Trailer Rental & Towing in Malden, MA at U-Haul Moving & Storage of Malden Center

3694 reviews

124-126 Eastern Ave   Malden, MA 02148
(Eastern Avenue and Phillips Court)

(781) 322-7069

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(781) 322-7069

124-126 Eastern Ave
Malden, MA 02148
(Eastern Avenue and Phillips Court)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Trailer Rentals

One-Way and In-Town Local Rentals in Malden, MA 02148

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Customer Reviews

Average Customer Rating

3694 reviews

Let us know what you think.
Your valuable feedback will help us serve you better.

Write a review
Rating:
5.0

The general manager is very pleasant and I really enjoyed our time together. Super professional.

ERIC R. 
Rating:
1.0

they are rude, and require insurance for all cars.

MILAGROS R. 
Rating:
5.0

The uhaul's representative was so helpful and friendly.

Luiz C. 
Rating:
5.0

Nicole really goes above and beyond to help us. Thanks!

Mali W. 
Rating:
3.0

Workers were inattentive, not wearing masks, and taking personal calls instead of helping a line of customers.

Robert M. 
Rating:
5.0

This location was easy out with no wait time.

PEARL T. 
Rating:
5.0

Kernado Ducasse provided me with a pleasant experience with his excellent customer service for my truck rental reservation and return. His gregarious personality and eagerness to help are exemplary of what great customer service should be, especially when there is a great deal of hardship we are all dealing with during this pandemic. Kernado was swift to provide accommodations to ease the return process and promptly followed up with a phone call to close it out, even with a detailed explanation of the cost rundown in an email that was already sitting in my inbox. What more could you ask for? A+ 100%! Big thanks to Kernado and people working in the essential services during Covid!!

ZHIMING M. 
Rating:
1.0

The workers were not wearing a mask and they did not inform us the mirror was cracked

KEVIN H. 
Rating:
2.0

I left a small item (bolt to assemble a bed) in truck. Mgr said she found bolt and would put in an envelope and mail to me. It never came.

KEVIN T. 
Rating:
1.0

This place does not deserve even one star, WORSE customer service. I returned the truck at 2:29 PM but in the receipt they put 6:44 PM. At the time of drop off I requested to check the truck but she said everything is fine also she said she is really busy while there was only one customer on the line. They charge extra $25 for cleaning but I fill the gas and sweep the truck before I returned. Entrance door has mask compulsory sign but lady at the front desk has NO MASK. I call back to ask question about $25 but she was so RUDE to me and refused to explain. Worse experience in my life and I will never go back to this place. I DON'T RECOMEND THIS PLACE.

UMESH M. 
Rating:
5.0

I wrote a 5 star google review shown below Kernado was amazing, I called before my visit and he assured me the best customer service. Recommended the best equipment to move as well. He is a great asset to your company. Because of his incredible service I am not only going to recommend this to everyone I know in Malden and on my volunteer page but I will be back next week to rent another truck.

RANDY H. 
Rating:
5.0

Manager was extremely helpful and on top of everything. The gentleman that helped me was also great.

NATASHA W. 
Rating:
5.0

Nicole was amazing! She was very helpful and friendly! I would definitely recommend a friend to this u-haul location.

NICHOLAS F. 
Rating:
3.0

I went back to return the van and I tried for more than 5 minutes to put the key inside the key dropbox because the open was too small, it was really annoying to try to put the key inside because the buttons got pressed by themselves and I didn't want to damage the key. You definitely should fix the open size of the key dropbox.

Carlos R. 
Rating:
1.0

What can you do? Find a new manager, please.

ZIYAN L. 
Rating:
5.0

Thank you very much!

VIEUX T. 
Rating:
5.0

The truck was smelling cigarette smoke! I choose the $14 coverage, not the $28, I want the difference back! Over that it was a great truck!

ROBSON D. 
Rating:
5.0

Cornado, Nicole and Tracy are rock solid and always courteously assist - even when they're tasked to constantly multi-task. Thank you!

DAVID C. 
Rating:
5.0

The staff was awesome!

JACQUELYN H. 
Rating:
5.0

The person who checked me in was very nice and helpful. I didn't catch his name but he was great!

Brandon L. 
Rating:
1.0

They messed up my reservation and no one wanted to fix it I Had to leave with a smaller truck on moving day and I had to spend more money because the amount of trip I had to do. The night before they called me to offer me a deal I hear him out and he wanted to give me a 15ft truck for 10 dollars I said no I can't He said cool the next morning a girl calls me and tells me sorry sir the 20 ft truck you reserved the heat doesn't work so we can't rent it and sorry we can't do nothing for you you have to go to the other uhaul down the street they have it for you. I got to the store and they don't have no reservation for me and no 20ft trucks either and she had left a note about me that wasn't to nice of her to do. So by telling you this so to teach your employees to be mindful off peoples situation and not be about money only I get it's business but don't screw with people on moving day when they expect to be moving. Their happened in Malden ma eastern ave location

RAUL R. 
Rating:
5.0

I tried to pick my truck up using a cellphone. You guys should let people know it needs 2 references and ready to answer.

JOSE T. 
Rating:
5.0

It's always a pleasure to come to this location. Nicole Taylor has always treated my family like her own. Service has always been quick and comprehensive.

CHRISTOPHER R. 
Rating:
5.0

Everyone was really friendly. I accidentally did two orders online because I was trying to get items off that I didn't need and the women at the counter was so helpful. Everything was fixed and fast. I would have liked if the employees wore masks while customers were in the store.

APRIL B. 
Rating:
1.0

had to call customer service to resolve an issue with the general manager that said my reservation was not valid without any proof. Nicole Taylor, GM, denied service and tried to transfer me to another store, this was due to a change in service that was not explained. Even after I accepted the terms of that store, she insisted in denying me service and was only resolved with at customer service representative that talked to Nicole to help me. I spent 45 minutes trying to resolve an issue that was absolutely unnecessary. Please, you need to train your staff on dealing with people...

TIAGO A. 
No reviews have been submitted for this location.

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