Customer did not leave a comment.
Juan DuranCustomer Reviews for U-Haul Moving & Storage of Northeast
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Show / explain the dash panel in trucks. More women would rent and all would understand a/c and heating. Incrementally you could boost your business plus give more confidence to men.
brad berglundReservation made online for 24 hours. Upon arrival to the store, was informed the rental was only available for six hours. A simple phone call would have been appreciated to amend plans. This rental was utilized for business purposes and the inconvenience of misinformation caused my business to lose time and money.
Pamela BrouhardSales person was great and informative
Michelle TaylorNot as many attendants. Ours seemed nice but distracted.
Swat SandersNothing. Deanna is always on point, efficient and very friendly with the execution of the paperwork. This morning Isaac attended to me. He was very friendly, did a great job in explaining the terms of the rental contract. I'm very pleased with everyone. Thank you
Laura GomezFront counter customer service can be improved
Jose BustamanteIf a customer requests 9 days for a rented trailer and returns it in 4 days. That additional days should be returned to the customer.
Daniel ValinThe volleyball had bad tires on it. Useless Truck was in great condition
Frederick StephensExcelente servicio y la gente muy amable solo necesitan personal bilingue gracias
Arturo Alvarado ChairezCustomer service was excellent, thank you!
Clement GrayThe gate to storage not working and secondary locks have been added by UHUAL. Hopefully this issue with the gates resolved soon, because having to go in and check out a key is not efficient.
Jessie GonzalezAlways friendly, convenient, and well stocked. Ty
RAFAEL ALICEAGreat customer service, clean vehicles, easy pick up and check out!!!
Breyanna BrandenburgThe vehicle I rented had dog hair all over both seats. It was dark went rented truck so I didn't see it. I had to brush dog hair off my clothes all day long. This was by far my worst experience in renting a truck and I rent often.
Andrew MorrisCharles was very helpfull and professional great worker
Carlos Gopar | First ImpressionsI had a very good experience. I feel your doing excellent! Don’t need to improve on anything. Thank you!
Amy SisnerosExcellent service, very knowledgeable personnel.
Reyes MadridProcess easy and convenient.
Jessie GonzalezThe agent remembered my name and made me feel Special! Have had Great service since my first time ever leasing a rental. Keep up the Good Work!!
Betty K StokesGreat customer service. The staff was very friendly and professional. Keep up the great work.
Carolyn SmithBe more transparent with terms and conditions
Rafael RiveraAll staff members were extremely helpful and courteous!! We had them hook up the tow-dolly and secured the vehicle. The vehicle was tied down very securely!!!! Very friendly!!!!
Burdette Wilcox JrAll personal so nice
Jesus JaquezI had a good experience
bishop presleyVery poor, worst experience of my whole entire life. Told them from the get go I will not be using this ever again because of this experience and yet I'm still being harassed.
Amber Benge | Overall ExperienceExcellent customer service at the counter upon pickup and the same at drop off. Truck was clean, ready to go, and the price was very good. Online reservation was easy and quick.
JOHN KIRBYCustomer service very good by all involved tjat helped me with the rental 🙂
Raul EnriquezSeat space in the cab was small. I am 6'1" and weigh 285. 10-11 hours behind the wheel made me hurt all over
Billy VanceEverything was great, no complaints
Jorge MartinezNothing
ENRIQUE GOMEZPlease make sure uhauls are able to be kept well maintained. Caused a lot of mishaps due to truck breaking down and had to pay extra to rent out another truck to come back for an in town service.
Filemon FrancoNothing. The staff went above & beyond to help me & I could not be more pleased.
Beckett AguirreThank you Deanna for working with me an Army veteran moving to El Paso. I wish every Uhaul location was like that but some aren't Army veteran friendly
Daniel Griego | Overall ExperienceThe owner Michael is phenomenal. He explained the process to use the link to check your truck rental. Eduardo helped to put air in my hand truck, so helpful! Awesome staff, another female associate helped me as well. I will always come to this UHAUL Location.
Tamara MyersThis was a nightmare! First uhaul changed my reservation on the truck gave me a bigger one which cost 400 more dollars, and cost me more in gas. Then when I get to el paso to turn things in my storage unit was canceled and now I'm charged for it and now have to have permission to get into my unit to access my own property in total uhaul cost me 1000 more dollars for my move stress and inconvenience. I will never use uhaul ever again, and will not be recommending it
Amber Benge | First ImpressionsThis location was great. The previous location couldn't honor the reservation and tried to send me to a much further location.
Christopher LinneerWe had bad windshield wipers, took us 12 hours from El Paso to Colorado Springs because it was snowing and raining in between here and there and we could not see out the windows so we had to stop at truckstops wash the windows and wait until we can go again, was not happy at all. 12 hours was way too long to be in that truck and I would like a review back please
Valarie CorbattI am sorry but I forgot to check out when I left yesterday (unit 1931) but otherwise my check in was wonderful! THANK YOU I promise I'll check out regularly in the future!
Sarah De La Garza | First ImpressionsFantastic staff.
Maharely PolkVery odd lady at your front counter. Not helpful at all. Answered all my questions like I did something wrong. Your truck had dents that were not pictured on your rental approval link. What a terrible experience. I will not return and will let anyone and everyone I know to stay clear of uhaul.
Patrick BencomoThe young male working out at returns was awesome! My U-Haul was on the side street way down there and he went and got it for me! I told the manager on duty Charles. Also Charles is always so friendly and helpful every time I’m in there. He really goes above and beyond his job!
Justin WoodburyAble and ready!!!
Jose FrancoFriendly and professional staff
Alejandro GuillenNo improvement needed, doing great
ANTONIO DURANExcellent service I plan on renting again in a week
ANTONIO DURANWas very nice to have my things in a secure and clean Space ! Will difinetly reccomend it!!
LETICIA MATA | Overall ExperienceHorrible customer service over all.
Jacqueline JohnstonThank you for the cashier his name is Charles excellent costumer service
Cecilia CastilloA big Thank you to Charles!! He went the extra mile to ensure I had plenty of time to get my work done with no problems. Also a big Thank you to Deanna. An enormous asset to UHaul. She's always on point with everything that her duties entail. Great job!
Laura GomezUHAUL had no AC working
Carlos GutierrezNothing. Deanna as always is very friendly. She expedites the paperwork in no time and I am off. Eduardo is always friendly. I appreciate their service very much. They're assets to UHaul
Laura GomezI was a little irritated that they moved my time without calling me beforehand and I was rude about it. The team handled my rudeness with professionalism and politeness. Thank you for your service. Sorry I gave everyone a hard time.
Nickie RobinsonNA
Laura HuitronDamian M is an awesome employee. Turning in the truck was a breeze and he was very respectful and courteous. All of the employees from 8883 Dyer street in El Paso Tx should strive to have the positive attitude and helpfullness in customer service that Damian has especially working on a Sunday. I will definitely rent again from this location.
ramon lechugathe unit was leaking oil from the driver side rear axel seal. I informed the roadside assist that it was leaking. but other than that it was great doing business.
Roberto MadridThe staff was great!
THOMAS BUTLERThis is the BEST and most secure storage experience I've ever had. It made a long, arduous moving experience so much easier. The staff was always helpful and positive, and security was visibly present, making me feel safer, too. I highly recommend.
Sarah De La Garza | Overall ExperienceNever had access to storage due to uhaul trucks parked there, even during business hours. Could have gotten my stuff earlier to avoid giving it up entirely.
Lavonne Williams | Overall ExperienceThe website and the app is very easy to maneuver around. Reserving a truck and or storage is very simple to do. The staff is excellent and knowledgeable about the products and very helpful with any questions that you may have. I will be using U-Haul again and recommending them two friends and family. I appreciate greatly all the help that I received from the U-Haul staff.
Tina Peeler May | First ImpressionsManagers was very help with my last minute drop off and storage
EVYN CURRY | First ImpressionsThey all did a fantastic job. They helped me a lot. Especially Mike. I really appreciate it!
CHRIS SHANAHAN | First Impressionsgreat seevice
JACOBDEION ESQUIVEL | First ImpressionsThe manager was very knowledgeable and helpful. She showed us to the unit so we could see the size for ourselves. She even helped her newer employee with some questions. She was very courteous and friendly.
KIM OLIVER | First ImpressionsThe staff is the most Important and I must say from my need to my useful tenancy, the staff made the difference, enough people on premises to help with products and to facilitate other needs such as air for tires not on U-Haul equipment. Glad for your company and for me to have an amazing business in our neighborhood. Grateful 😇 to experience and believe your staff and company will continue to deliver the highest service that I have had recently in the storage industry. Looking forward to utilizing your services again as needed in the future. Thank you 🙏🏼
Robert Barnes | Overall ExperienceIt was a great place to keep my furniture while I moved internationally. The staff was always helpful and kind.
Michelle mmonargmailcom | Overall ExperienceLove that we had 24hours access and area were well maintained.
Renee Abregana | Overall ExperienceWould like 👍🏿 to been notified about the late ⏰ night availability to my Storage unit for additional five dollars but no one bought to inform me of this extra feature,I was in my Unit for an year and no one ☝️ explained this extra feature to me or my wife!
Cecil Walker | Overall ExperienceThe associate Charles at this location is the absolute best. Had a very small timeframe to move and he made picking up truck and getting a storage space quick and easy.
NATALIE PEREZ | Overall ExperienceUhaul is great just took expensive . Love uhaul though.
renay springer | First ImpressionsThe staff was helpful and friendly.
DERICK COTTRELL | Overall ExperienceFound a rat poison trap in the storage unit when I opened it. I get there needs to be pest control, but the box said “do not touch” so I had to move it to the hall with my foot. I hope no rats get my stuff. Access control panel also seems confusing in its messaging on the screen. I also don’t like needing the card cuz it makes it difficult for movers or other contractors to access my stuff in my behalf.
Nicholas Gortari | First ImpressionsI was impressed!!, Friendly Staff and Attention to detail too. Outstanding service all around!!.
Ray Villescas | First ImpressionsEverything was above my expectations.
DERICK COTTRELL | First ImpressionsThis was a great experience!
Katherine Rose | Overall ExperienceI would have put one star but the one of the staff was at least trying to help. I had all my things in storage while on rotation to korea. When I got back, I needed it for 5 more weeks. I paid two months at $160! It was only 5 weeks. If I only need the storage unit for 7 days, I should be prorated what I'm not using instead of paying a whole month for one week. Will not be using uhaul for storage ever again.
KRISTIAN ESTBY | Overall ExperienceI got a larger storage, for $20 less than another storage facility, plus their office hours were not as convenient as U-Haul. Your staff very helpful and patient showing all instructions which I would've been lost without. Thank you.
monica galleos | First Impressionsgreat customer service!
KARLA ALVIRDE | First ImpressionsThe lady who helped was very versatile sweet and nice answered all our question.
PATRICIA HERRERA | First ImpressionsIt was very convenient to get a storage there. The staff was very helpful
yvette chilson | Overall ExperienceBenito is an amazing representative of uhaul! His customer service was one of the best I’ve experienced. He was willingly helpful with pleasant conversation, making the process efficient. He made the process perfect, peaceful and, to my standard. Thank you Benito!!
MISHAUN MCCREIGHT | First ImpressionsMy only complaint were the price increases and the parking lot which always had nails and screws and other flat causing metal on the ground. I do not know why but I was always picking them up as I came in and out. ( Back near the storage area )
darrell pistone | Overall ExperienceThank you 😊
Emily Taylor | First ImpressionsI feel like yhey tell you one price when you rent a truck and your final account bill is more. Just don’t understand we borrowed the truck for 3 hrs and they charge me more.
Helen Ramirez | Overall ExperienceThe staff was so incredibly helpful. They truly made a long stressful move a lot more manageable. We look forward to doing more business with you in the future.
Carol Van Scoten | Overall ExperienceEl personal de mantenimiento muy mal no nos quisieron ayudar para nada y la seńora de limpiesa molesta por que movimos su carrito del pasillo por que estorbaba y nos hablo muy mal
Ocatavio Saenz | Overall ExperienceExcellent staff! Continually went to extra mile to assist me. Will return here for all my UHaul/moving needs.
David Mccomb | Overall ExperienceThe wait time was incredibly long and the storage unit was way too small. However, the customer service was very determined to help my reservation and I was very appreciative of her, Mercedes, for her genuine support with resolving my storage unit issue.
Jade Rosales | First ImpressionsGreat customer service!!!
Lorena Patterson | Overall ExperienceOnly issue I had was the price. It was a little expensive for a 5x10 unit in my opinion. but other than that it was an excellent experience. Clean, accessible, and secure environment. Great facility. Would use again if needed. Thanks for the great customer service. You guys are awesome.
Robert Preusser | Overall ExperienceEven though the service representative was new to the job, she was very helpful.
Ben Sandfur | First ImpressionsMs. Lupe keeps the storage clean and organized. I can tell that without her there the storage could become overwhelming for the size of the place. I recommend getting a unit.
Mark Benson | Overall ExperienceGreat customer service! We were assisted above expectations with getting a storage unit set up and cancelling it as it was not what we needed. Management was amazing!
Lawrence Estrada | Overall ExperienceBig, big problem was the keycard system did not work. I had to go into the office everytime I needed to get into my storage instead of using a more conveniently place remote station. It made it extra annoying when they sent an email stating they were going to raise the monthly rate.
Jackie Fiest | Overall ExperienceThis facility was very run down. The staff was always very rude and unhelpful. In order to get the secondary key I always had to give my ID to the desk to hold. The facility was only available during business hours. The facility was not very secure. I also had the unfortunate situation of having human vomit on my unit that the staff refused to clean up. It’s also way over priced.
TONY MARTIN | Overall ExperienceThank you for helping me when I need it
Yolinda Briones | Overall ExperienceI had reserved a unit only to show up and not have a unit. However. The general manager fixed the issue and found me a unit.
SONIA FLORES | First ImpressionsGood team
jerry vargas | Overall ExperienceEach time I have visited U-Haul, I’m always greeted by friendly staff. Their professional and caring, and go out there way to help you. Thank you, The staff at Dyer facility.
Karon Vazquez | First ImpressionsHad issues with new account and access requests. Was not given good info on how to access after hours. Very frustrating experience. Was able to get help and the general manager personally assisted. But it should not have needed that extra step
Christie Harris | First ImpressionsNeed to have later desk hours.
darrell pistone | First ImpressionsThe workers were very polite and helpful but they need more help. Wait times can be long to get service.
CATHY LEE CARNEY | Overall ExperienceThe Uhaul Dyer location in El Paso had an available spot for me to store my belongings in a hurry. I was able to book same day storage and the front desk crew was very helpful in explaining the agreement, showing me on a map where my unit was located, and offered advice on the proper way to secure my storage unit. Highly recommend for anyone who wants to secure their belongings with peace of mind.
ANDREW THORNTON | Overall ExperienceDon’t tell me about a law that prevents to help take a lock off for a customer, but admit you take them off to sell people’s property.
MICHAEL BAILEY | Overall ExperienceAlthough the staff and facilities were clean and convenient, I can’t recommend this facility because the roof leaks and I had damaged items due to the rain.
DAVID LINCOLN | Overall ExperienceVery friendly staff trk. Start to end! Although I think you need more staff. We waiting 15min plus but the staff kept us informed and were super helpful
RAMON LOPEZ | Overall ExperienceGreat staff, very friendly and helpful.
Erick Velez Lopez | Overall ExperienceVery clean. Staff very helpful. Just make sure to have the storage rooms open by 7 AM. I went on a few occasions at seven and it was still not open. Other than that , I was very happy with the services provided and would recommend your services to others.
Sandra hernandez | Overall ExperienceOutstanding customer service.
Neftali Rosado | Overall ExperienceExtremely friendly staff. Oscar, the Store Manager runs a very clean and well maintained atmosphere. The restroom was extremely clean and being run by men, that says a lot. Loved everything about 8833 Dyer Street Uhaul.
Martina Gardner | Overall ExperienceGreat facilities and customer service, keep up the good work!
Manuela Garcia | Overall ExperienceSuper amazing customer service when renting the storage unit and when exiting the unit! They're also were great when returning uahuls! And having the carts for loading and unloading was such a lifesaver!
Amanda Taylor | Overall ExperienceThanks
Jose Alatorre | Overall ExperienceI’ve been using U-Haul for years and have not had any problems.
ROMAINE ZBIEG | First ImpressionsMy unit was not properly sealed. As a result everything was covered in dirt. The staff was rude and seemed annoyed with having to do anything. Their were two employees that were pleasant but the manager especially infuriated me as he found it a good idea to play tough guy with me on my concern with my move out. Instead he came in and said do we have a problem! Instead of asking me what my concern was and how he could help me. Then he tried to justify his actions with my 84 year old father who also was not impressed with his way of his way of handling the situation. After this I decided it was not worth arguing with him and told him to stop talking and just close out my account. He then told me he could just just make me leave at which point I told him I would leave when my account was closed. His response was do you have an email to send me the receipt at which point I told him to just print the receipt and he said " you know what I am out of paper so you will just have to give me your email" I told him the go and get some "explitve" paper because I am not leaving here without a receipt! Low and behold the printer magically had paper in it and he printed it and I left. This was by far the worst customer service experience I have ever had and I admit I was not kind to the manager throughout our interaction due to the way he came in and spoke to me and my father but if he would have handled it in a better way I would have left and probably just left it alone. Instead he chose a very poor path and as a result it is ending with not one but two very poor reviews on every possible site we can find to post a review on. And to everyone we know. This is not a reflection on All U-haul facilities as I have had many. But this location is very Poorly run.
Rodney Basurto | Overall ExperienceThe Manager and staff were very helpful - very friendly. I would definitely recommend U-haul to anyone looking for storage.
Jose Bejarano | First ImpressionsCustomer service from your employee at the front desk (8833 Dyer St, El Paso, TX 79904) was excellent and she was very friendly would recommend uhaul to others.
John Paul Rodriguez | Overall ExperienceGood facility and staff .
DAVID LUNA | First ImpressionsPrices are extremely high especially for the sizes of the storage space
IRENE VARGAS | Overall ExperienceI am customer for years,
Ricardo Zamora | First ImpressionsWhen I went to pick up my household goods the unit had been leaking towards the front. Some of my items got wet
Luann Bruce | Overall ExperienceMy sister and I got a little lost trying to find the unit and the map wouldn't load on my phone, so we ended up going in to get a map. The man we spoke to was a trainee, who took the initiative to get us a map while his trainer was busy. We wished him well at his new job, and went on our way.
Megan Rincon | Online Move InThe person that helped was very nice and helpful and very great customer service
YAHIRA BARRIOS | First ImpressionsI had originally moved into an outside unit during a quick relocation from out of state back in April. I later found out that with the extreme heat of ELP, that my things may get damaged being in the outside unit. I was able to get an inside unit. I worked with the U-Haul team to transfer my lease, and access a nice roomer inside unit. Jonathan and the team were accommodating and made the move/transfer easy. Thank you to all of them for their expertise and help! Javier
Javier Pimentel | Overall ExperienceThe staff was EXTREMELY helpful and friendly whenever I needed assistance. I've NEVER been disappointed with any of the staff in any location I've gone to (Addison, Dallas or El Paso). Whether renting a storage unit, trailer or buying boxes, I would HIGHLY recommend U-Haul for these and other services. Thank you all very much!!
LUZ LUJAN | Overall ExperienceThe employee's intake process is slow. i was there for close to 2 hrs before i was finally able to get moving on the storage
Jose Hurtado | First ImpressionsGood mgr and also the rest of employes
Ricardo Zamora | Overall ExperienceThe card readers were constantly breaking requiring long walks to turn the alarm on and off. The parking area is too congested by U-Haul equipment so that at time one cannot enter or exit the property
ALEXANDER KLAMT | Overall ExperienceMánager was really helpful and polite.
patricia lozoya | Overall ExperienceGreat last minute assistance
John Yanaros | First ImpressionsGood people help
Ricardo Zamora | First ImpressionsThe service provided by the GM and the gentlemen that unhinged our trailer and let us in storage unit exceeded our expectations. They have a great team at this location.
Maria Garcia | First ImpressionsThis location doesn't answer the phone. Left 3 messages to UHAUL customer support to ask for a call back. $18 cc charge for a service not given, falsely claimed move out date was a month later.
Ryan Marshall | Overall ExperienceVery good experience.
santos acosta | Overall ExperienceToo many customers and too few staff members working. Had to wait in a long line for hours due to only 1 person working. Ridiculous staffing ratio especially on a Saturday!!!
SANDI TENA | Overall ExperienceThanks
Juan Rossini | Overall ExperienceThe general manager is the absolutely most rude disrespectful person I've ever met. I would like to submit a formal complaint.
alfredo buenrostro | Overall Experienceno comment
Luis Gutierrez | Overall Experiencea great experience all around thank you
David Anzures | Overall ExperienceThe staff at the Dyer UHaul made my move from El Paso to Orange less stressfull. Great staff!
lori rosario | Overall Experienceeveryone was eager and willing to assist us and did very well thank you. david
David Anzures | First ImpressionsVERY GOOD SERVICE
Ricardo Zamora | First ImpressionsMoved back to El Paso after 35 yrs. Staff EXTREMELY helpful and friendly. Took time to show me where my new storage area was. Unhitched trailer and was one my way. TERRIFIC CREW!!!
LUZ LUJAN | First ImpressionsVery nice and helpful. Took time to explain everything. Great service.
PATRICIA NIETO | First ImpressionsAttendant was very knowledgeable, and very friendly.
Raquel Ortiz | First ImpressionsFriendly staff, and very attentive
Raquel Ortiz | First ImpressionsU
anita montes | Overall ExperienceVery slow and `long waits at the office otherwise fine.
ken scillieri | Overall ExperienceThank you
Eric Mcabee | Overall ExperienceGOOD PEOPLE
Ricardo Zamora | First ImpressionsI was late checking in due to a long line and at the time one person working, did finally get help once’s another person joined
Lillian Robbins | ReservationMy U Boxes reportedly shipped today with a guaranteed delivery date 12 days from now so that will be the true measure of success....stay tuned!
Curtis Hammock | Overall ExperienceThe only complaint I have is the truck I got didn't have cruise control. I kind of get why but still it was rough driving 8 hours by myself with my foot on the gas pedal the whole time.
Kaitlin young | ReservationC
Anthony Young | Overall ExperienceOnly needed temporary storage. Very easy to arrange and professional friendly staff.
ANNE CURTIS | Overall ExperiencePoor customer service. It took various attempts and a couple of hours to get a competent person to help out.
Damian Galindo | Overall ExperienceMy only complaint is when I would try to call the facility sometimes nobody would pick up the phone. Sometimes nobody would answer till the next day.
ashley boehm | Overall ExperienceGood service,you people are nice
RICARDO ZAMORA | Overall ExperienceGreat place to store your valuables. We had no trouble with any part of getting a storage room or the UHAUL rental.
Nicholas Macias | Overall ExperienceN/a
Jorge Legarreta | Overall ExperienceMyra or what ever her name is but her name tag said owner on it, very rude and no,none what’s so ever customer service skills!! The reason why I left still waiting to hear from marketing director smh
JOSE LUIS RIOS | Overall ExperienceExcellent service, every single one of the staff was very friendly and helpful, Too easy to give this place and this guys 5 stars. Thanks!
Jesus Estrella | Overall Experience