Customer Reviews for U-Haul Moving & Storage of Pensacola-University

Rating:

5.0

Great service at pickup and drop-off. Super easy to check in and get going along with turning in the equipment.

Rating:

2.0

The manager presented me with a price that was $40 higher than what I had booked online. Even though I had the quote in writing, she would not match it.

Rating:

1.0

I made reservations for 4.caught an Uber way up there.for them to tell me the truck wasn't back .but clearly the reservation was made.this was such an inconvenience.she gave me 50 but it will take days to come to my card..I had to use over 25$ of my own money getting there and back

Rating:

5.0

Si was so nice and helpful when I picked the trailer up.

Rating:

5.0

Morel power to you and your team

Rating:

5.0

Outstanding service at both locations. Hook up to unhook..

Rating:

5.0

Nothing

Rating:

5.0

Mr. Jeffrey Dawson is OUTSTANDING! GREAT CUSTOMER SERVICE -- treats the Customer as a VALUED INDIVIDUAL!

Rating:

5.0

Trailer was ready early and in good condition. The staff was friendly and informative and made a first time tower feel very comfortable with the setup and use of the equipment.

Rating:

4.0

Return took over 30 minutes, white guy with a mustache was very flustered and couldn’t keep up with the work load. Was told I needed to wait to drop the trailer as others proceeded in front of me in the queue and were helped first…overall, horrible customer service from him and U-Haul needs to take a hard look at this employee as he seem inadequate for the position, and lacks customer service. Once he was finished helping other customers he made his way over to me, where I made him aware of my displeasure with allowing others to proceed ahead of me in the queue, to where he responded that “he didn’t like my attitude….” Well I didn’t like his either! He left and went inside, eventually the manager came up and helped me drop the tow behind, he asked me about the issue and I let him know…he asked me if it was a guy with a mustache and made a look as if he’s a common problem. The manager of the facility was excellent and provided great service once he was able to get over to me. Pick up of the tow behind was fantastic.

Rating:

5.0

Took less than 5 minutes Staff was friendly and helpful

Rating:

5.0

Very polite and professional

Rating:

5.0

Excellent workers mo complaints

Rating:

5.0

Excellent Staff. Mr Dave outstanding and mad sure everyone of my needs were accommodated. I thank you for your Wonderful service. If a need of storage again I know who to call on. You Guys gets a 10 in my Book. Blessings

Rating:

5.0

Nothing

Rating:

5.0

Easy return

Rating:

5.0

Though the pick up location was very busy the personal were outstanding at seeing all my needs and questions were taken care of.

Rating:

2.0

I've used U-haul for years, and always been a satisfied customer. Until now. BEWARE: It is possible to lock the keys in a cargo van. Not just possible, but incredibly easy, It happened to me, and I've learned that it happens to many users. I feel that is irresponsible on Uhaul's part The renting agent didn't say anything about "Safetrip" - I wish she had - would have saved me $200. And $200 feels like an exploitive fee for a lock-out. I disputed the charge to no avail, so finally paid it. I suppose I'll still use U-haul because I do think it's a good company. But I feel that they blew it this time, and they really should do something about vans that are so easy to get locked out of.

Rating:

5.0

Yong lady who helped was excellent! She was knowledgeable and handled our rental process with ease and provided great customer service. My first great experience but not my first visit.

Rating:

5.0

I seen no need to improve nothing everything was great

Rating:

5.0

These guys were OUTSTANDING!!! This is EXACTLY what customer service should look like!

Rating:

5.0

Make pricing more transparent when you first go in to rent. A $20/day + mileage with taxes and fees for a short 20 mile move cost me $97. It used to be cheaper to rent a truck and do it yourself but with the rise in competition I could of had it picked up and delivered by company for $60. Now I know so I won't be back or tell anyone else to use a uhaul truck in the future for local diy deliveries.

Rating:

5.0

The staff was professional and friendly. Helped us with our reservation, and then we were on our way. Highly recommend.

Rating:

5.0

Na

Rating:

5.0

The mirror on the driver’s side of the truck would move every time it hit a slight bump and make it impossible to use it. It had to be adjusted each time. It needs to be fixed.

Rating:

4.0

I was charged for use of 18 furniture pads, but I only requested and was given 12. It is only $5, but that adds up if it happens to multiple customers daily. Overall the rental was good - the truck was available and performed as intended, all accessories were available, and the representative was helpful. This is my location of choice when I need to rent locally.

Rating:

2.0

Charged me for fuel even though I returned it with the same amount as when I picked it up. Provided photo evidence showing this. Truck was in rough shape, brakes were horrible, bed was clean though.

Rating:

5.0

The staff was wonderful, pick up and drop off was super easy, my husband even left his earbuds in the console and picked them up the next day.

Rating:

3.0

The front end of the truck was wore out. Very dangerous to drive for our 800+ mile trip. Head lights were so glazed over you could not see at night.

Rating:

5.0

Lo entreguen limpio por qué olía a orines de perro

Rating:

5.0

Have been using them for over a decade and have always gotten great service.

Rating:

1.0

If I make a reservation for a certain type of vehicle, it’s expected that since I received confirmation, that I would be supplied the vehicle I requested. However I was handed a set of keys, told it was on the lot, and then I walked around aimlessly seeking my rental. When I eventually returned to the office and inquired as to where my reserved vehicle was located. At that time I was informed that indeed I didn’t get the vehicle I requested, instead had to use an oversized and less fuel efficient truck, or forgo my rental! So the lack of customer service, lack of honoring reservation , and lack of follow through just goes to confirm why customers don’t enjoy utilizing U-Haul and think poorly of their customer service and overall experience.

Rating:

2.0

better training of the staff.

Rating:

5.0

Please make sure the vehicle gas tanks are full to avoid issues upon return.

Rating:

5.0

Outstanding service! Very helpful!

Rating:

2.0

Send your Reps to customer service school (example:Sean K) teach them how to respect the customers wishes don't second guess reservations that have already been put in place, when a customer says 'No' that's what they mean. Keep unwanted suggestions to themselves Unless a Service Rep can stand behind what they say and their actions is to benefit the customers experience in a helpful way and possibly save on cost they don't need to make changes or suggestions. Have some INTEGRITY Be HONEST Show TRANSPARENCY and get the best deal for your customers. I've been using UHAUL for years and often the past 5 years l, never had a complaint with my rentals service or experience cost either. Cost is very important these days especially among seniors on a limited income, below income average etc. And I have one suggestion for the UHAUL name Give miles credit for the distance from rental pickup to the location where loading will happen. Those extra miles cost your customers over the limits you set, even if it's only $1 a mile extra, money is money and every dollar in the customers pocket helps and will bring them back as well generate more customers

Rating:

1.0

If a customer is 2 or 3 hours late don't charge them a full day

Rating:

3.0

Gas was only at 1/4th when i rented the truck. I got gas at a gas station across the street and was charged for fuel. The gas was marked lower than when I left unloading my furniture even though the distance between my home and the drop off location was not far from each other.

Rating:

5.0

Great folks working there.4

Rating:

2.0

I was charged an extra 11 dollars after doing everything I was supposed to

Rating:

2.0

Customer service was lacking. I reserved an appliance dolly a week before but when I picked up equipment I was informed that they did not have an appliance dolly. I did not get the feeling that staff valued me as a customer. I will not be using Uhaul again.

Rating:

5.0

The gentleman who checked me in also checked me out, very courteous and thorough. That young man deserves a good raise, imho.

Rating:

5.0

Best sweetest hard working men I've met since I've been in Pensacola! Every word was Yes Mam just beautiful people🙏❤️

Rating:

5.0

Renting the truck was fast. The manager was friendly and the truck and equipment were clean. I returned the truck before the lobby was opened, but the young lady I returned the truck to was kind enough to assist me with getting the truck logged back in. She printed me a copy out of my charges and brought them out to me. It was one of the best Uhaul experiences.

Rating:

5.0

All was good

Rating:

3.0

The employees were very helpful but the app made things hard

Rating:

5.0

The trailer had a broken cable for the door.

Rating:

5.0

Excellent service

Rating:

5.0

The young women who helped me were kind and knowledgeable

Rating:

5.0

Very hospitable and friendly

Rating:

3.0

Overall average. Customer service was fair at best. The light bulb was burnt out in the unit when I arrived 9 months ago and was never replaced. The pricing is way too high for this unit. It was high to begin with and then you raised it even more. I have found two 10x20 units within a mile of your location for the same price I was paying for just this single 10x15 unit. Would definitely not recommend.

Rating:

5.0

The staff at 7220 N Davis Hwy in Pensacola FL are exceptionally helpful, personable and professional

Rating:

5.0

Thanks

Rating:

5.0

None

Rating:

5.0

Awesome people

Rating:

5.0

Thanks U-Haul!!!

Rating:

2.0

My lock didn’t close properly because your office refused to repair the door latch even after repeatedly bringing it to your attention. I had to always bring a second person and tools to pry the door upward so that the latch holes lined up and the lock bar could fit through both holes. I requested someone to bore the holes out larger multiple times. I have crippled hands. When I finally put my own lock on that had a thinner bar so that I wouldn’t require a helper and tools, you took off my lock, put on your own, and locked me out of my unit. When I needed in, your employees couldn’t find the key to your lock. Your employee spent 30 minutes trying different keys, then had the nerve to yell at me and call me names because I waited in my truck in the AC while you tried to unlock my unit, unsuccessfully. I was locked out. When I came back a week later, finally a nice man bored out the hole for me, and I was forced to spend $10 on your approved lock. By then I had bought a house and was in the process of emptying the unit. I DREADED having to go to my storage unit for the yesr I had it because I knew there was going to be a 15-30 minute struggle to lock it back up. And I had to find a friend to PAY to come help me every time. Your office REFUSED to fix my latch, so I mostly just couldn’t access my belongings. I’m a single disabled lady, and I don’t appreciate the extra work, expense, and hassle your office put me through. I have ZERO reason to ever recommend this facility to anyone, unless I hate them. I asked multiple times for my latch to be fixed. It took all of five minutes in the end. Yall owe me many HOURS of aggravation in my life that I can never get back.

Rating:

5.0

Jeff was very helpful friendly and knowledgeable of the facility and answered all of my questions.

Rating:

5.0

Great girls working the drop off It’s was lit a NASCAR team

Rating:

1.0

Suppose to have a unit rented with a month free but when we got there they couldn't find it or give us one. They recommended another U-Haul a block away

Rating:

5.0

So far so good

Rating:

5.0

Great staff. My go to Uhual location.

Rating:

3.0

My unit was dirty but they quickly cleaned it out. And while they put mouse traps and bait down, I still had some rodent damage to some outdoor lawn cushions.

Rating:

5.0

I'm 72 years in 50 of those years starting with my first move using u-haul and in the following years I have used your services a dozen or more times. This was the best experience I ever had, Mr Dawson runs a good ship and his staff reflect that in every way. thank you Steve West

Rating:

5.0

This facility was a great location for my move. The staff here was very accommodating and ran well, from mfmt on down. Very friendly & helpful.

Rating:

2.0

My experience was absolutely terrible! Large Rats urinated and droppings all over my things, they ate through my bags, mildew and water damage. Oh let's not talk about the dead large rat. Rats not Mice! And I paid for insurance coverage. Just awful. I had to throw so many of my things away. So I didn't even open because I saw it had been eaten through.

Rating:

1.0

Excessive Rodent Problem and you pay top price for your unit

Rating:

3.0

There was damage caused by rodent droppings and damage to items. The rodents chewed pictures and rodent droppings on furniture. There was damage to my leather couch caused by rodents along with my mattress.

Rating:

2.0

Rats

Rating:

4.0

There was supposed to be a lock inside the unit, but there wasn’t. The light wouldn’t turn on at the switch or by the chair. It looked like it was hanging from the wall and when I touched it it sparked. I reported it to the desk and one of them came to verify it wasn’t working. The next time I go back I have to let them know so someone can possibly fix it. I’m not upset by it, just wished it was already fixed so We could see to put our stuff in.

Rating:

5.0

Fix your lights in the units.

Rating:

5.0

Great management and staff. JQ,Angel & Ronica Jeff, Assistant Manager, Lot maintenance person mechanic. Everyone was always courteous and professional. Always suggested extra products that I needed. JQ knew which boxes I needed to purchase and exact quantity. Davis Hwy Uhaul made my move & storage a less stressful time. The entire staff needs to branch off to management at other Uhaul stores. This is one of the best teams ever!!!

Rating:

5.0

Only thing is I wish I had got a climate controlled storage my bed and shoes was damaged but that’s on me so get one if you can

Rating:

5.0

Team working the morning of 3/24 was AMAZING! So helpful in getting my car off the auto transporter after a poor job done in Oak Lawn, IL. Great service.

Rating:

5.0

Jeffrey Dawson treated me and every person that came in the business as if they were the most important person he had ever known. When I started my move in the Indiana area I waited in long lines. There were no employees to help. When I arrived at Jeffrey Dawson’s place he was unhooking the trailer in anticipation of my next need. If he doesn’t own the place he’s the best employee a business could have. Great guy thanks

Rating:

5.0

The man that helped me with storage and answering questions was so kind and professional. He needs to train all U-Haul employees on how to treat customers. He is on target! I thank him so much. It is stressful moving but he was there to make it better.

Rating:

2.0

Facility is old. Has an old garage, mildew smell.

Rating:

5.0

Mr. Dawson and his staff calmed my anxieties after a stressful day driving and towing a vehicle for four hours in the rain. Storage needs were met.. Top notch service. I highly commend this team.

Rating:

5.0

Thank you.

Rating:

5.0

The manager (Jeff?) was great.

Rating:

5.0

The manager and staff were Top rate

Rating:

5.0

I had very little time to prepare for this move but Mr. Dawson, at the U-Haul store was very helpful every step of the way. Thank you Mr. Dawson.

Rating:

4.0

It was just what was needed.

Rating:

5.0

clean unit and very friendly and helpful staff.

Rating:

4.0

Recommend baiting "critter" traps more than once if a unit is rented for a long period of time. Improve the security system...was not functioning at all.

Rating:

5.0

.

Rating:

4.0

The only problem we had was there was a water leak into the back of the unit and several boxes got wet and ruined a lot of cloths and bedding. Still going through to see what can be saved or trashed.

Rating:

2.0

The call center and store are not on the same accord. Call center gave me a storage that was too small. truck burn too much gas or the needle is broken. I spent close to a 100 to drive to Panama City