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Christopher MCustomer Reviews for U-Haul Moving & Storage of Northeast
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Couldnt add a second pic with fuel levels. Sent them vía text
MARINA SExcellent service at the counter and check in
Robert CI just wanted to say that I've never ever ever had problems with U-Haul they are a great company and I use them often they always have nice customer service and have always gone above and beyond to help me I really appreciate the way that you all runs and the way that the employees treat their customers
Evalyn Jna
Jeremy CThe were some changes made to policy when I picked up my vehicle. Those items should be listed on the website and customers should be notified of new changes with a phone call or email. ........if you are sending out an email, make sure it is received at least 24 hours prior to reservation when applicable.
catrina bNo complaints. They gave me valuable information.
Laurica JExcellent service they help me to relocate my reservation to this location, they were very kind and explain me every detail.
Javier MOur original vehicle broke down in El Paso. We were lucky to make it there and that we did not break down in a remote area on the side of the road. We had to use roadside assistance who sent a mechanic to check out the check engine light that came on as we were driving into El Paso. The truck was deemed not drivable and had to be towed to the Uhaul center in El Paso where they then had to transfer our belongings to a new truck. Upon speaking with the tow truck driver, we found out that our original truck that we picked up in McAllen had the same problem with the engine 3 days prior to our trip. This means that they knowingly gave us a faulty vehicle to transport our belongings from south Texas to Arizona. The staff at the El Paso location was very helpful though. Our trip was delayed due to all of this but we were finally able to make it safely to our destination in Arizona.
Maureen RUHaul’s computer system was really slow and lagging the day I returned the truck.
EVA SShow / explain the dash panel in trucks. More women would rent and all would understand a/c and heating. Incrementally you could boost your business plus give more confidence to men.
brad bReservation made online for 24 hours. Upon arrival to the store, was informed the rental was only available for six hours. A simple phone call would have been appreciated to amend plans. This rental was utilized for business purposes and the inconvenience of misinformation caused my business to lose time and money.
Pamela BSales person was great and informative
Michelle TNot as many attendants. Ours seemed nice but distracted.
Swat SNothing. Deanna is always on point, efficient and very friendly with the execution of the paperwork. This morning Isaac attended to me. He was very friendly, did a great job in explaining the terms of the rental contract. I'm very pleased with everyone. Thank you
Laura GFront counter customer service can be improved
Jose BIf a customer requests 9 days for a rented trailer and returns it in 4 days. That additional days should be returned to the customer.
Daniel VThe volleyball had bad tires on it. Useless Truck was in great condition
Frederick SExcelente servicio y la gente muy amable solo necesitan personal bilingue gracias
Arturo ACustomer service was excellent, thank you!
Clement GThe gate to storage not working and secondary locks have been added by UHUAL. Hopefully this issue with the gates resolved soon, because having to go in and check out a key is not efficient.
Jessie GAlways friendly, convenient, and well stocked. Ty
RAFAEL AGreat customer service, clean vehicles, easy pick up and check out!!!
Breyanna BThe vehicle I rented had dog hair all over both seats. It was dark went rented truck so I didn't see it. I had to brush dog hair off my clothes all day long. This was by far my worst experience in renting a truck and I rent often.
Andrew MCharles was very helpfull and professional great worker
Carlos G | First ImpressionsI had a very good experience. I feel your doing excellent! Don’t need to improve on anything. Thank you!
Amy SExcellent service, very knowledgeable personnel.
Reyes MProcess easy and convenient.
Jessie GThe agent remembered my name and made me feel Special! Have had Great service since my first time ever leasing a rental. Keep up the Good Work!!
Betty KGreat customer service. The staff was very friendly and professional. Keep up the great work.
Carolyn SBe more transparent with terms and conditions
Rafael RAll staff members were extremely helpful and courteous!! We had them hook up the tow-dolly and secured the vehicle. The vehicle was tied down very securely!!!! Very friendly!!!!
Burdette WAll personal so nice
Jesus JI had a good experience
bishop pVery poor, worst experience of my whole entire life. Told them from the get go I will not be using this ever again because of this experience and yet I'm still being harassed.
Amber B | Overall ExperienceExcellent customer service at the counter upon pickup and the same at drop off. Truck was clean, ready to go, and the price was very good. Online reservation was easy and quick.
JOHN KCustomer service very good by all involved tjat helped me with the rental 🙂
Raul ESeat space in the cab was small. I am 6'1" and weigh 285. 10-11 hours behind the wheel made me hurt all over
Billy VEverything was great, no complaints
Jorge MNothing
ENRIQUE GPlease make sure uhauls are able to be kept well maintained. Caused a lot of mishaps due to truck breaking down and had to pay extra to rent out another truck to come back for an in town service.
Filemon FNothing. The staff went above & beyond to help me & I could not be more pleased.
Beckett AThank you Deanna for working with me an Army veteran moving to El Paso. I wish every Uhaul location was like that but some aren't Army veteran friendly
Daniel G | Overall ExperienceThe owner Michael is phenomenal. He explained the process to use the link to check your truck rental. Eduardo helped to put air in my hand truck, so helpful! Awesome staff, another female associate helped me as well. I will always come to this UHAUL Location.
Tamara MThis was a nightmare! First uhaul changed my reservation on the truck gave me a bigger one which cost 400 more dollars, and cost me more in gas. Then when I get to el paso to turn things in my storage unit was canceled and now I'm charged for it and now have to have permission to get into my unit to access my own property in total uhaul cost me 1000 more dollars for my move stress and inconvenience. I will never use uhaul ever again, and will not be recommending it
Amber B | First ImpressionsThis location was great. The previous location couldn't honor the reservation and tried to send me to a much further location.
Christopher LWe had bad windshield wipers, took us 12 hours from El Paso to Colorado Springs because it was snowing and raining in between here and there and we could not see out the windows so we had to stop at truckstops wash the windows and wait until we can go again, was not happy at all. 12 hours was way too long to be in that truck and I would like a review back please
Valarie CI am sorry but I forgot to check out when I left yesterday (unit 1931) but otherwise my check in was wonderful! THANK YOU I promise I'll check out regularly in the future!
Sarah D | First ImpressionsFantastic staff.
Maharely PVery odd lady at your front counter. Not helpful at all. Answered all my questions like I did something wrong. Your truck had dents that were not pictured on your rental approval link. What a terrible experience. I will not return and will let anyone and everyone I know to stay clear of uhaul.
Patrick BThe young male working out at returns was awesome! My U-Haul was on the side street way down there and he went and got it for me! I told the manager on duty Charles. Also Charles is always so friendly and helpful every time I’m in there. He really goes above and beyond his job!
Justin WAble and ready!!!
Jose FFriendly and professional staff
Alejandro GNo improvement needed, doing great
ANTONIO DExcellent service I plan on renting again in a week
ANTONIO DWas very nice to have my things in a secure and clean Space ! Will difinetly reccomend it!!
LETICIA M | Overall ExperienceThis is the BEST and most secure storage experience I've ever had. It made a long, arduous moving experience so much easier. The staff was always helpful and positive, and security was visibly present, making me feel safer, too. I highly recommend.
Sarah D | Overall ExperienceNever had access to storage due to uhaul trucks parked there, even during business hours. Could have gotten my stuff earlier to avoid giving it up entirely.
Lavonne W | Overall ExperienceThe website and the app is very easy to maneuver around. Reserving a truck and or storage is very simple to do. The staff is excellent and knowledgeable about the products and very helpful with any questions that you may have. I will be using U-Haul again and recommending them two friends and family. I appreciate greatly all the help that I received from the U-Haul staff.
Tina P | First ImpressionsManagers was very help with my last minute drop off and storage
EVYN C | First ImpressionsThey all did a fantastic job. They helped me a lot. Especially Mike. I really appreciate it!
CHRIS S | First Impressionsgreat seevice
JACOBDEION E | First ImpressionsThe manager was very knowledgeable and helpful. She showed us to the unit so we could see the size for ourselves. She even helped her newer employee with some questions. She was very courteous and friendly.
KIM O | First ImpressionsThe staff is the most Important and I must say from my need to my useful tenancy, the staff made the difference, enough people on premises to help with products and to facilitate other needs such as air for tires not on U-Haul equipment. Glad for your company and for me to have an amazing business in our neighborhood. Grateful 😇 to experience and believe your staff and company will continue to deliver the highest service that I have had recently in the storage industry. Looking forward to utilizing your services again as needed in the future. Thank you 🙏🏼
Robert B | Overall ExperienceIt was a great place to keep my furniture while I moved internationally. The staff was always helpful and kind.
Michelle m | Overall ExperienceLove that we had 24hours access and area were well maintained.
Renee A | Overall ExperienceWould like 👍🏿 to been notified about the late ⏰ night availability to my Storage unit for additional five dollars but no one bought to inform me of this extra feature,I was in my Unit for an year and no one ☝️ explained this extra feature to me or my wife!
Cecil W | Overall ExperienceThe associate Charles at this location is the absolute best. Had a very small timeframe to move and he made picking up truck and getting a storage space quick and easy.
NATALIE P | Overall ExperienceUhaul is great just took expensive . Love uhaul though.
renay s | First ImpressionsThe staff was helpful and friendly.
DERICK C | Overall ExperienceFound a rat poison trap in the storage unit when I opened it. I get there needs to be pest control, but the box said “do not touch” so I had to move it to the hall with my foot. I hope no rats get my stuff. Access control panel also seems confusing in its messaging on the screen. I also don’t like needing the card cuz it makes it difficult for movers or other contractors to access my stuff in my behalf.
Nicholas G | First ImpressionsI was impressed!!, Friendly Staff and Attention to detail too. Outstanding service all around!!.
Ray V | First ImpressionsEverything was above my expectations.
DERICK C | First ImpressionsThis was a great experience!
Katherine R | Overall ExperienceI would have put one star but the one of the staff was at least trying to help. I had all my things in storage while on rotation to korea. When I got back, I needed it for 5 more weeks. I paid two months at $160! It was only 5 weeks. If I only need the storage unit for 7 days, I should be prorated what I'm not using instead of paying a whole month for one week. Will not be using uhaul for storage ever again.
KRISTIAN E | Overall ExperienceI got a larger storage, for $20 less than another storage facility, plus their office hours were not as convenient as U-Haul. Your staff very helpful and patient showing all instructions which I would've been lost without. Thank you.
monica g | First Impressionsgreat customer service!
KARLA A | First ImpressionsThe lady who helped was very versatile sweet and nice answered all our question.
PATRICIA H | First ImpressionsIt was very convenient to get a storage there. The staff was very helpful
yvette c | Overall ExperienceBenito is an amazing representative of uhaul! His customer service was one of the best I’ve experienced. He was willingly helpful with pleasant conversation, making the process efficient. He made the process perfect, peaceful and, to my standard. Thank you Benito!!
MISHAUN M | First ImpressionsMy only complaint were the price increases and the parking lot which always had nails and screws and other flat causing metal on the ground. I do not know why but I was always picking them up as I came in and out. ( Back near the storage area )
darrell p | Overall ExperienceThank you 😊
Emily T | First ImpressionsI feel like yhey tell you one price when you rent a truck and your final account bill is more. Just don’t understand we borrowed the truck for 3 hrs and they charge me more.
Helen R | Overall ExperienceThe staff was so incredibly helpful. They truly made a long stressful move a lot more manageable. We look forward to doing more business with you in the future.
Carol V | Overall ExperienceEl personal de mantenimiento muy mal no nos quisieron ayudar para nada y la seńora de limpiesa molesta por que movimos su carrito del pasillo por que estorbaba y nos hablo muy mal
Ocatavio S | Overall ExperienceExcellent staff! Continually went to extra mile to assist me. Will return here for all my UHaul/moving needs.
David M | Overall ExperienceThe wait time was incredibly long and the storage unit was way too small. However, the customer service was very determined to help my reservation and I was very appreciative of her, Mercedes, for her genuine support with resolving my storage unit issue.
Jade R | First ImpressionsGreat customer service!!!
Lorena P | Overall ExperienceOnly issue I had was the price. It was a little expensive for a 5x10 unit in my opinion. but other than that it was an excellent experience. Clean, accessible, and secure environment. Great facility. Would use again if needed. Thanks for the great customer service. You guys are awesome.
Robert P | Overall ExperienceEven though the service representative was new to the job, she was very helpful.
Ben S | First ImpressionsMs. Lupe keeps the storage clean and organized. I can tell that without her there the storage could become overwhelming for the size of the place. I recommend getting a unit.
Mark B | Overall ExperienceGreat customer service! We were assisted above expectations with getting a storage unit set up and cancelling it as it was not what we needed. Management was amazing!
Lawrence E | Overall ExperienceBig, big problem was the keycard system did not work. I had to go into the office everytime I needed to get into my storage instead of using a more conveniently place remote station. It made it extra annoying when they sent an email stating they were going to raise the monthly rate.
Jackie F | Overall ExperienceThis facility was very run down. The staff was always very rude and unhelpful. In order to get the secondary key I always had to give my ID to the desk to hold. The facility was only available during business hours. The facility was not very secure. I also had the unfortunate situation of having human vomit on my unit that the staff refused to clean up. It’s also way over priced.
TONY M | Overall ExperienceThank you for helping me when I need it
Yolinda B | Overall ExperienceI had reserved a unit only to show up and not have a unit. However. The general manager fixed the issue and found me a unit.
SONIA F | First ImpressionsGood team
jerry v | Overall ExperienceEach time I have visited U-Haul, I’m always greeted by friendly staff. Their professional and caring, and go out there way to help you. Thank you, The staff at Dyer facility.
Karon V | First ImpressionsHad issues with new account and access requests. Was not given good info on how to access after hours. Very frustrating experience. Was able to get help and the general manager personally assisted. But it should not have needed that extra step
Christie H | First ImpressionsNeed to have later desk hours.
darrell p | First ImpressionsThe workers were very polite and helpful but they need more help. Wait times can be long to get service.
CATHY L | Overall ExperienceThe Uhaul Dyer location in El Paso had an available spot for me to store my belongings in a hurry. I was able to book same day storage and the front desk crew was very helpful in explaining the agreement, showing me on a map where my unit was located, and offered advice on the proper way to secure my storage unit. Highly recommend for anyone who wants to secure their belongings with peace of mind.
ANDREW T | Overall ExperienceDon’t tell me about a law that prevents to help take a lock off for a customer, but admit you take them off to sell people’s property.
MICHAEL B | Overall ExperienceAlthough the staff and facilities were clean and convenient, I can’t recommend this facility because the roof leaks and I had damaged items due to the rain.
DAVID L | Overall ExperienceVery friendly staff trk. Start to end! Although I think you need more staff. We waiting 15min plus but the staff kept us informed and were super helpful
RAMON L | Overall ExperienceGreat staff, very friendly and helpful.
Erick V | Overall ExperienceVery clean. Staff very helpful. Just make sure to have the storage rooms open by 7 AM. I went on a few occasions at seven and it was still not open. Other than that , I was very happy with the services provided and would recommend your services to others.
Sandra h | Overall ExperienceOutstanding customer service.
Neftali R | Overall ExperienceExtremely friendly staff. Oscar, the Store Manager runs a very clean and well maintained atmosphere. The restroom was extremely clean and being run by men, that says a lot. Loved everything about 8833 Dyer Street Uhaul.
Martina G | Overall ExperienceGreat facilities and customer service, keep up the good work!
Manuela G | Overall ExperienceSuper amazing customer service when renting the storage unit and when exiting the unit! They're also were great when returning uahuls! And having the carts for loading and unloading was such a lifesaver!
Amanda T | Overall ExperienceThanks
Jose A | Overall ExperienceI’ve been using U-Haul for years and have not had any problems.
ROMAINE Z | First ImpressionsMy unit was not properly sealed. As a result everything was covered in dirt. The staff was rude and seemed annoyed with having to do anything. Their were two employees that were pleasant but the manager especially infuriated me as he found it a good idea to play tough guy with me on my concern with my move out. Instead he came in and said do we have a problem! Instead of asking me what my concern was and how he could help me. Then he tried to justify his actions with my 84 year old father who also was not impressed with his way of his way of handling the situation. After this I decided it was not worth arguing with him and told him to stop talking and just close out my account. He then told me he could just just make me leave at which point I told him I would leave when my account was closed. His response was do you have an email to send me the receipt at which point I told him to just print the receipt and he said " you know what I am out of paper so you will just have to give me your email" I told him the go and get some "explitve" paper because I am not leaving here without a receipt! Low and behold the printer magically had paper in it and he printed it and I left. This was by far the worst customer service experience I have ever had and I admit I was not kind to the manager throughout our interaction due to the way he came in and spoke to me and my father but if he would have handled it in a better way I would have left and probably just left it alone. Instead he chose a very poor path and as a result it is ending with not one but two very poor reviews on every possible site we can find to post a review on. And to everyone we know. This is not a reflection on All U-haul facilities as I have had many. But this location is very Poorly run.
Rodney B | Overall ExperienceThe Manager and staff were very helpful - very friendly. I would definitely recommend U-haul to anyone looking for storage.
Jose B | First ImpressionsCustomer service from your employee at the front desk (8833 Dyer St, El Paso, TX 79904) was excellent and she was very friendly would recommend uhaul to others.
John P | Overall ExperienceGood facility and staff .
DAVID L | First ImpressionsPrices are extremely high especially for the sizes of the storage space
IRENE V | Overall ExperienceI am customer for years,
Ricardo Z | First ImpressionsWhen I went to pick up my household goods the unit had been leaking towards the front. Some of my items got wet
Luann B | Overall ExperienceMy sister and I got a little lost trying to find the unit and the map wouldn't load on my phone, so we ended up going in to get a map. The man we spoke to was a trainee, who took the initiative to get us a map while his trainer was busy. We wished him well at his new job, and went on our way.
Megan R | Online Move InThe person that helped was very nice and helpful and very great customer service
YAHIRA B | First ImpressionsI had originally moved into an outside unit during a quick relocation from out of state back in April. I later found out that with the extreme heat of ELP, that my things may get damaged being in the outside unit. I was able to get an inside unit. I worked with the U-Haul team to transfer my lease, and access a nice roomer inside unit. Jonathan and the team were accommodating and made the move/transfer easy. Thank you to all of them for their expertise and help! Javier
Javier P | Overall ExperienceThe staff was EXTREMELY helpful and friendly whenever I needed assistance. I've NEVER been disappointed with any of the staff in any location I've gone to (Addison, Dallas or El Paso). Whether renting a storage unit, trailer or buying boxes, I would HIGHLY recommend U-Haul for these and other services. Thank you all very much!!
LUZ L | Overall ExperienceThe employee's intake process is slow. i was there for close to 2 hrs before i was finally able to get moving on the storage
Jose H | First ImpressionsGood mgr and also the rest of employes
Ricardo Z | Overall ExperienceThe card readers were constantly breaking requiring long walks to turn the alarm on and off. The parking area is too congested by U-Haul equipment so that at time one cannot enter or exit the property
ALEXANDER K | Overall ExperienceMánager was really helpful and polite.
patricia l | Overall ExperienceGreat last minute assistance
John Y | First ImpressionsGood people help
Ricardo Z | First ImpressionsThe service provided by the GM and the gentlemen that unhinged our trailer and let us in storage unit exceeded our expectations. They have a great team at this location.
Maria G | First ImpressionsThis location doesn't answer the phone. Left 3 messages to UHAUL customer support to ask for a call back. $18 cc charge for a service not given, falsely claimed move out date was a month later.
Ryan M | Overall ExperienceVery good experience.
santos a | Overall ExperienceToo many customers and too few staff members working. Had to wait in a long line for hours due to only 1 person working. Ridiculous staffing ratio especially on a Saturday!!!
SANDI T | Overall ExperienceThanks
Juan R | Overall ExperienceThe general manager is the absolutely most rude disrespectful person I've ever met. I would like to submit a formal complaint.
alfredo b | Overall Experienceno comment
Luis G | Overall Experiencea great experience all around thank you
David A | Overall ExperienceThe staff at the Dyer UHaul made my move from El Paso to Orange less stressfull. Great staff!
lori r | Overall Experienceeveryone was eager and willing to assist us and did very well thank you. david
David A | First ImpressionsVERY GOOD SERVICE
Ricardo Z | First ImpressionsMoved back to El Paso after 35 yrs. Staff EXTREMELY helpful and friendly. Took time to show me where my new storage area was. Unhitched trailer and was one my way. TERRIFIC CREW!!!
LUZ L | First ImpressionsVery nice and helpful. Took time to explain everything. Great service.
PATRICIA N | First ImpressionsAttendant was very knowledgeable, and very friendly.
Raquel O | First ImpressionsFriendly staff, and very attentive
Raquel O | First ImpressionsU
anita m | Overall ExperienceVery slow and `long waits at the office otherwise fine.
ken s | Overall ExperienceThank you
Eric M | Overall ExperienceGOOD PEOPLE
Ricardo Z | First ImpressionsI was late checking in due to a long line and at the time one person working, did finally get help once’s another person joined
Lillian R | ReservationMy U Boxes reportedly shipped today with a guaranteed delivery date 12 days from now so that will be the true measure of success....stay tuned!
Curtis H | Overall ExperienceThe only complaint I have is the truck I got didn't have cruise control. I kind of get why but still it was rough driving 8 hours by myself with my foot on the gas pedal the whole time.
Kaitlin y | ReservationC
Anthony Y | Overall ExperienceOnly needed temporary storage. Very easy to arrange and professional friendly staff.
ANNE C | Overall ExperiencePoor customer service. It took various attempts and a couple of hours to get a competent person to help out.
Damian G | Overall ExperienceMy only complaint is when I would try to call the facility sometimes nobody would pick up the phone. Sometimes nobody would answer till the next day.
ashley b | Overall ExperienceGood service,you people are nice
RICARDO Z | Overall ExperienceGreat place to store your valuables. We had no trouble with any part of getting a storage room or the UHAUL rental.
Nicholas M | Overall ExperienceN/a
Jorge L | Overall ExperienceMyra or what ever her name is but her name tag said owner on it, very rude and no,none what’s so ever customer service skills!! The reason why I left still waiting to hear from marketing director smh
JOSE L | Overall ExperienceExcellent service, every single one of the staff was very friendly and helpful, Too easy to give this place and this guys 5 stars. Thanks!
Jesus E | Overall Experience