Storage unit ceilings were not as shown in the showroom. I couldn't even fit my furniture upright and my mattresses were tore up by the rough wood plank ceiling and had to be bent in half just to get them into the unit sideways and still have space for the rest of my things. Because the ceilings were so low I also had to purchase a second unit just to fit everything when I was expecting to have plenty of space to stack boxes. Also the parking lot, if you can even call it that is an absolute mess and a hazard. Trying to load and unload furniture and boxes through doors that you have to key swipe every single time to enter made our moving process so much more difficult and trying to park and exit when all the U-haul trucks are there was absurd. This is probably the poorest storage unit location step up I have ever seen. Plus there is no prorated move out which I have never rented a storage unit that doesn't prorate their move in and move out so that was financially detrimental and the storage units also had some units that were up stairs. I don't know anyone who would rent a unit where they have to haul stuff up and down stairs just to store them. I will never use U-haul storage ever again. Any time I needed to talk to staff I had to wait for over 20 minutes even when it was just one person in line and one day I just walked out because it was talking so long and I just had a simple question to verify payment went through for my units. They also failed to refund me for a hitch that I did not purchase but was still charged to my credit card. I was going to purchase a hitch with the trailer I was going to rent but the lights on the trailer did not work so they couldn't rent it to me and so I said I don't need to purchase the hitch then but they still charged me for it even though I didn't even take one. The facility was clean but there was also no light inside the storage units which made finding stuff inside them difficult too. The storage access and business hours were convenient but everything else about renting here was as inconvenient as possible. Two stars, one for cleanliness and the other for pity for the next person who rents a unit here.
JESSICA G. | Overall ExperienceSelf Storage Units in Tacoma, WA, 98444
U-Haul Moving & Storage of Parkland
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U-Haul Moving & Storage of North Parkland
9201 Pacific Ave, Tacoma, WA 98444 View Available Units0.3 miles from this location -
U-Haul Moving & Storage of Wapato Park
6402-6442 S Yakima Ave, Tacoma, WA 98408 View Available Units2.0 miles from this location -
U-Haul Moving & Storage of Spanaway
15315 Pacific Ave S, Tacoma, WA 98444 View Available Units3.6 miles from this location -
Fife You Store It LLC
4509 20th St E, Fife, WA 98424 View Available Units
(U-Haul Neighborhood Dealer)5.7 miles from this location
Storage Customer Reviews
- 3.5 Average Customer Rating
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Robin B. | First ImpressionsThe staff is not friendly, no respect
Susan C. | Overall ExperienceEmployees need more training in all areas
DANIEL W. | First ImpressionsI just hate the access hours need more time
DESTINY W. | Overall ExperienceI got the units as a free month with my one way truck and trailer rentals. They were to catch any overflow that wouldn't fit into the truck. I never actually moved into them. Parking is a major problem here. There are three parking spaces for people with storage. The rest of the property is for incoming and outgoing mobile equipment.
BENJAMIN D. | Overall ExperienceThe 2 ladies were dealing with a difficult customer before me and handled the situation quite nicely. They were very professional. Kudos to them. Great customer service.
carla h. | First ImpressionsI rented at this facility for over 25 years and there was never a moment where the staff was not excellent and provided superior customer service. The facility was top notched. I highly recommend this facility..
EARL WILLIAM J. | Overall ExperienceIf I was renting a truck or trail from this site, YES I would recommend. Storage is another matter, I would recommend the other Parkland site for storage.
Paul B. | Overall Experience