Customer Reviews for U-Haul Moving & Storage of Merritt Island
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

5.0

Great website.

Rating:

5.0

The staff was very helpful and friendly. They went the extra mile to help my family.

Rating:

5.0

Great service.

Rating:

5.0

Never saw any staff members or need to visit the office .

Rating:

5.0

Linda was awesome. 5 stars

Rating:

5.0

There's no uhaul employees ever there. If you need help of any kind you have to call the main office in cocoa. I wish there was someone available on the property with posted hours. I didn't need assistance but was approached by several people asking for help. All I could do was tell them to call the main office and most of the time that call goes to a call center.

Rating:

3.0

It was good the first three years the last year had so many rats in my unit. Piles of pooop swept out. Rat poop and owe on all my stuff. Not good.

Rating:

5.0

Great, efficient customer service at rental counter and at rental facility! Highly recommend U-Haul in central Brevard County.

Rating:

5.0

Great team! Cody, Katie, and Marissa were very polite and helpful!

Rating:

4.0

I had a unit for years & the building is secure & clean. I just noticed there's rarely lights that turn on by the units close to the side-end entrances. Aside from that, UHAUL has been wonderful.

Rating:

5.0

Katie and Cody from rockledge, Florida was very helpful.

Rating:

1.0

Renting this unit has been a horrible experience and I wish I never rented the unit. There isn't enough space in this box for me to address the multiple problems I've had. I have used U-Haul truck rental for years and this storage experience has totally turned me off from ever renting from U-Haul again and I will make it my life's mission to tell people not to use U-Haul.

Rating:

1.0

Everything was destroyed by rats

Rating:

5.0

Everything was perfect. Communication excellent Excellent customer service.

Rating:

4.0

Online forms should clearly say step one FILLout application Call the office to get form finalized and keys to Unit

Rating:

5.0

This storage facility and U-Hauls professionalism made my move from Georgia to Florida a piece of cake thank you

Rating:

4.0

Very helpful and nice staff.

Rating:

5.0

Easy, fast, clean, convenient

Rating:

2.0

My lock had been cut off. I get that pictures had to be taken for the auction and all but this has never happen before and I've been this close to it going to auction one time before. Anyways things in my unit were moved and I'm missing things from my storage unit. I won't be coming back to store things with you.

Rating:

5.0

Lots of spiders. Rest was great.

Rating:

5.0

The staff from U-Haul in Rockledge, Florida we’re outstanding. They did a great job. Very helpful.

Rating:

5.0

I’d still be there if they hadn’t raised the rates, much better rates at Extra Space storage unit. Thanks for our time together!

Rating:

1.0

Your employee left the water running in the cleaning closet and flooded my unit, and wasnt even offered another unit to move into...very poor customer servoce

Rating:

5.0

Thanks

Rating:

1.0

Found German cockroaches in multiple stored items/furniture. Absolutely unacceptable. I've never had pests and never brought any food or anything to attract them to my unit.

Rating:

1.0

Place is horrible … flooding!!! It’s a dump either way lazy employees that do nothing but drugs

Rating:

1.0

Lights turn off too quickly Alarm goes off EVERY time I open my unit Staff arrogant and unhelpful Worst facility EVER You guys suck

Rating:

5.0

Your staff was solutions oriented and extremely helpful.

Rating:

5.0

IT WOULD BE APPRECIATED IF UHAUL GAVE MILITARY/VETERANS/FIRST RESPONDERS A DISCOUNT …. THANK YOU IN ADVANCE…. PS: UHAUL SHOULD ALSO PARTICIPATE WITH LIFE LEADERSHIP TO OFFER THEIR SERVICES THRU THE LIFE APP. YOU MAY CONTACT ME DIRECTLY IF UHAUL IS INTERESTED.

Rating:

5.0

Staff was friendly and helpful.

Rating:

2.0

Couldn’t find the size I reserved. Friendly people but not well trained. Did not tell me I need a specific lock. Have now locked me out of my -paid for- unit.

Rating:

4.0

At one point about a year ago, someone had put a different lock on my unit and had taken mine off. We notified they came down. It wasn't U-Haul lock. So we cut it off. Did not appear to have anything missing that was hard to tell that was the only unnerving thing

Rating:

1.0

I rented a unit. Management compromised my unit drilled my lock without permission . Exposing my property subsequently having my unit, compromise and people stealing my property called corporate. None of the information was documented will never do business with these guys again they go through too many managers. Very unsatisfied I do not trust these people

Rating:

4.0

All was good. In my hallway (eastern most) the lights often went out while I was working there. And I’d have to go down the hall to get lights back on. Also walking in a couple weeks ago to rat traps in hallways was a little unsettling. Other than that, the facility was clean and safe.

Rating:

5.0

Thank you!!

Rating:

5.0

The storage was perfect for us, we are just moving further away. I would securely recommend this place to anyone who needs storage

Rating:

5.0

Just what I needed

Rating:

5.0

I felt comfortable with the surroundings and convenience provided.. We needed the space for 1 year and would recommend U-haul.

Rating:

5.0

Very kind, very helpful! Overall great experience

Rating:

1.0

There are no words for the people who work here. They have no clue of what they are doing. And have zero knowledge of their job cant even answer a simple question.

Rating:

1.0

Can I put - 10 stars . The people who work there are horrible have no clue of what they are doing. Inside my unit was covered in white powder had to call the fire department and an ambulance because what ever it was burning our hands. They sent someone the next day to clean it . He vacuumed up a pile and left I spent the next 5 hours cleaning and moving my things to an other unit. I cant even express how angry I am. You can call me at #321-353-1484

Rating:

5.0

Store manager was awesome she even gave me a accurate map of the facility. Everyone in the store was excellent

Rating:

5.0

Only thing was told there was going to be a lock in unit ! Luckily I had one with me !

Rating:

3.0

The AC unit went out and we pay monthly for a climate controlled unit. It was never fixed. The alarm went off every time we opened our unit. It could never be fixed. The unit we still have is the unit that the AC is broken. The on site staff is not helpful. She is rude at times.

Rating:

5.0

The only improvement that I can see is that the lights automatically go off in certain parts of the building even when you’re in there. Everything else was great for the years that we were there thank you.

Rating:

5.0

This was so easy and painless and didn’t even need to speak with anyone!

Rating:

5.0

The facility on Merritt Island was top-notch. No issues with my belongings stored there. Easy access to the building, climate controlled. I will use U-Haul again. Thanks.

Rating:

5.0

Everything was clear and easy to do on line and I had access to the unit immediately without any problems.

Rating:

5.0

Good place 👍🏻

Rating:

2.0

Staff was very unprofessional

Rating:

3.0

It would have been helpful if staff were on site. It took me 4 hours to get everything working and 4-5 phone calls to uhaul for support. However, once I was transferred to a person who serviced this location (Dustin or Justin) I received wonderful phone support and he was able to get things working for me after a few phone calls. All of this could’ve been avoided, however, if there was staff on site.

Rating:

5.0

Super nice customer service

Rating:

5.0

Great staff, very helpful.

Rating:

5.0

None

Rating:

2.0

Moved in last month. My unit had oil on the floor. It was not cleaned out. I had to go out of my way to clean it up before moving my things into the unit. The unit I was assigned was in the newer area which did not have AC working which made my move even more challenging. The floor is not finished and very bumpy in this area. The day before my move out I called the Rockledge office and the person was not professional or helpful. He didn t even answer the phone as Uhaul. I had to ask him if it was Uhaul I was calling. He did not answer my question and did not care to help me. Very frustrated and stressful to have to deal with a person who doesn t want to take the time to help I will not be coming back to Uhaul or using them.

Rating:

5.0

Amazing facility! Will recommend and use again!

Rating:

5.0

The only inconvenience was that the rental office was in Rockledge and the facility was in Merritt Island.

Rating:

5.0

Very easy to apply online. Everything was exactly the way it was explained online.

Rating:

3.0

All was good for understanding, for a first time customer, but an alarm system working incorrectly, when I open my storage unit I get an alarm, I trying to call to get help with a special box on the wall, but nobody answered me, I get the alarm every time when I open until, I tried to resolve problems, and do a check out and check it procedure but it didn’t help, I tried again calling to get help, and on the fourth shot somebody answered me, and said that the alarm system have a problem and they are working on it.

Rating:

5.0

The only thing I do not like the automated system because if you doing a unit, it’s hard to get to someone it’s more dedicated to renting trucks

Rating:

1.0

Terrible.

Rating:

4.0

I was very surprised to the fact that you would not rent me a U-Haul truck because of something my son did , how can you hold that against me , my son is and adult I can not be responsible , I can understand not renting the service truck to him until he made amendments any way you cause me so much hardship .

Rating:

5.0

Ron took such good care of me and answered any questions I had.

Rating:

3.0

Had a few problems with the unit not being open at times. That led to issues with some of the employees. Other than that it was what it was.

Rating:

5.0

My experience was great.

Rating:

1.0

Very poor user interface with the app. No one at physical locations willing to answer the phone, only can work with corporate who can't do anything for physical locations.

Rating:

3.0

I was supposed to get an email confirming that my corporate credit card was removed from the account. The young lady told me it was, but I still haven't received an email. And they were supposed to verify that I emptied. The unit cleaned it out and removed the lock that was not done either. Now I'm a very repeat customer and I love using U-haul, but the service is getting worse and worse. So you guys need to step it up and either hire more people. Or go down to these places and give them some help.And by the way, you try running a truck online or returning the truck online.Cause I had see what it's like.

Rating:

3.0

1st I had to return the lock I was told I had to buy at the near by U-Haul store because there was one already in my unit. Rating average because I was denied access 2 weeks after contracting & 1 week after actually moving in for to staff error. I have been compensated with a free month making me satisfied with the handling of situation.

Rating:

2.0

Great facility clean and neat

Rating:

4.0

I moved out on the 23 of Feb.2024 my storage was a foot short but it served its purpose. Very nice and clean units. I would rent from you all again and would recommend your company. You guys rock. I just didn't like my amount I had to pay. It was alit cause I didn't have much help moving. Thank you all.

Rating:

5.0

Very clean, easy access, excellent staff.

Rating:

5.0

We needed a place to store our e-bikes while on a cruise. Was very easy and not too expensive.

Rating:

4.0

No one on site to help otherwise a pleasant experience

Rating:

5.0

Next time I need storage I will be back !!

Rating:

5.0

Well managed, always clean

Rating:

4.0

It was not easy ending the rental, hard to know if I indeed canceled it. I finally got an email saying it was cancelled, but then a week later got another email saying I got billed another month. And I moved out well before Jan 29th, I actually moved out on January 25th. Some of these answers could have been Non-Applicable (never went to any office or met any staff)

Rating:

2.0

I reserved it online. Move in date was 12/1. Called earlier in the day about procedure. They said I’d be able to complete the online check in when I got there. The “office was open to 8.” I get there, no one is there. There’s no office. I can’t complete online check in. Every time you call you get a message and then routed to another number. Still couldn’t complete online check in. Had to drive to the rockledge location… “it’s only 8 minutes.” Nope. Rush hour traffic on 528??? 40 min. The guy at the counter was actually very polite and professional. Drive back over and moved in without any other hiccups.

Rating:

4.0

Timer on the over head lights were a pain in ______! That would turn off too frequently.

Rating:

5.0

The young man that assisted me was very pleasant and efficient. Thank you!

Rating:

5.0

Great place. Thanks

Rating:

5.0

Top Notch

Rating:

2.0

Staff was friendly but didn’t seem well trained. I was told I had a unit reserved, but then the unit wasn’t available. I was told that the unit was climate control, the only part of the storage facility that had air was the first few bays you walk through. My unit was in a hallway that was hot and humid. The day before I moved out it was raining and stopped by to drop some things off and I could hear the water dripping a few units over. I used the call button in the hallway to let the office know, they said that they were told the same thing the day before. I asked, “so, did maintenance come and check on it?” And was told that there was a work order in for it. Next day I found another facility, when I moved out of your place my boxes were soft from the moisture in the unit.

Rating:

5.0

Haven’t moved in yet.

Rating:

5.0

Great facility that was safe and secure. Safe was always super helpful over the phone and quick to respond. Thanks for the great experience.

Rating:

5.0

Excellent staff onsite a Merritt Island. Always helpful and knowledgeable.

Rating:

5.0

Excellent staff onsite in Merritt Island. Always accessible and very helpful and knowledgeable.

Rating:

5.0

Misty was excellent, per usual. Chef kisses.

Rating:

5.0

Love being there

Rating:

1.0

Rented an occupied unit. Told to cut the locks off myself and dispose of the contents. I think U haul should assume that responsibility.

Rating:

5.0

Extremely clean, well secured. Only negative I would say is the ridiculous amount of excessive text you have sent to my phone asking me to leave a review! I guess it worked because here I am… but next review will be a 1 if it continues.

Rating:

4.0

thank you

Rating:

4.0

Other than my calls to the office on 8/5 being put on hold for too long, I was very satisfied with conducting my business here.

Rating:

1.0

The facility placed a secondary lock on my unit for ‘security’ reasons instead of giving me a call to address the issue with a customer service mindset and worst of all failed to help me remove it in a timely fashion . In a nutshell I needed to get access to my stuff in the middle of Monday , and that didn’t happen and ruined my day . Sounds like people who work here didn’t care at all, I’ll never go here again.

Rating:

2.0

I called in a day ahead of time to make sure everything was ready and see if there was any additional info I needed to know. I was not told that I would have to go to the Dixie location to get an access code first because no one is on site at the storage facility. After a 3 day drive across country I did not want to have to drive back and forth across the bridge and traffic. Once I did get to my storage unit it was locked down from someone not paying rent so I had to reach out again to get a new unit assigned. None of it was an enjoyable process.

Rating:

3.0

This particular Uhaul storage facility does not have an office. I have rented there twice, once for a whole year and hardly ever saw staff on property. Renting the unit was easy and directions were understandable. My only complaint was that the loud unit alarms were going off constantly and supposidly there was an issue that they couldnt fix right away.

Rating:

1.0

The management and customer service is beyond terrible. They will put you on speaker and have 4 people talking to you at once to “try” and resolve an issue. My storage unit wasn’t ready and they lost my reservation so I had to spend extra time and money for a bigger unit. My unit is supposed to be climate controlled. It is not. It is as hot or hotter at times than outside. They said they’re trying to resolve the issue but it’s been over a month. The last call I made to inform them of the A/C situation was completely unprofessional. They told me if I did t like it I could move out. What a terrible thing to say to a paying customer.

Rating:

3.0

I don’t like your system you cannot pay over the phone and no one answers the phone at the office

Rating:

1.0

None of keypads on site recognized my code. No u haul personnel on site had to drive across town to get customer service, all the phone numbers went to voice mail. They checked my code, said it was correct, I must have entered it wrong they said, back across town, tried again, same result… no one answers phones, back across town, this time we got a new code number, returned back across town… didn’t work, back across town (3rd trip)… said should work and now no one was available to go with me. Back I went one last time, code didn’t work but this time they answered the call box, he gave another code to use, this one worked. btw, I had a u haul rental van for the day, now loaded with contents to go into this storage unit. …. I finally got it out of there at 11:14 pm…. Not a happy camper, sharks have been done by 8…. Still don’t know if my code will work, not planning on driving back up there in the near future.

Rating:

1.0

Your customer service sucks

Rating:

1.0

Your Employee MISTY DiFFIN, needs training On Costumer Service, we deserve respect, we are Paying costumers, we are not there FREE By the way, you owe me $154.37 for UNIT 1474 I had 2 Units

Rating:

2.0

Never able to get ahold of the property manager for Sykes Creek location. Moved out, followed all rules but continued to get past due amounts showing. Called several times no call back. Finally reached corporate and they helped to cancel the storage reservation and resolve issues.

Rating:

5.0

Everything was fine thank you so much for providing your service!

Rating:

2.0

Local uhaul was difficult to contact. It took two phone calls to cancel my contract.

Rating:

5.0

The staff was extremely helpful

Rating:

4.0

The only thing I did not like is the double entry method

Rating:

5.0

Easy breezy and completed move in the storage within the day that I signed up online. Did not have to get help and a very user friendly website!

Rating:

5.0

I had an issue via phone with a Stephen Cochrane who originally held a space with my credit card for the melbourne location. He did no such thing, and made a mess of my day. I arrived with my trailer to find out there wasn’t any units available as he stated. The manager there called around, and got me in at Merritt Island with my first month free. I took it because I needed it, and I appreciated his kindness, albeit 35 minutes from where I live. The Merritt Island manager and Abigail were most helpful and efficient at their jobs.

Rating:

5.0

It was a great moving experience. Very helpful staff. Thank you.

Rating:

5.0

Thank you... JT, Taylor and Juan!

Rating:

5.0

The unit is very nice and clean brand new

Rating:

4.0

I was very happy with the facility. However, I do have one criticism. The automatic lights turn off too quickly, and there are no motion sensors in the aisles with the storage units. You have to make your way to the ends of the aisles to restart the lights. It would be an improvement if the motion sensors were in the middle of the aisles.

Rating:

5.0

The hall lights go out to frequently creating a trip hazard for the elderly. Misty was excellent to work with. Very kind and very helpful.

Rating:

3.0

We asked for a first floor unit when requested a storage unit online. When we got there, we were told it is a split level and it was upstairs. The person at the counter was extremely helpful and friendly, but we had to change to another facility further from our house in order to have a first floor unit. She did everything to make it right but the system itself is flawed.

Rating:

5.0

I am still a customer, just had to increase my storage unit space.

Rating:

5.0

Ms. McNeely was very helpful. She aided us remotely with how to gain access to the building. Very pleasant to work with.

Rating:

2.0

I'm a victim of identity theft and I lost my home due to this. I moved all my stuff from my house in the storage unit, and because of the identity theft it was tough for me to make payments due to my accounts Frozen and no money. U-Haul would not work with me they said they wanted a full payment and would not do a payment plan so help me out. The auctioned off all my stuff including personal items birth certificates medical records and Social Security and credit cards that I had to move in there cuz I had no place to go. I am 100% disabled and living out of my truck, I hope this never happens to anyone. U-Haul will not help you if you run into a situation like this it would just take your stuff and sell it I would not recommend you all to anyone

Rating:

5.0

Smooth in every way - all online and simple - I just reserved and paid it online

Rating:

5.0

Excellent customer service

Rating:

5.0

Just moved in but found the building clean and convenient. I made an error upon leaving and an employee called to explain what I had done and how to correct it. It was in my favor they called!! So far so great!

Rating:

3.0

Over priced, not local management, new clean facility. If you need it good, but you pay high price just to store stuff.

Rating:

5.0

Great customer service Thank you!

Rating:

4.0

It is very difficult to reach anyone for help with questions. I spent hours on hold just trying to get to someone who could help me cancel my unit. On the other hand the facility itself is amazing, so easy to access. So my experience was above average for ease of access, but below average for access to help around renting/closing the unit

Rating:

4.0

Need to let people know you have to go to other location to get the paperwork done sign not in good spot to let people know should be by entrance door !!

Rating:

5.0

Everyone was very helpful and the units are clean and the whole experience is just what we needed

Rating:

3.0

Good security. However, the roof has been leaking in multiple locations at the Merritt Island location and wet floor signs are placed when it occurs. This has been going on for some time. Water was evident in the aisle where our storage unit was located. Would recommend to others if the roof was maintained and the building stayed dry inside when raining.

Rating:

4.0

The facility in Merritt island was EXCELLENT. I wish it was closer to our home.

Rating:

4.0

The only reason I don't give it five stars is that there's a disconnect between the U-Haul online reservation system and how the process really works at this facility. The online system makes one think that the entire unit rental process can be done online, but in reality you will get a confirmation email that tells you to go to the Rockledge U-Haul to sign forms and set the access code. This can lead to miscommunication. I suggest the website explain that not all locations can initiate rentals entirely online and to please read the confirmation email carefullly.

Rating:

2.0

My access code is still denied after a week. After multiple calls and visits to the main office, they are still unable to give me my own access code that works. They told me to just follow someone else in and that the alarm would go off after opening my unit. I insisted that I needed a code to enter because I wasn't going to just wait for someone else to show up, so they are having me use the access code of the manager of the building. Also, there was no lock in the unit when I arrived. The people who have tried to help me are polite.

Rating:

5.0

Everything was good except the A/C is always broke on one side of the facility. I had units on both sides. The person told me that they would get the A/C fixed and it would last one day. It sounds like you need a new A/C. I store with you because of temperature control as well as service etc. That is very important to me.

Rating:

1.0

Four days after renting, the manager that I hadn’t met before, put a new lock on my unit, not allowing me to get my stuff. The original sales person never told me I had to have a specific lock. When I spoke to the manager, she was rude and disrespectful, still not even allowing me access to MY stuff until I went out and bought a new lock. Another time I showed up and the doors wouldn’t open. I sat there for five minutes reentering my code because I thought something was wrong. As I started walking past the front, I see her in there sweeping. I tap on the glass and she rudely says……I’m cleaning! Use the other entrance! Imagine how much easier it would have been if she just put a sign on the door

Rating:

3.0

Would have given Excellent rating, BUT. It was impossible to contact someone onsite via phone. The uhaul central line is terrible and one I was put on hold for « 5 hours » Shout out to JT who was super helpful once I was in contact!

Rating:

5.0

Susan went above and beyond to help us out, very professional and genuinely help full, after a hectic move she was a pleasure to work with.

Rating:

4.0

The lady who checked me in was nice and everything went smoothly. I think her name was Taylor? It would definitely be more convenient if everything could be done online like other locations:)

Rating:

5.0

Just wanted to say ty to all staff at Merritt island U-Haul storage

Rating:

5.0

Excellent customer service! Maintenance at the merrit island storage very clean. Person very courteous and helpful and attentive. Guys at rockledge are very attentive to customer's needs. Not only myself but i observed this actions to all customers! Whether opening or closing hours service with a smile!! Thank u for hiring people persons!

Rating:

1.0

Code wouldn't work no one knew how to fix it cancel my rental. Costumer service sucks.

Rating:

1.0

Your customer service hotline and website are such nightmares. I’ve found myself stuck in loops on the website. Your hotline hangs up on people, nobody knows what’s going on, hold times are forever… when I went into your Asheville store there was a line out the door and one employee who’s manager walked out running the store. Your in store employees seem to be cleaning up all the messes your online and hotline are causing and they have huge lines and understaffing to deal with. Uhaul’s customer service infrastructure needs an overhaul.

Rating:

5.0

Couldn't believe how easy it was to get the unit. The directions were all done on line and took less than 10 minutes. Great experience.

Rating:

4.0

The storage facility was clean on the inside, but too much garbage in the entrance, also it bothers me that the alarms activate for a few seconds everytime I open my storage unit I should be nice if users can select the storage unit in a map, the one I got assigned is to far from the entrance and there’s a lot empty near to the front door

Rating:

3.0

Normally everything I do with U-Haul is pretty small, I just want to give it in a little bit of feedback with the 24 seven truck share. I had a rented a truck to pick up at 6 PM I went to do the online check-in and the app wouldn’t let me do it neither with the online page. I was there for quite a while when I finally got the box number I opened it and there was no key in there. So I had to make another reservation wait to be excepted and then wait for the code to finally get my truck. I still yet have to know whether they will reimburse me for the first rental and if they will let me keep my storage reservation. I think the idea is great and efficient but it needs a little bit more thinking through it so it could be a smooth Process

Rating:

5.0

The only jproblem I encountered was that I wasn't told I had to go to a seperate uhaul facility to fill out paperwork before going the Sykes Creek Pkwy facility since it's not manned..This caused a little problem with the movers since they were at the Sykes Creek Pkwy location where I told them to be and ready to unload.

Rating:

4.0

Most days no one was on site. If a person called the management office in Rockledge, the call went to national number, hard to get thru to the Rockledge office. Sometimes the only way to talk to someone was to walk in. The same dirt on the floor of the facility, and in the bathroom would be there for 3 or 4 days in a row (soap on the floor of the restroom). It is hard to get in and move around in the facility. I understand why no outside door for easy access, but the hallways are narrow, the lights are on auto timers and go out while a person is in the unit. The only way to get the light back on is to come out into the darkness and find the sweet spot for motion to be detected. I rented for almost a year with all the mess in my life. I hope I never have to do so again. On the positive note: Both managers at Rockledge have been very good to me with my needs. I thank them.

Rating:

3.0

Not enough staff,but the girl that was working did her best to take care of everyone.

Rating:

1.0

This is not Tracy Bonner but I keep getting his/her emails in error. I am in disbelief that it is so complicated to have the email changed. I have attempted several times to have this issue resolved. I call and get transferred several times. It is not my responsibility to follow up. Tracy and uhaul have been notified. Please contact Tracy and fix the problem.

Rating:

3.0

The end where my storage was the light doesn't work so it is very dark on that end.

Rating:

4.0

When renting U-Haul storage unit from Rockledge FL facility in November, there was a half hour wait in line and the staff was not friendly and it felt that you were an imposition to their day. It made for an uncomfortable atmosphere for all the customers. When returning there to purchase more boxes, paper and tape it was a long wait as the first time, though there was only me and one other person and the unfriendly staff were still unfriendly!

Rating:

2.0

This office is hard to get in touch with. I had to drive multiple times from Merritt Island to Cocoa to get things done. There was a fire door that was broken upon my moving out that prevented some things from being moved but we found a way thanks to one manager (Misty). I also had a lock on my unit when my account was paid and it was like pulling teeth getting that lock off for two days I fought to get it off, my fiancé was ready to cut it off. We had a truck rental just to move my stuff out, well because of the hassle of the lock issue, Misty ended up being able to calm my irritation by waving the fee no matter how late the truck was returned. So Misty is the one who made me less irritated with uhaul.

Rating:

3.0

The facility needs more than one entrance.

Rating:

1.0

customer service was poor. on hold for excessive amount every time I called. I paid for an entire month and moved out only 7 days into it and the rent was not pro-rated but manager wanted to double dip on my unit and close it out so he could rent it again on my dime. Totally unsatisfactory!! Would recommend to anyone to never use U-Haul storage.

Rating:

5.0

Interior roll up door in loading bay doesn't roll up all the way. This was a great inconvenience when trying to get my piano into the building.

Rating:

3.0

The indoor facility AC was broken most of the last 4 months. The slider doors to the front and the roll up drive in doors were broken periodically during our time using the facility. While the bathrooms seemed to be well maintained and well fragranced the rest of the facility lacked cleanliness and upkeep. The donate pile has turned into a trash area with no one coming and collecting anything. Trash bins on the property were rarely emptied. Overall most of the employees encountered were very nice.

Rating:

1.0

First, I got an email from U-Haul stating that I could check-in online and you also have a sign outside the facility to that effect, but I could not do so on Saturday night. So I went to the Rockledge, FL office on Sunday to sign my contract then drove to the Merrit Island, FL facility. It turned out that the unit I reserved was not available. I found this out because there was a lock on the door. Twice I called the local office telephone number but got the U-Haul call center and both times the agents did not know what to do and suggested they could email the General Manager. I needed immediate resoluion and email is not time-sensitive. I drove back to the Rockledge, FL office and was assigned a smaller unit than originally reserved. I did not like the way the General Manager treated me - there was no sympathy for my situation. Unfortunately, I had a trailer full of items that had to be unloaded so I could return the trailer to U-Haul. I was put into a no-win situation. I now have to find another storage facility that can provide the size room I need.

Rating:

3.0

The unit they gave me was already in use, it too over a hour to find a suitable solution. Rented a 8×10×10 however none were actually available. The solution was to rent 2 - 5×10×10 units at a higher price. I should have been given the same price for the 8×10×10 since that's what I reserved.

Rating:

5.0

A little difficult to get set up because I had to go from Merritt Island to Rockledge to see the person to do the paperwork, but the Lady that helped me was very nice, and cordial. Great experience, base on todays environment. I am very please with the overall experience.

Rating:

2.0

I found a rodent collector and spider webs throughout my unit when I arrived. Being late, I had no choice but to put my belongings in there anyway. Massively disappointing.

Rating:

2.0

I made my reservations on the phone. The lady on the phone told me I would be renting a 10x10x10 unit and I would have outside access. She did not tell me that the office for my rental was on a different city than the rental was in. After waiting at the rental for someone to answer the phone I found this information out. When I got to the Rockledge Fl office, I was told that I had rented two 5x5x10’. They were not side by side and did not have outside access. I have canceled my rental and gone with another companu

Rating:

2.0

They gave me a storage that was occupied and when I called they sent someone over she said it wasn't any more available units so she walked around the whole facility looking for a unit that didn't have a lock after 20 minutes she found one but it was a 10x12 and I had reserved a 10x10 so I had to pay an extra 15.49 for the unit even though it wasn't my fault I was very unhappy about that and never once did she apologize she just said well it's a bigger unit than what you paid for so you still have to pay the difference I would of been happy with ok well for the inconvenience you don't have to pay the extra 15.49 this month we will waive it for our mistake so unhappy about that and I would tell family and friends about u haul storage and let them no my experience and let them make their own discussion hopeful they would have a better one than I did.

Rating:

4.0

So far everything is fine. We will take this one day at a time.

Rating:

5.0

Excellent products and services

Rating:

1.0

I had a few issues on day of move in and day od move out. I called the emergency number provided of the gm and he never answered or even returned the call. Going to the office where people are is just as bad. I'm assuming staffing is a issue like every where else.

Rating:

5.0

Excellent service

Rating:

3.0

The only thing missing was a employee to help out with guidance.

Rating:

5.0

Our representative Susan was the only one at the facility and she was busy and did an amazing job taking care of everyone. She was very friendly and very helpful.

Rating:

5.0

Everything was wonderful! Thank you

Rating:

5.0

I checked in on a Sunday and this may not be typical. There was only one employee working causing a long (45 min) wait time. I had reserved the storage unit online prior to arrival at the store. The employee worked very hard to keep up but was overwhelmed, not her fault.

Rating:

5.0

My agent was amazing and thoughtful! I will never use anyone else

Rating:

1.0

Managment Sean was very rude and I was locked out my storage and lock was placed on and no one knew this until after I paid my money then I had to call back after I got to the storage and I was questioned by the manager if I knew what my own code is as if I didn’t know the year I was born . I didn’t know just being a customer is a bother to him.

Rating:

1.0

Called ahead to get code. Wrong upon arrival. Luckily, someone else was also moving and allowed me access (I had a 15' uhaul open, and clearly full). Lost account. Recreated Incorrectly. Locked out. Locked out still 2 WEEKS later from LOST ACCOUNT. Uhaul customer service was unable to contact them to get my lock off so I had to drive over to their office location (NOT ON SITE) since they also were not answering customer calls. I witnessed that while I was at the location. I was in tears which is incredibly rare for me, moving exhaustion 1400miles twice in 3 months alone two trips each time, once with the 15' uhaul and vehicle transport and the next with the other car and the pets. BOTH my rentals were with a Uhaul storage facility. No apologies, nothing. YOU'D THINK YOU'D AT LEAST TRY TO MAKE SOME FORM OF CORRECTION! Instead while I was there the red head guy clearly was happy to be telling me he was so so sorry, and the other older lady came in with food and he told her about the lock, and she said "Oh, guess I'll spend my lunch driving over there and get to eat in my car." AMAZING. Then she gets to the locked unit and tells me its because of the type of lock....which is amazing because I've used that lock at your facilities before, and no one mentioned that until we arrived on site so I could believe she just made it up on the fly when she saw the lock wasnt a uhaul one, either way NO COMMUNICATION regarding the lock being wrong, no notification that it would take 2 weeks to get access. Funny the only two emails I received from the facility contained payment info the other was telling me I had a late payment that had been due on the account on 9.11, I cancelled the account on 9.9 and had already cleaned it out. I waited 50+ min on the phone to be told it was archived and taken care of. Ignore the email. MY MOVE OUT DATE ON THIS PAGE SAYS 9.16 THAT IS INCORRECT. I MOVED OUT 9.9 and HAVE THE EMAIL FROM UHAUL.

Rating:

1.0

I was never told it was a self service location. It was supposed to be a free month but when I tried to check in online it wouldn't remove the fee. I had to drive to another city to get help and they set me up with a storage unit that is occupied. I left and went to life storage. Please cancel my reservation.

Rating:

5.0

Convenient. Thank you.

Rating:

2.0

I rented a 10X20 and didn’t get that got 2 instead and then they sent me to 2 different locations for the storage. Very unprofessional at Palm Bay Florida

Rating:

5.0

Shawn was great helping me!

Rating:

3.0

- We had a reservation, but did not realize the location was not staffed, which caused frustration on arrival day. - Could not reach anyone to change the unit size, so ended up completely re-booking. - Where to "check in" was not clear - Once we HAD access, everything was super easy - so perhaps just work on the above :)

Rating:

3.0

Waiting on my return money

Rating:

4.0

There was a homeless man in the parking lot as we unloaded our stuff into the unit. It made us very uncomfortable.

Rating:

2.0

I made a reservation for a big unit and went I went to pay the costumer service told me he was giving me 2 units one side by side it will equal the same size Went to check the unit and were very small went back to the main office 15 minutes drive and the rude person first was not even helping then after a while of me standing and looking at me he stated well we don’t have big units , so why didn’t you tell me the first time what would’ve happened if I don’t check and the truck arrived Sunday, what happened to the unit I reserved all unanswered questions Anyway I canceled the contract and had to go somewhere else more expensive I always trust u-haul still rent a truck for Sunday from Miami if you look at my pass always use u-haul this was a very bad experience

Rating:

5.0

The whole staff at the Rockledge facility was very helpful and easy to talk to.

Rating:

4.0

No complaints about this storage company at all, minus the problem of not being able to reach a live or automated system more often than not. I'm sure it's an effect of the Covid situation. Thanks for the friendly service when I was physically at your location in Rockledge Florida.

Rating:

5.0

S/O to Rockledge location great customer service !

Rating:

2.0

I rented a 10x20 and got two 10x10s, one of which has a pole in the way which limits the use. Also, the large rodent poison boxes in each space are disgusting and take up space. We wasted a lot of time trying to find the unit. No directions or maps were provided and the numbering system makes no sense from the perspective of the customer. Very frustrating after a long day of moving.

Rating:

1.0

Where to start. I arrive to pick up my truck and the office guy is on a personal phone call about his alcoholism. I waited outside until he was finished. The 6 blankets I requested were not there. The truck was not filled up with gas. He showed me how not to drive with the tow package on. This truck was equipped with an AM/FM radio for my 20 hour drive to Florida. I improvised. Upon arrival, in Florida, the storage unit was 10 miles from the office. No where in the contract was this information stated. At the office, I was assured that a 10x10 unit would be okay for a 1 bedroom apartment and a lock would be inside the unit. Upon arrival, there was no lock and no way I was going to be able to store our belongings. As I was realizing this, my wife redirected 4 other families on where to go in order to check in. There was no Uhaul representative at the actual storage site. My wife had to drive back to the office to rent a second unit. Once we were done unloading, we had to drive back to the office to get a second lock, drive back to the unit and lock it up. Going back to the original truck rental I Texas, I called the office twice and left voicemails that because of bad weather, we were delayed by a day and needed to extend the rental. I did not ever get a call back. Returning the truck to another whole location the next day. I called the information number provided, it rang to a fax machine 3 times. The 4th time someone answered and told me to bring the key inside the convenient store. The clerk asked me if it was gassed up, I said yes and said , ok, your final bill will be emailed to you. Never again Uhaul, never again.

Rating:

2.0

Under my contract for my storage unit it states that I would have 24/7 access to my storage unit. While moving last night I ended up getting locked out and could not get back in using my key code after 10 pm. The whole reason I chose U Haul and this particular storage was because it states 24/7 access. I tried to reach the GM with the cell phone number left at the site and it went to voice-mail. I then contacted the 1 800 number and they were not able to remotely let me in. If someone could contact me regarding what I need in order to be able to access my storage unit 24/7 that my contract states I have I would really appreciate it.

Rating:

5.0

Very smooth process.Thank You

Rating:

4.0

getting assistance via intercom at the office-less location is not reliable

Rating:

2.0

I booked the storage room at the same time that I booked my moving truck (one way rental). I am happy that the first month's rental is free, but that is about as far as my happiness goes as related to the storage use experience. The office for the storage facility is approximately 10 miles from the storage facility itself. So, I decided to use the on-line check in instead of driving so far out of my way to confirm the rental. There was nothing evident in the on-line system or at the facility that discussed how I needed to go about signing into the facility. I needed to put in my unit # and a code into the security panel, and then I could enter the facility by using a separate panel. This is far from evident when a new renter comes to the facility. It took me quite a while to figure out how to get in. Better instructions should be evident at the facility. My unit was as far away from the entrance as it could possibly be, even though several open units were closer to the entrance. I would hope that U-Haul would reserve the closer units first therefore giving people easier access to their unit, and making customers happy.

Rating:

1.0

Have had many issues where we were locked out of the facility at night because of issues with the system. Bugs were found in our unit and the staff admitted there was an issue with bugs because of a new tenant. I called the GM who’s number is posted around the facility numerous times and he has never had the decency to call me back.

Rating:

1.0

Kept lock on storage unit after payment was received.I had to pay my movers twice because I was promised the lock would be off&it wasnt

Rating:

5.0

The storage facility and people extremely helpful, will send anyone who needs someplace for storage , but renting a truck less than, very bad out come.

Rating:

5.0

Had a little trouble logging in the first time. But finally got in. The automatic lights don't always come on when I'm within my area. Need more carts near our unit, West end.

Rating:

1.0

I'M NOT HAPPY WITH U-HAUL AT ALL. MADE RESERVATIONS IN MARYLAND 2 WEEKS BEFORE MY MOVE. THE CHILLUM LOCATION WAS NOT HELPFUL AT ALL. THEY WERE OUT OF FURNITURE DOLLIES AND REPERSENATIVE WOULD NOT TRY TO LOCATION ANOTHER ONE. WHEN I ASKED FOR ASSISTANCES SHE REFUSED AND TOLD ME NO!!!. I WAS INSURANCED BY 1-800# THAT EVERYTHNG WAS READY FOR ME IN FLORIDA. RETURNED BOTH TRUCK AND CAR TRAILER ON DATE THAT IT WAS DUE BACK. BUT WHEN I ARRIVED AT ROCKLEDGE FL. LOCATION NO STORAGE UNIT WAS AVAILABLE. EMPLOYEE SHOWED ME A FAKE UNIT. WAS CONFUSED TO WHY LOCK FROM FORMER TENENT WAS STILL ON DOOR. I WORKED WITH THE SERVICE MANAGER THERE. LATE WAS INFORMED THAT THE ONE UNIT AVAILABLE WAS NOT EVEN A UNIT (WAS A SHOW CASE DOOR. FAKE DOOR MOUNTED TO WALL). HAD TO RELOCATE TO ANOTHER AREA IN MERRITT ISLAND, AFTER RELOCATION, WAS CHARGED FOR 2 EXTRA DAYS OF TRUCK RENTAL. ASKED EMPLOYEE TO CONTACT SERVICE MANAGER, EMPLOYEE INFORMED ME TO CONTACT 1-800 #. THINK I SHOULD FUNDED FOR EXTRA DAYS OF TRUCK RENTAL AND HALF REFUND FOR ALL SERVICES. DUE TO INCOMPLETIONS OF CONTRACT ON YOUR END..... IF ANYONE ASK ABOUT U-HAUL IN FURTURE AND ABOUT MY EXPERIENCE. I WILL NOT RECOMMENED TO ANYONE.

Rating:

5.0

Drew and Tyler were professional and efficient! They took cate of business. Great customer service.

Rating:

4.0

Through my move with U-Haul, everything was great until we got to try to find and get help about the storage unit. We spent over 2 hours trying to find out where to do the first initial check-in. Every time I called the 800 number no one knew what to tell me. Finally, my friend said we're going to a human being. We did find the right place and everything worked out. But if it wasn't for the man (God Bless Him!) who took care of us. The only suggestion is figure a better way to handle the storage unit information to the customers such as where to go etc.

Rating:

5.0

Tyler in the Rockledge office was very professional, helpful, and courteous.

Rating:

1.0

Im so upset with your service. I clear the storage on time and call to make sure I don't need to do Anything else. Than u keep sending me mails and even send letter to my mother in law u going to put lean on the house. Are I guys crazy?