Customer Reviews for U-Haul Moving & Storage of New River

Rating:

5.0

Thank yiu

Rating:

4.0

The gentleman that assisted w this rental was outstanding. At the counter as well as the hook up. And then at drop off. Great service. Thank you!

Rating:

1.0

They keep trying to charge my card $97 for a second day of use but I didn’t keep the truck for an additional day.

Rating:

5.0

Although there were other customers, I was able to drop the trailer and leave quickly. It was no wait and no hassle. Awesome.

Rating:

5.0

Ensure the customer knows that even though "you can return it anywhere" its a 300 doller charge to do so

Rating:

2.0

First off, the attendant that helped me seemed annoyed he had to get off his phone to assist me when I came to pick up the truck; I then had to maneuver the truck from behind the building in order to get out, I extended my rental due to multiple reasons....the trucks brakes locked up 3 different times randomly while driving, rattling noises from the wheels and undercarriage while driving, vehicle wouldn't accelerate past 45mph. Was not pleased with the unsafe vehicle but we were on a crunched time-line and had to make due. Upon returning the truck to the site I informed the Rep of the issues and all I received in return was "I'm sorry about that, a receipt will be emailed to you with the updated amounts"....really??!! After I told him I was unpleased with the vehicle??!! I would like someone to contact me for a partial refund on my rental having to deal with terrible maintained equipment and rude customer service.

Rating:

3.0

Customer service was poor. Mileage to my location was incorrect however they would not change it. Had to walk a long ways to find the truck instead of them pulling it up for you

Rating:

3.0

Advertising a truck for $19 a day but ending up paying $130 for a day was a bit excessive, only drove 65 miles, but had to pay $1.30 mile on top of the rental charge was very excessive

Rating:

4.0

calling me everyday for a payment, even after returning a call and informing them of what day I would make a payment.... was annoying. the lack of 24hour access was inconvenient for me. Otherwise, this particular facility is great.

Rating:

5.0

trailer had new tires and pulled great issue was the back door was very difficult to open

Rating:

5.0

Very smooth experience! No issues at all.

Rating:

3.0

It was a good experience and staff were helpful and nice however way to expensive. Over $200 for two days of having a uhaul pick up truck. I will not be using uhaul again after getting this reciept. It used to be affordable and that is the motto "19.99 per day" complete lie.

Rating:

3.0

Enclosed trailer leaked and got my items wet. I was 20 minutes late and was charged for another full day.

Rating:

5.0

Fast, Efficient, Professional, I highly recommend this location!

Rating:

5.0

They were fast hooked everything up took less than 5 min at the counter when checking out the equipment. Highly recommend this U-Haul dealer it will be the only one I use when local. Liz is incredibly respectful, fast, and friendly.

Rating:

4.0

I had to extend my rental and they helped me out. Good people.

Rating:

4.0

The only issue was I was told that on a one-way rental I would get reimbursed if I turned the equipment in a day early. I guess that is not the policy of U-Haul. The gentleman that helped me did not know the policies of U-Haul. I hustled to get the equipment back as soon as I could to not me charged the extra day. It's not the end of the world but very frustrating when you are told one thing, but the policy is another.

Rating:

5.0

Well done 👍

Rating:

5.0

Very nice and knowledgeable staff. Great store inside, clean organized. Trailer pulled very well and stable, like new condition and an Awesome experience.

Rating:

5.0

Re: Pick-up location at Jacksonville, NC for scheduled 10ft box truck, plus double-axle vehicle transporter trailer. Tech Matthew, person who gave me the contract copy, advised that the price would be higher since a 15 ft box truck would be needed for this double-axle transport trailer at a higher dollar rate (So why did the U-Haul customer computer OK a10ft truck on its reservation system for the vehicle which I wanted to tow, a GMC Safari ?) Tech Matthew did check over lights, signal and brake lamps on 15 ft box truck as well as double-axle trailer; he found a suspected kink in wire connection which he replaced. Only small flaw: my copy of contract was reduced to fit a single page. For someone who does not favor transfer of contract information by text, I accepted the single sheet. In future, I will ask for a print size more easily read. At Charlotte, NC, having awoke early and acquired rental truck with trailer, picked up towed vehicle late morning, got underway southward by noon.

Rating:

2.0

I was charged without my permission and I put gas back in the truck and I was told I didn’t. I will not rent from them again as far as a truck

Rating:

2.0

I was told at 855am on the day of pick up that the truck ordered 3 weeks ago wasn't available at the prescribed location. The employee told me I should have received a text message which I received enroute to the wrong location. The employee was nice and helpful, but the communication piece wasn't the best and threw off my timeliness on other scheduled events I had that day.

Rating:

5.0

Great

Rating:

2.0

When I made reservation I was told that I could pickup my truck and car transport trailer after hours. I drove an hour to find out that I could not pick it up. I had to drive an hour back to my house only to drive an hour back in the morning to pick it up. No offer of discount or anything. I rent a lot of truck and this was a very bad and expensive rental. Your staff should be better trained in this and the truck was very dirty inside.

Rating:

5.0

I arrived after hours but spoke with a representative over the phone (my apologies as I didn't get his name). He was helpful and considerate; I informed him that I would be arriving after hours and he explained exactly what needed to be done in order to appropriately turn in and close out my reservation. Thank you.

Rating:

5.0

Nothing. Just perfect. Thank you

Rating:

5.0

Notified nephew who lives locally of available services

Rating:

5.0

Have towed trailers before, first time for U-Haul. Were very surprised trailers do not come with the standard sway bar tongue. Not having a sway bar made it very difficult for backing up a long distance. Although the trailer towed fine, I probably will not use U-Haul again unless the trailer has the sway bar set up.

Rating:

5.0

Staff on duty at drop off were extremely helpful. Definitely recommend.

Rating:

1.0

They allowed me to bring my things a day earlier than I had planned and that was greatly appreciated. They were very pleasant to work with and I expect that that will continue.

Rating:

5.0

Great service. Easy return

Rating:

5.0

Perfect no issue very friendly staff.

Rating:

5.0

I have no complaints, or improvements at this time. The staff was courteous, friendly and fast professional service provided,

Rating:

5.0

Immediate customer service. Friendly and attentive

Rating:

5.0

I was in a jam and needed a tow dolly in the worst way. The clerk on duty (sorry I didn't get his name) went above and beyond to make sure I had what I needed to make my 14-hour drive home. Highly recommended.

Rating:

5.0

Excellent, friendly service. Everyone was kind and helpful. Thanks so much.

Rating:

5.0

Staff were very helpful and quick to respond to my reservations and moving needs

Rating:

5.0

Everything went smooth except I left my packaging tape

Rating:

5.0

There was a discrepancy in the reservations but the staff came together and made everything work perfectly! Thank you to the staff of U-Haul for being understanding and caring.

Rating:

3.0

Trailers were parked in front of my unit and always had to be moved before i was able to enter the unit.

Rating:

4.0

See above comment

Rating:

5.0

Everybody was great helpful. The place was clean secure great operation will use again if necessary.

Rating:

3.0

Have more locations open 24 hours.

Rating:

5.0

Customer service was top notch! Quick in quick out.

Rating:

1.0

I need a refund of my money of $63 that was overcharged from me.

Rating:

4.0

Ensure vehicles are clean and check the gas tank rather than rely on technology or other means- our rental had 2 opened and empty soda cans when we got in. We were also told our vehicle had 3/4 tank of gas and we’d be charged over $4.00/gallon if we returned it less than the 3/4 full, but our vehicle in fact only had 1/2 a tank when we first got it and ended up returning it with 3/4 left (we provided UHaul photos and video, including the time, for proof); however, entire staff was kind, understanding, and willing to do the necessary process to reimburse us, but they were pretty slow all around with just one person ahead of us during the return, and it just wasn’t worth the hassle so we just dropped it off after our scheduled rental time and left.

Rating:

4.0

Just more stars if could do in town with unlimited miles

Rating:

5.0

I got charged $60 for not refilling the 1/16 tank of gas i used while driving the truck 15 miles. This is a rip off. The recipe said it went from 1/4 a tank to 1/8 a tank in the 15 miles i drove the truck. The U-Haul has a 40 gallon fuel tank and gets approx 10mpg, so theoretically i would have used 1.5 gallons driving 15 miles, at most 2 gallons, they put they refilled it 6 gallons. 1/8 of a 40 gallon tank is 3.2 gallons. Where did this 6 gallons come from to refill it to the 1/4 i received it at? This is extremely shady and blatantly false. I’ve used U-Haul to move multiple families but i will not be using this company again.

Rating:

2.0

When I first got the storage unit, it took over 4 hours to gain access to the building. The employee didn't seem to know the niche things to do with the card reader. You have to SLOWLY slide your card through and you have to use both card readers. I was never told any of that. I had to wait for the GM to arrive hours later to find any of this out.

Rating:

1.0

Agent lied to me and said I could drop off the trailer at the location of my original reservation since U-Haul was the one that changed my reservation. I was charged double and had to contact U-Haul for a refund but was never refunded the wrong location fee. I will avoid U-Haul at all costs for every other move I make.

Rating:

5.0

No comments on that but tanika the manager is one of the best U-Haul employees I have ever dealt with in my opinion she's a great asset to U-Haul company

Rating:

2.0

Better maintained equipment and friendlier and less irritated staff. Always feels like you are an inconvenience to them and they are not very helpful unless you call the 1-800 number.

Rating:

5.0

Tanika Prewitt is the consumant professional and as always efficient with the most fabulous finger nails!!!! I plan to do all my future business with her, and I recommend everyone to give her a call!!!! She is the Best!!!!

Rating:

4.0

Facility is fine and the price is good. I still can't help but feel my 10' x 10' x 8' unit is 10' deep and 10' tall not wide. That's kind of misleading as i needed the width more than height and now everything is stacked a lot taller than I really wanted. Still, it all fit and the people were friendly and helpful.

Rating:

5.0

all of the employees were a great help towards me and each other. They were helping each other out like a team should do. very polite towards iesha hester… i will most definitely return and send a friend

Rating:

5.0

Great service and people, easy drop off.

Rating:

3.0

Truck had issues turn signal came on when you stepped on the brake and the truck died making a right hand turn twice. Wanted a trailer not a truck but took a truck because they did not have a trailer

Rating:

5.0

Just keep doing what you are doing.

Rating:

1.0

The computer system they use is extremely slow. It took forever to check in. Also, the card reader for the locker units is very touchy. I waited for over 3 hours before anyone was able to figure out that you basically had to slowly drag the card through the slot for it to work. I tried swiping as well as one of the employees. Neither of us could figure out what was wrong. The GM had to drop by the store just to say go slower when that could have been said over the phone hours ago to the employee. Because the employee didn't seem to know and the GM did, I feel as though this was a lack of communication on the GM's end.

Rating:

5.0

My truck was not able to picked up at 6 as promised. No one left me a 10 feet truck. Had a hard time and ended up having to leave and come back at 7 to deal with a person, got my day off to a bad start. Your 24 hour ez check in is an awful service. Do not recommend.

Rating:

4.0

I would recommend pest treatment to the facility more regularly.

Rating:

4.0

Everything was fine and to when I left and had cockroaches in my stuff

Rating:

5.0

The only thing I had a problem with was when I moved my things to a bigger unit the woman said she had to clean the one I moved out of which she did not because I made sure there was no trash or anything left on the floor. That made me upset like I left it dirty. I cleaned it like I would my own house. I respect everyone's things and places

Rating:

5.0

Your storage sheds are to small I didn't know that til I got to the location please tell your customers she size of the shed in relation to the size of the truck please refund my difference to my card Thank You very much. Your staff at the location did an excellent job helping me through the process thank you

Rating:

3.0

There was a price increase out of the 2 yrs I was renting and was never notified when I asked about it the gentleman was sorta rude and swore I received an email which I didn’t because I kept all emails and online payment receipts. The checkout from the staff was great

Rating:

5.0

The driveway area and roll up door could use a revamp but this is in NO WAY A KNOCK AGAINST THE STAFF OR THE INSIDE OF THE FACILITY. It had rained a lot and a bit of water seeped under the door. The manager, Tanika, was very helpful and accommodating with my rental. The cleaning lady was very kind and offered a water as I was unloading and a separate worker offered to help me unload the truck. Top notch people.

Rating:

5.0

Tanika went above and beyond to fix a situation that did not create. She and her staff were helpful and accommodating. They really are a great team and I am thankful for them!

Rating:

5.0

The staff was friendly,informative and friendly.

Rating:

1.0

My husband and I are 62 and disabled. He cannot feel his feet, has hand controls on our car, right now he is waiting for surgery to remove big toe, he is in a boot. I have MS and a clotting disorder, had a stroke. Regardless. We need to get as close to unit as possible for walking. We asked employee if a car could be moved so we could back straight in....she said it was HER CAR, AND WHAT DID WE WANT THE WHOLE PLACE MOVED FOR US??? They had to move tagalongs they parked in front of our unit, like they did most of the time. So we passed her off that they had to move something. I shouldn't have to tell we were disabled. Her yelling outside was uncalled for. We actually aren't moving til 8/29 but got our stuff out of there. We will use another company to move in August. I've never been so disrespected in my life. Uhaul was my go to. PS I have a picture of the employees car

Rating:

3.0

I had an inside storage and it was hot, thermostat read 83 degrees is my only complaint

Rating:

5.0

Great place to store your belongings!

Rating:

5.0

The staff was so helpful and went above and beyond their duties to help us out securing our storage unit, notifying us of the wrong type of lock we used and got us another one, and taking into account our unique situation. Highly recommend.

Rating:

5.0

Tanika Prewitt was great to work with. Always friendly and helpful.

Rating:

5.0

This place had me in and out within 5mins, and ALL the ladies there were very nice and helpful. I was over satisfied with the service I was given. Thank yall so much!

Rating:

5.0

Tanika runs a tight ship here. Her staff is knowledgeable, friendly and super helpful. Tanika made sure that I was taken care of in a timely manner. I would recommend this facility to anyone who needs and deserves the service that Tanika and her team have to offer. Jen

Rating:

1.0

Reserved storage not available. Had to rent 2 units for my stuff. Is that a money scheme? It’s 2 pm. 2 worker inside on duty. Not prepared to accept cash. Neither wanted to open register. Not informed that I could use my card. Took me half an hour to purchase to a $9.95 lock. Ridiculous.they help make my move a nightmare

Rating:

5.0

Tanika and her staff, Thomas and Nate, went above and beyond to help me with the emptying of my unit and renting a truck to haul it out of U-Haul. They were amazing! All three are a great asset to U-Haul! Thanks, Tanika, Thomas and Nate! You ROCK! 😁

Rating:

5.0

Nick was extremely helpful with entering the storage unit. We arrived less than 5 minutes before closing, it was unavoidable, and Nick was incredibly gracious and helped me when I had trouble with my access code. I would highly recommend this business unit.

Rating:

5.0

The general manager, a woman. I forgot her name. She was incredibly helpful and friendly. She helped me book while I was on the road, in a tough spot, and the website was not functioning properly. Had she not helped, I would have been in serious trouble. Thank you!

Rating:

4.0

Tanika and her staff are very good !

Rating:

5.0

Everything was great. The only snag was that the only available storage spaces they had was one that was too small and the other was too big so I will have to pay more than I need to for a unit. Other than that, everything was great.

Rating:

5.0

Parking lot can use some repairs or maintenance.

Rating:

5.0

The staff was wonderful. Every one we had contact with was friendly and personable. Facility was clean and well taken care of.

Rating:

5.0

Excellent service excellent management

Rating:

4.0

I call and was put on hold for 30 minutes. I hung up recalled and got the 1-800#, I spoked with Matthew and he gave me reservations but had the address for 125 S Marine Blvd, No such place. It actually at 425 S Marine Blvd. also my Last name spelled was wrong. Anyway, it turns out to be Okay. Plus Matthew was very pleasant and informative about how many spaces available even tho it was much more spaces available.

Rating:

1.0

Had to go to two different places to rent my truck because the online check in wasn't working and the first business was closed. Got to my storage location and the unit I was offered was half the size of what I needed. Now I'm paying twice what I budgeted for for a larger unit to store my things because I didn't have time to find another place. Horrible moving experience

Rating:

4.0

Wish could get a refund based on prorated time.

Rating:

5.0

Staff is very helpful

Rating:

5.0

Great service

Rating:

4.0

Over all our experience with Uhaul storage was positive. The only complaint I would have is that it was difficult to get into the entrance of the storage building due to multiple uhaul trucks and trailers as well as non uhaul vehicles blocking the entrance making loading and unloading difficult.

Rating:

4.0

I was told that It made no sense to make a reservation and the unit size I needed would be a available however it was not and I was forced to get a higher unit but the Manager Tonyetta was awesome and changed my experience thanks so much

Rating:

5.0

Tonyetta and the ither staff member,whose name i dont know but they both had phenomenal personalities. They both were very professional upon me entering the store. Tonyetta was having some difficulties with the computer crashing yet she didn't let me leave before putting forth a great effort into trying to rectify the problem so that I wouldn't have to make a return trip. Great customer service skills. Kudos to her!!

Rating:

5.0

Everyone at the facility is friendly, helpful and goes above and beyond to help you. The only downside is that there are roaches in the units but that’s not in their control, as they’re everywhere in the area. Overall I had an excellent experience and would definitely recommend this facility!

Rating:

3.0

Tanyatta was super helpful. There was too much going on in their one person was watching videos with the volume very loud another person was eating another person was making personal plans .

Rating:

5.0

Great staff very friendly and fun to be around 👍.

Rating:

5.0

Hands down the best staff and experience ever will definitely come back for anything I need

Rating:

5.0

The GM is a blessing and I truly appreciate her so much.

Rating:

5.0

the staff was very friending and helpful.

Rating:

5.0

Easy and convenient. Storing needs were fully met!

Rating:

5.0

Tonyeta was super kind and helpful as was everyone we encountered! Super pleased!

Rating:

1.0

Price increase was not helpful at all. They repeatedly charged my card after I repeatedly told them not to. These fraudulent attempts to access my account forced my bank to freeze my account specifically for fraud. It took a week to get a new card and unlock my accounts. I'll never use U-Haul again.

Rating:

5.0

Had my unit for 3 years and never had a problem.

Rating:

1.0

I was giving the wrong storage space after I set up reservations with uhaul in Columbia SC. When I arrived at 425 s Marine blvd the staff was very friendly and try to do their best to accommodate me.i travel five hours to get my items and get there and have no room to store it.it has costed me more money with the inconvenience that u-haul has caused the unit that I'm in now I can't afford to keep it there now I have to borrow money to get it out.i have had a bad experience with the company I wouldn't recommend no one .

Rating:

4.0

I got the unit on a Sunday. When I called to cancel, the was told the weekends were not available. My thoughts are that if I do not use a whole month, something would be returned.

Rating:

5.0

Huge heart team couldn't have done it without them such welcoming group.

Rating:

4.0

Wish the staff wouldn't call me for payment on my storage before the due date. I have to storages due two days apart but they always call me before the second one is due requesting payment

Rating:

5.0

The staff in Jacksonville, NC and the staff in NYC are very helpful and courteous. I had w wonderful experiences with both staffs Ms they made my moving a real pleasure. Awesome people. I would definitely recommend my family members and friends to use u-haul for their moving.

Rating:

5.0

The manager is awesome.

Rating:

4.0

The employees were doing a great job cleaning the units that were empty. However. We now have water bugs or roaches. I realize this is a potential consequence when units are rented by so many people and some one told me they like the glue used in boxes. Overall, from scheduling the truck through the rental, my experience was exceptional.

Rating:

3.0

My things were infested with bugs which we didn’t have prior

Rating:

4.0

The guy at the desk was outrageously helpful and did his best to work with us despite access hours.

Rating:

5.0

Amazing and friendly

Rating:

4.0

I didn't like the fact that your facility is not accessible 24 hours without paying extra.

Rating:

5.0

my family and I was treated great

Rating:

4.0

I love the temperature controlled storage unit, plenty of space for the price and the 24 hour access was a big help during the moving process.

Rating:

5.0

Everyone was helpful nice. They all got along with each other too. You kinda wanted to work there.

Rating:

5.0

Extremely polite and helpful staff.

Rating:

5.0

I always received excellent customer service from this facility. When it was time for me to get my items out of storage, the sales person on duty was very helpful to my movers. Thank you for providing me with great customer service.

Rating:

3.0

Only complaint is our stuff ended up having roaches when we moved it out.

Rating:

5.0

employees always super helpful and there’s pretty much always been what i needed on hand

Rating:

1.0

Bethany Romans claimed a glitch in the system moved me out of my brand new unit that she gave May 27th 2021 and my original unit 1375, which is why I wasn’t getting rent due notices for unit 1386. She did not know where my things were so for two months I was dealing with the idea that uhaul lost, stole, or sold my things. Someone else’s name was put onto my unit yet no payments were made. Ridiculous! I was lucky I took pictures and documented everything to prove it was my things in the unit. As Bethany was fixing HER mistake I and my emergency contact started to receive nasty threatening late notices. I also received an absolutely devastating and threatening lien and sale notice that sent me into a panic attack. I am a rape and abusive victim, my children dealt with abuse as well from their father. We were literally running away from him and trusting uhaul to house our things during this incredibly difficult time. Instead uhaul made me experience anxiety, stress, fear, and panic. I had to drop all of my life and plans and a lot of money, to spontaneously drive from Michigan to North Carolina to retrieve my things as I did not feel they were safe any longer. When I arrived I was able to use the new keys Bethany fedex to me to unlock one lock. But there was a second lock with black tape on it, essentially uhaul holding my things hostage. I had to inform the staff yet again of the situation but they could not find the keys to that lock and had to manually remove the entire lock mechanism from the unit door. So that I could take my things. I absolutely refused to pay anything more and had to say I will call the cops or fire department to cut the lock off. All of this took even more time out of the important things I had to and while there I was shaking in fear that my ex abusive husband would show up and get me. Also during the two months my things were missing uhaul was absolutely impossible to get a hold of. I could never get the actual store on the phone and wait times were hours long. The whole company is a joke and we, my friends family and anyone that will listen to me, will never use them again. Call me, Grace, 5178972146 for more explanation and to hear the devastating impact this experience has had on my life. I believe Bethany Romans should be fired for her incompetence in this situation. I am discussing a law suit with my lawyer.

Rating:

5.0

Everyone was friendly and nice thanks

Rating:

5.0

Due to traffic we arrived just before closing time. But the gentleman at the counter did not seem to mind at all and were extremely helpful and courteous. Absolutely excellent. Thank you!

Rating:

5.0

Very friendly helpful staff.

Rating:

4.0

Too expensive, I had to lock or a 10 x 10 and a 5 x 5 I believe.... we were given one extra card which is difficult because there’s three of us Listed for access, We were not allowed use access personal # as the emergency contact numbers Multiple times we had issues when it rained and cannot get into the units

Rating:

3.0

Bill amounts were inconsistent.

Rating:

5.0

Minor issues when moving in, but was fixed promptly by amazing customer service. Would definitely recommend this self-storage to others.

Rating:

5.0

I am impressed with how easy it was to do business with Uhaul

Rating:

5.0

Jennifer and her team were knowledgeable, most efficient and super friendly in helping with all of my moving needs (of which included 3 cities). Thanks again!

Rating:

1.0

I got nothing but a hard time. They did not have the storage unit I reserved, so they said they would give me a larger unit for a discounted price, then told me I could not get 30 days free because they cant discount a unit and provide 30 days free and gave me a hard time. So now I have to pay full price to get 30 days free, I'm very unhappy happy with uhaul storage, and feel I should get it discounted and 30 days free.

Rating:

5.0

Staff was very helpful

Rating:

5.0

Thanks so much for all the help . I am still move from Ga to NC. I will be rent to trailer soon again .

Rating:

5.0

Awesome customer service!

Rating:

5.0

I have used this moving and storage several times why because of the employee's especially Jennifer she always found time to make sure my truck rental,my unit were always perfect! But most of all I liked about her is she never forgot my name or my situation see my son was shot in the head and thank God he survived but she wouldn't see me for months but always asked how he was doing now if that ain't employee that goes above and beyond I don't no what is! Thanks Jennifer and her crew u guys are awesome!

Rating:

3.0

Everyone was very friendly and the place was clean and convenient. I did get incorrect information, was told I would get a month free when asking about the prices and when I came back to rent was told that was only for one way rentals. The sales person also rented me a van for the day and so knew I was not a one-way rental. It would have been good to have been given a discount bc if this mistake since it factored into me choosing to use the storage. Also was not told that I could only access storage unit during business hours. I found this out when I was there selling something from the unit and the employee came to tell me they were closing and I would not have access. This would have been useful to know up front. Maybe the employee was new and did not know?

Rating:

5.0

So thrilled to have found a climate controlled facility when we moved here a year ago from California! Thank you for everything. Staff were ALWAYS patient and understanding with me about everything.

Rating:

5.0

Used for three years and over deployment. Friendly, kind and helpful. I always enjoyed going. Units were always immaculate. Rarely do I have such an outstanding experience with a business. The woman at the front is a lot of that impression. They should give her a raise. She makes the place go from goid to excellent

Rating:

3.0

While I was using the facility for storage it like over deployment it was great. The trouble was when I moved and I told them I needed it closed and had to pay lots of fees to get them to close my account.

Rating:

5.0

The only place we use to store items!

Rating:

5.0

Good customer service. Very helpful.

Rating:

5.0

Very well maintained and clean facility.

Rating:

5.0

Always super friendly and helpful. My ONLY complaint is that I moved out on the 6th and it would have been nice to receive a partial credit, but other than that. Stellar service, clean facility and easy process. Highly recommend.

Rating:

2.0

My belongings were secure and in great shape after being in the climate control storage unit for over 2 years. With the customer service...., I will NEVER use them again.

Rating:

5.0

The staff was awesome and very helpful to ensure my needs were met. The facility was clean and easily accessible.

Rating:

5.0

Everyone was extremely helpful. The manager, Jennifer, was nice and helpful with everything.

Rating:

5.0

Jenn is awesome!!

Rating:

5.0

Jennifer, Nicholas, and Dylan have great customer service skills. The team asked questions and helped meet the true storage needs for my family and I. I left that day saving money and fully satisfied.

Rating:

3.0

The rental fee is outrageous and once I returned the van I started getting extra add on charges once I rented a storage unit. I will not rent a u-haul because you don't have any discounts whatsoever.

Rating:

5.0

Everyone was very helpful and respectful

Rating:

5.0

Jennifer and Ryan were super accommodating and assisted us with storage units, truck rentals, and trailer rentals. They are VERY customer service oriented!

Rating:

5.0

The free storage was very helpful for our move. The staff was awesome and the facility was easy to get to.

Rating:

5.0

Great place

Rating:

5.0

They answered all my questions and gave me good advice!

Rating:

5.0

Your staff is outstanding!

Rating:

3.0

I just moved out of my unit and I found bugs on top of my plastic covered temper pedic mattress and inside my closed bag as well. Other then getting rid of a 155$ mattress topper, everything was good.

Rating:

5.0

Excellent service!I relocated here from New York and they were very helpful with my situation.

Rating:

3.0

Good facility, always a busy office.

Rating:

5.0

I put yes for all of my answers even though I never visited it. I did UBOX with full service. I have to compliment UHaul for their AMAZING customer service during this process. I'm impressed - THANKS!

Rating:

5.0

Very nice overall

Rating:

5.0

Extremely friendly and helpful

Rating:

5.0

Great friendly staff. Convenient and affordable.

Rating:

5.0

Great place!

Rating:

5.0

I went in with a specific need and got exactly what I asked of the staff. All of my questions were satisfactorily answered and the rates were very affordable. The staff was very helpful and friendly.

Rating:

5.0

John who works for you all is amazing. He got us our storage units, checked on us frequently while unloading, asked us if we needed waters and checked in our truck no problem. I highly recommend!

Rating:

5.0

Facility looks fantastic very well capped. Agents very good attentive and knowledgeable.

Rating:

4.0

I think the insurance cost per month is a little high.

Rating:

5.0

Clean, helpful employees.

Rating:

5.0

They went above and beyond. Manager and staff are great. 5 thumbs up.

Rating:

4.0

They made everything quick and easy! Moving is stressful enough and this was definitely a smooth process to go through with them.

Rating:

1.0

Imvery unhappy with the service i received. 4 u-boxes delivered. They were late by a day n one contacted me. Charges were made for rent after boxes were retuned and Garruntee for being late not kept.

Rating:

5.0

This is the the most professional UHAUL facility that i have yet to do business with. I believe her name was Jenn, she was very helpful and of great assistance. I’d recommend this place to anyone!

Rating:

5.0

good job, thanks

Rating:

4.0

Good service

Rating:

5.0

Jen is amazing! So helpful and accommodating!!!

Rating:

2.0

Jacksonville did okay, but overall worst moving experience I’ve ever had.

Rating:

5.0

Very helpful staff

Rating:

4.0

Did not see the facility I answered yes to first 3 questions but have no idea. Only answered so I could submit survey couldn’t leave blank! My box was stored there and was delivered on time.

Rating:

1.0

The storage outside have to much roach, ants and small insects . The only employee was too slow to do the job and poor customer service skills.

Rating:

5.0

This location has by far met any expectations I've ever encountered! They are wonderful!

Rating:

5.0

Great Customer service. Friendly staff.

Rating:

5.0

Very helpful and understanding to patrons especially after the hurricane issues. Top notch customer service.

Rating:

4.0

Every contact along the way was incredibly awesome. Thank you.

Rating:

5.0

I've been to many U-Haul locations preparing for an interstate move. This was by far the best service I've received from U-Haul. Larry Sanders was friendly, professional & efficient! Great employee!

Rating:

5.0

Outstanding service. Helpful and friendly service.

Rating:

5.0

Outstanding service and help. Enjoyable employees to converse with. Knowledgeable of services.

Rating:

5.0

The storage company was extremely a delight to work with and so clean and safe. It was well worth the money while we made the adjustment from one home to our new home.

Rating:

4.0

A little bummed that the price went up. Also I feel that whatever is left in the month’s rent should be returned.

Rating:

5.0

Always helpful, informative, and excellent service.

Rating:

5.0

Always helpful, never had any problems, highly recommended

Rating:

5.0

I had an outstanding experience with U-Haul Moving and Storage of New River. I will recommend them to everybody...

Rating:

2.0

Ur by a military installation. Hrs should be extended longer than 7 pm for customers w/o havin to rush through traffic. Also was not advised of the security system being down and completely off.