Customer Reviews for U-Haul Moving & Storage of Ottawa

Rating:

4.0

The service was excellent. They made the experience very easy and accommodating

Rating:

3.0

The service was excellent but the equipment that we’ve rented was not in good shape, 4 tires needed to be replace on a service call late4 on

Rating:

4.0

Friendly staff, was quick and easy

Rating:

5.0

I would like a full refund. The day was snowy and that is Canada for you. However the tires on the vehicle actually put my life in danger. As I was driving and trying to make it up a hill… the tires made it impossible. I was stuck on a little hill. We had to stop traffic on a busy road for me to be able to do an U-turn. I couldn’t stop for gas, couldn’t make the move of furniture I had intended and all I could do was return the truck. This was unacceptable. You need winter tired. This was the worst driving experience EVER. I would like a full refund as I had to get other arrangements made. I was in tears by the time I dropped off the vehicle. I really would like a response to this before I bring this higher up

Rating:

5.0

Excellent customer service ! Will always be going to that location

Rating:

4.0

Next time, please don't leave the "LOWEST PRICE" paper signs in the windshield of trucks that are ready for customer pickup. It was confusing (for both us and the staff) to figure out which truck was ours, and then we had to remove and make space for a giant cardboard sign. Otherwise, wonderful experience! Thanks

Rating:

5.0

n/a All good

Rating:

5.0

agent was kind enough to remind me my licence was up for renewal soon

Rating:

5.0

Friendly and helpful staff.

Rating:

4.0

The staff was very helpful to resolve a hitch problem we had.

Rating:

4.0

Return service was great. Friendly, quick and efficient.

Rating:

5.0

Hospitality

Rating:

1.0

I rented a tow dolly, I connected the lights, I checked and checked the trailer fuse, but before I left the Uhaul depot, I noticed the towing tire on the left side, the wires were visible, how worn it was. I had to leave Ottawa to store a car in Toronto. In the end, I left, I picked up the car and picked it up, I set off on the road to Toronto, the Trans Canada 7 highway, then after about a hundred kilometers, that tire exploded while driving. I had the opportunity to control the car, I parked as close to the ditch as possible, it happened around 2:00 pm, and then I called the ambulance and there was a 3-hour delay. The ambulance arrived. Of course, I helped change the towing tire because he was just a boy and I had to help him so I could leave faster. I was already impatient and in a hurry to get home faster. I have a question who pays me for this incident which was to roll over during the explosion, the time lost and the risk that I was standing close to the road possibly a truck or another car could hit me I really want to be compensated for this incident because it was not my fault and it is the fault of those who check the safety of the vehicles and the storage transport I also have proof pictures that I can prove before I left Uhaul while a boy there secures my trailer and pictures of the exploded tire please comment which Parsi are to follow and who is responsible for this

Rating:

2.0

I found that no one was willing to help and there was a lot of confusion and miscommunications. I had called to see if I could an earlier rental, I was told yes so when I showed up… imagine my surprise when they said I had to come back in 2 hours. There was no record of me calling, I had to pull out my phone history to prove it. The person at the front desk was very rude and unhelpful and caused a stressful environment. (Which when you’re in the middle of a move…. It’s stressful enough you don’t need that). And then the next day I got a call at 8 am saying I was late to return my U-Haul when the person yesterday said I could return it at 10 am(???) . Very confusing, unnecessary stress. Would rather go to a further location than be subjected to that again

Rating:

5.0

Excellent

Rating:

5.0

No issues.

Rating:

5.0

I had the most awesome experience! The General manager, Nick, is an amazing guy! I would highly recommend this UHual branch!

Rating:

5.0

Great staff, no problems.

Rating:

5.0

I've been at this location many times and it's always been a good seamless experience. The staff are kind and courteous and there is always lots of rental equipment (trucks) available. The only downside is that there is no customer parking on site. I would certainly recommend this location to family and friends.

Rating:

5.0

After hours Drop off was quick.

Rating:

5.0

Staff were excellent to deal with - thanks !

Rating:

2.0

Reserved furniture dolleys but when I got there, they had none left. What is the point in making a reservation if items are not going to be reserved?

Rating:

4.0

The lady you served me was not friendly

Rating:

3.0

I’ve rented before many times and was never asked to provide a contact person, so it was very strange when it was requested out of the blue for my recent rental. The vehicle transport trailer I rented was damaged (light housing cracked, pieces dented, missing one of the rubber straps for the drop-down fender) and so I wasn’t too happy using it in that state. The crew didn’t seem super concerned about the issues either which was a little frustrating. Obviously uhaul is the main game in town but when stuff like this happens I do start to want to search elsewhere to see if I can’t get a better deal on the same equipment if it’s in better condition

Rating:

1.0

The customer service rep at pickup entered the wrong amount regarding an estimate for kilometers being driven. As a result, I have to pay for someone else's mistake. I returned the vehicle with more gas than required by the contract. A small discount ($ 30.00) should have been offered. The customer service rep at drop off was incredibly rude and unprofessional. I contacted the manger to address my concerns . However, the manager doesn't seem interested. As such, I have very little desire or motivation to do business with this company in the future.

Rating:

3.0

Motorcycle trailer was well maintained but there were clumps of mud in the bed that I had to sweep out before use. In addition, I find your new policy of calling the emergency contact at the time of pick up to be odd and mildly invasive.

Rating:

5.0

Quicker check-in

Rating:

1.0

Don’t scam people. Dont put false charges on their card. Don’t make them come to the store location and prove their truth even though you have pictures proving that they are telling the truth. Dont smile when they tell you that they have proof that you’re wrong. Don’t argue with customers after they tell you that your truck is in poor condition.

Rating:

5.0

Excellent reception and processing..

Rating:

4.0

Why do I have to line up at the counter for half an hour when I already entered all my info in the app? And why do I have to provide and confirm an emergency contact? I rent trailers half a dozen times a year and dread the Uhaul bureaucracy each time.

Rating:

1.0

All my stuff got infested with bugs and mice droppings. Everything covered and smells of poop

Rating:

5.0

friendly and fast service

Rating:

3.0

It was truly a confusing process, I didn't know the link they sent for the photos of the vehicle was timed out after 30 minutes so by the time I was ready to complete, I got locked out! I never received an email to indicate the vehicle was in good standing after we returned it. The return section of the truck after 3:30pm was a total mess, so many vehicles lined up and so many confused drivers. We just trusted the process and hope for the best! I hope I don't see any extra charges in a few days, now I wait!

Rating:

2.0

inside driving cabin not much cleaned as it has lot of dog hair and smelling.will not recommend for next time for this location

Rating:

3.0

Location is great. This is the 3rd truck I've rented and while ok, it didn't drive nearly as nice or as quiet as previous vehicles. The fuel tank was not full and when I asked how many litres the tank help the attendant said he didn't no and made no effort to ask about it. I would have rather had a full tank of gas and even better if they knew the tank capacity.

Rating:

5.0

Should have a frequent rental rewards like rent10 times get a 1 day rental free. This would be for cilvilan not corporate use only.

Rating:

4.0

Nice team and service but the call to vérify additional contact is overkill for a simple trailer rental

Rating:

3.0

Costumer service xperience regarding the reception lady was not good at all. No smilling, no welcoming ... nothing at all. She was talking to me and made me feel like she getting me the van from her own pocket ! This should be reconciderated because u guyz are not alone in the market ! Thank you

Rating:

4.0

No personnel was there. I used the uHaul app's 24/7 dropoff service. It took me a while to sort it out, but the video was useful and the app was very user friendly. I would have preferred to know more of what was involved before I dropped it off. Funny/Not funny story about the guy who drove in before me. I asked him if he knew anything about the online drop off service. He said he was just going to drop off the keys and let his son sort out the online return (His son was not with him). I scanned the QR code and told he should probably do the same, but he didn't want to download the UHaul app/set up the profile etc. (Nor did I want to go through an install either, I just wanted to return the truck). Well he went over to the key drop off and dropped the wrong set of keys. (His newly leased house keys, car keys, restaurant keys for his business, etc.) I was able to complete the checkout. I don't know how he made out in the end. It was Sunday night and Monday was Canadian Thanksgiving, so hopefully... something was worked out for him. I made sure to drop off the truck rental key.

Rating:

2.0

Truck was filty inside, and engine light was on. Truck had less than half fuel in tank. Staff were far too casual.

Rating:

3.0

Above all, good but could improve on the time it takes to check in with regular customers.

Rating:

5.0

There was no equipment in it.

Rating:

3.0

The only downside of our experience renting from you multiple times is that we’re not allowed to leave our car there. Doesn’t that contradict the idea of providing a pleasant rental experience? How does that make sense? Where are we supposed to leave our car? You have a huge lot, so it’s clearly not a space issue. In this day and age, people value convenience — and this policy really falls short in that regard.

Rating:

1.0

Bad service so expensive

Rating:

5.0

Everything went very smoothly and I was impressed with the customer service

Rating:

5.0

If you want to exeed the expectations. I would work on the smell inside the cabin.

Rating:

5.0

Super 👍

Rating:

1.0

My reservation included a dolly which was not respected. The girl who helped me told me that they did not have one available for me and I had to buy one in the store for my move which was very expensive. The truck they provided me did not have good alignment and the brakes were terrible. My experience was horrible.

Rating:

3.0

front desk person needs to be trained better when booking with a corporate account holder they seemed confused by it

Rating:

5.0

Very friendly - they made my equipment return very easy ,z thank you

Rating:

4.0

nothing. was a hassle free experience

Rating:

5.0

RAS

Rating:

1.0

Truck had 4 problems and so terrible and shouldn’t be rented to anyone . 1) back door doesn’t slide down .door is rusted . I had to buy a garage door lubricator to try and resolve the issue . It got better but I had a muscle tear after that . 2) knob that turns warm and hot is locked doesn’t work we died from the heat 3- to midnight Once u hit the flasher lights then don’t turn back . Fee free to reach out . I demand a full reifund 613 864.5435

Rating:

5.0

I found the whole process to be efficient with knowledgable staff

Rating:

5.0

Compliments to John and Nick, their help and knowledge of the U-Haul system made this an easy rental.

Rating:

2.0

The truck was dropped off after hours. Lot was packed with vehicles. It took 25 minutes to go through the drop- off steps, take pictures of the vehicle before leaving the key.

Rating:

5.0

The U-Haul I ordered wasn’t at the location on my arrival. Either I had to pick up the same seize at another location or a different size was offers to me.

Rating:

5.0

Quick and easy.

Rating:

2.0

The staff were all great, but the fact that they don’t let you park your car there after you rent the truck is absurd. Their parking lot is huge. The other locations in the city that I have used accommodate this. I would never have booked from this location if I knew this in advance. It was a huge inconvenience having to find elsewhere to leave my car while using the rental truck.

Rating:

4.0

Nothing I can think of.

Rating:

4.0

All good!

Rating:

2.0

They rented me a Uhaul that leaked The service for the hitch install is excellent

Rating:

4.0

Overall great experience with location, staff, and the storage. The latch to lock the unit is finicky and would recommend replacing it.

Rating:

1.0

The storage unit was disgusting. Not just not clean, but clear it had never been cleaned. I moved my belongings out within 36 hours and I will never again use U-Haul for storage.

Rating:

5.0

The lady working was extremely helpful, kind, and went over and above to make my experience easy and effortless. She deserves a raise.

Rating:

2.0

storage unit was dirty upon move in. Hard to access drive up unit. Concrete blocks leave narrow passage for vehicles and only one entrance at each side of lot. Otherwise staff were friendly and professional. Just a poorly designed facility that seems to be in disrepair.

Rating:

1.0

storage unit in poor maintenance with pieces of metal hanging from the door. I cut myself. Unit 445 leaked and all my boxes got wet. Staff are unfriendly- it's like they don't want to be there. The one lane access is ridiculous. There was a black SUV blocking the entrance way when I arrived so my moving truck couldn't easily access. Apparently the black SUV belonged to the "boss" that's what the guys working outside told me. Billing reminder calls are an insult and the person calling sounds bored and angry. I moved to Dymon Storage as their service and facility is worth the extra $20/month. I will recommend all my friends and colleagues to Dymon Storage rather than U-Haul. I think you should stick to renting trucks. unless one day you get serious about storage. It looks like just a cash grab for U-Haul

Rating:

2.0

Moved out and paid for my storage but there trying to say I didn't fully move out and I owe them money. They over charge and send emails that don't pertain me.

Rating:

1.0

The staff were not knowledgeable. The unit is awful, hard to access, and smelled bad (like it had been wet). The entrance ramp was steep, icy, and dangerous. The one cart (there is only one, nobody else was there) was of poor quality. The hours are inconvenient. The entire operation is of a very low quality, considering the prices, would never use again.

Rating:

2.0

They were rude. Would not help move a truck they parked before renting. And did not cancel my order when it was requested to do so. Terrible experience on this place

Rating:

5.0

Everyone was super friendly, all staff. Thank you so much.

Rating:

1.0

the storage facilitywas not secure and well lit? Because all my furniture were damaged and wet the whether was good , why was wet??the room was not good enough?!!

Rating:

2.0

The check in process was very difficult. The manager was rude, belittling, and unhelpful. Told me that the reservation that I had made was not valid and that it was for another location (which was untrue - once he finally checked his system, it was clear that it WAS the correct location and what I had reserved was available). He then proceeded to tell me that the lock I had purchased (a high security level) was not good and that I needed to purchase his lock. Horrible customer service.

Rating:

3.0

The facility is not the cleanest I've seen.

Rating:

1.0

The "general manager" of the Coventry location is completely incompetent and idiotic. I had settled on a final payment for my unit due to negligence to maintenance of their property my property had been damaged! I lost 3 tvs a bunch of artwork clothes covered in mold and all my tools rusted. I should've just let the unit go and allowed it to be their problem but despite my better judgement I agreed to settle on a price and move my belongings out of my unit and terminate my occupancy. Upon going to pay for my settlement price the "general manager" or at least that's what his shirt said was completely ignorant and basically tried to bully me into paying an outrageous price instead of the discussed settled price by trying to strong arm me, he aggressively approached me stating "you're here to pay your full amount and get out" I replied no I'm here to pay my settled amount and nothing more. I had spoken with. A woman by the name of Melanie and she was such a great help and a breath of fresh air during this disgusting encounter. She had discussed a settlement price with me which I went to go pay in full and start moving out my items. They gave me until the 4th of August to remove my items or they will be declared garbage. I assured her I will be out by that day. I arrived today July 30th to remove whatever items I can fit in my car until I have access to a truck this weekend, later today (July 30th) after doing my loads for the day the "general manager" calls and says "uhh yes why is your lock still on our locker you're supposed to move out today" I replied no I have until the 4th to remove my belongings and unlock the unit. does UHaul not train their management staff members on properly talking to the general public as well as basic knowledge on their job? There is no excuse for me to be greeted in such an aggressive manner, there is no excuse for harassing me and contacting me at my private number when they clearly have the information on their system stating I have the unit until the 4th!! Just curious how he got his job position because he is absolutely useless at his job. Offers zero positive marks for customer service experience during my visit, belittled a worker in front of me because they were going to allow me to make sure my belongings were still in there, attempted to strong arm/bully me into paying an outrageous price, had zero knowledge on the situations going on in his location, and now harassing his clients over problems he could quickly find the answer to in my file with u haul! Terrible experience. I will NEVER use uhaul again. They ruined most of my belongings that I cared enough about to pay for storage on and then bullied me when I asked for a solution. Anyone who asks me will be getting referred to another storage facility because this experience was/is just unacceptable. I can't believe I paid you guys 315$ today just to retrieve belongings that were completely ruined by flood damage due to your negligence of maintenance to your facility and the lack of information I was given when I rented the unit! IF THE UNIT FLOODS LET THE RENTER KNOW AT THE TIME OF SIGNING!! NOT 4 MONTHS DOWN THE ROAD AFTER YOU HAVE ALREADY DESTROYED THEIR BELONGINGS. I WILL BE SENDING THIS EXACT MESSAGE TO HEAD OFFICE.

Rating:

1.0

The worst ever experience with uhaul I have ever had. The story goes, the day I returned my truck, After i moved out of my home, when I left my husband, he called th3 uhaul asked if hus wife was there with my rental gave my name , the woman on the phone from uhaul tells him yes I'm there, in so doing this she violates uhauls privacy policy with giving out a customers information out to a third party . I never gave permission to have my wearabouts or information given to anyone. I have called corporate several times left many messages and have not been given a call back. Very disappointed 😞 and outraged that I have not even been compensated for the damage that was caused because of this. My husband showed up assaulted a friend and the police had to be called. This was a breach of privacy.

Rating:

5.0

The person went over and beond to get me a storage unit.

Rating:

4.0

Water seepage at entry was unfortunate. Otherwise very good experience.

Rating:

5.0

All the guys at Coventry U-HAUL are great! Especially management

Rating:

3.0

it's just that sometimes we would have prefered to use the storage after 7 PM! but overall really good thank you

Rating:

3.0

I wish you offered the ability to extend the storage unit for a week or two, not needing a full month again.

Rating:

1.0

This the second time i had business with this u haul facility exept the saff member Max ...other i had to deal with were horrible it feel like government office or its like a corber store. The owner have very bad attitude...

Rating:

4.0

Clean and easy to access.

Rating:

1.0

I went in and stated that I was renting the unit for only a month and I vacated the unit on time. They sent me an update by email on the 15th of the month that I rented and I sent them a update on the 31st stating that I had vacated as I promised. I also told the worker who was outside I had vacated. There was no procedure given and as we buy or own locks there is no reason to return to the facility especially since we were communicating by email and they're completely understaffed and poor customer service inside this facility. They state they ignore the emails and again no notification that they ignore the emails and donnot reply. I also called in to the facility as well. This is illegal and predatory as I am a handicap and this facility should be fined and people arrested especially if they are doing this to other disabled and elderly people.

Rating:

4.0

The storage area is velnerable to flooding as experience as shown. Better measure are needed to prevent floodings.

Rating:

1.0

Absolutely awful customer service — and no maintenance of the grounds what so ever. If anything they made it EVEN HARDER to get to the locker. From not snow plowing after major snow falls, parking rental trucks in front of the entrances and making it nearly impossible to enter the locker area. At one point an employee even had THEIR PERSONAL CAR parked at the only exit of the locker area. Because of the way the entrance to the lockers is set up I hit my truck twice on the side wall. When I first signed up for the locker it took them THREE DAYS because the locker “had a lock on it” even though it was supposed to be empty. They never answered the phone to help me with my issue so I had to repeatedly call — while being obviously hung up on — until someone finally decided to answer in an annoyed voice. Absolutely ridiculous set up and staff is so excruciatingly unhelpful and rude. I could not recommend this location any less than I do.

Rating:

4.0

Everything was excellent except during flood.

Rating:

4.0

price is too high.

Rating:

1.0

Unit leaked causing damage to belongings

Rating:

1.0

The one employee was wicked! Thanks a whole bunch Max !! 🤘🏾He did everything in his power to fix everything that uhaul messed up for us. But the manager and the system it self… … fail! -_- But it is what it is. We are still using the storage , only thing is ,it was a headache getting to this point.

Rating:

5.0

After a rough first few minutes, the staff rose to the occasion and made it a good experience.

Rating:

2.0

Units are in terrible condition. Same price but Rand new st dymon

Rating:

3.0

I would not recommend that anyone use the internal units at this facility. My unit flooded three times in the 10 months I had the unit. And in the very heavy rains the water went all the way through the facility. I ended up putting all my stuff up on risers and planned to get out as soon as I could. Having said that, the staff were always helpful and contacted us as soon as it happened.

Rating:

5.0

The staff was so helpful even with the system going down they were able to get me a unit and assist me with purchasing a lock

Rating:

5.0

John was polite and supportive

Rating:

4.0

Staff are very helpful. Our storage unit was frozen shut and a staff member was able to open it for us.

Rating:

4.0

Access to the storage units could be improved

Rating:

1.0

The only upside is that it was included with my previous truck rental. It was awkward to get to and felt trashier than an episode of storage wars.

Rating:

4.0

My only comment is that when i initially arrived i was told that even though i had reserved a unit that didn't guarantee that they had one. Not too reassuring especially since i came from Guelph under the impression that i had a unit. Luckly the facility had one available.

Rating:

2.0

Wet leaky storage containers. Hopefully our storage items survive the experience.

Rating:

2.0

1- The door was really hard to close and lock, lots of rust. 2- Water infiltration : 3 boxes were soaked and mold had built up inside - nothing really damaged since it was dishes boxes 3- Accessing the storage was complicated and not convenient : pick-up the key inside only during office hours, trucks parked in front of storage (most of the time it was not possible to backup to load and download)

Rating:

1.0

Unprofessional stuff. Ruined my move into a new home. Picked up truck at 6:30pm explained I'm going to furniture store to get sofa and I'm coming back to get my stuff from the storage and I specifically asked if I'm ok to access the storage after 7pm closing time and I was told that's fine. On my big surprise I couldn't access the storage cuz they put a second lock that I didn't have a key for. Had to turn around and leave plus send home friends that came to help. Next morning I asked manager Ben again why is this happening. His answer was there's no access to the storage after 7pm....the evening before he said opposite. So dear u haul you lost me as a customer forever.

Rating:

1.0

Staff had trouble providing the basis information on locker services. It was difficult to be sure that first month was free. Manager was not helpful and not very friendly.

Rating:

5.0

Good communication and helpful

Rating:

3.0

Staff are uninformed, slow and not very friendly.

Rating:

1.0

Terrible office and access hours, could not move in the first day I arrived because they close at 7pm not allowing anyone who works a job to get there in time. I arrived at 630pm and was told there was not enough time to unload before closing, so I had to put an additional 30Km on the rental truck to come back the following day. When I did check in on the 2nd attempt I was forced to buy a lock from U-Haul any way to get more money I guess,

Rating:

5.0

Pour moi tout était correct propre et bien entretenue et le personnel était vraiment sympa. je recommande vivement.

Rating:

2.0

The staff at the desk made fun of three customers (as they interacted with them at the desk, he was verbally just rude and it was absolutely unbelievable. He tried this with me as I went to the counter and I told him clearly that wasn’t going to happen. Was a terrible customer experience

Rating:

1.0

We did not move into the facility and found storage elsewhere. The staff member at the desk was the most horrific example of “customer service “ I have ever seen. He was mocking other customers while I was in line waiting, he was rude, he was just generally the worst example of retail interaction we have ever seen. We cancelled everything and left.

Rating:

1.0

Charges is too much and they are not considerate

Rating:

5.0

Everyone was really helpful at the front desk and those working outside! They went above and beyond which I was moving my stuff out of the storage unit.

Rating:

5.0

Excellent job!

Rating:

1.0

I will never recommend Uhaul Storage to anyone and have reported you to the Better Business Bureau and have thoroughly detailed the fraudulent business pertaining to your insurance coverage. I have been told this is not an isolated incident and that this is entrenched in how Uhaul conducts themselves. I am the Director of Communications for a $15 Billion CPG company and will also be reaching out to my national media contacts across Canada to share my story in hopes that I can save someone else from renting through Uhaul and save them from thousands of dollars in damages, too. On top of not properly maintaining the drainage system at the facility, Uhaul does nothing to mitigate vermin and instead just traps the ones they find, does not dispose of their carcasses, and does not care that they run rampant across the storage facility. Just an absolutely horrendous experience from start to finish.

Rating:

1.0

The experience was awful, I couldn't get to store my stuff for two days. I had to keep the truck in a parking for 2 additional days then go to another storage company. You have a great truck rental service, I was expecting similar with the storage service.

Rating:

1.0

Moving out was very stressful given the fact that the parking lot was a mess. To make matters worse my brother and I were asked to push some uhaul units out of the way by hand in the rain. Lineup inside was really long and nif moving. I would never use uhaul ever again. I have friends that have stored with Dymon storage and they are extremely happy with everything across the board. I truly wish I would have had a much better experience.

Rating:

1.0

Units leaked from basic weather, and it got infested with mice and they didn't do anything about it; more than 50% of my unit was destroyed

Rating:

5.0

Extra Super Services. I Love your company.

Rating:

5.0

HASSLE FREE!!!

Rating:

4.0

Although we had quite a wait one of the visits we found staff to be very accommodating. Perhaps more employees on the front line would be good. Returning of equipment was easy, storage unit v. useful.

Rating:

5.0

Very patient, knowledgeable and professional staff. The move-in experience was especially seamless! I highly recommend.

Rating:

2.0

Donald is the only staff member I’ve encountered who is friendly and helpful. The rest of the staff are rude, condescending and messed up my payment info 2x. lot is a mess, just like the bill system

Rating:

3.0

Really appreciated the free month with my one way purchase! It made all the difference in getting settled in without tripping over our stuff. We would hesitate to use UHaul again.

Rating:

4.0

Staff very obliging.

Rating:

5.0

Benjamin and Donald were great. Ben went out of his way to be really helpful and without his help I would have struggled. All the staff was friendly and helpful

Rating:

4.0

There was one older gentleman working there who just seemed to be angry and yelling at everyone. In person and on the phone. other staff were all great. But this one guy - miserable.

Rating:

5.0

We were handled professionally and quickly. Would definitely recommend.

Rating:

5.0

NONE

Rating:

4.0

Reserved a dolly for my move then was informed that they rented it out to somebody else. Was told they are rented first-come-first-served, regardless of reservation, which utterly defeats the purpose.

Rating:

2.0

They ran out of ice melt and the place was so piled full of snow my unit was hazardous to access. The outside guys were kind, moving 4 trailers so we could get my truck a little closer. rough day.

Rating:

5.0

Thank you We are now done with your services.

Rating:

4.0

The experience of storing items at this Uhaul went very well. The staff member seemed to know his stuff, and was very efficient.

Rating:

1.0

Ordered a 26' truck more than a week in advance and was offered a 15' with a small trailer add on. Cancelled order and went with Penske. Never use or want to hear from you people again

Rating:

1.0

Forced to take a large storage after reserving a small, credit card was not billed and was forced to pay a late fee even though the office staff messed up. Staff are not friendly. Not using again

Rating:

2.0

I had reserved my storage online and when I came in person the reservation was non existing. Then it took longer for them to get me another storage. Now my storage has water in it. Expensive not happy

Rating:

3.0

Seem staff do not love their job

Rating:

4.0

We had a very good experience at this location. The young gentleman that assisted us showed us a two different storage rooms and was very efficient with the paperwork. He explained the process well.

Rating:

4.0

I didn’t like the fact that they were rats in the facility and my things had rat feces. Other than that staff was amazing and very helpful.

Rating:

5.0

Pleasant,Efficient,

Rating:

5.0

Service and staff were great the only drawback is how busy the end of month was, there were too many clients for the amount of staff but they were friendly and courteous.

Rating:

4.0

I enjoyed my experience at U-Haul. The storage unit kep my things dry and clean. My storage was in the basement so it wasn’t always practical to get into the storage unit sometimes the clerk was busy

Rating:

3.0

Please update your point of sale card readers to accept chips. Using machines that only swipe cards triggers fraud alerts for TD Bank since most Canadian businesses use swipe-only card readers.

Rating:

1.0

thiefs

Rating:

1.0

I am appalled by what's happened to my personal belongings at this storage facility. 75% of my items (most valuable!) were bitten into and damaged by mice urine and feces. Missing basic pest control!

Rating:

1.0

Upon calling to confirm receipt of my storage, I was told that my confirmed storage unit was given to someone else but to throw more salt in the wound, there was no more units at all & told "oh well"

Rating:

1.0

I was told by your call centre that a unit was reserved and would be waiting for me at this location - I arrived and staff said there were no available units. It was stressful / shouldn't have occured

Rating:

2.0

The storage unit leaked rain water and several of our belongings got wet. One day over the phone staff mistakenly advised that they had no record of our information.

Rating:

2.0

the storage was very dirty and there were mice in the location, I lost one pillow eaten by a mouse.