Customer Reviews for U-Haul Moving & Storage of Malden Center

Rating:

5.0

Extremely helpful and professional.

Rating:

5.0

Alani is a superstar of a manager and helped me tremendously with my issue. The U-Haul I rented had a tire issue and with her help and diligence I was made whole after the problem was resolved. I appreciate her hard work and effort and would absolutely rent again for future moves.

Rating:

1.0

No RAMPS! How are you in the moving business and dont think to add ramps to your facility!!?! Staff is trash, seldom, and rarely at desk when needed. The intercom/doorbell doesn’t work or so the employee claimed. A staff member might be there but there’s no body home. The poor costumer service is why I took all my stuff out of storage and closed my account. Terrible, terrible, terrible place. So bad, that when I was waiting for so long as others came to book a truck, I told them how much this place sucks and they’re better off going to the uhaul up the street.

Rating:

2.0

Eli was very friendly and tried his best to help us, going so far as to stay late in order to help us out and showing us how to access the unit when we were confused. I truly have no complaints with him. However, he was new on the job and under-trained. He did not know how ro answer basic questions about the size of units, nor could his manager when he phoned her. I rented a 4'x10'x10' unit, assuming that these referred to the length, width, and height of the locker. When I arrived, the unit was 6' tall. The deceptive advertising of a 10' tall unit meant I had to rent a different unit at a greater cost. It was simply impossible to fit all of our belongings in the smaller-than-advertised unit. Nowhere on the U-Haul website is it made clear that a "10' tall" unit could be as short as 6'. I am extremely dissatisfied with the lack of clarity regarding the size of units, and I will not be renting storage here again.

Rating:

2.0

The facility needs to be updated.

Rating:

1.0

O atendente homem foi super gentil, educado e paciente! Mas a atendente mulher precisou vir me atender e foi super, grossa, estava querendo fechar a loja e estava mal humorada parecia que estava com raiva Prq eu estava ali! Não teve paciência de me explicar como funciona a forma de entrega e muito menos me mostrar qual era o caminhão, tive ficar procurando por vários minutos até achar, Prq ela não teve paciência de me mostrar!

Rating:

5.0

Great a pleasure

Rating:

3.0

I am supposed to be refunded my last payment you took because I drove 2 hours or more to pick up my storage and the elevator was broke. I still have not received the money in the bank.

Rating:

5.0

Your associate was extremely helpful. I didn’t even take 5 minutes picking up and dropping off! She’s amazing!

Rating:

5.0

Very nice

Rating:

5.0

Make the drivers seat more adjustable and comfortable for customers. I am 6”5 , it was a struggle to operate the van.

Rating:

2.0

Transparency or no hidden fee please

Rating:

5.0

Alanna was super helpful and super friendly. Excellent service!

Rating:

5.0

Great place to rent a truck and store your stuff thank you for a great stay.

Rating:

4.0

The elevator door from the loading dock is too small. We managed to get everything in, but it would have been easier if the door on the dock level was a wide as the one on the storage levels. The two folks on staff that I dealt with were very friendly and helpful.

Rating:

5.0

I’d like to leave a review for Brenda and Alanna the new GM that assisted me with my U-Haul experience. Both of them were very professional personable and their customer service is top-notch. I would definitely recommend this location to anyone and I will use this location in the future. They made the process so quick and easy, this was very convenient for me. I really appreciate the great customer service they gave.

Rating:

1.0

The desk/billing lady was rude and cold. Gave us a blocked out van keys THREE times before finally giving us a van that we could actually pull out from the parking. It was freezing cold and there ice everywhere- very difficult to get to any of the 4 vans plus we wasted like 30mins trying to get one that wasn't blocked off. She also didnt see the furniture dolly i had added in my order and was going to itemize the wrong equipment before I had to point it out The van we did get was also dirty with left over food on both sides. Return official was very nice and polite. Return was a lot smoother

Rating:

5.0

I had gone to the wrong location to pick up the truck and the lady canceled it at the other location and let me have the 15 ft truck from there. Everyone with drop off and pick up were very friendly and great!

Rating:

5.0

Great, efficient

Rating:

2.0

I rented a room and was getting free lock as promised. Now I go there and they say my room is "having issues" and they changed it to one for same price EXCEPT I'M being charged a $22 payment on the day I move in... That is ridiculous....

Rating:

5.0

Your staff at 124-126 do an exceptional job every time we have needed to call upon them. They are consummate professionals, always thorough, always pleasant and polite, always knowledgeable and helpful. We are very grateful that they were able to help us once again.

Rating:

5.0

Best Storage place and awesome employees

Rating:

5.0

Excellent

Rating:

5.0

This particular location Is very professional and helpful. The manager Manny Campos was very knowledgeable and his staff was really informative about the place too. I overall enjoyed my experience with this U-haul location and would recommend their business to others.

Rating:

5.0

The manager was very professional and the staff were just as good. They are doing a great job at this particular location.

Rating:

5.0

Manny Campos is an authentic professional person. How he manages the place is outstanding. He is very helpful, understanding and has patience. He takes time out to truly help each and every individual, even in the mist of busy hours.

Rating:

3.0

It'd be nicer if the light in my storage unit was working. Also, even though there are many plug sockets, most are not working.

Rating:

5.0

Well meke sure the service is really fast Order wise put the client confortable The service is ok

Rating:

5.0

It was great, nothing to complain about

Rating:

4.0

La mujer que nos recivio NO tuvo Buen servicio Al cliente practicamente lo que hizo fue entregar las llaves del Camino y ya, a difencia del hombre que recivio el camion excelente servicio al cliente. Lo recogiendo solo por la persona del Segundo turno

Rating:

5.0

The uhaul rep at the front desk was very helpful. Dont lose workers like him.

Rating:

5.0

Inside of the drive was smelling so bad the smell of the weed so hopefully you guys can clean it and make your all of your customers happy overall experience was great

Rating:

5.0

The front desk person is always pleasant thank you very much

Rating:

5.0

Manny is a gem! Uhaul every time

Rating:

3.0

YOU SHOULD NOT REQUIRE THE CUSTOMER TO "inspect" your vehicles!!! As someone who pays uhaul for a truck, i expect them to document mileage, conditions, and otherwise. It is bizzare to me that you are now making the customers do these checks! Please reach out with more details on why this is the case now!

Rating:

5.0

The service is good but if you provide driver also for assistance that would be good .the movinghelp can't provide support for drive.

Rating:

5.0

hhbb

Rating:

5.0

Respectable prompt and very courteous U-Hall is a great company and I hope they’re around forever…….

Rating:

2.0

Location isn’t marked for easy finding. The process seemed unprofessional. The truck was dirty ie: windows were really dirty and the floor mats had sticky crap all over them. The trucks could use some attention. When returning the door was locked as the sign said they were open. Probably won’t rent from this location again.

Rating:

1.0

I will never use or recommend u-haul again. Nothing but unsolved problems from the start From Flofida to Massachusetts. Terrible.

Rating:

5.0

Manny is a good guy 5 ⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

Good service

Rating:

5.0

I don’t really have nothing to complain about you service. So I’m satisfied, the serve me friendly and quickly. Thank you so much for your collaboration you bring to the Malden Community.

Rating:

5.0

Very nice

Rating:

5.0

Good service

Rating:

5.0

the truck wasn't clean even in the front. And the trunk ,

Rating:

5.0

The Sir Manny was very professional and knew his products very well, Please pass this along to his manager He deserves a raise

Rating:

1.0

1. pick up took well over an hour 2. The side view mirror on the right side of the truck automatically moved with driving (extremely unsafe rendering no view for the passenger side while driving) 3. Even though I reached 45 mins before closing, the store was locked with no prior information. 4. There was only one parking spot to park the truck while returning and it was extremely tight. I had to call a friend to assist me otherwise it was just not possible to park with the space given the broken side view mirror.

Rating:

1.0

Terrible parking would not recommend that place to anyone

Rating:

5.0

Every thing great been going there for years

Rating:

5.0

Wonderful customer service thank you very much..

Rating:

2.0

apparently staff member lost the key to unlock the front door. someone else came up and took his time opening up everything. the staff member was nice though.

Rating:

5.0

Everything was great

Rating:

2.0

rude employees

Rating:

5.0

The service and equipment at U-Haul in Malden is professional and expertly delivered. Thank you.

Rating:

3.0

I was provided with an email that my pick up was accessible 24.7 however I came after hours and was unable to access my truck with no guidance from the app. I had to return the following morning The truck had a check engine light on that remained on the entire time

Rating:

1.0

I was charged $80 for fuel service, even though I filled the gas to the same level it was at when I picked up the truck. I have been doing business with U-Haul for years, and this is the first time I feel betrayed.

Rating:

5.0

It was all very easy to do. The staff at the Pick-Up location were extremely helpful and professional. Everything went perfectly. Thank you

Rating:

4.0

None

Rating:

4.0

The office is a little bit hard to find for me at first. But after I asked around. It’s easy.

Rating:

4.0

See previous comment.

Rating:

4.0

Very difficult to load and unload during busy times due to the lack of loading docks (only 2) and the fact that there’s only one main freight elevator that travels to the upper levels. Trying to use that elevator in conjunction with other customers was tedious at best. With that being said, the staff was very friendly and was attentive to my needs. Thank you!

Rating:

5.0

Wet friendly and knowledgeable staff

Rating:

2.0

I left my easy pass transponder and had to order new one no respect no callbacks no mailing out my transponder I will never rent off U-Haul or recommend it to a friend I had to pay 38 bucks and wait 10 days for new one unacceptable and poor customer service!!!

Rating:

5.0

The was excellent and very accommodating.

Rating:

5.0

very ni e service.

Rating:

2.0

Girl at the check in desk was on her cell phone playing games the entire check in process. Van smelled like urine. Window was so dirty you could barely see out of it.

Rating:

4.0

I have an issue in how I was charged, I NEVER do 100 miles yet I am always charged the "day" rate for 100,--I argue it, and then I am told it's the best rate... and then I am always promised that it will be adjusted, and for the 2nd year in a row it has not, I only drove 81 (80.6) so if I calculate correctly I should have been charged ( all fees and insurance) should have been 152.67 but yet I was charged 166.68. To you that might not be much of a difference but it is a bit aggravating and when it was rented he was very helpful and told me it would be adjusted, but when I dropped off the key, she did not want to get away from her phone, and I asked about it being adjusted, and she just told me I would get an email. Very disappointing. 1.39 x 81 miles 112.59, environment fee 1.00, rental tax 90.68 sales surcharge 2.00 safe move 25 figure it out should be 152.67 NOT 166.68

Rating:

1.0

Took over an hour just for the return process.

Rating:

1.0

This location is very cramped and busy for driving large trucks in and out and they didn't have the dollies I reserved. The truck back hadn't been swept out and was dirty, plus the check engine light was on. I made my reservation a month in advance for an entirely different location 25 minutes away, but that location had no trucks (apparently the word "reservation" has no meaning) and they sent me an automated text message and email 30 minutes before I was supposed to pick up my truck to tell me to go to this location in Malden instead, which put my entire move schedule behind by an hour. Terrible organization and service.

Rating:

1.0

Gentleman at the return counter is the opposite of helpful and actively tried to not assist in any manner. When I picked up the truck, the moving blankets weren’t in there and when I asked to adjust the bill he said that was a manager issue and he couldn’t do it. Will recommend people to go to other UHaul places first or other companies before using the Malden location.

Rating:

4.0

The storage facility is great. The staff are very friendly and helpful. My only problem is that there are no ramps at this facility which means trying to fit everything through the two stair entrances or trying to balance things over my head at the loading docks. They can fix the loading area to be more accessible for their vans and rental trucks then this place would easily be a 5 out of 5 stars

Rating:

1.0

Because you charge more you supose too i hate this company i dont know how you charge this

Rating:

3.0

Good job

Rating:

5.0

This facility was a perfect place to store my belongings and I would trust them to store anything of mine that is of importance. The manager is incredibly caring and the staff do all they can to meet customers needs.

Rating:

4.0

I don't usually have the need for using U-Haul but this transaction was done online and the personnel were nice to deal with.

Rating:

1.0

Facility was disgusting and there were roaches on the ground. All my things were covered in drywall/dust after just one month of storage. My reservation was changed multiple times and I ended up getting a smaller unit than I needed because of this. Would not recommend.

Rating:

4.0

My one concern was in relation to a return on Sunday evening. I attempted calling the location at 430pm and no one answered. I was forwarded to customer service after a 3 minute wait on the phone. When I explained to the representative that I was less than 5 minutes away and was just hoping to make the deadline, the representative told me in Sunday when they're ready to go there's, "morning that can be done." I'm every other service industry, this is not the man's in which a business would comport themselves with the goal being retention and recommendation. Upon my arrival at 454pm, the on site employee was walking around the property with his headphones in, which would amount for his inability to not only answer the phone, but hear the phone ring. I think outside of everything else, this was a largely unprofessional way to go about business. Having the customer service representative over the phone priced to take 5 minutes to explain to me why I was wrong and the U-Haul model was right was irritating as well. If this is U-Haul's general business practice, that's immensely disappointing

Rating:

1.0

The elevator wasn't working, so I had to carry all my belongings up the stairs.

Rating:

5.0

N/A

Rating:

1.0

I went there and the room I reserved was not available. I was given a room in the basement which I agreed to cause I was hurrying. When I tried to get my stuff back, the elevator was not moving, which made the process horrible. There is only 1 elevator that says that riders are not allowed, a very dangerous and outdated elevator. The experience was bad. I don't think I'd be using Uhaul storage again. An employee came and helped with the elevator but I had to use the narrow stairs to get upstairs many times. Bad experience overall, plus the basement had a smell that my clothes have gotten.

Rating:

3.0

My card rarely worked when I arrived, so the majority of the time I had to get a new card. This felt frustrating. Additionally, sometimes staff were multitasking with personal phone calls/texts, which felt frustrating as well. Other than my card though, the facility was amazing and I would still recommend it!

Rating:

2.0

it was hard to find for a typical person, not well marked however the staff were so nice and helpful that I wanted to say that here.

Rating:

5.0

Good

Rating:

1.0

As I moved out, I found broken glass, a dirty sock, an empty alcohol bottle and a used Covid mask, among other things, in my unit. None of the items belonged to me. The customer service is horrid. Being ignored by staff, and when they finally acknowledged me, they’re were on personal phone calls and doing the bare minimum and talking to others the whole time while trying to ‘help’ me. Most of my questions were met with a responsive of, “That’s not my job”. Restrooms were broken. Honestly, I am not a complainer, but this is the worst storage facility I’ve ever seen in my life, it’s filthy and I’ll never be back.

Rating:

2.0

How come I drove 13 miles and used 6 gallons of fuel?! Some shenanigans going on with the fuel gauge. It showed full at first, but as soon I drove off, a whole bar went down. Something advertised $19.99 ends up being $60. Laughable

Rating:

5.0

Keep up with the good work

Rating:

5.0

Quick and easy.

Rating:

1.0

Front desk petson was helping us while chatting on the phone with his family member?.

Rating:

1.0

A complete disaster trying to get the U-Haul for my move. I first reserved a truck online well in advance from a location close to where I was moving to. Not long after I completed this order, I got a call from U-Haul saying they couldn't let me rent a truck from that location despite it being available online, so they moved my order to a place 5 miles away. I arrived there when I was supposed to pick up the truck, but it wasn't until later I realized I had to do it online since the place was closed. Then when I got the whole process done, I couldn't leave the facility in the truck because the street was too narrow. A police officer who happened to be driving by at the time tried to help me, but there was no way to get onto the street. Then I had to go to the Malden location for the uhaul and that ended up being fine, just a long and disastrous process that led to me being billed way more than I should have because it was that is where I added more of my miles

Rating:

5.0

Perfect!

Rating:

4.0

very courteous and efficiently clean and they seem to enjoy doing what they do

Rating:

1.0

The employees were lazy, the truck was a death trap- it struggled to shift out of gear. I almost crashed into the car in front of me trying to stop, I switched lanes. When I went to return it there was nowhere to park and no help. I'm so sorry to complain so much, I NEVER do. But it was not safe.

Rating:

3.0

Impossible to find. GPS takes you to the back and there’s no entrance there. No fun when driving a truck

Rating:

5.0

Nothing. Manny was excellent. He was great handling multiple customers. He was great with me. Highly recommend him. Excellent customer service and organization skills.

Rating:

5.0

Thank you, I was in a hurry and got prompt and knowledgeable help. Staff members repeated instructions for me because I was frazzled and overwhelmed, and helped me choose the right unit, find it, access it… and get my truck parked and returned. Could not have done my move without their help.

Rating:

1.0

Online portal is absolutely garbage. Returning the truck was the biggest nightmare after the longest day moving took me over 20 minutes to return. I'm in my 20s so it wasn't user error lol. Customer shouldnt have to prepare the truck for the next customer... come on uhaul. Will never be using uhaul or this location again.

Rating:

5.0

Fast, friendly and easy to work with!

Rating:

1.0

Facility is disgusting and there were roaches on the floor. Dollies were not big enough to hold any stuff. The walls of my unit were layers of patched particleboard nailed together. Unit did not have a ceiling and was covered in chicken wire. My reservation was cancelled without my consent, and when I finally got there after calling customer service a billion times, the unit I had booked was not even empty and we had to get a smaller one, which does not hold everything we need. Would not recommend this place in a million years.

Rating:

5.0

The guys who works at this location are very friendly, helpful and informative, they know what you need and the recommendations are always right. Thank you

Rating:

5.0

I didn't get her name, but a truly fabulous employee helped me move into my unit, 1625. I knocked on an exit only door and she opened it for me anyway to explain where I can find maps for the storage facility, carts to push my objects, how to use the cargo lift, and so forth. She was short with long dark hair - hopefully that will help isolate who this wonderful person was! She had so much patience for my boyfriend and I and was very kind. We might've been lost in that facility without her!

Rating:

5.0

Nothing to say

Rating:

5.0

Greg's - the manager - (and his staff's) knowledge, advice and support are outstanding. I would come back to this U-Haul location anytime due to his/their attitude to customers in helping solving challenging problems. Thank you! Highly recommended!

Rating:

3.0

Having to move from the original unit I had paid for to one that was smaller and not as conveniently located as the original was a disappointment. The door wasn't lining up correctly for me to be able to put my lock on it. I had no time to speak up that day but here it is now. Lol. Now I wonder how is the pricing going to work out because i probably won't be a customer for much longer should I have to pay such an outrageous price for such an outrageously shameful unit transfer.

Rating:

5.0

The Front desk help was amazing, great attitude and really nice people.

Rating:

5.0

Moving is so stressful. The manager Greg is amazingly helpful! We’re so grateful. 10/10 stars!

Rating:

5.0

Have dealt with uhaul many times always have beenplease.

Rating:

5.0

Customer service is very professional, knowledgeable, very friendly, and easy to speak to; and make sure they understood the clients needs. The building is very well and if you need to switch units, they are very willing to accommodate.

Rating:

4.0

Cost increase sucked

Rating:

3.0

The staff was very helpful and friendly to me and my family but was beyond rude to the moving company employees I used for my move. He was very helpful to me but I thought the way he spoke to them was pretty rude.

Rating:

4.0

General manager Gary made the experience at this UHaul. He was helpful, friendly, and provided excellent customer service

Rating:

5.0

Great staff and great facility.

Rating:

5.0

I would say out of my experience with uhall in 6 month I had very bad experience but the only good experience was Gregory who is the manger now n Malden he is very helpfull and real human been which hard to find those days I luv this guy and respect him alot he works from deep his heart he doesn't just leave his house to count hours and get paid like others he is there to help people and serve the community I wish him best of luck hard worker and kind human that's the at least I can write towards him ...................on the other side there is lady called windy and I'll say she good at doing her work but she is no common sense and heartless but I am not complaining about her even tho she is not fair she is ok

Rating:

5.0

Excellent customer service. Helped with all my concerns and problems. Highly recommend

Rating:

5.0

The people were really kind and helpful!!! I really appreciate that!

Rating:

4.0

The upper storage rooms are not great.

Rating:

5.0

Excellent customer service !

Rating:

5.0

Everyone except Devin or Kevin was really professional and knowledgeable and were ready to assist with any needs or questions. Monica even took time out of his day to explain all the great services uhaul provides and Jorge helped me with some of my storage. 10/10 will love doing business with you.

Rating:

5.0

At each visit I am always greeted in a friendly way. Staff there always offer their help in looking for items. The facility location is convenient for me And I had like the price of the storage units.

Rating:

5.0

Thank you to Monica and your very friendly staff. Everyone was always presentable, friendly, professional, and helped me with everything I needed efficiently. Keep up the great work !

Rating:

5.0

Excellent customer service

Rating:

5.0

We have been customers for years. Manny, the Manager is approachable and always very helpful .

Rating:

5.0

Manny Campos is great! He was polite, and so helpful in helping me find a storage unit and rent a van. He's awesome sauce. But honestly speaking all of the staff is great. Probably because of Manny's managerial methods.

Rating:

4.0

Manny was super helpful and accommodating! Appreciate all of his help during the move in process.

Rating:

1.0

Staff did not smile or seem friendly. Quickly went over access directions and told me to go to the machines to figure it out. Was not helpful. Freight Elevator does not work as directed in the usage steps stated on the elevator doors. Pool of water on the wooden floor hallway from the climate control machine. Door to stairs not labeled so was difficult to find.

Rating:

5.0

Everything is fine.

Rating:

4.0

The site staff was mostly helpful - however, the Caucasian guy with the beard needs to be more professional and maybe stay off his phone at work. Every time I interacted with him, seemed to be bothered by us interrupting whatever he was doing on his phone.

Rating:

5.0

Manny was very professional and friendly, he helped me get set up in no time

Rating:

1.0

They simply didn’t have a locker for my reservation and then tried to give me a very small one that didn’t even fit a bag. I don’t know why I called to reserve a spot if it’s available just on the spot. Totally stupid. I ended up driving somewhere else, lost the movers I had hired to help me and even had to pay extra in my Uhaul truck because after all of this I exceed my 4h limit for the truck. Just horrible service making lives difficult in important moments such as moves.

Rating:

4.0

Tks

Rating:

1.0

my father had a triple by pass so I took some time off so they sold it some of my mothers stuff was in there she passed away 5 years ago so now that stuff I won't ever see again so thank you for getting rid of it

Rating:

5.0

Great place and great service, the lady I saw, she so nice, thank you for your service!

Rating:

5.0

Monica was very helpful and professional

Rating:

5.0

You are the best of 2022 guys good service

Rating:

5.0

Amazing.

Rating:

5.0

Monica is amazing!!! She deserves a raise!!

Rating:

5.0

The employee who assisted us, who I think may have been michelle wells?, was just fantastic. Very helpful, accommodating, & friendly, and it was an expedient move-in process.

Rating:

5.0

Pleasant and accommodating staff, convenient location. I would use this facility again and definitely recommend.

Rating:

5.0

I greatly appreciate the staff during my experience here with U-Haul! I would have loved to keep my unit, but due to having my foot amputated I could no longer afford it any longer. Thank you for everything and the help of Monica from this facility. She was remarkable at her job!

Rating:

5.0

Your staff was quick and friendly.

Rating:

5.0

Monica is friendly and helpful

Rating:

5.0

Wonderful customer service, which was why I returned! Courteous, knowledgeable, and helpful!

Rating:

5.0

Very helpful

Rating:

5.0

Best experience ever... .. the best .. experience .. was making business with .. Mrs Monica Smith .

Rating:

5.0

Todo estaba muy bien me gusto le doy gracias

Rating:

5.0

The best experience. . Great logistics .. very helpful kind and good people .. excellent

Rating:

5.0

Boss Lady and her coworker there are the best person

Rating:

2.0

Management is terrible and incompetent

Rating:

5.0

Monica is excelente 100% profissional I loved everything

Rating:

5.0

Good job

Rating:

5.0

Great service convenient location

Rating:

5.0

I liked every one that worked there that took my payment .. they where friendly and nice ..

Rating:

5.0

The staff at this facility especially the managers have been amazingly helpful, professional and kind — great service!

Rating:

5.0

Excellent customer service

Rating:

5.0

Staff was very nice and helpful especially Dereck. Thank you guys.

Rating:

5.0

Excellent customers serverving from Monica and Excellent facility

Rating:

5.0

For me that was the most excelente U-Haul location that I've been to. Everything from the Customer Service to the cleansing of bathrooms were done very well. Thank you. A+.

Rating:

5.0

Ms. Nicole was very understanding and helpful wonderful staff.

Rating:

4.0

I needed to clear out my unit but could not be there in person, so I hired a junk removal service and notified U-Haul of their arrival. The manager, Nicole, was very friendly and helpful, and the communication/coordination aspect was great. On the policy front, I would recommend a better solution for allowing access to the unit when the customer cannot be there to open it (for instance, a form where they can grant permission to U-Haul to break their lock). Under the current policy I had to hire a locksmith to allow access into my unit.

Rating:

5.0

Wonderful

Rating:

5.0

Nicole was super helpful and friendly. I drive in from Roanoke close to their office closing time (it was a long day driving) and she was great helping me access to get moved in and giving me time to get my trailer unloaded! Above and beyond customer service

Rating:

5.0

The UHAUL office manager Nicole Taylor, is VERY courteous and efficient at what she does, and will go out of her way to resolve any issue that you have. Nicole, was not the office manager on my move-in date of 9-28-2019. But since she has been the office manager, my transactions have ALWAYS been positive! I would highly recommend Nicole's facility to anyone.

Rating:

5.0

Nicole Taylor is the best ! Always helpful and willing to assist all customers.

Rating:

1.0

My unit was emptied without my knowledge. I was only offered pennies for my belongings that I lost. I was blamed for my stuff going missing. I was the victim of a flood and already lost a lot of my stuff. U-Haul made me lose all the rest of my stuff. I was only able to save a few items

Rating:

5.0

The manager was amazing

Rating:

5.0

The GM Nicole Taylor was amazing, she gave us options for different units and didn’t try to oversell units. She wanted to make sure we could afford units so we didn’t fall behind/delinquent and risk losing our property. I was also in office and heard her dealing with another customer and she was really helpfulness I saw that she meant what she said about caring about people. She is GM for a reason!!! Thanks Nicole

Rating:

3.0

Convenient place for storage but I had some issues: 1) my storage unit was on the top floor and had no roof over the unit itself so parts of the building's roof fell all over my things, 2) there isn't enough customer parking so I often had to park in the wrong spots and staff would yell at me to move my car but never suggested where. Otherwise, staff was friendly when I signed and canceled my lease and the units with roofs seemed fine.

Rating:

5.0

Had a great experience working with you all. Nicole, you are a great general manager. Highly recommend!

Rating:

5.0

Nicole was great!

Rating:

5.0

Nicole Taylor was one of the most professional warm people I’ve ever met. My experience w UHaul was great. Thank you, Dan Clancy

Rating:

5.0

Thought it was a 24hr facility but I understand now that there was a recent policy change. All good. Thank you for all the help while I moved.

Rating:

4.0

Service was good.

Rating:

5.0

Very respectful people

Rating:

4.0

Protected &Maintained My Property

Rating:

3.0

Your In store employees are awesome. You computerized phone system with cellphones and central lines are not your fotre! It's a people driven business, literally. On hold over52 minutes... no cell reception sales areas to puck up equipment. Great for cities but not rural spots. Maine president called me back immediately and solved those issues. But having issues trying to get in touch for another reason now. Ugh!! I shouldn't have to bug the man again for this!

Rating:

5.0

Thank you Wendy for your great and amazing service as usual. Place was very clean, nice, and well put together. Storage was clean and floors were nice and waxed. Overall great experience!! Thank you Wendy you’re the best.

Rating:

2.0

The Uhaul staff at Malden were excellent, problem-solving, and helpful. However, the Uhaul system they are working with is broken. When I showed up after a long day of moving out of my apartment (with a Uhaul truck, with moving help hired through Uhaul) having reserved a storage area online many weeks earlier, the unit was not available. While the staff ultimately found a solution (giving me 3 smaller units and a discount), this led to stress, hours of extra time, and hours of expense on my part paying the moving help contractor. If a unit is not available, the system should not offer it. This is 2021. Thanks again to the staff, and I hope management gives them a better service to work with.

Rating:

5.0

Everyone was always helpful during my 6 year stay here. When I finally cleared out my storage unit, I was treated like these people accepted me as part of the Uhaul family. Definitely recommend their services!

Rating:

5.0

Great customer service very friendly people.

Rating:

5.0

Letnado is just outstanding and was very helpful from the beginning. Truly he has demonstrated exceptional customer service.

Rating:

5.0

Staff very good and helpful

Rating:

1.0

When we arrived you announced that the elevator didn't work and that we couldn't move in. Then we had to find another storage and you had promised to transfer our file/payment. Which you didn't do! So we had to rent our truck for another day then had to pay again at the new location. Now we have to fight with you to get our money back! Never had such a poor experience. Lucky I don't have the time to contact a lawyer for your fraud.

Rating:

5.0

The best people in massachusetts.

Rating:

5.0

Rafael de la Rosa helped me set up my storage unit and was extraordinarily helpful. He was patient as he showed me various units and volunteered himself to help me carry some heavy furniture into the facility. He is a fantastic employee who treats costumers very well - I hope he gets recognized for his efforts!

Rating:

3.0

Considering I've never used a storage facility before, I don't have anything to compare it with although, I did like the workers at this particular location. They were helpful, made things easy, and I felt comfortable leaving my belongings with them. Although I do want 24 hours access. That reflects on the company. Thank you.🌻

Rating:

5.0

The person that took care of getting me all set up was excellent. Great customer service skills and a very nice person. He interacted with us like we were friends. I was impressed with him and you, Nicole. Thank you

Rating:

5.0

Thank you

Rating:

5.0

Ms Taylor was very insightful and helped me tremendously. She was courteous and very professional. She really knows her stuff. UHaul is lucky to have her!

Rating:

5.0

The staff there was so kind and helpful. I have both rental car and storage service there which are all been done nicely. Next time I would recommend uhaul to my friends if they need to move out.

Rating:

5.0

Great staff

Rating:

5.0

Nicole was very professional and a pleasure to work with.

Rating:

5.0

I had the storage unit for 2+ years and I cant speak enough of the staff. Everytime I went they were so friendly. And I hate ti say it but that doesnt happen alwasy at uhaul locations. My only feedback is that I had a top unit. Top unit's dont have an actually ceiling but more like a cage. Sadly when I cleared my unit all my belongings were covered in dust. That was disappointing

Rating:

5.0

Awesome service!

Rating:

5.0

Nicole Taylor made my stay and exit so easy. She’s very helpful and made a typically painful experience very smooth and seamless. She’s excellent.

Rating:

5.0

Nicole was very nice and friendly.she explain the monthly rate and show me 2 different storage to see which one meet my needs .she was excellent.

Rating:

5.0

The only 2 things that probably can be improved are the elevator & the parking lot. The elevator was out of service 2 out of 5 times I went there, and unfortunately it was when I needed to move heavy items. There is no parking lot for customers cars. You either need to park in the bank across the street or on the sideline and if you have to carry boxes then keep in mind you will have to do several trips back and forth. Apart from these 2 things, everything else is excellent. Nicole is very helpful. There are units for every need. Everything is clean and well maintained. Will definitely recommend it

Rating:

4.0

I love U-Haul!!!! Always helpful people. Always good facilities. Thank you!!!!

Rating:

4.0

Freight elevator was not working but they immediately attempted to fix it.

Rating:

2.0

The staff needs to be trained better.I found lack of experience and knowledge of there job.

Rating:

5.0

Uhaul kept my stuff safe

Rating:

5.0

The staff at this facility are very professional, courteous and very accommodating and in my experience always willing to help. Uhaul is very lucky to have these vary outstanding people in their employ and I will recommend this place on every opportunity !! Thank you very much for a gem of an experience !!!!!

Rating:

5.0

The guy at the front desk was very helpful!

Rating:

5.0

Excellent staff and meticulously clean facility. Customer Service was outstanding! Thank You for making our storage needs so easy. We are so grateful for your team!

Rating:

5.0

I didn’t get the girl who helped me’s name (, she’s from Brooklyn) but she was SO great. Super helpful and nice while I was extremely stressed, and I watched her deal with a difficult customer over the phone extremely well. She deserves a raise or bonus!!

Rating:

5.0

Great service from Adriana attending us, and honestly everyone on location was extremely helpful.

Rating:

5.0

I LOVE U-HAUL

Rating:

3.0

Great people working there, just lack of pest control.

Rating:

5.0

The only thing we encountered was the elevator was broken. Carrying all the items by hand to the basement was not easy, can we get a partial credit???

Rating:

5.0

Amilcar Ruiz, General Manager, of 124-126 Eastern Ave., Malden, and his staff have been amazing. Amilcar set up our nonprofit with a storage unit for our clothing drive fundraiser and when that one was filled, he gave us another, in exchange for a truck rental. He even coordinated with Luis Cardona, Jr., General Manager, of 420 Eastern Ave., Malden, so that we could have storage units until we deliver the clothing to Savers on August 29. Devine is a member of Amilcar's staff and has also been exceptional. He carried bags from the loading dock to the basement when the elevator was out of order. It was a heavy job on a hot day. It is clear that the staff are well-treated. When staff are respected by their manager, they work efficiently and have a great attitude. Amilcar is to be commended for his excellent management and hands-on assistance of customers. Thank you! Fern

Rating:

5.0

Amilcar manages this location amazingly! Amilcar and the members of his team are incredibly kind, professional, and enthusiastic to help customers. Honestly, this was the best experience I've ever had with Uhaul. The next time I have to store anything or rent a vehicle, I will definitley be using this location. Thank you so much!

Rating:

5.0

Staff is helpful, professional and friendly, fhank you for the great service!

Rating:

2.0

Went to clean out my unit and found garbage, socks, cleansing wipes, etc. Clearly someone accessed my unit and left behind evidence. NOT secure or clean.

Rating:

5.0

good

Rating:

5.0

Gotta love you guys.

Rating:

5.0

Great! Thank you!

Rating:

5.0

The service is excellent. The guys that helped me were helpful, kind and hardworking. I’ll be recommending this place to friends!

Rating:

3.0

Some of ur staff are very ruled

Rating:

5.0

Staff was very helpful, understanding and friendly! I would recommend this UHaul to anyone who needs a truck or a storage unit! Thank you.....

Rating:

4.0

Helpful staff and easy to use online system. Wish the website was more forthcoming with details about unit rentals rather than having to be told in person about staff.

Rating:

3.0

The elevator had intermittent problems and I had to carry heavy items up the stairs. However, the staff was very helpful and tried to find a resolution.

Rating:

5.0

I like this place.

Rating:

5.0

Great customer service. Safe facility.

Rating:

5.0

Staff is very friendly and professional I was almost 5 years and always well attended.

Rating:

4.0

Some of the equipment on-site could be better maintained (the freight elevator was particularly finicky), but the staff are extremely helpful and move-in was a breeze. Would recommend!

Rating:

5.0

Staff was very friendly and helpful!

Rating:

5.0

Friendly staff, explained everything in detail and walked me through each step and answered all my questions.

Rating:

4.0

No comment

Rating:

5.0

The staff at this location was, and is, top notch. They were attentive and always helpful. Never had any issues and have recommended the location to others.

Rating:

5.0

No more needs to be said,it Excellent

Rating:

1.0

Apparently customers become an inconvenience once the store is about to close. The time is already stressful for many renters ... We don't need more from facilitates that are to be reserve.

Rating:

5.0

I really appreciate you g

Rating:

5.0

Amazing service!!!!!

Rating:

5.0

great service！

Rating:

4.0

very clean and organized place. The costumer service could be a little more friendly. thank you so much.

Rating:

5.0

They generously gave me the 1st mo free because I was burnt out in a fire. Very helpful in upgrading the unit to a larger size.

Rating:

1.0

Only real reason I’m in happy, is this place is infested with mice, rats, there was mice poop all over my stuff. Disgusting ! Be sure I’ll be on Yelp, and I’ll be making some calls

Rating:

5.0

Thanks 🙏 very much so nice to customers

Rating:

5.0

Very friendly staff

Rating:

5.0

Great Staff!

Rating:

5.0

Emmanuel Chery was very helpful.

Rating:

5.0

Joe M. (the G.M of the facility) is above and beyond the best manager of and in any context and situations, I have ever dealt with. I have enjoyed courtesy and professionalism using this facility. THX

Rating:

5.0

Excellent !

Rating:

1.0

I would not use this facility! They are unprofessional. They broke my locks to my storage and did not inform me that my keys to the new lock were at the front desk. I had to pay a locksmith $125.

Rating:

3.0

The facility is clean, yet the facility is understaffed and the staff is a bit disorganized. My locker was locked when I arrived and the keys were with another tenant. not good.

Rating:

3.0

There was left over odds and ends in the big garage space at the entryway every time I came. The elevator was old and its doors were hard to open and close.

Rating:

5.0

The staff was always helpful and nice, and the facility was very clean and well-kept. Overall excellent facility and staff!

Rating:

2.0

Poor customer service and lack of transparency regarding access hours and rates. Would not recommend this to others.

Rating:

2.0

The Lynn facility was severely under staffed for one of the busiest days of the year. The line took too long and did not meet my expectations. The staff at Malden was much better to deal with.

Rating:

5.0

Great people who work there! So helpful, professional, pleasant. I feel my storage needs are in the very best of hands.

Rating:

1.0

Terrible customer service that left us hanging last minute despite calling ahead and reserving