Disappointed with billing. They over charged me $39.95 for an extra day. Need it adjusted before I file complaint with my credit card.
COACH SCustomer Reviews for U-Haul Moving & Storage of Lakewood Ranch
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guys who accepted my return were very helpful and efficient.
Matthew AEverything went perfect. I will rent from this location agan
Greg BQuick, easy and priced right!
STEVEN MI pulled into the drive right before closing time. Got out of the truck and rushed up front to the doors because it was poring rain and the doors was locked. Also I think it would be smarter to move the key drop off box to under an awning so your customers are not being soaked while putting the key in the drop box.
Raymond JRented truck for a few hours to move some furniture. clean truck, friendly staff, overall good experience
Richard DWe were charged $75 too much and nobody seem to know why or what to do about it. Very disappointing
Shonna GUhual will scam you with a $25.00 cleaning fee . I rented truck for less than one hr , drove 8 miles on it , used 3 blankets , than I return truck , afterwards I see $25.00 cleaning fee . Truck was perfectly clean when I return it . They are unethical , go with Ryder or another rental company , not one employee told me about the fees . Terrible service and unrespectable . Staff is rude . Stay far away , must explain why they have so many trucks on the lot .
adrian cPrices are very high. I got a quote from Budget rental through Costco for half the fuel cost. Unfortunately I will be renting from them in the future.
Doris NMy reservation was sent all over town at the last second instead of being at my storage unit where a U-haul is on site, it was sent to ellenton from bradenton and then when I got to ellenton I found out it was sent to lakewood ranch. I was not supposed to be charged mileage and I was. My rental was way more than expected as well even after downgrading to a smaller truck.
Brett YGreat service
Jim HEasier website without app.
Frank LThe only thing that really frustrated me is whrn returning, 2 young boys on the receiving area, and one of them, asked me to fold the pads renteded.
Ana MGreat service here.
Gerald DMichael was so helpful in making recommendations. It was my first time renting. He spent a lot of time explaining things and guiding me through the steps. Very professional and knowledgable.
Jeanne KWe had a great pick up in trotwood OH. Tell the guys thank you
Tony Swell let's start with this. I reserved the truck at State road 70 location upon arrival. no truck available. the virtual agent got me a truck at the 64 location and when I arrived there was no one at the desk. waited for about 10 minutes for someone to come in and tell me system was down. the girl at the desk helped me get a truck and get me on my way. so after 2 hours I finally got my rental truck..
John BThe manager needs to train the new staff better on how hook up a trailer.
Donna PUnfortunately, when I arrived to pick up my trailer, the Uhaul computers were down and they couldn’t access the information whatsoever. So I had to spend a protracted period of time re-submitting my information which made me late for the scheduled drop off. I very much disliked the redundant credit card transaction at all. Apparently the General Manager was so busy he couldn’t come to talk to me about their credit card procedure. When I went to return the trailer, nobody was at the equipment drop off canopy so I sat there thinking someone would come. They didn’t and I had to go get them to find out what to do. The combination of the IT system being down and the inexperienced staff compelled me to write an average rating. Since the facility is new, I’m hopeful that my next experience will be better.
CHester SVery helpful and friendly workers who loaded and unloaded
Michael MPay money, rent a truck. What a country.
william eEverything was great. Just keep doing what your doing.
Ken PVery nice new facility. Access was a little confusing and on the app, I can’t add codes to Apple wallet. Other than that all good
SETH H | Online Move InSee the above comment
Thomas RService was great!!!
Micheal mI pulled into the drop off area where it said to wait. No one came out. Also was charged cleaning fee and damage fee. There was nothing in the truck and there was no damage. I am very upset with the lack of service.
Todd EThank you !!
ROBERT SEverything was perfect.
Robert CEasy drop off and check in of truck. Facility seemed new.
CECIL BHire staff that are presentable looking and more professional. Business casual should be the norm.
James BIt was my first time renting a truck. I was traveling from one city to another. I didn't know I could leave the truck in the city where I was staying. They didn't tell me that, and since I made a two-way reservation, I had to return the truck to the rental location.
Dennise MHelpful and easy to work with.
Cyndee VThis location is BRAND NEW, recently build and open. It is a STATE OF THE ART facility proudly maintained by employees. I worked with Dalton and his attentiveness to ensuring everything was above standards was commendable. I would highly recommend this facility.
Jennifer SImpressive campus! Enormous fleet.
Amanda MNew facility with kinks but people were helpful! I dropped the truck off with more than enough gas!!!
Stacy LLiked the rent a truck get a month free. Made it easy to move from the old storage and saved a few dollars
Mark C | First ImpressionsJust keep doing that great service
MIGUEL DConvenient location and 1 year price lock influenced my decision to choose U-Haul. Also, the facility is clean and well kept.
ESTANISLAO G | Online Move InRental confirmed in app for mobile pickup, arrived and no rental was available. Had to wait 30 minutes for the store to open. Once opened the rental I confirmed was given to someone else. Due to time constraints I had to take what was available, and what I was trying to avoid by selecting a rental two days prior. Explanation from the store was “we don’t know what happened”.
Sara MEverything went great
James GCounter staff unprofessional behavior. Check-out tedious lengthy with lack of high speed internet.
David TCan be more efficient to get a truck.
adrian cThis place by far exceeded my expectations, can't think of ways to improve.
MATTHEW PHorrible workers. Clueless on the process and even worse on the return.
Gregory EWe did a return after hours so we did not interact with a person, but the process was very easy!
Chrystal MGreat experience
Paul DPick-up was slower than I would have liked, but part of that is because there were people there before we arrived and apparently their rentals were complicated or they were difficult customers. overall we had a great experience.
Michelle AI had a little trouble reserving it, but other than that, everything was great
Scott SThe folks there are very professional and helping. Enjoyed my experience there.
Michael H | First Impressionsthey set my drop off location an hour away from my new house and lied to me saying it was 15 minutes away.
Javen MGood location easy access and friendly staff! 2nd time getting a vehicle, will always return!!
DRENNI CI filled the gas back up to the exact level as when I picked the van up in Georgia.A couple of hours after drop off in Florida I received my receipt with an additional charge of $11 for 2 gallons of gas! Unacceptable, I have the photos of the gas gauge confirming the above. Poor show U Haul especially after disrupting my move by not providing a dolly that had been booked with the van.
DONALD RHector did a great job!
CHARLENE DThis was a easy pick up and the employees were very nice and helpful.
David TGreat u haul location
TIMOTHY HScammers and poor customer service. Tried to charge me extra for "after hours" return. The rep was aware that I was returning it after they close, never mentioned an extra fee. I filled it up with fuel before returning it, to the same level when it was picked up. Wasn't much, only drove 20 miles. Still charged me for fuel. Will not be using them again and I am moving my daughter to college this summer, moving to Orlando. Will be renting a truck elsewhere. Will spread the word to others.
Jack M