One from your employee I don't know his name He was very rude and not friendly he was on the desk to help me i was asked him questions about if I can try the box to put in the dolly.he answered me very nasty I was mad he left me and he called coworker to help me this is not professional way to speak with customers.
Trailer Rental & Towing in New Windsor, NY at U-Haul Moving & Storage of New Windsor
Moving to or from New Windsor, NY? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in New Windsor, NY 12553 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in New Windsor, NY
Cargo trailers in New Windsor, NY are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul Moving & Storage of New Windsor!
Utility trailers are perfect for towing large or oversize cargo in New Windsor, NY 12553. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul Moving & Storage of New Windsor provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in New Windsor, NY and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in New Windsor, NY online today!
Trailer and Towing Supplies
My original reservation was canceled by uhaul rep bc someone else was paying a much higher rate on a one way. I only found out when I went to try and pickup the truck.
You sent me to a location that didn't have a truck and then I had to wait from 11 AM to 1:30 pm to pick up an available truck from a different location which was more miles away so you made more money and I lost half a day of moving...very disappointed probably won't use this company again.
I've been going to New Windsor U haul for a minute and always Experience great service When picking up a truck and when i drop the Truck off!! Everybody Who works there are Amazing and very Helpful...If Anything Overwork From what I've seen Over the past year...
I always have a great experience with U-Haul at this location. The transactions are fast and friendly, and the trucks are available at a reasonable price on short notice. Two thumbs up. :p
I had to walk around the vehicle to inspect for damage, that should be done by staff. That took an extra 15 minutes off of my 2 hour rental. I came back 15 minutes late and was charged for for the time that I had to inspect.
Extremely cold and rude girl at front desk. Was not at all helpful, needs improvement in customer service and a friendly environment.
As I expected, I had ordered a pick up truck and it was not available when we got there . they said they called and left me a voicemail, which they did, however it was on my office phone. when I made the reservation, I specifically included my cell phone as I don't check office messages on the weekend. I was upset because it took a while to resolve the issue and I ended up being late in getting to my first destination. we decided to take the cargo van instead and we decided we were going to need rope, I asked the sales person to give us the rope, which cost $2.99 and she started to roll her eyes. when we returned the cargo van, I realized after the fact that we were charged $99 for the day +3 additional miles when we should've been charged $19.99 for the rental +103 miles at $.69 per mile which would've cost about $91.00. I then tried calling Uhaul 800 number and after being on hold for about 15 minutes and someone finally picking up, we were then disconnected. VERY frustrating!!!
The workers were so rude, even the general manager was super sassy and rolled her eyes when I couldn't access my license from my wallet easily. Never said thank you or showed any type of good customer service. Wouldn't recommend.
None of the U-Haul locations pick up the phone. We had to drive to each to find box truck. Wasted 4hrs cause no one was answering. Bad.
Very upset made a reservation in Newburgh rt 9W checked personality day before to make sure truck was available for next day Got there no truck had to drive to NewWindsor to pick up truck I needed at this location truck was clean and process was fast waisted time in Newburgh location after having a reservation what good is a reservation if you get there and truck is not available and have to go elsewhere to get what I reserved should have been given a discount at the very least for my inconvenience
The staff were professional and courteous. The location was clean and well maintained. Oddly the phone never rang (others and I were never able to reach anyone onsite?..) The truck was an old U-Haul painted over White. The truck smelled badly. We reserved a truck from Dutchess county, NY. Less than an hour after receiving our confirmation we received another saying that now we would have to pick up our truck 8 1/2 hours later at another location, 30 minute drive away. The manager was not available for any conversation and never called to review our concerns about billing = poor customer service.
Simple check in/check out. The staff was friendly and accommodating
Driver side seat belt latch was broken.filled gas more than I recieved but still charged for gas
Everything was perfect
I reserved online when I arrived, my truck was ready , I check in at the desk , they verified who I was , made sure the paper work was set , hand my the keys and I was on my way - Quick and simple!
This was not my scheduled pick up location. It was changed the day before. It was 18 miles away from my original location. Customer service rep was rude. I had no other options.
I returned the uhaul rental the same day that it was rented. I got a call two days later asking when the truck would be returned. However if the employee that originally received the rental back from us was not busy making inappropriate comments to my spouse, the return of the rental would have been registered correctly and not 2 days after it was returned.
Nothing... Continue the GOOD, FAST & EASY SERVICE... Would recommend to family and friends & use again.
it is always a no hassle experiance
U had 1 Lady behind the counter. She was awsome. But she needed help.
Did not have the reservation that I made in line in their file. Had to resubmit ALL the information again which was time consuming. Not to mention the hours I spend on hold for several day's trying to make this reservation Poor service and pricing on line for furniture cart was $7 and at location charging $20. You can keep it !!!
Great people and they did all paperwork real fast.
A lot of pros and cons. Mostly cons. #1 you guys owe me 300$ for Hitch you said you had in stock but didn't and charged me Been 3 days. #2 you over charged me and still pending return of the funds for a trailer rental u charged me 2 days and only used it for one. Quoted me for 100$ but was charged $180. No employees wore masks at all, the female "general manager" had poor customer service skills. Sounded like a robot. No emotion. Very monotone. One good thing is they got Truck early for me as requested so I get why tuck was dirty, windshield washer was empty, tires were all over the place, oil was due but some of those things could have been addressed before giving it to me. I think the MOST FRUSTRATING thing is you CANNOT get in contact with the location. It rings for 2 minutes then gets transfered to some corporate employee that you have to wait FIFTEEN MINUTES for. No less! And they are not at the location that knows nothing about the specific location(which is how I got charged for a hitch that was not there). I had one person that was super helpful. Other than that everyone else was below par. I didn't go out of my way to make this review but you asked me to in my email so why not. I run a corporate business And if any of my customers got this type of experience I would compensate them immensely. I've used uhaul my entire life so its not my first rodeo. This is by far the worst experience I've had. Stressed me out all day. My full rental purchace is $150 worth and I currently have about 500$ of charges pending and I'm out that money for days over lack of proper invoicing and inventory control on your end.
Satisfied with the service