Customer did not leave a comment.
ANTONIA RCustomer Reviews for U-Haul Moving & Storage of Mankato
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Helpful, friendly, professional staff
BRENDA KMake it so the size trailer that I rented can be dropped off at different location than the pick up
Tucker LFast and convenient! Helpful staff and felt very safe.
Hayden PStaff was really nice and helpful
Paula B | Overall Experience👍
JAMES DI had the truck for like 12 hours.Missed the check in by like ten minutes and rhen I. Charged another 48 on top of 147 get real you guys are nuts last time I had a bigger truck 2 weeks ago and went more milage got 80 some dollars back but not this time I want my money before I getca lawyer because that's wrong.
Curlene KExceeded my expectations. I was barely to a stop and he was there to assist me in unhooking the trailer. Very friendly and efficient.
Chad AGas tank was not at half tank when I left lot. Office people were chaotic and a disastrous mess.
CASEY MUntrained staff, waited 30 mins in line. I rented a U-Haul for 3 hours & I dropped the U-Haul back off early and they charged me for 2 days
TRINITEY Bgreat service......
Daniel HGreat staff! Very helpful and nice!
ELIZABETH SLovely people working there. Great experience
JENNIFER NEverything was wonderful Thank you
ANGELA SThe location was convenient and staff were kind and very apologetic, but it took me 50 minutes to leave with the equipment even though it was reserved online due to the UHaul software. It was incredibly stressful as I was trying to leave my spouse while they were out of the house, family was waiting at the house to load, and no time frame was given to me. If they had called to inform me when it happened I could have used that time to pack and return later when they were ready. I know stuff happens, but I was barely able to get moved before my spouse arrived which was difficult. I was given a small discount which I appreciated, the staff helped me and did the best they could with the malfunctioning software at the time.
OLIVIA MJerome was very professional. Good price to
MARK Gnothing everything was outstanding.
KATHY BThe online customer service was rude as dismissive for my early morning pick up. They tried to cancel me without explanation, or calling to help. It was instead my mother who called them back, since they called for the reference, and was able to straighten it out; otherwise your customer service representative was prepared to leave me high and dry. Additionally, none of the verification process was explained to me when making my reservation on the phone. NOT IMPRESSED
tyler lGreat customer service. He is knowledgeable and enjoys his job.
DENISE B | Overall Experiencepick up and drop off was painless and would rent from this location again
JOEL EThe guy was very nice and worked quickly. Said it could take a couple hours and he was under time given. Highly recommend.
mary cThe ownership of this location should try the return process. They were completely disorganized and had no apology for their mistakes. Stay clear of this location...Yikes!
Robert TSales assistant was very helpful and polite, proficient
SUSAN LNothing. I always chose this Mankato location.
REUEL SEasy to access. Indoor office and retail area. More than one employee available to help and. a very wide variety of equipment available to rent.
DALE KWe did not need them but none was offered. We used our towels for our framed art work so all was good.
Dominique WManger Jerome does a great job
Mark P | First ImpressionsFast and efficient at drop off. Pleased customer!
RUDOLF SAll good
DENISE GAlyssa and Jerome are awesome !!! Very helpful and good customer service. Very professional.
jessica s | Overall ExperienceComment: Fast, Friendly and Helpful service. Very much like that this location has a good inventory of units on hand and willing and able to help me with my needs.
MICHAEL WAttendee greeted me quickly and was very friendly. Got me on my way in minutes. Extremely satisfying experience.
ROBERT SHard to get into the lot location on GPS is off a turn or 2
SCOTT FKeep up the great work!
PATRICK PAlyssa is awesome! Friendly and very helpful!
STEVEN ROverpriced. $1235 outbound. $175 return. Drop off location took 11 days to confirm trailer was returned and send receipt.
Jeffrey TThis is the second time that I've rented equipment over the last 6 months and both times it has been an absolute disaster. June 15th 2024 I was to pick up a truck only to find out when I arrived to the location that they were closed and the unattended pick up was not only not ready but moved to a different location and ended up having to pick it up the next day and it was changed to a smaller truck. I also reserved a 20' truck via the online application for the Waseca MN location this weekend then received a call from U-Haul informing me that they did not have a 20' or even a 15' at that location so I would need to drive to Mankato (30 miles away) reluctantly I agreed. Being it was a Sunday morning pick up I asked the representative if someone would be there as this was Sunday. She assured me that they would be there at 9:00am. I received my conformation email, so I assumed everything would be fine. Upon arrival I found that they were closed. I called the 1-800 # for assistance and spoke to Leslie. I was informed by her that they did not have my reservation "STAGED" therefore they couldn't set me up with one even though I had the reservation. I told her of my last experience and how frustrated I was. She told me she understood and would transfer me to the Manager. I sat on the hold que for 10 minutes and then a rep from IOWA answered, she informed me that they were in Iowa and could not assist me from there, so she again transferred me AGAIN! Finally, I ended up talking to NICK who was very helpful and informed me that there were another U-Haul location a couple miles away and they had a truck there for me, and if I'd like he could transfer my reservation. I told him my story and informed him that I originally wanted to pick the truck up in Waseca because it would have saved me about 60 miles in milage fees. He told me that he would check to see if there was a truck there. Much to my surprise, he informed that there indeed was a truck there and could transfer the reservation there. He informed me that Waseca is a "24/7" location so it would be an unattended pick up. I told him that I didn't trust their system and we agreed it would likely be the best choice to go to the other location in Mankato being they were open. I also asked Nick to put it into the notes that I wanted a call from the Manager on Monday (the next day) he entered the notes and read them back to me then informed me that either Nicole or Mandi would be calling me to discuss my issue. I went to the Madison Ave location in Mankato and from that point everything went smooth. It is now 2:15pm on Tuesday afternoon and I have not received a call from anyone at U-Haul!!! It's safe to say that I will never use or recommend U-Haul to anyone ever again in-fact I will be sharing my experience including the employee names with anyone who will listen. I can now see how you make up for the cheaper rental rates, force the renters into having to drive additional miles, in my situation I ended up driving approximately 60 additional miles. Well played U-Haul!
DUANE BAwesome,Easy process,got the job done!!!
RONALD HGreat experience.
NATHAN DWell maybe let the customer know where to get fuel if they aren’t from the Mankato area
JAMES GThey are family very kind and Jerome is a very hard working person i really appreciate him
SAEED Kexcellent customer service!
SUSAN W | First ImpressionsEverything went as smoothly as could be. Thanks for the help of the trailer rental.
ANTHONY STruck need an oil change and lease agreement was vaguely explained i didn't trust you
EDWARD Bfantastic front counter customer service !!!
JON PThe gentleman that helped me when the app was not working was awesome! This location was fast, friendly, clean and convenient!
Danielle SGuy was a dink
KYLE HJerome and staff were very helpful very friendly .
Valarie H | Overall ExperienceJerome did an awesome job! Very impressed. Would come back again
JEFFREY RCheck tires
KENNETH LIt took over 30 minutes to process pick up vehicle and had to pick it up up 45 minutes away from desired site because wasn't available at local site. Also vehicle didn't have cruise control and it is needed for long trip
WILLIAM WAppreciated that the office was open until 7pm.
STEPHEN EI handed over the keys and asked if needed me to sign anything or anything else and was told I was good to go. A month later I was notified that procedures had been started for missing equipment!!! Took 4 phone calls to finally get something in black and white that the truck had been returned
Vince KSuper helpful general manager and staff
RICHARD BI've rented from them before and I will only rent with them. The service is outstanding.
Angel L | Overall ExperienceOverall was a great storage facility! Appreciate the easy, online check out procedure! All of our items were well maintained. Access was easy. Only negative is that the last several months the sliding doors haven't worked making it harder to move items in and out.
John P | Overall ExperienceVery friendly staff . Great punch of guys
Valarie H | Online Move InI reserved my spot so they cleaned and left a new locked in there for me. So cool! Unfortunately, one of the main slide door was broken, so it took me longer to move stuffs. Otherwise, it was perfect
Khanh P | First ImpressionsHighly recommend for all college students! Easier than bringing everything home for the summer and back in the fall!
DANIELLE E | Overall ExperienceI’ve done business with the manager Jerome. He idefine what a real customer service is. Great person and staff
NARONG S | Overall ExperienceThing's seem like agreements are not obtainable from another moment.
David C | Overall ExperienceI had a little issue with the engine & ended up in a hotel for the night. The mechanic company they sent out to check on it was totally awesome. I never did get to see the towing company. When I returned the Mankato, Mn UHaul, the GM there Jerome Feh. Was extremely concerned about my experience that night and the next day. He made accommodations that impressed me. I definitely would recommended UHaul to everyone.
kelly t | First ImpressionsNo one can find any record that I reserved a unit when I call in, and the unit is smaller than the one I paid for.
Cora H | Overall ExperienceVery nice help with everything
DUANE B | First ImpressionsVery nice staff and facilities, I will rent here again
robin o | Overall ExperienceGeneral Manager Jerome has always been extremely helpful everytime I've used uhaul services , whether renting a truck or a storage.
brittany h | Overall ExperienceJerome is awesome and has wonderful people skills. He made it all worthwhile. He was patient kind and understanding with us.
Rebecca L | Overall ExperienceThe office smells like body odor and cigarettes along with that combination that hasn’t showered or done laundry in days maybe weeks. The staff was rude when I asked simple questions as if I should already know the answers when clearly I don’t if I’m asking as I’m hoping they do sense they work there. Their sense of arrogance and pride was obnoxious as the place smells and my money was paying their salary but it’s like I was ruining their day for coming in and they had more important things to do than help me. The storage unit was mouse ridden and I had to throw away more than half of my stuff as it was infested and covered in mouse poop and pee. I would not recommend storage here and I would look elsewhere. They raised their prices every year, I started at $105 and when I left it was $140 a month, you’d think the longer you stay rates would stay the same or you would get a discount. Poor service, poor management and poor facilities. About time for the upper management to get involved and do something about the staff and smell.
tony w | Overall ExperienceGreat Staff. The people there are awesome!
NARONG S | Overall ExperienceNeeded to have 24 hour access.
BRIAN D | Overall ExperienceWe were supposed to receive a lock in our unit and did not.
Elizabeth L | Online Move InJerome was very helpful over the past 4 years, he was always there for me if I needed help.
Aamco T | Overall ExperienceIt was very convenient and accessible based on location.
EKWEGBALUM U | First ImpressionsIt’s a pleasure working with Jerome. I’ve had a unit with my previous company . I came back to this location because I knew Jerome will take care of me and his customer alike. Glad to be back here .
NARONG S | First ImpressionsHoly fix your auto spam “please leave a review” I must have received 40 messages over 3 days. If I wanted to leave a review I would.
Jay L | Online Move InWould have been better to have more larger units instead of so many small units. But that’s okay we just had to rent 2 units which was fine. Thanks!
Brenda S | Overall ExperienceExcellent service from Jerome! Very much appreciated!
Holly K | Overall ExperienceMouse poop was found all throughout my storage unit
Evan B | Overall ExperienceThe staff was so helpful and nice in every way. Too bad they don’t prorate the partial months for storage units.
MARTHA L | Overall ExperienceThe staff here are beyond rude and less than helpful. The information you receive depends on who you talk to and when. You can talk to the same person and within 2 hours they have changed their answer. They treat you like you are an idiot. Completely unprofessional. They care more about smoking and getting high than helping you. Not to mention the security here is a joke. Anyone can come and go from the “locked” buildings. The fact that I never felt safe being on site and the lack of professionalism from the staff is the reason I took my business elsewhere. Seen many other people doing the same too.
Kailyn S | Overall ExperienceThe only reason I kept my stuff there was.the mgr... the billing sucks... but. Other than that no issues
trema p | Overall ExperienceI canceled my reservation immediately after paying....still need my refund.....one of the worst customer service experiences from staff that was off-duty at this location...would never recommend....wasted 45 mins of my time
JOSHUA S | First ImpressionsJerome goes above and beyond to keep his customers happy. I was there for 7.5 years & if I need storage again, I won’t hesitate to call Jerome. Give that man a raise!!
JASON H | Overall ExperienceSince I moved out 20 days earlier I should have got some of my money back.
BERTRAM M | Overall ExperienceBest customer service👍👍👍
Sayyid m | First ImpressionsThe storage space was intended as temporary to hold a family member's things. Service was excellent. The unit is not needed any longer.
janet v | Overall ExperienceThe manager Jerome has always treated me with respect and helped me during times of struggle. If it wasn’t for Jerome I probably would have been homeless at one point. This u-haul location has gained me as a lifetime customer as long as Jerome is there.
james y | Overall ExperienceThe guy that helped me was a little over the top and made comments that were unnecessary
Jacquelyn M | First ImpressionsI would rent from Jerome at the Mankato Madison Ave. location any time. I would recommend them to anyone. Stellar customer service!
Heather G | Overall ExperienceThey assured my that my unit was paid and I didn’t have to worry about anything after renting the u it for one month. Then I was billed for 3 months after. But when I called they were very kind and removed the charges.
Anna M | Overall ExperienceManager is very organized and knowledgeable.
Lisa K | Overall ExperienceOverall, we were very happy with the move-in experience. The staff were awesome, everything was clean and worked
Kacy O | First ImpressionsStorage unit had a door put together with duct tape.
VICKY R | First ImpressionsCustomer service was horrible. The employees were not helpful and wanted to blame each other for the lack of service. I will not be coming back.
Jarvis O | Overall ExperienceEverything was very clean and ready for my move in. Jerome was very helpful. The only negative things I would have to say was that there were a few “sketchy” people hanging around when we were moving in. We had to be very careful to watch our stuff. Luckily there were 4 of us there. Also, I wasn’t told how to hold the double doors open while moving in. I had to keep swiping my card until a stranger showed us how to flip a switch.
Holly K | First ImpressionsI was in a bind and the staff help me with my problem I have not felt so well taken care of I really that the manger in mankato mn Jerom the manger in mankato for making me feel cared for
Shirley W | First ImpressionsThe staff were bickering in front of customers. Jerome was kind and helpful.
kathie f | Overall ExperienceThe staff in the store was rude to me and wouldn't let me fully explain the issue I was having with the alarm before interrupting me and speaking over me. I completely understood his frustration because there were multiple people standing in line and only one person in the store, but it still wasn't a great experience. I ended up just thanking him and dropping the issue in the interest of cutting him a break. I hope uhaul can get more staff soon so the staff that is working isn't stretched so thin.
Alysha K | Online Move InWouldn’t let me complete online check in, had to go inside where there was no employee at the desk for about 15 minutes while a line queued behind me. When he finally got back he was very rude to the customers. Finally was able to figure out how to get in my storage building and the door wouldn’t automatically open we had to put the code in and pull it open each time ourselves.
JANESSA G | Online Move InThe drive ways need to help, and maybe better seals around the outside unit doors so snow does not get in the unit.
Roberta S | Overall ExperienceI had a 5x5 unit and I was paying almost 70 dollars a month due to increased living costs I just couldn't pay that much to store a few bins I'm on ssdi for my income and there's no low cost options for people like me I know it's hard for everyone but my experience with the unit was average as you offered the same service with same prices
jonathan d | Overall ExperienceThe staff was very friendly and patient with me as I had questions with moving in. Both staff members that I talked with were very welcoming, and made my first time using a storage unit easy and stress-free. I am very happy with my experience. Great customer service!
Catherine M | Online Move InThank you for making my very difficult move that much easier.
Aaron L | First ImpressionsPlace was always secure, and kept clean. The staff was friendly and helpful, in particular my thanks goes to the manager Jerome who has been incredibly helpful throughout the five year I have been at this facility.
christine m | Overall ExperienceThe staff was great especially Alex she was a super star💥💥💥
Trema P | Overall ExperienceYour manager Jerome does an excellent job! He deserves high praise for a job well done. His staff has also been courteous. We have used their services many times. I highly recommend using U-Haul of Mankato for both transportation and storage. Susan M
susan M | Overall ExperienceI was nit aware of where to go to enter my pin, so I wound up setting off the alarm at first.
Jeremy J | Online Move InThere were multiple sizes of units, which was great. The facility was warm, which was great for the winter months. The staff was extremely helpful every time I was into the office, which was 3 times. The only thing that needs improvement is the card swipe system that gives you entrance to the facility. It is confusing getting as well as securing it when you leave. You need a better, user-friendly card system. When I was there on a couple occasions I was not the only one having difficulties. Thank you being such a great business in the Mankato area that people can use. Beth Kozitza
BETH K | Overall ExperienceJerome Fehn, the Mankato MN manager, went over and above board to provide excellent service. He should be commended as an example of hard work, effectiveness and enthusiasm for his job in a world where these qualities are less often seen.
SUE C | Overall ExperienceThe general manager was so very accomodating! He is a Jem!
LUCY C | Overall ExperienceDoor hardware (door closer at top) on pull door for entry to building was noted broken several months ago and remains broken.
Ruth M | Overall ExperienceI was very happy with the storage unit and the building it is in. There were always carts available for use. The building was well lit, clean, and secure and the other renters I met were all nice and friendly. I would definitely recommend you to friends.
JAN H | Overall ExperienceThe staff was very helpful and understanding. Jerome at uhaul was particularly helpful.
kathleen d | Overall ExperienceI feel this is a real nice helpfull place
CYNTHIA S | First Impressions55 years old used U-haul my hole always happy with them, thank you
DAVID S | Overall ExperienceJerome is an amazing employee. You are lucky to have him. He is always professional, extremely efficient, dedicated and friendly. I highly recommend his location to all my friends and family.
DEBORAH W | First ImpressionsYou all were so helpful and nice. Thank you
MICHELLE E | Overall ExperienceThe only bad thing is that I moved out, your employee even helped me move but I got charged and a pre-lien was put on. James remembered who I was and removed it though.
Joye R | Overall ExperienceThis is the third time I have used U-Haul storage and they are great to deal with!
Randell k | Overall ExperienceThank you. We had a great experience
OLUWASEUN A | First ImpressionsThey were very flexible and understanding, they always where willing to answer any questions and resolve any problems.
Luis C | Overall ExperienceReserved unit months in advance. Yet was told not available when I came to get. Second time. Never again.
Brett W | Overall ExperienceWhat a great location! The drive up storage unit was clean and handy to load and unload. We will be back again in the future either for storage or to rent a truck!
Steve Z | Overall ExperienceJerome sucks! Didn’t give us proper information on how to utilize storage, as this is our first time renting a storage! We were running back and forth but ended up using the wrong swipe system and that’s why it wasn’t working. He just told us what building, swipe card and enter our storage but didn’t tell us which system, there is two on our building and how storage works except what we cannot put in it and disarm before opening. Also, made reservations and he made it difficult to process, explaining how much more “difficult” it is to get it on the spot when I reserved it ahead of time! He also took a LONG smoke break before greeting us.
Bla Y | First ImpressionsJerome was very kind , helpful and explained everything to us I would recommend him to everyone.
Lisa k | First ImpressionsTotally perfect check in. She told me how to disarm and arm the alarm for my unit. Storage unit was clean. Just a great experience overall!
Steve Z | First ImpressionsAbout the only thing I would change would be, in the climate control units, have the bathroom entrance on the INSIDE of the building. In the winter it gets kind of cold!! Oh and the sliding door needs to be fixed! Random people could be walking in off the street..
JUSTIN C | Overall ExperienceWebsite never worked and no one tried to ever help me fix the issue. Once I canceled my lease for a storage unit, I was harassed with messages asking to review Uhaul. I received 13 messages in different forms being asked to review.
ABBIGAIL o | Overall ExperienceNo one was working at the u-haul facility at my appointment time. I showed up at 10am to not have a single worker show up till 11:40am.
Carter B | First ImpressionsThe facility was always well lit, spotlessly clean, secure, and the staff were wonderfully helpful answering questions, cutting locks when I misplaced keys, and finding the best options for moving out and in. Thank you much!!
Amanda O | Overall ExperienceWe were fortunate to have your storage facility in Mankato close enough to Blue Earth where our mom lived, and that the storage units were practically new and were in wonderful, clean condition. After our mom passed away in late 2019, we were able to safely and securely store many of her smaller belongings until we were ready to distribute them to family members just recently. Should anyone in our family need storage again some day, we won't hesitate to rent there again.
Steven A | Overall ExperienceThe people there were great
FRANCES B | First ImpressionsOnly upon arrival, we were informed our reserved rental unit was not available and we would have to choose other units. I don’t know why we were not informed of this prior. We had to settle for another offering but this only offered heat instead of the desired climate control. This was fine for now but the heat was clearly not working in the rental building. We were also not allowed a price break to compensate for the inconvenience, or much flexibility. I did acknowledge the heat issue with the staff, who indicated they would contact the manager. Have not been back yet to check on this, but will soon. Staff was friendly but not too helpful in this experience for us. Overall, disappointing
Nicholas R | First ImpressionsExcellent storage and great service. Great people.
Matthew B | Overall ExperienceJerome was very courteous and efficient.
Albert L | First ImpressionsThe storage unit was very clean and very accessible. We appreciated the moving carts that were there for us to use and the large capacity of the elevators.
randy l | First ImpressionsU-Haul phone app was really helpful to make the checkout process very easy and quick. Storage facility was very nice and clean and easily accessible. All staff were very helpful for my original rental and the change I made when my needs changed as well as my final checkout.
albert l | Overall ExperienceI have been immensely satisfied with both the quality of the storage facility and the staff. With the need to keep my units for a time even after a move to a different state, I felt comfortable knowing that U-Haul can track any entrance to my unit. Jerome, the manager at my location, has been exceedingly knowledgeable, professional, and goes above and beyond in service to all of his customers. Kudos to Jerome and U-Haul!
SUE C | First ImpressionsThanks for the years of great service....i definitely will always recommend your business to my friends and relatives. Thank you!
HUbert E | Overall ExperienceThis facility was just what we needed as we transitioned homes and needed some extra storage for a time. Very pleased with the facility, staff and services and we would use again.
Shirley m | Overall ExperienceClean, safe, secure. Friendly helpful staff.
JOHN S | Overall ExperienceEverything was great. Would definitely recommend to others.
Sam B | Overall ExperienceVery amiable and helpful agent.
Anthony A | Online Move InJerome and the new trainee were very friendly and helpful
Jacob R | Overall ExperienceI reserved a unit online 2 weeks ago. When I went to pick it up, I was given a unit much smaller than my original reservation. I was told they were over reserved and that there was nothing else that could be done. I immediately checked out of my unit and demanded a refund. The manager was not the nicest and kept blaming the error on the internet system. This was a huge inconvenience as I needed to begin moving into my unit on the day I picked it up. I will not use uhaul ever again for this reason. Very disappointed!
REAGAN F | Overall ExperienceIndoor storage was great. You have a card to get in, there are sliding doors and carts for convenience. Very clean and the temperature is controlled which I liked.
MICHAEL M | Overall ExperienceClimate controlled storage is great. Easily accessible, handy carts and elevator. Still renting, but dropped down to one unit now with reduced storage needs for now.
albert l | Overall ExperienceWorker need to improve on how they explain problem solutions. Always blaming upper management for not doing anything when they send work repair requests in . language of workers need to improve! Workers need to realize .. people want service and product quality.. NOT MONEY OFF !!!
cindy s | Overall ExperienceJerome was very nice to work with when I moved out of my 2 units. He did everything he could to be helpful.
Janice K | Overall ExperienceAll good
bart t | Overall ExperienceBeen long term customer and always friendly and very helpful
Paul O | Overall ExperienceMight be helpful to hire another person. I always have to wait and the staff seems to be in a hurry.
SHELLI F | Overall ExperienceExcellent customer service
Don R | Overall ExperienceI never had any issues
Alysia T | Overall ExperienceI found everyone working there to be friendly and very helpful. Whatever small issues I had were quickly resolved. I am very satisfied.
James B | Online Move InThey are very helpful and friendly.
Don R | First ImpressionsFriendly staff appreciate all there help
ROBERT B | First ImpressionsCustomer service was very friendly and helpful explaining policies and procedures for renting a storage unit.
brad b | First ImpressionsGreat customer services
Sarah A | First ImpressionsVery helpful staff. The process went very smoothly. I am very impressed about how clean the building and units are. Very, very nice!!! Thanks!!
Richard W | First Impressionsthank you
Jenny N | First ImpressionsNice Facility
Randy A | Overall ExperienceWe had good service because your employee was very helpful, but he was trying to help multiple customers at the same time, he did a great job!! You need to have more than one employee on a sat morning
MATTHEW M | First ImpressionsQuick, easy process getting a storage unit. Reserved unit online, then stopped a couple days later at the office to pay 1st month's rent & get the access card to the building. Wonderful experience!
Steven A | First ImpressionsNice clean facility with a staff who went above and beyond to accommodate my needs.
ANDREW L | Overall ExperienceGreat staff all the way around but your maintenance gal was exceptionally friendly and conscientious!!!
Deb L | Overall Experienceconcrete pads by outdoor storage units need to be addressed. this is a long-standing issue for this facility. otherwise a 5 star location
Paul B | Overall ExperienceHad to wait for an employee to show up when I checked out of my unit, and when my family rented a trailer, we had to wait and it had a nonworking taillight. alsonorefundsforonlyusing4awk
diane a | Overall ExperienceThe gentleman helping us Sunday was working alone and had a morning full of things going differently than planned and he was kind, patient and friendly. I would hire a staff person like him. Renita
Renita T | Overall ExperienceYoung man registering me had trouble getting the correct name to show on receipt and order.
David O | First ImpressionsThis was an excellent way to store college items over the summer. It made moving back into the dorms so much easier than if we had to transport it from home.
Kristin T | Overall ExperienceNeed more staff so that the person in the store dies not need to leave. Waited along time while no one was even around in the store/office.
Amy S | Overall ExperienceFriendly,
Michelle O | Overall ExperienceVery, helpful and friendly staff.
Billy E | Overall ExperienceJerome went above and beyond!! Very professional and even though very busy took the time to make sure all my needs were met
Cynthia O | Overall ExperienceThe waiting time at the front desk is horrible... you can be easily waiting for an hour in the line. Uhaul needs to hire more people to make it easier
GOHI D | Overall ExperienceNo comments
Hassan H | Overall ExperienceI was not informed of no refunds. I had my storage unit for 12 hours&never once stepped foot in it&was told I could not have a refund and then listened as they sold it to the person that was behind me
Alyssa C | Overall ExperienceThe facilities were really nice. The staff was very courteous, patient and very professional. Took the time to show me the storage unit and how it works etc. One of my best u haul experiences ever
Gary H | First ImpressionsLots of room to maneuver vehicles between buildings. Well lit facility.
kelly d | Overall ExperienceFriendly staff, accommodate our storage needs
Michelle O | First ImpressionsFirst off, I misspelled Jerome's name on my first review - I'm so sorry!! Secondly, this is a GREAT crew! The level of service and professionalism tops the charts! We will always recommend!!
Mallory M | First ImpressionsPolite and very professional staff! Clean storage area and excellent service.
Alicia A | Overall ExperienceQuality service. Easy to work with. Hard working crew to get all the customers serviced that were in line as quick as possible.
Troy P | First ImpressionsPrice was a bit to much for a storage unit. If corporate lowers prices, I’d be more than happy to come back.
JEREMY N | Overall ExperienceI worked with Barb and Jerome. They are excellent. If I could find a facility where I live in McLean, VA like the Mankato facility, I would be ecstatic.
Terry H | Overall Experienceit was awesome doing business with uhaul.
Jenny N | Overall ExperienceThank you
RUTH N | Overall ExperienceVery friendly and helpful!
carla W | First ImpressionsDid not register my rental as promised....clueless help when I came in to get my unit and pay ....terrible service
susan q | First ImpressionsI am very happy with the excellent customer service provided by Barb and Jerome. Outstanding team! The facility is the best storage facility I have seen. Getting stuff in and out is easy.
Terry H | Overall ExperienceThe staff was very responsive to a recent computer glitch which showed that my unit was vacated when in actuality it was still occupied
dea k | First ImpressionsNice place with easy access
George J | Overall ExperienceThe staff was friendly and very helpful for my strorage needs. I really did like having my items at his storage facility, had to move into my new place in a different city, so I had to move out.
leon l | Overall ExperienceJust couldn’t afford it at the moment and moving cities. Loved the customer service!
Alex N | Overall ExperienceMy overall experience was wonderful!
JOHN M | Overall ExperienceStaff is knowledgeable and always willing to help, Thank you!
Darrell D | Overall ExperienceClean, friendly, knowledgeable, secure.
Karen W | First ImpressionsWell ran , helpful.
Constance D | First ImpressionsAt times the card reader did not work this winter and that was a pain.
bob b | Overall ExperienceExcellent experience. Helpful, qualified, and friendly.
Michale L | First ImpressionsVery helpful and friendly
Allison H | First ImpressionsSuper helpful and easy to get signed up. Jerome was awesome!!!
mary z | First Impressionsamazing facility! Clean, well lit, and an awesome staff. Keep up the good work.
Tina Y | Overall ExperienceThe blonde woman who helped me at the desk was so nice and helpful
Chloe N | Overall ExperienceMy items did not get a gentle ride transport. My items arrived in the Ubox I noticed they were tossed around. My tool box was dented, the wheels were bent & the tools inside it were tossed around.
zach h | Overall ExperienceJerome does a good job at Mankato UHaul!
Eric O | ReservationGreat customer service!!!
hannah s | Overall ExperienceIf we need short term (or long term) storage, you will be my first choice. I had a great experience!
sam m | Overall ExperienceStaff was very helpful and friendly.
Sara B | Overall ExperienceClimate controlled storage was great and the staff was always helpful.
Benjamin K | Overall ExperienceEveryone at Madison Avenue UHaul is wonderful to work with. Jerome is great as well as all staff I have interacted with. Very well run facility.
jon m | Overall ExperienceGreat place!
Judy T | Overall ExperienceStaff was helpful and professional from start to finish!
Karen J | Overall ExperienceGreat service.
indrajee w | Overall ExperienceVery friendly
jeff f | Overall ExperienceGreat service and friendly staff
Jennifer C | Overall ExperienceRestricted hours were irritating. All your people were great!
Deb L | Overall ExperienceWe had this storage unit for over 2 years. We were glad we had an inside unit so we didn't have to deal with inclement weather. Both Jerome and also Eric were always friendly and knowledgeable.
KAREN M | Overall ExperienceFine except customer service people were too few.
michael j | ReservationWell done, thank you for this opportunity to be efficient, safe, and cost effective.
Cecilia W | Overall ExperienceThose who attended to us were efficient, cheerful, funny, and helpful. What a great combination!. We also rented a storage space and they made sure we understood the alarm system..
Stephen G | ReservationFast and friendly service.
Russell H | ReservationOnly issue was they read
Catherine S | Overall ExperienceThank you for all your good customer service.
Pennie t | Overall ExperienceWe've rented to ubox by calling the general number. The main number Personnel or very helpful when I needed to change delivery dates and times for both. You need to update questions with an NA
Jack R | Overall ExperienceWorst experience with site mgmt ever Put his employees in a terrible position The solution to overbooking my reserved unit was made by me Jerome new ahead that my unit was unavailable. Terrible!
corey o | Overall ExperienceVery easy to work with. Pleasant people with the willingness to help.
Kevin H | Overall ExperienceAll was excellent
Audrey R | Overall ExperienceVery clean and easy access to the unit even on the top floor!
Catherine S | ReservationAccording to uhaul general manager, you're having computer issues that causes reservation to be made for inventory that is not available. This is the second time that we've had issues renting from you
Sonya N | ReservationFantastic business
chad s | Overall ExperienceTerrible
Makayla R | Overall ExperienceAmong the very best Storage Facilities I have encountered.
Carl W | Overall ExperienceWhen moving out, we had a large trailer and it was very difficult to maneuver it to get to our storage unit because of all the equipment and boxes they had parked randomly all over the place.
Trisha T | Overall ExperiencePersonnel were beyond helpful - much more efficient than working online. Alert, friendly, and honest about options Clean, secure, convenient, well-worth the cost
Susan M | Overall ExperienceWorked well for our needs, nice climate controlled storage.
Michael C | Overall ExperienceYou are far too aggressive in handling even a few days late. The way you bill is confusing. I am offended completely by you contacting my elderly mother after you lied as to why you needed her name.
Loralea B | Overall Experience