Customer Reviews for U-Haul Moving & Storage of Merrillville

Rating:

3.0

I didn’t get my money back for the miles I didn’t use

Rating:

3.0

All the staff was nice except one lady who called me the day after I moved out telling me my balance was not paid off and telling me I left things in the storage and I had everything cleaned out. She was really rude. The younger staff was so nice!

Rating:

5.0

Great customer service!

Rating:

5.0

Staff was extremely helpful when we realized the storage unit that we rented was not sufficient for the amount of stuff that we had. The sales associate went above and beyond and walked the facility to help me find the most convenient unit to an access door to minimize the amount of walking we would have to do,

Rating:

1.0

The rep at the pickup location was not very nice and was very curt with me. So much in fact that I felt it best just to answer direct questions rather than talk about what I needed. At the end of the contract she said “oh you want this for out of town?!” I told her I was trying to tell her that from the beginning. We were also interested in getting a storage facility at our destination and there was a big sign on one of the indoor example bays with a sign that said LOOK INSIDE. When I opened up the door an alarm went off and the staff seemed visibly annoyed. The rep then did not walk out to the truck to do any inspections with us but rather just gave us a key and told us to download and refer to the app if we had any questions. When nearing our destination I noticed that the contract said lake station IN not merrillville IN which we were told to go to. I called enroute to the merrillville location and asked if lake station was in fact the correct location and that they did in fact have storage facilities. They assured me they did. Arrived at lake station and was informed that they had no storage facilities so got back in the truck and head 30 minutes in the opposite direction to merrillville. Once I arrived the staff was very nice and friendly however.

Rating:

3.0

Someone left a trailer blocking the entrance to the truck return area. Also I was charged $5 for furniture pads that I never received. I wish that someone had explained to me that I would need to complete the truck return using the app and taking many pictures. I had no clue so I returned the key without first taking the required pictures.

Rating:

4.0

It would be nice to get a refund for returning the truck early. We had a two day, one-way rental and only used it one day.

Rating:

4.0

I broke glass in my unit & was gonna clean it up the next time but somehow someone got in my unit & cleaned it up. I didn't appreciate someone in my unit & didn't even tell me let alone how they got into it.

Rating:

5.0

Great customerService, I will DEFINITELY refer to a friend, AND come back to this Storage site IF & WHEN need. ✌🏽keep smiling

Rating:

2.0

I'm a customer of two large units for years, units 118 and 283. Recently I initiated a unit move out of 283. The 283 unit had been overwhelmed by rodents, causing much damage. I'm now in unit relocation process, which should've not took as long as it did. I took pictures of the damage and rodent droppings, also I may be initiating a claim for conditions and damages.

Rating:

5.0

Nayeli was an absolute pleasure and the staff was helpful and friendly. I appreciate the professionalism.

Rating:

2.0

Employee didn't refer any discount for rental of truck which I figure I explained for the use of the truck was going up the road 3 miles to get furniture out of storage and put into house 1 mile away and then back to location. charge $75.00 for the 20 ft. truck quote was $39.99. I replaced the gas though I paid $75 at pick-up.

Rating:

1.0

The employees at this location are a little subpar. Had trouble picking up the truck and packing supplies with them not really knowing what I ordered. Ultimately didn't receive all the boxes I pre ordered and paid for. The truck was dirty, had cement all over the interior. Truck ran well and I had no issues with it. After I left and was able to review my final receipt, I noticed she charged me $22 for fuel when I returned the unit with more fuel than when I picked it up. I HAVE PICS TO PROVE IT! As far as I'm concerned, they stole from me. There was no opportunity given to review her charges before finalizing them. In the future I will continue to use U-Haul but will never use this location again.

Rating:

5.0

Very nice staff

Rating:

5.0

I had a great experience getting my truck. There was a little hiccup with decision my making but Nayeli made sure I was well taken care of. Her customer service was impeccable.

Rating:

5.0

Nothing! Staff was excellent. Very friendly and extremely helpful.

Rating:

4.0

The staff here are really great. I have no complaints on the service we received, equipment availability, and how well they handled everything! My only concern, which I believe is significant is that the area where the trucks are kept is extremely narrow. It makes it difficult to leave out because of the tight spaces.

Rating:

3.0

Gas mileage!

Rating:

5.0

Staff from DaBraco professionals and problem solving. 100% recommended

Rating:

4.0

The staff was very helpful at this location and there was a designated area for return that was easy to find, which helped me locate when I needed to park the truck upon return.

Rating:

1.0

Offer unlimited mileage for local moving

Rating:

3.0

The staff was exceptional

Rating:

1.0

The online booking was a nightmare. My order was cancelled and I wasn’t aware and showed up for the truck. Had to cancel the move and try again the next day. I was told someone would call me back about this. Silence!

Rating:

5.0

Awesome

Rating:

5.0

Good service and friendly

Rating:

3.0

I rent trailers from time to time to move outdoor equipment in Spring and Fall . This was not a positive experience this time. This trailer had motor oil and all kinds of debris in it. Bolts , screws, plastic , washers. The base of the floor was slick when stepped on due to all the fluids. I have noticed the quality of the rentals slowing going down- but this one took the cake…..

Rating:

4.0

Seems understaffed but they were easy to communicate with

Rating:

5.0

Everything was very nice ! People were very professional and kind. This is the second time I rented from this location. I will continue to rent there when needed.

Rating:

5.0

Very knowledgeable and friendly service and accurate.

Rating:

5.0

Both staff members took care of upon picking up truck and dropping off truck. Both staff assisted us with excellent service. helped us in acquiring a storage and later explained in detail how to get to our storage. We left items truck drop off and staff was so helpful in helping us to get back in truck to retrieve items. Both staff members get a5 star review from me.

Rating:

5.0

Customer service agents were very helpful, nice and accommodating.

Rating:

5.0

Initially there was an issue with the renting process. The rep who was assisting us walked us through it and after that the process was smooth sailing. Shout out to Darius C. He executed such patience and courteousness all while it was closing time...

Rating:

2.0

Very pleasant experience. Everyone was kind, helpful and professional. I would most definitely use them again.

Rating:

3.0

Please make sure to check everything. We did not find out until the evening of my rental that I had no tail lights.

Rating:

1.0

No one I spoke to throughout this experience ever gave me all the information I needed

Rating:

5.0

Maybe more parking for renters to leave their cars. Everyone friendly and process was quick and easy.

Rating:

5.0

The General manager at this location is amazing.

Rating:

5.0

The young lady that took care of me was not only very knowledgeable she had a cheerful personality that made her am absolute pleasure to deal with.

Rating:

5.0

The two gentleman that were there are AMAZING. Darius and Deago are always so helpful, professional, and full of knowledge in both truck rental and storage space. I left my garage opener in the U-Haul and they called me right away to inform me and let me know it would be placed in lost and found. Being a business owner myself, I commend them for going over and beyond in their positions. Thank you guys for a great experience and transition in ‘my moving process.

Rating:

5.0

Your customer service team is second to none. Always enjoy working with them. They deserve huge kudos.

Rating:

5.0

Keep up the good work!

Rating:

5.0

The reps are Awsome

Rating:

5.0

I had a good experience with great customer service..I will recommend this U-Haul location to anyone who needs moving trucks or moving equipment.Thank you….God Bless….

Rating:

3.0

The clerk would not take a $20 bill that was ripped just a little. Also very rude. I paid $1000 yesterday and she was complaining about a $20 bill that had a little tear. Please train the younger crowd better!

Rating:

2.0

The beginning mileage was wrong and I was way overcharged. Tried to address upon return of the vehicle and was told I would need to talk to manager who wouldn’t be there for 2 days. I drove 29 miles in under an hour and a half and was charged for almost 200 miles. Being the first time renting a U-Haul, this is very disturbing. The vehicle itself was clean and the staff nice, but because of the overcharge I would be skeptical when renting from this location. Still waiting for a text response to resolve this issue

Rating:

3.0

I selected to do a counter pickup/check-in. Staff was friendly, however, he answered his cell phone (very obvious personal phone call). I was then sent a link by him to do my truck inspection solo, and upload photos of the truck. When I dropped off, a different counter person handled my transaction. I was not sent a link to upload photos of the truck inspection. Also, the office reeked like marijuana when I went in to drop off.

Rating:

4.0

It was very cold. The truck was not started or cleaned off. We had to sit in the freezing cold for 20 mins until the truck was warm enough to start clearing the window. It wasn't a bad experience, but we the little details count.

Rating:

5.0

The young ladies were absolutely delightful and pleasant; very professional. The store was clean, well organized and arranged. The service was prompt and accurate. I appreciated the quality of their customer service.

Rating:

3.0

The walk ups to entrances were not salted and made coming in and out dangerous

Rating:

5.0

The trailer we rent every month had electrical problem My husband showed the person there what needs to be fixed We came back this month and it had not been fixed We were not going to take a trailer that had no turn lights Otherwise the people there are great!!

Rating:

5.0

Make sure windshield is clean inside and out

Rating:

5.0

I have been going to this location for a few weeks as I have been moving. I truly love the customer service that I receive when I come to this location. The two young men at the front desk are so knowledgable, professional, and helpful.

Rating:

4.0

The staff were courteous and helpful. I’ll rent there again

Rating:

1.0

I am 52 years old. I needed to rent an appliance dolly. I do not have 2 local contacts, but do have American Express and Visa accounts in good standing. The young Caucasian female clerk talked down to me as if I were a piece of shit because I refused to provide 2 local contacts in order to rent a cart that is of low value. The transaction cost was 10 dollars. She is not sane.

Rating:

5.0

Staff that helped was courteous and friendly.

Rating:

4.0

Everything went as planned. The service was fine.

Rating:

1.0

The truck I rented had no heat when I returned I told the guy and all he said it’s a filter I have to change. Driving with the windows down because it kept fogging up inside was no fun. Never again renting from u haul

Rating:

5.0

Fantastic

Rating:

5.0

Aalmiya and Brandin were both very nice, polite, helpful, patient and efficient! Totally Awesome!!!

Rating:

2.0

We usually come here to rent trucks and usually it’s a good experience. This time we dealt with Diego who was so rude, over using my phone number over my husband’s who was driving the truck even though his information was on everything else. I reserved the truck which I usually do and put my number and it’s never been an issue before. Had we known about having to add me as an authorized user we would have done it that way but we do know since this has never been an issue before. People could have things going on outside of work which is understandable, but to be that rude over a phone number was ridiculous if we had not been in a time crunch we would have cancelled and went somewhere else. When we dropped off the truck the two gentleman there were nice and helpful.

Rating:

5.0

Staff was very helpful and quickly unhooked the trailer for me. Everything went smoothly, I would rent a car hauler from U-Haul again.

Rating:

5.0

The young man was very courteous

Rating:

5.0

While the employee who took my order did not explain the condition of the rental very well, or perhaps it was just me, he was courteous and in the end the charges were calculated correctly as far as I can tell. And, the pickup was very clean and in excellent shape. I LOVE these pickups. For around town, when I have need of a pickup, your location will certainly be who I turn to. Thank you!

Rating:

5.0

Staff was friendly and helpful. An overall great experience.

Rating:

5.0

I kinda wish the access hours were 24 hrs

Rating:

4.0

Thank you!

Rating:

4.0

Nothing

Rating:

5.0

Darius should be commended for his fast efficient, professional and courteous performance on this day. Though there were several customers awaiting service not only did he remain calm but he took two at a time. As he entered my information for storage he was also printing out a receipt for another customer. Also training. Good job Darius. Keep up the good work.

Rating:

5.0

Brandon Hardy was an excellent sales associate! He clearly explained the Uhaul policy with a kindness and gentleness that is not so prevalent these days.

Rating:

5.0

Brandon Hardy was great!

Rating:

5.0

Bradin H was phenomenal! His professionalism while checking me in and out was superb. His upsell offers made me feel no pressure to oblige but to actually consider. He alone would make me return for future rentals. He set the bar. Thanks Brandin

Rating:

5.0

2 years of storage no issues. Only thing that I noticed was dust. But that's really inevitable. Great ppl, secure location and convenient.

Rating:

5.0

The Mgr.Nadia was superb, Darius,and Brandon were extremely professional and helpful...

Rating:

5.0

I appreciate the helpful employees.

Rating:

5.0

I'm an over the road truck driver and sometimes I couldn't make it in to pay for my locker instead of selling my stuff they gave me extra time to pay im very grateful for Uhauls patience God Bless 10/10 Service.

Rating:

1.0

The storage units and all of my items had to be tossed away due to mice droppings. These storage units are gross. The staff is ghetto. Very unprofessional. They roll their eyes when asked questions. Will never do business with them again.

Rating:

5.0

Everyone was very helpful and kind. The young lady that helped me was very patient

Rating:

5.0

Nyeily is awesome

Rating:

5.0

Customer service was excellent. Nice lady.

Rating:

5.0

Great staff and great to give my business to good friendly business

Rating:

1.0

The storage shouldn't have been rented out There a sign on the door of the storage unit that said it couldn't be rented

Rating:

5.0

The Merrillville Indiana U-Haul employees work fantastic so were the employees at the Warren Ohio U-Haul great job U-Haul excellent job employees all were very helpful and real knowledgeable of the procedures of U-Haul thanks again Everyone

Rating:

5.0

None

Rating:

5.0

Employee at the desk was very kind and helpful. The facility looks to be clean. Offering carts to take to the indoor units are very convenient

Rating:

5.0

Awesome customer service

Rating:

5.0

Highly recommend them 🥰🥰🥰🥰🥰

Rating:

5.0

Will I be refunded for the partial rental of the month for March? Thank you for your professionalism.

Rating:

5.0

Doing a great job, keep up the good work.

Rating:

4.0

Just make sure the staff knows the correct promotions. I was missed informed Bput free 1st month with uhaul rental but that wasn't the case due to same state rental

Rating:

5.0

Great staff at this location

Rating:

3.0

I canceled my storage before my due date and was accepting of the $50 clean out fee due to me living over 2000 miles away. They still billed me and did not terminate but put a lien on the unit. I will not be paying anything but the cleaning fee and will return the card. I will also not be paying any late fees that were charged because I cancelled before the move out date. They need to read their own rules because they clearly think we don’t!!

Rating:

5.0

At that location Brittany was most diligent and helpful!!! I appreciated her so much - when I checked in the staff called her at home to assist over the phone… And when I checked out… she’s thorough and cares.. she’s a keeper and represents the company to the full and takes her job seriously and all persons!

Rating:

5.0

Extraordinary service. Great staff.

Rating:

5.0

The entire staff was very friendly and extraordinarily helpful. I am extremely satisfied with everything.

Rating:

4.0

NO

Rating:

4.0

Everything was great none of my stuff. Got damage everything was well maintained just the way I left it. My only concern very small. U-haul location sometimes difficult to get to your unit. When someone is moving, stuff in or out.

Rating:

5.0

I have used this facility multiple times and have remained very pleased with the service and experience. I will use them again if needed.

Rating:

5.0

Brittany was amazing and such a great help! Thank you so much!!

Rating:

3.0

The price was too high. And you just go up on the rent when ever you feel like it.

Rating:

1.0

My items in my storage was damage with mold and stink bugs

Rating:

5.0

All the staff was friendly and accommodating. I would like especially to thank Brittany and LaTanya. They were great to work with and I look forward to working with them in the future.

Rating:

1.0

I will never rent another storage at this facility staff very unprofessional,rude and inconsiderate

Rating:

5.0

Thank you

Rating:

3.0

Only reason I would not recommend Uhaul because the price constantly kept increasing but the level of service did not change.

Rating:

5.0

Staff friendly and helpful

Rating:

1.0

Too expensive.. Constantly raising prices

Rating:

1.0

1staff member Jason was very disrespectful treated me very unprofessional used profanity in front of me very comfortably I needed assistance he was unwilling to assist me just a very bad experience so bad that I moved to another storage provider I will never rent again from uhaul very bad reputation!😢

Rating:

5.0

The only complaint was I went into pay for storage and they were closed and road was closed due to storm. And tono fault of them. But they took very good care of me.

Rating:

5.0

Laura & Tanya were very helpful my storage got switched twice due to being to small I thank them so much I’m very grateful

Rating:

2.0

Some very rude females at the office..they dont know how to speak to people and seem to be more concerned with themselves than helping the customer.

Rating:

5.0

I love yall

Rating:

5.0

Laura was very helpful in helping me select the proper size unit. She was very personable while profile at the same time. I have utilized this particular location several times. I keep returning because I really like this location and the customer service that I continually receive!

Rating:

5.0

I would recommend U-Haul to anyone because of the excellent care they offered the customers and the friendly staff Thanks for all the years of renting your facility without incident

Rating:

5.0

No complaints. They ran the facility exactly how they should. Very friendly staff and management.

Rating:

3.0

I paid for climate control service and the unit I was in when I checked.out was at 51 degrees and on average the climate control fluctuated way to much for being controlled.

Rating:

5.0

Quick and easy super clean storage facility

Rating:

2.0

First of all… this unit wasn’t even originally rented by myself. Someone else rented the unit and put my name on it, without my permission, I assume as an emergency contact. Melissa Chavez rented this unit. I helped her with the unit rent one time and the next thing you know, im the main name on the unit and it’s my responsibility. I helped for a while because I didn’t want her to lose her things. By summer this year, I was done being responsible for things that weren’t even mine. I told them to take my name off the unit. They called and said they couldn’t because there was still a lock on the unit. I said it’s not my lock, not my problem. So for any further assistance with this unit, please contact Melissa Chavez, and send her the bill. The unit was always supposed to be under her name, never mine…I don’t know how it was even ever made into my problem.

Rating:

2.0

The staff was very unprofessional and when asked questioned seemed bother to do their tasks or answer. Not very pleasant.

Rating:

1.0

My life was auctioned off due to your facilities poor contact efforts. 30 years worth of our life all of our belongings I mean we have no clothes to wear. Pathetic we were told not to worry but that was a lie

Rating:

1.0

I had this storage for 2 months and when I got my things I had stink bugs all in my things I paid for the ins. And when I called to make a claim they said that bugs is not covered I had to leave my washer, dryer and refrigerator because of all the bugs thank God my new place had a three.😡😡😡😡 That was in September of 2019 and they kept calling me asking me did I want pay for my things. Now it's September of 2022 and I get this email to rate them sad and I worked for U-Haul before in WI. As a former employee I couldn't believe how I was treated.

Rating:

5.0

All good. Staff was great.

Rating:

5.0

Everything all around was great about this place from the staff to the storage unite! Me and the family will use again thanks!

Rating:

2.0

Didn’t have a lock in unit like stated Lighting and security around the storage was nonexistent. Employees and owner don’t solve your issues they just send you to customer service the. Customer service says they can’t do anything. I didn’t even move in and haven’t received a refund or an email from the owner about my unit and the process to get out of the unit I never used. Moving is already hard this experience made it harder for me.

Rating:

5.0

Although my time period was short U-Haul helped me save time and money conveniently located friendly staff and clean facility!

Rating:

5.0

Rose Rivera attended me with perfection and very professional. I really appreciate her help.

Rating:

5.0

Serinity was very pleasant at all times. She rented me a van and closed out my account.

Rating:

3.0

The unit I reserved was given away to someone else. I had to rent a larger unit

Rating:

5.0

The the staff was very outstanding from the time I walked in the door til the time I left thank you for such great service Taylor has a five,🌟🌟🌟🌟🌟 me at #106

Rating:

5.0

Very nice very clean very professional

Rating:

5.0

Excellent Service

Rating:

4.0

We arrived at the end of the day so it wasn’t clear if the unit came with locks or not and if we needed a remote to exit the facilities. We resolved these issues, but it created some confusion. Overall the experience was above average though.

Rating:

5.0

Everything was excellent with one exception. You really need to fill a gigantic crater of a pothole at the back of the facility.

Rating:

5.0

I just want you to know the guy Tyler that help me was great he broke down every detail about the storage answered all the questions I needed to know without me asking that’s a plus his directions to the storage was excellent because I usually get lost so I give Tyler customer service 10/10 Thank you so much😊

Rating:

5.0

I was very content with the service that you have provided me with, your facility is a clean and critter free environmental that was my main concern and to my surprise after having my personal belongings in it for a year or so not 1 critter droppings nor spiderweb. I would definitely suggest this location w inside unit. Thank you

Rating:

5.0

The facility was secure but could use more lighting in the halls for the inside units

Rating:

5.0

My situation was a little different given that I rented a unit for my mother who passed unexpectantly. The staff and management at the Merrillville store were patient and professional in our interactions. I also had phone conversations with other Uhaul staff which were also very professional.

Rating:

4.0

I wish there were lights in the units or more light in the hallways. It was difficult to see and I had to use the flashlight on my phone

Rating:

1.0

I am extremely disappointed with U-Haul. All of my furniture is WATER DAMAGED and MOLDY. I rented a CLIMATE CONTROLLED unit and paid extra for INSURANCE. I had to throw half of my furniture away. I have several pictures of my damaged furniture and a leaking wall in my unit. The insurance policy is BOGUS. I expect a refund for my damaged furniture and will be sending a detailed complaint to U-Haul. I will NEVER rent a storage unit from U-Haul again and will advise everyone to stay away.

Rating:

4.0

Friendly staff, courteous and polite & eager to assist.

Rating:

5.0

I will always use them if I need it.

Rating:

1.0

HORRIBLE POOR EXPERIENCE I NEED MGMT TO CALL ME ASAP 219.781.8917

Rating:

5.0

However, the gate for access to the units could use come upgrading. Also, customers having access to a dumpster like other storage companies would be beneficial.

Rating:

5.0

Tanya was awesome and she was able to answer all my questions and she was very informative. Great experience

Rating:

5.0

Great staff….so very helpful & friendly. Best service /pricing I’ve had at any uHaul facility buying packing supplies.

Rating:

4.0

Becoming too expensive but over all great.

Rating:

5.0

Everyone there was so nice, helpful, informative, and very friendly ❤

Rating:

5.0

Great job ladies and gentlemen!

Rating:

2.0

Lights on storage buildings were not working. Snow was cleared out. Unit that was reserved was given to someone else. We’re told we could check in over the phone and could not. Office personnel were playing some pretty vulgar music while there dealing with everything that was wrong

Rating:

1.0

Storage is absolutely smaller than its description and for an extremely high price a month.

Rating:

5.0

Very patient and understanding they worked with me and I liked that

Rating:

5.0

Despite some inconvenience and confusion. The staff was all out pleasant and professional. The ladies Ruth and the others were concerned with my inconvenience when the trailer I rented lock broke off and we had to drive further out the way to retrieve another trailer.

Rating:

3.0

The price went up that why I closed it

Rating:

3.0

The gentleman checking us in made us wait while he counted out an entire cash drawer to give us $2 in change. The girls around were laughing with me because obviously the boy had no commen sense. We had just moved and were very tired waiting to get our unit. He never apologized or explained what he was doing or even said thank you for that matter. He had a very arrogant demeanor.

Rating:

1.0

We had an end unit. It was not sealed properly and when we removed out belongings they were covered with mold and bugs. Spent and entire day cleaning the furniture that was stored at this facility. There were stink bugs all over and inside of everything.

Rating:

5.0

Ruth and the other co worker guy was very very Nice!

Rating:

1.0

Was told by uhaul agent that one month was free, so I rented the truck from on location, travel 10 miles to second location who did not honor the free month the agent promised …..

Rating:

4.0

Please pave the drive- the water drains are fully exposed in some spots, I was dodging them everytime worrying that I have my tires slashed... that is my only complaint... staff was great- there was a female there that knew her stuff-i forgot her name but I saw her for a previous rental- she was very helpful and funny making my experience good. Thank you to her!! 😉😁

Rating:

5.0

The experience was great. Great customer service!!

Rating:

5.0

Amazing Staff

Rating:

5.0

Ms Riveria was absolutely helpful and it was very easy for last minute accomodation. I initially went to Pine Island location because I had reserved a unit online, but they could not find the reservation. Instead of simply telling me "sorry" and letting me walk out the door, the 2 gentlemen working Sunday afternoon called over to the Merrillville location and were able to help me without me prompting them. Great Staff!

Rating:

5.0

Only thing that could have been better is if they would have saved me $100 on the initial charge of 361 if it would have been 261 that's the only thing Other than that good job.

Rating:

4.0

Not enough help at the time I was there

Rating:

1.0

Not. Good. The unit was transferred, TO ME. because my brother was going through a divorce and that storage unit was mostly all my deceased parents his stuff, birds he also was diagnosed with cancer so did it as a favor, as he wanted me to have whatever I could of my parents. Well the cancer did not get him, He ended up being murdered not even a year after switching that unit over then I was in the hospital very very very ill got behind payments and Covid hit, I know it is not U-Haul‘s fault but there is no way I could catch the payments up as for everything else was behind also since I was in the hospital and so sick. I mean you have to have lights and water and food, now I have been sent a notice that they auctioned it off for $450 and want to sue me for $1160 so as my brother had two other unitsWith U-Haul between him and the payments I did pay before going into the hospital I just don’t think it’s fair that I’m getting served with being sued now

Rating:

4.0

The staff was professional , well informed and polite.. Thanks B.

Rating:

5.0

A well kept Facility.. And the Staff is Great!

Rating:

5.0

Victoria was Awesome, Merrillville Store Route 30. She showed great patients!

Rating:

5.0

Great customer service. My belongings were secure at all times.

Rating:

1.0

We rented a uhaul on July 13th and the scheduled pick up was July 24th at 7 am. We found out on July 23rd we didn’t have a uhaul available and the closet one was an hour from our location. We changed pick up locations and times to July 23rd at 7pm. We arrived at the Knox location only to find out it was closed and no one was available. We finall ended up getting a truck an hour later without a dolly that we paid for.. With the one way trip we qualified for a free month of storage which is an hour from where we needed but that was fine. We got go our storage in merrillville only to find out they didn’t have w storage unit available like we were told. We had to drive another hour to find a storage until and then another 20 min to drop the truck off where we were told we still owed $33. This has been the worst experience with a moving company I’ve ever had. We have to rental another uhaul in august and I’m considering taking my business elsewhere if we aren’t properly compensated. This service wasn’t worth the $381 you got from me.

Rating:

5.0

ALL STAFF WAS VERY PERFESSIONAL & VERY WELCOMING. MADE THE PROCESS VERY SMOOTH & FAST. #1 IN MY BOOK.

Rating:

5.0

Rose and team are SUPER AWESOME!!!!!!!!!!

Rating:

5.0

The whole staff was helpful from the first phone call to the actual rental - L. Williams

Rating:

5.0

A consistently good experience, both in truck/van rental and the environmentally friendly storage unit.

Rating:

5.0

Great experience the lady that handle me at the front desk was great and hard working to help me proved storage thanks

Rating:

5.0

Did very good

Rating:

1.0

The Staff was nice and helpful... my actual storage container was pretty good, the problem I had was the one way in and one way out. It was/is very difficult to get through the parking lot due to other customers unloading, parking, & renting.. I would recommend Uhaul but not this facility

Rating:

4.0

The personal was very friendly and helpful.

Rating:

5.0

Good customer service

Rating:

5.0

Very clean facility with excellent, friendly and helpful staff. (Internal road ways are quite rough.) Otherwise, excellent facility and staff.

Rating:

1.0

Extremely poor reception by associate Scott Wells when I first arrived to get a storage unit. I had pulled in, in front of the gate as I had a trailer behind me. I couldn't fit my vehicle into a parking spot obviously, nor did I want to be out in the street blocking traffic. Scott was very annoyed that I was blocking the gate and scolded me for blocking access to his existing customers who may be trying to get into the gate. I apologized and asked where he'd like me to move while I wait my turn to rent a unit. He waved in a very non-specific manner towards the roadway and said he was very busy and would get to me when he could. As someone who also works in the front-line customer service industry, I understand the frustrations of being overworked and underpaid, but there is no justification for this awful behavior. Will NOT recommend this establishment to anyone. It's also not my fault that the property is poorly designed and too small to accommodate larger vehicles with trailers. Extremely disappointing. Clearly this is a retirement job for Mr. Wells that he cares nothing about and is doing this to pass the time. Management should make note of this in his annual review.

Rating:

2.0

Staff is frequently short handed causing long waits . Manager is unprofessional and rude.

Rating:

1.0

They gave my unit away after I paid for it and never gave me a refund. Then tried to charge me AGAIN. The gentleman helping me was very unprofessional and seemed very unknowledgeable about everything. I have to have family load it due to me already moving across country and this has been nothing but stressful.

Rating:

3.0

This has nothing to do with the current management but my storage unit lock was change and some items came up missing and it was in a shamble. I still have the lock they replace mine with as well as my original key l tried to make a claim and the guy was real rude to me.

Rating:

3.0

Renting the unit ok but returning the Truck has one issues. Had me mixed up with another customer.

Rating:

5.0

when I needed too up grade no problem. But was not given 1st month rent free need to talk to Ms Rose later in the day

Rating:

3.0

Unit I was given had broken glass as well as someone's left over garbage. I assumed these units are checked and cleaned in between rentals but apparently that's either not the case or you're short staffed. There's a fee associated with everything which I understand but if you're going to do business that way, maybe take care of your end. Thanks.

Rating:

5.0

The storage facility staff was excellent. They stayed a little longer to check me into the my storage unit. They explained everything and answered all my questions. They even walked me to my unit to show me where it was. I would definitely recommend this place to anyone looking for a storage unit.

Rating:

5.0

The two staff members that helped us were outstanding.

Rating:

5.0

Our experience using your storage facility for the most part has been great. The staff has been very helpful and friendly. Our only issue over the past 10 years has been trying to regain access after a door repair and a lost key. We n3ded to have our lock cut off. The request was made in Nov 2019 and not completed until July 2020. This task only took 5 minutes to complete. So, we could have been out of our unit sooner. Anyway, that's our only complaint.

Rating:

4.0

Overall I was very satisfied. My only complaint would be the pricing. If seems like the price of the storage increased way too frequently. The price didn’t fit the size of the unit.

Rating:

1.0

Had an indoor storage unit for 1 year with U-Haul Merrillville. It was a nightmare! There was a break in to all units in my hallway. There was no apology from U-Haul and no discount. The communication of the break in was terrible. They were rude and couldn't help me as I was out of state when it happened. In addition to not being safe, the facility is dirty. Found a lot of bugs every time I opened storage unit. Finally, staff was not friendly. Every time I came into the office it would be a 30 min wait to talk to someone. I have taken all my belongings and moved to a much nicer storage facility down the road for the same price. Stay away from this storage!!!

Rating:

5.0

Everyone was very friendly and helpful

Rating:

5.0

Friendly and courteous staff. All went well

Rating:

5.0

Desk clerk was knowledgeable, professional, and personable.