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Jessica B | Overall ExperienceSelf Storage Units in Kokomo, IN, 46901
U-Haul Moving & Storage of Northwest Kokomo
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Storage Customer Reviews
- 4.5 Average Customer Rating
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I lost my belongings because I couldn't make parcel payment when I needed the help, this was after 3 years
Timothy P | Overall ExperienceHorrible experience
Michael T | Overall ExperienceI moved out the day my rent was supposed to charge me not knowing it would charge at 1am and put that in the comments when I processed my empty container and they refunded me. Wasn't sure if they would but it Is nice they did.
Kristi S | Overall ExperienceThank you Debbie!
ABDALLA B | First ImpressionsThank u for making us feel.dafe leaving our belongings while we left state to help a loved one for a bit..
JAMES W | Overall ExperienceOur payments were due on the 13th of each month. We vacated the unit on the 18th. We were told that we had to pay for the full month, even though we vacated the unit five days after the due date. We were hoping that our last payment would have been pro-rated.
BRIAN J | Overall ExperienceStaff is always helpful and friendly. 5 stars
Larry T | Overall ExperienceI know that there were mice deterrent boxes in my units that were placed there by U-Haul. I was grateful for that. But on move out there was a dead mouse in my unit and I guess that’s much better than live but it grosses me out
MELISSA C | Overall ExperienceEverything was easy and not stressful. I'm sure my experience will be great. Thank you
Thelma H | Online Move InNice facility. Easy to set up on short notice.
Ann F | Online Move InEmployees very friendly, helpful, thorough and. efficient. Explained everything well. Clean.
Andrea G | First ImpressionsDebbie (The Uhaul Momma), first told me if didn't want to be charged after me free month was up, to make sure I was out the day BEFORE my bill. Saved me $150. Also, even though they normally just require a pic when you move out (which I didn't know), she was willing to come back and personally inspect my unit, since I was heading back there anyway to take out my last load. Further, when I left my unit locked when I turned in my keys (which I also didn't know), Debbie was willing to go back and get my lock herself instead of requiring me to do it before I checked out. It's small kindnesses like these that save you time, particularly when you're already exhausted from moving a few hundred pounds, that make all the difference. Will use them again.
Terry C | Overall Experience