The rep. Natasha was pleasant and reached out to confirm my rental after I missed the time requested ; changing the date and time was so easy with her and I was very surprised. Her tone was always nice and displayed she was there to help you and make it easy to do business. You need more like her ,I have had rep. in the pass that where not friendly, if they didn't have a truck u needed available showed no assistance to help and as if they where doing you a favor. Great experience from start to finish.Tiwanda M.
Moving Truck Rental in Mechanicsville, VA at U-Haul Moving & Storage of Mechanicsville
Mechanicsville, VA 23111
(S Of The Windmill)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
One-Way and In-Town Local Rentals in Mechanicsville, VA 23111
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Customer Service was excellent!!! Rental and return was made very easy.DONNELLMAURICE C.
The lady was very nice and professional. It was hassle free and she got me in and out very quickly.Shawn E.
Well, I hate pumping gas in My vehicle so it would have been nice to just pay for gas. But I can understand. So there are no complaints. Very friendly, professional, and knowledgeable staff.BRIDGETTDARLENE C.
While this location did an amazing job of fixing my problem, I had originally reserved my truck at the U-Haul Neighborhood Dealer located at 300 W Williamsburg Rd, Sandston, VA 23150, and when I showed up, the business was closed. After 40 minutes on hold with "customer service" I was hung up on. The only way I was able to fix the situation was to call a different location (the Elm Dr. one) and rent a new truck. I am apalled at how bad your customer service line is and how difficult it was for me to rectify a mistake made on your end, especially during something as stressful as moving day. The Mechanicsville spot was great which is why I am giving it 4 stars, because they are not at fault, but I'd give zero stars to your customer service and the w williamsburg road location.Sean C.
There is a sign for equipment return that tells the customer to stop and stay in the equipment until someone comes to do the check in. I waited for 15 minutes just for the associate to be sitting down in the inside waiting for me to come in. I think the sign should be changed to avoid confusion.LEIAHRYLINDA M.
The customer parking area is very limitedTurner P.
Clean the truck out before you give it to the customer.James E.
I was charged a cleaning fee when everything was cleaned out. This is a bogus charge. Can't trust this company.Michael J.
No issue. Staffs were professional and friendly.Alina B.
Be more accommodating when extra help us needed and please can what's online match what you can do in person it was way offCherie W.
Everything was great!Francine J.
More space to maneuver. It was so tight that the person renting a truck before me hit a parked car trying to get out of the parking lot.Frederick C.
The attendant at this location was very pleasant and helpful.Saraan A.
Thr experience was super easy a nd very fast. The gals who helped me were awesome.Brent P.
The pickup and drop off process was quick and easy. Could have saved me a little time if I knew how to identify which vehicle was mine as I did not know where to look for the ID number.Glenn C.
Not sure if this is possible for this site, but adding more parking spaces outside of gates for drop offs would be helpful.DALE ROLAND G.
Worst experience everClarence H.
There was nowhere to park the truck. I had to park it in the storage driveway because every spot was taken.Vivian K.
Everything was perfect with the facility and the owner was great. The link on the otherhand gave an error so was unable to use it. She told me to take pics with my phone. I did and everything was great. Glad she helped us. Please fix the link on your end uhaul. It was not the owners fault.Lisa C.
Excellent service and very helpful staff members!JOSEPHGEORGE E.
I had a dirty, oily rag in the truck that smelled like a garage and the front window was so dirty and smudged that I had to stop and clean it myself in order to be safe. Otherwise the rental/return process was simple and efficient and the truck performed as needed.Curtis M.
Nothing, staff was very friendly and accommodating..I was very pleased.Shawn P.
Aiways professional and friendlyTam W.
The young woman checking in was quick and thorough. She was descriptive about how/where to leave the equipment and was quick to refund the charge of the utility dolly that I never received. Excellent service.Donald A.