Customer Reviews for U-Haul Moving & Storage of Longview

Rating:

4.0

This haul location is good but the customer service of one employee calls for proper customer service training and I'm sure that this is not the first complaint against her.

Rating:

5.0

Quick and professional!

Rating:

5.0

Truck drove & moved stuff. 10/10

Rating:

5.0

Inadequate explanation of alotted mileage leading to a 70 mile overage

Rating:

5.0

I always enjoy the staff at this location, they are always friendly! The trailer had a lot of exterior damage but the inside was clean.

Rating:

4.0

We would have preferred the smaller cargo van. None were available.

Rating:

4.0

No comment

Rating:

3.0

Return times need to be more liberal. Trucks needed washed bugs all over windshield

Rating:

1.0

Ask if would like the $15 fees and the $30 collision fees instead of just charging the customer without acknowledgment.Was not pleased when found out after receiving receipt and payment had already been drawn from account.

Rating:

5.0

The Longview office was very nice and helpful. I reported the truck transmission issue and they said they would take care of getting it checked.

Rating:

5.0

Thank you.

Rating:

5.0

Easy return, quick and efficient.

Rating:

5.0

Although we did not move into storage unit and dropping truck was not at the right place and couldn’t get our deposit back there, we were able to get everything taken care of at main UHaul store!

Rating:

5.0

Always happy customer service

Rating:

5.0

Very clean, professionally staffed facility.

Rating:

4.0

I asked for a trailer with a ramp and wasn’t given a ramp. Maybe listen better

Rating:

5.0

Always excellent service and professional staff.

Rating:

4.0

i don’t usually give the highest rating because i believe there is always room for improvement, but everyone i dealt with was courteous, knowledgeable, and professional. Great experience!

Rating:

5.0

Continue being professional and friendly. Very knowledgeable employees and explained everything well

Rating:

3.0

Staffs responsible should be to ensure the information on the customers contract aligns with the vehicle. For example , the amount of gas in the vehicle, correct vehicle/license plate number as assigned. Customer should never have to return to the business as the contract amount of gas isn't the same as in the vehicle. Never assign an vehicle with dash board lights on, then more when it's returned. Customers safety and time is also valuable.

Rating:

5.0

The pictures of the vehicle during the check in process were not accurate and I had to dispute several of the images.

Rating:

5.0

The cargo trailer I rented had a badly corroded wheel (driver's side front). You might want to address this. Also, that tire was 10 psi low. I should have checked these things when I picked up the trailer, but we were in a hurry. Sorry.

Rating:

5.0

Very nice people's

Rating:

5.0

The experience was good and convenient. Friendly helpful staff at this location with plenty of assorted boxes and packing materials.

Rating:

5.0

Very busy place but very efficient! From the guys checking the equipment in to the owner ( who is 80 yrs old), it was superb!

Rating:

5.0

It was a great experience.

Rating:

5.0

Everything was Excellent!!

Rating:

5.0

Nothing, i love my experience there. They are always friendly and nice to me.

Rating:

5.0

This location always goes above on beyond to assist

Rating:

5.0

Friendly, courteous, and excellent work was done installing trailer hitch.

Rating:

5.0

Best Uhaul Store ever!

Rating:

3.0

N/A

Rating:

4.0

I rented the 4x7 trailer once before and both times the license plate bulb was hanging down in front of the license. Not a big deal but still not really up to snuff. Other than that , good equipment in good shape.

Rating:

3.0

Drop off is a little confusing. To exit with your personal vehicle you have to drive through the building or leave through the drop off lane

Rating:

4.0

Please make sure the drop off signage is more visable.

Rating:

5.0

My only complaint was that there were no appliance dollies available for rent. Otherwise, I was very satisfied

Rating:

2.0

Had roaches and lost alot of items due to mold. Had insurance coverage yet it didn't coverage my sentimental items I lost.

Rating:

5.0

Always friendly staff

Rating:

5.0

I have rented trailers of various configurations from this location probably 15-20 times over the years. They have always been fast and helpful. The selection of equipment and consistency of service have and will keep me a loyal customer.

Rating:

5.0

Kristin and EJay were amazing and went above and beyond!

Rating:

5.0

Kristin and EJay are wonderful and helped me with all of my needs and then some! I am very pleased with my choice to rent a unit here. Location is very secure. The checkin process was a quick and easy. Thank you for an excellent experience on moving day.

Rating:

5.0

Nothing

Rating:

5.0

Amazing service! I was greeted perfectly and treated with respect and kindness. I’m super happy about my experience and extremely grateful to have met the staff there. They were amazingly friend and supportive. Moving can be very hard and stressful and Kristen Garberry made it so easy and relaxing. One problem I had is I ordered an appliance dolly but was given a regular dolly. I am hoping to get a refund for that. Thank you

Rating:

5.0

John and all the staff are great! In and out in no time!

Rating:

4.0

Very friendly staff, was in and out in minutes.

Rating:

4.0

Limited parking.

Rating:

4.0

Very professional and attentive to making sure the trailer was properly and safely attached. The trailer itself was very clean and well maintained. Thanks!

Rating:

5.0

Great group of people that work there

Rating:

5.0

Friendly owner and workers, excellent service, no improvement possible!

Rating:

4.0

I requested a furniture dolly in my recent rental and I didn’t receive it in my truck. I was still charged for it. I made this known in my drop off report but was still charged for it.

Rating:

5.0

Just keep providing good customer service, like the customer service you did for me…… thank you very much for helping me get out of a pinch.

Rating:

5.0

THANK YOU

Rating:

5.0

Easy check out and in. Truck was clean with about 91,000 miles on it.

Rating:

5.0

Always on their game!!

Rating:

5.0

(Kristin G) the employee was awesome and very kind.

Rating:

5.0

Friendly, and helpful staff....

Rating:

5.0

Really the best in the area. They did all the work and were very courteous. My new source

Rating:

5.0

Have John (who runs this location) go teach the owner of the Harmony/ Gilmer location what it means to run a business. John and his team do an excellent job every time I come in. I drove 30 minutes out of my way just to rent from his location so I didn’t have to deal with the incompetence at the harmony location.

Rating:

5.0

The staff made a horrible trip moving from out of state to Texas, into a very pleasant time using the facilities. Always pleasant and helpful to the customers! The W Marshall Ave in Longview Texas is excellent!

Rating:

3.0

Don't like the fact that truck wasn't checked in while I was there. Also girl was a little smart mouth I don't believe I went 68 miles. No one verified the milage before we left nor the gas. I didn't like the experience at all. I'm a military soldier and was never asked if I could get discount and when I did they're acted like they knew absolutely nothing. Need more knowledge personnel

Rating:

5.0

Great service !

Rating:

5.0

Yes I love renting from y'all and I just love EJ she was very helpful she's the best and very beautiful

Rating:

4.0

Have all the equipment that I reserved.

Rating:

4.0

The employees were very good

Rating:

5.0

Whole experience was awesome and way more convenient than a storage unit, recommend to anyone that needs a short term storage solution

Rating:

5.0

The whole experience working with you was perfect. Thank you for your time and patience with me.

Rating:

5.0

Every person was friendly and professional. The woman that helped us was so personable and funny. She made my first rental experience so easy and fun! She was amazing!

Rating:

5.0

They were open on New Years Eve which helped me a lot.

Rating:

5.0

It made absolutely no sense to be this easy to secure a storage unit online, be provided with excellent and precise instructions on finding and entering the unit to temporarily store belongings, and to move out/cancel - also online - when it was no longer needed. I panicked initially when following the online move out instructions, including uploading photos as requested. I kept getting error messages when trying to submit. I made sure pictures were no more than I MB each, but kept changing to even smaller sizes and it would still give me error messages when trying to submit. I called the facility and explained that, and the gentleman (I hate that I did not get his name), said no problem I’ll get it canceled… and that was it! From move-in to move out, absolutely amazing!

Rating:

3.0

I had to ask for my free month so I was not to happy about that

Rating:

4.0

My only negative is that my stuff came back with bugs. The staff was very good

Rating:

5.0

I would definitely recommend this storage facility!

Rating:

5.0

Very helpful and clean buildings. I was in the new one with climate control and never had any issues. Elevator was big enough to hold two couches at once.

Rating:

5.0

Mr. John is one of the most sweetest people I’ve ever met! He is always so sweet to all of his customers.

Rating:

5.0

Staff was very friendly and helpful. Storage facility was great!

Rating:

5.0

My entire experience was helpful and pleasant. No regrets or complaints-which says a lot because I can be quite critical at times when I am not receiving the quality of service I expect when I am paying for it and not receiving it. Thank you.

Rating:

4.0

The only thing I did not like is that I had originally planned to move into a ground unit but it has to switch to second floor

Rating:

3.0

The only complaint is that you get someone to lease from you for a year and then you start raising the prices of the storage building. I did not leave because I needed to, it just got cheaper to move somewhere else for a couple of years before they start playing the pricing game. I'm not one just to stay because my stuff is already there. I left because pricing is cheaper down the street.

Rating:

2.0

The initial terms and agreement of the contract “including when I could access my storage and couldn’t access it” was lied to and on the offfset amount of how much money I had to spend to get it. I was told I could have 25/7 access and was lied and told I could not so I ended up having to stay over night after spending $600 to rent a vehicle to come get it just to find out that I had to stay the night and also had ants in all of my belongings

Rating:

4.0

Thank you!

Rating:

5.0

Thank you so much! I will consider uhaul storage in the future for additional needs! I loved the climate control and it made moving in and out so much easier along with the ready to use dollys! Thank you!

Rating:

5.0

Good place

Rating:

5.0

Excellent and very informative assistants

Rating:

5.0

Very Caring and Professional.

Rating:

5.0

Much improvement in rental office & service.

Rating:

5.0

Every person we dealt with at this Location was very helpful. Would definitely recommend to others.

Rating:

1.0

First time using Uhaul storage and my bed was completely ruined…my mattress and bed rails some how was damaged while in storage room with mold and it was brand new. No one has reached out on a resolution because I did not have insurance on my storage unit. However I was assured when I rented the unit that I shouldn’t have any worries as this was a brand new set of storage units and they were climate controlled and the unit I rented was inside. I will NEVER purchase another unit with Uhaul. I’ve moved several times over the years and I always use Secure self storage and I have NEVER had any issues with my property being damaged and the units I normally rent are outside!

Rating:

3.0

Seemed hot and humid in the units

Rating:

5.0

Top notch customer service

Rating:

4.0

Storage about as good as it gets...

Rating:

5.0

Facility very clean and well maintained

Rating:

5.0

Service Good

Rating:

3.0

They were not clear upon what building it was located in I had to go back to the office 2 times asking what building it was and then when I find the building I couldn't get in it because I wasn't instructed I had to check in and wasn't told there was a check in box I had to go back over to the office and a guy working there finally volunteered to come show me how to get in. I finally get in the building and my storage unit is all the way across the building and I have to unload outside one side of the building and carry it all the way to the other size of a football long field building. I requested a drive up storage because I have the biggest one there is and that is a lot to carry. The building is very nice and cool and even has a bathroom which was very nice but the lady at the front desk was not nice not courteous not helpful and should think about a job outside of customer service and in my opinion she is a bad choice for the representation of the uhaul company cause I would not recommend this location to anyone because of her.

Rating:

5.0

This location was fantastic and the employee's here are exemplary

Rating:

5.0

Knowledgeable staff. Worked as a team. Polite professional.

Rating:

5.0

Great service !

Rating:

5.0

I had a storage unit for 12 years at your store on W Marshall Ave, Longview, TX, and during that time I lived in Guatemala and California and Arizona. My payment was set up as auto pay and what little contact I had with the store was handled satisfactorily. I finally had a chance for someone else to move the very important stuff, to me anyhow, but I wad still in California. But the manager, Kristen Gadberry and her staff helped me get the job done. From letting me know about needing a locksmith, the keys were lost in Guatemala over 10 years ago, and what needs to be done with the few things left in the unit. The lady, or ladies that answered the phone were friendly, helpful, and efficient. Just like what 'Good Customer Service' should be. This ended out 12 year relationship on a very positive note. Thank You Penny Acrey. Unit # 1054 apenny55555@gmail.com

Rating:

5.0

Quick easy and to the point!! Would recommend to anyone in need

Rating:

5.0

Staff was personable, professional and helpful. The young man who assisted me went out of his way to accommodate me (a senior citizen).

Rating:

5.0

The staff were wonderful and calming to have after a long frustrating trip!

Rating:

1.0

I was having financial problems diue to a divorce and loss of job so I was a few months behind on storage rent. I knew it was getting ready to be auctioned off however I was corresponding with management and other employees the whole time prior to the auction. I was under the impression that I would Be able to come in and pay as soon as I got my 1st check from my new job....or at the very least come get my stuff out of the storage. I pleaded several times via email " please do not let my stuff go up for auction"... I stated that there were important things to me inside unit- my childs baby pictures, all of our christmas stuff, memorabilia , etc.... One of the employees said that they were supposed to have pulled my unit So that it did not go up for auction. When I went in to pay like I said I would my storage unit was completely emptied out and had been auctioned off for the past 2 weeks to various people who knows where and all of my stuff is just gone and I will never get it back. There's nothing I can do about it because I was late making payments So it's ultimately my fault.... But for a big company like u-haul- that money i owed was nothing to the them but that stuff in the storage was everything to me. I have no words right now .

Rating:

5.0

I wish pro-rated prices were allowed when unforseen, verifiable issues arise.

Rating:

5.0

Every one was so very nice, what I like most of all when I had A stumbling block they cared and understood. Thank you, God Bless🙏🙏🤗🤗

Rating:

5.0

She was very nice to me and my husband

Rating:

3.0

The online process was smooth. However it said we where going to have 24 hour access. That was a lie. I was at my storage at 8:45 closer to 9 pm and I was not able to get in. We did call the general manager and she was no help at all. I would advice customers not to use online and just go up to the place of business so you won’t be mislead.

Rating:

5.0

Thanks to the staff for helping me get the unit (in Nov 21) and to returning the unit (in April 22),

Rating:

3.0

I was disappointed because I was there only a week and couldn’t get a prorated price on my unit. There should be a way the customer service rep can make & do this for the customer

Rating:

5.0

Thank you for allowing me to rent a storage place. I will gradually rent again. I will definitely recommend others to rent from uhaul.

Rating:

5.0

Best uhaul place I know of.facility and people were great..

Rating:

5.0

My name is officer Justice and I work in law enforcement and I was very impressed with the professionalism of the general manager kristin Gadberry

Rating:

3.0

With the rainy day some water when in and like 2boxes got wet and damaged some stuff (sad).

Rating:

5.0

Mrs. Gadgetry is amazing to work with. The other staff is diplomatic and very helpful. I have never seen a cleaner business in Longview.

Rating:

1.0

Items were stolen and I was told I was at fault

Rating:

3.0

Because some of the personnel shouldn't be personnel and then there was another young lady that was over them all did an excellent job

Rating:

5.0

Moving back to Texas from Illinois is a trying experience anyway, very very long drive. But having to deal with the staff was above all the best. I rented a Uhaul trailer as well as renting the unit and unloading the trailer and returning the trailer, no a bad experience at all. Staff was very friendly and helpful.

Rating:

5.0

They were very helpful and always polite

Rating:

5.0

I think it was Brittney who helped us she was so sweet and helpful and maded sure we were taken care of . Very good place

Rating:

5.0

All of the employees were extremely nice to my husband and me. We have had a unit for about 4 years. If i ever need another storage unit i will be back to see you. Thanks for all your help June Crane

Rating:

5.0

Excellent customer service. Ive been having a rough time lately and was being pretty rude with the staff. They handled me well.

Rating:

5.0

Excellent customer service all around the board with this location. Staff members very helpful.

Rating:

5.0

I had a great experience.

Rating:

5.0

Outstanding service. Could not have been more happy with the service and friendliness of Staff. Top notch

Rating:

5.0

It is the personnel that make a business and the employees at this U-Haul are excellent. We were greeted quickly and the were very helpful, all with a positive attitude. Thanks

Rating:

5.0

Thank you

Rating:

5.0

The ladies in the morning are the greatest

Rating:

5.0

Great experience

Rating:

5.0

Great new uhaul

Rating:

5.0

Very well organized

Rating:

4.0

they need to have a security fence around their facility. People will not stay long term at u haul without a security fence when others in the area gave this available. Your staff was very helpful and polite.

Rating:

2.0

...BEST WISHES, FROM THE OWNER OF GREGG COUNTY!!!

Rating:

5.0

Great people and great place

Rating:

5.0

Very helpful and fast

Rating:

3.0

I was given a smaller storage unit for the size of truck I needed. I had to go to another storage unit But was given the wrong address and had to come back and rent a unit that was more expensive than I was told the price would be. We did not get home until after Midnight I wasted mileage and gas!

Rating:

5.0

It was a wonderful experience. Everything was on point. I would definitely use U-Haul again & highly recommend them , to anyone. Thanks again for good service.

Rating:

3.0

I didn't know the unit was upstairs. That was incredibly difficult and inconvenient.

Rating:

5.0

Everyone was helpful with a great attitude!

Rating:

5.0

I was a pleasure doing business with Kristin Gadberry and the staff. Good job Kristin.........

Rating:

5.0

Great experience..

Rating:

5.0

The only issue I had is that a rodent chewed up my cord to my dryer. However the staff at the U-Haul in Longview was extremely helpful.

Rating:

2.0

There were water damage all over my furniture and mice feces. I haven’t heard from anyone from there about it. Then there where ants all in my tub boxes.

Rating:

5.0

everyone was so nice

Rating:

3.0

To Long for proper info.too expenses no discounts all

Rating:

5.0

Everyone did a great job. Clean!!

Rating:

5.0

Brittany was friendly and outstanding! I'm guessing she's your best employee!

Rating:

5.0

The Longview storage facility staff was outstanding! Helpful, understanding, friendly....above and beyond!

Rating:

3.0

The staff was kind, but management needs to seriously update their POS systems. People were waiting for 30+ minutes to complete a retail transaction.

Rating:

3.0

We booked the storage until before the employees even looked at how much we had in the truck. It ended up being not big enough to hold our things, so we went over our mileage to find somewhere else.

Rating:

5.0

Na

Rating:

4.0

Everything was great at my Uhaul facility. I will definitely rent a uhaul truck for my next trip to Florida! The staff was helpful, friendly and answered all my questions.

Rating:

4.0

Slow, very slow

Rating:

4.0

I'm pleased and satisfied this location has provided for me every time

Rating:

4.0

Nice and clean but under staffed

Rating:

3.0

...Could not store my items at first location I reserved for online & had to waste time & money after reaching my destination to return to get my driver license after not able to rent a storage...

Rating:

3.0

The gentlemen that helped me were fantastic. But the storage unit we were promised we didn’t get but received two smaller ones that wouldn’t fit our stuff.

Rating:

1.0

This has been the worst experience I have ever had with a company's customer service. My calls to this location were always automatically forwarded to U-Haul's customer service who in turn would say

Rating:

5.0

I will recommend this facility to family & friends

Rating:

5.0

Spacious

Rating:

5.0

Good

Rating:

5.0

Employees were very nice and helpful!

Rating:

5.0

Helpful staff and great services! Would highly recommend this U-Haul location.

Rating:

4.0

Caleb was great

Rating:

5.0

Very pleased with the staff for taking care of me and wife's needs on a BIG move to Chicago. Special thanks to Cody and David...they were tremendous!!!

Rating:

5.0

Cody was really great and very helpful. The older gentleman (sorry, I can't remember his name), was really helpful as well. Cody went above and beyond to help assist us.

Rating:

5.0

Mr. David Graham is a jewel. Very personable and hands on.