The office is a little bit hard to find for me at first. But after I asked around. It’s easy.
Huirui S | Overall ExperienceSelf Storage Units in Malden, MA, 02148
U-Haul Moving & Storage of Malden Center
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Storage Customer Reviews
- 3.5 Average Customer Rating
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Very difficult to load and unload during busy times due to the lack of loading docks (only 2) and the fact that there’s only one main freight elevator that travels to the upper levels. Trying to use that elevator in conjunction with other customers was tedious at best. With that being said, the staff was very friendly and was attentive to my needs. Thank you!
Ronald H | Overall ExperienceThe storage facility is great. The staff are very friendly and helpful. My only problem is that there are no ramps at this facility which means trying to fit everything through the two stair entrances or trying to balance things over my head at the loading docks. They can fix the loading area to be more accessible for their vans and rental trucks then this place would easily be a 5 out of 5 stars
Allan A | Overall ExperienceGood job
Atika M | Overall ExperienceThis facility was a perfect place to store my belongings and I would trust them to store anything of mine that is of importance. The manager is incredibly caring and the staff do all they can to meet customers needs.
Linda M | Overall ExperienceFacility was disgusting and there were roaches on the ground. All my things were covered in drywall/dust after just one month of storage. My reservation was changed multiple times and I ended up getting a smaller unit than I needed because of this. Would not recommend.
Lola N | Overall ExperienceMy one concern was in relation to a return on Sunday evening. I attempted calling the location at 430pm and no one answered. I was forwarded to customer service after a 3 minute wait on the phone. When I explained to the representative that I was less than 5 minutes away and was just hoping to make the deadline, the representative told me in Sunday when they're ready to go there's, "morning that can be done." I'm every other service industry, this is not the man's in which a business would comport themselves with the goal being retention and recommendation. Upon my arrival at 454pm, the on site employee was walking around the property with his headphones in, which would amount for his inability to not only answer the phone, but hear the phone ring. I think outside of everything else, this was a largely unprofessional way to go about business. Having the customer service representative over the phone priced to take 5 minutes to explain to me why I was wrong and the U-Haul model was right was irritating as well. If this is U-Haul's general business practice, that's immensely disappointing
Terry R | First ImpressionsThe elevator wasn't working, so I had to carry all my belongings up the stairs.
Carl L | Online Move InI went there and the room I reserved was not available. I was given a room in the basement which I agreed to cause I was hurrying. When I tried to get my stuff back, the elevator was not moving, which made the process horrible. There is only 1 elevator that says that riders are not allowed, a very dangerous and outdated elevator. The experience was bad. I don't think I'd be using Uhaul storage again. An employee came and helped with the elevator but I had to use the narrow stairs to get upstairs many times. Bad experience overall, plus the basement had a smell that my clothes have gotten.
Kristo N | Overall ExperienceMy card rarely worked when I arrived, so the majority of the time I had to get a new card. This felt frustrating. Additionally, sometimes staff were multitasking with personal phone calls/texts, which felt frustrating as well. Other than my card though, the facility was amazing and I would still recommend it!
Kathryn K | Overall ExperienceAs I moved out, I found broken glass, a dirty sock, an empty alcohol bottle and a used Covid mask, among other things, in my unit. None of the items belonged to me. The customer service is horrid. Being ignored by staff, and when they finally acknowledged me, they’re were on personal phone calls and doing the bare minimum and talking to others the whole time while trying to ‘help’ me. Most of my questions were met with a responsive of, “That’s not my job”. Restrooms were broken. Honestly, I am not a complainer, but this is the worst storage facility I’ve ever seen in my life, it’s filthy and I’ll never be back.
CHERIE M | Overall ExperienceKeep up with the good work
David S | Overall ExperienceFront desk petson was helping us while chatting on the phone with his family member?.
jean c | First ImpressionsThank you, I was in a hurry and got prompt and knowledgeable help. Staff members repeated instructions for me because I was frazzled and overwhelmed, and helped me choose the right unit, find it, access it… and get my truck parked and returned. Could not have done my move without their help.
Emily S | First ImpressionsFacility is disgusting and there were roaches on the floor. Dollies were not big enough to hold any stuff. The walls of my unit were layers of patched particleboard nailed together. Unit did not have a ceiling and was covered in chicken wire. My reservation was cancelled without my consent, and when I finally got there after calling customer service a billion times, the unit I had booked was not even empty and we had to get a smaller one, which does not hold everything we need. Would not recommend this place in a million years.
Lola N | First ImpressionsI didn't get her name, but a truly fabulous employee helped me move into my unit, 1625. I knocked on an exit only door and she opened it for me anyway to explain where I can find maps for the storage facility, carts to push my objects, how to use the cargo lift, and so forth. She was short with long dark hair - hopefully that will help isolate who this wonderful person was! She had so much patience for my boyfriend and I and was very kind. We might've been lost in that facility without her!
Cora W | Online Move In