Customer Reviews for U-Haul Moving & Storage of Parkland

Rating:

5.0

This location provided excellent service and worked quickly to get me the trailer I needed to complete my move. The process was smooth and efficient, and I didn’t experience any issues. Overall, it was a great experience.

Rating:

2.0

Switched my reservation to a different location and never got a solid notification. They also did not have an appliance dolly, which is fine. However, they failed to reimburse me my $10 and it required me to drive completely out of the way to rent one for tripple the price. These combined actions resulted in me wasting 2+ hours and renting the truck an additional day. If you do not have equipment available, you need to notify someone with a phone call so that they can plan accordingly.

Rating:

5.0

Good service, helpful.

Rating:

4.0

Keep up being a great company

Rating:

2.0

Under staffed and customer service is lacking in my experience

Rating:

2.0

The truck wasn't clean, brakes on the truck was awful it was hard to stop, it was very dangerous and unexcepetable.

Rating:

5.0

very great experience, will do it again

Rating:

5.0

Friendly and helpful

Rating:

4.0

I don’t know who decided what Uhaul I was supposed to drop off the trailer at but there were so many closwr Uhauls, and I had to drive an extra 14 minutes each way because someone chose the parkland one instead of the one closer to my address.

Rating:

5.0

Amazing service, both employees that helped me were super friendly and helpful.

Rating:

1.0

Trying to charge someone an additional $85 at drop off claiming your system messed up on taxes. We paid up front for the 40 Mi that we use and for the five days then we had to keep it an additional 4 days they charged us an additional 287 for the other 4 days. $700 in total we return it with the same exact amount of fuel as when we picked it up but somehow they kept claiming that the system messed up on our taxes and we owe them 87 on top of the 700 we already paid

Rating:

5.0

I am grateful for the kind man that served me early this morning at 7am. I feared I might get a bad experience like I did in 2022. It was difficult for me to try U-Haul again but I went against my past experience. I did a pre inspection with the cargo van. There was an error in that the fuel was at 1/4 instead of 1/8. I spoke with the representative and he assured that they will credit what I put in for gas if it's over. Nervously driving away I couldn't wrap my head around it. At the check out, I explained to the other representative that I wanted them to deduct the $9 for going over from the extra gas I put in. I had to leave because of a meeting and later when I checked my account they rectified it for me. I'm so grateful they honored their word and willingly helped me. No issues with the van or their service. They're a great team and I definitely will be renting trucks from U-Haul again.

Rating:

4.0

Nothing at this time. Just keep being polite

Rating:

5.0

Nothing, I rent there all the time.Andrea is awesome. My reservation is always right. Greets me by first name. The office is always clean and neat. I would not go anywhere else.

Rating:

3.0

The staff were really great but inside the truck smelled really bad. I was afraid my things would take on the odor.

Rating:

3.0

I brought it back a hour early and was charged 7 gal for 2 gallons although it was on full but not past full. My husband topped off the gas before dropping it off. My cousin went to a different location the weekend before and they took money off for bringing it back early and wasn’t charged for gas. I was with her to drop off and pick up her U-Haul.

Rating:

5.0

N/A

Rating:

5.0

The manager and all of the staff were very helpful and efficient. Collectively, they made the whole process stress free. Kudos

Rating:

5.0

Everyone was super helpful and in a good mood! Equipment was installed by staff and worked perfectly for my whole trip.

Rating:

5.0

Great, fast service

Rating:

5.0

We picked up the box truck and drove home to find that the lock was still on the back door. We had to drive back to the UHaul location for them to remove the lock. It was an inconvenience but the staff were very helpful and removed the wasted mileage from our charges.

Rating:

5.0

Very efficient and effective process. The check-out for the truck was new to me — and it was sensible and easy-to-use.

Rating:

5.0

All I got to say is great Customer service, great personal and friendly service. Thank you'll so much.

Rating:

2.0

The employee ignored me when I brought the trailer back. I had to go in and get her to help unhook . I was the only customer and I was parked in the designated spot for returns. Waited about 10 minutes then went in to get some help.

Rating:

5.0

The van was top of the line and great. The staff was easy to work with and very accommodating of our needs. We will definitely be using this site multiple times a year.

Rating:

3.0

Vehicle not washed. Front passenger tire was dangerously bald. The gentleman that helped check me out wasn’t rude nor kind… just disconnected! Could use some training.

Rating:

5.0

Great job. Very pleased with the staff helpful and courteous. Thank you

Rating:

5.0

Drop off location was in Scottsdale AZ and they were fully staffed, very well maintained and clean, and location was so close to highway.

Rating:

5.0

My experience was smooth, quick and easy. The staff was helpful and friendly.

Rating:

5.0

Everything was great!

Rating:

5.0

Easy turn in

Rating:

5.0

Andrea was extremely helpful and made this process very easy! Thanks!

Rating:

5.0

Well oiled machine.

Rating:

5.0

When someone reserves a specific piece of equipment for a specific date, make sure that you don't over book.

Rating:

5.0

This location and manager continues to do excellent work, she is very kind and generous as well as patient and understanding. I will continue to use this uhaul location for my moving needs.

Rating:

2.0

Reserved it fro the $19.95 @ day rate plus mileage, returned it about 4 hours later and was charged a $99.00 @ day rate with a 100 Mile range it would of been cheaper with the $19.95 rate. Computer system was down when i returned it 4 hours later, so had to manually have them enter all of the info for the return. Now I have to go back and argue the cost as they could not print my receipt on return that would of shown the discrepancy in charges.

Rating:

5.0

I only rented a car dolly, and became concerned when the registration place was eating into my time. I immediately called when I was on the road. I told by Kyler that I should relax we would help as long as I was close. I was 9 minutes late, but they honored their promise.

Rating:

5.0

Very nice and very helpful.

Rating:

4.0

There was a mix up in the final billing but they handled it without any issues, stuff happens and they took care of it, good people.

Rating:

1.0

It doesn't matter what location it is.. and I accidently gave the original person I talked to 5 stars. First of all, I purchase a unit and a truck to move stuff, then I have to download the uhaul app, which is shit, and after I register and do all the bs, the only thing I rented was the storage unit(s)? So when I bring the truck back, after the time allowed, I have to request a call back just to get help returning the f@#kin truck because someone couldn't put 2 rented items on 1 page. Second, your answer for a bigger unit is to combine a smaller unit with a medium unit, and if you just need a smaller unit you have to move everything to another smaller unit because that one was part of a package deal? You guys are fucked up in all ways.. you need to redo everything, your system, the app, how you handle situations, and who you hire.

Rating:

3.0

I felt like the brakes were bad, I obviously didn’t die, so cheers to that! The location was clean and the people working there were helpful and kind.

Rating:

4.0

Great

Rating:

2.0

Maybe have two people working the desk

Rating:

3.0

To many changes ,unprepared,other than that good service

Rating:

5.0

Had all paperwork completed before I was completed on the drop off. Excellent assistance. THANKS

Rating:

5.0

Myo was very friendly and helpful. Give that guy a raise.

Rating:

5.0

Everything was good

Rating:

3.0

The truck ran with no issues, but had some concerning part hanging from under the front bumper. The guys that ran this store were great though and Dylan is super knowledgeable and professional. Sean has a great can-do attitude and they were both patient and helpful during many hiccups in both my truck and storage rental set ups. The location is not the safest, fence cut through at the lot and homeless camping out in their suv in the storage parking lot. Not U-Haul’s fault but a safety concern all the same. Also got a screw in our personal vehicle’s tire in the store parking lot.

Rating:

5.0

Friendly and prompt service!

Rating:

3.0

I am disabled and requested a ground floor or elevator access and instead I got at the top of the stairs having to go up and down the stairs when I'm disabled and they would not accommodate me

Rating:

5.0

Myo and his staff were very helpful. Great all around.

Rating:

2.0

Weren't organized and short staffed

Rating:

4.0

I'm sure the facility access hours are convenient for some but I work during the day and that didn't give me a very long period of time that I was able to access the facility. The staff was very helpful and friendly and I appreciated getting my first the free and getting a lock from them. Thank you.

Rating:

2.0

There’s never convenient parking. It seems like uhaul doesn’t plan the layout for each location well. It’s always jammed up with trucks and hard to find a convenient spot to park either a personal vehicles or rental.

Rating:

5.0

Thank you

Rating:

2.0

Your personal answering the phone was vague about canceling the rental the morning after U'd rented it as I couldn't pick up a couch I needed it for

Rating:

5.0

Thank you so much uhaul for your good job..I appreciate that you even gave me a one month for the storage..keep up doing the great work of helping people..may God give you the strength.

Rating:

5.0

It would be nice if there was light in storage rooms.

Rating:

5.0

The front desk guy was very friendly and helpful 👍

Rating:

2.0

Security seemed fine. Other than the 2 lose Phillips screws holding the lock handle on.my door. BUT, You were increasing my rent almost every month!! $163 for an inside unit, up a flight of stairs!? What a rip-off!! I paid my rent every month, and I was a good customer. Congratulations, you lost good business.

Rating:

1.0

Not only was my unit robbed THREE times in ONE NIGHT.. but then when the facility KNEW that I had traveled, from across the country, just so I could come and consolidate my units. The staff seem me doing a lot of emptying of my unit and decided to then DENY me entrance to my unit to finalize the disposal of the last 4 or five items still in the unit. Knowing FULL WELL.. I would be leaving the state again within two days of the denial! Forcing me to pay additionally two mor months of storage.. because you see.. not only was the unit PAID UP TO DATE.. they STILL PLACED ANOTHER LOCK ON MY UNIT and then had the nerve to state otherwise.. UNTIL.. my mother had told them that either they removed the lock, which AGAIN should have NEVER been placed!!, or she would have my dad come over to the unit and cut the lock off with dead bolt cutters. All of a sudden, they decided to take the lock off. Once again… THE UNIT WAS PAID TO DATE! The manager is a complete A$$hole!! His rudeness and his bold face lying reflects his true character. You have some snarky younger men working there and they clearly have adopted the managers attitude towards their patrons. The fact that the staff was so WILLING to FAIL on their SECURITY MEASURES to allow someone to come and ROB MULTIPLE UNITS IN ONE NIGHT AND MY UNIT THREE TIMES! Including then stealing a trailer off the lot just to fill up more..yet nothing done pertaining to the ALARM?? Going off multiple times ALL NIGHT and their disgusting attitudes and lack of care SPEAKS VOLUMES on just how well this U-Haul facility is ran and managed. The fact the manager wants to shrug off theft/robbery.. and it being conducted over and over again in ONE night.. should alarm you that this facility is a liability to the U-Haul name. Not standing behind the company values and MORALS.. again disgusting.

Rating:

4.0

We rented the storage unit for almost a year. We have gone to our unit several times and only a couple of those times were the staff friendly and helpful majority of the time we had interactions with the staff they were very off-putting other than that the facility was very clean And conveniently available .

Rating:

2.0

No one takes calls and they never have the trucks we needed.

Rating:

5.0

Everything was very high standard and customer friendly. Staff was very helpful and helping me pick the right boxes that I need

Rating:

3.0

I would get a storage with them again in the future.

Rating:

2.0

Storage unit ceilings were not as shown in the showroom. I couldn't even fit my furniture upright and my mattresses were tore up by the rough wood plank ceiling and had to be bent in half just to get them into the unit sideways and still have space for the rest of my things. Because the ceilings were so low I also had to purchase a second unit just to fit everything when I was expecting to have plenty of space to stack boxes. Also the parking lot, if you can even call it that is an absolute mess and a hazard. Trying to load and unload furniture and boxes through doors that you have to key swipe every single time to enter made our moving process so much more difficult and trying to park and exit when all the U-haul trucks are there was absurd. This is probably the poorest storage unit location step up I have ever seen. Plus there is no prorated move out which I have never rented a storage unit that doesn't prorate their move in and move out so that was financially detrimental and the storage units also had some units that were up stairs. I don't know anyone who would rent a unit where they have to haul stuff up and down stairs just to store them. I will never use U-haul storage ever again. Any time I needed to talk to staff I had to wait for over 20 minutes even when it was just one person in line and one day I just walked out because it was talking so long and I just had a simple question to verify payment went through for my units. They also failed to refund me for a hitch that I did not purchase but was still charged to my credit card. I was going to purchase a hitch with the trailer I was going to rent but the lights on the trailer did not work so they couldn't rent it to me and so I said I don't need to purchase the hitch then but they still charged me for it even though I didn't even take one. The facility was clean but there was also no light inside the storage units which made finding stuff inside them difficult too. The storage access and business hours were convenient but everything else about renting here was as inconvenient as possible. Two stars, one for cleanliness and the other for pity for the next person who rents a unit here.

Rating:

4.0

Thank you for your help.

Rating:

1.0

The staff is not friendly, no respect

Rating:

3.0

Employees need more training in all areas

Rating:

4.0

I just hate the access hours need more time

Rating:

3.0

I got the units as a free month with my one way truck and trailer rentals. They were to catch any overflow that wouldn't fit into the truck. I never actually moved into them. Parking is a major problem here. There are three parking spaces for people with storage. The rest of the property is for incoming and outgoing mobile equipment.

Rating:

5.0

The 2 ladies were dealing with a difficult customer before me and handled the situation quite nicely. They were very professional. Kudos to them. Great customer service.

Rating:

5.0

I rented at this facility for over 25 years and there was never a moment where the staff was not excellent and provided superior customer service. The facility was top notched. I highly recommend this facility..

Rating:

4.0

If I was renting a truck or trail from this site, YES I would recommend. Storage is another matter, I would recommend the other Parkland site for storage.

Rating:

4.0

The price of my storage unit kept going up. Finally I just emptied it and placed my items else where. I live in 188sq ft. Not big at all. Seattle is cheaper then Tacoma I live in Seattle use to live in Tacoma. Even though it was cheaper at the time and convenient I was just saddened that it kept going up.

Rating:

5.0

There was a problem with the information provided by the national U-Haul team. Wrong time if unit closing and the wrong location. However, everything worked out well once I spoke with the representative at the store

Rating:

3.0

Online instructions were incomplete and led me to believe I could access my unit without going to the office during business hours. Email gave me an access code that has never/will never work. Online instructions should mention that you still need to go into the office to complete move in and get an access card in order to access the unit. Instructions from employees was clear.

Rating:

5.0

yes U-Haul was a very helpful and attentive and treated me with respect and made sure I didn't leave anything behind in the truck thank you thank you Susan Smith

Rating:

2.0

Corporate should call me cuz I have a BAD REVIEW

Rating:

5.0

I've always liked U-Haul good company

Rating:

4.0

Long storage access time would make a big difference on access, times of helping hand available after work hours with family and friends. .

Rating:

5.0

Nice and clean facility. Staff helpful

Rating:

5.0

Very sarisfued.

Rating:

5.0

Clean, easy to set up, easy access.

Rating:

1.0

My unit was broken into. Thought only a few thousand in items were stolen when I did a quick walk thru. After moving my stuff out found that more than I originally thought was taken. Around 5 thousand dollars worth of items stolen. Was told cameras were not working that day! Haha!!! All this does not even include the items that can NEVER be replaced!!!!! Oh and OVER 5 thousand dollars in tools that I didn’t know how to account for because I’ve been buying them for over 20 years. So thank you for keeping my items safe Uhaul. I can see from your public tv in the lobby that the cameras look fine to me but for sum reason they didn’t work when all my stuff was stolen. As far as renting a truck from Uhaul that seems to be ok. Thanks for everything

Rating:

4.0

The directions to get into the door where the storage rooms are could of more direct. I had to slide my access card in one door and into another door. If is was not for another employee who was on a break I would been confused how to get into the building.

Rating:

5.0

A great place and nice people work there.

Rating:

5.0

I had no idea uhaul had storage. Moving across state, this was a huge help.

Rating:

3.0

The staff wasn't terrible, but also wasn't super helpful resulting in my average rating. I asked for $5,000 worth of insurance coverage and they only gave me $1,000, so I'm mainly upset that I didn't get what I requested. Apart from that, the GM was very friendly and you could tell that he really cared about his business through the way he interacted with both his subordinates and the customers.

Rating:

4.0

It very hard to get a hold of someone. I haven't been able to get in my storage unit. For almost a week not the waiting time is longer than stated. I want to know why my access was denied. I even sent an email.and no one has responded

Rating:

3.0

I wish I could give this more stars, but every single time we ever talked to a U-Haul employee we had negative experiences. They clearly do not hire people that are friendly. It’s especially bad as this was my first experience using their storage facility. It was very confusing at the beginning how we were allowed to enter and exit the building. Every time we asked for help they were unfriendly and somewhat unhelpful. They spoke to us like we should already know exactly what we are supposed to do. I had a huge sense of relief whenever we stopped using the storage facility yesterday. The facility itself seemed maintained well enough. I felt the price was fair. I just don’t recommend this company due to the horrible customer service.

Rating:

5.0

Awesom staff! Very helpful

Rating:

4.0

Prices are kinda high for what you get.

Rating:

1.0

Your call center are not trained well. I was promised twice a 24 hour access storage unit and jumped through hoops to arrange everything just to be told that it was NOT 24 hrs when I got to the location. Ended up having to keep the truck I rented a whole 2nd day when I shouldnt have.

Rating:

5.0

I was a customer for about 5 years and in that time these guys have ALWAYS gone out of their way to make things easier/better/faster for me. It will be my first call if I ever need another unit/truck.

Rating:

5.0

They were very easy to work with and accommodating.

Rating:

5.0

I've been using Uhaul Sorage to rent equipment & storage over the past 20 years on a continual. I've always used the Spanaway Uhaul & loved their service. Same GM here now exceeded expectations!

Rating:

5.0

Good customer service

Rating:

5.0

David was very kind and helpful!

Rating:

5.0

I rented for 1 year. When I removed my belongings it was as if I had just rented the unit. No dust or damages. Excellent facility and staff!

Rating:

1.0

I have not been able to get into my rental unit & it took 2 hours to get a truck & storage unit rented. I go to the storage unit two days after I paid for it & there is a lock on it. 😡

Rating:

5.0

Communicating from Hawaii to book a storage unit in Washington State made it very stress-free and simple. When their college semester was over and they had to store their belongings for the summer.

Rating:

5.0

The staff Jason and David were excellent. Does seem like the store needs more help though!

Rating:

5.0

Employees were well-trained, knowledgable, and extremely fast in signup and checkout.

Rating:

5.0

Michael keeps a great crew working hard friendly and very courteous to customers. I was with this location for almost 4 years. We had some issues that were corrected out before I could complain. 💖

Rating:

5.0

Great service, all the staff were friendly and really helpful

Rating:

1.0

After hours and hours on the phone with Uhaul over several days I arrive to find my Ubox was not there as promised. I am out several hundred dollars due to missing work and hiring movers.

Rating:

5.0

Thank you for taking care of us in a speedy and professional manner. It made our move from Alabama to Washington seemless and less stressful than other moves. Thank You Jim

Rating:

3.0

Our U-haul box was loaded on backwards so the door opened to the hitch side, which made it very, very difficult to unload the box.

Rating:

1.0

I will never use Uhaul Box or ever recommend your business. This has been a complete nightmare of an experience. I was told my box would be available weeks earlier and no one notified it was delivered

Rating:

1.0

Tried multiple times to reach manager to resolve issues and was told he would call us, multiple times, and he never did. Thus our issues were never resolved.

Rating:

5.0

Mike, Ben, Collin and David are excellent to work with I will definitely be back.

Rating:

2.0

Had to come to this location since they did not have my u box available at the Lakewood location

Rating:

1.0

The POOREST CUSTOMER SERVICE from any business I've ever dealt with! Took a month of calls/emails/chat msgs CORPORATE-WIDE to finally get over $200 bogus storage charges & late fees reversed! U-SUCK

Rating:

1.0

Rochelle was the only person at the Parkland location that provided customer service that went above and beyond my expectations. Her coworkers not so much. Rochelle deserves a raise and recognition!

Rating:

5.0

The best experience i have yet. Everyone was great

Rating:

4.0

They always assisted me with out hesitation

Rating:

5.0

helpful staff had U-Box ready to unload, plenty of room

Rating:

1.0

This particular uhaul site needs better training in procedures, employee interaction with the public, etc. My issue was just handed to someone else. I never got calls returned. BAD customer service.

Rating:

5.0

Staff was very helpful and equipment was in good condition.