Customer Reviews for U-Haul Moving & Storage of New Rochelle

Rating:

5.0

Super helpful and accommodating manager and staff. Great selection of trucks, vans, and trailers.

Rating:

4.0

I reserved my trailer 3 to 4 weeks in advance so I would get my chosen pick up location. Not only did I not get it, I had to drive 15 miles out of my way (one way)for pickup and then had to spend 35 minutes in traffic I would not had to drive thru if I was given the proper pickup location.

Rating:

3.0

There is criminal/stalker activity in the area where this storage is located. I came on a few occasions to access my unit, and a large SUV with darkened windows, drove up to the Uhaul curb side. The car idles and it is clear these people are watching me, as I loaded my belongings into my car. The same SUV would drive up, each time I accessed my storage. On the day I closed the unit, a man got out from the SUV, came into the Uhaul office where I was, and started shouting my last name. It was obvious that he had noted my car license plates and found out my details.

Rating:

5.0

The tow dolly is not in perfect condution, has many fixes before but like bad fixed is not 100% perfect

Rating:

5.0

Mr.Ventura made sure I was very well taken care of. The assistant manager was very helpful and informative and had the best customer service.

Rating:

5.0

Self service for auto transportation items

Rating:

5.0

Great customer service. Upon arrival was greeted, Sales person was very helpful, explained all charges and fees. I will definitely recommend this location and return for future rentals.

Rating:

5.0

De pronto personal que hable español lo demás fue excelente

Rating:

4.0

The u-box left NY late and arrived in Florida 2 days late. There should be tracking, to relieve the stress. Perhaps recommend the customer put an air tag in the box. I wish I had thought of it.

Rating:

5.0

A tour of the vehicle I couldn’t find how to adjust the mirror

Rating:

5.0

Excellent customer service.

Rating:

4.0

I went to the office to pickup my truck rental. When I got there they told me a have to do the pickup on the app. What is purpose of choosing to pickup in person if all I had to do is use the app or website. I wasted 20 minutes trying to gain access on the app to pickup my rental that failed to fine the office location. Only after the five failed attempts on the app, that a rep. decided to help me in the office. Very disappointed with this process!

Rating:

2.0

First of all your hard sell on all moving supplies on your website is horrible. I wanted to rent a truck not get an upsell on everything moving. People were great but just 2 employees working the desk on a Sunday was a joke. Long wait and basically told here are the keys go find your truck. Next time Budget or Ryder for me Would not come back

Rating:

1.0

Rude staff and they raised the rent with abandon every few months. Not only will I not recommend U-Haul, I will actively campaign against it.

Rating:

5.0

Great Staff and quick respond when you return the equipment !! Nice peopel on front Desk Defently my third time renting a truck from there> will be my favorite Uhall rental

Rating:

5.0

Check-in check-out directions could be clearer/more prominent

Rating:

1.0

The vehicle stalled on me twice. I also had to give the battery a jump twice. I spent more time trying to repair the vehicle than getting the job I needed done. As a first responder, someone who rely on helping people find that this location rather take your money than help a customer. Stay away from this location.

Rating:

5.0

Facilities were convenient and exactly what I needed, and staff helped me through the application process and helped me to find my storage space. Top Notch service

Rating:

5.0

Guy at the front desk was super helpful and friendly.

Rating:

5.0

The online pickup was tedious! It’s a long process and the site didn’t explain how to get the key out of the box!!!!!! Luckily a guy was returning his truck and he was kind enough to help me. If he hadn’t been there I would have had to wait for the store to open which would have defeated the purpose of doing the move early. It would be better to have someone there instead of this process. And when I first was calling no one answered the phone! Everything else was fine.

Rating:

5.0

Have someone outside until the vehicle leaves to assist with taking pics and anything they may need before they leave

Rating:

4.0

Kind courteous and very helpful at this location.

Rating:

1.0

The woman front the desk was rude, don’t even looked at me when I asked something.I don’t was wrong with that $&@&&. Just I hope never been there again

Rating:

5.0

It’s always clean every time I go.

Rating:

2.0

Actually assist a customer to procure one of your vehicles. If the ultimate goal is to have full autonomous interaction then the application needs a bit more refinement.

Rating:

4.0

The overall experience was good. The initial transaction when starting the storage process was great, the store attendant was very helpful. In terminating my storage unit, the store attendant was callous towards me, even when asking for explanation of my bill. The facility was clean and the storage unit was good. I would recommend others to this location.

Rating:

5.0

Sorry I didn’t get his name but he was pleasant and very helpful. Service with a smile

Rating:

2.0

They messed both if my reservations up charged me way too many times and didn't want to fix their mistakes .

Rating:

4.0

Refund of deposit takes forever

Rating:

1.0

Highly unprofessional. No communication amongst employees. Poor customer service skills. Incompetency at its finest.

Rating:

3.0

There needs to be more front desk staff. When I came back to return the car there was no one working inside the shop & there was a line of people waiting. Thankfully the UHaul app made it possible for me to return the truck without waiting .

Rating:

5.0

The Woman who helped me was exceptional, nice, answered all my questions. overall great experience!

Rating:

5.0

The staff member was extremely helpful in getting us the vehicle that we needed for our move. I would highly recommend this location.

Rating:

5.0

The staff was very professional and an extremely helpful. Thanks

Rating:

2.0

I called days before my rental and asked for an additional day. the manager from this store called me 6 minutes after 10:00 am of my additional day and was very rude when I explained that i had the additional day. As I was actively moving every thing she was demanding to know when we would be done with the truck that I had for another 23 hours.

Rating:

1.0

I shared my concerns with receptionist who informed me should would inform her supervisor but nothing was done. Truck had a hole in it which allowed rain to trip on my furniture. No support or assistance provided

Rating:

5.0

5 stars uhaul branch location

Rating:

5.0

This is my 2nd rental from this location. I never had a better experience. Staff is great, everything was ready to go. Highly recommend.

Rating:

5.0

My only complaint was charging me an extra $20 because I didn't download the app for a night job

Rating:

5.0

Soda bottle left in the cup holder but otherwise it was clean and no mechanical issues at all.

Rating:

5.0

The U-HAUL reps were very helpful and ACTIVE listeners!!!

Rating:

3.0

The truck was dirty. The brakes were not working properly. The trucks was shaking vigorously as I was driving. I had to drive slow because the brakes were bad . The mirror kept snapping forward towards the glass thus I was not able to see the cars behind me or next to me. The mileage was too high at $2 per mile. I called and complained about the condition of the truck that caused me to return later than expected. That information was not put in the system. The some of the staff can be more welcoming and pleasant to customers.

Rating:

3.0

Notified about nail after ticket was closed .. issues with equipment damage report being falsely made for a time it didn’t occur and issued multiple receipts of different amount with little to no communication. Also issues with the insurance on the website not accurately matching what employees were stating. However, staff was helpful and informative when location was called to work out a resolution as the truck had nail it in at pickup from Maryland.

Rating:

5.0

Convenient I did Self service drop off after hours no human interaction

Rating:

5.0

Kind customer service . Easy pick-up and drop off

Rating:

5.0

From start to finish the process went smooth and without hiccups. I appreciate the above and beyond service I received from the time I walked in, to when I returned the equipment.

Rating:

5.0

Everyone I interacted with was friendly and helpful - great staff. The storage area always clean and well maintained. My only suggestion is about access to the drive in bays - move the trailers and allow door 3 usage.

Rating:

3.0

Have you counter person be more helpful. An not make one wait so long. When I got to your location she was taking other call and people instead of finishing assisting me.

Rating:

5.0

Out of all the u haul locations I've been to over the years, this is the most well maintained and best run. Always clean trucks and storage units, and always a quick and simple process. The manager there is doing an excellent job!

Rating:

5.0

Price and clear about mileage.

Rating:

2.0

I didn’t appreciate getting an email about my bill AFTER it was paid, secondly, I was given inaccurate information pertaining to if I was going to have to pay January after only being 4 days into the cycle. A different u-haul in the past didn’t charge me for about the same amount of time a few months ago. Finally, I found out I won’t be charged but initially was told I be. I hope to never need storage unit again & if I do, it won’t be with uhaul.

Rating:

3.0

My Ubox was shipped from Oregon to NY. The staff in Oregon were organized, polite, informative, helpful and timely. My box arrived a week ahead of schedule. After my box arrived in NY and I needed to pick it up and unload. I was required to schedule the pick up. This i did a week before the pick up date. Somebody called me 2 days prior to verify that i still plan on showing up on the set date, and i confirmed. I arrived 15 mins before my scheduled time on the set date. The staff didn't know what I needed, if it was just access or pick up. I was then told that my box is not on a trailer and I wouldn't be able to pick it up. The person who could put it on the trailer is not there, and there was nobody else who could perform this task. Then the staff discussed who called in sick, who supposed to be working, etc; things customers shouldn't know about, it's unprofessional. I informed the staff that my only option is to pick up the box on that day, and that i had a deadline to unload the box, due to another appointment. That is why I scheduled it over a week ago. Their offer to "just call me and get back to me" when somebody is available to help was ridiculous and I wasn't going to take them up on it. I chose to wait there because i had a deadline. I was informed to wait and that they will attempt to reach the general manager. Then I was told that another team member was reached who can put the box on a trailer and was told to come in, but that wouldn't happen for another 30-40 mins. An hour later my box was finally on a trailer; 90 mins after my scheduled time. Overall, the process of pickup up the box was very frustrating. The lack of organization at the New Rochelle location was unprofessional.

Rating:

5.0

Great location and service team. Fast and easy pick up and return.

Rating:

5.0

The floor of the cargo bed of the van was wet and I wonder if that is normal...

Rating:

4.0

Complete pre-inspection of Uboxes before delivery and refrain from delevering broken and unserviceable Equiptment. I initially received a severely damaged U-Haul box upon my initial drop-off. The sides of the U-Box were broken and detached, there were holes in the wall panels, and the roof was crushed and caved in, making it completely unusable. I attribute this to a lack of pre-delivery inspection, as I believe someone may have thought they could overlook these issues since my drop-off delivery was scheduled for midday before my arrival home. However, After contacting customer service and explaining the situation, a replacement U-Box was delivered. This replacement box was in serviceable condition and appeared brand new. However, waiting for the replacement did delay my packing process, However, U Haul was accommodating and did accommodate my original pick-up time, allowing me extra time to complete my UBox packing The U-Box did arrive on time at my destination, and I was able to store it at my destination a reasonable quoted price, Despite the initial issues, both the drop-off and pick-up of the U-Box container went smoothly. All phone calls to and from U-Haul were professional and accommodating. I had to change both my delivery and pick-up times multiple times due to my changing schedule, but U-Haul handled all needs without hesitation and with professionalism. I truly appreciate their efforts in resolving the situation and meeting my needs, despite the early setbacks.

Rating:

5.0

Staff was nice and fast, picked up truck fast and return was easy.

Rating:

4.0

Size of rooms very good for the amount charged; the parking spots at the back were completely occupied by parked vehicles - not clear if these were owned by drop-off patrons; if NOT these should be available for drp-off or pick-up patrons

Rating:

5.0

The app sucks. Attempting to pick up the vehicle using the app was ridiculous. It gave me errors in taking the headshot and would not take a proper picture of my license. I still needed the help Of the staff to be able to finish the process.

Rating:

5.0

Two thumbs up to the whole team and the truck itself. A great way to end the year!

Rating:

4.0

See above. They are charging me for pads even though they never asked me if I received pads. (Which I didn’t)

Rating:

3.0

Closing storage account was problematic. After notifying, national uhaul office and speaking with a representative, the local facility still tried to charge me appropriately two weeks after closing.

Rating:

5.0

Love the location customer service was awesome. I am satisfied very satisfied.

Rating:

4.0

You need a staff that's serious about the work they do and not solely rely on computers and the setup that U-Haul sets out for them to where the customer does all the work for them..all was needed was a touch screen and I couldve process myself bc they really did nothing and was not accommodating to my experience being stuck for 3hrs due to negligence on their part by not doing a thorough check up on the trucks before and after use especially when u get severe cold temperatures that would affect vehicles

Rating:

5.0

Don't change a thing

Rating:

4.0

The staff was very pleasant and helpful.

Rating:

5.0

All went smoothly and I would use your services again

Rating:

1.0

Very professional.👍🏽

Rating:

5.0

I was annoyed by the UHAUL Storage facility informing that they were raising the rent after 3months. Seemed dishonest. The staff were excellent!! Keep it up!!!

Rating:

5.0

Great experience. Drama free.

Rating:

4.0

Some of the associates were amazing, one gentleman in particular who we first dealt with. Those that followed were not so friendly or helpful.

Rating:

1.0

I filled a formal complaint with Market Manager. And will pursue further. Horrible customer services and management.

Rating:

5.0

Wonderful personnel

Rating:

5.0

Jared and Ventura gave me the confidence in storing my items there and Jared made sure everything worked for me. Appreciate it all brother

Rating:

3.0

Uhaul asa storage is great but the billing leaves alot to be desired you can not get a statement when paying online it also does not allow you to keep more than one payment methode on your account the space is there but after 24 hrs it deletes second one also it tries to force you to automatic payment also …. Aside from that if you pick pod storage it forces you to a given building there were 2 places closer to me than what it chose ..the other issue is the website itself has a lot of redirects in it so it takes for ever to load

Rating:

5.0

The staff was kind and courteous facility was also clean and well maintained.

Rating:

1.0

Arrived early buteft. 2.t hours late due to customer service trying to help multiple ppl instead of helping one at a time- I spent 2.5 hours there to get storage this is horrible.I expressed I was tired yet was disrespected. Given a top access storage to climb a latter when my gray hair is visually apparent.

Rating:

5.0

Overall great and convenient experience. Clean and safe facility. The only negative is the app and website did not work to initially pre pay and confirm purchase of room, so we had to argue a little for the “free lock” promotion since you only got that with completion of the reservation online.

Rating:

5.0

Ventura was professional ,friendly and knowledgeable. I appreciated his customer service skills and salesmanship. He is an asset to your organization and the deciding factor in using your company as opposed to your competition. Cynthia Bailey

Rating:

5.0

Gracias por haber hecho parte de mi negocio por tantos años y cuidar mis cosas de la mejor manera . Gracia gracias gracias

Rating:

5.0

Clean facility and great staff.

Rating:

5.0

Muy bien todo

Rating:

5.0

The entire team at this facility especially Ventura and Jarid treat me like family and that’s what uhaul is all about. My neighborhood dealer!

Rating:

2.0

My climate controlled unit is not climate controlled The lock was not in the unit. I need to have the climate controlled I reserved and now I have paid to move items in

Rating:

5.0

It was an easy experience. The only issue was we were in the auxiliary area and there are only 2-3 spots for loading or unloading. I think they need more

Rating:

5.0

I used your facility for almost 21/2 years, I guess I was satisfied. Thank you

Rating:

3.0

The frequent rate increases are a significant issue

Rating:

4.0

Very helpful employees

Rating:

3.0

It’s extremely hot in the storage area. Once you go pass the sliding doors, it’s super hot. I sweat during each visit because Uhaul continues to keep it on heat when it’s an average of 65-70 degrees outside now that we are in spring. Also my lock my was jammed yesterday and the customer representative did a great job with helping me. We both struggled trying to get it to lock/secure until he came back with the hammer and was able to lock it.. He stated he would put in a work order to get my locked fixed for unit 3263.

Rating:

5.0

Love this storage complex

Rating:

1.0

Great

Rating:

5.0

The team at this New Rochelle location has been top tired since I first met them. Their customer service is always outstanding. This is why I often refer people to do business with them. Also, the facility is always clean and whenever I have needed to use any of the bathrooms, they have been clean which gives a different level of comfort. They get an overall 10 out of 10 from me, I’m thankful for their professionalism and their kindness.

Rating:

5.0

Bruce was very helpful when I arrived to U-haul. Customer assistance at this location was very good, glad I came to New Rochelle for my storage needs.

Rating:

5.0

Pricey.

Rating:

5.0

Jahrid was wildly helpful. Perfect employee. Pay them more.

Rating:

5.0

Very pleased

Rating:

5.0

The Staff was very helpful during my move.

Rating:

3.0

Staff was hot or miss with friendliness. It was a good price when I started but the increases got out of control. There has to be more done with pest control, it was absolutely DISGUSTING when I cleaned my unit out! There were dead mice, the amount of mice and rat dropping were astonishing. Rats ate through my clothes, and many things were ruined due to the lack of climate control.

Rating:

4.0

The only thing wrong with storage space was the price kept going up like every eight months not good And another thing trying to get into the garages to get access to your storage. There were always U-Haul blocking or somebody’s blocking trailers not good. As far as the place being kept clean and neat, superb excellent

Rating:

5.0

Nice facility and helpful staff

Rating:

5.0

Everything was fantastic and if I ever need a locker I’d come back again, thank you to your professional staff and excellent facility

Rating:

4.0

I was hoping the hours of operations were a bit longer and open a bit earlier. Maybe open at 5am, for those who work very early and close at 11pm

Rating:

5.0

The person that help me was the best.

Rating:

5.0

When I first got there, I was slightly annoyed. I was going through a moving process and it was raining cats and dogs. Ms.Gordon at the Beechwood location in New Rochelle New York was very nice and pleasant. She changed my mood. She was polite and calm. Even though it started to get a little crowded, She made sure she finished up with me Explaining everything about the storage and the U-Haul before moving onto the next customer that’s customer service at its best 👍🏾

Rating:

5.0

Had a great experience at the Uhaul facility in New Rochelle. Had all my questions answered and received great customer service.

Rating:

5.0

thank you

Rating:

3.0

The manager at newrochelle was very understanding in the miss communication of my reservation that Customer service stated but other than that Customer service should get service correct

Rating:

5.0

I was really glad with the U Haul storage, i would gladly recommend it .

Rating:

5.0

Ms. Gordon was incredibly helpful!

Rating:

5.0

checking in was was easy.the place is very conenient for me. I greatly appreciated the staff who helped me getting situated

Rating:

1.0

Jason from Middletown Nj. And JARED FROM New Rochelle was AWESOME!!! Thank yous 10 stars!!!

Rating:

5.0

Staff was friendly and helpful

Rating:

5.0

Everything is so easy thank you

Rating:

5.0

All was fine.

Rating:

4.0

Ventura is very helpful.

Rating:

4.0

Very accommodating

Rating:

5.0

OMG. The attendant Jerry is the best. I loved be helped by him. Thanks Jerry. I give him 5 stars.

Rating:

5.0

Staff are helpful and very helpful BUT it’s getting too expensive

Rating:

5.0

The entire staff was very helpful

Rating:

5.0

seamless move-in. loved the courtesy cart to make it even easier. have to admit it was alittle spooky as it felt like I might be the first person to move into the new section of your facility.

Rating:

5.0

Excellent!!

Rating:

5.0

It was raining, so the covered parking access was great.

Rating:

5.0

Excellent experience.looking forward to using your services. Soon

Rating:

4.0

The light in front of my storage unit was out, for at least 6 months. (It was out when Ieft).

Rating:

5.0

I Really Appreciate THE WHOLE TEAM THANKS Mr. VENTURA YOU’VE BEEN A PLEASURE DOING BUSINESS WITH greatly appreciate your locations efforts and professionalism YOU GUYS TOTALLY ROCK!! My deepest gratitude 🙏. Peace and love to you all!

Rating:

5.0

My code didn’t work the first day and the manager allowed me to use his until mine was input into the systems. THAT is great customer service!

Rating:

5.0

Very happy with the whole process!

Rating:

5.0

It was as easy a 1 2 3 .thank you

Rating:

4.0

Courteous and friendly staff and very secure feeling environment

Rating:

5.0

It’s sad for me to have left this storage unit. As it turns out I needed more space but this facility did not have availability for a bigger unit therefore I had no choice but to leave. The staff was more than accommodating and I would recommend this unit to anyone that needs one. Thank you for all the great service.

Rating:

5.0

This U-Haul location provided the best customer service I've experienced in the two plus years that I've been a customer!!! The manager and his staff were friendly, patient, knowledgeable and very accommodating during my move in. I would highly recommend U-Haul of New Rochelle for your moving and storage needs.

Rating:

3.0

I was disappointed that the location was not climate-controlled, and also that each storage. unit was not lighted individually. There weren't any trash receptacles located nearby, either.

Rating:

1.0

Was ending my time with hail When emptying out the unit it had a lot of water I still had two more weeks before I needed to get out. But when I saw the water removed all items manager was not available called six times no answer was told he always answers his phone. Will await a phone call from him Monday, August 8, 2022 otherwise I will be writing a letter to the corporate office

Rating:

5.0

I like servis

Rating:

4.0

I managed to misplace my key. Would be great if we could have combination locks, especially where we could create the code!

Rating:

5.0

Everything was perfect 👍 thanks for you business and for all the workers

Rating:

5.0

Prices for the units keep going up not good

Rating:

3.0

The price kept changing going up.

Rating:

5.0

Very very good service

Rating:

5.0

N/A

Rating:

5.0

Staff was great everything was good

Rating:

5.0

All staff are pleasantly professional and helpful, always going above and beyond call of duty

Rating:

5.0

The young man who signed me up I believe his name is Antonio or tony was very thoughtful and kind thanks

Rating:

5.0

Easy, clean, helpful staff. Great place!

Rating:

5.0

Special thank you to Ventura professional Friendliness Best manager! Lose him and this place would be lost! I really had a great experience and would recommend visiting this uhaul just for this respect and pride he shows for your company. Thank you again Ventura

Rating:

5.0

Polite, friendly and helpful! One small glitch that was resolved with one phone call. Highly recommend!!

Rating:

5.0

Choose what I need for my stuff

Rating:

5.0

Very Clean and well kept Facility. I have Nothing but POSITIVE things to say about this UHual facility and the customer service was pleasant as well!

Rating:

1.0

I had numerous issues with my check in. The 1st was with the promotion. I got an email giving me the first month free. The contract # I had to valid ate the promotion wasnt working. I then called the 1800 number to resolve the issue. I was rest assured that there was no issue and the free month would be applied upon checking into my unit. I complete d my check in online and made my reservation. When I arrived at the facility to check in in was told the promotion ended. At took 2 representatives to finally fix the issue. After resolving that issue, I tried to go to my unit. I wasnt able to access it because the pin code in was given for the gate was incorrect. I then had to return to the deal to get my gate code reset. My check in process took over an hour. And I am a customer who registered fully online and paid in advance.

Rating:

4.0

Very positive overall experience, except that there was a line of people waiting to be helped by staff, and there were only two people working, one of whom was moving in slow motion (it took him 10 minutes to gather one customer's supplies, because he was finding and carrying one item at a time, when he easily could have taken multiple).

Rating:

5.0

Everything was flawless during the course of my contract. I would definitely use the service again.

Rating:

5.0

The U-Hail facility on Beechwood Ave in New Rochelle met all my expectations. The facility was always clean and well lit when I needed to access my unit. The staff at the facility and via phone was always very friendly and helpful. I would definitely use again if needed. Thank you.

Rating:

5.0

Always clean and the workers are very nice and helpful!!!

Rating:

5.0

After almost a year and half renting various units at a time I could said that's it's being a privilege to watched Mr. Ventura, handling the daily operations of this facility. At the times he wasn't available it was a challenge getting things done in an acceptable time manner. I will definitely recommend this place to friends and family. Good luck and God bless

Rating:

4.0

The facility and employees are very nice, but the policy should be revised, because if i pay my bill on time but end up moving out before the month is over, I should of received a prorated bill. I feel taken advantage. By U-haul's policy, not the facility.

Rating:

5.0

Thank you for your service.

Rating:

5.0

The person that helped me was outstanding and very informative.

Rating:

5.0

I can't believe how nice everyone was, and how easy it was. I didn't get real drop off instructions except to leave the van under the return sign,.I hope no problems happened after I left bc no one inspected the vehicle and I barely used it, only 3 miles.

Rating:

5.0

The staff was fantastic!

Rating:

3.0

You send out way too many emails

Rating:

5.0

With everything my family recently went through, it was nice getting awesome customer service. I truly appreciate it.

Rating:

5.0

NOT only would I recommend but have & the referral also availed herself of U-Haul services & was please as well

Rating:

5.0

Muy buena atención

Rating:

5.0

I have had only positive experiences dealing with Uhaul of New Rochelle on its crew. I actually recommended a friend who now needs a storage unit due to his upcoming move . I’ve also written positive reviews for this facility and crew on Google, Yelp and their Uhaul website. Thunmbs up!

Rating:

5.0

The manager and staff was exceptional and went over and beyond.

Rating:

5.0

I had a pleasant experience renting the truck and putting my things in storage at New Rochelle U-Haul . Cool , helpful crew, and clean facility.

Rating:

5.0

Really great staff! Great service and clean facility. Im so glad I chose this location!! Excellent place!

Rating:

3.0

Average because of poor customer service by Antonio. It seem he was only interested in charging the most cost he can find to customers renting trucks. It seem like he gets some kinda sales commission . He was rigid and unfriendly. Withholding info from customers to apply charges to there card unknowingly.

Rating:

5.0

This facility is the most modern ,clean,secure,and has the easiest access to my unit. From just pulling up to the roll up doors and not having to get out of your car the roll up door opens automatically then once inside the bay after swiping in the dollys are there to load my property once in a huge elevator and dropped off at my floor I have access to my unit through a huge roll up door. All the while protected by cameras and a convenient two way intercom where you are in touch with the front desk in seconds. They also gave restrooms on every floor which is great. It is the best storage facility I ever rented from and I rented quite a few. But now all my storage needs will be done at this facility solely. I recommend this facility to everyone including people with disabilities such as myself.

Rating:

5.0

Totally above my expectations in every way. Excellent service, friendly people, everything I needed.

Rating:

5.0

Our customer service rep was extremely helpful and took his time to assist us. Knew the different units and took his time showing us.

Rating:

5.0

Giselle was probably the best customer service staffer I’ve worked with. She was fantastic and a talented multitasker.

Rating:

5.0

Sylvia was outstanding. She was very efficient, thorough, and really nice to work with. On a busy day, she multitasked and dealt with several customers seamlessly.

Rating:

5.0

I'm a first time storage unit customer and I'm very happy I choose UHaul. The staff person that helped me, he's name is Christopher. He was knowledgeable, polite and very helpful. The storage location is very convenient to get to, well lit, and very clean. I especially like being able to drive into the storage building to unload my items. This will definitely come in handy during inclement weather. Great 1st time experience. Thank you.

Rating:

5.0

Staff is very helpful and courteous.

Rating:

3.0

My one and only complaint is that you are short staffed on the weekends. Everybody was waiting in line for what I saw was only one employee at the desk. You need more staff.

Rating:

4.0

Very helpful staff. Phone system can be frustrating. Staff who are helping customers in the store can’t spend the time on the phone since it causes people in the store to wait. It woulsybe helpful to speak to a rep at the location and not corporate office which can cause extremely long wait times on the phine

Rating:

5.0

Excelente

Rating:

5.0

Chris and Armando are the best! So accommodating, kind, professional and caring. And they both have lovely personalities to boot! I was sad to move out of my storage and say goodbye!

Rating:

5.0

Ventura and his staff were extra helpful

Rating:

5.0

The area where my storage room was located the motion detector lights would not activate as they should. The lighting was very poor.in this area.

Rating:

5.0

The knowledge and friendliness of the staff was excellent. As I was totally surprised at how clean and accessible as the storage area was. I thought the whole facility is was extremely well thought out.

Rating:

5.0

Fantastic customer service!!!!!

Rating:

4.0

Excellent service from the general manager Ventura Pacheco and also from the young lady that gave me the tour to the storage unit I rented. I apologise for not remembering her name. I am very happy that your services were so convenient and made my experience of this move less stressful. Thank you again.

Rating:

5.0

Thank you.. the drop off key is very complicated.. had staff help me out.. great service.. thank you.. Noel

Rating:

5.0

They were fantastic! The system went down while we were moving into our unit for the first time and they went above and beyond to help!!!

Rating:

5.0

Ventura was very helpful and courteous!

Rating:

5.0

friendly staff

Rating:

5.0

Clean, bright, and we'll equiped with supplies. Manager, as well as other employee associates are knowledgeable, professional and helpful. I would use them again when I need it. Thank you UHaul.

Rating:

3.0

Brought one way truck rental back at 4:55 pm on Sunday, 3/8/2020 and as if 9:30 am on Monday, 3/9/2020 the truck has not been checked in and no receipt has been emailed. Made multiple phone calls to customer service. Still waiting on phone call from Store manager. The unit was a “handicapped” unit with just a regular 36” door not a roll up “garage door” type. Made for storing items very difficult.

Rating:

5.0

Ventura was very courteous

Rating:

5.0

Great service

Rating:

5.0

Very nice rental truck and friendly people working there

Rating:

5.0

Exceptional

Rating:

5.0

Blair is absolutely amazing. Both last month when I rented truck and now when I rented storage unit. Informative, friendly went above and beyond. Answered every question!!!

Rating:

4.0

compliments to Mr. Ventora, who able worked with me (I am based in Rome Italy) to resolve a series of issues with the Meo unit N. Rochelle. Need to resolve over-payment for a pod but feel he can help

Rating:

5.0

Everything went smoothly. This facility has a friendly, helpful staff and the place is spotless. Very impressive.

Rating:

5.0

The young lady who checked me in was excellent, very knowledgeable made sure I understood everything and she was very nice.

Rating:

5.0

.

Rating:

4.0

The 5 cu ft storage unit suited my needs for the one month period that I needed to store things there.

Rating:

5.0

Excellent

Rating:

5.0

Storage facility is clean and secured

Rating:

5.0

Great staff of people working there.

Rating:

5.0

Really great and helpful staff. Wish the hours were better but overall and excellent experience.

Rating:

5.0

Staff are helpful, informative, patient and pleasant. Storage unit is clean ad easily accessible.

Rating:

5.0

Lovely representative, very helpful and informative.

Rating:

5.0

I was treated excellent by the girls they did a great job informing me of all my options.

Rating:

5.0

Great service. Only thing that could have been slightly more helpful was that the wait to check in was a little long. But otherwise, really happy with the experience. Thank you!

Rating:

4.0

Good service, great help

Rating:

5.0

Staff right on target to meet the needs of the customers. Clean & pleasant atmosphere!!

Rating:

5.0

Staff are very pleasant. Making sure the customer is satisfied & comfortable with your service..

Rating:

5.0

Particularly good experience. Al that one could ask for : clean facilities, easily accessible, secure. Staff courteous . Clean toilets. I highly recommend it!

Rating:

5.0

Awesome team and facility! I would recommend!

Rating:

5.0

Manager was great

Rating:

5.0

I moved from Albany, NY to New Rochelle, NY. Each facility offered very good customer service and were highly professional whenever I had contact with the businesses. Will definitely recommend UHaul

Rating:

5.0

The service provided by the manager and all the employees were excellent. Everyone was extremely helpful and courteous. They were patient and helped me with my concerns. Thanks guys!

Rating:

5.0

First time I used a storage facility, It was very good and hassle free !

Rating:

5.0

Helpful associates .

Rating:

5.0

Brand new superbly run prestine facility. Great staff and hi tech security with immediate video access to front desk from storage area.

Rating:

5.0

Ventura Pacheco, the Manager in New Rochelle was so helpful and extremely knowledgeable. Ventura's customer service skills are excellent and he went above and beyond to assist us. Ventura is terrifi

Rating:

5.0

Good service