Moving Truck Rental in Ottawa, ON at U-Haul Moving & Storage of Ottawa

13460 reviews

383 Coventry Rd   Ottawa, ON K1K2C5

(613) 741-7220

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(613) 741-7220

383 Coventry Rd
Ottawa, ON K1K2C5

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Truck Rentals

One-Way and In-Town Local Rentals in Ottawa, ON K1K2C5

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

Customer Reviews

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Average Customer Rating

13460 reviews

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Rating:
5.0

good crew and very helpful. Thanks again.

SEVAKJOSEPH M. 
Rating:
5.0

Nothing ,,all is ok , the best place to rent what kind of u-hall you need . Thanks

Joseph R. 
Rating:
3.0

The Uhaul.com website sucks. I tried to do the afterhours return and the app would never get past the verify my location page (and yes location service was on in my phone). I tried for over 45 mins, 3 different web browsers, multiple log in attempts, multiple calls to help line would ring several times and then hag up on me. Got so frustrated I parked the truck locked it and dropped the keys in the drop box (as i live 30+ km from the location). I am now waiting for the extra charge for the check in. Called the next day multiple times but unable to talk to a person as it was always too busy. Another customer was also having issues doing the afterhours check in but got his done in 15 min.

Frank B. 
Rating:
1.0

Rude and unprofessional desk employee. I will never go there again

Yassin Y. 
Rating:
5.0

The truck smelled like dirty feet. Otherwise the service and experience were seamless

LISA L. 
Rating:
4.0

More inside staff

Conrad L. 
Rating:
5.0

Everything went very smoothly and quickly and staff were very friendly and helpful. I can't think of anything which would have improved our experience.

Scott M. 
Rating:
2.0

There was confusion between the rate and KMs I was quoted over the phone and what was presented at vehicle pick up. How the refuel gauge is represented is not the same in the vehicle vs. the Equipment Contract. This led to confusion and me being charged a refuel fee. The steering wheel was sticky, suggesting it hadn't been cleaned. The steering was also not very responsive. The wheel could be turned 2-3 inches in either direction with no response from the vehicle. This feedback is meant to be constructive. On a positive note, both service agents I spoke to were kind, polite and very helpful.

Mark P. 
Rating:
5.0

Uhaul ‘s software client interface needs to be updated and made more user friendly. Also, too much upselling when booking a trailer.

Pierre L. 
Rating:
4.0

I selected the contactless pickup option, however, after completing the steps, it was forcing me to go inside to get the key and not use a lockbox. This defeats the whole purpose of using contactless, particularly when covid cases are out of control right now and people are immunocompromised. Also, very disappointed with the masking of some employees. Some were not wearing their masks properly - this makes it dangerous for me and others.

Rob A. 
Rating:
4.0

The gas Gauge level was not accurate. As soon as I left the lot with rental it was near 1/4 less and felt I needed to gas up in the middle of my rental time.

Bruce D. 
Rating:
1.0

Poor customer service don't have any experience

MOUSSAED S. 
Rating:
5.0

I have always encountered friendly and helpful staff. Keep up the good work!

BERNHARDG S. 
Rating:
4.0

Fast friendly service at counter and Phil was very helpful and attentive

Kathryn R. 
Rating:
1.0

Dont rent from this location, staff are friendly, but over worked...massive lineup!! Credit to the staff who work in terrible conditions...should have double the staff!!!. Second time renting from this location..same situation last time...

Glen B. 
Rating:
3.0

Took 75 minutes to get through the registration process.

Syed T A. 
Rating:
5.0

The staff at the service desk at this location are very friendly and helpful, but my van was not clean. Specifically in the front cab where the driver sits

Cameron H. 
Rating:
5.0

Excellent service

Soud A. 
Rating:
5.0

fast n friendly service. no hassle rental.

Mark D. 
Rating:
1.0

Extremely slow! no one knows what is happening at any given moment. Absolutely no communication between anyone in the store, except for the store manager (I think she was the manager). She was helpful, but the rest of the people have no clue...

Cameron D. 
Rating:
4.0

Customer did not leave a comment.

Ian M. 
Rating:
5.0

Cab smelled of cigarettes; inside windshield was dirty, looked like coffee splatter; no windshield washer fluid.

Denis D. 
Rating:
5.0

The issues I had was the initial rental set up on the phone. Wai times for an agent were very long, I was disconnected on one occasion after waiting some time to get through. I spent some time trying to get through (left voicemail) to the Rockland Ontario location only to find out they were not in business. I had a very good experience at the Coventry Road Ottawa location service inside and outside was very good.

Neil B. 
Rating:
5.0

I never received an email receipt. The amount that it cost was unclear and I am not sure what my total charge is. If you could email receipts that would be very helpful!

Scott B. 
Rating:
5.0

Ottawa the Best Uhaul ever!

Muhammad M. 
No reviews have been submitted for this location.

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