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Alta G | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of North Anchorage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Clerk was not helpful & i have a serious problem with the bill.
MARCO DMichael was awesome!
Nathaniel PThis location is always efficient. I try and only go to them when I can.
JOSEPH RGreat staff, very helpfull. Pleasure doing business.
WILLIAM Seasy to pick up and drop off
JEFFREY NI used four different U-Haul facilities for this long one-way trip. All of them were excellent! Helpful staff and great equipment. I appreciated the opportunity to participate in the equipment distribution program, with incentives to relocate a trailer for U-haul along with my scheduled 26-foot van rental.
Kevin SThe staff was always helpful and when I was moving my belongings out they were a big help as well and made the process super easy
VALENTIN C | Overall ExperienceThis is my second time using this specific facility. I have never been disappointed by the location or the service or the staff. Thank you for a wonderful experience, both times.
tammy r | Overall ExperienceNothing at this time. Amy was awesome and very efficient, professional, and provided a comfortable environment for a great experience.
JULNUDDA JEngine ran rough and sounded like it was going to stall, and it did once at a light.
JOHN PCecelia did a good job taking care of her work and training of her coworker
WILSON NOnly issue was price kept going up every year.
andy s | Overall ExperienceTrailer jack
RICHARD KMichael was very courteous n kind. He is a very excellent CSA. Thank him for his kindness. Good deal uhaul.
DOLORES WThe dirtiest vehicle I have ever rented from Uhaul. You can do better.
Ed HMake your mileage rates more known and clear on your advertising. Other than that great customer service and good location with great service.
DARRYL SThe trailer had brand new tires on it and was ready for me when they said
Keith LJust wish to have access to my belongs at anytime
LINDA E | Overall ExperienceThe worker at the desk told me it had 1/8 of a tanks DJ if I brought it back with 1/4 of a tank I would get 20 dollars back. When I went to the truck it was on Empty. The lady at the desk went and looked for cans and then some other lady had a can at the truck filling it up when I went back. She was very rude and said people steal their gas every night and there’s nothing they’d could do. And I stated what was said when I picked it up. She said very rudely well you’re going to the gas station or I am and that she’s been at the gas station all day already, it’s only 2 minutes away. I said alright I’ll go I just don’t want to get charged for the gas or having no gas. I put 70 dollars in the tank returned it a day early with just under 1/4 of a tank. The man I dealt with on the return was great. He cleared up the miscommunication and I wish I would’ve had him sooner. He said there’s no reason I should’ve went to the gas station and it filled up with 70 dollars myself. Terrible pickup experience
ELIJAH PDiane was helpful, responsive and pragmatic.
OLIVIA YEmployees are very helpful and professional. They helped me so fast I wasn't even in the store for more than 5 mins. The best customer service ever!
KONG MSo I had a lot of issues. But the staff were all awesome. My rental had no gas because it was siphoned from the truck. The lady who checked me out was able to get me gas and told me not to worry about returning it with gas due to the issue. I still filled it up and returned it with over a half tank. Because of the issues I had the lady who checked me in was able to give me a discount for the fuel I put in. They were both really helpful and did a great job given the crappy location and people siphoning gas. I appreciate them.
DAYTON RVan up ready at exact pick up time. It was easy to return as well.
MARCIA DAppreciated the information and help provided by staff!
Garin M | First ImpressionsEasy to deal with
CESAR VNice experience, thank you.
JESSICA HI DID APPLY PENETRATING OIL ON THE CRANK FOR THE STRAPS. THEY WORKED OUT FINE.
MIKA NEveryone was wonderful and helpful! Thanks for making a hectic day a little easier.
shawn h | Overall ExperienceStaff was great. They found a small part to my safe when they cleaned out the vehicle, called me and held the part till I picked it up.
DUANE DMore room for after hours drop offs would be nice, or atleast indications of s second lane . Otherwise friendly staff, truck worked as intended,
Nicholas BPick-up and delivery after use was very easy. The personnel at U-Haul were very professional.
DAVID MNot a thing
CHARLEEN BNothing. The customer service on both ends must amazing. Not only did my box stay on schedule it arrived early and scheduling drop off and pickup was a breeze, I couldn’t be happier.
carl aThey make things very accessible for there clients .Always happy to lend a hand
Flora T | Overall ExperienceClean the mirrors and glass the interior,dont lie about the amount of gas before the trip,remove the big pallet and cardboard from the rear of the box truck so we can fit our load in then have to reload it to bring back to uhaul. By far the worst rig i ever rented by uhaul. Then you charged me for the use.......Thank you very much I'm not finished Almost got in a wreck on the Hwy because of those filthy mirrors
JEFFREY LApp was not easy to use but called customer service and they walked me through. Very helpful and polite
Leslie HThe staff were excellent help!
shawn h | First ImpressionsThe gentleman that hooked up our trailer, I believe his name was Steven, was great! We had to switch vehicles due to our trailer lights not working and he was patient and easy to work with!
HEATHER RLove all the staff here! Wouldn’t use another location ever.
Michael SI still have no lock so can't store my utems
Jose Z | Online Move InFriendly fast, awesome
MAYNARD MRaymond was very helpful
Richard HMy dolly was so rusted I couldn't use it. Could not move the car where I needed to. I dropped the dolly off the same night. Poor equipment Quality
JEREMY WExtremely friendly and helpful staff, amazing facilities
carl a | Overall ExperienceWhile the truck was clean and worked well, the plastic over the instrument panel should be replaced as it was cracked and discolored.
MARK MExcellent customer service.
MASANEH JEverything was great transaction went smooth
JASEN MKarma and the gentleman with long white hair were stellar employees
TAMARA SAll good except they charged me $63 for fuel when I returned the truck with a full tank. Fortunately I took photos of the truck dashboard when I picked it up and when I dropped it off, to prove I returned it with actually more fuel than when I picked it up. Hopefully I'll get refunded soon. Very friendly staff at this location. Quick and easy. Way better than the one on Old Seward Hwy south of Tudor road.
PETER SKeep doing what you’re doing!!
Olga GJust Keep on Keeping on
SHAUNN Cgot a small car and need to move big items like your bed, dresser, table and etc.. UHAUL is perfect. grab a van or pick truck, couple bucks and you can get your day done😎
PIO TGreat service, good people.
JAMES MI just sent a review, however i forgot to mention that I could not send the review without checking the boxes above. So, no i do not know if my stuff has arrived safely, or on time .
BRENDA Bpick up time: 2pm 12-14-24 Sat. ...cargo van 1. Rearview mirrors(driver door & passenger door) extremely dirty. 2. door windows, also, needed to be cleaned.
ERICK HWe had to access uboxes and also a rental truck/dolly. Great service all around, thank you!
TIA GGreat customer service.
JESSICA TPersonnel were very friendly and helpful! Thank you!
robin gGreat experience from start to finish! I really appreciated that text letting me know a customer service agent was going to call me shortly. Would use again in a heart beat!
Brooke BI had to go find the truck I rented because no one brought it up to the building while I was inside doing the paperwork. It was raining and the lot was frozen which made it slick to walk. I had too basically take photos of the truck and do a checkout because the 2 workers said it was not policy to do all of that anymore. I filed a complaint because of the way I was treated.
MICHAEL CGreat customer service with a well maintained vehicle. No problems at all, thx team
BRYCE BThey two people that helped us were amazing. You have a Great staff that does their job very well. Thank you for having people that can do a great job at their job.
Thelma M | First ImpressionsThe inside was dirty and the back was not swept
Julieta FGas was low when I got it but love the service
AIDEN BVery well kept storage unit. Staff are very friendly, patient and helpful. When in the storage facility, appreciated the security
Brenda B | Overall ExperienceNo snow/ice scraper. Online check in is slow. Noone came out to check me out until I was done using the site. Fuel was not full.
Randy HDelivery drop off and pick up drivers were very experienced and kind.
John DRaymond was excellent but the bigger with long white hair was an absolute disgrace to your business. He had his personal cell phone out, couldn’t find my reservation, and didn’t know how to handle a difficult customer.
ANN RThe customer service here was wonderful
AUSTON KI’ve used several U-Haul businesses in Anchorage and the valley and this is, by far, my favorite. The employees are kind and helpful. Will definitely only come to this location from now on.
JENNIFER MPicking up the rental was fast and easy. Staff was friendly and helpful.
Ryan OThe check-in process on my mobile app wouldn't work. When I went into the store to have them check me in, there computer system was not working for about half an hour. The person who helped me was trying, but he was at the mercy of the glitch in the computer system which I understood has been a problem for awhile. If it wasn't for that delay, my experience would have been excellent.
Mark MExcellent customer service and knowledge about each equipment. Got me on with the right trailer for the job I needed to complete!!!!
SARA CStaff provided outstanding customer service. Diane does a great job! Thank you for your helpfulness!
todd m | Overall ExperienceWe paid our rent and then circumstances had us move out one week after we paid our rent. There was no refund available I was told. I’m sure they’re renting out the unit that I was in and getting another person whole month of rent all we’re asking is a prorated amount to be refunded us specially in this time of everything costing so much. I had requested the manager to give me a call and I have received none as of this date!!!
Judy G | Overall ExperienceAbove and beyond!!
Catherine D | First ImpressionsThe women at this location are great! Efficient, courteous and a pleasure to know; I always buy supplies when needed.
CHARLES H | Overall ExperienceGreat secure and convenient location for our household goods when we moved. Customer service was great. Hard to get ahold of the office by phone which was inconvenient when we no longer lived in town, but when we did reach staff they were great. Would use them again.
Chelsea H | Overall ExperienceLocation is good for my needs
Pearlie G | First ImpressionsI am leaving due to the constant increase to my fees. I simply can no longer afford this. Fees have increased yearly, & while I understand your fees, etc. have gone up - this has gone out of my range. I wish my salary had increased as much! I’m also disappointed that I cannot get a refund for my August fees. So now, you keep my fees PLUS rent the space out again. Oh well, perhaps that will help keep fees lowered for another 6 months or so.
Susan O | Overall ExperienceDidn’t wait long and service was friendly and fast!
Debra M | First ImpressionsThe manger is all about customer service.
Christie S | First Impressionsgreat communication and the feeling that my personal belongings was well taken care of was the best
Sabrina K | Overall ExperienceThe hours of operation were incorrect online. Nice facility
KIM S | Overall ExperienceExcellent storage facility! We appreciated the security, cleanliness, quality and service.
camille b | Overall ExperienceI am looking forward for a great experience and a great safe feeling at this facility
Sammi P | First ImpressionsHonestly the best storage experience I’ve ever had. My stuff was safe and secure, I had no issues what so ever. The facility is super clean and I saw no signs of any critters! I will definitely use this location for my future rental and storage needs. Thank you guys :)
Creacy B | Overall ExperienceExtremely clean facility, super helpful and kind staff! If we need storage again this will be our place!
MICKI D | Overall ExperienceThis facility was a pleasant experience. The staff was always friendly and helpful. If I am in need of a unit in the future, I will call again.
tammy r | Overall ExperienceI have been a customer at this U-Haul facility for 14 months. On one occasion, I contacted the management after noticing that the restroom was dirty and there were signs indicating that a homeless person might have been using the building after hours. After my feedback, I noticed significant improvements during my next visit, with a new, attentive staff member maintaining a clean environment. I am pleased with the excellent service and friendly team at this facility. I would certainly use their services again if needed and would recommend them to others.
Theresa A | Overall ExperienceDiane and her team were friendly and helpful! They were able to help our non-profit organization assist a Veteran in need and we are very grateful!
Keith J | First ImpressionsI would have said excellent or above average, however, upon opening storage door, I quickly realized that the units was waaaaay too small for what I need it for (an entire house). I then went into the main building to speak with a representative and he was understanding when I explained to him that I didn’t realize it at the time that I did the rental online that this unit was a medium sized unit and all of my stuff would simply not fit. The only help he offered was that he didn’t know what to do and said that I needed to keep calling in to see if something larger becomes available. In the mean time, I have an entire house to empty by next week and nowhere to put all of my belongings. A simple refund would have been nice, since I have yet to move anything in, let alone put a lock on the door.
Kimberly K | Online Move InThe card access wasn’t really covered online but in store staff got me going and up to speed
Andre S | Online Move InEverything went smoothly. Would use again!
robert k | Overall ExperienceFriendly customer service, very clean and safe.
Corinna P | Overall ExperienceConvenience location off the highway. I was able to rent a van and load my belongings into the storage facility on-site as well as return the van when I was done! Thank you U haul!
sheila l | Overall ExperienceStaff went above and beyond when I needed to move out of the storage locker. I can not recommend the helpful, friendly, and professional staff at this location more!
BETHANN H | Overall ExperienceIt’s in a run-down part of town, but it seems like the whole town is run-down.
Merle A | First ImpressionsMain doors were always locked. Key card never worked. When I addressed these issues with the manager I was ignored. I chose U-Haul because you provided a service that I wanted which were hours of operation from 7:00 a.m. to 7:00 p.m. the doors and the staff were never there at 7:00 a.m. causing me delays to gather my work tools from the storage unit to work I haven't heard lost revenue due to that all because of a lazy manager who doesn't care about anything but herself.
JOHN W | Overall ExperienceI appreciate how clean in sight and smell the units remained my entire time as a user. My only critique is the homeless drug users who would hide out in small spaces until after-hours and then they would eat and “play” at night when there wasn’t an employee onsite. There were several times I was uncomfortable there alone.
MICHAELA T | Overall ExperienceDiane and her staff are working diligently for the customers day and night. Customer satisfaction and service are at the forefront of their priorities. Thank you for your dedication and attention.
Harley S | Overall ExperienceIt would be nice to have lighting over the units themselves, to better see the contents.
William S | Overall ExperienceThey didn’t have my uhaul ready and it also didn’t have any gas in it so I had to get gas before hand. They also rented me a storage unit on the first floor and then didn’t have one available. False advertisement
aundrea g | First ImpressionsWe’re very helpful with anything I needed
Gary A | First ImpressionsPretty easy going throughout the whole thing, super friendly and helpful workers. Will definitely check them out next time I need anything they can provide.
Britney K | Overall ExperienceMy unit was supposed to include a free lock inside for storing my items however it did not, the app for the truck did not work at all most of the time either.
Caleb W | Online Move InI say no to the low lit because there is no light in the unit, only in the hall.
Shenai S | Overall ExperienceExcellent customer service from the guys that were at the office. They were shoving snow outside, clearing it for customers—good people who care about their safety and clients.
Theresa A | First ImpressionsI secured a storage but never used it so closed after two months as plans changed.
Leola M | Overall ExperienceStaff is generally unavailable at this location as they are almost always out and about helping other customers or handling other issues in the back of the store. When I opened the storage unit there was no one in the office space for almost 15 minutes.
JONATHAN J | Overall ExperienceThe guy that helped me was very nice.
mckayla g | First ImpressionsMy overall experience was not great. Some kinda fraud when I would pay my bills with money order of 2hundred. I'd get late fees add on and constantly get notifications that said your last payment of 130 you still owe 70 plus the now fraudulent 50dollar late fee. That kept compounding, then I paid early to keep same rate for rest of the year. They kept over charging me to the new rate, and wouldn't expect the payments saying that it's partial. Then access another 50 dollar late fee . Next it compounds again. I had bad dreams and crazy anxiety of them auctioning my little bit of stuff off nightmares people. I believe the Boss lady Mrs Diane who is an absolute amazing manager is great and deserves a raise far as I'm concerned. Has emplimented a new system where they now take a picture of the money order. (I do always take a picture and the time/date. It's a good habit to use when paying with instruments like money orders cashier ,check ,checks. She's fair and will try to help you! I can't say enough about her professionalism! Mrs Diane you are a sweet special lady and I really appreciate your patience and help. I got my mother's pictures and few things back that would've been tossed out at a auction! Thank you for everything may God grant you passage in your time of need. Peace ✌️ outta here . Sincerely MMQ.
mazceo q | Overall ExperienceThe staff was 5 star, they were very helpful with a problem I had, and I was very satisfied.
TOMMY B | Overall ExperienceOnly issue we had was a mix up on the size of storage we needed. We set up a 10x10 and got a 5x10 instead. Had to throw 100$ towards the bigger unit instead of it being free.
Seth W | Overall ExperienceEmployees were really helpful, but the first unit they rented me was already rented to someone! When I went to look at it, there was a lock on it. Luckily, the employees were still hanging out in the office even though it was after hours and stayed to help me.
Julia S | First ImpressionsAfter being at so many other storage sites in Anchorage, this one is now high on my list. Clean facilities, I’m at ease knowing it’s secure, and the complimentary carts impressed me! Thank you so much! I will definitely be using U-Haul for all my storage and rental truck needs.
Creacy B | Online Move InGreat service but I think that if you loose your keys, you should have a deadbolt cutter on the premises. I was locked out for a year and a half. We finally bought a lock cutter ourselves. Outside of that I love everything else about my experience and would definitely recommend you.
Diane J | Overall ExperienceClean, friendly and efficient!
Daniel L | First ImpressionsI did the help of Uhaul tracking to get a trailer (6' x 12') located in Anchorage not Fairbanks.
Albert W | Overall ExperienceFriendly and patient staff!! So, enthusiastic about assisting customers to ensure we are satisfied and that is 100% true.. For me, I felt that genuine pride of being a Uhaul employee..They were just radiating positive Vibes when I was there.
Keisha T | First ImpressionsSo far its been a breeze!
Brandi H | First ImpressionsI asked multiple times for my latch of storage unit to be fixed for 2 years and it never was.
Christopher L | Overall ExperienceThis place is clean and secure, and Diana is a great manager.
Yveline J | Overall ExperienceDue to my working hours the facility should be open a little longer for people who work to 0500 during the week.
izaak c | Overall ExperienceThe newly staff is not friendly , I was there over a year and ran late with payments on the tail end of my stay , was not polite in asking for payment
Jebther G | Overall ExperienceConstant breakins of units while accessing my unit and no employees to be seen. Uhaul trucks stored too close to doors making it hard to pick up from unit.
Brent F | Overall ExperienceAfter a second attempt, I was finally able to store my items. Initially reserved a unit in January 2023 and when I arrived April 22, 2023, after relocating from North Carolina, I was informed there were no available units. Thankfully when I returned April 28, 2023, a unit was available.
pamela D | First ImpressionsThe Manager Dianne is absolutely fabulous, her ability to multitask so many dynamic situations at this location is amazing. She has a fantastic crew and all are extremely knowledgeable and friendly. Honestly, this is the only location I would ever use again. Thank you for an incredible experience.
Tim H | Overall ExperienceYour staff and facility are excellent they meet and exceed my expectations of a storage facility they are very friendly and courteous
Robert B | First ImpressionsThe staff was wonderful. However, the computer system made it difficult for staff to do their job, and assigned me an occupied unit. The staff worked diligently to get me squared away, but between the initial reservations glitches, computers freezing and wrong units, the score is lower.
Juliana C | First ImpressionsI was helped significantly by your facility and it is the bougeyest storage unit I have ever had. I feel like my belongings are safe, if I need anything that the staff will be there for me, and like I'll be able to keep moving forward with my life thanks to having this space.
Sam l | First ImpressionsCommunication is very poor. The late fees and extra costs are unreasonable. The manager is very rude and unwilling to show any willingness to help people that are experiencing a hardship. Facility had cockroaches in the restroom.
Kasandra K | Overall ExperienceThey were very helpful and friendly.
Helen S | First ImpressionsWonderful customer service!
Corinna P | First ImpressionsI did not receive the lock I was supposed too on check in. Additionally, I signed up after being offered my first month free with a one way uhaul move. As I had a one way move I reserved a storage unit. During the visit to the office there were numerous computer issues and then, the day after I moved in, Uhaul tried to charge me for my first month. I'm very unhappy!
BETHANN H | Online Move InGreat to work with! Moved out was easy and smooth.
Judy R | Overall ExperienceNeeds to be 24/7
jonnathan R | First ImpressionsStaff was always friendly and very helpful
Shelly c | Overall ExperienceI rented a uhaul and a storage unit because online uhaul stated that if you rented a uhaul moving truck or van that you would be able to get a storage unit as well with the first month free of charge. Well, I got the truck and went to rent the unit and the guy at uhaul charged me 85 dlars for the unit first month. I mentioned to him and showed him online where it stated that the first month was supposed to be free and he told me that they don't do the first month free u less your not an anchorage resident. I was extremely upset a out the situation. Because that's absolutely false advertisement and I really couldn't afford to pay that 85 dollars right then.
Ashley S | First ImpressionsUhall is good but they need more friendly staffs and helpful ,,but is a close by and we live it
yamundow g | First ImpressionsIt was a clean and safe place to store my stuff. The facility and people were nice.
Keirin J | Overall ExperienceThe alarm resets after a certain time, and go off if you don't swipe in again. It's loud enough to damage your hearing, which is unnecessary.
Joe P | Overall ExperienceI work non typical hours. And having limited business hours to access my belongings is inconvenient. Yes 24hr access was offerd.. but it was for purchase. I feel $125. A month for one of the smallest units should include 24hr access. I also do not appreciate the yearly cost increase. I orginally got a storage unit because I lost my job and had to move due to covid. And I feel taken advantage of. Not only that. But there has been no talk about refunding the money I have already spent on this months rent. Maybe I dont understand how you do storage units..
jon s | Overall ExperienceAlways professional and great service at this location.
KEVIN P | First ImpressionsTOO EXPENSIVE
JOHN B | Overall ExperienceEverything was well maintained and the employees was very helpful in every way
James N | Overall ExperienceBeautiful, clean, modern, super secure. Very impressed with the entire facility!
BARBARA K | Overall ExperienceIt takes 2 hours to get answers when I would call. I was 4 times calling and was on hold 3 hours. Need to keep 1 or 2 people in front desk. We would have gone looking for employer to seek help. Needs more workers to be responsible.
LUZ R | Overall ExperienceGreat awesome place for your belongings
Jovita M | Overall ExperienceThanks 😊.
mary b | Overall ExperienceThe staff always professional and friendly. Very clean place.
Nina F | Overall ExperienceExcellent facility and easy to use. My only complaint is that the annual price went up significantly each year.
Jed D | Overall ExperienceBusy place but always helpful!
Ann W | Overall ExperienceThank you.
Debra D | Overall ExperienceThe facility seems short staffed (ALWAYS). Waited on hold for OVER two hours Saturday, and have been on hold, then called at the same time, requesting the status of a truck. The staff are disorganized at times (misplaced keys, vehicle whereabouts).
ENRICO N | First ImpressionsThe clerk was very professional and helpful throughout the whole check in process
thurman r | First ImpressionsIt’s safe, clean, and secure, I love it.
Lose M | First ImpressionsI really enjoy the helpful staff at this location. I have been doing business with them since they have opened. I highly recommend them to everyone..
Helen S | Overall ExperienceThe gentleman that got my storage unit all set for me was great. I believe his name is Cade. He made sure I had everything I needed and answered all my numerous questions.
Tami C | First ImpressionsHead manager lady was awesome and helped me get my move-in process quickly, without any stress or problems. The facility was nice and clean when I arrived, and the cleaning lady in the storage was polite & helpful when I went to my unit. I highly recommend this uhaul facility. The employees are wonderful.
Gracy L | First ImpressionsMy unit got broken into and over $4,000 worth of stuff got stolen. My 24hr access never worked. Most the people working there had no clue how to operate their system or would close early/open late
steven c | Overall ExperienceFhjkkkkk
desmond o | Overall ExperienceI was told that I would get a free lock on move in but there was no lock in my unit and was told I had to pay for it.
Christopher C | Online Move InAll of my dealings with Uhaul so far have been 💯 positive. I would recommend it to anyone. Storage units in Anchorage clean, locked, organized, heated. Really a positive experience.
Rosalie B | First ImpressionsHad billing issues need resolved
KENNETH P | First ImpressionsBeing able to access your unit 24/7 would be nice
cody S | Overall Experiencethank you very much for my storage unit nice and warm
WILLY T | Overall ExperienceSecond day there, my neighbors lock was on the floor all drilled out busted in pieces and we opened the door and go figure it’s completely empty. Not very comforting it’s that easy to do that here and nobody noticed at all otherwise they’d of cleaned it up.
Felicia H | First ImpressionsThe service here is second to none. Each unit has its own security, which is well worth what you have to pay. You can also spend an extra $10 to have 24/7 access to your unit. I give this location 5 stars!
JOSEPH C | First ImpressionsIt makes it harder now that everyone has to go online to get a unit or rent equipment. Some of us still do not feel comfortable doing that. After I have had my ID stolen multiple times I prefer I person.
Helen S | Overall ExperienceVery good folks to work with
Jebther G | First ImpressionsI also dealt with a Joseph Bratcher who o was above and beyond helpful not only with me but all the customers. It was an impressive site to see him deal with a line of customers so smoothly. My thoughts were where can I find a guy like this for my company.
Leopoldo R | Online Move InHorribly customer service, better training would be great. Miscommunication between stores and customers service. Customer service stated I had a balance and charged my card 3-4 times because something was wrong with their system and said it was paid and then I received a bill 3 days later in the mail from the store for the same balance. They told me it didn’t go through its very confusing. On my end it was charged it’s frustrating and I felt like nobody helped.
christine l | Overall ExperienceJoe was super helpful and really on top of his job. Amazing asset to the company.
NICKELLE R | First ImpressionsThe NEW management and staff were more organized and professional and worked with me. Also didn’t give my wife hassle when she had to go in on my behalf. Very Satisfied ThankYou
santaclaus t | Overall ExperienceGreat experience and help from Amy and Joe!! Great help!
Ashley L | Overall ExperienceBest service ever
JOHN B | First ImpressionsVery helpful staff
Leopoldo R | First ImpressionsThe young lady assisting me was extremely courteous. She went to the trouble of taking me to the storage building and showed me what to expect, ie. how to access and where the elevator was and it’s operation. When I signed up, she made it easy by showing me again. Excellent service, for sure! Most commendable!
William G | First ImpressionsThe sudden significant rate increase was a major deciding factor in closing out unit. Otherwise this is a great location for Storage. Very clean, Secure, Automated, has frieght elevator, and very goal oriented staff concerning Covid-19 safety and practices.
Eligah C | Overall ExperienceIt was very helpful ,clean, stuff very nice ,thanks 😊 Uhaul storage room keeps my stuff in one piece
CHOLTIRA R | Overall ExperienceVery nice administration, very friendly loving staff.
rosalba c | First ImpressionsGreat service! So helpful when we were in need. Would highly recommend using the U-Haul Facility on Boundary Ave.
Jilene G | Overall ExperienceStaff and storage facility were great
Steve P | Overall ExperienceWill be back!
ann w | Overall ExperienceSpending two hours of your rental time doing nothing but working through 1) staff inability to run computer effectively 2) staff training on company procedures. Eddie was great but he was going in 50 directions with two female staff who could not complete a purchase, finalize a rental contract or refund myself for packing items that were not used. Waited 40 minutes after getting my storage unit (1135) because there was a lock on it. It was a very frustrating. But kudos to Eddie who did all he could to serve customers and stayed pleasant and professional the entire 3 times I was there yesterday.
KIMBERLY O | First ImpressionsI will never use this facility nor Uhaul again in the future. Staff treated ever customer that I seen plus myself like it was an inconvenience. They did not explain the contract when moving in. When I rented my truck, I was told in my contract that I would have 1 month free rental, when I went to use that in Anchorage I was told that they didn’t do it anymore (even though on the wall it still says that they do). Every time I went to address the staff they were ignorant and in un-professional. Very poor customer service, and who ever is manager, should have updated classes on professionalism and customer service.
Jared M | Overall ExperienceI need someone to please call me! I’ve left maybe 5 messages for management to call me back and haven’t heard from anyone. We were given 2 free months of storage and have been locked out 3 times and denied our after hours access. I paid the overdue amount even tho I wasn’t supposed to just to avoid any further problems and now I’m receive information on a move out? Please call me! Jen 907-980-9080
Jennifer B | Overall ExperienceOver priced and was hoping to be prorated for the last month. Staff was great
cory t | Overall ExperienceMr Dennis and GM Mr Rick was very nice and outstanding! We had issues coming up with a UHAUL truck from New York State and they assist us with it. UHAUL truck was leaking water into our household goods.
jenny c | First ImpressionsVery accommodating to hearing impaired customer
Eligah C | First ImpressionsExceptional staff! Very helpful, friendly and accommodating!
Jennifer B | Overall ExperienceThanks for the 24 access..so i could move stuff in after work!!
Ashley L | First ImpressionsVertical helpful went way beyond in!!! Would refer the to my friend’s !!! Great experience ❤️👍👍👍!!!
DONALD P | First ImpressionsTold I couldn’t get a storage unit because none available. Left the store went online and boom three units available and received on. Arrived and issued unit 1030 (reserved a first floor). Checked unit and it had a lock on it. Went back and he said he will work it out as I rented a $19.95 uhaul as well and he said I would have a unit upon return. Got in the uhaul and the fuel guage was off what he told me (took a picture) upon return I was issued unit 3030 (not what I reserved). Turning in the uhaul I mentioned I traveled a total of 12 miles and told him the gauge wasn’t at 7/8 but closer to 3/4. He assured me he would make a note of it and I wouldn’t be charged. I was charged $31 for fuel to go 12 MILES!!
JOSHUA G | First ImpressionsCaring helpful people
ann w | First ImpressionsVery clean and well maintained. I always felt safe in the facility.
Allan K | Overall ExperienceVery happy with the atmosphere. Very impressed with the cleanliness. Top notch operation!
Brent R | Overall ExperienceStaff go out of their way to be helpful. And I’ve learned to call early in morning to get someone at the rental location rather than a call center. These guys are BUSY and managing a lot, which makes the level of service they provide even more noteworthy. Thanks Aimee! Thanks Ric! Thanks Jasmine! Thanks Joshua!
Leslie K | Overall ExperienceClean appearance overall. Staff is nice and friendly. Great customer service. Thank you for your service.
Sherleen M | First ImpressionsI gladly appreciate u haul for accepting and being so friendly and kind with their customer service. First time using a storage and this is the only place I will recommend for myself and others to use.
erikka w | First ImpressionsIt was a real bother to the staff to help us. I understand the power was off but wow........
jessica t | First ImpressionsOther facilities in and around this city need to follow your lead.
richard s | First ImpressionsGreat
Timmothy S | Overall Experiencethey were very helpful ,but short staffed waited 45min to get a truck.
Shawna b | First ImpressionsGreat, friendly crew
MARK B | First ImpressionsVery friendly, and very helpful
BRANDON C | First ImpressionsMy code does not work
Sabrina N | First ImpressionsThe only thing that I would make different is when you’re checking in or checking out that you don’t have to get on the Internet because some people don’t have phones that have Internet so it was a little hard for me to check my U-Haul in
Vicki h | First ImpressionsHad a conflict and the staff solved the problem to both satisfaction.
james k | First ImpressionsI will always use U-Haul to rent in the future
Kuka M | First ImpressionsBe aware of the hours you can access to the storage. They closed at 7pm even the website stated we have access until 10pm. We found out while we were loading the truck at 7pm. The staff came to lock the door. If we knew it before, we would have gotten 24hr access.
MAKOTO M | Overall ExperienceI had many issues with the facility. Staff was friendly and as helpful as they could be, but they were overwhelmed. Way too many customers for way too little staff. I almost always had to wait. When I signed up for a unit, I was asked to sign an agreement, but was not given time to read it or given any paperwork. There was also a lock on my unit when I went to use it and I had to walk all the way back to ask staff to remove the lock (and wait for them to stop assisting other customers). When I arrived to move my belongings in, carts were being horded by other customers. These customers were not actively using the carts to transport items, but spent 30 minutes going through the belongings in their unit. I asked respectfully to use a cart and was declined. I then asked the staff for assistance. They did nothing to stop the cart hording. Also, while moving in my belongings, I was told on one occasion that I could not access the floor with my unit for an hour, because they were waxing the floor. I told them I needed to move everything out of my apartment that day and disregarded them and moved my belongings in anyway. In a month, I visited my unit about 14 days to move things in (and subsequently move things out). A number of times, alarms were going off. I have stored at other facilities and have never heard a single alarm. So something appeared to be going wrong with the alarm system. I had issues with getting my access card to work. I went and spoke to staff about it (Again, after waiting). They gave me an access number. I then realized that my alarm did NOT work at all. I even tested this out by not logging in and opening my unit - no alarm. I notified staff about this and asked them to have a manager call me about prorating my unit's rent. (I wanted to move out immediately and feel that UHaul is in breach of contract for not honoring the alarms they promised me). I waited a day. The manager never called me. I decided to move my belongings to another storage facility, but to wait until my month expired, because it was clear I was not going to be treated with respect or dignity. Customer service is important to me. If a facility will have this many things wrong with it and not own up to the issues and fix them, then that is a huge disservice to the community at large and to me.
john s | Overall ExperienceMy items were stolen as we were moving out. I called and management didn’t do anything, he never even took my name down but said he’d call me back, which he never did. The woman who stole the items had been there for days rummaging through peoples’ items as well as the free pile. It looked like she was trying to stay in the facility after everyone left, possibly staying in a unit. I have yet to receive a call back about my stolen items. I was transferred to multiple departments that ultimately left in a deadend with no one to answer me or the ability to leave a voicemail. The items stolen were over $400 in total, over twice the amount of my rent for a month. I would like a call back, or an email. My number is (937) 823-9796 and email is kristin.lookabaugh@gmail.com.
Kristin L | Overall ExperienceI like this storage place but the only thing is the worker who gave me a storage unit did not give me an access card or code to get into the storage building after office hours, my guess is because they were so busy and they just totally forgot that part. Overall my experience here was great, very clean units and really nice staff
LENORA S | Overall ExperienceMy stuff was safe and secure for 4 years in this facility. The staff is so kind and helpful. The facility is cleaner than a doctor's office! I'm almost sad I don't need to use this place anymore. Thank you for everything
SARAH E | Overall ExperienceThrough either mistakes, incompetence, or criminal behavior all the items in my storage unit were disposed of FIVE days after I started to put them into the unit, using the access code I had been assigned. In addition I am being charged late fees for a unit (1027) that was not my unit. An insurance claim has been opened to recover a portion of the value of the items that have been lost. I am still in shock that, as an aritist, I have lost the majority of my artwork and that of others that I collected. I have also lost family heirlooms going back over 100 years. Also my jewelry and my passport. This is an active case. I have refrained from going public with my experience at this time as we work through claim process. A police report was filed. Will never use or recommend Uhaul.
Ellen c | Overall ExperienceThere was a lot of confusing and moving units at first because of damage to locking mechanism on the first one, then told to go to another, then another, and finally got one that wasn’t being used. Staff at front seemed to be busy and not focused on the details but it was resolved. Still not sure if I will be charged for the right unit and if my prepayment will go through properly. We shall see.
MICHAEL R | First ImpressionsLoved the staff big shout out for Veronica Rick and Amy
caroline j | Overall ExperienceEveryone was always friendly and helpful. Building was always clean. I felt very comfortable there by myself.
BARBARA B | Overall ExperienceI reserved a unit. When I got to it I found it was actually rented by someone else. Had to keep my movers waiting, on my dime, while a new unit was found for me to rent. Staff was helpful and courteous though.
Ellen c | Overall ExperienceThe Manager has a put the customer first attitude and it was obvious because of the way the store and equipment was well maintained. I have used the services of this location several times and each time the service was exceptional. I will definitely refer friends and colleagues to this location. Thank you for taking care of me during a very stressful move. You took all my worries and put them to rest. Give the team there high fives.
Rogers B | Overall ExperienceI cannot believe I got such a large storage unit for a month free. Very nice storage building extremely secure n safe building.
Viki K | Overall ExperienceIt’s a friendly and clean, I would recommend it to anyone who needs a place to store family belongings
John W | First ImpressionsThe staff went above and beyond during a difficult time in my life...
keenan M | Overall ExperienceThe staff was always Very grumpy and rude. They acted like helping you was a chore and it was quite concerning. The only gal that was super sweet was the older cleaning lady that came the the storage building. She was always so friendly and helpful. I always felt bad for her because she had to clean up some really nasty stuff left by people at the entrance. She should get some kind of compensation. Sometimes there are USED NEEDLES, pee cups and literal human poop and she cleans it with a smile on her face. She is definitely a saint.
AMBER D | Overall ExperienceMs. Veronica is simply amazing. She felt like family and went above and beyond to serve. Thank you for being so awesome!!!
Michael J | Overall ExperienceGreat customer service and friendly staff! Thank you much Veronica!
Roy E | Overall ExperienceThe staff were extremely helpful and the products were a real value. The storage was secure and super clean. Felt like an extension of home.
Daniel D | First ImpressionsMrs. McDowell was awesome! She was very pleasant to work with and I appreciate her going above and beyond the call of duty. She is great at accommodating those who seek uhauls services, prompt but extremely thorough. The storage facility and store was very well maintained, organized and exceptionally clean. I’m looking forward to continue working with UHaul.
Emoni d | First ImpressionsWith only one person working, I was very satisfied with the services provided. Very good job.
Sarah H | First ImpressionsNone
Tommie M | Overall ExperienceVery friendly
Jade G | First ImpressionsGreat experience. Have been a previous customer but have never done this type of use. One way trailer and using the storage. Very smooth and great location with an amazing staff.
PETER M | Overall ExperienceVeronica is the BEST!!
Papaofo L | First ImpressionsStaff were extremely helpful in all aspects of storing, moving supplies and moving information . Veronica was great.
Michael P | Overall ExperienceI'll come back again, if I need it
mateo v | Overall ExperienceThe staff here is extremely helpful & friendly. The units are easily accessible and affordable.
Kevin N | First ImpressionsThanks to Veronica I had all the best service including truck rentals.
FANNIE R | Overall ExperienceHorrible communication, the cancellation process took way longer than it should have and it was practically impossible to ever reach a human there. The storage building smells horrible all the time, there’s always garbage around. The storage room is dark, it’s extremely hot on the 3rd floor. Not impressed with this location at all. Not worth the storage rate
Josiah S | Overall ExperienceGreat staff, professional and helpful
Trina H | Overall ExperienceVeronica and her team are the best!
JAYLY J | Overall ExperienceThe storage unit was like working in an oven or sauna. Unnecessary hot. After hours the sliding door did not work with my access code making it impossible to move things in and out after I got off work. On most occasions there where no carts available, and people parked right in front of the door, making it difficult to load my truck. There were a lot of homeless people hanging around, and weird people riding around on the carts inside the building. Also people with dogs hanging out inside the building, and intoxicated people hanging around. I was never comfortable being there alone.
Julie S | Overall ExperienceGreat staff. Very courteous to myself and daughter. Clean too.
KEVIN P | Overall ExperienceInitial and secondary assigned storage were BOTH occupied, storage areas were in the 80’s, and entry area was cluttered. Returned a rented trailer on time, but was contacted at drop off location (not Boundary) two days later, requesting I intended to return the item. Trailer was in the yard, but associate was too busy to follow-up previous call with customer.
ENRICO N | First ImpressionsNot Applicable
Jamaille A | First ImpressionsIt was frustrating when we first started using the storage facility years ago. According to corporate policy they determine what units to open and when. We walked by 15-20 empty units to get to ours. When asked why, they said they couldn't use those until corporate opened them in the computer. I guess that makes since somewhere.
Jason R | Overall ExperienceThey could use some air circulation in the summer time to reduce the smell from other units stored items. During the winter it's good though. Helpful staff!
Jason R | Overall ExperienceFrom friendliness and helpfulness of staff, to secure storage units, to fair dealing during the corona crisis, I would rate U-Haul on Boundary Avenue top notch.
Terry B | Overall ExperienceEasy to use, great location and relatively inexpensive. My stuff was secure and I never felt it was in danger of being broken into. The staff is also great and friendly.
william o | Overall ExperienceThe sttaff was particularly helpful and friendly. Cannot praise them enough.
david j | First ImpressionsI shouldnt have to pay extra to access my belongings after hours. i work 72 hours a week and accessing my unit before 7pm could be difficult to do. All the staff was great, but them not having a good telephone system or intra messaging system that working properly caused me stress trying to reach someone in the store. I kept getting reservations which they couldn't help me. A good team needs equipment/ tools that works to get the job done. the staff made up for the lack of communication due to the equipment not working and me not being able to get a hold of someone.
alicia b | Overall ExperienceRat pee was over my furniture in the back. GROSS! I didn’t have food stored there at all.
Rebecca E | Overall ExperienceThank you so much
Hiram C | Overall ExperienceThe manager Veronica is awesome helpful and I recommend her
caroline j | First ImpressionsGreat services I really like this specific location!
Fraylen G | Overall Experience1. With Covid19 no sympathy, constant excessive charges, 2. Makes difficult to make payments or if getting help situation to fix, not understanding at all 3. Doesn’t try to make customers feel we can come to agreement or better This is for Anchorage areas out of state cones off better understanding and hope to help with a situation
Karen L | Overall ExperienceThank you so much for everything
Hiram C | First ImpressionsWonderful experience. It went very smoothly.
Angela F | First ImpressionsReturned a box truck after hours. The procedure to check it back in on my cell phone did not work. Please check your site to ensure ease of use and accurate instructions. Over the past millennia, all of my experiences with U-Haul have been great. The counter person at this location gives outstanding customer service. A salary increase is highly warranted. Keep her happy as that, I want her there in the event I need her expertise later.
John L | First ImpressionsThe manager Veronica was so nice and the young man Scott he was amazing as well I will be referring people to this uhaul
Jasmine J | Overall ExperienceExcellent, Service in the Anchorage area, when reach out of state assistance, not so good, Thank you so much
Karen L | First ImpressionsAbsolutely great fast paced in system, quickly and timely matter and just what I need also can access my storage 24 hrs I hate not being to get to my things that was a plus. Made it so easy👌
Karen L | First ImpressionsThe employees at facility were helpful at this location and the Palmers store where I dropped off the truck.
christine o | Overall ExperienceGreat staff! Very friendly and helpful. Thank you!
Chism L | Overall ExperienceI love this place. I call everyone there my Uhaul Family
Jennifer M | Overall ExperienceSimply thank you
DAMETRA M | First ImpressionsStaff went above and beyond to help us multiple times. I highly recommend this place.
cynthia d | Overall ExperienceIt was an excellent place to store my belonging.
Tommy B | Overall ExperienceI had a great experience 🤗
Darcy Y | Overall ExperienceVery helpful staff
Jason L | First ImpressionsI found the facility to be very well maintained
kathy m | Overall ExperienceAlways super helpful, courteous, & will work with you to get set up appropriately. Highly recommend this location.
ANGELIQUE M | First ImpressionsOverall very helpful had some issues with the security alarm when we was storing our stuff, but very helpful. Parking is difficult at times, depending on how busy it is.
Daniel N | Overall ExperienceVery courteous and helpful service.
Detrick W | Overall ExperienceThe staff is amazing.
CECILIA J | Overall ExperienceThe attendant was willing to help with my special requests.
Martin A | First ImpressionsManager is rude and comes off threating. Treaded me like I had done something wrong when nothing had even happened.
Josh R | First ImpressionsVERY PROFESSIONAL & HELPFUL. REALLY ENJOYED THE EXPERIENCE. OTHER STORAGE BUSINESSES NOT AS ATTENTIVE. THE COMPLETE STAFF WAS VERY GREAT!!!!
marva b | First ImpressionsPrices are right in line with less maintained storage facilities in town. The security is great! The staff is awesome.
MICHAEL M | Overall ExperienceGreat customer service and friendly staff.
Brandon O | First ImpressionsGreat service has been provided. Very helpful group of people that are working there.
James C | First ImpressionsFrom the moment I walked in I was treated like a gold star ..rather a PLATINUM MEMBER. Amber.. just WOW from Coffee & the smile of an angel-made my choice to use U-Haul valid... 5 STARS ALL DAY
Richard L | First ImpressionsVery personable and customer service orientated.
loanne m | First ImpressionsHighly recommend this Uhaul.
robin d | Overall Experienceyou guys are great
EuQuasia L | First ImpressionsThe ENTIRE staff @ the Boundary location (Anchorage, Alaska) is simply AWESOME! They were always helpful, polite and always greeted me with a smile. I truly.appreciated this!!
Cyrenthia N | Overall ExperienceThe staff was very nice & helpful. The facility was clean & in great shape. If you're moving, use one of their trucks, & need short term storage take advantage of the free month.
cynthia d | Overall ExperienceCustomer service was very helpful. Storage area is clean. Lots of carts on hand made unloading and moving the items to storage quick and easy.
cynthia d | First ImpressionsI loved the online abilities, the easy access to the unit and the cleanliness of the facility.
Lisa Y | Overall ExperienceVery modern and especially clean, quite protected from weather, well lit, and seems very secure.
Leo L | First ImpressionsVery pleasant staff
Jackie G | First ImpressionsThe staff at this Uhaul facility is are wonderful and always willing to help their customers! For me personally they've gone above and beyond in helping me! I highly recommend this facility...
Robin D | Overall Experiencegood thanks
EuQuasia L | First ImpressionsVery clean. Great customer service.
lori k | First ImpressionsI was only here for a short time but my experience was great
Chilin G | Overall ExperienceThe staff were accommodating and courteous. Definitely a good moving and storage company.
carmelita k | Overall ExperienceGreat people. Helpful on several occasions.
todd f | Overall ExperienceIt was to easy and smooth I was shocked wasn't what I was expecting as I was dealing with all the chaos of moving my world. The service members went above and beyond, facility was clean and bright.
Thomas J | First Impressionsexcellent service
Gilberto O | Overall ExperienceVery nice place!
trenton b | Overall ExperienceMy furniture was in mint condition as it was picked up by the movers. The climate control in the storage great.It was convenient to have the monthly payment plan set up. Thanks!
Mary G | Overall ExperienceAmy is awesome!
amy b | First ImpressionsA terrible experience as the truck died on us 3 times. was swapped with another truck. A fella named Dan with Traffic called us a liar. I would like to have a call for some one. 907 715-6440.
Jesse B | First ImpressionsHighly recommended.
chad d | Overall ExperienceRepresentative was responsive and went above and beyond what I asked for!
Jennifer B | First ImpressionsI was very impressed with how clean the facility. Being charged extra to have access after 7pm is not realistic and almost impossible for a working person. I would suggest it be 9pm.
alicia b | Overall ExperienceAbsolutely great customer service and very courteous.
Detrick W | First ImpressionsFacility is well-maintained and clean, except for the few abandoned items left at loading area. Sales staff are knowledgeable and responsive.
Jed D | First ImpressionsI would recommend without hesitation.
chad d | First ImpressionsI don't normally get the best service at this location. Jasmine was very knowledgeable of the products and service offered by Uhaul. I was very impressed with how clean the storage units were.
alicia b | First ImpressionsGreat place!
Brandon A | Overall ExperienceStaff was knowledgeable and friendly.
jessica t | First ImpressionsVery clean facility!
Martin A | First ImpressionsGreat customer service
Marvin Y | Overall ExperienceVery helpful staff. A very tall gentleman, who identified himself as "the tall guy" who may be new there was frequently quite helpful to me and clearly is pro-service.
John G | Overall ExperienceLonger hours on the storage unit would have been nice, otherwise a great experience!
Sarah M | Overall ExperienceGreat place to store your personal items. Very military friendly no complaints
matthew k | Overall ExperienceWe were extremely impressed with this Uhaul facility! Very clean and secure. The staff were very friendly, knowledgeable and went the extra step to help us! Highly recommended!!!
james c | Overall ExperienceLove working with staff at Boundary U-Haul!
Dan M | Overall ExperienceOverall, our experience was not pleasant. Many things were broken, the box was very beaten up, and the staff at both locations seemed uninformed and uninterested in helping us.
Milton T | Overall ExperienceI have filed a BBB complaint for billing practices.
Rachel R | Overall ExperienceIt was overall a good experience. The app made it better.
john h | Overall ExperienceStaff was great!
amy s | Overall ExperienceNot very organized or professional.. not helpful or knowledgeable of proper business etiquiette and providing great customer service.. they aren't very informative .. of the way things work and how p
Audrey C | ReservationCustomer service lacks.
justin b | Overall ExperiencePoor/rude service Some locks incompatible with some door slippery floors Faulty exit door (really needs fixed) Unable to access my items 24/7(rediculous, no storage unit does that) neveruhaul
Ryan R | ReservationAn excellent experience all around from finding a storage unit and making a reservation to check out and return of the unit.
Nicole K | Overall ExperienceVery clean facility
Brandon A | ReservationWho ever the manager at this store was a really cool and professional 10/10
Curtis M | Overall ExperienceYour entire staff was extremely professional and friendly.
Ed B | Overall ExperienceNo issues
David N | Overall ExperienceI really appreciated there being multiple flat bed carts available for use. I was able to load my storage unit and unload very quickly.
Cheryl M | Overall ExperienceIf I need to rent a storage unit again I will come back to you guys
Dewanda H | Overall ExperienceJasmine is so good at her job, explaining everything to us when we checked in! Really like all the carts on hand. Felt like our Goods were safe at all times. Great Facility! Very well managed!
Keith R | Overall ExperienceI was very impressed with our Uhaul storage experience! The unit was very clean and secure. So secure, I even struggled getting my unit open without the alarm going off, so I KNEW a robber couldn't;)
brittany z | Overall Experience