Tamra H. on 9/21/2016
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Really nice, helpful staff. An excellent rental experience.
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scott k. on 9/20/2016
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Good service
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Ashley M. on 9/20/2016
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Lower you prices for!
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Amber S. on 9/12/2016
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Even though I got insurance I still had to pay when trailer was damaged even though I didn't intentionally damage the equipment. Why get the insurance then?
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Marcus W. on 9/12/2016
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Salesmen was pushy and borderline rude when recommending a storage unit.
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Audra M. on 9/7/2016
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Rudest customer service ever!
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Jeremy H. on 9/7/2016
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Can't think of anything. It was excellent.
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Andrew S. on 9/6/2016
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The team should communicate with each other better. I called ahead to get my vehicle tow trailer to let them know I was coming. The trailer wasn't ready and the person helping me asked who I spoke with prior. It was a hassle getting things coordinated and hooked up as a result. The person who assisted me did a great job!
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monica r. on 9/4/2016
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Maybe have more people helping customers. Any time I have ever been in any Uhaul location there are only 1-2 people working.
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Otika W. on 9/3/2016
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Great customer service and no long waiting to be helped
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jim h. on 9/2/2016
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when I came in to rent a van, it took over 45 minutes to do the paper work, the guy doing this had no idea how to do this, he needed to be schooled how to help a customer. I think the manager was talking to him in mumbles, I felt they were making fun of me. made me feel uncomfortable. very unprofestional , the whole first experience was not good.. then when i returned my van, the person they met with me said he would be back in 2 minutes to check out the van, (ok) then he went to help the very good looking lady that came in behind me, for 30 minutes (flerting with her) yuk. i will not be back. they need to take care of the customer
this is u haul Minot North Hill
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JAMES FISHER S. on 8/28/2016
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Please figure out how to add a corporate account to customers who walk in and reserve a trailer/truck.
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Eric S. on 8/24/2016
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I recommend having one more customer service rep. to greet customers. Overall, uhaul on Broadway was very good. The staff was friendly and all needs were met.
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Christopher T. on 8/21/2016
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The staff here was extremely helpful and even helped me get a second storage unit when I realized one wasn't enough. They were very pleasant and cheerful and quite competent.
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Jacob D. on 8/18/2016
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The worker who "hooked up" the trailer to my pickup did not actually latch the trailer onto the hitch but instead set it on top. After a 100 mile drive home went to drive the vehicle onto the auto transport trailer and the trailer flew up into the air. Luckily nobody was hurt and non of my property was damaged but I would not recommend this uhaul to anyone ever.
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trisha m. on 8/17/2016
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Everything went well until we arrived at our destination over an hour & a half away. We went to load the vehicle and the trailer hitch wasn't attached to the ball of the pickup so it flew up as I drove the vehicle onto the ramps. (After the girl at the uhaul place insisted she do it for safety purposes) Nobody was hurt & no damage was done. However driving that far something could have happened, we could have hit a large bump or hole in the road and lost the trailer to the ditch as well as us with it. (Dramatic probability). We returned the trailer on time and without incident to us/trailer/pickup.
But, the next morning I got a call asking if I had returned the trailer? Yes! Parked it right out front in the drop off area. I told the girl on the phone my concerns and she didn't apologize, acknowledge or anything. Just said " ok I'll go check" and the call ended.
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Cynthia C. on 8/17/2016
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i will NEVER recommend N Broadway UHAUL and i work with the public and will let everyone know what bad service UHaul deliveries...your customer care is horrible. Facebook is posting comments on your business lets see how you handle social media also contacting corporate and letting them know how desperate your business is...small town!!!
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Andrea B. on 8/10/2016
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Follow up with unhappy customers.
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Angel P. on 8/2/2016
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you might want to CREDIT your customer's account in a TIMELY manner next time, OK?!? I had a credit due and it did not show up. I do NOT appreciate getting taken for a fool! Have a nice day
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COREY c. on 7/31/2016
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Make sure equipment is clean and maintained properly and when a reservation is made for pick up at 7 am it should be there and ready to go, not waiting for it to arrive because it was rented out.
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Thomas W. on 7/30/2016
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I was impressed with the local service I received, however their call center kept calling and harassing me to see if I was going to be back by 6 because the car carrier I had was to be picked up by someone else at 6:15. When I rented it I told the local office I would have it back by close at 7. There were two others in the lot, yet they harassed me to get this one back. It was irritating to say the least, but the local service was excellent.
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Ian R. on 7/30/2016
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Grammar fixation: "Were the personnel helpful?"
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FRANK K. on 7/26/2016
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I reserved a trailer to be picked up in Williston,ND and the day before I was gonna pick up, no call from u-haul so I called and they told me Minot ND was the closest so I was originally passing through Minot at 11:00 pm at night and had to spend a extra $104.00 dollars to get a motel room because they were closed and to find a room during the state fair was something else, that is the only bitch I have, because I wanted Williston not Minot, otherwise the trailer worked beautiful.
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Maria B. on 7/26/2016
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Very smooth, fast process handing the truck back in. That was excellent and much appreciated!
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Victoria R. on 7/18/2016
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Would have been nice to have had a dolly but I didn't even remember until I was on my way to return the trailer... maybe have them standard with all truck and trailer rentals?
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