Christian, (at the Vaills Gate location) was lovely and extremely helpful. He is very customer service oriented. An absolute pleasure to work with.
Denise GCustomer Reviews for U-Haul Moving & Storage of New Windsor
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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MARY MThe general manager, Ms. Ortiz, was very helpful - over and beyond excellent customer service.
Michael VThird time in 3 weeks I rented a truck from this location. Good selection and friendly staff. The last 10’ I rented was horrible. I was worried it was going to break down the entire time on a 250 mile round trip. Low oil light came on, it was 3 quarts low Stopped half way through the trip, it wouldn’t restart. Had to get it jump started at a rest stop in the middle of nowhere NY state. Alternator wasn’t charging fully. Dropped vehicle off, within a few minuets there was a small puddle of oil under the engine Horrible experience with this truck. Maintenance is over looked on the vehicles that they send out.
STEVEN OEveryone was very helpful
Maximo PThe two women at the desk on a busy Saturday morning were professional, knowledgeable and very positive, helping everyone through difficulties with reservations, etc, and smiling. A pleasant experience.
Mike MAll the staff was helpful and friendly. They were very busy, perhaps somewhat understaffed!
Lance HKeep equipment maintained to operate safely and operable during customer use.
Jamel BI need my car to be fixed because one of your employees hit my car with a trailer the day I was returning the equipment I rented.
LEONEL NStop charging extra fees and fool people with prices
RICHARD ANo becouse you Guys want to charge xtra because someone forgot to tell you about any damage to the equipment and never mention to take it a picture even if you paid insurance for the equipment. Didn’t pay nothing but it feels not contable we those kind the rules without not knowing
Eddy VThe customer service was excellent he dealt with us very professionally our visit was very smooth definitely 👍🏾 come again
radcliff gThings appeared to be fine just the way it was.
Walter JEverything is good thank u. r.
Rafael RThe app sucks and there were not enough workers to handle the demand of people coming. The woman working was lovely and was working so hard but with all that had to do there was waiting and the app wasn't working correctly. I think the location could just use more staff. Or if there was more staff then they need to be working because I only saw her.
Steven ZTerrible experience, I got over charged for nothing!
Ernest RCustomer service was A+
Clifton PStaff was super friendly and helpful.
SHAWN MAt this time I can not say everything went very well for me.
CHARLIE LThe exit road needs blacktop.
Eric pArrived to pick up my one way long haul 20 foot truck and they did not have it. Mind you I had reserved this truck 2 months prior to pick up date. It was early in the am 740. Of course not happy at all with this I was told they would give me a local truck which was old with 177000 miles on it. Not happy because I had a 5 1/2 hour drive after the truck was loaded and it would be evening. I get in it and there is no usb ports for charging with you need for traveling. If I had know I would have brought an old charger that you put in lighter socket. Only good thing was it was full of gas! Proceeded with the truck to load and it was a kluncker. . I could hardly get 55 miles per hour going up a hill. I just couldn’t wait to see what speed I’d get with it loaded! The seat was warn and low to the floor. Yes I could move it forward but not up! The suspension was terrible it shook me and was so load I could barely hear my phone. Yes it was clean, but no good to me if I broke down. Many prayers said and thanked the mighty Lord God for getting to my location and safety!
Pearl BThere are not enough people working. Had to stand around and wait for someone to help me. Then the person that set up my reservation set up the wrong piece of equipment. Had to call back and correct it so I would have the correct trailer.
Peter LNothing.very good service,,,
Shaul VThe truck I rented was very damaged and not so well maintained. Would not rent from this place again. At drop off I waited for someone as mention on drop off spot and no one came. Had to do it on the app.
Omar CExcelente servicio
manuel rCommunication, making sure everyone is on the same page . Everyone knows what they are talking about.. My experience was not great.
maurice fProvide better promotions and let customers know that mileage is .99 cents for each mile and not unlimited. The door on drivers side wouldn’t close properly.
Cassandra BTruck interior and windshield was dirty. Could have done a better job cleaning it.
William LWe had a scratch on the van. I was not sure how it got there. I did not take pictures before hand. I did not see the stretch before hand. It may have been there. It may have not. But I was not happy to be charged for it. The manager and the staff were very helpful and very kind and dealt with me wonderful they did a job they did what they were supposed to do. Excellent service. And kind.
AHRON RThank you
CHARLES CI was not given enough miles for my move then I got overcharged.
EMMANUEL MThe employees were very kind.
harvey wJust keep doing what you’s do. Your company is accommodating and proficient. Thank you !
James WBrakes weren’t very good. The vehicle should be checked for next customer
MEGAN LLower your prices it’s gotten out of hand Home Depot from now on
GLEN DSiempre que necesito alguna unidad para gestionar los servicios de mi compañía puedo contar con ellospara gestionar los servicios de mi compañía puedo contar con ellos
JOSE VQuick pickup and drop off! Went so smooth.
Josefa QEven though the workers never complain they are courteous, and professional. it’s often they’re by themselves it frustrate the awaiting customers.
WALTER EI use this location frequently for various types of equipment and am always satisfied.
ALEXIS WAwesome and friendly staff. Made my life easy! Will definitely come back.
Daniel MI think this was the best U-Haul hub I have ever seen. Please keep the good work.
Jose GThe staff was very friendly and helpful.
KRISTOPHER Kvery good thx
AHMED HHorrible customer service!
MATTHEW JVery good service 👏
CARLOS CNeed more customer parking near the entrance
GREGORY SI had a nice experience. The lady at the front desk was very helpful and pleasant.
MATTHEW STaking photos from the link did not work. You are assuming there is sufficient space to back up enough to take the view requested. Thorough/clear instructions regarding the link would be helpful!
MARK JThe plate on the trailer was expired in 2021. I was harassed and made embarrassed by having to call my sick and elderly father on speakerphone before they would allow me to rent the trailer I had reserved. Been coming here 8 years never had that happen before. I am appalled. The trailer had a light out on it and upon return they tried to penalize me for it. Not my fault your equipment is bad.
RICHARD CMicha went above and beyond to assist with my moving and storage needs. She’s the best
RICHARD BStaff is great
JOHN Zrepeat customer at this location. lovely people work here, very fair and helpful.
SEAMUS MNothing
DENNIS MGreat location, awesome staff and easy pick up/drop off.
RAYMOND JMore than satisfied
CARLOS MThank you, well done!
JOSEPH PBoth the pick up and drop off were done quite quickly. The staff was courteous, polite, and clearly explained all the charges.
ANTHONY EThe employees was very helpfUl
NICOLE A