The wait time on Saturday mornings is quite long. Today I waited about an hour to get to the front desk. If you could please make sure that enough employees are available to deal with busy times it would be great. Thank you.GEORGE A.
Moving Truck Rental in Ottawa, ON at U-Haul Moving & Storage of Ottawa
Ottawa, ON K1K2C5
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
One-Way and In-Town Local Rentals in Ottawa, ON K1K2C5
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The U-Haul self serve phone experience is not intuitive and clear . 20$ after hour service fee for no reason . Will not be using self serve service in the futureJoe A.
Online checkin process did not apply to trailers. Customer service rep was very slow and waited 20 minutes to get my already done up contract.Mathew S.
Van was filthy outside, and the pick up took well over 35-45 minutes. UnrealJason S.
Great service!Philippe S.
Overall this place was good. A bit crowded especially to back up and park a trailer. But staff was great. Would recommend.RONALD G.
The lineup is too long 8 people and only 1 at the counter for checkout.Christopher M.
I was happy with the office staff and the equipment, but the "Yard person", Micky, was so unhelpful, I will use another location for future rentals. I returned a trailer on Monday morning, and it was busy. But that is no excuse for the lack of consideration. Micky directed me to drive forward along the the single lane available, and instead of uncoupling the trailer and pushing it by hand, he insisted that I back it up, threading it through a maze of trucks and trailers. I protested that I was a retired business man not a professional trucker, and was very stressed trying to back up in tight quarters, with causing damage. I finally stopped and told Micky I couldn't go any further in reverse. He THEN uncoupled the trailer and pushed it back another 30 feet or so. I can reverse a trailer, with reasonable room to manoevre but the yard was an obstacle course and there has to be a better way. I will not be using this location again.HARRYSORBIE F.
The online check in thing was perfect. Great experience. Thanks again.CAITLIN A.
Did the online check-in to avoid long wait time but still had to wait 20 minutes. Should have an express line for customers who checked in online prior to arrival and line for in-person check-in. Staff outside very helpful and friendly.Jacques A.
The customer assistant inside the center was not really helpful. However, the one who helped me outside to hitch the trailer was super nice and helpful.Roland B.
I ordered a dolly and it was not in the truck. Please refund for that.Samantha S.
Super easy drop offMARKANTHONY M.
Try a different location. Long lineups. Feels disorganized and no ability to skip the line through thier app which they have posters for.Shaun S.
The location is pretty small for the amount of trucks and trailers. The mobile pickup is an absolute disaster and delayed me 45 minutes as the log-in process was not seamless at all. I had provided my license information already and I'm not sure why they asked for it again. The people on site could not help and nearly gave my rental away to somebody else. The truck was great and the return was fine with the guy on the yard working quickly.Brett M.
Very little fuel in my vehicle. Cost to fill vehicle exceeded credit provided, even though reimbursement rate was $1.65/litre in contract (cost of fuel significantly less). Also refusal to credit for vehicle return despite being under mileage and returning early.Vern T.
The lineup to pick up the keys was very slow-moving and a number of customers were invited to cut ahead in line.Paul V.
I didn't get a detailed receipt,DELILAHMARGARITE D.
The truck wasn't very clean was really the only issue. Other than that, everything else was fine.joe D.
Manager was very unprofessional and very rude.KIERAN J.
When on the phone make sure you tell the truth. Not tell someone only 20$ for one more day then off a 100$ deposit give them back 38$ after they paid 95$ in gas and tell them they didn't put gas in at all even though they have a receipt for 97$ and changeTIMOTHY P.
The check in process is very burdensome to the customer. Customer completes the reservation online, must repeat the process at the location, must provide a contact (this is a privacy infringement), then when you complete all of that you have to personally check the van and complete all checks online. The whole point of going to the location versus online check in is to NOT have to do this. No parking on site (advised to park at Starbucks). The most positive part of the transaction was the return which was quick, personable and professional.VIRGINIADALE Z.
When I dropped off the truck the guy was a bit rude, wasn't very friendly. Turned on the music inside of the truck while getting mileage and other information for the check out procedure, and ignoring me the customer completely.Jessica H.
There is ALWAYS an unacceptable wait time, in my opinion, while both picking up and dropping off a rental unit. It just happens to be the closest location to me.Gregory C.
Staff is pleasantPauline H.