The directions to get into the door where the storage rooms are could of more direct. I had to slide my access card in one door and into another door. If is was not for another employee who was on a break I would been confused how to get into the building.

A great place and nice people work there.

I had no idea uhaul had storage. Moving across state, this was a huge help.

The staff wasn't terrible, but also wasn't super helpful resulting in my average rating. I asked for $5,000 worth of insurance coverage and they only gave me $1,000, so I'm mainly upset that I didn't get what I requested. Apart from that, the GM was very friendly and you could tell that he really cared about his business through the way he interacted with both his subordinates and the customers.

It very hard to get a hold of someone. I haven't been able to get in my storage unit. For almost a week not the waiting time is longer than stated. I want to know why my access was denied. I even sent an email.and no one has responded

I wish I could give this more stars, but every single time we ever talked to a U-Haul employee we had negative experiences. They clearly do not hire people that are friendly. It’s especially bad as this was my first experience using their storage facility. It was very confusing at the beginning how we were allowed to enter and exit the building. Every time we asked for help they were unfriendly and somewhat unhelpful. They spoke to us like we should already know exactly what we are supposed to do. I had a huge sense of relief whenever we stopped using the storage facility yesterday. The facility itself seemed maintained well enough. I felt the price was fair. I just don’t recommend this company due to the horrible customer service.

Awesom staff! Very helpful

Prices are kinda high for what you get.

Your call center are not trained well. I was promised twice a 24 hour access storage unit and jumped through hoops to arrange everything just to be told that it was NOT 24 hrs when I got to the location. Ended up having to keep the truck I rented a whole 2nd day when I shouldnt have.

I was a customer for about 5 years and in that time these guys have ALWAYS gone out of their way to make things easier/better/faster for me. It will be my first call if I ever need another unit/truck.

They were very easy to work with and accommodating.

I've been using Uhaul Sorage to rent equipment & storage over the past 20 years on a continual. I've always used the Spanaway Uhaul & loved their service. Same GM here now exceeded expectations!

Good customer service

David was very kind and helpful!

I rented for 1 year. When I removed my belongings it was as if I had just rented the unit. No dust or damages. Excellent facility and staff!

I have not been able to get into my rental unit & it took 2 hours to get a truck & storage unit rented. I go to the storage unit two days after I paid for it & there is a lock on it. 😡

Communicating from Hawaii to book a storage unit in Washington State made it very stress-free and simple. When their college semester was over and they had to store their belongings for the summer.

The staff Jason and David were excellent. Does seem like the store needs more help though!

Employees were well-trained, knowledgable, and extremely fast in signup and checkout.

Michael keeps a great crew working hard friendly and very courteous to customers. I was with this location for almost 4 years. We had some issues that were corrected out before I could complain. 💖

Great service, all the staff were friendly and really helpful

After hours and hours on the phone with Uhaul over several days I arrive to find my Ubox was not there as promised. I am out several hundred dollars due to missing work and hiring movers.

Thank you for taking care of us in a speedy and professional manner. It made our move from Alabama to Washington seemless and less stressful than other moves. Thank You Jim