Customer Reviews for U-Haul Moving & Storage of Parkland

Rating:

3.0

Towing equipment had a broken tail light so 2 hrs we got pulled over and I couldn't do roadside assistance because the app wouldn't let me do it. We got to go to another location nearby after the location we picked it up from couldn't fix it. Then we hooked up another towing trailer and then had to change it because it was bent. We were behind on our driving time an agent did say she would give us a extra 2 days but for the price of what we pay we just wanted to get on the road. Just very stressful to be having problems with equipment when we just packed up our u-boxes .

Rating:

5.0

Awesome customer service from start to finish. Brandon the manager was very helpful. I recommend this location.

Rating:

5.0

Thank you

Rating:

4.0

The guy had me in and out fast I would say he did his job as excellent.

Rating:

5.0

Cold water

Rating:

5.0

Everyone I worked with was fantastic especially when I returned my truck!

Rating:

4.0

Overall everything was great. No challenges or difficulties. Pick up and drop off was excellent. I will use Uhaul again.

Rating:

5.0

The brakes needed to be inspected...it is making too much noise.

Rating:

4.0

Trailer needs some TLC, but was fully functional and clean. Parking lot was easily navigated, but was flooded from the street. Customer service was great tho.

Rating:

1.0

I paid for it but my son-in-law drove it. I really appreciate Brandon Meneghini, general manager of 9601 Pacific Avenue, Tacoma, WA, helping to have us pick up there, and then remind my son-in-law of the return address for the truck at the end. They were very helpful.

Rating:

5.0

The service and price was excellent. Thank you

Rating:

5.0

Although the instillation on my tow Hitch was installed they failed to complete the wiring under my hood for the working of the lights but when I went to rent the trailer the manager was well experienced with the knowledge and skills to fix the problem which got me on my way....but a good thing to remember is always keep the paper work on big jobs cuz there computer system doesn't save information...I myself had the paperwork for which they installed it which didn't cost me anything for them to fix the issue... overall great customer service

Rating:

3.0

Trailer running lights failed after pickup

Rating:

5.0

Had a smooth experience renting a truck from U-Haul today. The process was straightforward, the vehicle was in good condition, and the service was efficient. No issues at all. Would rent again!

Rating:

3.0

When I picked up the 10 ft box truck with car dolly. When I got into the cab I took a picture of the dash board and I noticed the fuel gage was at a 8th of a tank. Isn't your policy to make sure all U-Haul equipment is brought back with required fuel level of a half tank. We were in a hurry because this was our 4th stop at U-Haul locations that finally had the right equipment. My wife was following and she noticed the brake light was in operable on the 10Ft box truck.

Rating:

5.0

I had not realized you now charged per mile. It Has been awhile since I last rented. It has always been unlimited. So I paid for 36 miles and the $19.95 for what was less than 4hours. Seems a bit high. I know I could have kept it over night but a cheaper "just need it for a minute" rate would be Very popular in today's economy.

Rating:

5.0

Great job

Rating:

5.0

Service is already great! I have been assisted by new hires and they do a great job in providing service. It's a reflection of good management skills and on-the-job training.

Rating:

3.0

The second trailer that we rented did not have brakes.

Rating:

5.0

I had great service all around! From making my reservation to picking up my rental and returning it.

Rating:

5.0

Thanks to all the U-Haul staff at parkland Washington location. Yall keep up the great work ethic💯.

Rating:

4.0

Owner/ operator was knowledgeable and cooperative. Staff was friendly and friendly.

Rating:

5.0

Great service

Rating:

3.0

Did not speak to a person during drop-off, used app. App was helpful and very convenient.

Rating:

3.0

The truck stopped on me a couple times. Felt I was over charged for mileage and keeping the truck 3 hours or so past the time of return

Rating:

5.0

Always the best staff. I rent here often and this staff is why. Excellent job

Rating:

4.0

No comment

Rating:

5.0

Stood in line for 20 minutes waiting to get to the desk.

Rating:

3.0

The office associate would not listen to me on how to attach the safety chains and began to argue, and started telling me if I did not do it his way I would not be able to take the trailer. He called his supervisor, and the supervisor began to hook the safety chains up to my truck the exact same way I was recommending we connect them. Out of impatience, and again not listening to me, they wrapped the chains around my hitch, making it very difficult to remove because it was bound up and not hooked up incorrectly.

Rating:

5.0

Very nice people. Thank you

Rating:

5.0

We have U-Haul several times. Being retired military and having made many moves, this location by far is the only one we go to anymore. They are always helpful and extremely friendly. We have rented both trucks and trailers, they are always well maintained and very clean.

Rating:

5.0

Staff was wonderful to work with

Rating:

5.0

The customer service representative was professional, assisted with my appointment with information on extending my rental. Provided excellent quality service and made sure that I was satisfied with the rental truck . Thank you Brandon

Rating:

1.0

Truck was difficult to drive and sounded and felt like it needed servicing, immediately..

Rating:

1.0

Really disappointed with U-haul, this location was our 4th stop before we actually received the truck we rented. Our original location was 2317 102nd st South in Tacoma, Wa our pick up time was 10:00am and noone was there. We were then sent to second location, which unfortunately someone had broke in the night before and punctured the gas tanks of several trucks. We were then sent to a 3rd location to finally pick up a 26' truck but it wasn't there it was at there overflow lot three blocks down the road. We finally got the truck. Needless to say, that is quite a run around for receiving a vehicle.

Rating:

2.0

Your personal answering the phone was vague about canceling the rental the morning after U'd rented it as I couldn't pick up a couch I needed it for

Rating:

5.0

I appreciate the great service and everything inbetween. Thank you 😊 🙏

Rating:

5.0

Great service

Rating:

5.0

I needed to rent trailer unexpectedly. The experience was fast and easy. The staff was very friendly and knowledgeable.

Rating:

1.0

Clean the back of the truck

Rating:

5.0

Everything was really smooth, we were grateful there was a truck for us very last minute.

Rating:

5.0

Did have a problem with the Steering Wheel and ignition locking up on the Cargo Van, and the Van purged a few times , Brought this to Andrewstart attention when I brought the Vehicle back.

Rating:

5.0

Please keep your staff!! From my pickup representative, to the phone staff, to the rep. that delivered my boxes, it was all so good!!!! Thank You all!!!

Rating:

5.0

Both Dylan and Delton did a great job with my trailer rental: strong attention to detail, courteous, fast. This is why I like coming to this location. Thanks and keep up the good work!

Rating:

5.0

Excelente 👌 servicio gracias por atenderme bien 👍

Rating:

3.0

The hood was not latched shut and had the potential to fly up onto the windshield. I noticed it wasn't latched on last day of driving. Frustrating to be told the manager put just enough gas in for me to get to the gas station upon pick up. 2 times in a row now I've had to get my own gas at the start. I had to walk 2 blocks in the rain to pick up as my truck was not on site. Again, highly frustrating.

Rating:

5.0

Becky was really great!

Rating:

5.0

Staff was awesome. Always use this location. Sadly our empty truck was broken into and stolen that night but all Uhaul staff was amazing through this stressful process.. you ROCK!! Thanks

Rating:

4.0

Once again, great hustle and attention to detail to get the trailer hooked up and get me on my way. Same to get the trailer unhooked. Thanks and keep up the good work.

Rating:

1.0

Went to renew vehicle. They took the vehicle away stranding me without a ride. And told me to go to another location to get a new rental. When I got to the new location, they did not have a rental for me. Really awful service all around

Rating:

4.0

Good experience

Rating:

3.0

I reserved a 10’ truck. The night before I was to pick it up I got a call from UHaul and was told no 10’ trucks were available, did I want to rent a 15’ truck? I didn’t a truck that large. I had to call the 24/7 line to find out if a 9’ van was available and after 30 minutes on the phone was able to reserve one. I went to pick up the van and saw at least two 10’ vans on the lot. Very frustrating, especially to get a call the night before pickup that what I’d reserved was no longer available. Very frustrating. That could’ve messed up my entire moving schedule. Last year I rented a truck in Yakima at a big UHaul lot. They didn’t have any hand carts available even though I had requested one on my reservation. Also very frustrating. Customer service needs to improve.

Rating:

5.0

Thank you so much uhaul for your good job..I appreciate that you even gave me a one month for the storage..keep up doing the great work of helping people..may God give you the strength.

Rating:

5.0

It would be nice if there was light in storage rooms.

Rating:

5.0

The front desk guy was very friendly and helpful 👍

Rating:

2.0

Security seemed fine. Other than the 2 lose Phillips screws holding the lock handle on.my door. BUT, You were increasing my rent almost every month!! $163 for an inside unit, up a flight of stairs!? What a rip-off!! I paid my rent every month, and I was a good customer. Congratulations, you lost good business.

Rating:

1.0

Not only was my unit robbed THREE times in ONE NIGHT.. but then when the facility KNEW that I had traveled, from across the country, just so I could come and consolidate my units. The staff seem me doing a lot of emptying of my unit and decided to then DENY me entrance to my unit to finalize the disposal of the last 4 or five items still in the unit. Knowing FULL WELL.. I would be leaving the state again within two days of the denial! Forcing me to pay additionally two mor months of storage.. because you see.. not only was the unit PAID UP TO DATE.. they STILL PLACED ANOTHER LOCK ON MY UNIT and then had the nerve to state otherwise.. UNTIL.. my mother had told them that either they removed the lock, which AGAIN should have NEVER been placed!!, or she would have my dad come over to the unit and cut the lock off with dead bolt cutters. All of a sudden, they decided to take the lock off. Once again… THE UNIT WAS PAID TO DATE! The manager is a complete A$$hole!! His rudeness and his bold face lying reflects his true character. You have some snarky younger men working there and they clearly have adopted the managers attitude towards their patrons. The fact that the staff was so WILLING to FAIL on their SECURITY MEASURES to allow someone to come and ROB MULTIPLE UNITS IN ONE NIGHT AND MY UNIT THREE TIMES! Including then stealing a trailer off the lot just to fill up more..yet nothing done pertaining to the ALARM?? Going off multiple times ALL NIGHT and their disgusting attitudes and lack of care SPEAKS VOLUMES on just how well this U-Haul facility is ran and managed. The fact the manager wants to shrug off theft/robbery.. and it being conducted over and over again in ONE night.. should alarm you that this facility is a liability to the U-Haul name. Not standing behind the company values and MORALS.. again disgusting.

Rating:

4.0

We rented the storage unit for almost a year. We have gone to our unit several times and only a couple of those times were the staff friendly and helpful majority of the time we had interactions with the staff they were very off-putting other than that the facility was very clean And conveniently available .

Rating:

2.0

No one takes calls and they never have the trucks we needed.

Rating:

5.0

Everything was very high standard and customer friendly. Staff was very helpful and helping me pick the right boxes that I need

Rating:

3.0

I would get a storage with them again in the future.

Rating:

2.0

Storage unit ceilings were not as shown in the showroom. I couldn't even fit my furniture upright and my mattresses were tore up by the rough wood plank ceiling and had to be bent in half just to get them into the unit sideways and still have space for the rest of my things. Because the ceilings were so low I also had to purchase a second unit just to fit everything when I was expecting to have plenty of space to stack boxes. Also the parking lot, if you can even call it that is an absolute mess and a hazard. Trying to load and unload furniture and boxes through doors that you have to key swipe every single time to enter made our moving process so much more difficult and trying to park and exit when all the U-haul trucks are there was absurd. This is probably the poorest storage unit location step up I have ever seen. Plus there is no prorated move out which I have never rented a storage unit that doesn't prorate their move in and move out so that was financially detrimental and the storage units also had some units that were up stairs. I don't know anyone who would rent a unit where they have to haul stuff up and down stairs just to store them. I will never use U-haul storage ever again. Any time I needed to talk to staff I had to wait for over 20 minutes even when it was just one person in line and one day I just walked out because it was talking so long and I just had a simple question to verify payment went through for my units. They also failed to refund me for a hitch that I did not purchase but was still charged to my credit card. I was going to purchase a hitch with the trailer I was going to rent but the lights on the trailer did not work so they couldn't rent it to me and so I said I don't need to purchase the hitch then but they still charged me for it even though I didn't even take one. The facility was clean but there was also no light inside the storage units which made finding stuff inside them difficult too. The storage access and business hours were convenient but everything else about renting here was as inconvenient as possible. Two stars, one for cleanliness and the other for pity for the next person who rents a unit here.

Rating:

4.0

Thank you for your help.

Rating:

1.0

The staff is not friendly, no respect

Rating:

3.0

Employees need more training in all areas

Rating:

4.0

I just hate the access hours need more time

Rating:

3.0

I got the units as a free month with my one way truck and trailer rentals. They were to catch any overflow that wouldn't fit into the truck. I never actually moved into them. Parking is a major problem here. There are three parking spaces for people with storage. The rest of the property is for incoming and outgoing mobile equipment.

Rating:

5.0

The 2 ladies were dealing with a difficult customer before me and handled the situation quite nicely. They were very professional. Kudos to them. Great customer service.

Rating:

5.0

I rented at this facility for over 25 years and there was never a moment where the staff was not excellent and provided superior customer service. The facility was top notched. I highly recommend this facility..

Rating:

4.0

If I was renting a truck or trail from this site, YES I would recommend. Storage is another matter, I would recommend the other Parkland site for storage.

Rating:

4.0

The price of my storage unit kept going up. Finally I just emptied it and placed my items else where. I live in 188sq ft. Not big at all. Seattle is cheaper then Tacoma I live in Seattle use to live in Tacoma. Even though it was cheaper at the time and convenient I was just saddened that it kept going up.

Rating:

5.0

There was a problem with the information provided by the national U-Haul team. Wrong time if unit closing and the wrong location. However, everything worked out well once I spoke with the representative at the store

Rating:

3.0

Online instructions were incomplete and led me to believe I could access my unit without going to the office during business hours. Email gave me an access code that has never/will never work. Online instructions should mention that you still need to go into the office to complete move in and get an access card in order to access the unit. Instructions from employees was clear.

Rating:

5.0

yes U-Haul was a very helpful and attentive and treated me with respect and made sure I didn't leave anything behind in the truck thank you thank you Susan Smith

Rating:

2.0

Corporate should call me cuz I have a BAD REVIEW

Rating:

5.0

I've always liked U-Haul good company

Rating:

4.0

Long storage access time would make a big difference on access, times of helping hand available after work hours with family and friends. .

Rating:

5.0

Nice and clean facility. Staff helpful

Rating:

5.0

Very sarisfued.

Rating:

5.0

Clean, easy to set up, easy access.

Rating:

1.0

My unit was broken into. Thought only a few thousand in items were stolen when I did a quick walk thru. After moving my stuff out found that more than I originally thought was taken. Around 5 thousand dollars worth of items stolen. Was told cameras were not working that day! Haha!!! All this does not even include the items that can NEVER be replaced!!!!! Oh and OVER 5 thousand dollars in tools that I didn’t know how to account for because I’ve been buying them for over 20 years. So thank you for keeping my items safe Uhaul. I can see from your public tv in the lobby that the cameras look fine to me but for sum reason they didn’t work when all my stuff was stolen. As far as renting a truck from Uhaul that seems to be ok. Thanks for everything

Rating:

4.0

The directions to get into the door where the storage rooms are could of more direct. I had to slide my access card in one door and into another door. If is was not for another employee who was on a break I would been confused how to get into the building.

Rating:

5.0

A great place and nice people work there.

Rating:

5.0

I had no idea uhaul had storage. Moving across state, this was a huge help.

Rating:

3.0

The staff wasn't terrible, but also wasn't super helpful resulting in my average rating. I asked for $5,000 worth of insurance coverage and they only gave me $1,000, so I'm mainly upset that I didn't get what I requested. Apart from that, the GM was very friendly and you could tell that he really cared about his business through the way he interacted with both his subordinates and the customers.

Rating:

4.0

It very hard to get a hold of someone. I haven't been able to get in my storage unit. For almost a week not the waiting time is longer than stated. I want to know why my access was denied. I even sent an email.and no one has responded

Rating:

3.0

I wish I could give this more stars, but every single time we ever talked to a U-Haul employee we had negative experiences. They clearly do not hire people that are friendly. It’s especially bad as this was my first experience using their storage facility. It was very confusing at the beginning how we were allowed to enter and exit the building. Every time we asked for help they were unfriendly and somewhat unhelpful. They spoke to us like we should already know exactly what we are supposed to do. I had a huge sense of relief whenever we stopped using the storage facility yesterday. The facility itself seemed maintained well enough. I felt the price was fair. I just don’t recommend this company due to the horrible customer service.

Rating:

5.0

Awesom staff! Very helpful

Rating:

4.0

Prices are kinda high for what you get.

Rating:

1.0

Your call center are not trained well. I was promised twice a 24 hour access storage unit and jumped through hoops to arrange everything just to be told that it was NOT 24 hrs when I got to the location. Ended up having to keep the truck I rented a whole 2nd day when I shouldnt have.

Rating:

5.0

I was a customer for about 5 years and in that time these guys have ALWAYS gone out of their way to make things easier/better/faster for me. It will be my first call if I ever need another unit/truck.

Rating:

5.0

They were very easy to work with and accommodating.

Rating:

5.0

I've been using Uhaul Sorage to rent equipment & storage over the past 20 years on a continual. I've always used the Spanaway Uhaul & loved their service. Same GM here now exceeded expectations!

Rating:

5.0

Good customer service

Rating:

5.0

David was very kind and helpful!

Rating:

5.0

I rented for 1 year. When I removed my belongings it was as if I had just rented the unit. No dust or damages. Excellent facility and staff!

Rating:

1.0

I have not been able to get into my rental unit & it took 2 hours to get a truck & storage unit rented. I go to the storage unit two days after I paid for it & there is a lock on it. 😡

Rating:

5.0

Communicating from Hawaii to book a storage unit in Washington State made it very stress-free and simple. When their college semester was over and they had to store their belongings for the summer.

Rating:

5.0

The staff Jason and David were excellent. Does seem like the store needs more help though!

Rating:

5.0

Employees were well-trained, knowledgable, and extremely fast in signup and checkout.

Rating:

5.0

Michael keeps a great crew working hard friendly and very courteous to customers. I was with this location for almost 4 years. We had some issues that were corrected out before I could complain. 💖

Rating:

5.0

Great service, all the staff were friendly and really helpful

Rating:

1.0

After hours and hours on the phone with Uhaul over several days I arrive to find my Ubox was not there as promised. I am out several hundred dollars due to missing work and hiring movers.

Rating:

5.0

Thank you for taking care of us in a speedy and professional manner. It made our move from Alabama to Washington seemless and less stressful than other moves. Thank You Jim

Rating:

3.0

Our U-haul box was loaded on backwards so the door opened to the hitch side, which made it very, very difficult to unload the box.

Rating:

1.0

I will never use Uhaul Box or ever recommend your business. This has been a complete nightmare of an experience. I was told my box would be available weeks earlier and no one notified it was delivered

Rating:

1.0

Tried multiple times to reach manager to resolve issues and was told he would call us, multiple times, and he never did. Thus our issues were never resolved.

Rating:

5.0

Mike, Ben, Collin and David are excellent to work with I will definitely be back.

Rating:

2.0

Had to come to this location since they did not have my u box available at the Lakewood location

Rating:

1.0

The POOREST CUSTOMER SERVICE from any business I've ever dealt with! Took a month of calls/emails/chat msgs CORPORATE-WIDE to finally get over $200 bogus storage charges & late fees reversed! U-SUCK

Rating:

1.0

Rochelle was the only person at the Parkland location that provided customer service that went above and beyond my expectations. Her coworkers not so much. Rochelle deserves a raise and recognition!

Rating:

5.0

The best experience i have yet. Everyone was great

Rating:

4.0

They always assisted me with out hesitation

Rating:

5.0

helpful staff had U-Box ready to unload, plenty of room

Rating:

1.0

This particular uhaul site needs better training in procedures, employee interaction with the public, etc. My issue was just handed to someone else. I never got calls returned. BAD customer service.

Rating:

5.0

Staff was very helpful and equipment was in good condition.