No complaints! I picked up packing materials here before the move and that was a breeze too.
Marissa SCustomer Reviews for U-Haul Moving & Storage of Manchester
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Cargo van had a thick, non skid dirty mat. It made it near impossible to slide boxes in and out. It has pieces of straw from previous rental. The mat made moving take much longer.
Terri DThe location and employees there were good . The truck share takes way too long to get a vehicle. If the idea is to speed it up then this needs to be more efficient.
Justin RIt is a great place to do business with
CINDY M | First ImpressionsThe person at the store said online appointments only could go through the self checkout option and I couldn’t collect the keys from the counter . It was very strange
Pawan PTake away the $20 fee if you don’t do a self check-in after closing hours. I was not able to do the self-checki-in. I tried several times to complete it but couldn’t. I don’t feel that I should be charged for that. Thanks
DARON RGood facility, plenty of parking, many trucks in stock
Joseph PSelf checkout is a joke ! The lock that located outside is not easy to use. It's often cold or rainy which it makes it difficult to stand outside and adding the combination. The location add oil to the lock and my hands smell like greze
MEIRAV LExcellent service from start to finish.
STEPHEN SEverything about the location was great. My only feedback would be as a first time customer the instructions were a little confusing. I had a hard time finding the lock box because it said next to the “brand new showroom sign” which was not accurate. This caused me to walk around aimlessly until I found someone to help.
Heather SVery professional people working at the counter.
Stephen SI had an entirely different experience with uhaul this time. The support personnels are very friendly and helpful. Excellent service. Thank you for helping me with all my questions. Please continue and keepup this great service. Thanks
Majeeshkumar GThis is a very poor cell service location. Either add WiFi boosters or ask for a cell tower. Very poor experience after building profile online and making reservation to have to do the entire thing over again upon arrival without cell service. Other than that this was a great experience.
Cory DWell my comments is the wasn't full I filled up the tank of gas ⛽️ and you guys charged extra gor couple miles..
Carmen MOlivia at the Manchester CT U-Haul rocked my world. She had a solid customer service presence and took good care of me from the minute I walked in until I was leaving after the transaction Thank you Olivia!
ANNA T | First ImpressionsToday was an AWFUL experience! I reserved a Uhaul and selected counter service because I was having an issue with the internet service on my phone. I typically do it via mobile. Immediately a staff member named CEASAR was very rude to me from start and refused to service me at the counter despite me telling him ahead of time that there was an issue with my phone. I called into customer care because the general manager was not there (ceasar said that he was a manager) and because of their notation about my interaction CEASAR became irate and refused further to help (this is not my first horrible encounter with this staff member) After a bit of verbal back and forth Ceasar called the police on me. The general manager Tim was very nice and assisted me with the uhaul as well as the police situation and i do appreciate that.
ALLISON BWhen I reserved the order, it asked if I wanted mobile pick up or to have an associate do it in person. I selected to have and associate do it for me, as I have in the past. When I arrived, I was told I still had to do everything on my own phone. I had to give the associate my phone which made me uncomfortable due to all the personal information stored on that device. I reserved a dolly, in the past the associate has gotten the dolly for me or it was already loaded into the truck. I was told “go around the building and grab one myself”. I also had to complete my own inspection on the vehicle and confirm on the phone. By the end of the experience I felt like I was the uhaul employee. I could see if it was after hours or if I had requested to do things on my mobile device when reserving, neither of which was the case. I have been to this same location a couple years ago and ALL of this was done for me, the CUSTOMER, by the employee. Why are you even paying people to be there if customers are forced to do everything themselves? I understand new technology and that’s not an issue but it was not more convenient OR faster and I’m beyond disappointed in my experience. If this is uhauls new business model then I hope they are prepared to lose a lot of business. I know I won’t be back.
Melissa PGirl has always been great with great customer service skills
Edwin EThe truck was VERY clean which was a welcome surprise. Staff is pleasant and helpful. The self check in feature was slightly confusing as was expecting to check-in with a person but once I figured it out it was easy. All in all great experience.
Giselle DExcellent Service
EDWIN CIt was good
Rene IEverything went great, i was in and out quickly.
Michael DThe customer service at this location is great. Found the staff to be very helpful. Using the UHaul app was another story as it failed multiple times during the checkout process. Don’t rely on the app.
James MYou guys are very friendly and professional Very helpful. Well the next customers just keep doing what you doing and thank you so much for your help
Victoria Bimprove application response time, and make the app more intuitive - I had to ask the associate to help me complete the app process
Stanley GThe shifter on my truck was busted. Every SINGLE time I went to start the vehicle I had to spend a good ten minutes fiddling with it just to get the dang thing to start. Absolutely ridiculous! I want a f*cking refund!!
MIRANDA NNothing your customer service was the best ever
Tommy WNothing
James LGet more workers like the morning crew,they were funny, friendly, respectful and well mannered,my experience was awesome
Rodshema LNot applicable
Ronald WSeguro que si
Cesar MStaff is not friendly,,staff did not provide good customer service,,staff misquoted uhaul policy which are not true,,staff left equipment incomplete to use,very dirty exterior,,
Jeffrey Cemployees are friendly and helpful and it’s doing business with them and u haul 👍
daniel mThe check in process is a complete horror story. Needs revision asap.
Chevea GThe customer service team was great all the way thru. I highly recommend this location.
jelina oThe employee is polite and friendly
tairou aGreat customer service! Caesar was terrific!
kathy fThe app was far from user friendly. I couldn’t get one service member that didn’t have an attitude to help me. Disappointing.
Jessica Vpeople were friendly and very helpful motorcycle trailer was excellent and will rent again thank you
daniel mBetter human to human customer service. I did 85% of the transaction from start to finish on my phone yet I’m paying for “customer service”
April LIf anyone is looking for a place to store your belongings or even using uhaul to move i recommend! i’m am vary thankful for every worker and helping me get my unit and dropping off my uhaul. also a thank you for the uhaul phone workers for giving me a call and getting everything ready for me and helping understand what to do!
Jenna M | Online Move Inso easy to work with. easy pickup and drop off. This is my location of choice.
Dana LWaiting on my refund … that’s all
MARY ATim and his crew are friendly and dependable. I have used this facility for many purposes over the decades. I have always been pleased with the service.
KEITH G | Overall ExperienceThe younger gentleman who took care of me at pickup was awesome. Very kind and professional. There was actually somebody in front of me in line making quite the scene and yelling at the employee. This young man stayed professional the entire time and proceeded to jump right to me after he was done. Had a smile on his face the whole time. I was very impressed. As for the facility, it was clean and tidy. The trailer I rented was in good shape with the exception of the tie downs, they were very old and moved hard. Thankfully I had some WD40 in my truck and was able to loosen them up. Overall a good experience.
WILLIAM MTim and his crew have been dependable and friendly throughout my use of their services. I have used this location for decades and appreciate their support.
Keith GNothing. Great service and the gentleman walked me through.
Angelique PEverything was great. Truck engine light came on. Other than that, everything was excellent
LUCY NThey took the truck so we didn’t have to go through the hassle of using the app. When we asked about a refund for materials that weren’t included, the manager said there was nothing they could do since they didn’t supply the truck, it was a different location.
JOSHUA AOffice staff were excellent all the way around and very helpful. Today's customer service in general is terrible and the service provided at this location was exceptional very happy.
MICHEAL TTruck maintenance needs to be improved… truck steering wheel shakes a lot .. not a smooth drive.
jaydeepe gOnly giving excellent review due to the 2 young men at that location there is 2 parts to my experience. The first being the two young gentleman that helped me throughout the entire process absolutely pleasant and helpful! Answered every question I had, corrected entry problems and cudnt been more courtous n custimer friendly! Those 2 Gents were fantastic!!! 2nd part was two female at the location on 2/21/24 not helpful whatsoever, doors locked at 6:50 nor were they willing to help or answer any question. Told that all move ins are done online n that’s what I needed to do. Proceeded to do the online move in while in my car than recd a t/c stating that they were sending me a link which I never received. Watched the two females locked up the store leave while I was still trying to process my account. No assistance at all offered nor was a swipe card given to grant me access to my unit. So needless to say the info of do it online n there’s a bag w a lock n instructions inside the unit for me was not accurate nor helpful at all. Also, had questions on a reservation along with the online reservation n if I wud still be entitled to a free month of storage and not reserved two units and billed for them both. Thankfully when I returned in 2/22/24 the two gentleman were both there which I was grateful for their kinda assistance. Only outstanding issue currently is not given the free month of storage had to pay for the 1st month and advised to speak to the General Manager at that location.
Martha D | Online Move InCheckout was a hassle. Way too many pop ups trying to sell me more stuff but besides that everything was good.
Ray GIt took 45 minutes to get trailer after I had reserved online. The trailer had not been shovelled from the last snowstorm. Not a very good experience.
Dennis AThe staff and manager could have cared less about the poor service I received in Maryland.
karen sThe U haul company tech, Caesar, took the extra steps in protecting the vehicle's interior, took the time to review warranties that were involved with my appointment, and by addressing all of other concerns.
Paul POur truck was stuck between two other trucks and we needed to have the employees move the vehicles to get our numbered one out. So we weren’t able to have a quick smooth auto pick up.
Lorraine BSuperb service Very helpful and pleasant staff
Peter BThe man who helped me was very knowledgeable and polite!
Samantha DFrom the front desk attendant to the folks that help hook up the trailer, all were very helpful and courteous. I would recommend this facility and will use them in the future.
Glenn MI rent from this location for work on a monthly basis and often buy supplies here the trucks have been clean and maintained and the staff has been helpful and courteous as ever
Joseph CThe manager is great there. He's always so nice we rent often and remembers us. The staff is very friendly too. The trucks are clean! Some other locations The trucks smell funny.
Heather RCheck in on phone takes too long
Peter BSuper efficient, Jesse greeted me before I even got inside and helped me get the truck checked back in.
Christina GJesse did a fabulous job. Great attention to detail and excellent customner service. Thank you!!!
jim vTruck did what i needed it to do but windows and mirrors where filthy and leaked an excessive amount of fluid on my driveway. Staff at this location where great. Just need to do a better job on the maintenance of these vehicles.
HOWARD Hexcellent service, clean and a good team.
RICARDO A | Overall ExperienceThe storage facility on Oakland Street and Manchester has very friendly courteous knowledgeable staff always greet me with a smile management is superb
hazel r | Overall ExperienceGreat staff and facility!
Raymond D | Overall ExperienceThank you!
nikita c | Overall ExperienceAside from the unit prices going on twice in the last two years , after being told it wouldn’t I don’t have any complaints
Stephanie G | Overall ExperienceThe staff are excellent! Very friendly and super helpful.
Raymond D | First ImpressionsInformative, helpful, and prompt.
Justin S | First ImpressionsI really don’t have much to say but it was a great experience nd everything was just awesome thx
Ralph H | Overall ExperienceThe agent Cesar in the Oakland ST Manchester CT was extremely helpful and very considerate. He was resourceful and knew how to help me. He worked with me over several days. A great asset to the team!!!
SARAY C | First ImpressionsTim was absolutely amazing! He went above and beyond to listen to me and accommodate me when my truck rental had a broken headlight, requiring me to change the terms of my rental. Cannot thank him enough!
KATHERINE O | First ImpressionsEverything was good except my unit smelled of weed really bad. I told them but nothing changed. All my stuff stinks really bad and will have to wash all the comforters and clothes
Jill K | Overall ExperienceStaff was excellent and friendly and helpful. However, upon moving into a brand new storage unit located in a brand new building, a window 15 feet from my storage unit started pouring water inside due to heavy rain. This is/was very concerning seeing how I paid and selected indoor storage specifically to keep my belongings out of the elements. There was another family accessing their unit right near ours who were also very disappointed.
Tyler R | First ImpressionsMove out date was 5/19, can be confirmed by moving company.
Sally m | Overall ExperienceThe manger Tim and his staff were overwhelmingly helpful, patient, understanding. Their kind attitude made my experience a very good one. I certainly recommend anyone who needs to rent storage use the Manchester location. The facility inside and out is extremely clean. This location ensures your belongings are safe and will remain in the same condition as when you placed them in the unit. The staff is always pleasant and has knowledge to share with customers to meet their moving (truck rental) and storage needs. If you want a successful moving/storage experience use 432 Oakland St., Manchester, Ct. 06042 location.
TANYA B | Overall ExperienceThe manager was a very good person and so helpful, and there was a black young man who has braided his hair he was so so respectful and so helpful my experience was very great, I recommend this uhaul to every one.
YVONNE O | Overall ExperienceManager, Tim, was phenomenal. Super helpful, process of picking up and dropping off truck was super easy and very efficient. Customer service was great.
Christopher H | First ImpressionsThe facility itself was fine however my experience was not. I made a reservation online, and had the email with the reservation number, yet when I went in, they had no record of me at all. Then, on the day I tried to move in, the facility wouldn't let me POD be in their parking lot. I cannot, for the life of me, understand why this would be, as a POD and a storage unit go hand in hand. I then had to spend the entire afternoon on the phone trying to figure out what to do to make things work and had to spend even more money on renting a truck to unload the POD into and then bring to a facility. I ended up cancelling the uhaul unit altogether, never having moved in, yet was still charged and never got my money back. Overall, terrible experience.
lindsay b | Overall ExperienceCustomer service was very rude and noxious
Abrigail S | First ImpressionsThe sales rep charged my card WITHOUT CONSENT (illegal) when the first month was supposed to be free due to this being part of a one way trip/storage unit bundle. The manager made it right by giving me my second month free, however when you budget funds and have important things to pay for during a move, things like this throw everything off. Absolutely unbelievable. My unit also had a mouse trap in it, so I’m not sure if this was precautionary or as treatment, but I got insurance so if anything happens it’ll be (hopefully) compensated. A terrible overall experience for a move.
RODNEY P | First ImpressionsI made a reservation online and had the res number and everything, however they did not have me in the system anywhere and my reservation number pulled up no info. Not sure how that could be possible, since I had the email confirmation, but luckily there was another unit available.
lindsay b | First ImpressionsVery friendly, helpful staff and the manager truly goes above and beyond for customers. Thank you so much
Jeannette W | Overall ExperienceGreat service!
Carol S | Overall ExperiencePls keep up the good work 🙂
APRIL P | First ImpressionsI love recommending u-hual to my friends because I have been there since 2013 and happy about their services thanks for keeping my stuff more secured
COMFORT P | Overall ExperienceCard reader never accepted my card. Made a reservation via phone for storage, and that reservation was never filed. Ended up with a unit only because one was still available. Made another reservation online. Called the day of move-in and was told there was a 7 day grace period to sign in at the office before the reservation expired. Arrived the next morning. A man at the next counter was angry that they didn't have his reservation. The clerk then started my interaction with "don't worry we take reservations seriously. We don't give them to anyone". A minute later I was being told that they had given my reservation away and it was really my fault for not coming the day before, despite the clerk remembering that I'd called and she'd said there was a grace period. Oh, and some moron decided it would be a great idea to install oversized speed bumps across the entrance/exit so every time you move cargo the trailer hitch gets stressed and the cargo gets jostled for absolutely no reason. I've moved to a far more professional facility.
kyle t | Overall ExperienceFound that mice was in the storage and bit through some of my bags. Had to throw out some stuff. The other stuff was in good condition.
Edna O | Overall ExperienceNo comment
BERNADETTE G | First ImpressionsI respect the staff but they were incompetent (or badly trained) which led to confusion, frustration, lost time and money for the customer. Slow truck pick up time (uhaul employee talking endlessly with the customer in front of me). This is not a restaurant where you make small talk to get a tip. You're supposed to make the process quick and efficient so the next customer can pick up their truck in a timely fashion especially if you're the only employee there. Poor training. Nobody knows what is going on. They kept asking me who told me about the one free month for storage... At least they honored the free storage month that was promised (after a call to the manager, which wasted more of my time. My movers were waiting for me in the truck and I was paying them $200 per hour) So a 10 minute delay from uhaul employees cost me more than $33. Bad experience.
Ciprian S | First ImpressionsStaff were very helpful.
James O | First ImpressionsYour staff is very great at their job and help me. Those guys did a really good job. You guys hired a good staff.
Rafael B | First ImpressionsIn need of older, mature, respectful staff members. The person who checked my husband and I out was great and very helpful.
Alisha M | Overall ExperienceI have used U-Haul facilities and truck rentals, containers, etc. for over 30 years in various cities on the East Coast, from Albany, NY to Atlanta, GA and cities in between. I will always use them. I have sent many friends and family memebers their way.
Estelle H | Overall ExperienceTavon (spelling?) What is the most professional customer service representative I have worked with since Covid. I told him so! He was kind and hard-working and jumped right in even though I needed help outside of his department. He should definitely be considered for a promotion if you have an opening in the future.
Kirsten L | Online Move InAgent was very helpful and facilities were clean enough where I felt I could sit down on the floor and have a picnic
linda c | First ImpressionsThe absolute best experience I’ve have. The manager, Tim was professional, helpful and efficient.
JESSICA F | Overall ExperienceStaff members are extremely polite and helpful. Tim was great
Georgia W | Overall ExperienceWas very unhappy to not receive a refund for the 25 days of rent I paid but did not use.
Richard T | Overall ExperienceOverall excellent. The only issue is the swipe card never worked properly abd we kept setting off the alarm.
Theodore S | Overall ExperienceThe warehouse facility has problem with rats.
JAVIER R | Overall ExperienceThe customer service received was paramount. Tim, the Uhaul representative in Manchester CT was extremely helpful and polite. He was also very patient with me.
Georgia W | First ImpressionsGreat place.
jim s | Overall ExperienceThe worker there walked me to my storage while explaining the card access and because I was sorta scared and plus I didn’t know my way around so thank you for being with me and insuring my safety and making sure I felt safe before he left!!!
Cearra D | First ImpressionsAll staff did well , very friendly I was pleasantly surprised . What stood out to me was the job Olivia did to help me. I believe she went above & beyond of her job to help me out. I'm disabled and she helped with getting me the truck , helping me try to get in the truck. Then when that failed she got step stools for me excellent job guys . Especially Olivia. I'll be back again.
Eric W | First ImpressionsThis location has strong leadership, the manger sets the tone and her staff follows her lead . Very please with my experience.
Oneil L | Overall ExperienceLove the staff especially the manager everyone was awesome.
Michael C | Overall ExperienceI never had a problem going in and out my unit staffs are awesome especially madelin I had to move but would go back to u guys if ever needed thanks for yall service
Carmen B | Overall ExperienceOnly thing that i had problem with is not getting first month free on storage unit. I’ve done business with this location for several years and was upset when i didnt. Other than that place is top notch for what they offer. Will use again
patrick m | Overall ExperienceVery helpful with the whole process.
Jeannette W | First ImpressionsThe supervisor is such a great employee and she takes really good care of her facility and store as well as her employees they all need a raise Thank you for your great work
Nancy R | Overall ExperienceEveryone was extremely nice and ready to help! They walk me through everything I needed to do and explained it so easy and quickly. I think this part was the less stressful out of me moving
briana t | First ImpressionsLost my stuff due to was trying to down size the unit and wasn’t able to due to water damage on the floor where my unit was located didn’t have the man power to move the stuff when it was covienent to them
Janet E | Overall ExperienceSuper staff at this location.
saul v | First ImpressionsThe staff here is FANTASTIC!!! Very helpful, knowledgeable, positive and good natured!! The only “knock” on the facility is when we went to move my mothers belongings out of storage, there were rodent droppings all over them. I hadn’t expected to find that, but understand the challenges a facility like this faces.
Anthony R | Overall ExperienceYou have the best staff. Every time I went in you were greeted with a smile and very friendly faces, and explained things perfectly well ( I’m hard of hearing) and the staff didn’t mine repeating themselves. I will definitely recommend U-Haul to whom ever I know is moving. Thank you very much for your service. Will use in the future if needed
LILLIAN T | Overall ExperienceTruly great experience from start to finish highly recommend
Glorybell D | Overall ExperienceVery pleased we staff ex specially with management went out her way to make sure I was satisfied she need a raise.
WANDA J | First ImpressionsGreat and helpful employees. They answer every question I had and show me around the storage containers
Danny V | First ImpressionsTHANK YOU FOR TAKING CARE OF US IN THIS SEASON OF OUR LIVES WHEN THE PLEASURE IS WITH OUT DEFINITON. YOU TOOK SO OF THAT BURDEN OUT OF OUR BACKS. THANKS GOD FOR YOURS MAY THE LORD BLESS YOU ALL ABUNDANTLY...
Neftali R | First ImpressionsUhaul customercare told one thing and the store manager says another. I have an upcoming one way truck reservation and when I booked it it gave one month rental but then customer care told us we could move in today and the website also told when I entered the uhaul reservation number that my first pay will be on September 26. But store manager said I can't avail that offer for upcoming reservation. This is very bad
Srinivas R | First ImpressionsThe GM, Madeline Sanchez, was wonderful and did everything in her power to ensure that I had a positive experience from helping me find the right size storage unit, walking me to each one to ensure I could access them, returning my truck, and making sure there was no water damage after a heavy rain. She made the whole process simple and saved me so much stress during an already stressful move. Thank you Madeline! You are the best!
Cheryl S | Overall ExperienceNone, great job.
Henry C | Overall ExperienceGreat customer service
ZENAIDA C | First ImpressionsYour staff is your strength. The customer representative who helped me was wonderful each and every time. She was patient with my needs and inexperience dealing with storage, being the best in professionalism, as well as friendly, making me feel at ease. I could not have asked for better service and value. Many thanks!
Edith L | Overall ExperienceThe customer service person who helped me both times should be recognized for her professionalism, skill, knowledge, and friendly personal skills—-and the utmost of patience with me and my moving needs. Thank you!
Edith L | First ImpressionsGreat service and very clean storage units, checkout process was very smooth, Madeline and Her stuff are always friendly and helpful. The place is soo busy but they always find a way to be helpful and calm.
PAUL K | Overall ExperienceExcellent manager and excellent staff. All proactive not reactive. Manager is be on point. The staff reflects it.
ROSSIE W | Overall ExperienceVery friendly and helpful
Jean T | First ImpressionsStaff is especially nice to folks in need. Would recommend them to anyone looking to move and store. Thank you uhaul
DANIEL R | First ImpressionsAfter looking at some comments online I was a little leery, but was pleasantly surprised at how friendly and helpful everyone at the facility was and went above and beyond to help me out when another place fell through last minute.
Racheal D | Online Move InI said the first time and did not hear back from anyone. The wait to get processed is ridiculous, the app is poor, the call for picking up a truck is as bad due to the wait... The people have all been fine, your tools are extremely sub par. It's like you are a startup and haven't figured out how to efficiently deal with rental and storage.
Stephen R | Overall ExperienceSignage for where to go and what to do is very poor. I waited for 20 minutes with just one person in front of me. I was sold a lock for the storage unit. Then I found a complimentary lock in the unit. I asked the office for a refund of the one I purchased. This was denied since I didn't check into the unit with online app. If I knew check in online was an option I would have saved 20 minutes and not been charged for a lock!
Stephen R | First ImpressionsIt was very very busy and your staff was overwhelmed. The wait times were far too long. They did their best. You really need to hire more staff.
suzanne m | First ImpressionsI rented a storage and the associate was adamant in charging me for the lock. I was confused as to why because I thought it came with it. When she carried me to the storage there was a padlock provided in the empty unit but unfortunately for me the associate quickly grabbed it. I asked her if that was left for me and he lame excuse was that the previous renters probably left it. Really? An unused and unopened padlock. Lucky for her I was crammed on time and had to move my stuff into the unit and be out of town by the end of the day so I did not have time for the small details. I will be coming back for my refund as I confirmed with another uhaul facility that I should have never been charged. On the bag it says COMPLIMENTARY. It should be mandatory for all stay to know the policy and be able to read their products.
Achalania V | First ImpressionsThere was an associate there that took additional time with me to make sure that all was well. I was under duress and her patience and professionalism helped me through the whole experience. I appreciated her professionalism and concern. Cant remember the associates name. Young lady with blonde hair. Thank you.
ROSSIE W | First ImpressionsI came in after hours and dropped off the truck and it was super easy to do. I was intimidated at first but the step by step process Made it very easy and verified with pictures which is super reassuring!!
Annette R | First ImpressionsGreat friendly staff & very helpful
Cedric H | First ImpressionsAll good except the heat system failure. But, the reaction was swift and they did well with the cleanup and insurance.
Norman S | Overall ExperienceThanks for yours service
HECTOR G | First ImpressionsOLIVIA IS AMAZING 👏
Jasmine S | First ImpressionsSonya , Anthony, and the rest of the staff are knowledgeable, professional and helpful!! Thanks for making our moving and storage needs less stressful.. STAY SAFE- STAY WELL Ron and Jenn Arpin
Ronald A | Overall ExperienceThank you.👍
Gary H | Overall ExperienceAwesome service 👍
Patricia R | Overall ExperienceAnthony very knowledgeable, multitask employee. Although Anthony is only one staff member who I feel is a valuable team member there were two females who really needs to be retrain on customer interaction, Swearing and voicing there opinion in front of other including myself.
Dale R | First ImpressionsWaited for at least 10 min or so. One person working in the front, finally another person comes to help but he's not familiar with the process so had to end up waiting for the other lady anyways to help. So instead of something that should of been 5 or less minutes since I already had a reservation took almost 20 minutes. But staff are nice and helpful.
Emily R | First ImpressionsGreat people helping at desk. Feels safe and clean
Jodi H | First ImpressionsThank you very much.
Carmen s | Overall ExperienceNice people very polite very helpful. Thanks everyone. Merry Christmas to all .
Carmen s | First ImpressionsGreat customer service experience!
leonard f | First ImpressionsThe service was great
Jose M | First ImpressionsI paid my bill on the 7th of November I moved out of the storage on the 16th of November I paid $169.00 when I went to close the storage unit I didn’t get a refund. I’m blackballing U-Haul thieves.
Linda J | Overall ExperienceBest moving experience that we could have had! Great and helpful staff!! Thank you!!
Katharine C | First ImpressionsEveryone was so helpful after our 18 hour drive to our storage bin! They did everything to make our room setup and truck return an easy process. Me and my sister were so grateful!
Mollie C | First ImpressionsI was with them over a year and actually didn’t even visit my unit at all. The benefit is the climate control building. All property and clothes were exactly how I left it. Secured and clean location.
Ariana C | Overall ExperienceThe general manager is a HUGE ASSET to UHaul! She is always accommodating, thoughtful w/ suggestions, pleasant, knowledgeable and is easy to talk to! Clearly enjoys her job - benefitting customers!
Ann V | Overall ExperienceExcellent. Higjly recommend.
Deborah C | Overall ExperienceFour experiences w/UHaul were fabulous w/ one exception. I returned keys to a young male clerk who never logged the returned truck into the database. They thought I stole it! It was safe & sound!
Ann V | First ImpressionsGreat service at both locations
Robert D | First ImpressionsMost helpful and courteous service today
jean o | First ImpressionsThe checkout process was outstanding. All employees involved in the storage and vehicle rental processes were friendly, efficient and helpful.
Peter S | Overall ExperienceVery polite and very friendly.
Ronny S | Overall ExperienceLighting in front of building was poor. Led to believe 24 hour access was available when keycards were given. Unable to reach staff after hours. Happy $ was reimbursed for hotel after not getting in.
Therese B | Overall Experienceeveryone was helpful. my only issue was i got a one way truck so when i went to the location to drop it off they said i was suppose to return the truck in Manchester. even when paper work differed
Cassandra G | Overall ExperienceEveryone was very very helpful!!!💯
HEATHER N | Overall ExperienceI expected a prorated fee for the last month of storage. I emptied the unit 1 week after being billed. What’s the policy on that?
MATTHEW S | Overall ExperienceJennifer was awesome. Even better was the fact other Uhaul customers , Austin & Hope, were dropping some stuff off in their unit. Austin offered to help us unload our truck. What a great guy!
Christine R | ReservationThis was my first time renting a u-haul truck and storage unit, and I am thrilled. With all the stresses of moving it was such a relief to have had such and easy, straightforward experience.
Domencio C | Overall ExperienceThis U-Haul location was fine for storage. However, the staff seems to know more about trunk rentals and less about the storage and moving processes which was NOT helpful to me.
STEPHANIE H | Overall ExperienceHighly recommended.
GARY D | Overall ExperienceNeed to have more parking area for loading and unloading
Michael R | Overall Experience