The lights on the trailer only worked sometimes. We told the gentleman who worked there and he said he was too busy to do anything about it. He wiggled the connector on the trailer and the lights would come on. He said it would be fine. The problem with that was every time you hit a bump the lights would go out. We drove 2 1/2 hours with no trailer lights.
Garth MCustomer Reviews for U-Haul Moving & Storage of Northwest Kokomo
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck we reserved was not available when we went to pick it up because it had been removed from the fleet and was for sale. We had to take a larger truck than what we had reserved.
Michele LMy Kokomo Uhaul was uselessly dysfunctional throughout my entire experience. When I reserved my uBox, I was told that I would be called the day before the dropoff to schedule the time. My drop-off was scheduled for 7/29, and at the end of 7/28, I had not received any communication. I called the Uhaul general help line to ask why no one followed procedure, and was told to call the Scheduler first thing in the morning. At 8am the morning of 7/29, I called the Scheduler, and was told that she did not do the scheduling. She transferred me to the local line, who did not pick up, and I was automatically transferred to the Uhaul general help line. The person on the general line was able to tell me the dropoff time of 3pm, which was slightly helpful, but not at all as early as I wanted. There was no pickup time scheduled. When the uBox was dropped off, it was placed too close to the curb to use the ramp. This was obviously an issue because I needed to use a furniture dolly to move in several pieces including a dresser and bedframe that were too heavy to lift by hand. Given how ineptly the Kokomo uHaul office had handled my rental so far, I decided to just relocate the trailer myself with my pickup to get it usable. My pickup was scheduled for 7/30, with no one having reached out to confirm a time at any point in this process. At the end of the day, it had not been picked up. That night, I once again called the general line (the scheduler and local office were both closed) who was unable to provide any help. The morning of 7/31, the day after the uBox was supposed to be picked up, I called the Scheduler who transferred me to the Kokomo office, who didn't pick up, and I was then automatically transferred to the general line, who attempted to contact the Kokomo office on my behalf twice. I had to go to the Kokomo office in person and tell them go come collect their overdue uBox in person. This complete disregard for any amount of communicating delayed my move out and travel by a full day as I cleaned up their mess. From start to finish, the Kokomo uHaul did not finish their half of the scheduling requirement, placed the uBox in a space that required relocation, did not pick up the uBox on the scheduled day, and did not pick up the phone in the 4-5 times I tried to call them over the course of this sorry circus.
jordan dThe taking pictures process is stupid
Michael WEverything went very good from beginning to end. With the storage unit and with the rent of a truck. Would recommend them highly
STEPHEN F | Overall ExperienceVery satisfied. Would come back again if needed
RHONDA T | Overall ExperienceDeb was super. Return was easy.
ELMER Hnone
Kevin CEverything and everyone working fine and pleasant. Nice facilities and equipment. We drove the van 20.3 miles. We had it for a hour and a half. And put $10 worth of gas in it. So all together we spent $77. My only suggestion is that your mileage fees are high and should be lower.
Gus FNothing. Uhaul momma was awesome and very thorough and helpful!
Kassandra HSuper easy and convenient. felt like i paid a fair price for the size!
Betsy A | Overall ExperienceThank you
ABDALLA B | Overall ExperienceHave the equipment available at the location I made the reservation.
Edward WFast and courteous!
TIMOTHY LHad to wait a while to be serviced. One more person when opening would help.
Alan AThey charged me a charge for using my debit card. Hidden fees I don't appreciate
dorris wWe didn't interact with any personal. Truck was dropped off after hours.
Anthony SGreat customer service and very polite!
Lisa HGreat service!
JON WI lost my belongings because I couldn't make parcel payment when I needed the help, this was after 3 years
Timothy P | Overall ExperienceI was totally satisfied
james lLove how easy pickup is and U-Haul Momma did a great job with the return
Joshua WHorrible experience
Michael T | Overall ExperienceU-Haul mamma she was the absolute best
levi cExcellent location and staff, Very friendly and well stocked. Totally handled the return by unhooking trailer for me and closing out the reservation. Fantastic people and location will definately use again.
David AI moved out the day my rent was supposed to charge me not knowing it would charge at 1am and put that in the comments when I processed my empty container and they refunded me. Wasn't sure if they would but it Is nice they did.
Kristi S | Overall ExperienceNothing, everything is great as well as the employees
JUAN TDebbie is super friendly & helpful! Grateful she made this a smooth experience.
Christina SThey were very helpful! Assisted in every way and gave all the discounts they could! Would recommend to anyone.
ZACH REasy drop off and great service
Jeffrey HSteve and the crew are the BEST!!!
Lynne NUhaul Moving Mama was awesome and helpful.
Anthony SThank you Debbie!
ABDALLA B | First ImpressionsThis was a very last minute rental. A different U-Haul location cancelled our rental at the very last minute so I contacted this location and they were wonderful. Very kind and friendly, had what we needed and set us up quickly. The cargo trailer was in perfect condition and we had no trouble with it at all. Made the move for our daughter as easy as could be.
beth mMany thanks to “Uhaul Momma” at the pickup location for making it fast and easy. Also the dropoff location lady was very nice.
Ray AThank u for making us feel.dafe leaving our belongings while we left state to help a loved one for a bit..
JAMES W | Overall ExperienceEasy process to pick up and drop off.
ATHENA LOur payments were due on the 13th of each month. We vacated the unit on the 18th. We were told that we had to pay for the full month, even though we vacated the unit five days after the due date. We were hoping that our last payment would have been pro-rated.
BRIAN J | Overall Experiencen/a
RICK HGreat experience, good service, would highly recommend if you need to rent a trailer.
RICKY BLady was very nice
JAMES DGreat service I always recommend this uhaul
RYAN KThe lady who helped me with the trailer pick-up did a great job explaining the rental agreement and the actual trailer hook-up.
markus nThe lady was very friendly and helpful.
Paul CTim was fabulous, efficient, courteous, respectful, articulate, professional, and helpful. Even when he pointed out a potential problem, he was extremely nice about it. He is the kind of representative you want everywhere, all the time.
edie aThey couldn’t give me a receipt, said would email me & that we would have a days refund. Still hadn’t received receipt the next day. Called & Tim said they hadn’t finished checking our trailer in. He finished the check out said yes we had a days refund & sent receipt. Receipt received but no total. I called again, ask why no refund reflected, was told they thought was a local rental & wasn’t so no refund. The 1st person who checked us in should have finished while we were there & paid attention to what he was doing.
Roger SThe only thing is they said it would be brought to our home on a Sunday. We rushed to get then they said it won’t be delivered until Monday!
Sharon WStaff is always helpful and friendly. 5 stars
Larry T | Overall ExperienceNothing
Stella GThe manager is a crook! I never have problems at any other uhaul location and Im a loyal uhaul customer! I buy boxes and shipping materials, rent equipment, and rented storage space. This location is the ONLY facility I've ever had payment issues where the manager reaches out days after my rental trying to say I still have a balance! Its harassment at this point and I would like refund for my most recent rental bc of the stress Ive endured after I was rented a dirty van!
JACQUELINE GTechnician was great, made process seamless. He came out in poring rain to get everything set up and I was in my way. Thanks!!!
JOSHUA SI know that there were mice deterrent boxes in my units that were placed there by U-Haul. I was grateful for that. But on move out there was a dead mouse in my unit and I guess that’s much better than live but it grosses me out
MELISSA C | Overall ExperienceEverything was easy and not stressful. I'm sure my experience will be great. Thank you
Thelma H | Online Move InHave someone available to rent a truck and not sitting in their car smoking
Larry SGreat service. I’ll be back!
dana cNice facility. Easy to set up on short notice.
Ann F | Online Move InJust keep giving good customer service
everette dThe customer service was excellent.
Salvation LThe app did not populate photos, and I had to contact customer service to figure out how to get my pictures to upload; they sent me a link to the regular website, and it worked there, but the app should be fixed. We had to first locate our truck which was a long walk, then walk back to get the key - key should be first as to save time and steps. Dolly was not in the back but fortunately a lady was available to get us a dolly, otherwise we would have been out of luck so someone dropped the ball there in getting our truck ready. Everything worked out okay, but it set us back by about 30 minutes.
Hayden RI should be clear this review is of the uhaul u-box delivery/pick up scheduling not the specific location. I had an extremely frustrating experience with U-Haul’s U-Box delivery service due to repeated communication failures and a complete lack of accountability. When scheduling my initial U-Box delivery, I received one phone call with no voicemail, followed by another call where a voicemail was left asking for specifics on where to place the boxes. That same day, I also received a text message instructing me to log into my account and provide delivery details online. Instead of calling back, I followed the instructions provided and entered all requested delivery information through the online platform. After submitting the information online, I received no further communication indicating that additional information was needed or that a phone conversation was mandatory before delivery. Naturally, I assumed everything was set for the scheduled delivery date. After waiting all day for the boxes to arrive, I finally called to ask what time they would be delivered. I was then informed that the boxes were not coming because they had “tried to reach me multiple times” and could not deliver unless they spoke with me directly. At no point before my call did anyone tell me that the online information I submitted was insufficient or that delivery required direct verbal confirmation. The representative rescheduled the delivery for a few days later and sent a text confirmation with both delivery and pickup dates. We discussed all the details of the process, so I believed the issue had finally been resolved. Unfortunately, after spending another entire day waiting for the delivery, nobody showed up again. Later that day, I received another call asking me to schedule a delivery date — meaning the prior representative had apparently failed to communicate or enter the rescheduled delivery information correctly. Another full day was wasted. I eventually spoke with a manager regarding the two failed delivery attempts, but rather than acknowledging the obvious communication failures, they simply repeated that they had “tried to reach me multiple times,” which was not true and felt more like an attempt to deflect responsibility than resolve the issue. At no point was there even a basic apology for the inconvenience, wasted time, or repeated failures. The overall impression was that nobody cared whether the U-Boxes were ever delivered or whether I ever used U-Haul again. There appears to be a serious lack of accountability, poor internal communication, and little concern for customer experience or repeat business. Based on this experience, I would absolutely not recommend using U-Haul’s U-Box service.
King OVery clean location with good options and friendly staff.
SEAN DUhaul momma is the best
joshua fEmployees very friendly, helpful, thorough and. efficient. Explained everything well. Clean.
Andrea G | First ImpressionsDebbie (The Uhaul Momma), first told me if didn't want to be charged after me free month was up, to make sure I was out the day BEFORE my bill. Saved me $150. Also, even though they normally just require a pic when you move out (which I didn't know), she was willing to come back and personally inspect my unit, since I was heading back there anyway to take out my last load. Further, when I left my unit locked when I turned in my keys (which I also didn't know), Debbie was willing to go back and get my lock herself instead of requiring me to do it before I checked out. It's small kindnesses like these that save you time, particularly when you're already exhausted from moving a few hundred pounds, that make all the difference. Will use them again.
Terry C | Overall ExperienceThere was an issue with my harness not working and the attendant said not to worry, he would just cancel the order and issue a refund. I never received the refund or notice of cancellation. I was charged for a trainer that I never even pulled off the lot.
Timothy RSteve Miller and u-mama are very professional and helpful with all my needs. Thank you, John .
JOHNNY C | Overall ExperienceThank you momma U-Haul and boss on N. Dixon St. in Kokomo, Indiana the were fantastic and help in any way possible will definitely recommend
Rodney F | First ImpressionsFriendly professional service. The employee explained everything in detail.
WILLIAM H | First ImpressionsThe staff was very friendly and professional.
JOHNNY C | First ImpressionsIt was so easy to rent a storage unit plus a uhal. first month of storage free was a bonus too. Staff was extremely helpful and friendly! i needed a bigger storage unit after i had already gotten a different one, and they helped me out with that immediately and they were very understanding about it.
Betsy A | First ImpressionsGreat staff! Always extremely helpful and willing to work with me. Highly recommend if you need a storage unit or equipment rental.
DANIEL K | Overall ExperienceI said it all with the answers to the questions, everything was all good
PAMELA M | Overall ExperienceIt was everything great
STEVEN Z | Overall ExperienceThe Staff Was Very Polite, Courteous , Knowledgeable and Friendly.
PAMELA M | First ImpressionsMomma uhaul was amazing
Zachary W | First ImpressionsVery nice guy
TRACIE M | First ImpressionsDebbie is an amazing employee. She was able to answer my questions, or get the answer. She is friendly and easy to speak with. Debbie talks TO you not AT you.
CHRISTINE W | Overall ExperiencePleased
ASHLEY T | Overall ExperienceGreat customer service. This location has everything that is needed to move.
STACY D | Overall ExperienceYou have people squatting in the units at night. Counted 5 the night I moved out. Loaded food and clothes and disappeared in to units. Not the best sort of people I’d want to walk into and be surprised by.
Tony H | Overall ExperienceThank you for all your help!
STACEY R | Overall ExperienceThe employees are very nice and helpful. I give them an A plus!!!!! The alarms that go off due to the wiring issues are a little bit of a bummer. Wish the company would fix it. Other than that the place is awesome. I have used the facility more than once. It is always clean.
CYNTHIA S | Overall ExperienceMy life savers, we have a big inspection coming up next month so I have to get things out of my apartment and in to storage or they can shut the place down. Should have done it before this but getting it done soon.
GLENDA B | First ImpressionsAwesome guy. Got me in and out and made sure I had everything I needed!
RODERICK C | First ImpressionsEvery single time, and I literally mean every single time that I have tried to call into the Kokomo store on Dixon road I'm always on hold and it's for more than 10 minutes usually? Sometimes someone will get back with me and other times I'll have to hang up and call back? Other than this, it would be a lot easier for customers to be able to access their items in the storage room anytime rather than putting a time limit on them. If you have proper security cameras etc, and take other precautions to keep your customers safe this shouldn't be an issue. Thank you have a blessed day! J.
Tiffany Y | First ImpressionsDon't let people live in their unit and use your bathroom as a laundry room and a shower
CLARICE R | Overall ExperienceAccess denied on key pad after hours.
Amanda B | First ImpressionsSuperior customer service! Very helpful and listening to any concerns or questions!
Amanda H | First ImpressionsThe availability of one month of storage at no extra cost when renting a vehicle was an amazing asset to your service. I would recommend U-Haul to anyone asking me about your services.
Lisa H | Overall ExperienceIt could be just a little cooler in the building. It was 80 degrees. But still a great place
LISA T | First ImpressionsUhaul Gramma rocks!
DAVID R | Overall ExperienceDoor alarm system for our inside unit keeps going off whenever we open the door even after inputting the safety code for that not to happen. Only complaint and was told it’s wiring from a company in Canada 🇨🇦
JENNA L | First ImpressionsWe appreciate all of the help and will rent again.
christella l | First ImpressionsThe next day after securing a unit I called and said I needed to cancel the unit and never put the first thing in that unit and somehow the communication got dropped and they were demanding I pay
TYNA C | Overall ExperienceMr. Miller was there before 7am, so when I walked in right at 7am, the man was ready to hit the ground running. I had an hour and 50 minutes to unload and return my box truck. Mr. Miller helped me pick the best size to be able to unload quickly and easily, so I didn't have to stack a much, and the uhaul was checked back in before our return time. I was met with only storage and moving experts, and as long as I need storage in Kokomo, Mr. Miller has my business at his facility
Jason R | First ImpressionsOnly problem I had was, I reserved a “free” 1 month storage unit from a gentleman online on the u haul site. Then it was charged to my credit card. I’m still trying to get a refund.
TRINA R | First ImpressionsSo thankful for on-the-spot friendly, knowledgeable, and conveniently available customer service. No robot to greet me, thank you, again for being available to serve. Also, cleanliness means so much to let me know you care. And after I’m in your door, it is a blessing to have my things stored where an operative security system plainly says everything’s okay. Thank you a U-Haul truck that was clean and in prime condition, including the utility dolly, to be able to secure, with ease, what’s important to me.
Darlynn J | First ImpressionsI am a caretaker for my mother & I live in Indianapolis. I also take care of her financial affairs. I kept forgetting to make my storage payment so UHaul put me on auto payments. I appreciated that because they could have just charged me a late fee each time or canceled my storage. Thank you
SHANNON R | Overall ExperienceThe bill was paid on the 6th and I got everything out on the 17th. They told me they don't prorate. So I paid $79.95 for 11 days. Which is ridiculous. I am relocating here because I lost everything I own in hurricane Helene in Florida. My husband had brain surgery so I couldn't get back on the 6th. Sometimes certain things should warrant looking into such as what the circumstances was for a refund. Everything else was good. Just feel like we were taking advantage of, where is the Hoosier hospitality?
Nancy O | Overall ExperienceI went with average because it took four visits to get everything right so we didn’t set the alarm off every time we opened our unit. BUT, the guys were extremely helpful and we finally got the problem solved.
Paul L | Online Move InStaff was very helpful! Thanks
John S | First ImpressionsI"m not so sure on the check--out procedure. With so many automated emails from U-Haul, it would seem like a finalizing email could be sent upon relinquishing the unit, since it takes local verifcation from a manage.
Bruce C | Overall ExperienceIt was not clear how to get the first month free
Bruce C | Online Move InI haven't but stuff in storage shed yet going to today.. The place is big!
BILLY H | First ImpressionsVery Happy with everyone and everything. Thank you
RHONDA T | First ImpressionsThe staff is very nice and courteous.
CYNTHIA S | First ImpressionsWonderful staff and extra kudos to the lady that help us find the keys in the truck
GREGORY P | Overall ExperienceIt is hard to find the office. Especially with where the entrance to the parking lot is. Perhaps get better signage for the office. Such as signs on the building direction you toward the office.
Christine M | First ImpressionsThe storage access hours should be 24/7.
KEITH L | Overall ExperienceStaff was great and very understanding if you got put in a position and would work with you.
terry h | Overall ExperienceThis was a great experience.
Ceotice M | Overall ExperienceSatisfied customer here. Excellent storage facility. Helpful staff. Highly recommended!
Charina T | Overall ExperienceGetting in is fine, but having to have someone stand outside with the card it not right. I don't understand why you have to use the card to get out ? Or is the door broken?
Stacy B | First ImpressionsVery helpful employees
ZUQUIA L | First ImpressionsThe manager was nice when I signed up...the employee on the next day acted as if we were bothering him. the card access didn't work and we had to wait 30mins for the employee to unlock the doors even though we asked at 830am..he said he didn't open til 9am so he couldn't help until then.
TIFFANY B | First ImpressionsGreat friendly staff
FRANCIS H | First ImpressionsSteve and other employees were professional, kind and extremely helpful.
XOCHITL C | Overall Experiencevery good customer service, from all employees
AARON W | Overall ExperienceSteve was very thorough in explaining what they had to offer. He answered all my questions. Had a caring heart, when he knew we had a situation of not knowing what to do. Through prayers I think everything will work out for us.
PAULA S | First ImpressionsThank you for making our time with you very helpful and friendly. I would highly recommend all of you and your facility.
Clar C | Overall ExperienceIt is a very nice storage unit. Well maintained, clean, reasonably priced.
Brice H | Overall ExperienceU-haul momma was excellent
Lisa L | First ImpressionsGreat place to stor our things, it safe and clean. Steve and Debbie were awesome, and so helpful with the process, we able to check in very smooth quick. We recommend this storage facility
AARON W | First ImpressionsAlthough Momma UHaul and the ryoung lady who checked me in on thursday were extremely helpful, the prices are pretty expensive. Also the size of the units are smaller than whats advertised...
Rhonda H | First ImpressionsDebbie helped me at the Dixon location. She was awesome!
Angie Y | Online Move InU haul Momma was amazing!!!!
SARAH G | First ImpressionsThanx for the space!!!!
andrea j | Overall ExperienceI really liked how nice they all are
cherie G | First ImpressionsNo complaints or issues. Appreciate them offering a months free of storage and supplying a free lock
Amy S | Online Move InFuckyou
KEITH D | Overall ExperienceThe hallways are pretty tight in some areas if you have bigger items to store in a unit it is difficult to get around certain corners. But other then that very nice and new storage facility. I will use again in the future. Staff was very friendly and helpful.
Tasha L | Overall ExperienceSaid the unit was ready and was not.
Jacquelin L | Online Move InHad no problems the entire time! Thank you!
ALICE J | Overall ExperienceMay want to check the after hours door because it’s difficult to leave. The door gets stuck where the push bar is and won’t open on first try. Thanks for a good experience.
JOHANNA C | Overall ExperienceThe employees at the Kokomo Indiana on Dixon was very helpful and knowledgeable I was very pleased with the two men I talked with
Dorthey h | First ImpressionsGreat place! Everyone was extremely helpful and friendly. Security was top notch, and the most important thing for me was that the entire facility was climate controlled! I would definitely use them again and recommend them to everyone.
MICHAEL M | Overall ExperienceThe bathroom door frame or door is difficult to shut and open. It can be a problem for kids or the elderly. Someone should fix this.
Lance S | Overall ExperienceAbsolutely horrible company. Kept charging me money for a storage unit when I didn’t even get one. I got a trailer. The man I talked to was very unpleasant and unprofessional.
MEGAN C | Overall ExperienceMonthly cost for storage units is way too high!
tracy b | Overall ExperienceDebbie was amazing!! From the moment we talked to the phone, she was relatable but still professional. She helped us every step of the way from qouting us on the phone to helping us to our unit.
DEANNA B | First ImpressionsEveryone was very courteous
LINDA M | Overall Experience👍🇺🇸
STEVEN H | Overall ExperienceI'm giving 1 star because you could lower the price and help those in need.
ROSS B | Overall ExperienceI liked that there were carts to help move our stuff into the unit.
Melody S | Overall ExperienceI would personally like to complement Steve Miller for his outstanding service to us. He was very helpful in setting up long term storage for us, over the phone, from before our move from Florida until the recent completion of our new home in Winamac, IN. It was one less thing that we had to worry about at a very stressful time. We cannot thank him enough.
wally c | Overall ExperienceI set off the alarm, didn’t realize I had to disarm it to move in!
LISA G | Online Move InThe best
LOWELL W | Overall ExperienceFor everything we have went through this last week you was the most helpful
CHRISTOPHER H | First ImpressionsI recommend a raise for both Debbie and Steve they went above and beyond helping me.
SHARON R | First ImpressionsI was literally blown away at how clean the entire place was right along with the set up and bay areas for unloading. Amazing!
Zadie W | First ImpressionsOnly issue I had was the sliding automatic door was not working the last two days I was there. Other than that it was a great experience.
Daniel B | Overall ExperienceVery helpful and kind and friendly staff I would highly recommend your U-Haul dealership on Dixon
tona f | Overall ExperienceJust think maybe a prorate should be placed
jeanne o | Overall ExperienceVery clean, safe, and workers were very helpful!
SERINA P | First ImpressionsThe service was polite friendly and professional and the units and facilities are clean and easy access alomg with complamentary cards to use for all things. Very well and best of all its affordable for everyone.
JUSTIN T | First ImpressionsThe facility and staff were excellent. Stop asking me to review. 6 messages in a 2 hour period is a bit excessive.
Jessica S | Online Move InIt workday be nice to have a trash can somewhere accessible. Their wasn't even one in the restroom and that cutoff be problematic for women especially
MATTHEW N | First ImpressionsVery clean, and very secure. The staff was more than helpful with all my needs.
William S | Overall ExperienceI would definitely use again or recommend this storage facility to anyone. Very clean, well maintained, staff was cordial and very helpful.
GLORIA U | Overall ExperienceI have already recommended this facility to friends.
Ceotice M | First ImpressionsI love it here.
Jeanette G | Online Move InI was very happy and so appreciative of the one month free storage deal! thank you!
DENISE P | Overall ExperienceKeep up with the good work.
Shannon P | First ImpressionsVery clean and safe are friendly and helpful.
KENNETH T | Overall ExperienceSteve Miller was very friendly and personally showed me where my unit was.
RONALD W | First ImpressionsOnly issue I had was when I went to return the u haul it took awhile before I was waited on. Otherwise my experience was very good.
RYAN H | Overall ExperienceEveryone was so friendly and the atmosphere was very nice...
rodrick o | First ImpressionsVery good experience would use again
Kenneth M | First ImpressionsStaff members was very helpful
Cliff H | Overall ExperienceI didn’t use the storage facility but the gentleman who waited on me was phenomenal!! Went above and beyond and was so friendly and courteous
Candace K | Overall ExperienceVery friendly and informative on other services!
Morgan F | First ImpressionsEasy to sign up. The 4 wheel carts which were available were very helpful.
Patrick C | Overall ExperienceIt's all about the staff. Each of them were equally polite and professional. Thanks! P.s. start advertising the 1 mo. Free storage with truck rental. What a great deal!
KENNETH B | First ImpressionsThanks for the space to store my stuff.
Cecil D | Overall ExperienceGreat place to do business with, Manager Steve and employees went above and beyond to accommodate me, would look forward to doing business with them in the future if needed. Thanx
Scott R | Overall ExperienceThe two guys that helped me get the unit were extremely helpful. The person that helped me close my account was also very helpful. I’ve had numerous trucks in the past and now a storage unit. Uhaul has always made moving easier. It’s a stressful time but uhaul does not add any stress to your move. This N Dixon location in particular was very helpful
jesse c | Overall ExperienceThe staff was very friendly and informative. Facility is clean, well lit and well secured. Would definitely use them again
ELIZABETH M | Overall ExperienceI would like to especially thank Debra for her great helpfulness. And thank you for the office being open on Thanksgiving.
Liza S | Overall ExperienceVery friendly staff and great service! Appreciate all of the associates for their help and maintaining a clean facility!
Lindsey C | First ImpressionsVery friendly and helpful staff
Randy N | First Impressions