Customer Reviews for U-Haul Moving & Storage of Mechanicsville

Rating:

3.0

The ramp on the first motorcycle trailer, I hooked up to had steel wire coming out of the ramp that could’ve punctured my tire. So I had to go back and connect another trailer that was safer for my motorcycle to travel on the trailer.

Rating:

5.0

Great Service!

Rating:

4.0

The only issue we had was not with the facility or the staff of the location. I "successfully" reserved a 10x9x9 unit on 5/13 and received and email confirmation (excerpt below), but there were no units of this size available when we arrived. Storage Reservation Reservation #: 824078-00108015 Move-In Date: 5/16/2025 Storage Space Reserved: 10' x 9' x 9' Drive Up Description: Drive Up 1st Floor Outside Level No Climate Monthly Rent: $134.95 Insurance: $11.95 This is not the facilities fault. It is a flaw in your software or more accurately your policy of willfully misleading customers. Now I will be charged more than $50 more per month if I have to use for more than a month. This is underhanded and I will not use your storage option again.

Rating:

5.0

Best customer service I’ve had in a while! Great business!!

Rating:

5.0

Overall smooth experience

Rating:

5.0

I was pleased from start to finish.

Rating:

5.0

everyone was friendly, patient and helpful. the entire rental experience was very pleasant.

Rating:

5.0

The guy taking the in truck (didn't get his name) was very helpful. He checked in everything and didn't require me to use the app to take pictures or anything. Very easy transaction.

Rating:

5.0

Check in/out was very easy. The employees were very friendly. Vehicles were clean and easy to drive.

Rating:

5.0

I was uncomfortable with the fact that a photo of my driver's license was taken using a cell phone. I would like to know whose cell phone was used and where this information is being stored. My license had already been uploaded to the secure U-Haul website, and this feels like an unnecessary exposure of personal identifiable information (PII).

Rating:

2.0

The remote access never works. I waited for two hours to get my truck I will never use U-haul again. I think I should restart a refund. Terrible ecperuence

Rating:

5.0

Truck was like new and very clean. Pickup and return were smooth and effortless.

Rating:

5.0

Loved it.

Rating:

5.0

Experience was very good. The Uhaul representative was very friendly and did a good job in every aspect.

Rating:

5.0

Excellent help

Rating:

1.0

Slow customer service no a/c felt really humid

Rating:

5.0

Maintenance. The trucks.

Rating:

5.0

Very expensive

Rating:

5.0

The gentleman who took the reservation and checked us out was very professional and efficient. The lady who checked us in was professional and personable.

Rating:

5.0

The customer service was amazing. Everyone was helpful to me with making the best choices, when I was too overwhelmed too think straight. This experience was almost seemless from renting the van to getting the storage to moving in and out the storage. You have amazing staff.

Rating:

3.0

The truck we got was almost on empty when we picked it up and then when I went to return the truck I was about to be charged 70 dollars on gas charges even though I had already put in $30 of gas. Just a little ridiculous. Also the latch and ladder of the truck were rusted.

Rating:

5.0

Nothing everything was very nice

Rating:

2.0

X

Rating:

5.0

Helpful pleasant service. Quick pick up and return. Thank you

Rating:

4.0

Saturday drop off. One U-Haul employee on site. Very good man, but People were waiting. Need 2nd employee on Saturday.

Rating:

5.0

First time driving a U-Haul and it was actually a great experience! The service at this branch was smooth, efficient and quick.

Rating:

4.0

All it needs is better pull-in and parking space. I appreciate the family that runs it.

Rating:

5.0

This location has excellent customer service and is always easy to get what I need.

Rating:

3.0

The truck was dirty, smelled like cigars, doors unlocked and open. No hand truck (was reserved). I did the app pick up (before center was open) and that is not worth the trouble. The process is extensive, much could have been done before pick up day rather than trying to do it in below freezing temps on the side of the road where the truck was parked. It's a UHAUL, I expected the condition although the centers in Fredericksburg have never rented a truck to me that was this dirty. I will say the Gentleman on site when I returned the truck was helpful and friendly, hopefully he will follow through with refunding the dolly rental fee.

Rating:

4.0

Thank you to staff for accommodating me when I had to extend my rental due to an emergency room visit. I'll be back!

Rating:

5.0

10/20 loved the staff will rent again if needed thank you!

Rating:

5.0

Everyone that I dealt at this location was extremely nice and helpful. I would gladly recommend this location to anyone.

Rating:

4.0

Overall experience and customer service was good. Only issue was the car trailer that I intended to rent, had a flat tire and one of the straps was torn. Luckily, they did have a car dolly on site that I was able to rent. Car dolly was in good condition and functioned as it should.

Rating:

5.0

So accommodating to a family trying to move to a new home - worked with us on extensions and a need for a second truck - highly recommend this “family feel” team every chance I get - keep up the GREAT service to your local customers - I will only rent from you guys !!!

Rating:

5.0

N/A

Rating:

2.0

Whoever ran it was rude and not helpful I ordered a truck for 19.95 and paid 50 dollars!. It was local and ran it for 4 miles and was to have it until 4:30 but brought it back at 12:30

Rating:

5.0

Customer service and welcoming I'm person visit exemplary. Explanation of services and requirement per policy was very well explained. Other services was offered but not needed at this time.

Rating:

5.0

The Elm Dr. location in Mechanicsville, Va is a phenomenal business. I have rented from a number of location-but, that location was by far the best experience I have ever had.

Rating:

5.0

The U-Haul associate working in the office was particularly friendly and helpful. I really appreciate those traits in people these days. It was a joy working with her. I will be sure to recommend not only U-Haul but this exact U-Haul location to family and friends when they are in need of this service. Thank you so much.

Rating:

5.0

The staff was amazing

Rating:

5.0

Great customer service and ease of pickup on site. Nice that they have more available hours too!

Rating:

4.0

There is so little parking

Rating:

5.0

Van had awful smell and seats was dirty Customer Service was exceptional.

Rating:

3.0

Teach people how to fill up a tank of gas

Rating:

2.0

Booked for to pick up at a certain time and when I arrived it was not open.

Rating:

5.0

The staff at this location was great. I appreciated all their help.

Rating:

5.0

Easy reservation service. Pleasant agents upon pick up and drop off. Van was clean and easy to drive. Would definitely use this service again!

Rating:

5.0

Always provided customer service information and professional assistance for trucking and storage management during my over 5 years with no complaints..

Rating:

5.0

everything was good

Rating:

5.0

Natasha was great and easy to get the process done!

Rating:

5.0

windshield front was so filthy. It was see-through, but I didn’t realize until I was on the road. Otherwise it was great service and good people.

Rating:

5.0

The staff was considerate and reassuring from my first visit.

Rating:

5.0

I had a refund that was leftover after paying for service.. that was returned to my card I haven’t received it yet

Rating:

5.0

The store manager was incredibly helpful ❤️

Rating:

5.0

Excellent service, thank you

Rating:

5.0

Above average, the best U-Haul place ever, Everyone was extremely helpful on what storage unit I needed as well as the rental truck. I was able to get done everything I needed to get done. Thank again

Rating:

4.0

The only issue was when all the locks got changed and we didn’t get notified. Once we attempted to enter the unit it took about a week to get a working key to access it. Other than that the unit was clean (besides the expected mouse droppings) and dry at all times.

Rating:

5.0

Great customer service, friendly and helpful.

Rating:

3.0

Good and friendly customer service. Lack of parking on site and tight parking spaces. Facility was generally clean, but I gave a "No" answer above because potholes in between units should be filled. 7 pm is early to close gates, and paying extra for later hours should not be necessary. Always had vehicles ready on time.

Rating:

5.0

Great experience, staff is awesome.

Rating:

5.0

Always there when you need them.

Rating:

5.0

My encounters with the staff are always pleasant.

Rating:

4.0

Sorry I had to leave . Maybe I will return. It’s been a pleasure.

Rating:

5.0

The office people were very friendly

Rating:

5.0

Natasha was great. A awesome place to storage anything.

Rating:

5.0

Natasha is so helpful and friendly.

Rating:

5.0

Every employee I’ve came in contact with was extremely helpful. From payments, to merchandise, to general questions and renting/buying equipment. This location is always my go to for storage needs. Special shout out to Ms. Tasha who has always been so informative and kind no matter when I had questions or concerns. Thank you all for being awesome !

Rating:

5.0

What a nice storage facility! clean, easy access and the staff in the office are exceptional and helpful and kind! Thank you, it will be nice doing business with you for the next few months!!!

Rating:

4.0

Natasha is really nice and helpful. Good customer service

Rating:

5.0

This was an excellent U-Haul facility. Natasha and staff were super friendly, helpful and informative. The access was good and very clean, and cost was reasonable. I like U_Haul since they do not raise their rates frequently as other facilities do. I would definitely store my furniture here again, and would recommend this facility to others!

Rating:

5.0

Only negative is the UHaul policy of charging a fee if you don't fold blankets. So we folded them. But it's like a restaurant making you wash dishes after your meal. ;)

Rating:

5.0

Wouldn't go anywhere else staff is so helpful, always nice, unlike other places. Been renting unit as well as having to rent u-hauls over the years. Best one by far !! Thank you everyone for your help, y'all are amazing. Lisa Pinson

Rating:

1.0

Worst location do not use ……..

Rating:

5.0

Ms. Tarsha and her staff were very helpful and stress free in my time there.

Rating:

5.0

This location is always on top of things and are a perfect example for U-Haul .

Rating:

5.0

The workers there are very helpful all of the ones I met.

Rating:

5.0

I have had all good experiences at this location.

Rating:

5.0

Natasha may be the best manager at a Uhaul facility I have met yet. I really appreciate her.

Rating:

5.0

If I ever needed another storage facility again this would be the only place I would use. I also rented certain vehicles from this facility.

Rating:

4.0

Tried to pay in cash one time and they acted like it was an inconvenience

Rating:

5.0

The store manager has a wonderful heart and is very polite.I have been dealing with this facility for almost 3 years now and she is always awesome.I don’t think I would visit another uhaul store because nothing is better than seeing a smiling and friendly face when visiting a store.

Rating:

1.0

I was told that I had a free month month of storage upon renting my truck. I was misinformed by 5 different people that I spoke with,I was given a raggedy truck, and my storage was NOT FREE!!!! I had to end up paying $95 for it!!! All because the people that works through u haul is NOT properly trained or know accurate info!! So yes my entire experience sucked and I will not recommend nor will I ever come back!!

Rating:

5.0

Never had a single issue or complaint. Excellent staff and storage spaces.

Rating:

5.0

Clean, secure, and convenient.

Rating:

5.0

The staff was accommodating and very kind when adjustments were needed. I am super happy with their service and their professionalism!!!

Rating:

5.0

The staff was very professional and skilled. Ms. Natasha Carr was very helpful and meet all of my needs. I will recommend anyone that I know that will need service from U-Haul to go to the location I received services from.

Rating:

5.0

Staff was extremely kind and helpful and the facilities were always neat, clean, and easy to access.

Rating:

5.0

Excellent customer service and very helpful and friendly.

Rating:

4.0

Manager was fantastic

Rating:

5.0

Great staff!!!!!

Rating:

5.0

The staff is awesome! Super-friendly and helpful.

Rating:

5.0

Tasha (the manager) at the Elm Drive location in Mechanicsville, VA was amazing from “Start” to “ Finish”. Her knowledge of products and services of Uhaul was stellar. Her consistent professional demeanor was kind and courteousness throughout each interaction with her. She took the time out to help me understand my options during my “rental unit” lease and even in my moving process and relocation to NY state. Tasha is indeed an asset as an employee in her role at Uhaul and represents the company well. My interactions with her definitely exceeded my expectations. I would definitely rent a storage unit from an Uhual dealer again.

Rating:

4.0

Staff was polite professional helpful

Rating:

4.0

I liked the storage unit but I couldn't afford the price any longer fixed income stuff

Rating:

5.0

Great

Rating:

5.0

Great and accommodating very friendly staff

Rating:

5.0

Great customer service.

Rating:

5.0

Good job, Uhaul!

Rating:

5.0

Manager and staff was friendly and helpful, they made sure my needs were met. I definitely would recommend this location. My things were kept safe and no damage. Awesome people and awesome service!!

Rating:

5.0

Very helpful and accommodating! Thanks!

Rating:

5.0

The manager and her assistant was helpful and knowledgeable, it was convenient and reasonable. They offer free storage for a month with a truck rental and it made my move easy and worry free.

Rating:

5.0

The representative was very nice. Helping me whenever I needed. The storage unit was my Mom's. She passed away in August of 2020. Thank you!

Rating:

5.0

Thank you

Rating:

5.0

I loved the entire experience and move in. Only thing I wished I could of done before hours was closed was got another unit or a larger unit because the one I got was small and jammed packed. I won't be able to go to unit to get anything without taking out everything.

Rating:

5.0

The two young lady that I dealt with at Uhaul on Elm Street was very nice courteous well knowledgeable friendly made my experience with Uhaul one agrees ever had

Rating:

1.0

Dead mice decomposed in unit and had 3 other spots not cleaned up

Rating:

5.0

Good service and rates

Rating:

5.0

I was in a state of panic because I needed to move but my new home is not ready. Tosha advised me of all of my options to include storage. She has no idea what her kindness and patience with me meant.

Rating:

5.0

The facility was secure but there was no light inside the unit. The staff is welcoming and efficient. Promoted safe distancing between themselves and customers. This is why we use the particular U-Haul.

Rating:

5.0

Very pleased with the whole experience. Staff was very helpful and courteous. When our storage fell through I was very thankful we could get a unit on the spot. Would definitely recommend and will be returning to this location in the future.

Rating:

5.0

Great customer service.

Rating:

5.0

good all around!

Rating:

5.0

Nice staff very patient

Rating:

5.0

Very good experience. I’ve rented at other facilities. The store is well stocked with moving supplies and prices for boxes are cheaper than big box stores. The manager, Natasha Carr, helped me get a moving van for a day after another franchise canceled a two month reservation without warning. I’m forever grateful. The storage unit was clean and always easy to access.

Rating:

5.0

Great customer service from Charles in the Mechanicsville VA location

Rating:

5.0

The whole experience was excellent, especially from where I picked up the trailer in New Bern, North Carolina. EXCELLENT customer service from the UHaul dealer there!

Rating:

5.0

Natasha was awesome with awesome customer service

Rating:

5.0

Staff was really helpful and nice

Rating:

3.0

Experience was good. One area that you could improve on is the check out process associated with returned U-Haul vehicles. As a storage unit customer, I had to wait on multiple occasions to get to my unit because of a vehicle being inspected at the entry gate. Seems like a logistics issue that can easily be rectified. Thanks

Rating:

5.0

Very helpful and friendly.

Rating:

5.0

Superior customer service!

Rating:

3.0

The only thing I don't like is the uhaul trucks are parked in front of my unit.

Rating:

4.0

Was very pleased with U-haul. The staff was extremely helpful, kind and courteous. Overall pleasant experience. ....the only issue I ever had was with your website for paying on unit. Somewhat miss leading about payment time. First time using went on line day before due was and stated no charge... Knew I'd gotten month free, so the next time I went in to pay I had a late fee. It was explained to me, but I felt the site was purposely leadimg. The time at Mechanicsville U-haul was great.

Rating:

5.0

Natasha the general manager was very helpful and went above and beyond to make certain that my needs were met.

Rating:

5.0

Clean unit and easy access. I also appreciate the excellent stock of boxes, locks, and other packing material. Very convenient.

Rating:

5.0

After traveling over 350 miles on Memorials weekend traffic the check in staffing was courteous and professional. I am disabled and they are helpful to me and my family: congrats on a great job. Thanks for sharing your Awesomeness.

Rating:

5.0

Kenya and Natasha were very helpful. They provided me with excellent customer service and I love the way the manager assisted her when she needed direction. Providing time-conscious services, which is important to someone with a busy schedule. I appreciate the services they provided and would recommend this facility to anyone in need of moving or storage services.

Rating:

5.0

It gets a little congested sometimes getting in and out of the lot, but other than that, this place exceeded my expectations. I would definitely recommend getting a storage unit here to anyone looking for some extra space.

Rating:

5.0

Excellent service!

Rating:

5.0

I appreciate the compassion and helpfulness of the representative that assisted me

Rating:

4.0

Had units for approx. 3 yrs....very pleased with cleanliness of facility, office and the customer service of the attendants at this location.

Rating:

2.0

At the time I rented the storage unit, I was assured that the first month was free and thereafter all additional payments would be automatically billed to the credit card on file. Then about the time the storage fee is due, I start getting all these phone calls stating that my payment is overdue. I go in to make the payment and I get charged a $15-20 late payment fee. That’s when I am informed that autopay was never set up! Not a happy customer at this point. Is there anyone who’s willing to remedy this? In addition, they said they sent me a receipt for my payment on storage facility. Never arrives in my email. Have to call back, stay on hold for 15 minutes, they email me a receipt but nothing to show what was billed to the card. Now, have to call back and request receipt again. Very annoyed and dissatisfied. Not a seamless, reasonably pleasant experience doing business with UHaul.

Rating:

3.0

I never got into my unit without having to wait. The access was ALWAYS blocked with trucks being returned, being clean out after return or just sitting in the driveway. Very frustrating when you are on a schedule and have to wait. I even had employees let me go in through the out gate to get around the traffic jam.

Rating:

5.0

great customer service friendly and knowledgeable

Rating:

5.0

The attendant that assisted me on Sunday was very kind and thorough. She was able to find what I needed aNd had a pleasant attitude. The next day we needed a storage unit and the manager on duty was just as kind and helpful. I would definitely use this location for future needs and would recommend to anyone in need. Thank you for being the difference.

Rating:

1.0

I received a free 30 day storage unit. The owner/employee manually opened the gate for me and I enter the facility to unload/load my items into my newly acquired unit. Upon completion of unloading I proceeded to exit the storage. Prior to leaving I put my code (which was created & provided by the owner/employee) into the gate access kiosk & it opened. I returned the next evening around 8:18pm and my code was denied. Same code, same location. The only difference is it was the entry kiosk. The evening prior I used my code in the exit kiosk. I was continually denied access. I was told by the owner & it’s also on their website, that access hours are 5am-10pm. I’ve been waiting almost an hour & have been on hold with corporate for over 30 minutes & counting. I will have to temporarily end this comments section of the review for this facility until I am able to get a resolution as I’m still waiting 9:14pm Friday, September 11, 2020....to be continued

Rating:

5.0

The staff was very very helpful! And a pleasure to work with on all occasions!

Rating:

5.0

It was awesome! Quick and easy! Staff on both ends great. Would highly recommend to a friend or family member. Thank you

Rating:

5.0

The Lady at the front desk is very helpful. I would. Recommend my friend their because of her. She always nice to me

Rating:

5.0

Natasha Carr was extremely helpful and kind, she went above and beyond to help me! Excellent customer service!

Rating:

2.0

I had no problems from the facility... But when doors were replaced and locks were changed.. many issues afterwards all stemming from the poor quality of locks that were provided by uhaul... No management in place at facility to help.. still charged fully even though I couldn't access my belongings over a 3 month period. I requested a manager to call me, never received one... Cut wrong lock off door... Besides that, they were wonderful

Rating:

5.0

NA

Rating:

5.0

Everything was great, the service, the unit space for the money I spent. I also rented the truck from this location to close out my account. All went well.

Rating:

5.0

Thank you !!!!!

Rating:

1.0

The women working there is very rude. She was rude when I checked in. And then very nasty when checking out. She was rude to the sheriff as well. I tried to call the. DM 3 times. No call back.

Rating:

4.0

Overall pleasant experience

Rating:

1.0

It was a mess. She gave me a unit with a lock. Then we went back into office to switch units. It left me with a charge. She said management will fix in the morning. Never heard from them! Lots more

Rating:

5.0

Jill is awesome! She take the time to make you feel at home. She also never slows you down if your in a rush! What a great representative of the u-haul family. Thanks Jill!

Rating:

5.0

Jill and Christopher were two of the nicest people we dealt with in our moving experience. They were great.

Rating:

5.0

Great location, very secure, and manager was really friendly and went out of her way to help us.

Rating:

4.0

Overall satisfied, only concerns were poison/rodent box in unit, net ceiling and pine needles and dirt/sand front of unit, probably from run off. Not enough not to recommend or use again. Thank you

Rating:

5.0

Jill was and is awesome! Fantastic customer service.

Rating:

4.0

Customer svc was good. Associate didn't seem to know what was going on and had to call the manager to know where my reservation was. Also needs >1 person staffed bc they're always busy here!

Rating:

5.0

Jillian Jackson was phenomenal! She helped us get a storage unit and return the trailer that we had driven across the country. I cannot say enough great things about her!

Rating:

5.0

We had no issues.

Rating:

5.0

Great service and facility!

Rating:

5.0

Staff was always friendly & accommodating. Great customer service! Especially Jillian

Rating:

5.0

The manager at the Mechanicsville Uhaul is very knowledgeable and is very helpful.

Rating:

5.0

Good service. Good value.

Rating:

5.0

I am a HUGE fan of Jill and the staff there!

Rating:

5.0

Ms. Jill over there on Elm Drive is the best thank you so much for all of your help & support in my time of need. I'm so grateful & I appreciate all you have done. Great customer service keep it up.

Rating:

5.0

Thanks

Rating:

5.0

Great people, Great service!

Rating:

4.0

The young lady was great. She was helpful, knowledgeable, and very pleasant. However I felt sorry for her it was extremely busy, but she handled all well considering she was the only one working.

Rating:

5.0

Everyone was extremely courteous and helpful and Jill was such a wonderful, friendly, helpful lady! I will recommend U-Haul to everyone I meet that may need a storage facility!

Rating:

4.0

good service

Rating:

5.0

Jill and the woman who helped me get the units were amazing and went above and beyond to help!!! I definitely was pleased with how easy and helpful they were to me during a very stressful situation.

Rating:

5.0

The service was great. Thank you guys.

Rating:

5.0

This uhaul is an an example of excellence.

Rating:

4.0

The staff was very helpful and were able to take care of my needs.

Rating:

5.0

Excellent

Rating:

4.0

Ms. Jillian Jackson was a blessing to me and an asset to the company since July 2016 (for me). Thank you ALL so much for wotking with me. I will not soon forget and will surely share experience.

Rating:

5.0

Staff is very cordial and easy to work with. They were very informative and helpful.

Rating:

5.0

The manager made a high stressed situation go smoothly. Outstanding service.

Rating:

4.0

A new roof on the facility is great but it was disturbing to figure that out when my belongings were covered in roof debris, dust, shingle scraps and nails. Notice should have been given to tenants.

Rating:

3.0

During tenure of service, rate was raised three times. Being from out-of-state, often the payment was late. By end of the month, the rate had tripled or even higher. Contents had excessive mildew.

Rating:

5.0

Wonderful staff and very convenient! I’ll always and only go with Uhaul thanks to experiences like this one!

Rating:

5.0

I loved the service I received each time I visited. The workers always were polite and friendly to me and my family. We appreciate everything the workers have done for us.

Rating:

5.0

N/a

Rating:

5.0

Wonderful people

Rating:

5.0

Great staff

Rating:

5.0

Excellent !

Rating:

4.0

The facility is convenient, clean, and budget friendly. My constructive feedback would be park trucks for rent and/or return in a place other than the entrance gate; they block those trying to enter.

Rating:

5.0

everyone was real nice and the unit was clean

Rating:

5.0

Great Company!!

Rating:

5.0

Was there 3 years had no problems !

Rating:

5.0

Great service !

Rating:

4.0

The staff was very helpful. The storage unit itself is hard to open.

Rating:

5.0

I had a great experience at the uhaul in mech. Would recommend them

Rating:

5.0

Great experience

Rating:

5.0

this would be the only co I will ever go to, great personnel