it a male employee literally locked the door in his face and walked away. Ok maybe this wouldn’t be a big deal, but when I downloaded the app for self-drop off it would not recognize my reservation number and it took over 45 minutes of calling and being transferred to different departments to get help so I could actually drop it off. Moving is already so stressful. To be locked out in our face before business hours were over was just the crappy icing on an already crappy day.

Rating:

5.0

The location was very nice and had plenty of trucks to rent. The truck we rented however had a check engine light on when we initially turned the truck on and the trucks roll up doors passenger side tensioner was broken so it made lifting the roll up door difficult.

Rating:

5.0

This location is awesome, easy pick up and return.

Rating:

3.0

Verify with the customer that you have the correct dates so they don’t have to end up paying extra because the rep entered the dates incorrectly

Rating:

3.0

Inside of trailer was very dirty.

Rating:

1.0

Worst experience I have ever had renting a vehicle. I will never come back to your location. Hector needs to learn how to be more respectful to customers. Have your owner call me and I’ll explain what just happened to me.

Rating:

3.0

Rented twice, different trucks, and both had ac problems.

Rating:

5.0

Prices are a little steep

Rating:

1.0

I rented the truck for 24 hours and when I went to pick up I was told my drop off time they will be closed so I had to bring it back same day before closing so I won't get paid extra which meant I would have the truck 24 hours but for less than 12 hours but I was still charged for 24 hours

Rating:

2.0

Unfortunately, this was a very frustrating experience. Our U-Boxes were supposed to be delivered on the scheduled day, but they weren't prepared in time. We were told the forklift couldn't be used because it had rained. In Florida, where it rains regularly, that doesn't seem like something customers should have to deal with. To make matters worse, there was no staff on site that Sunday who could resolve the issue, so we were left without our belongings and had to spend the night in a hotel. U-Haul did reimburse us for the hotel, which I appreciate, but it didn't make up for the stress and disruption after a long international trip. The moving company that delivered the U-Boxes the following day was great, but the overall experience with U-Haul's preparation and lack of staffing was disappointing. I hope they improve their weekend support and planning so other customers don't have to go through the same thing.

Rating:

5.0

They didn't have the truck i wanted. But them gave me a bigger one. Everything worked out. Thanks so much!!!5 5 star.

Rating:

3.0

It was pouring rain on a massive lot and I was sent on a wild goose chase to find my truck. When I came back soaking wet asking for help, a worker finally assisted. Then it was only at 1/4 tank of gas, so I had to fill up and was already running late to meet my movers from how long it took to pick up the rental (25 minutes). There was also trash from candy in the truck. Knowing that it’s busy at opening, I think all existing reservations should be ready to go first thing in the morning for quick and easy transactions.

Rating:

3.0

The truck had two missing lug nuts; I had to walk around the lot to find the van since it wasn't put into the system where it was, had many issues with the app and had to call support twice. the pickup took 1h:12m before i could even get the keys. this was a realy crappy experience

Rating:

5.0

Michael said the day! The other girl with the glasses was useless. Michael gets all the kudos. He runs the branch smooth and efficiently. Excellent service and knowledgeable of all the Uhaul products. Give him a raise!

Rating:

4.0

Diana Y was very helpful explaining everything. She was pleasant and knowledgeable. We rented a van and reserved a unit for the following Sunday. Unfortunately the unit was taken and we had to take one on the second floor instead of the first floor. Again, Diana was very helpful and apologetic. She made the inconvenience not so inconvenient. Thank you.

Rating:

5.0

Super nice staff here and this was a very easy process.

Rating:

5.0

Staff was very friendly and helpful. Facility and equipment was very clean. Highly recommend!

Rating:

2.0

When I closed out one unit, it closed out my other unit also. I had so sign back up again. They were going to charge me insurance again. I have to go back up there to get it straightened back out. Hopefully, I can get into the facility w/out setting off any alarms. Every time that I try to get in my card doesn’t work so I have to go get help. I’m very frustrated.

Rating:

5.0

Hector is awesome, Juan and Diana and Nathan are an amazing team! Wow what an amazing location, incredible space and units!

Rating:

5.0

Very nice facility and helpful staff!

Rating:

5.0

Very nice new facility. Access was a little confusing and on the app, I can’t add codes to Apple wallet. Other than that all good

Rating:

4.0

Liked the rent a truck get a month free. Made it easy to move from the old storage and saved a few dollars

Rating:

4.0

Convenient location and 1 year price lock influenced my decision to choose U-Haul. Also, the facility is clean and well kept.