Customer Reviews for U-Haul Moving & Storage of Lilburn

Rating:

1.0

Horrible customer service from “p”. Donovan however was great to us. Sadly because dog the other lady I’m giving 1 star. Don’t recommend this place.

Rating:

5.0

very nice lady (mgr) at the desk upon arrival, held my rental due to our late arrival

Rating:

5.0

The person who rented us the U-Haul provided good customer service and was knowledgeable. (I'm sorry I can't recall his name). The truck was in a great shape. Oz provided great customer service when we returned the truck. Overall, a great experience.

Rating:

4.0

Great help from the staff.

Rating:

5.0

Pronda was great. Everything went smooth. Thanks U-Haul!

Rating:

5.0

Continue With Great Customer Service

Rating:

3.0

Si hay algo k en verdad me molestó fue k el precio del estiraje en pantalla era uno y luego le aumentaron como 30 dólares más y la única respuesta k obtuve fue ese no es el precio ya subió pero en la pantalla decía el precio k estaba y ellos dijeron no la verdad no vale la pena

Rating:

5.0

Donovan was excellent. His customer service was superb.

Rating:

5.0

Storage Fee increases too often and costly for size of unit.

Rating:

4.0

The staff was very nice and courteous. They gave us a clean truck

Rating:

5.0

Location and equipment were good. The staff member was very unfriendly but respectful.

Rating:

3.0

Fix the indicator lights

Rating:

5.0

Consider free mileage up to 50-100 miles.

Rating:

5.0

Cool

Rating:

5.0

The u haul desk attendant is very courteous and professional.

Rating:

5.0

Oh yes it’s been wonderful! Clean and this month I’ll be moving and it was easy and best staff!

Rating:

4.0

The truck's back hatch was very difficult to close, it almost required me to stand on it to get it totally closed. Also, the turn signal had to be manually turned off, but that was pretty trivial.

Rating:

5.0

Facility manager Pondra is exceptional, we throughly.enjoyed getting to know her and the rest of her staff over the years we utilized the storage unit and the many, many truck rentals in support of our our business.

Rating:

5.0

Great customer service

Rating:

1.0

We rented a 6x12 trailer for a 3 day moving trip, and 2 out of 3 days something went wrong. A tire blew on day 2 and delayed our trip. After the tire got replaced, the next day all the lights on the trailer went out. I reached out to roadside assistance and never got an answer. We had to drive home in the dark with no lights on the trailer.

Rating:

5.0

No one was there when I dropped it off.

Rating:

5.0

I rented a van for 8am pick up. When I arrived I had to call the 800 number because there were no keys to the van. That's when I learned I had to get the keys from inside the store because vans do not have a lockbox. This was terribly inconvenient since the store didn't open for another hour. I also had a friend with me who pushed her written schedule back in order to help me, and I had to contact my work to tell them in would be late. If customers cannot rent the vans before 9am due to no lockboxes, then we should not be able to choose a time before 9am when setting up the tented online.

Rating:

5.0

Great products and amazing customer service!

Rating:

1.0

I received a call in December stating that my storage unit was going up for auction next month which would be January 2025. My unit went to auction 12/26/24. This unit had everything that I own in it. Not even a chance to make payments or anything. I’m so sad right now.

Rating:

5.0

Convenient and affordable!

Rating:

2.0

Derek booked our truck for 39.95 on 12/23 and we went to pick up on 12/24 , a front office person was charging us $79 .99 for a day instead of $39.95. It took a lot of talking but he still did not believe us and had to call Derek to confirm. It was not very professional and we had a stress even before renting it. I suggest that U-Haul needs to have better communication with each other, so a customer does not need to face this stressful situation

Rating:

5.0

The staff was professional kind and patient. The facility was clean and centrally located. I highly recommend.

Rating:

5.0

The staff were helpful and professional. The truck served our needs perfectly.

Rating:

5.0

I had an excellent experience in the past, but recently things have been getting worse, the only staff member can provide exceptional customer service is a wonderful Lady Ms. Jones. Others you feel like they are fighting with you.

Rating:

5.0

Excellent Service, Clean Trucks

Rating:

2.0

I have not received my refund. I paid extra money

Rating:

5.0

Our pick up representative was efficient but not as warm and outgoing as the regular staff at Rockbridge.

Rating:

5.0

Excelente servicio muchas gracias

Rating:

5.0

Your representative was superb. She was polite, friendly and helpful. No complaints, would not hesitate to use this location again

Rating:

5.0

Pondra keeps her fleet cleaner than any UHaul location I have worked with in my 20 years of business.

Rating:

3.0

Have the items that people reserve available.

Rating:

4.0

Very good experience, friendly and polite personnel.

Rating:

5.0

Good

Rating:

5.0

This Uhaul location is perfect! Well lit, secure and clean! The staff are so helpful and kind. Pondra, the manager of this location is by far the best I’ve met. She is SO kind and helpful! This storage experience was the best Ive ever had. Thank you Pondra!

Rating:

5.0

My rentals were recommended and reserved by another u haul office that at this time was not able to meet my needs. Both offices provided me with great service.

Rating:

5.0

Pondra is amazing !!!! Thanks so much !! For fast and easy service !

Rating:

5.0

Nothing needs to be improve. The rep was outstanding and had great customer service.

Rating:

5.0

Well managed, helpful staff, rent here on regular basis and always a outstanding experience Thank you Pondra

Rating:

4.0

bad parking lot but nothing can be done about that, The agent was super helpful and efficient in handling multiple customers. Overall, a good experience.

Rating:

2.0

The person at the counter was beyond rude and made the experience an unpleasant one.

Rating:

1.0

I was over charged 56.00.. my rental was 105.00.. but I was charged 111.00 plus 48.00 on my card

Rating:

3.0

Make sure trucks are clean on the interior the dash was sticky and the passenger door lock didn’t work with the key.. The truck had issues while driving the ANS light came on and it started squealing and the traction control also.I was told I would get a discount for the issues we shall see.

Rating:

5.0

Your staff at this facility are top tier. They were always helpful and helping. The manager goes above and beyond. I have absolutely no complaints. The facility was well kept, so clean and free of rodents and bugs for the most part. I would definitely recommend all my friend to use this storage.

Rating:

5.0

Consistently clean and reliable equipment. Friendly and helpful Staff.

Rating:

2.0

I am being charged for damage/missing equipment that I didn't even use. The dolly was returned and never even left the truck.

Rating:

5.0

Great service. Donovan explained everything and got me on my way quickly. Thank you.

Rating:

1.0

Truck was filthy. Couldn’t see past the bugs from the last renter. Tech didn’t tell me I needed to chain the car to trailer. Rear trailer tire had a slow leak. Was flat in Nebraska. Took hours for someone to come change tire. I drove to a Walmart tire center. They would not touch it because it was a U-Haul trailer and I had to go through roadside assistance. Then I misplaced the keys. I tried for five hours to get them to send someone to rekey I didn’t care what the cost was. they called me back three hours later and said they couldn’t find anybody. I was on my own to try to get someone, maybe on Monday. 2 days later. which no one would touch thank God my wife went back into Walmart a third time to ask again. Has anybody found a key to the U-Haul. It miraculously showed up five hours later. My trip was horribly delayed. My wife and I were stuck in the middle of America.

Rating:

5.0

They provide good service and attention, more than excellent, thank you.

Rating:

3.0

The lady at the front need to be nicer

Rating:

2.0

I pulled up to the location early last week before they were open and happened to notice that the back of the truck was open. I thought this was odd but maybe was overlooked and I proceeded with the rental. I finished the paperwork and payment process and then closed the back door of the truck when I noticed a pungent smell (think rotten food or dumpster). I was hoping it was an animal carcass in the creek beside the business but when I drove it home and opened up the truck to load it , I then realized that it was indeed the truck. We cleaned it multiple times with vinegar, cleaning solution and bleach and although it did improve some it never went away. I called Uhaul reservations when I realized the smell was here to stay and that it might affect my daughter’s possessions that we were moving in the truck. Although, they were very empathetic and friendly they were unable to find me a replacement because it was a busy move in weekend. So now, after the smelly move my daughter is hoping her mattress will “air out” .At the same time, I am disappointed with the fact that I paid a lot of money for a truck that was not clean and obviously was known to not be clean. I know the smell is not the fault of Uhaul but the condition of the rental upon receipt is. Despite the apologetic and friendly people on the phone, I will likely never use Uhaul again and definitely will not return to this location as they obviously knew this truck had issues (this the open door to try and air out the smell.)

Rating:

5.0

Donovan was so helpful and professional. He guided me through the onboarding and offloading process with care and patience! Ten stars for Donovan, he presented the company well!

Rating:

4.0

Always get excellent service from this location. Highly recommend.

Rating:

4.0

It looks very clean

Rating:

3.0

The manager who rented the cargo van to me was very rude with poor customer service skills. The gas tank was 1/4 full and she tried to tell me it was full. I only drove 13 miles for a local move and brought the vehicle back with the same amount of gas, a 1/4 tank. I was initially charged for 15 miles mileage as an estimate and she charged me 7.50 extra when I rented the vehicle. She refused to give me the $7.50 back and would not listen to me so I left. I feel like I was overcharged and would like a refund of the $7.50. I will never use this location again.

Rating:

5.0

The customer service is amazing. Pondra really took care of me. The staff goes above and beyond!

Rating:

4.0

The air conditioner was not cool enough on 4 floor but I still like the facility

Rating:

5.0

Everyone - from the Greenwood, SC location (store manager, Bryan Tupperware) to the new location (Ozz) in Lilburn, GA that I'm now using, has given me EXCELLENT and above and beyond customer care/service!

Rating:

5.0

No comments

Rating:

5.0

I would say that Pondra, the storage manager was very professional and extremely helpful. She made the move-in seamless.

Rating:

3.0

I’m there should be an in between answer option for some of these questions. The facility is infested with Japanese Stink Bugs which they should do something about. I brought a few unknowingly and unwillingly with me, hidden amongst some of my belongings. My unit was in the top floor. When I went to pick up and move out it was raining outside - apparently inside too. My unit had at least two leaks coming from a leaky roof. It was obvious they were old, ongoing leaks considering one leak was next to a metal beam that was rusting. I took plenty of pictures. I immediately called down to let the manager know about both issues. She replied “The bugs have been here since I’ve been here” and to two of my boxes being soaked “Did you get insurance?” EXCUSE ME?!? How about y’all maintain your building/property!!! I shouldn’t need insurance from things being damaged because y’all can’t repair a roof!! WHY was I paying $150 to has CLIMATE CONTROLLED storage when you can keep the weather out?? Not to mention paying a 50% late fee and getting the same rude manager on the phone when I tried to discuss that with someone in your office?!? I have a new unit where I moved and it HALF what I paid at your place. So, can I say it was a terrible experience? Yes, 100% I can with these issues just stated. Was it all the time? No, most of the time it was okay and not obvious issues. Then again how often does one hang out at their storage unit? Tondra, the manager I spoke of, has ZERO business working in customer service PERIOD. And please, I do not need her to call me again with her insincere apologies. She was rude on the phone a couple of months prior and when I was angry at the party who came with me she also decided she was getting involved with that too. Threatening me with not letting me lease the truck - even after it had been paid for. Telling me I was calling her names when all I did was tell my party that she was being over reactive. Also your policies on your website don’t match up with what she said I had to do. I’m guessing, since she wanted to make my day even tougher, the website would be the correct procedure and not what she said. I was extremely happy to get my items out of this place. Was the overall okay, yes. All your other employees seemed to be professional, accommodating and courteous.

Rating:

5.0

Ms Pondra is a very nice lady and takes excellent care of her facility and her customers

Rating:

3.0

I just wrote out and then deleted my long customer complaint about the management at the facility. In the spirit of the Christmas holiday. Let’s all have an amazing year.

Rating:

5.0

The female manager there is a great leader! You definitely have the perfect person at your establishment. She needs a raise-she goes over and beyond for your company and deserves to be compensated.

Rating:

2.0

Why make customers do everything online if you are going to make them submit and answer all the same questions in person. The General Manager Ronda or something like that was unprofessional.

Rating:

5.0

If someone is looking for a great spot to store personal items...do not pass this place up. Nicest people ever!!

Rating:

1.0

The super Pondra is amazing and wonderful no

Rating:

1.0

Multiple calls, no response. Overcharged on my bill. I will think twice before using this location or Uhaul again for that matter

Rating:

5.0

Staff was always super friendly and helpful.

Rating:

5.0

Very friendly and nice!!! They were always on it!!!

Rating:

5.0

The guys there were very helpful, and went out of their way to ensure that the unit is what I really need. The world really lacks THIS kind of customer service & care. Thank you 🙏

Rating:

5.0

Yes the staff at the Rockbridge Rd location were great. The was annoyed by my questions and was ready to assist me in anyway

Rating:

4.0

Good experience. Thank you.

Rating:

5.0

Great Service from the young man at the counter thst day. I didn’t get his name but he’s a keeper.Very calm and professional.

Rating:

5.0

Rented a car hauler which worked out great!

Rating:

5.0

Pondra Jones was very helpful and always says hello when I am there! 10 stars for her *********(

Rating:

5.0

Diego and the younger guy that he had working with were totally awesome!! Great guys and they make a really good team!! They are definitely an asset to U-Haul!! Thank you all, Kathy Velker

Rating:

5.0

Pondra is hands down exceptionally helpful & an engaging Manager. Our year long storage experience at the Rockbridge in Lilburn, GA has been nothing less than pleasant & positive. We highly recommend the professionalism, easily accessible & clean facility.

Rating:

1.0

The associate who took helped me get set up with my storage unit and my moving truck reservation was super helpful, was an absolute sweetheart and answered all of my questions. The manager Pondra, on the other hand, was the complete opposite experience. She was incredibly rude and unprofessional, and I was shocked when she told me she was the manager. I was so disgusted with her attitude and behavior that I cancelled my moving truck reservation, and cancelled my storage unit with no backup plans even though I had to be vacated from my residence in 2 days. I have never experience such unprofessional behavior and poor customer service. On top of it all...she had a trainee with her! I will never do business with her or uhaul again after that experience.

Rating:

5.0

Thanks

Rating:

5.0

Pondra and the entire team were extremely helpful and professional.

Rating:

5.0

Thank you, Pondra!!

Rating:

5.0

Thanks

Rating:

5.0

Great customer service!!!! Take care of all your essential needs when it comes to moving!!!!

Rating:

5.0

I started out with one manager, Michelle Allen, and ended my rental with a second manager, Pondra Jones. I started with a good experience and I ended with the same good experience. The facility was always clean and attended. The staff was always courteous and helpful. Highly pleased with the service & my items from storage are in perfect condition.

Rating:

5.0

The only thing I had an issue with was when I went to drop off a load at about 930pm last night there were U-Haul trucks parked in the road going off around to the back of the building that I am going to assume had been returned. It was like they just pulled in and parked there in the middle of the road so the didn’t have to walk down?? I couldn’t get up that way to my unit, instead I had to go in the front door which isn’t a big deal it just took me a little bit longer so I think I was about two minutes late getting out.

Rating:

5.0

I was well taken care of and got it exactly what I needed. Staff was wonderful, friendly, and helpful.

Rating:

4.0

Good people in the she deserves a raise since she is the only always working alone And you guys raise the price 2x in one year

Rating:

4.0

Attendant was nice however I don’t feel Uhaul in general is transparent in their services and there are hidden fees & issues I experienced

Rating:

1.0

My RV was vandalized (Catalytic converter stolen) will not ever recommend anyone to store a vehicle at this location. There was no notification sent out stating that nine U-Haul trucks were also vandalized in the same manner. U-Haul showed no concern and didn’t even offer any compensation with this situation occurring on their property.

Rating:

5.0

Good súper happy

Rating:

5.0

Lights have not been coming on in the area my unit was located, thus very dark within the unit.

Rating:

4.0

The rate increase every year was ridiculous. Every time brought it up or stated I would be late, I was questioned, when would I like vacate my unit. We are living in hard times, and kindness is it’s own reward

Rating:

5.0

Great storage site--everyone was always so helpful

Rating:

5.0

Pondra is professional, capable, and pleasant. She manages a clean facility with an excellent staff. Nothing is neglected and she's always ready to her customers.

Rating:

5.0

Great service

Rating:

5.0

The the employee could have a better attitude in service

Rating:

5.0

Friendly and helpful staff. Checking in a new customer from beginning to end was thorough and excellent.

Rating:

5.0

The ladies I dealt with were wonderful!

Rating:

4.0

Love the place, hated that the ownership kept raising rent, especially on a renter that was there for over 5 years, always paid on time and was never a problem. I stuck it out during the pandemic when I was not working for almost a year because I stored my business materials (team building) there even though I never needed them and was making no income. Charge new people more when they rent, leave excellent renter rates alone. I would've stayed for a few more years as my business improved but the last 7% raise was too much. So I'm gone. You lost an easy $1800 a year for a $120 a year raise.

Rating:

5.0

Great service!

Rating:

5.0

Megan in particular was very helpful. We had an admin problem at the beginning but she kept working on it and with a good attitude. It was resolved quickly and I enjoyed working with her.

Rating:

1.0

The manager there is so unprofessional and should be fired. When I first came to Uhaul the manager at that time was helpful, friendly, and made my move in a good experience. When I left management changed and it was the most horrible experience I have had, the manager was rude, lazy and all around made Uhaul look bad. I have always looked at Uhaul as a class storage company but after dealing with her it gives the impression of The lowest class storage company. She spoke as if she was from the lowest educated part of Atlanta and treated me as if I was not important. Not only that but when I moved out she did not want to do her job and complete my move out which resulted in being charged the following month and I had to go through a lot just to prove I moved out to get my refund which I did and received my refund after a week. And yet again she fail to do her job once move and left me in her system again and they debit my account the following month as well when I called to have them refund my money and remove me from their system she spoke to me as if I was bothering her and even told me not to call there again as if she did not care I was over charged once again. I am stilling waiting on that refund as of today. I will never use your company again and have made it clear to all my social media followers that if they want good service any other company is better than yours. I know I have personally help 5 of my friends find other companies so they could move their belongings from Uhaul to a better company. I always have a lot of friends and business associates in the property management world who I have expressed my concerns with regarding your company and with your prices increasing and never being the better price in the first place they have also decided to discontinue referring clients to Uhaul. I hope this feedback helps make major changes to your company so that one day you can once again be seen as a class A storage facility.

Rating:

5.0

The staff went above and beyond to make sure I had a storage unit that would work for me. They did extra work and did it cheerily. I really appreciate them.

Rating:

3.0

The staff needs to work on their customer service . This location seemed to be under staffed.

Rating:

5.0

We are moving from Lilburn to Marietta and used your facility to store small furniture, clothing and just "stuff." After 26 years in one home, we acquired a lot of "stuff." Your facility and staff made our move possible. The facility was clean, safe, and always available to us. The staff was friendly, helpful, and seemed to always be in a good mood. When I moved out, the trk I rented was available when I needed it and fit my needs perfectly. Zero negative about my experience w/ Uhaul.

Rating:

5.0

Get customer service skills Cery knowledgeable about the business.

Rating:

5.0

Meghan was wonderful! Very helpful and knowledgeable and went above and beyond to make sure I was taken care of. Great customer service!!!

Rating:

4.0

Pondra was amazing at address and resolving my issues and concerns. I appreciated her bright smile and warm personality.

Rating:

5.0

Filled the bill exactly according to my needs

Rating:

5.0

Overall my experience with you facility was convenient and trouble free, the staff there were courteous and friendly.

Rating:

5.0

Pondra was so helpful and amazing to work with. She made it so easy for us to get set up with everything. If we ever need to rent or store again, we will drive past every other uhaul place to go here.

Rating:

5.0

Thank you

Rating:

5.0

I have used this location multiple times for storage as well as truck rental. Cassie, as well as everyone else in the office, was super helpful with answering questions and explaining procedures. The facility is well lit, clean, and conveniently accessed from the front and back of the building. I would highly recommend this location at 140 Rockbridge Rd NW, Lilburn, GA. Many thanks to the staff for making my experience a pleasant one.

Rating:

5.0

Michelle was awesome!! She really went above and beyond. Satisfied isn’t enough to express how grateful I am and how well taken care of I was.

Rating:

5.0

Very helpful and friendly people. Went above and beyond to help me.

Rating:

4.0

except for the constant price increases, I think this is a terrific storage facility. the lady in charge is always friendly and professional

Rating:

5.0

Superb handling of our out-of-state move. Every detail addressed and implemented so that our move-in went flawlessly. Our truck return and storage access were amazing it easy when circumstances are generally stressful. THANK YOU Michelle and U Haul!!

Rating:

1.0

Manager hung up on me and was not very friendly. Will not recommend to anyone.

Rating:

5.0

Michelle and Casey were so accommodating, professional and friendly. We had a challenge with our movers and although U-Haul couldn't do anything, Michelle and Casey still took the time to call to make sure we were alright. Thank you! We would definitely recommend this storage facility to everyone.

Rating:

5.0

Michelle is and has always been the best. I don’t care if I live 50 miles. I will always store at that Uhaul or recommend anyone who wants too. You rarely find great people like her in this world. 100/10

Rating:

5.0

Michelle and her staff were always pleasant and easy to work with. They handle things professionally and with ease. Whatever problem I had they were able to work it out. Thanks for your service.

Rating:

5.0

Every one was just awesome Michelle, Johnny and Rich. Keep up the good work

Rating:

5.0

Excellent customer service

Rating:

5.0

Good experience with all the staff. They were very helpful and knowledgeable.

Rating:

5.0

Michelle and the staff were very helpful and ensured that my move in experience went smoothly.

Rating:

5.0

Staff was very friendly and helpful.

Rating:

5.0

Staff great, facility is convenient to my home, and I rented a van from this facility previously.

Rating:

5.0

Michelle Allen was wonderfully kind and compassionate to me during a difficult period of transition in my life. I felt like I had a friend at UHaul and I will miss her very much.

Rating:

5.0

Both of the gentleman working yesterday evening were amazing, professional, respectful and very helpful. Thanks for hiring people like them

Rating:

5.0

Michelle is awesome!!

Rating:

5.0

Michelle is a great manager!

Rating:

5.0

Great experience

Rating:

5.0

Our U-Haul facility is top notch. The manager and employees are friendly. I have had no problems with them ever. Pricing is reasonable. I am very satisfied.

Rating:

5.0

Staff was excellent to work with. Facility was clean and well organized

Rating:

5.0

I used this storage family for many years and Michelle had alway been very friendly and helpful. The facility was always impeccable.

Rating:

5.0

All of the staff were helpful, informed, and friendly. I especially want to point out Mohammed and Michelle have both assisted me above and beyond the call of duty on more than one occasion. Thank you.

Rating:

5.0

Very pleasant and kind. Clean place and I was in and out at a short amount of time. She was under a lot of pressure and stayed as pleasant and helpful

Rating:

5.0

Working with Michele was great!!!!

Rating:

5.0

My first experience with the manager Michelle was by phone before I arrived in Georgia. Michelle's pleasant and helpful demeanor provide for me, the comfort of knowing when I arrived -I would be dealing with a competent and reliable business person. When I arrived, Michelle was professional, helpful and very friendly -providing exceptional customer service. This was all while Covid-19 protective measures had been implemented for customer and staff protection. I applaud Michelle and Uhaul for taking this crisis seriously and for doing what they could to keep us all as safe as we can be. For all these reasons I gave the top rating. Thank you Michelle for making this process easier for a very tired traveler. I would recommend this business to friends and family.

Rating:

4.0

I thought everything went well--friendly customer service, and access was easy; just a little glitch in the beginning where I found it hard to see what the manager was showing me with the swipe card.

Rating:

5.0

Very good storage building. Has a lot of storages to fill. Easy to pack and unpack storages and a lot of space.

Rating:

5.0

Great place. I recommend this location for any uhaul needs.

Rating:

5.0

I'm happy to have had great customer service, and a sale of storage made simple!

Rating:

5.0

Exceptional customer service with Michelle!! She explained all the charges and plans perfectly. Looking forward to storing my belongings there. UHaul is lucky to have her!!

Rating:

4.0

I needed to have 24 hr access

Rating:

5.0

Michelle is a great manager and was very helpful.

Rating:

5.0

Excellent customer service as always.

Rating:

5.0

Excellent facility! Great service! Will return!

Rating:

5.0

Exceptional cleanliness and service from Michelle and Andre

Rating:

5.0

Excellent customer service and well maintained facilities. Great shoutout to Michael for over-the-top customer care.

Rating:

4.0

There should be know late fees!

Rating:

5.0

Professional, Helpful, Friendly, and Efficient. We are repeat customers to this particular location because of their reliability and knowledge.

Rating:

5.0

Bill was great and helped us tremendously

Rating:

1.0

I opted for the one month free storage and stored my things May 19th, 2019 and retrieved all of my belongings Jan 1, 2019.They’re are still trying to bill me for the unit.

Rating:

5.0

Michael, was super professional, kind and couldn’t have been more accommodating. Thanks for everything

Rating:

5.0

Michelle is the best! She was very helpful and always went over and beyond. I would come back just to see her!!!!

Rating:

5.0

We were impressed with the friendliness and helpfulness of the staff. Great job1 Thank you!

Rating:

5.0

Superb service and excellent facility!!!

Rating:

5.0

Michelle and the staff re excellent! Sincerely, Morinette Abraham

Rating:

5.0

The service was excellent. The only issue I have is the wait time for issuing the access card. I was told sometimes it takes up to an hour before the access card is activated. Thank you

Rating:

5.0

They were patient with me and went over every step on what happens when I want to access the storage area. They made sure that the pass worked and that my lock was securely fastened to my area.

Rating:

5.0

Nice place

Rating:

5.0

Great place

Rating:

5.0

Customer service was quick, easy, and friendly!

Rating:

5.0

I have had the unit for over 4 years. Michelle is the greatest! I repeat the Greatest. We only gave it up because we finally have a house with storage areas and we delivered a truckload to Goodwill

Rating:

3.0

Storage was ok but the front office needs to improve on customer service (in person and especially over the phone.)

Rating:

4.0

Water under window Lots of dead bugs at move out I never had a problem in two years thank you u haul

Rating:

5.0

thank you!