Customer did not leave a comment.
LAURA DCustomer Reviews for U-Haul Moving & Storage of New Windsor
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were very friendly and accommodating to out of towers, the best.
OAKLEY M👍
WILMER PWonderfull service exceptionally nice and extra helpfull!!!!!!
Michael GVery friendly staff, one of my favorite locations. The uhaul checkout experience is still a mystery to though. All my info is/should be on file, and yet I have to go through everything again and again. Change the app to take care of everything and just have the staff help with the equipment
Gabor KSatisfied
DWIGHT MGreat experience and service
JOSEPH PThe manager and staff were absolutely beyond FRIENDLY. It might sound corny but I wish there was a reason to immediately rent something because they were just so nice to be around. You have an EXCELLENT staff at that location !!
JAMES MAgain....Electronic contact...sucks. Actual contact at store....Excellent!
JEFFERY FThe customer service was great! Cashier beyond helpful! Great, quick, easy experience!
NATEZA SMeecha was a huge help + was very accomadating. Filled with a ton of energy & kindness
CHANCLLOR LMicha, the GM, was the epitome of professional and accommodating. The customer service rep who "helped" us at the central processing (where the phone sends you when you try to call) did not schedule us properly for a hitch installation and gave us extremely misleading information regarding the price of our install. Micha was calm, understanding, and extremely helpful in resolving this issue for us. Our hitch was installed and Micha made sure everything worked out well. 10/10 I would highly recommend this store, specifically because of Micha!
lisa eMarissa was excellent and very knowledgeable, all my past experiences with U-Haul. I have no doubt that she has been the best. very professional and polite. I will recommend the location.
ALEXANDER MMore training for the help, but overall U-Haul was a great experience.
GEORGE MThe staff was friendly and professional, with clear instructions and recommendations.
ALPHONSO EThe General Manager was exceptional😃
DAVID FSeemed short staffed. Felt as though we were a bother picking up and dropping off equipment. Attitudes were not the best.
RYAN WTruck had higher mileage than I wanted; and I had to drive 65 miles round trip to pick up auto transport.The ramp lock didn’t work properly/ spring latch broken. The auto transport was not a good fit for Mercedes. Car has under panels and would not accept chain. Used straps through rear tires- but did not have attachment brackets- had to go around rear frame of trailer- blocked license plate. Front stop rails also cracked ground effects
ray dIt would be to have a larger customer parking lot.
gabriella rThe young lady was excellent beautiful person i would drive from anywhere just to deal with her just great service
ROBERT HNothing at this time
ISAI LMy experiences here have always been first rate. I rent a 26' truck 12-14 times a year. Keep up the good work!
FREDERIC JNo problem find
SHAKEEM SMicha Miranda was great she made sure all my needs were met! Highly recommend!
ANGELICA BOur movers were amazing! They were efficient and worked quickly. Very nice guys.
KEVIN KVan was not clean inside including seats were full of animal hair.
DORTHEA SEliminate confusion from the Newburgh office calling customer while customer is at another location picking up a rental truck. Have staff inspect vehicle for damage before they issue rentals to customers...Provide a copy of the vehicle checklist to the customer to verify condition of the rental.Leave a space for notes on the checklist.
DONNA TCorporate drive, which is not affiliated with U-haul, but the only street to exit to FROM U-haul is an unpaved, potholed mess. This made it very difficult to drive my vehicle with rented trailer in tow. The town of New Windsor should be pressured into fixing this side street. It honestly makes me hesitant to use this location again; it's that bad.
Mark SMicha Miranda was very helpful and informative with all questions she maintained patience and a friendly demeanor throughout my entire experience of dropping off my rental.
WILFREDO RFairly clean, HOWEVER, the engine died once in a neighborhood for seemingly no reason. Otherwise, everything went well; very friendly staff, easy to rent and return - no complaints!
JASON MIn and out real quick, equipment in great condition , and above all else great customer service.
ROBERT JEmployee very friendly and helpful
DEREK SNo problems with drop off.
CHRISTOPHER BCustomer service was excellent
Beatrice DGreat Job Guys
FRANK JI have no cimplaints
Janett VProfessional experience
Darrin SGood Job Guys
FRANK JStaff was friendly and professional, first truck was not clean and had an electrical issue but the manager quickly corrected it.
MATTHEW GThe place was well run.I think they may have been stretched a bit when gas customers came in, and customers were bringing back returns that had to be turned over fast. I don’t think that could have done any better. They all seemed to get along well and worked together.
RAY DNothing. The customer service was the best I have seen in many years. They were fast, polite, knowledgeable and personable! It was so nice to work with people instead of an app.
FRANCISCO JHave your workers stop putting extra fees on people how they say the cargo van I rented smell like marijuana or cigarette smoke when I don’t smoke I will not recommend to anyone
JAMES TWorst location.
Cristina R45 min wait at pickup and 10 min at drop off. Not acceptable
ROWLAND CI am very well satisfied with your service
RONALD CAbsolutely nothing, the entire staff is very professional and showed that they care as much for the customer as they do the facility and all the equipment. Always a clean and organized location.
ARMANDO H