It is hard to begin to describe the level of incompetence at this U-Haul location. I rented a 6x12 U-Haul trailer from the North Anchorage U-Haul location on Boundary Ave. I reserved the trailer for a drop-off in Seattle, and explained to the North Anchorage U-Haul that I would be traveling through Yukon and British Columbia on the Alaska Highway during winter, and that the trailer should be in good shape. The North Anchorage U-Haul hooked me up to a first trailer, only to discover that the wheels were seized up. The employee then hooked me up to another nearby trailer. I looked at the wheels and questioned whether they were sufficient for the length of my drive. The tires were almost completely bald. They had little tread at all. The trailer as also banged up, and did not have the proper stickers to indicate the existence of the dents that were present. The U-Haul didn't seem to care much, and sent me on my way. After traveling less than an hour outside Anchorage in a snow storm, the trailer got a flat tire. I pulled into the nearest U-Haul location I could find, which happened to be Eagle River Body & Paint. I parked in their lot and contacted U-Haul roadside assistance. One of the employees of Eagle River Body & Paint came by to see if everything was OK. We explained the situation. He took one look at the tires and said that all four were wildly inadequate, and that he wouldn't let someone take a trailer to Fairbanks in that condition. He also noted that the trailer was hooked up incorrectly, and that the North Anchorage location had a reputation for this level of incompetence. We eventually got our tires replaced at the Eagle River Body & Paint Neighborhood Dealer location, which I would highly recommend.
Trailer Rental & Towing in Anchorage, AK at U-Haul Moving & Storage of North Anchorage
Moving to or from Anchorage, AK? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Anchorage, AK 99504 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Anchorage, AK
Cargo trailers in Anchorage, AK are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul Moving & Storage of North Anchorage!
Utility trailers are perfect for towing large or oversize cargo in Anchorage, AK 99504. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul Moving & Storage of North Anchorage provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Anchorage, AK and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Anchorage, AK online today!
Trailer and Towing Supplies
Veronica was extremely helpful and went above and beyond! Give this lady a raise!
Easy to book online and waiting for me when I arrived.
Can not think of any improvements to be made but I would like to give your employee Veronica a great big THANK YOU. She was very pleasant and very helpful in booking my truck and in the returning of it.
The staff were incredibly helpful and made the rental experience absolutely great. Very fast service, a warm truck when it was 10 degrees out, and seamless procedure. Really a well run and staffed operation.
Wear a uniform or name tag so customers recognize associates as employees.
Veronica was super nice and super helpful!
Boniface U-Haul on Boundary in Anchorage Alaska has the nicest and most pleasant employees. Truck was excellent
Great customer service & care!!!
Nothing they always do a great job, Veronica, Aimee and all the rest of the team are very friendly and always go the extra mile for their customers.
I did not use the miles that I was charged for and they didn't credit my bill to reflect the 9 mile difference. Which isn't much but I don't know how many people have been ripped off by them but i will bring it to social media.
This location needs to upgrade their trailers and vehicles. They are pretty beat up.
Very easy pick up and drop off, fast and friendly
Fast service and professional! Thank you!
Reserved an appliance dolly and when arrived said they didn't have any. After I complained, they â€œfound oneâ€. Signs all say wear masks but no employees were wearing masks. I'm high risk so that was uncomfortable. No one met us to check in. Had to go in and find someone and they said they would check in on phone later and send us a receipt. Customer service was not good at all. Will use another location next time.
Nothing. Veronica was very helpful and kind. Thank you.
I have rented the Truck from the branch at the Boniface area. The customer service was excellent and the car was clean and the process was very quick that's what I like most. Thanks
You guys were awesome to us! I can't think of a way to improve.
Nothing I can think of. I've rented twice from this location now and every employee, from the lady who printed my contact to the guy who checked in the trailer when I dropped it off was amazing. Both the guy who hooked up my trailer in the morning (I missed his name) and the guy who checked it in (I believe his name was Kuan) were especially helpful. I was using my wife's Volvo to tow and felt assured they knew what they were doing and safe having them handle her car.
Aimme, Rick and all of the rest of the crew are great and I'm happy to continue doing buisiness with them all!!
The driver who was responsible for bringing the truck out was very courteous and polite, excellent customer service!
I was charged $7.00 twice for the 1 dolly provided and used. I'm really disappointed. Was I overcharged because I'm a woman? It's not he $$, it's just not right!! I left a message..nobody called me back. Super not happy!!!
Service was great.