Customer Reviews for U-Haul Moving & Storage of Midtown Syracuse

Rating:

5.0

Nothing can’t fix something that is not broken, good experience with good customer service, I rate this a 10.

Rating:

4.0

Inspect vehicle before renting to each customer.

Rating:

4.0

When I rented the equipment I was told I could return it anywhere in the Syracuse area, my paperwork had “open” in the return location field. I tried to return it to the North Syracuse U-Haul by the airport because I had a flight to catch. The individual would not accept the return and informed me I had to return it to the location I ultimately returned it to. This cause me to miss my flight home. Not happy at all with the location on E. Taft road. I also would like to understand where the breakdown was in uhauls return policy.

Rating:

3.0

A little too expensive for 1hr that I used it

Rating:

4.0

Spiders in storage unit

Rating:

5.0

Easy return of vehicle. Need to make pickup rental more available.

Rating:

4.0

It was a very convenient arrangement. I didn't have to worry about my possessions. Moving out was seamless and easy..

Rating:

3.0

Better internet

Rating:

5.0

The staff was very pleasant and helpful.

Rating:

1.0

The truck was filthy, they stole money from my wallet, and have been trying to charge my card since for gas even tho I filled it to the point it was at when I got it.

Rating:

2.0

The tire sensors were not working and the service notice was lit up on the dash. Also, I received TWO separate charges and receipts, which I will be disputing!

Rating:

5.0

The young man that cleans the vehicle helped me out of the van. Thanks to him I didn’t fall on my face. Thank you dir

Rating:

2.0

The person working the counter was excellent, however, the person that was tasked with getting my moving blankets and showing me to the truck I rented was useless. He pulled the two packages of blankets and just left them on the floor. He never told me that the packages sitting on the floor were mine. As I walked toward the door, following this person, he just pointed to the blankets, leaving me to carry them myself to the truck - which he just pointed to. He never walked me to the truck to make sure everything was fine. I walked around the truck myself to ensure that there wasn't anything visually wrong with the truck. The check-in crew was excellent. They were quick and efficient.

Rating:

5.0

Nothing, it was a very pleasant experience

Rating:

2.0

Improve quality of truck It was a rough drive an did not go over 20 miles per hour it felt like I was going to leave part of the truck behins

Rating:

2.0

I didn’t like going to pick up the van across the street in the garage alone

Rating:

1.0

Was told to leave the keys on the seat and that I was all set to go. Very poor customer service!

Rating:

5.0

All staff went above and beyond friendly quick and made my whole two days I appreciate U-Haul and the employees Thank you

Rating:

2.0

This was the worst experience I ever had with U-Haul. The truck was filthy, the sun visors (both) were ripped off, the steering wheel and dash board were sticky and greasy (I had to clean the interior myself as soon as I got the truck home) the tires near bald, and the truck was 3000+ miles past due for an oil change. The facility had no blankets to rent. The rental agreement said the gas tank was 7/8 full, it was just below 3/4 full. I can provide photo evidence of most of these issues. That pretty much sums up my sad experience. That truck should never have been loaned out in this condition.

Rating:

5.0

Uhaul needs to inform the customers that if they don't want your insurance, they can use their own however if they do want to they need to bring their policy with them. I wasn't told this ahead of time therefore I had to pay for your insurance. I felt as if this is a scam to make sure Uhaul gets more money from customers.

Rating:

5.0

Thank you service was excellent

Rating:

5.0

Yet another fantastic rental experience with Tammy Wilbur and her highly efficient team! It’s always a pleasure to be met by name and to receive such welcoming attention.

Rating:

5.0

it was awesome n the people were very helpful

Rating:

5.0

Ever One At The Site Was Very Professional

Rating:

5.0

All the staff was honestly helpful. Thanks guys

Rating:

3.0

A very kind women helped us so much but since we were the last customer of the day and everyone was getting cold important steps were forgotten. To people like myself having to use a uhaul for the first time I was disappointed. Also the 9' Cargo van is dreadful with driving on the road unless its the summer I guess? The traction of the wheels bad , also for a year old vehicle it ran mostly like a 10 year old vehicle with a clutch problem that I know Ford has many recalls on .. I suggest U-haul not have a rental schedule be so tight in which people are lined up to get it next so the vehicles can be properly taken care of... I paid hoping for a excellent van and got a road legal van that was problems all on its own and would like something back for the inconvenience.

Rating:

4.0

Great customer service

Rating:

5.0

All is good

Rating:

5.0

All is good

Rating:

2.0

customer service is absolutely the worst. dominique and tammy are very rude and distasteful for no reason. it doesn’t matter who you are they will demean and talk to you in a condescending tone. i experienced them both separately on two different occasions and it wasn’t pleasant. the property was not plowed or properly salted.

Rating:

1.0

The lady at the desk was so rude, i went in with happiness and joy, and immediately felt little and not wanted. She was talking fast and I understand being efficient and knowing your job so well that its a breeze to you, but it was nice nasty i will never go here again. I was thinking moving is already stressful and to run into her, yeah no very bad experience here.

Rating:

5.0

Maybe get the trucks serviced

Rating:

3.0

That’s the second time I be disappointed with Uhaul First time the side mirror was broke, Today they gave me the truck with no windshield fluid and only the passenger head light working. And they both are safety issues.

Rating:

5.0

I found it much easier to get into the 20-ft truck because there is a handle to help you get in as to where your smaller truck does not have that and it was harder for me to get in. Plus during the winter time I like to have had the window brushed off and I scraped off. Thank you very much I really appreciate your help have a great day.

Rating:

3.0

The 1 hr. reservation cancellation policy (reservation cancelled if you pick up the truck more than 1 hr. from reservation time) is frustrating when you are coming from out of town & not sure of the exact arrival time. I did not see that specified when I made the reservation & that was not my experience with previous rental from other locations. I was surprised to find out my reservation had been cancelled without any notification. I was not the only one that happened to - the person in line behind me had the same surprise with her reservation being cancelled. The truck seat belt housing was broken (seat belt could still be latched. The truck had a strong smoke order & the check engine light came on after driving a few miles. Not up to expectations based on multiple previous rental form other locations.

Rating:

5.0

The Erie Boulevard location for Uhaul is the finest organization for Uhaul and the finest face for Uhaul in central New York. It’s personnel or empathetic and Efficient and well-trained. I recommend them over any other location. They are quick to please and easy to deal with and their prices are reasonable.

Rating:

1.0

When shown unit, I noticed the light for the unit was not on. I asked if there were lights and the employee told me just what’s there and others will turn on in the evening. My team and I worked into the evening loading our unit. The lights never came on and we had to work with the lights off our phones. In addition there are hazards in the walkway that are not marked and can cause injuries resulting in litigation against U-Haul. There is probably 1/4 to 1/3 of a industrial type fluorescent light fixture in our unit that never turned on.

Rating:

5.0

Super easy process, very quick, staff person who helped was very friendly.

Rating:

5.0

I original thought it was clean and said so but we got the truck when it was still dark. Daylight revealed crumbs on the seat and in the consul and windshield on the inside was filthy. Tammy was fantastic and transaction seemless.

Rating:

3.0

Hi all, I would like to address an issue with my recent truck rental. When I picked up the truck this morning, I didn't realize the gas tank was nearly empty. After driving a couple of miles and loading my belongings, the truck started requesting gas. I ended up refueling the truck and returned it with a full tank, having driven only 55 miles. There's no way I could have emptied the tank during my rental period. I have the receipt for the gasoline. I believe I should be partially refunded for the gas, as it is unfair that none of the employees advised me to check the fuel level or other aspects of the truck during check-in. The employee simply handed me the keys and said I was good to go. Thank you for your attention to this matter. Best regards,

Rating:

5.0

The best Uhaul retailer establishment in the northeast Barr nun. The service is fantastic. The people make the dealership what it is, which is excellent. Excellence is their Credo.

Rating:

5.0

Thanks tammy

Rating:

5.0

EXCELLENT SERVICE

Rating:

5.0

The gas tank had only 1/4 tank and there was no washer fluid. Otherwise, it was fine.

Rating:

2.0

I got my U-Haul truck and everything went fine. Employees were not the friendliest at all. I ended up needed my truck longer and it was after hours so I went online through the email I got sent and extended my rental. They called me the next day yelling at us that we were late with the truck and needed it now even though I had extended my time with it. I called customer service and they saw my extension but I got two different answers for when they needed it back so I ended up just returning it anyways. It was too much stress and I didn’t get to move everything I needed. Needless to say they were rude and I won’t use that location again.

Rating:

5.0

Everything went fine...

Rating:

5.0

This was one of the best rental experiences of my life with Uhaul, which I have been a long time customer of. The owner of this location on Erie Boulevard in Syracuse New York took wonderful care of me and gave me one of the new trucks which was phenomenal. She always is so kind and friendly and welcoming. I admire her for running a business so well and with such a friendly atmosphere the owner was wonderful. The experience with the equipment was terrific. I recommend this location to anyone who will go there. It is the finest location in central New York, and maybe one of the finest locations in the northeast if you want friendly, welcoming service and top-notch quality for good value then go to Uhaul Erie Boulevard Syracuse!

Rating:

4.0

None

Rating:

5.0

The owner of this location runs an excellent organization, which keeps her customers happy and content. She is an empathetic and professional and knowledgeable and strives for customer satisfaction on all levels.

Rating:

4.0

Make sure the fuel in the car matches the contract. My contract said 3/4 of a tank but it was half full and I have a picture before I started driving it.

Rating:

4.0

Staff could have been a bit more friendly but were adequate and helpful.

Rating:

5.0

Your customer should be able to charge their phone,

Rating:

5.0

24 hour access would be great, but I do understand due to the old freight elevators it would be dangerous after hours.

Rating:

3.0

The truck seemed to have a transmission issue... it only had a 1/4 tank of gas... the rep had issues finding a truck that had any gas at all... I usually go to the other location nearby, but I needed a particular size truck because of the size of the materials I needed to transport. And I would really appreciate if you could create a consistent process for renting a vehicle. It seems to be different every time I rent a vehicle, and I rent often. And it would be great if you could create a special category for those that rent vehicles often... I had reserved the truck the day before in hopes that I could expedite the process, and that definitely did not happen... I'm paying for labor by the hour, and to have to stop and repeatedly go through this long process is frustrating. Rep told me that the system doesn't store any information, like driver's licenses and passports, even though your system requires that I upload photos of the back & front each and every time, is hard to believe. There's got to be a better way...

Rating:

5.0

Nothing

Rating:

5.0

Don't change nothing

Rating:

5.0

Very knowledgeable would recommend to friends

Rating:

5.0

Can't think of anything

Rating:

5.0

Andrew B is always polite. He is very professional and it is a a delight to conduct business with him. I wish more of your employees would treat customers with the level of respect Andrew shows.

Rating:

5.0

I received equipment that the transmission didn't want to switch correctly on the first truck I took out and the second truck, the passenger door didn't open from the outside. So the maintenance people that work there don't do a inspection on the vehicles like they are supposed to do.

Rating:

5.0

Place was easy in and out. Friendly staff.

Rating:

3.0

Radio didn't work but other than that everything was great

Rating:

4.0

Trucks are old and need to be replaced. For the New York State area ALL WEATHER TIRES SHOULD BE PUT ON THE TRUCKS. MOSTOF TRUCKS I SEE HAVE A ARIZONA TAGS. SO WE GET THE OLD TRUCKS FROM ARIZONA WITH TIRES BAD TIRES. A LAW SUIT WILL COST YOU MORE THAN REPLACING TIRES.

Rating:

1.0

The use of one elevator for 100 of tenants is ridiculous. We waited over 45 mins to utilize the elevator for 2 items. Requesting assistance from the front desk was as if we were asking for too much and was told that it’s first come first serve. We were then told that we would be billed for 30 days of services when items were removed prior to billing. Account is closed with this facility and we will not be returning.

Rating:

5.0

None it was excellent for my move

Rating:

2.0

Storage rental was under expectations cobwebs in the corners very hard to see at night because no lighting also false advertising on first month being free it says if you rent a truck you could get the first month free but I was told when I got there you have to be moving out of town in order for it to be the first month free that wasn’t in the ad

Rating:

5.0

Easy friendly easy going helpful employees grate over all.

Rating:

5.0

Staff was wonderful and always very helpful!

Rating:

1.0

I was very disappointed by the unit I rented. It was an 8x8 unit that was supposed to be climate controlled and clearly was not. It was an outside unit with old windows that were barely held in place. Because it was barely protected from the elements all of my stuff in storage was covered in dead bugs, rodent feces, and feathers. It was absolutely unacceptable and if you care about your stuff be sure to store it someplace else.

Rating:

5.0

Thank you very much for being so nice and helping my son set up the storage unit in May to store his dorm stuff. He attends Syracuse U and you guys have been great! We will be getting another unit next May. Thanks again!

Rating:

2.0

I can’t say because I never really went to the place and when I did the place was clean and the employees was nice some.

Rating:

4.0

My overall experience was good

Rating:

5.0

everything was seamless from booking the unit to closing out the account. Staff was uniformly knowledgable, friendly and helpful.

Rating:

1.0

The staff didn’t seem to know what they was doing on my first visit. I made a reservation and on the reservation it was showing free storage but when I got to the location after waiting 30 mins in a very long line Andrew B couldn’t find my reservation and I ended up leaving without a storage unit and have to return the next day to get a storage unit prior to my arrival. The next day I spoke with a customer service representative from at U-Haul her name was Yavonne and she said that I was supposed to be offered a free unit which I was not happy about paying $134 and got up charged of 48 to extend the U-Haul for the next day because I had no unit to storage my personal items and my reservation could not be found, even with providing Andrew B my reservation number and showing him my reservation on the app and which I completed the reservation for the truck and the unit I was there for over two hours, trying to figure things out and still had to return the next day to get a unit that was supposed to have been free. And furthermore, the unit that was given to me had a big balance beam or support beam inside my unit which hindered me from some of my personal things. I am not happy with my unit and the facility was so filthy I did not even feel comfortable with storing my things, but had no other options given The fact that my card was charged several times my funds was depleted due duplicate charges that was made when trying to complete my storage contract with Andrew B. Then when I came to move my stuff into the unit the freight elevator was broken, and we was told by staff that the guy would be there to fix it in 20 minutes. I waited for someone to come and fix the freight elevator me and several other individuals. This experience was by far the worst experience I’ve had with U-Haul and the the truck that was give to me was not at all suitable to be driving. The steering wheel had to be turned to the right for the wells to be straight as if the truck needed alignment. This was by far the worst moving experience I ever had. I would like a refund the unit and would like a refund for the extension on the truck because I would have been able to have things done in the time frame that was given if things would have went accordingly at the U-Haul Facility.

Rating:

5.0

Tammy was wonderful, and extremely helpful!!!!!

Rating:

5.0

Ms Tammy said her crew are the best kind and very helpful keep you smiling took the time to show me how things worked and made sure all my questions were answered. Thank you Erie Blvd crew😊

Rating:

5.0

They was all helpful

Rating:

4.0

You should have more time before your stuff is auction off and if u lose your key the facility should be able to remove the lock for a small fee

Rating:

3.0

The storage was fine for what I needed and for how long I needed. Everything was there and it was secure. Issues was with the lighting and apparent issues with rodents (found droppings on some boxes).

Rating:

5.0

Tammy was fantastic at checking us in and explaining the process of arming, access, using elevator, etc. Dominique was excellent at explaining everything after I realized that everything I thought I knew was just slightly off in my head. The freight elevator is my new favorite vertical transport device.

Rating:

1.0

The building is old and dirty. There is only ONE elevator that only moves when you manually crank a lever. So when one person is putting their things in storage, everyone else has to wait for them to bring the elevator back down. It is extremely inefficient and wastes other customer's time. Furthermore, the elevator never stops flush to the floor - once a person stopped the elevator at the wrong time and we had to lift our heavy things at least six inches just to get it out of the elevator. It was a headache. The unit they gave us was 808, when we walked in, there were large dead bugs on the windowsill, huge spiderwebs, and a rat poison trap on the floor. I was disgusted. Then we noticed that the board on the wall had peeled at the corner meaning that there was a hole in the wall! You could see water stains on the wall next to the window. I was so upset! I didn't want my things to get wet and moldy while it was in storage. So I took a picture, and showed the employees asking for a new unit. The first thing they did was deny that there was a hole in the wall even though I showed them the picture. Then they said there weren't any units left. When they realized that I was quite upset - this was unacceptable - they offered me a smaller unit (which means they lied about not having any left. Just to double check that there was indeed a hole in the wall and to disprove the employees' claim that there was a window behind the board, we threw a penny through the opening (now we are down a penny). Just as we suspected, it flew right through. In the new unit they gave us, Unit 859 I believe, when we opened it up, it was pitch black. We turned on our phone flashlights just to discover an equally disgusting unit: dirty floors, cobwebs, and rat poison. But something was off: there were pieces of straw and sticks on the floor with a few bird feathers. Low and behold we heard chirping above our heads. THERE WAS A BIRDS NEST ABOVE MY UNIT. We mentioned this to the employees as well and they didn't have a response. This means they must have gotten this complaint before and have done nothing to address it. I wanted to cry. What if the birds pooped on my stuff in storage and we catch a disease from it? It was too late to switch storage units since it is college move-out season and everywhere else is booked. Distraught and disappointed, I put my things in the unit and locked it. UHUAL (once I take my stuff out the unit in August) PLEASE SEND AN INSPECTOR TO THIS BUILDING. THEY ARE VIOLATING NUMEROUS SAFETY CODES. THE BUILDING IS BEYOND REPAIR JUST TEAR IT DOWN.

Rating:

2.0

Alexander was very helpful, the fact there is only one elevator and we had to wait for people to bring it back down was extremely inconvenient

Rating:

5.0

All staff were very friendly and helpful at all times!!!

Rating:

5.0

Great staff

Rating:

5.0

The entire staff is exceptional, professional, and knowledgeable. These are a team of individuals that you want to have under any circumstances. Bravo!👏🏽

Rating:

5.0

Tammy was very helpful and very professional. Great service!

Rating:

5.0

Thanks

Rating:

3.0

The elevator to get to your storage needs to be upgraded for the sake of future customers or get a person to work the elevator for people. Like a specific job title for the elevators.

Rating:

5.0

The staff was phenomenal. Lisa and Tammy were two of the greatest people. They went over and above for me. Thank you

Rating:

4.0

With one elevator it can be very slow at times

Rating:

5.0

Nice atmosphere… very and sufficiently staffed

Rating:

5.0

None

Rating:

4.0

The service elevator should be available if the facility is open. Thank you

Rating:

5.0

Professional Staff

Rating:

5.0

Tammy Wilbur went over and beyond being of assistance and making my long-distance experience very good. I will definitely use their facility again and recommend it to everyone.

Rating:

1.0

Too much hassle and due to no fault of my own l managed to lose money.

Rating:

1.0

Very poor service!

Rating:

3.0

The elevator needs an operator so that we do not have to wait while some is using the elevator and has it stopped on a high floor.

Rating:

2.0

The manager would not save my autopay information. She charged me three times for late fees because of mistakes on her end. We set up autopay at the beginning and twice more. We had to sit on hold with uhaul support for hours every time to contest the late fees. $15/90+ was waived. Absolutely frustrating. Do not recommend storing at this location.

Rating:

2.0

The only reason I used this facility is due to its close proximity to student housing for my daughter. There is another U-Haul about 8 minutes away that I would give 5 stars. This facility location was 2 minutes away The website DOES NOT mention that the only ONE elevator is closed at 6pm and on weekends earlier. So I found out the hard way that I had to climb up 3 flights on narrow wooden staircases with boxes. Plus the elevator is a manual and requires lifting gates and turning a lever to go up and down. Elevator from the 30’s. And if the elevator is being used on the upper floor then you have to wait until it comes down by the operator or you can try asking for assistance from the office. Well good luck with that. I asked and had to find the elevator by myself. The owner and staff know they have a captive audience with students who are less reluctant to complain. I did told them that they should have put everything on the website. Their reply was no reply. I gave it 2 stars because in the end I managed and I didn’t have a heart attack.

Rating:

5.0

Moving our son to Syr U. Thanks for the help!

Rating:

5.0

This will always be my choice and my friends as well. The service was extremely helpful and available when needed. Thank you to all your staff.

Rating:

5.0

We appreciate the great service from UHaul! Tammy was most helpful in getting our grandson set up with his storage needs for college! Thank you for super customer service and satisfaction! Vicki Asbury

Rating:

2.0

Building look like it was going to fall apart. Unsafe flooring. Having only one freight elevator didn’t make sense.

Rating:

2.0

I had several problems and when spoke with supervisor Tammy she was very rude and agreed with employees although she wasn’t there

Rating:

5.0

Great and helpful staff. The ancient elevator is so cool.

Rating:

5.0

Yes I've had a very great experience very helpful people I can't think of her name but miss lady in the office on Erie boulevard at midtown storage she is the greatest it's very helpful knows my knows me when I call her she knows that's me when she sees my number and it's just been a wonderful overall experience

Rating:

3.0

No comment

Rating:

2.0

Need elenator for people on higher floors. Stairs are very risky and weak

Rating:

4.0

Instructions are very clean to follow and offer different move in methods

Rating:

4.0

Excellent

Rating:

5.0

Timmy is the best very professional

Rating:

1.0

They really gave me the most inconvenient storage unit 7 feet up when the one underneath was available and they shut the elevators down when I got there. On top of that the floor was so busted up the portable staircase was stuck in the floor. I’ve already spread the word this is not a good place to store your stuff..and I’ll continue to preach that to everyone I know.

Rating:

5.0

The gentleman who helped me was great very helpful

Rating:

5.0

Friendly , got the job done .

Rating:

3.0

Our unit was on the 7th floor and poorly lit, damp and freezing. Window out. Drafty. Drywall seperated and falling down in the unit. Entrance and parking was fine. I wouldn't advise fragil or cold sensitive items on the upper floors that have windows out. There is no heat and we paid for climate controlled thinking it was secured from the eliments and dampness.

Rating:

5.0

You truly have angels working at your downtown Syracuse Erie blvd storage location. From the day I placed my things there to the day I retrieved them, your staff were truly amazing. I wish I had names to thank them more personally. It is hard to find caring and compassionate people and that is because they all work at that location. Please reward the staff in it’s entirety. They truly deserve it!

Rating:

3.0

The storage elevator is very outdated, and carrying your things up and down those stairs are dangerous, I'm surprised no one has been hurt on those stairs.

Rating:

3.0

It's extremely difficult to navigate the elevator. If you are a person with disabilities this location is not the right place for anyone in those conditions to rent from because of the inability to get to where you are going

Rating:

5.0

Manager Tammy was very friendly, helpful, and accommodating. We would definitely return for any storage or moving supply needs!

Rating:

5.0

I do appreciate the time to move things in before the this month is up.

Rating:

1.0

Not only did they charge me for a month of storage when I moved out 2 weeks prior, (even though they processed a refund) it was extremely inconvenient to my Christmas shopping for my daughter. But before this happened, I rented a truck and was charged for 3 days when I only used it for 2. And then charged twice and only refunded $30. I will never use this location again in my life and maybe won’t even use uhaul for rental. Two bad experiences in a 2 month span did it for me.

Rating:

4.0

I think Uhaul should add more elevators.

Rating:

3.0

Lots of bugs in storage unit but overall the staff was very helpful and friendly

Rating:

5.0

great

Rating:

5.0

When I got back with the cargo van they came out and I told them I was nervous on backing it up in the cargo area one of the cashiers backed it into the cargo bay I told him thanks he told me don't mention it they were amazing

Rating:

1.0

My experience was terrible and I wanted to cancel my storage reservation but was told they don’t do refunds.

Rating:

5.0

Tammy was VERY helpful with information as we prepared to…and moved items (finally) into our home! She was polite, and gracious with suggestions about logistics and helping us coordinate! As a member of the Syracuse University community and a retired person of the University I will recommend your facility!!! Bravo! We’ll done! Thank you! Regards, The Parks Family

Rating:

5.0

The attendant was friendly helpful and efficient. She made multi task look easy! Thank you, again!

Rating:

4.0

The staff member I dealt with gave me bad attitude! Overall..Everything else was above average.

Rating:

5.0

Great service!

Rating:

1.0

This storage place is horrible!! They don’t help the customers at all. In fact they were rude to me and my family. The elevator broke, had to wait 4.5 hours for it to be fixed. When it was finally fixed, the workers neglected to tell us it was fixed, the workers also neglected to tell other customers that we have been waiting all day long for the elevator to be fixed. If the workers weren’t so rude and disrespectful I would’ve given a better review. HIRE better UHAUL.

Rating:

3.0

Everyone was polite and friendly

Rating:

5.0

Needed to change hacked Visa card about every 18 months. Wish I wouldn't get charged a late fee when this happens.

Rating:

3.0

The unit that I placed my things in had a tar like substance on the floor. I have to go to Home Depot and buy a big piece of plastic to cover the whole floor with. Tammy is always nice and is a great manager.

Rating:

5.0

Was a good place.

Rating:

4.0

I like this storage facility. It's such a creative old building turned into storage. My unit was clean. I didn't have any problems with my unit. My biggest frustration was the building only had one freight elevator. My unit was on the 6th floor. If someone was moving in/out, you literally had to wait for them to unload/load a whole moving truck before you could use the elevator. I guess if you have small items, you could use the stairs and not wait for the elevator but with my unit being on the 6th floor, that was not about about happen. This building isn't extremely busy so if you don't have time restraints, then only having 1 freight elevator isn't that big of a deal. I rented the unit just under 4 weeks because I had to stay in a hotel while waiting for my apartment to get ready. On 2 occasions I had to come back to access my unit because someone was moving in/out. Overall I liked the storage facility and would recommend.

Rating:

5.0

Excellent service! We really appreciate it!! Thanks for everything!

Rating:

4.0

A pigeon entered into my unit, pigeon waste on my contents. Pigeon was found dead on floor of my unit when emptying out to move to townhome.

Rating:

2.0

Place needs remodeling very old wood. elevator need to be look at elevator got stuck on 7th floor had to walk down to street level return the next day elevator still down I think that is the worst one uhaul has when it comes to storage

Rating:

5.0

The Uhaul corporate web site fails to show this location. A phone call to Uhaul national reservations agent returned the false statement that this location is no longer in business. Please fix this!

Rating:

2.0

It took a long time to process the reservation. I had one that got cancelled because I showed up a day later than my start date. Then I was placed in a unit that requires the portable staircase, which is not what I wanted. However, since it took over an hour to get to the unit because of the short staffed office I was not about to re-do the reservation.

Rating:

2.0

They need to train new employees better before having them on their own. New guy put MY storage unit under my moms name when my mom was only supposed to be 1/3 contact person they require for unit. My mom was emailed my bill information and sent letters and I didn’t get anything when it’s my unit. Until, I called and complained that they had it messed up. Also, they never pick up the phone or give you a call back when call center sends them a message to do so.

Rating:

3.0

It was fine. Pretty annoying that I reserved a 5x5x10 unit just to show up and for one to not be available.

Rating:

5.0

Tammy is super nice and very helpful

Rating:

4.0

Thanx!

Rating:

3.0

The elevator in the building is a huge inconvenience and birds pooped all over my belonging while stored

Rating:

2.0

Staff not helpful and rude at times

Rating:

4.0

Sketchy location and building but they were accommodating

Rating:

4.0

the staff was very rude included the manager. Not very helpful at all! I will not be recommending this U-Haul place to anybody after my experience there!!

Rating:

5.0

Your employee Tammy was excellent and went above and beyond to help me in my move. I thank her for all of the support she gave me

Rating:

5.0

The U-Haul Midtown office was closed. Went to the Carrier circle just a mile away. The agent behind the counter was very helpful, and another agent was a big help in unloading my U-Haul van. Great experience! Thank you.

Rating:

5.0

MOVING MY MOM'S ITEMS FROM ONE UNIT TO ANOTHER , I THOUGHT WOULD BE UPSETTING AND DIFFICULT, BUT THE ASSISTANCE AND LENIENCY GIVEN TO ME BY THE U-HAUL STAFF MADE THE TRANSITION EASY AND LESS TRAUMATIC. THANK YOU...Paulette Tisdell

Rating:

5.0

Tammy (manager), Mark(manager), Jerome (moving crew chief) , and the moving crew were great. The crew moved some awkward/heavy but delicate furniture from an existing unit to a new one to allow for proposed renovations. The scheduling/ coordination was seamless and prompt. Everyone was pleasant and helpful. Many thanks to all. (My only suggestion is that the crew wear masks.)

Rating:

2.0

Been unhappy since day one I explained I’d be moving out on 4/5 my bill was due 4/2 I was still charged a whole month in top of a late fee I feel that was a little excessive. I’m glad I’m done with this company will tell everyone I know not to do business here

Rating:

1.0

the guy was rude and did not know what he was doing

Rating:

5.0

I really was expecting to pay a lot but I was surprised when the lady that work there explain to me the written the truck I get the first month to rent a storage room for free.

Rating:

4.0

G

Rating:

5.0

No comment

Rating:

2.0

I regret not shopping around before placing my belongings in storage. There are ground level units which can be accessed 24/7 elsewhere. This is a very old warehouse with only one elevator.

Rating:

2.0

Decided to carry my items down 3 flights of stairs in 4 trips. Large U haul truck was "using" the elevator but never saw anything move during my hour of carrying my items downstairs.

Rating:

5.0

Great service!

Rating:

5.0

This facility met all our needs. Convenient location.

Rating:

5.0

Everything was good but you only have one elevator in the storage area and it’s obsolete , if you have three people trying to use it it creates issues. You need more updated elevators and more than 1

Rating:

2.0

Staff was very under trained..

Rating:

4.0

I really enjoyed my experience

Rating:

5.0

Truly they were and are a blessing. Thank God for there services.

Rating:

5.0

I really appreciate having your locker storage you are the best 100 excellent

Rating:

1.0

I waited 2 hours to access the only elevator access on site. The staff allowed one group to access the only elevator for a full two hours.

Rating:

5.0

Staff was so nice and very knowledgable.

Rating:

3.0

The manager was not much helpful.

Rating:

5.0

Great customer service at 740 e Erie blvd

Rating:

4.0

Staff helful at alltimes

Rating:

3.0

The unit is clean. We had a difficult time understanding how to get into the building and using the elevator was a real education. All in all your prices are competitive with other storage units.

Rating:

5.0

Only one time that I couldn't get a cart and elevator. Staff was always alert and friendly.

Rating:

5.0

Just great, all needs met no problems or complaints 💯 percent satisfaction

Rating:

4.0

Great

Rating:

5.0

Great service.

Rating:

3.0

My unit had bird feathers inside of it when I removed my items. I noticed bird poop on my furniture. I was not aware that birds had access to the storage unit. I would love to have someone contact me.

Rating:

4.0

Facility is great and clean very friendly staff and I use the location facility all times not just for storage but also for their supplies and trucks.

Rating:

2.0

Elevator was broken and took forever to fix. Big inconvenience since I needed the stuff that was in storage, so I had to bring it all down 6 flights of stairs. Not worth the money I paid.

Rating:

3.0

When I went to retrieve my item and close my account, I was told about a card I needed to access my space. I was never given a card nor was a card ever mentioned and I got serious attitude it.

Rating:

4.0

The staff where every helpful

Rating:

2.0

The elevator was unavailable when I moved in so I was forced to carry a dozen large items up 6 flights of stairs. Upon moving out, the elevator was broken so I had to carry all my stuff down.

Rating:

1.0

The facility was clean but the freight elevator for me to bring my items to my storage unit was broken when I moved in and out. And I couldn't get assistance to bring my things up to my unit.

Rating:

3.0

The building and elevator are quite old. I heard the elevator was out of service for 3 weekends in a row, and it was down for 3 of the 4 days I was there

Rating:

3.0

Several staff members were rude and not helpful. Elevator was out of service for days. Staff could not provide any further information as to when it would be fixed and how to remove my items.

Rating:

1.0

Terrible service

Rating:

4.0

I didn't need the storage for the whole month, I felt I should have received at least half my money back. That was wondering the only issue. I have patronized this U-haul sight several times.

Rating:

4.0

The staff was very helpful and friendly.

Rating:

3.0

I had to use the stairs and thats the only problem being in my 70's it was hard.