Customer Reviews for U-Haul Moving & Storage of Landover

4,413 reviews

3900 Whitetire Rd   Landover, MD 20785
(Next turn after UPS on Ardwick Ardmore Road)

(301) 583-8932

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(301) 583-8932

3900 Whitetire Rd
Landover, MD 20785
(Next turn after UPS on Ardwick Ardmore Road)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Joshua S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

YILKAL t 
Rating:
5.0

Customer did not leave a comment.

Joan S 
Rating:
3.0

Customer did not leave a comment.

Kelvin A 
Rating:
5.0

Customer did not leave a comment.

Timothy H 
Rating:
3.0

pick-up and drop-off process was smooth and timely.

Dave F 
Rating:
4.0

Customer did not leave a comment.

CHARLES S 
Rating:
5.0

Customer did not leave a comment.

dexter j 
Rating:
2.0

I drove less than the 40 miles I estimated and was told the charge would be changed. It was not. I ordered the $10 pads and dolly offer. I was charged $12. The most important thing is that the right outside mirror would not stay in position. I fixed it numerous times but upon driving for a short distance it always moved and I could not see traffic on my right side. This almost caused one accident since I could not see if there was anyone in the right lane behind me when changing lanes. I tried to only drive in the right lane, whenever possible, from that time forward. I told the person who examined the truck about this problem and told him no one should be given this truck until it is fixed. I asked him to report this to the management at this location.

Robert C 
Rating:
5.0

Customer did not leave a comment.

Kim P 
Rating:
5.0

Very pleasant work environment to conduct business via the staff of employees. The General Manager Don was especially accommodating and professional. I would highly recommend other's for referral at This Location ☺️

Dionne D 
Rating:
5.0

Great staff so friendly.

Melissa A 
Rating:
5.0

Customer did not leave a comment.

DANIELLA S 
Rating:
5.0

Customer did not leave a comment.

Jonathon B 
Rating:
3.0

Customer did not leave a comment.

Cherrome S 
Rating:
5.0

I been doing business here a long time and it’s a very very clean facility with great staff

Thomas W  |  Overall Experience 
Rating:
1.0

When I got the location early Sunday morning to pick up the truck that I reserve. I was unable to do so, because someone did not do their job the day before. I had to wait there until an employee got to work to get a truck. Then I was given the key to a truck that I couldn't move because something was wrong with the back tire and it was dirty.

Andria C 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn B 
Rating:
5.0

The staff are always accommodating and professional when I use the service from a small trailer to the largest trucks never problem equipment is always in great shape and it’s an overall good experience I would recommend them to anyone

Vincent W 
Rating:
1.0

The mileage and gas on the printed receipt didn't match the actual car.

CHIQUITA J 
Rating:
5.0

You’re the best. I recommend no other company!👌🏽👍🏽

John F 
Rating:
5.0

Staff wonderful as ever. Greeted me by name. Helpful & over & above. My fave location.

Melissa A 
Rating:
2.0

Customer did not leave a comment.

Kayden T  |  Overall Experience 
Rating:
5.0

Just make sure to check vehicles once returned for tire pressures, oil changes, headlights, taillights etc. Not to say this isn't being done but the tire had the low tire light on.

Fay W 
Rating:
5.0

More lighting in the parking lot for returns at night (especially when you have ti wait for an Uber).

KARMIN S 
Rating:
5.0

The Uhaul in Landover was very helpful,Ms.Rose and Donald helped me out and I thankyou guys.

RONALD H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shamika B 
Rating:
3.0

I lost a lots of important information, and paper work, pictures. I lost everything

Subrena C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesus F 
Rating:
5.0

Customer did not leave a comment.

BELINDA S 
Rating:
5.0

Customer did not leave a comment.

Kent R 
Rating:
5.0

Customer did not leave a comment.

Brian T  |  First Impressions 
Rating:
5.0

Nothing, Please keep things the way you have them now. Thank you

Linda V 
Rating:
5.0

No improvement needed the workers were VERY friendly and explained everything that was needed for me to know about the services

Lashaun S 
Rating:
5.0

Customer did not leave a comment.

danielkingsley c 
Rating:
5.0

Customer did not leave a comment.

anthony l  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

dontei b 
Rating:
5.0

Always friendly staff & very helpful.

Melissa A 
Rating:
5.0

Possibly have the truck free of ice and snow prior to arrival.

Elizabeth H 
Rating:
5.0

Better/larger signage indicating the rental office is on the left. I got confused with truck rental sign on the side if the first bldg as you drive in and didn't realize it was a competitors location.

Karyn H 
Rating:
4.0

Customer did not leave a comment.

Karen M 
Rating:
5.0

Customer did not leave a comment.

RONTE G  |  Overall Experience 
Rating:
5.0

The online setup for taking a picture of your driver's license only worked for the front of the license.

Kofi B 
Rating:
3.0

Customer did not leave a comment.

Tamara S 
Rating:
5.0

7726 Finns ln Lanham Md…. Avoid that location the man there is so rude and unprofessional. My husband and I went there he was on the phone ( had the phone on speaker) cussing out a customer about some $500 , it was three other people there in the room listening on the conversation and we all know the lady’s (customer on phone) name , card information, I told my husband we need to go to a different location he man ( representative for U-Haul ) told us to wait on him even though he is in the middle of cussing out this other customer on the phone and there is other people ahead of us. I told him we leaving because I didn’t have much time to wait he put the lady on hold to address me by telling me this is America, trust me by that point my husband know I was going to go off on him so he than told him we definitely leaving. The man ( U-Haul) told us he wish that the other location we going to don’t have we need….. I’m so sorry that I didn’t get his name but the location is 7726 Finn’s lane Lanham Md….

Natalee H 
Rating:
5.0

The moving company was horrible and broke my things but over all the customer service lady at the U-Haul was very polite and had good customer service.

Quinisha C 
Rating:
4.0

Customer did not leave a comment.

Mitchell L 
Rating:
5.0

Customer did not leave a comment.

Lataunya M  |  Overall Experience 
Rating:
2.0

Stop charging customers unnecessarily. I took the truck at 154156 miles and I returned it at 154178 which is a total of 22 miles and I was charged for 40 miles. That's a difference of 18 miles. This is not a good business. Please send me back the difference of 18 miles that I was charged for.

MOHAMED S 
Rating:
5.0

Customer did not leave a comment.

YOLANDA B  |  First Impressions 
Rating:
5.0

Very personal and prompt

LIONEL K  |  First Impressions 
Rating:
2.0

Received truck with 3/4 tank of gas and I returned truck 3/4 tank of gas. Was still charged $18. The representative instructed me to bring it back 3/4 tank. I drove the truck 37 miles truck did not use 4 gallons for 37 miles usage.

Eric R 
Rating:
5.0

Customer did not leave a comment.

Jazmin M 
Rating:
5.0

Donald Byrd and Staff were very helpful during my interactions with Uhaul. They were very professional Thanks

Vincent S  |  Overall Experience 
Rating:
5.0

This is my go-to location. The service is outstanding, the staff is friendly and helpful. The equipment is reliable.

KARMIN S 
Rating:
5.0

Rosa was excellent

FARRAH G  |  First Impressions 
Rating:
5.0

I wish there was a way to give higher marks. The storage area was very clean and well lit. Access was perfect because, I didn't have steps or elevators to take to get to my unit. The experience of setting up the unit was very good. I saw examples of the spaces to choose from so I was well informed. Everyone was so helpful, even the workers outside. Thank you for excellent service.

CHERYL J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edwin S 
Rating:
5.0

The instructions for drop off were easy to follow

Daniel C 
Rating:
4.0

Customer did not leave a comment.

NIGEL M  |  First Impressions 
Rating:
2.0

Like I said I wanted to exchange one van for another one but they refused,Donald was ok.

RONALD H  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Misty R  |  Online Move In 
Rating:
5.0

They were friendly and very efficient. We wee in and out in no time!

Kjerste D 
Rating:
4.0

Customer did not leave a comment.

GWENDOLYNMARIE J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dumouriez F 
Rating:
5.0

Customer service was on point...thank you! Stressful day but you guys made it better

opal r 
Rating:
5.0

Friendly staff

Melissa A 
Rating:
5.0

Good

David F 
Rating:
5.0

Good services

Rukayat I  |  Overall Experience 
Rating:
5.0

This was my first time renting a UHaul and it was raining today. Everyone I spoke to was helpful and it was smooth picking the truck up and dropping it off.

Renee' H 
Rating:
5.0

Keep up the excellent service

Tiwanda Y 
Rating:
5.0

Customer did not leave a comment.

Nene a 
Rating:
5.0

Customer did not leave a comment.

GOVONNE W  |  First Impressions 
Rating:
5.0

Uhaul in my opinion is the greatest entity on the planet after Christ true church. They hung in there with us through the covid/covert crisis and their pricing barely changed. Speaking of change just don't change. Love um............

Jeffrey W 
Rating:
4.0

The staff is great, but the vehicle was in poor condition and the gas tank was below 1/8 full. Had less than 40 miles before I would run out of gas.

CHARLES S 
Rating:
5.0

Rosa was very professional and had my truck ready when i got there.

Jerrod M 
Rating:
5.0

Great Staff Only location on Whitetire rd that I will use.

Melissa A 
Rating:
5.0

Customer did not leave a comment.

Xzavier M  |  Overall Experience 
Rating:
5.0

Thank you! Excellent Service

Phyllis J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna R 
Rating:
4.0

Customer did not leave a comment.

Shani W  |  Overall Experience 
Rating:
2.0

Location needs to do a better job of rodent control.

JENNIFER W  |  Overall Experience 
Rating:
5.0

Update the courtesy carts

HAROLD B 
Rating:
5.0

Customer did not leave a comment.

Tiwanda Y 
Rating:
4.0

Customer did not leave a comment.

Jeffery H 
Rating:
5.0

Jerod was very helpful and courteous

Loren F 
Rating:
5.0

Customer did not leave a comment.

Robert U 
Rating:
5.0

Employees were super helpful and friendly!

Keshia T 
Rating:
5.0

Customer did not leave a comment.

Abby K 
Rating:
4.0

While staff are always helpful, the facility itself has consistent problems with the big storage area door keypad and door opening mechanism breaking, sometimes making it difficult to get in/out. Otherwise good facility, would recommend.

Roberto E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C 
Rating:
5.0

All of the men were so professional and even stayed a little longer than the hours so I could successfully get my truck. Thank you!

Nakia F  |  Overall Experience 
Rating:
5.0

Only location where I rent Uhaul trucks from. Staff is knowledge & extremely friendly.

Melissa A 
Rating:
5.0

Customer did not leave a comment.

Herbert H 
Rating:
5.0

Customer did not leave a comment.

Billy G 
Rating:
5.0

Staff at Whitetire Road Rocka!!!

Melissa A 
Rating:
4.0

Customer did not leave a comment.

Betty C 
Rating:
5.0

Customer did not leave a comment.

Charles M 
Rating:
5.0

Customer did not leave a comment.

Antoine B 
Rating:
5.0

Staff knows your name Staff always friendly & helpful. Only uhaul location I go to Great Job!!

Melissa A 
Rating:
5.0

Nothing keep up the great service an friendliness :)

Tiwanda Y 
Rating:
5.0

Customer did not leave a comment.

GIDGET B 
Rating:
5.0

Customer did not leave a comment.

Sarah B 
Rating:
5.0

My Fave Location Staff is friendly & the personable with everyone.

Melissa A 
Rating:
5.0

Very professional and courteous... They get you in and out with a smile. Thanks everyone!

Angela A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jenelle H 
Rating:
5.0

Customer did not leave a comment.

Kaydeon P 
Rating:
2.0

Customer did not leave a comment.

Clara N 
Rating:
5.0

Customer did not leave a comment.

NOE R 
Rating:
1.0

Terrible experience I will NEVER rent from this company again

Rheanna S 
Rating:
5.0

Customer did not leave a comment.

OLATUNDE B 
Rating:
5.0

Great job by the Staff...very professional and kind

Reuben H 
Rating:
5.0

Customer did not leave a comment.

Nicole G 
Rating:
5.0

Customer did not leave a comment.

Stephanie G 
Rating:
5.0

Only location I use. Great staff & everyone is friendly. Phenomenal customer service.

Melissa A 
Rating:
1.0

very bad attention, they don't know how to treat the staff, terrible attention, and when delivering the equipment he just sits and watches as someone disconnects the equipment from the car where it is delivered, and they don't give you your receipt at the time, I don't recommend that location.

jimmy m 
Rating:
4.0

Have more doll for people to use

Gary M 
Rating:
5.0

The staff was helpful and a pleasure to work with

Vincent W 
Rating:
5.0

Customer did not leave a comment.

Tarvio C 
Rating:
5.0

Customer did not leave a comment.

SHARON P 
Rating:
5.0

Customer did not leave a comment.

Juan G 
Rating:
5.0

Great experience would recommend 10/10

Daphne W 
Rating:
4.0

Customer did not leave a comment.

Darrell C 
Rating:
4.0

Customer did not leave a comment.

Craig H 
Rating:
4.0

The only issue that I had was the truck that I rented was not available at the time and I was sent to another location to get a truck, which meant that it was adding miles to my trip plus I would have needed to return it to that location or be charged $99.00…Other than that all was great…

Yvonne E  |  Overall Experience 
Rating:
5.0

I was very pleased with the service l received.

Jacquelyn G 
Rating:
5.0

Customer did not leave a comment.

JOSE H 
Rating:
5.0

Customer did not leave a comment.

tamara m 
Rating:
3.0

Manager had great service and is super helpful other employees leave much to be desired

kamau w  |  Overall Experience 
Rating:
5.0

Everyone was super helpful

Shani W  |  First Impressions 
Rating:
5.0

The staff is very and knowledgeable

Lolita D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILFRIED H  |  Overall Experience 
Rating:
3.0

There were mouse droppings all over my things. There was water damage and mold on some of my things.

Cecilia A  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Carlos E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAYA M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

audris d  |  Overall Experience 
Rating:
5.0

Mr. Donald forgot his last name was always helpful and polite very friendly

angela b  |  Overall Experience 
Rating:
5.0

Excellient Service 👍👌

Phyllis J  |  First Impressions 
Rating:
5.0

Staff were very helpful.

Colin W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tekela T  |  First Impressions 
Rating:
5.0

I had an excellent experience ,every went smooth

Edward P  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Breigh E  |  First Impressions 
Rating:
5.0

It was really convenient and the staff was very nice and helpful, I was given the wrong size unit at first and she noticed it and got my monthly bill knocked down, they were very helpful and attentive I would definitely come back if I needed storage again!!

Michael B  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jessica T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua a  |  Overall Experience 
Rating:
5.0

The ladies and gentlemen at the front desk in the service center were super helpful and so nice. The online people ended up giving me the wrong type of storage unit and the ladies at the front checked it out for me, realized it, and got some of my rent knocked down since I didn’t get the size I was paying for, they were super helpful and nice as could be. The place was sooo clean and loved how many carts they had for moving help. This experience was great and I will definitely be using U-Haul storage in the future for all my storage needs. Loved it.

Michael B  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

kraig m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David L  |  Overall Experience 
Rating:
4.0

Nice staff.

SCOTT S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yvette B  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stacey S  |  Overall Experience 
Rating:
5.0

Employees where very helpful

cheryl l  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael H  |  Overall Experience 
Rating:
5.0

Excellent customer service from everyone at this location !! Manager Don goes above and beyond , very helpful! They are all professionals and recommend friends and family to use this location and thank you !

AKLILU E  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gayle O  |  First Impressions 
Rating:
3.0

Wrong odometer reading going out. 4 hour hassel!!

MICHAEL B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

bartholomew s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIE O  |  Overall Experience 
Rating:
3.0

Disappointed that sometimes the staff does not respond to my emails. One person in particular (if she is still employed there🤢🙄) has a REALLY NASTY attitude (...simply has no sense of Customer Service or courtesy)!! Otherwise, the service is fine, and I also appreciate that more services are available online.👍🏾

Melba G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amerrah A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GIANNI H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nastassia H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRED J  |  Online Move In 
Rating:
3.0

The office was locked up 15 minutes early causing us to miss our flight and get a motel room for the night. The next day they were wonderful, but the whole ordeal did cost me a lot of extra money simply because someone wanted to go home early!

SHARON S  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

GLORIA W  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Carlos E  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michelle M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Breonna C  |  Overall Experience 
Rating:
5.0

Thank you for your service 🙏 8

CARRIE N  |  First Impressions 
Rating:
5.0

.

David L  |  First Impressions 
Rating:
5.0

THANK YOU MR. DONALD BYRD FOR BEING A BLESSING TO ME AND MY FAMILY!!! SINCERELY, Roderika Davidson

RODERIKA D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARVIN W  |  First Impressions 
Rating:
5.0

The rep is so nice

CONSTANCE P  |  First Impressions 
Rating:
5.0

My lock wasn’t on my door however he was very helpful with helping me upgrade to a larger size

Salina C  |  Online Move In 
Rating:
5.0

Great manager Mr.Byrd

GIANNI H  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CHARLES T  |  Overall Experience 
Rating:
5.0

Brianna was exceptionally helpful.

SHAMIELA M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CLAYTON B  |  Overall Experience 
Rating:
5.0

Professional , coueteous, knowledgeable and friendly.

dorothy w  |  First Impressions 
Rating:
5.0

Thank you for great service

Vincent S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELANIE S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

OBED A  |  First Impressions 
Rating:
5.0

Manager Donald Byrd so helpful, supportive, cooperative and understanding. His help gives renewed strength and hope and a new special multiplication of faith as so softly and eloquently expressed in the meaning of words of the song, and we quote, " You are the wind beneath our wings". And we mean this sincerely from the top and bottom of our hearts. Our family is on a special healing journey. During these evergreen ever changing uncertain times and seasons, we have experienced six Deaths in our family and illness emergency from cancer and covid-19 corona virus infections. As the song we learned when we were little children tells and teaches us that, "I Believe for every drop of rain that falls, new life of a new flower grows" and for all of our family members who have passed away, "A New Life of a new flower and our rose beyond the wall still grows." As written and spoken on the poem of Our Mother's soft warm love-filled heart felt sympathy card for funeral condolences. Abundant thanksgiving, good health, gratitude, prayers, love, peace & blessings for your kind help and assistance. Your staff and team are kind and helpful like caring extended family members. Always Keep your family members safe and healthy during these uncertain times. Thank you so very much. We are forever abundantly grateful and thankful to your entire staff and team members especially your manager.

LINDBERGH S  |  Overall Experience 
Rating:
5.0

They worked with me in trying to keep my storage

Mary M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

deborah w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shownika m  |  Online Move In 
Rating:
3.0

I have been out with a massive heart attack and rehabilitation has been averse for me I have made several attempts to contact Ms Mary at Uhaul and been unsuccessful. I did have the pleasure of speaking to a young man who stated he works there at uhaul and took down my message and inform me he would make sure Ms Mary gets my message I'm still waiting and this been months ago. Hopeful you all have not sold my belongs and I can still obtain them please notify me if this is obtainable

john e  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia F  |  Overall Experience 
Rating:
4.0

The staff was excellent I didn’t get her name but she was very helpful.

Derrick R  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

NALECIA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHYLLIS M  |  First Impressions 
Rating:
5.0

I received excellent service at the U-Haul location in Landover, MD. Mr. Byrd took his time to explain the type of services they had, and he did not hesitate to answer any of my questions. He also gave me time to select the type of accommodations I needed, and he also gave options to choose from. He and the other employees were both professional and courteous. I would recommend this U-Haul location to all of my friends and family.

STELLA C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shantay B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

serena h  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sharkea G  |  Overall Experience 
Rating:
5.0

This facility is well cleaned and well maintained…… every time I go pick something from my storage unit i have a relief about it. Throughout my time during the unit I didn’t locate any pest nor roaches. I will recommend this facility over and over again.

Oluwakemi A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosa H  |  Overall Experience 
Rating:
4.0

It was really nice

Thomas W  |  Overall Experience 
Rating:
5.0

The staff at this location were very helpful and polite. My unit was ready and I was given tips on how to simplify the move in process.

Laura H  |  Online Move In 
Rating:
5.0

Overall my experience was good. The unit is pricey. I had my unit for over a year and had no issues.

Jadell F  |  Overall Experience 
Rating:
5.0

Excellent

YETUNDE O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alvin P  |  Overall Experience 
Rating:
1.0

The associate did not book my storage with my truck as I requested. I had to call the day of to rebook! I got to the facility with my movers and the Hispanic girl was Rude and has a smart mouth and condescending attitude.I get to the unit it has a lock nothing they can do! I was sent to another place where the Gm,Don was helpful. But because of this I incurred significantly more charges with the movers because of them having to repack the truck,go to a different location unload again! So I was very unhappy!!

Latoya D  |  Overall Experience 
Rating:
5.0

The staff at the 3900 Whitetire Rd facility age fantastic. From the check-in desk to the manage to the parking lot attendant who offered to turn my truck for me before it was officially “mine”, everyone was so friendly, nice, and helpful. Special shout-out to Brianna! She went above and beyond in kindness.

Kathryn J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

treena w  |  First Impressions 
Rating:
2.0

The rental truck I was given was very unexceptionable that was raggedy it should not rented to anybody

Purcell J  |  First Impressions 
Rating:
4.0

This was my first experience using a storage facility and the team at this location exceeded my expectations. The staff’s customer service was amazing. I needed assistance on two separate occasions with my unit and they did not hesitate. The facility was very clean, well lit and maintained at all times. I am very appreciative and glad I chose this location.

Germaine S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kearra H  |  First Impressions 
Rating:
5.0

Samantha is the absolute best to ever do it. Kind, responsive, and helpful. Couldn’t ask for a better point of contact especially since I was in the wrong. Mari is the sweetest and accommodated me before I even got a chance to ask for things. The evening guys were awesome, hilarious, and always willing to help. Praises to the whole team. Thank y’all!!!!

Kevonne M  |  Overall Experience 
Rating:
5.0

The PRICE that I was CHARGED is HIGHER than the price that was posted.

Monica P  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alice M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sotonm D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lamin J  |  Overall Experience 
Rating:
5.0

Thanks for having me my furniture was safe no damages nor leeks,I appreciate it good writings!

Tanesha M  |  Overall Experience 
Rating:
5.0

Meri is very helpful

Christmas i  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keyonnai M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

howard h  |  Overall Experience 
Rating:
4.0

The staff was very helpful and made the opening and closing of the rental easy.

Ernest P  |  Overall Experience 
Rating:
5.0

😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁

Jeremy S  |  First Impressions 
Rating:
5.0

Everyone was amazing. All was quick and easy. Would use U-Haul again if needed.

Veronica F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany S  |  First Impressions 
Rating:
5.0

It was definitely a great storage experience because the truck rental & storage unit were at the same location which was convenient for my situation. Thank you!

April R  |  Overall Experience 
Rating:
4.0

The unit that I rented was very clean upon receiving the unit.

Dr C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

festus f  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Saynora P  |  Overall Experience 
Rating:
5.0

Great customer service!

Malitta S  |  Overall Experience 
Rating:
5.0

My experiences were all excellent. However I think that’s it’s ridiculous to continue charging someone after they have moved out and notified the staff that I moved and was out of town and the unit was empty and clean.

Barbara S  |  Overall Experience 
Rating:
5.0

Great customer service, very professional & helpful!

Malitta S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wendell S  |  Overall Experience 
Rating:
5.0

Rosa was great as were all the employees at the time that we used your storage.

Renee G  |  Overall Experience 
Rating:
5.0

Very helpful staff when I had an issue with the card not working. Great job!

Joseph W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Immanuel W  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Larry S  |  Overall Experience 
Rating:
2.0

1. I was shocked disappointed, and angry to learn that there were no elevators. How irresponsible is that of Uhaul. 2. When booking the truck I told the representative that I had a 1 bedroom. When arriving at Lanham/Bowie, I discovered that the representative was wrong. My items did not fit the storage selected. 3. There was only one person serving customers and his customer service was horrible. He had a get me out of here, no personality attitude. When I asked for a larger unit he informed me that there was no larger unit, but also told me that he had no way of finding out if another facility had a larger space. Ironically, when I found another location I was told that Uhaul does have a system that allows reps to check for space openings at other locations. So the rep lied to me. 4. I was late returning my truck the next day because I had to do my own research and find other people to unload me. I'm very disappointed in the final posseS of Uhaul. I'd like the overage for the late return to be refunded to me.

carol s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SIMON C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shantay B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

reggie d  |  First Impressions 
Rating:
5.0

One of the best UHAUL's I've been to so far. Meri was accommodating, quick, friendly, and helpful. I had a terrific experience at this location.

REENA S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

larry w  |  Overall Experience 
Rating:
5.0

The salesperson was very knowledgeable and gave us options and recommendations.

charmaine b  |  First Impressions 
Rating:
5.0

The person working at the UHAUL facility where I dropped my trailer and where I set up my storage unit was AMAZING. His name is Don. Don went ABOVE AND BEYOND the normal call of duty to be expected as an employee and really made things incredible for me after a long stressful day of moving and traveling. Give that man a RAISE. He's easily got to be one of your best employees.

JONATHAN M  |  First Impressions 
Rating:
3.0

Our move in experience was horrible, problematic, and exhausting on January 29, 2021, at approximately 6:15 PM when we discovered the main entry storage doors were locked. This was in conflict with the Storage Access hours of 5 AM to 10 PM as published on the U-Haul Standard Advantages for the facility. Items had to be moved through a single entry door instead of the various wide double doors at the loading dock. We were told upon move in that we should not be moving in at this time which was in conflict with the published time listed on “Your Storage Place of Landover” nor any other guidance or guidelines, verbal or non-verbal. Generally, it appears to be a lack of consistency of communication among all staff to customer for a smooth transition into the facility which was ultimately resolved through management or by others means.

Paul W  |  First Impressions 
Rating:
3.0

My first unit had rodents and moisture, which damaged many of my belongings. I filed a claim, but was ignored. I was moved to a nicer unit, which has worked out well. So my poor experience was offset by my great experience. Hence the average rating.

Clarence J  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NELSON S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yvette W  |  Overall Experience 
Rating:
5.0

Everyone was great

Angiline D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FABIAN G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARKITA E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DENISE M  |  Overall Experience 
Rating:
4.0

I have been a customer for almost 5 years and have another unit at this location. For the most part, I am satisfied with the service provided although shorter wait times when calling and not having mice droppings on my belongings would have improved the experience. Also, having a pro-rated refund would have been nice rather than paying a full month for less than 10 days.

Anita J  |  Overall Experience 
Rating:
5.0

I had one of those days 😪experience but the staff at both Lanham and Whittire truly was a big help in everyway possible .I just need to say Thank you to all the staff who helped me

SABRINA S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROSE B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

wanda j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rashod T  |  First Impressions 
Rating:
5.0

I should start off by acknowledging the one disappointment - the ubiquitous rat/mouse poop I would find scattered throughout my unit upon returning every 6~12 mos, That said, Meri Payne is a FANTASTIC facility manager. She has always been attentive and accommodating. It's hard to imagine a facility manager more generous and more capable. I always felt my belongings were safe and the facility was well-run AND I could depend upon her if I had an issue. Thank you, Meri!!

Russell K  |  Overall Experience 
Rating:
5.0

Great carts, great surveillance, great service.

Seanne T  |  First Impressions 
Rating:
5.0

I hadn’t been in this facility since 2004 and I was taken back at the change. I was greeted with high energy abs great customer service at 7:30 am. What a great feeling on a hot Saturday morning when you’re contemplating a move. Ms. Merci has excellent customer service and very knowledgeable. I would highly recommend this UHaul site.

CHERYL C  |  First Impressions 
Rating:
5.0

The employees are professional and should be promoted.

leavon r  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacob H  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Yvette K  |  First Impressions 
Rating:
4.0

Employees and managers are very friendly and helpful.

Eberrechi A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond R  |  Overall Experience 
Rating:
1.0

After hours I went in to store my items I was denied excess. There was a garage door that opened upon my approach in which I did not have access to. This facility is very unsafe and very inconvenient. I tried several times calling the after hour general manager over at Landover to have her assist me and the phone just went to voicemail. She never answered the phone so had I not figured out how to get in the unit I would have had to take my items back home and this was a two hour ordeal. This is only a two-story facility which means there is no elevator I had to walk around the outside of the building three times and up a flight of stairs to get to my unit . I was very unhappy last night

MARTHA O  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

JESSICA F  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

michael c  |  First Impressions 
Rating:
4.0

Please make sure new movers understand that all access doors 🚪 are not accessible nor business hours. May sure that truck renters understand the return procedure

TaWanda F  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DOLLIE S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carl M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LORI J  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

roberto v  |  Overall Experience 
Rating:
5.0

Held the unit for about 15 years and will be back! Pricing on unit stayed at reasonable cost throughout the years.

LANDOVER P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tamiko l  |  First Impressions 
Rating:
5.0

The gentlemen who checked me out was above superb in professionalism. Excellent employee. A real keeper. thanks

Cheryl W  |  Overall Experience 
Rating:
5.0

the access hours i have issue with the card and ask me for a code just to come inside but i can't have no access this is the only issue i find after hours etc

WILLIAM O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rhonda D  |  First Impressions 
Rating:
5.0

The two Reps were awesome. Don was quick and informative, gave us the info and set us up perfectly. Rosa treated my 5 y/o son kindly and made him feel welcome in the store.

Jessica A  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alexander E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGE W  |  First Impressions 
Rating:
3.0

I discover mice dropping among my belongings

THOMAS L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Breyah J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamisha F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ADRIENNE J  |  Overall Experience 
Rating:
5.0

The whole experience with U-haul was amazing from the truck rental to the storage facility. Thank you so much!

IVAN R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andre m  |  First Impressions 
Rating:
1.0

I was told that every storage mine included will have mouse traps and climate control to prevent property destruction... Unfortunately that was not the case! After several months of housing my property with Uhaul, It was time to move out when I opened my unit to find mice ,mice droppings and their urine all over my property. Spoke to a representative about it and he said uhaul can’t do anything about my property- Despite the guarantee of safe guarding my property from Rodents! That’s unacceptable!

Tambe A  |  Overall Experience 
Rating:
2.0

I would never use Uhaul again. The rat/mice problem was unbelievable. The only reason I didn’t give POOR as my overall experience is because staff was nice, efficient and professional.

Deanna C  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff

Timothy C  |  First Impressions 
Rating:
5.0

Knowledgeable staff and good Customer Service is hard to come by these days and is why I wanted to share my experience. The staff was very friendly, I was greeted as soon as I entered the facility. I was undecisive on which storage I needed but with the help of two gentleman (Don & Eduardo) they made the process smooth by offering me a climatized storage unit. I am happy on my decision and until now never knew such a storage existed. If you are in the market for a storage unit I would highly recommend this location.

Lauren R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Peter G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robin J  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

gwendolyn h  |  Overall Experience 
Rating:
5.0

I would come back

TANYA A  |  Overall Experience 
Rating:
5.0

The Staff was GREAT and always give the Customers a reminder on there Monthly Bill. I recommend 2 person and will do also with others. Thanks for the Service and Have a Wonderful Holiday!

Jeffrey H  |  Overall Experience 
Rating:
5.0

Superb customer service!!

Tambe A  |  First Impressions 
Rating:
5.0

Everything went well this time I really appreciated your service

JOTHAM C  |  First Impressions 
Rating:
3.0

I retrieved my property for storage unit and there was a dead mouse in my unit on my couch that it had chewed a hold through. In spite of there being a mouse box in the unit.

Crystal G  |  Overall Experience 
Rating:
5.0

Easy and efficient

MARCUS E  |  First Impressions 
Rating:
5.0

Continue the good work!

Julienne K  |  Overall Experience 
Rating:
4.0

They were very good

janet b  |  Overall Experience 
Rating:
2.0

I didn’t like the last second change on my rental truck that had me going further out my way to pick up the truck that cost me more on mileage after I had booked the truck a month ago.

Richard L  |  First Impressions 
Rating:
5.0

This is the best Uhaul I have ever used. Very fast service. The CSRs are knowledgeable and friendly. I also like the DIY services available. I would definitely come here again, if needed.

Danielle V  |  Overall Experience 
Rating:
5.0

Great service

Cristina S  |  First Impressions 
Rating:
1.0

As I mentioned in a previous email, when went to remove my belongings I found mouse dropping throughout my stuff, I found that be disgusting. I would not use that facility again, nor will I recommend

Deborah J  |  Overall Experience 
Rating:
5.0

The customer service was personable and professional.

Cheryl W  |  First Impressions 
Rating:
5.0

Quick pick up and return. Customer service was excellent

latonia j  |  First Impressions 
Rating:
2.0

The gentlemen wanted to go back-and-forth with me about What locker I need to have on my locker but can’t show me anything in writing saying that I have to buy a lock from U-Haul

Joseph M  |  First Impressions 
Rating:
3.0

Decent service but entrance to facility mot secure. Never had to use key card to enter. Additionally, main access to facility is in an industrial area, again not very secure. Rat droppings in unit.

ROBERTA M  |  Overall Experience 
Rating:
4.0

Dead rats were in my unit which left a nasty odor. There is a container in the corner that states it poison but I do not think it’s effective.

Georgia M  |  Overall Experience 
Rating:
5.0

Nice people and helpful

Jay S  |  First Impressions 
Rating:
5.0

Was pleasantly surprised at service received.

THOMAS N  |  First Impressions 
Rating:
5.0

Good

BENITO C  |  Overall Experience 
Rating:
3.0

Everything was awesome until I had mice crawling around and leaving droppings all over my things. The facility doesn’t acknowledge the mice problem but they put traps in the storage units. Nasty.

Danzelle S  |  Overall Experience 
Rating:
4.0

Manger of this location very respectful high standards endeavors to hers customers

JANICE F  |  Overall Experience 
Rating:
5.0

Thank you for your patience when i was late paying and always being kind and professional on phone. You guys ROCK!

evelyn m  |  Overall Experience 
Rating:
5.0

The staff was extremely friendly and helpful.

GWENDOLYN W  |  Overall Experience 
Rating:
1.0

Do not rent a unit at this location,It has a serious mouse infestation.

LATOYA R  |  Overall Experience 
Rating:
5.0

I really appreciate

Jeff T  |  Overall Experience 
Rating:
5.0

Excellent customer service

STEVEN H  |  Overall Experience 
Rating:
5.0

The support staff at the Landover U-haul was very kind and helpful but especially on the day of my move. She had a truck available as soon as I arrived at the facility.

Vigina M  |  Overall Experience 
Rating:
3.0

Facility had a significant rust problem that powdered the dtuff in my unit.

CALVIN M  |  Overall Experience 
Rating:
5.0

Everything went well I appreciate all of the kind staff. Keep up the wonderful work.

Gloria M  |  Overall Experience 
Rating:
5.0

Great experience

Roderick T  |  Overall Experience 
Rating:
5.0

Respect to the staff. The are excellent. Enjoyed working and will continue working with them.

Kenasar J  |  Overall Experience 
Rating:
4.0

Outside of my storage unit was well clean and maintain. I just moved out. In the back of my storage I found mouse droppings on several boxes.

LYNETTE G  |  Overall Experience 
Rating:
5.0

Very helpful staff.

Greogrey S  |  Overall Experience 
Rating:
5.0

It would be nice if you had a vendor machine with water, juice and soda inside the storage area for customers/ Also, it would have been nice if you had air inside the storage area for customers.

SHIELA O  |  Overall Experience 
Rating:
5.0

Don did a great job of getting me checked in and ready to go. Very friendly and helpful. Not sure why the climate controlled units are all up half a flight of stairs. That is an awkward arrangement

John T  |  Reservation 
Rating:
2.0

These people didn’t feel like working on a Saturday I hate that I left Public Storage

Karonn R  |  Reservation 
Rating:
5.0

Would do business again there!!! Great service!!

MONELL F  |  Overall Experience 
Rating:
5.0

Great facility with great workers.

Tony S  |  Overall Experience 
Rating:
5.0

Service was excellent at the Landover Uhaul and Storage however there wasnt sufficient A/C @ the storage unit side. It was very hot and can be a health hazard.

francine r  |  Overall Experience 
Rating:
1.0

Roaches, mice, water leaks, poorly maintained facility .

LEANNE S  |  Overall Experience 
Rating:
4.0

Everything was good, have to get the pest infestation under control.

FELICIA S  |  Overall Experience 
Rating:
4.0

I checked out on May 16th 2018

ISAAC J  |  Overall Experience 
Rating:
5.0

I WAS THERE OR 10 YEARS.

LYDIA F  |  Overall Experience 
No reviews have been submitted for this location.

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