I ran into a lot of trouble with your mobile app/check-in service. The app wouldn't load without connecting to your store's wi-fi. When I received a texted link to do the assessment, your website would not let me upload a photo of my gas gauge and odometer. I ended up getting waived through the process by one of your staff (a very helpful young man), but found that because the gas gauge didn't reflect what had been on the paperwork, I was charged $16 for using a very small amount of fuel that was well-within the range on the check-in/check-out instructions. The service and help at the location was top-notch. The experience using your app was sub-par.
Moving Truck Rental in Anchorage, AK at U-Haul Moving & Storage of North Anchorage
Moving to or from Anchorage, AK 99504? Get FREE truck rental rate quotes at U-Haul Moving & Storage of North Anchorage.
Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul Moving & Storage of North Anchorage
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Anchorage, AK.
Cargo vans and pickup truck rentals in Anchorage, AK
U-Haul cargo van rentals and pickup trucks in Anchorage, AK are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Anchorage, AK 99504. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
I made my reservation online and spoke with some a person on the phone the morning before I got there; the truck had not been pulled out; it had not been warmed up; the problem with not being warm is I am on a time limit and 15 to 20 minutes warming the truck was in the brick of time I was paying for. Luckily I got back in time. The app on the phone did not work when I arrived. It said I was at the wrong location and said I needed to be at then gave the address for the location I was at, Your app sucks and dont work. the truck checkout list before leaving the lot did not come through on my phone until I was at my loading destination. To late to check for damage at that point. So your system has a cool outline but week infrastructure in my opinion based on my experience; I would not buy UHAUL stock on the stock exchange.
Good Customer Service!
Everything was good, I always worry renting in Winter but tires, lights, lock was all fine.
We had a last minute need for a car trailer and they were excellent at getting us what we needed.
I live in Alaska, very icy in winter. Truck is from Arizona, so i get a truck with no studs, 1/4 a tank of gas, and when i return truck there is nobody there outside like it say's. Waited for about 5 min. Went inside to find one guy taking care of someone else, when i finally got tired of wanting i ask him about the people outside and tells all the people in line returning we where good to go. That was most of the line and the others thanked me! You people need to at least put studs on these vehicles especially in a state that is very icy! Thank you !
The staff was very good, resolved all my issues. pick up and deliver was fast.
Keep up the good work. Awesomely good experience!
Quick checkout and return. Trailer did have quite a bit of snow and ice in it.
The staff was friendly and very helpful. Easy transaction and appreciated the attention to details.
Might need a wash bay. Lights were dirty and outside of vehicle. Staff was friendly and helpful and took care of use well.
Bruh I put in 5.5 gallons of gas that I used to drive 20 miles... and then got charged for another 5.5 gallons of gas? Bruuuuh. Miss me w/ that. Never again
The gentleman who helped me did above and beyond what he had to do to make me feel comfortable and help with my refund
This is my first time renting a moving truck. The front desk did not give me any information and was not much help. Didn't tell me anything. Just gave me the keys. He also asked me to sign the pad after I took payment. I thought I was signing for the payment but I was signing a list of agreements that I didn't even read he did not give me a chance to read before signing.
I specifically ask if I had a dolly and I didn't have one when I went to that location to move. Amber is who I had asked.
Return agent shorted me on my gas gauge when I went out of my way to return the truck with the needle higher than the initial 1/4 tank I started with. There is no way I left the truck with 1/8 a tank when I added gas myself to offset use. I verified needle was above 1/4 mark when I parked at lot. This stupid gas charge soured my otherwise pleasant rental trip. Either the agent is shorting me or the gauge broke after I left truck. Either way, I am not happy and will not rent from this location again. Feel like I was extorted. Also you should not be able to rent a truck with only 1/4 a tank to start. That's just crappy service.
This was the single worst customer service experience that I have ever had. I will never use UHaul again and I will tell everyone I know my story. If you want to hear the story or care about your customers you can reach out to me.
Excellent service friendly workers will definitely go back next time when I need to move furniture
Boooooo! Cold truck lots of snow on it, mirrors and windshield frozen and hard to see out of (very unsafe) 30 min warm up time. Very disappointing. Extra fuel charges that were bs, dispute form required for bs extra fuel charges. No first call resolution. Long hold times, inaccurate and poorly working web site. This store needs to get their stuff together. Booooo!
I just dropped off.
I was very disappointed with the customer service provided. The people that helped us were no personable and when I went to drop the truck off, I was asked to just leave it with the keys inside. I requested someone go outside with me to check the truck but they were too busy. Then I received my bill with an extra $50 charge stating that I did not fill the gas tank up to the proper line even though I did the same amount as it was when I took the truck. I don't understand why no one would help or notify me but instead would rather take my money. I am very disappointed with this situation.
It is hard to begin to describe the level of incompetence at this U-Haul location. I rented a 6x12 U-Haul trailer from the North Anchorage U-Haul location on Boundary Ave. I reserved the trailer for a drop-off in Seattle, and explained to the North Anchorage U-Haul that I would be traveling through Yukon and British Columbia on the Alaska Highway during winter, and that the trailer should be in good shape. The North Anchorage U-Haul hooked me up to a first trailer, only to discover that the wheels were seized up. The employee then hooked me up to another nearby trailer. I looked at the wheels and questioned whether they were sufficient for the length of my drive. The tires were almost completely bald. They had little tread at all. The trailer as also banged up, and did not have the proper stickers to indicate the existence of the dents that were present. The U-Haul didn't seem to care much, and sent me on my way. After traveling less than an hour outside Anchorage in a snow storm, the trailer got a flat tire. I pulled into the nearest U-Haul location I could find, which happened to be Eagle River Body & Paint. I parked in their lot and contacted U-Haul roadside assistance. One of the employees of Eagle River Body & Paint came by to see if everything was OK. We explained the situation. He took one look at the tires and said that all four were wildly inadequate, and that he wouldn't let someone take a trailer to Fairbanks in that condition. He also noted that the trailer was hooked up incorrectly, and that the North Anchorage location had a reputation for this level of incompetence. We eventually got our tires replaced at the Eagle River Body & Paint Neighborhood Dealer location, which I would highly recommend.
Veronica was extremely helpful and went above and beyond! Give this lady a raise!
Easy to book online and waiting for me when I arrived.
Can not think of any improvements to be made but I would like to give your employee Veronica a great big THANK YOU. She was very pleasant and very helpful in booking my truck and in the returning of it.