I rented a dolly and it was not in the vehicle. Please amend the checkin process to confirm equipmentLucas B.
Trailer Rental & Towing in Ottawa, ON at U-Haul Moving & Storage of Ottawa
Ottawa, ON K1K2C5
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
One-Way and In-Town Local Rentals in Ottawa, ON K1K2C5
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Very slow service and the employees simply do not care about the service they provide or the clients.WALEED S.
This location was good, but the 110bentley ave location was closed when I went on time for my reservation, called uhaul and they sent to another location near the airport which was also closed, when I called yet another time I was finally sent to the Coventry location which was open, although i ended up getting my truck 2h late, drove all over Ottawa, and spent over 40mins on hold with uhaul. Over very poor experience.Eduardo P.
Pick up process is too lengthy. I will try the app next timeKEITHS M.
Filthy trucksJimmy S.
Provide a full tank of gas.Maureen C.
- had ordered blankets but they were not in the truck. - online checkin was difficult and full of glitches.Bryan B.
This location appears to be incredibly understaffed. I booked my cargo van on a Thursday, to be picked up on Tuesday, and then spent the next four days trying to call the location. I had a question that the website nor the live chat could answer, in fact they told me to call. I was put on hold each time for up to and over an hour, once I made it through, but then the line was immediately hung up. On Monday, I found a google review that noted that only one employee manned the front desk, and they waited over two hours to get their vehicle. As a result, I arrived on Tuesday a few minutes after 7 for my 8:30 pick up, and it still took 45 minutes to reach the front of the line. The gentleman who helped me was very friendly, but by the time I left with the keys there were at least 15 people behind me. Had I showed up for 8:30, I absolutely would not have gotten the keys in time. The other employees seemed very frustrated when they spoke to us and other customers; the person who handled our return was pretty rude to us and others. It isn't intuitive where to return the vans, and those who did it incorrectly were snapped at. A lot of this seems like easy fixes: more signage in the parking lot directing the customers, and more employees inside to help customers. I don't feel like this is the fault of the employees at this location, rather management/corporate. Avoid if possible.VICTORIA C.
The only thing that I think that you should improve is the speed of the check-in and delivery. I was at the store 10 min prior to the time I have scheduled, but it took forever to get attended and get the contract ready, almost 1 hour. I am not complaining on the attendents, I am talking about the process itself. You could also install totens where we can self-serve ourselvs.Thiago L.
I had to wait 45 minutes in line Saturday Morning, to get the keys to my vehicle. This is Unsat. I had (as the 20 people in line) reservations and U-Haul should have had more staff on hand right at 8am when they opened...Richard T.
From 8:00am to around 8:30am, there was only one employee to serve clientsâ€¦the lineup was kind of crazyâ€¦was there at 8:00 and came out with the truck past 9:15amâ€¦I found it unnaceptable. Maybe should have more employees at opening.Luc D.
Equipment straps should be checked more thoroughly.LUCIAN VALENTIN I.
Staffs were rude, didn't care about anything it's like they seated in their living room watching TV. One didn't know what he was talking about and gave conflicting information. The other one telling me someone may have made a mistake told me the wrong information like it's my problem. I don't work for U-haul if they made a mistake you need to fix it and get the client what told to them instead of arguing and talking over clients. If people in the states are booking your appointment they need to be fully informed on how your location works. Gave one price hot charge 3 times more and horrible customer service on top of it. I will never EVER EVER USED U-Haul again and yes I will post this on the web everyday for the next monthsJAMES A.
There was a bit of a wait as only one person capable of checking out the vehicles but otherwise knowledgeable and helpful. Obviously knew and liked his job...ROBERTS N.
there needs to be more than 1 person taking check ins in the morning. There was almost an hour wait to check in.STEPHEN B.
I had a dolly reserved but when arrived was told there weren't any. Made my move a lot more difficult. Very long wait time to return vehicle. All trucks must have been requested to be back at the same time. It was pandemonium to return the vehicle. Customer service could be a little more engaging. I felt I was an inconvenience making their busy day worse. Very frank and curt service. Not â€˜bad' but I was made to think U was a bother.Rohahiio O.
The wait time on Saturday mornings is quite long. Today I waited about an hour to get to the front desk. If you could please make sure that enough employees are available to deal with busy times it would be great. Thank you.GEORGE A.
The U-Haul self serve phone experience is not intuitive and clear . 20$ after hour service fee for no reason . Will not be using self serve service in the futureJoe A.
Online checkin process did not apply to trailers. Customer service rep was very slow and waited 20 minutes to get my already done up contract.Mathew S.
Van was filthy outside, and the pick up took well over 35-45 minutes. UnrealJason S.
Great service!Philippe S.
Overall this place was good. A bit crowded especially to back up and park a trailer. But staff was great. Would recommend.RONALD G.
The lineup is too long 8 people and only 1 at the counter for checkout.Christopher M.
I was happy with the office staff and the equipment, but the "Yard person", Micky, was so unhelpful, I will use another location for future rentals. I returned a trailer on Monday morning, and it was busy. But that is no excuse for the lack of consideration. Micky directed me to drive forward along the the single lane available, and instead of uncoupling the trailer and pushing it by hand, he insisted that I back it up, threading it through a maze of trucks and trailers. I protested that I was a retired business man not a professional trucker, and was very stressed trying to back up in tight quarters, with causing damage. I finally stopped and told Micky I couldn't go any further in reverse. He THEN uncoupled the trailer and pushed it back another 30 feet or so. I can reverse a trailer, with reasonable room to manoevre but the yard was an obstacle course and there has to be a better way. I will not be using this location again.HARRYSORBIE F.
The online check in thing was perfect. Great experience. Thanks again.CAITLIN A.