Customer Reviews for U-Haul Moving & Storage of Minot

Rating:

1.0

We were charged over $1000 because we wanted to leave the trailer at the U-Haul place because we didn’t want to take it back with us through the rain and the wind because it would be empty!!

Rating:

5.0

Customer service was great

Rating:

5.0

I definitely would get another storage here at this place if I needed one.

Rating:

5.0

I will always recommend U-Haul and Chase the manager is worth his weight in gold! Excellent service!

Rating:

2.0

Trailer lights did not work. The young man that checked us in did not: A) ask who all was a driver ( we moved 1950 miles) B) explain anything at all about the rental process (did not know about online equipment condition link) or equipment When I called them-after getting 20 miles to my farm to say I did not know about the check in text and ask if it could be resent as it had expired- a girl named Allison answered, said there was nothing they could do for me and laughed at me. Very rude , unprofessional and under trained staff And lastly, the young man did not check the trailer condition with us

Rating:

5.0

Please remove the dolly and furniture blankets from the truck unless the customer asks for them. Both were installed on the truck I rented even though I didn't want them. All they do is get in the way and reduce capacity on the truck.

Rating:

5.0

I had to delay a day and also leave my vehicle under their supervision until my apartment was available. They understood and helped with watching my items. They extended my report time without asking too many questions and they wanted to help me get through my task. Without a doubt a great company.

Rating:

5.0

Quick and easy to return our rental

Rating:

5.0

This is a nice place, the staff was great, and the check out process was quick, thank you for being here and providing this service

Rating:

5.0

Staff easy to work with. Facility tidy and easy to move around. Positive thinking in the sliding door being repaired before long. But for now, I’m understanding, things break, it happens.

Rating:

5.0

I got the truck with a 3/4 of a tank or less but I put in to a almost to full tank in hoping since I passed the expectation check to bring it back to show if I need again to rent in the future we won't have any problems on my end reassurance.

Rating:

2.0

I slipped on a thick piece of ice in parking lot and hurt my back a lot. Next day I'm in a lot of pain. The truck also had issues as it shook very badly. It was not fun.

Rating:

5.0

I’ve always had excellent service with u-haul especially at this minot location thank you I will be back .

Rating:

5.0

Great people working at this Uhaul.

Rating:

3.0

Passenger window didn’t roll up well - we had to have someone push the outside to get it shut, one of the headlights was out. It’s time to upgrade these UhAul trucks….

Rating:

5.0

Staff was very helpful and friendly, two great guys for sure

Rating:

5.0

The in town truck was pretty beat but she got the job done. The tire was clean and had what I needed.

Rating:

5.0

Great

Rating:

5.0

You guys rock....

Rating:

1.0

First lady who originally helped me was had a very nasty disposition and not friendly at all.

Rating:

5.0

Very nice to work with and very helpful

Rating:

5.0

Staff was friendly and helpful. I forgot to call them and let them know i had moved out and they called me to check. They were great!

Rating:

5.0

Chase and Jennifer were very professional, friendly and so helpful. I’ll definitely be using this U-Haul location again. Thank you guys!

Rating:

5.0

They were the nicest kindest people!!!! So understanding and helpful!!!

Rating:

4.0

I think the truck i used really needed to having it's timing checked, it was really pinging upon exceleration. Terrible gas hog, I never used a U-Haul truck that used that much gas!! I really wanted the 10 ft truck but I got a 20' truck.

Rating:

5.0

3 weeks prior to my move, i requested a truck and trailer. The day before I was to pick them up, I was informed they might have 1 the in 2days. I drove 2 1/2hrs to get one that was actually available. Which later allowed me a mileage penalty. Yeah, $1800. Was not enough?

Rating:

3.0

Was charged $25 for cleaning. I did not spill anything in the back. I had no picture to prove that thats how I received it. Oh well live and learn.

Rating:

5.0

No comments needed. All good.

Rating:

5.0

Staff very nice & helpful. I would recommend & use again

Rating:

5.0

Fast and easy return. Great service.

Rating:

5.0

The service was awesome and the equipment was well maintained. The experience was flawless

Rating:

5.0

Did a great job stayed on quote went above and beyond

Rating:

2.0

Would load up after work and often find that the sliding door was not working or didn’t have access to unit when I need to unload stuff

Rating:

5.0

Nothing

Rating:

5.0

This shop’s manager is exceptional and very helpful both for moving in and moving out.

Rating:

5.0

Store manager and blonde girl are awesome! Great customer service!

Rating:

5.0

Nikki was so awesome! We just love her

Rating:

1.0

We asked to split the payment, the guy said no. After speaking with CS, we were told that we could and each location is capable of doing this.

Rating:

5.0

The blonde girl that I returned the U-Haul to was very welcoming and attentive

Rating:

5.0

Moving the awning cover or creating an additional area for parking further into the lot as the line by end of day weekend was beginning to stretch towards the street. Perhaps a "photo station" with more lights in the lot so as to take better pictures. Otherwise excellent.

Rating:

5.0

You guys did great! Awesome communication, solid work, knowledgeable staff.

Rating:

5.0

Service was awesome!!!! Case and Nicole were great to work with. High recommendation!!!!

Rating:

5.0

Great service, great product and very polite and helpful staff. I will rent there a lot.

Rating:

1.0

Tow dolly wouldn’t pull straight and when returned to location they just said ok…didn’t offer to refund any money. We could only drive 50mph due to it causing vehicle to shake. Would like a partial or full refund due to malfunctioning equipment.

Rating:

5.0

Excellent customer service and absolutely simple, fast and convenient. Very pleased

Rating:

4.0

Tighten passsengers mirrors Repair passenger side door crank handle Replace windshield wipers

Rating:

5.0

Every person I interacted with was very friendly and helpful. When I was delayed with my return they were very understanding and, again, helpful. Best uhaul I have ever used, and I have used MANY

Rating:

4.0

Very friendly at pick up time. Answered all of our questions except the questions about insurance. Skirted that question.

Rating:

5.0

They were quick to call when there were issues that might affect my belongings, always helpful, and very polite.

Rating:

5.0

I loved it. My things were in storage for a year and 5 months and literally have no complaints. I thank them so much for being cooperative and helpful during my move back to Louisiana!

Rating:

5.0

Only problem is that on line said lock would be provided & wasn’t.

Rating:

5.0

Process to rent was too quick and too awesome.

Rating:

5.0

Very professional, courteous, knowledgeable.

Rating:

2.0

I couldn’t access my unit without the alarm going off and the manager and staff could not fix it. So all day of going back and forth it would just sound every time. When I did get into the locker initially there was no lock as detailed on email/text.

Rating:

5.0

The staff was knowledgeable and helpful from getting access through frozen doors when we needed to move and in helping choose the right boxes and packing materials to make for a move that protected our items. It gave us peace of mind to know that our personal belongings that would be stored there for many months were secure and not exposed to cold temperatures.

Rating:

5.0

Best I've ever had

Rating:

5.0

The only problem that I have is that for some reason there was a bunch of insulation in the cornor of my unit. But besides just throwing on some gloves and moving it out of the way of what I was packing we have had zero problems

Rating:

5.0

Exactly what I needed.

Rating:

5.0

Very pleased with my experience! Easy to rent, unit was clean, dry, and safe. Move-out was simple and fast. Overall experience was excellent! Highly recommend!

Rating:

4.0

Could have been cleaner and bathrooms more accessible.

Rating:

4.0

Needed help finding the storage unit, went to the desk and was advised that area was flooded with water so I was moved to another unit. Great guy, got us right!! Would recommend

Rating:

5.0

Chase worked with me to correct mistakes that I made when completing the move in on-line. Chase gets 5 stars

Rating:

4.0

There was no lock in the unit but when we went over to the office area they were helpful and prompt at getting us one.

Rating:

4.0

The storage unit door doesn't stay open. When brought to the attention of a staff member they told me a temporary fix which worked but it never got permanently fixed. The staff member told me a lot of the doors are like that. If I were to be partially refunded for emptying my unit early, I would have.

Rating:

5.0

Very pleased and satisfied with my rental unit.

Rating:

5.0

I was impressed with how clean the facility was and the staff was very nice and helpful.Thank you all so very much Sincerely,Pat Winter

Rating:

3.0

Never received my first month free like promised. Water in unit when rained and items ruend.

Rating:

5.0

Excellent service all across the board. My furniture was well kept for 8 years and I appreciate everything. Yvette jackson

Rating:

3.0

I did not enjoy the annual price increases. I understand the desire to make money, but needing to store items for multiple years shouldn’t mean being penalized, especially when all payments were made promptly.

Rating:

4.0

I think your a tad too expensive!

Rating:

5.0

The staff at the Minot office are great. Very helpful and cordial

Rating:

4.0

They made this move easy and convenient.

Rating:

5.0

10/10 experience with y’all. Thanks for everything and keeping our stuffs safe and secure 🤙🏼

Rating:

5.0

The crew here is awesome. Really friendly and the first folks we talked to after our family moved across the country. Thanks for the warm welcome, even if it was -40.

Rating:

5.0

I really loved the friendly staff, they are always helpful and very personable. They always had answers and make you feel at home. I will miss seeing them often, they are like family. When I’m ready to move again and need storage I will definitely choose them! I highly recommend their facilities, and when friends ask, I send them there. Decent prices, clean, very secure, and I love the free Astrid area! Thank y’all so much! I will return!

Rating:

5.0

Best you haul I ever rented from

Rating:

5.0

It’s cheap nice and people friendly.. well maintained and not far from my house

Rating:

5.0

Great people!!!

Rating:

3.0

I have great appreciation for the help of Brad Parks. He was always helpful and hard working and friendly. The gentleman who checked me out of the storage facility on 2 August 2022 was also an excellent employee, helpful and friendly. Unfortunately, most of the staff that I interacted with last year, 2021, were not at all friendly or efficient to the point of being rude. However, this last year I have seen a marked improvement in attitude and customer service. Again, I highly praise Brad Parks for his professional and courteous service.

Rating:

4.0

N/A

Rating:

5.0

I know its been hard times for everyone. I wish the rates wouldn't keep going up, I would like to see a rate for seniors. I've finally moved from Minot to Bismarck. Uhaul is Awesome !

Rating:

5.0

Thank you so much ❤️

Rating:

2.0

The units were too small for the prices, when other storage facilities in close proximity to the u-haul I stored at were way bigger for a lot less $. Also, U-Haul does not do any kind of pro-rating. So if you have to pay for the new month, but can't move your stuff out until a day or two later, you're stuck with the whole month's rent cost, which is hefty. I do have to comment on the staff at the North Hill facility in Minot, ND. Every single employee I came in contact always tried to go above & beyond to get you what you needed/wanted within their company rules. They were all so helpful, kind & understanding. Of course their hands were tied at times due to company policy, but overall, they were the absolute best!!!!

Rating:

5.0

Their service was Awesome

Rating:

5.0

AMAZING service and facility. The assistant manager went above and beyond to help.

Rating:

5.0

The cost seemed high, but everything else was great. Thank you, U-Haul.

Rating:

4.0

The facility and staff are great, the price of storage is a little bit high though otherwise I would rate it 5 star.

Rating:

4.0

My unit was alllll the way in the back corner, accessing it with large objects from the main door was a little challenging. There was an exit door by my unit, I would have loved it if it were authorized for use to move items in and out. I don't think it was, but also didn't want to chance it without permission.

Rating:

5.0

Very friendly and helpful staff

Rating:

5.0

Stored items back in 2016 for military PCS. returned shortly in 2017 for a friend’s wedding and unfortunately forgot to relock it. Staff put a new lock on and sent the new key back to my emergency address. Returned in 2021 to have shipping company relocate everything. After 5 years untouched, everything was in the same condition as I originally left it in.

Rating:

4.0

Everything was good, I just felt that the price was a little high for the size of the storage unit.

Rating:

5.0

Had our unit for eight years. An excellent facility. Never had anything but excellent service from all employees.

Rating:

5.0

Staff were professional, patient and helpful. They eased a stressful time into a manageable and very positive experience. They went way above the level of excellence in customer support. They took great care to ensure I had every available tool and service to take care of every need. The whole team pitched in all under the extraordinary leadership of their manager. They restored my faith in good, old-fashioned customer service. They are the best one-stop service center for moving and storage needs!

Rating:

5.0

Keep up the great work.... Enjoy life and smile....

Rating:

5.0

Easy to work with

Rating:

5.0

I am grateful for the kind and helpful young men running the office. Thank you

Rating:

2.0

The facility is nice but the prices are way too high. $90 for. 5x10?!?! Also I moved out of my unit the beginning of this month, submitted the move out form like I was suppose to and they accepted it and they are STILL trying to charge me for the full month. Called the store and corporate about it and was on hold for AN HOUR AND A HALF only to be told they have no record of me ever renting there and that my units rented out to someone else! So they are trying to get paid twice for the same unit. Not impressed at all! Rented that unit for 6 years with little issues until now and now I’m being sent a $120 bill for an account no one can find!

Rating:

5.0

The only problem I have with Uhaul is the allocation of assets when moving across country

Rating:

4.0

Most everything was fine -- except the rent was raised once in mid-term and would have been raised again if we had not cleared the locker and moved out. I considered this a "tacky" move which shouldn't have happened. The raised rent gave no appreciable benefit to the renter.

Rating:

1.0

On Broadway in Minot North Dakota they are never physically in the store you can call they will never answer . This is a poor staffed facility.I would never consider uhaul as an option for moving nor will I recommend uhaul at that location to anyone.

Rating:

5.0

Very quick and easy entrance to building and storage room. Like that I control the security of my room. Very clean inside and out. Easy online sign up.

Rating:

2.0

Only reason I say no is because the prices are outrageous and I can't make it to the place before they close and I had issues with my card a few times it also closed early a few times and I drove a long ways to be sure I was there before they closed other than those little issues it was fine but I'll have to find a unit cheaper than uhaul next time

Rating:

4.0

Box at door looks a little unsecure. Was told one time someone may have broke in while I was away and should look to make sure nothing way stolen. I was in utah at the time and asked if they could break the lock and they said there would be a $50 fee I'd have to pay.... Wtf this is a failure in your system not mine. Only compliant and nothing was stolen.

Rating:

4.0

The hours are a little off for the indoor units we just make it work.

Rating:

1.0

I had gone in and paid my bill early and like a week later I'm getting a e mail saying I haven't paid .I was out of town and wasn't sure what's was up I know I paid it .and was getting letters about late fees.so ya I'm not gonna have bad marks on my payment history when I have worked hard to build my credit

Rating:

5.0

Staff was friendly and hot us the units we needed right away.

Rating:

4.0

Seemed that a lot of debris and items where left on the floors for several days and weeks. To provide a garbage can inside would be helpful.

Rating:

5.0

Thank you and highly recommend because of the clean place & great service. Thanks again.

Rating:

1.0

I will never use uhaul again. It was rhe worst experience and the most expensive storage of anywhere in Minot, North Dakota. I am teling everyone I meet to never use uhaul.

Rating:

2.0

Called and girl was going to hold a 10x10 unit for us got there 10 minutes and got stuck paying more for a 10x15 cause the United she was going to hold wasn’t held for us very disappointing didn’t offer a discount on unit we took or anything to try and make it right

Rating:

5.0

Unable to obtain a copy of my move out date for my records

Rating:

5.0

Very nice young kid helped me all he could in Minot ND when I arrived late to the storage facility. I would like to thank him for all that he could do. That's a plus ➕ when dealing with the public. Very grateful for that!!!!

Rating:

5.0

As a first-time U-Haul truck and storage renter, I was very relieved at how well the experience went. After bringing a truckload of belongings across the country, getting it unloaded into a storage unit and turning in the truck were very easy to do and the people were very helpful. Thanks for a great experience in slightly less-than-ideal circumstances.

Rating:

5.0

Thank you!!😊

Rating:

1.0

Lyle, my main concern is that your attitude towards costumers is apathetic and condescending. You were rude to my fiance when she asked if there was a dumpster in the area. It didn't seem like had any interest in helping me. You seemed bitter that my trailer rental included a complimentary month of storage and when I asked for 10 x10 x10 you told me that the only unit available was a 5x10x10. My friend checked in less than an hour later and was given a bigger unit. Based off that experience I would not recommend using this facility to others.

Rating:

5.0

Extremely quick and easy process

Rating:

5.0

Great

Rating:

5.0

The lady who helped me yesterday was Soo helpful and made my experience very smooth tried to get your name but phone was transferred to answering service and they didn't know . Thank you:)

Rating:

5.0

Highly recommend...

Rating:

4.0

Fit my needs, cost of the storage was increased which sucks. But i get it...overall, clean secure and none of my stuff got wrecked...good stuff

Rating:

5.0

None

Rating:

5.0

Had a really hard time returning my equipment because of another location. Michael and shawn were wonderful.

Rating:

5.0

Did everything on-line no problems GREAT!

Rating:

4.0

U-boxes are a great option for short term rentals and if you need them delivered too.

Rating:

5.0

I had a very enjoyable and problem free experience with you all for the past 3 plus years. Thank you so very much. Continue to be Blessed.

Rating:

4.0

Storage unit and access was good.

Rating:

5.0

Very happy with the staff, facility, and the amount of time I was able to store my belongings there!!

Rating:

5.0

Profesional staff and very friendly.

Rating:

5.0

This visit was to upgrade my unit to one of a larger size. The staff was extremely helpful in making this a quick and easy process.

Rating:

5.0

.

Rating:

5.0

No issues what's so ever. Pleasant experience all around.

Rating:

2.0

The only person that was even remotely professional and did not have an attitude the whole 8 months my things were there WAS the manager. Until you get a better employee base id never reccomend this

Rating:

5.0

I would recommend.

Rating:

5.0

Very pleased

Rating:

5.0

Very clean and nice storage.

Rating:

5.0

Hello

Rating:

5.0

Excellent customer service

Rating:

5.0

Good Job

Rating:

3.0

K

Rating:

5.0

No complaints! Guys were very helpful and professional! I would definitely recommend

Rating:

3.0

Initially informed that military doesn’t get a discount, but upon moving-out informed that military does get a discount, was not reimbursed. Office staff alot better since initial check-in Feb 2018.

Rating:

3.0

I had difficulty with the different companies talking to one another so I almost didn't have a place to store my stuff when I moved. They also raised my rates a few months into my contract.

Rating:

4.0

Was great using U-Haul but long wait time to be helped and already had a reservation but was not able to complete the pickup on my phone

Rating:

3.0

Communication from phone calls to the actual drop off, need improvement.

Rating:

5.0

very good service

Rating:

1.0

Long wait no answeres from tech's was being asked to pay before I got when it says no deposit required.. asked to pay a full month for less then 20 days of use

Rating:

5.0

Great facility, great people, great service!

Rating:

3.0

Despite renting a large unit and paying for two $800.00+ trailers, a simple $19.95 box issue was handled poorly by the management. Returned a tv box unused- had no receipt so no $.

Rating:

5.0

Great to do business with

Rating:

3.0

Dont limit feedback to 200 characters. Typed my experience and was cut off. Dont ask for true feedback with a limit on the comment.

Rating:

5.0

I wish the rent was prorated. We cleared out our stuff before the end of the month but were charged for the entire month; my only complaint. And I know it's company policy-just something to consider.

Rating:

5.0

none

Rating:

5.0

Fantastic facility... great staff... will definitely use them again.

Rating:

4.0

Good

Rating:

4.0

2 weeks into my rental I was told that my storage unit was empty, found vacated. heart dropped and wife in tears because ALL of our stuff was gone. Fortunately it was a mistake and it was all there.

Rating:

5.0

Thank you!