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Michael DCustomer Reviews for U-Haul Moving & Storage of Power Ranch
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had a 630am pickup on Sunday and my vehicle was blocked in. I called the help line multiple times..over 5....and was each time hung up on or passed to someone else who then hung up. And then this site HAS NO MANAGER!!!!!!! So NO ONE HAS THE AUTHORITY TO FIX ANYTHING. There has to be someone who is solution oriented when situations like this happen. I was renting a van for an event that had THOUSANDS invested and I couldn't get a vehicle that I had rented. I would like to say that both Seth and Hannah (storage side manager) were really great when I had time to go back and get the vehicle during business hours and then return but even their hands were tied on some things because there IS NO MANAGER and apparently your computer system doesn't run well either. I will most definitely never rent from this location again.
Jessica GAwesome example of good customer service 101. Nothing major but did all the little things right and made it simple.
Paul DThe check out system was terrible.
Lori MMake sure employees check vehicle bumper to bumper before putting them back out onto the streets U-Haul give me
Nickolas NTechnician was very knowledgeable and friendly
Kathy VShannon was wonderful and so helpful
Julie BDefinitely will rent a storage unit again in the future, very clean facility and good staff
Jose N | Overall ExperienceThe customer service for this experience was terrible. If it wasn't for the cost of the Ubox and the delivery service. (The delivery drivers were great). I would never use uhaul again. There is no need to be transferred 5-8 different times and be on hold for 45 minutes. When I finally reached the 8th person (wrong location by the way. Ubox was in Estero, FL and AZ helped.) The lady I spoke with in AZ was kind and called the location needed directly. I was told that someone from the correct store will call me back, never happened). I tired the next day when first opened and still on hold for a while. when finally reached someone. I changed my pickup date from 4/5/24 to 4/4/24. I was told that someone will call me to give me an eta later in the afternoon. No one called, I called first thing in the am 4/4/24 to get an eta. I was told I'm scheduled for Saturday 4/6/24 (Never was Saturday discussed). Lady on the phone stated the earliest she can do is Friday 4/5/24. Thats fine. I was disappointed with how rude they were on the phone.
Kelly MThe application for self checkout of the rental was awful. The app would either run really slow, glitchy, or crash altogether. It took me 25 min to get through a process that should probably have taken about 5-10 min max. This caused me to have to worry about being late for my movers and waiting till the store opened up. Other than that, my experience was great.
Mitch MJust want to say Shannon, they’re the best! Super friendly, helpful knowledgeable. Shannon made me really relax and they made me feel welcome. One less day stressing, I had to deal with that day all because of Shannon. Thank you Shannon I can’t say enough nice things about you.
Marsha S | First ImpressionsBut, they need to make sure there is ALWAYS someone at the front desk. I stood inside for 15-20 minutes waiting for someone to ask me if they could help. It would be especially bad service if management decided to have too few employees just to save a few bucks.
Stephen DGreat customer service; friendly and helpful
Nicolas D5 stars. Thanks.
Diane PUnclear as to why receipts aren't available immediately upon return. I returned the truck 9 hours ago and still don't have a receipt.
JEFFERY CAs always. Quick and easy
Joe EGood experience
Patrick MI was told that the hitch was in Glendale on Monday so we could install in Queen Creek on Wednesday. When I arrived they had no record of my reservation and the part was not in. Needless to say I was very annoyed that I had to come back on Friday. However, once getting the hitch, I was very pleased with the diligence and the completed work by the installer.
Jeff FGreat Staff!
Debra GI have rented several times and always very helpful.
Joe ENobody came out to the return area. I started walking towards my ride and to put keys in drop box then someone came out and I had to go at that point. I called them to figure out mileage with no help or resolution. Terrible customer service
tyson lDropped the Uhaul trailer off at 6pm, was told I would receive a confirmation email closing the ticket within 5 minutes. Around 6:45 had not received an email saying order was closed, called the store, no answer, directed to Uhaul support who told me to call back at noon the next day if my order still was not closed. Called back at 1PM the next day because order was not closed, Uhaul support called the store. My order was closed and I received my confirmation email but was charged an extra $31 because they closed the order the day after I had dropped it off. Had to call back to Uhaul support for a THIRD time to get a refund for the extra charge.
Jake LMy experience with this location was pretty darn good in all respects. Nice people and good service.
jeff nEverything was great. No issues at all.
Robert DAlways have a good experience at this location. Very friendly staff.
Caitlin DBest customer service
MARIO CYou all or U-Haul needs to offer military discount on trailers and trucks!
Rick DStaff was very friendly and helpful!
Deb GComplete rental was without a problem. It made my job easier.
Henry J | First ImpressionsThis was the third time I was issued Chevrolet Silverado Truck BP 5385 E which each time before I informed the staff that the Trailer light Running lights were not operating on the 7/9 pin receptacle. This time hesitant I asked again if this truck was good to go and was told this truck had no trailer light issues. If this is not fixed next time I rent I will file a safety complaint to corporate with my history of notifying staff about the problem which prevents me from towing a trailer in the dark. I will also use other locations.
Michael WNothing ! Every employee we dealt with, was very pleasant and knew what they were doing. Exceptional service was given to us by Shannon.
Arthur TLexi was super helpful, and did a great job hooking the trailer to our vehicle. Great experience!
Steven JApp is a little slow checking in and out.
jeff cI was greatful to have meet Robinson Madera the general manager who I can see cared about customer service and help customer as he helped us with storing our personal beings even doe it can be stressful at times he made the experience less stressful we where disappointed he was moved and saw the difference in customer service as we couldn't even get a simple call back or talk to any the from the office at Queen Creek and power rd uhaul. The service is now horrible as I ask for help and was denied any from uhaul employees so in my opinion uhaul should have never move the general manager Mr. Robinson Madera out of the Queen Creek office what a mistake that was from your Main office or the person who moved him. Well I see dissatisfied in customer future at uhaul on Queen Creek and power rd.
Shirley P | Overall ExperienceAlways great service
Lisa SBest Staffed and Maintained U-Haul location I have ever rented from and why I will only rent from this store!
Michael WGreat customer service, from check out to check in. No waiting, resonable pricing, and large inventory of a variety of trucks and trailers.
DAVE TEveryone was really nice, Shannon was awesome should me to my storage unit and showed me all the security.
Donyale Bvery friendly and helpful staff. Keep it up.
MUSTAFA AI did a drop in request for a trailer. Employees at the pickup location were great to work with.
Don SI have no suggestions because my experience was over and above excellent. I had a question ref returning the truck, fast responce, courtious, and vert helpful/ I highly rate this location and the people!!!
FRANCES MEXCELLENT CUSTOMER SERVICE!. "Michael" handled the initial equipment check-out process when we went in to pick up the 6x12 cargo-trailer. He was very friendly, polite, patient and kind to us during the detailed paperwork process. The hook-up process for the trailer to our vehicle was completed in a timely manner, with a thorough safety-check. The one-way trip to Colorado was completed with no problems. We are grateful for the professional expertise of the U-Haul staff and the EXCELLENT outcome of our long journey to Colorado. Could not have been any better! Thank you, U-Haul!
Eric AFix the truck, suspension and steering is look and bouncy. I’m a mechanic by profession and it’s hard to keep on the road
Jeffrey PI just want to give my thanks to one of the reps that was very friendly and made my entire, renting, returning and signing up for a storage unit process very easy. Shannon K was my Uhaul rep yesterday when I rented the truck and today when I returned the truck. I even decided to rent a storage unit after Shannon told about the deals going on. This is my 4th experience with Uhaul and by far the smoothest process and best customer service yet. Nice clean facility and great customer service!
Tyler MChelsea was amazingly empathetic and helpful! All of the employees there have always been super friendly and helpful also from when I first got my unit rentals to this rental! I don’t remember the 2 in office when I picked up but they were awesome too! Of all the experiences with uhaul this location is definitely managed the best with customer service at the top!
Jenna V | Overall ExperienceStaff is always helpful and friendly.
Mark MNone of our key cards worked to get into my storage units.. it took an hour and a half to get it going because the computers kept freezing.. then when we finally moved my stuff the gates wouldn’t open and we had to go to the front office 4 different times. They came with their golf cart twice but upon leaving it didn’t open again and we called the intercom and no one came to open it so three different t cars had to go into reverse and go in the way we came in. I set a passcode with the guy at the front desk and that said access denied. I will def be moving my furniture out.. please hire staff that knows what they’re doing.
Mariam O | First ImpressionsNo issues
John Sgreat
Jon FCustomer service representative was very fast and friendly
Joe MDrop off location to far
Guy BShannon was well knowledged and super helpful.
Christina TVery easy to rent and return. Great store stock of supplies and very helpful staff. Best rental experience ever!
Greg CLexi was awesome! She was very kind, friendly and helpful. Very easy to work with and made picking up the rental easy. Dropping off was a different story. Pulled up to the drop off area and waited for someone to come out. No one came out. So I walked in to 4 employees standing there. One asked if he could help and I said sure I need to get this trailer off. He then came to help. As he was walking out one of the others said something under his breath. The guy helping me seemed like he really didn’t want to come help unload. Honestly probably not going to come to this location again. I will drive extra to avoid the laziness and dismissive behavior. Again, Lexi was amazing and I would recommend her to help anyone out.
Ryan GThe staff was great to work with. The best experience with UHaul I have every had. Great customer service.
Greg R | Overall ExperienceMy husband and I came to this location our first time renting. The employee shanon helped us as much as they could then they went to grab another employee by the name of Seneca (unsure how to spell her name) she has black hair with tons of tattoos. She wasn’t attentive, her communication skills were bad, she didn’t have a sense of urgency to help, and her attitude was unprofessional. I was confused about a few things so I went to ask her questions she answered them with lack of people skills. I approached her to ask for her name. Shanon showed me the badge but Seneca didn’t. I told her I was going to leave a review because that was poor customer service. Seneca and shanon both put the straps on the wheels but the strap had came off the wheel Senecas side. We then had to come back to the location the next day for the straps to be added back onto the car. Now we were 2 hours behind on schedule to move. I asked for the manager and he approached me with concerned and assured me that I was in good hands, the right way to help a customer. Seneca needs to work on her people skills because this job consists of communicating having a sense of urgency and actually doing the job correctly. Don’t have Seneca help you if you go to this location. She needs to do better or find a job that fits her work style because this ISNT a job for her. Situation was taken care of due to the manager helping. I recommend this location only because the manager helped tremendously.
Crystal GThe staff was excellent! The Seth(s) and the young woman at the counter were awesome ! her name started with a C.
Robert WDrop off process was a bit unclear and app would not work for drop off.
Wade HEveryone was very nice and accommodating. Great service. Thank you!!
Anusorn K | Overall ExperienceSoild assistance on-site. Terrible app functions to check vehicle in. Went through entire vehicle photography upload twice to no avail. Absolute waste if my valuable time. Promote and give a raise to all on-site humans and immediately terminate the brain trust behind any on-line function at U-Haul becuase none of it works as intended.
John HVery pleasant and confident in knowledge of the business
VICTORIA M | First ImpressionsExcellent team thank you
James G | Overall ExperienceThe staff was friendly and efficient. The facility was clean and easy to access.
gregory fNot enough people working for a Saturday morning. Long line and took a long time for check in. My reservation didn’t match the counter persons.
Dan WRep. Isabella was helpful with setting up the contract and taking care of my needs. Thanks
VENKATA PIf tipping were appropriate the entire staff needs a huge tip. The manager checked in to make sure I was good The cashier was polite and efficient The main contact did a fantastic job and reduced my cost significantly by not charging for what I already had in place Just a fantastic experience
Lanny Bno improvement is needed
craig lYall charged me for two months after asked you in person to cancel my account the day I moved out and didn’t, then charged another month after, and your customer service refuses to help because your employees can’t do their violently simple job.
Cory B | Overall ExperienceEverybody I came in contact with was very helpful and professional.
Stephen DHire better people and have a better GM who actually cares about the customer and doing what’s right. Terrible experience. Would not recommend to any friends. Will be leaving an honest review on Yelp and google reviews.
nicholas pU-Haul provided me with a safe and secure place to store my RV at a reasonable price. I only stopped using the facility because I sold my RV.
KENT M | Overall ExperienceQuick and easy!! 100% would recommend this location!! Great customer service!
Tristin MThe manager Robinson was incredible. He helped us get our U-box unpacked early, accommodating our schedule, and assisting us beyond our expectation. I would certainly recommend this place to anyone.
Rhianna KNothing
Juan JYes, moving sucks and we were in joking around having a good time and the team played into it and went with it. Nice to have some people that aren’t stuck up snobs. Shannon was a riot even though new. Had a great time with them all
Kevin N | First ImpressionsFantastic service and excellent security! Robinson has been very responsive and helpful during our holiday move!
Chris D | First ImpressionsThank you for taking care of my things!!!
Alexis L | Overall Experiencegreat staff and very nice storage options for both my trailer and household items. mahalo
FAAALIGA F | Overall ExperienceThe office staff was very friendly. The facility was well lit and clean. The office hours were very convenient. We rented a truck at the same time as the unit everything was very convenient, and we were very satisfied.
ANTONIO F | Overall ExperienceRobinson went above & beyond in providing me the best customer service & making sure I had the right amount of storage for my belongings. I truly believe Robinson not only cares about his job but his community as well.
Isaiah B | First ImpressionsAwesome crew on Power Rd!!
david g | Overall ExperienceTermites ruined my furniture stored there. I could not get help from staff on how to file a insurance claim. I have pictures of termite trails and ruined furniture.
walter w | Overall ExperienceJen and Robinson were amazing to work with. Thanks again!
Samantha M | Overall ExperienceI was give and "handicapped" unit with swing out door. I would have preferred a roll up door but apparently there are not a lot of units avail 10x15x10 Can I change it ??
Michael G | First ImpressionsThe manager Robert and Assistant manager were so beyond helpful and nice it made my moving experience 1000% better. Honestly they were so kind and we're able to answer any questions i had regarding my storage unit and my u-box. That was the best experience i've ever had with a storage unit! I couldn't appreciate them more
Rachel G | Overall ExperienceExcellent friendly service.
abe g | Overall ExperienceWe suffered through several communication and misinformation issues: -central number told us there was no elevator at facility -reservation Agent set up storage move in date that caused extra day of truck rental. We were not informed about this until dropping off our truck ($40 additional charge) -central number did not have any info about new facility which will be opening up in our area soon
Richard P | First ImpressionsAfter all issue with the truck rental, this site sent me a message that even after I had canceled my storage, trying to charge me almost $300. Over all super disappointed that such a large company can’t get the system they use to work properly. Their short comings should pushed onto customers.
Derek B | Overall ExperienceJust at right moment we needed a storage facility to vacate the home having been sold The power ranch facility came to our rescue. From the rep helping to locate the size units we needed To the staff checking us in to Robinson reserving the 26 ft Truck to transport All our belongings To Prescott valley, az were wonderful . Their courtesy & caring to help in our move were highly Appreciated. Anyone looking to find a facility that is exceptional in all areas I recommend UHAUL Storage At Power Ranch. They are folks who make you feel like Family. Bless you Power Ranch for being there for us on our move September 9, 2023 Thank you, Stevenson Family
PHYLLIS S | Overall ExperienceI've moved 39 times. Robinson Madera is the most professional Uhaul employee I have had the pleasure of doing business with. I utilized the Uhaul storage facility that he manages as well as ubox rentals and have been in the office several times to ask questions and take care of business. His team was helpful and and able to answer all of my questions. Robinson seemed to be everywhere at one time and made the place run like a well-oiled machine, especially under pressure. He even came out and offered us water on moving day, though I'm sure he was busy. Our ubox door was broken and he personally took care of it. He wants things done fast and right which I'm sure makes it hard to delegate, but it seems like he has a good team behind him. I highly recommend the uhaul storage he manages in queen creek.
WILLIAM G | Overall ExperienceFacility was great, only complaint was when I originally booked the person who completed my request booked the wrong facility when I was very specific about the location I was wanting.
BROOKE S | Overall ExperienceThe process was so easy & convenient! The only hiccup was we rented a truck 9-5 , brought items to be stored at your facility and thought we were finished with truck so we turned truck in. We then realized we forgot a storage area that also needed to be transferred to storage & had to start a whole new rental! Essentially, we paid to use the truck 2 times!
Dawnie M | First ImpressionsWas offered 10% monthly military discount, but never received it. Called and emailed, always reassured it would appear, but never received it. Ended up going canceling early and going elsewhere.
Ernesto A | Overall ExperienceThe manager is the best!! He always take great care of me!!!
adrian g | Overall ExperienceGen. MGR. is outstanding, very professional.
Peg K | Overall ExperienceStorage facility is so convenient and that it is temperature controlled really helps on these summer days! The elevators, carts to help with the move, everything was well worth it for our move. There is also convenient parking area that is in the garage for you to pull in your vehicle and load without being in the blistering sun. We rented a U-Haul there as well and it just makes it so easy and stress free.
Bridget H | Overall ExperienceVery friendly and knowledgeable staff !!!!
ANTONIO F | First Impressionsgreat customer service by GM/Main manager and staff.
miguel r | First ImpressionsThe staff was very professional and went out of their way to assist us.
Kenwa K | First ImpressionsMet all my expectations.
Ramiro A | Overall ExperienceThe staff was very helpful, showing me the different sizes of units, and then walked me through the security process to get into the building. I then tried to get in after-hours, and it was seamless.
robert s | First ImpressionsThe GM was the one helping me, i forgot his name, but he was awesome and walked me through the whole process. Super helpful and nice.
adam m | First ImpressionsThe staff and manager was very friendly and helpful. Top notch in my book and I will be back and telling all my friends and family……
Matthew D | Online Move InRobinson was very helpful!
Dana B | First ImpressionsThe female acting manager was best ever Kind, considerate and very helpful.
Jeffery Z | First ImpressionsIt is unfortunate that you decided to discontinue your rv storage. I did however find another facility for my rv. It will not be U-Haul.
bert f | Overall ExperienceCouldn’t have been happier with the manager and his approach to customer service. The staff was very accommodating. Would gladly use This facility again and recommend it to anyone.
Jerry W | Overall ExperienceStood in line for 30 min to get our U-Haul. The gas table was completely empty.
Shonda S | First ImpressionsEveryone was amazing! The Store manager was the best human to ever exist! Worked well with us and all on short notice! He displayed excellent customer service at all times! Very friendly!
paul j | Overall ExperienceThe customer assistance I received and also provided to other customers while I was at the facility by Robinson Madera was top notch. Robinson was very attentive to everyone's needs and time while juggling a number of customer needs and questions, and all with a delightful presence. In an time where many companies and services have lost the customer service edge, people like Robinson make the difference. Dealing with Robinson, I will always go back to this service and location for my storage and moving needs. Thank you Robinson!!!
kevin c | First ImpressionsGreat folks answered all questions, very positive and knows the importance of what people need. Robinson is the man!
Gerard Z | First ImpressionsThe care given to detail and the clear instructions to how the facility works was made very understandable, and the welcome that we received from Robinson made the whole moving experience. Excellent I would absolutely recommend this U-Haul storage facility to anyone looking to move here.
Karyn Z | Online Move InFriendly and efficient staff
Candace M | First ImpressionsA map of the facility to help me find my storage space would have elevated my experience (instead of having to wander around searching for my unit).
Makenzie S | Online Move InThe general manager helped me get a truck, a storage space and was very kind and very helpful, during this stressful time. Thank you, thank you
Nancy M | First ImpressionsExtremely clean and secure. They have carts to use for unloading and loading.
Susan S | First ImpressionsManager and Juan we're excellent!
CHRISTINA H | First ImpressionsHours should be same every day you are open. Just close all day Sunday.
walter w | First ImpressionsVery disappointed in uhaul storage facility... Very Poor service
Kristine P | First ImpressionsVery nice and professional staff, they were tremendously helpful and kind. They were understanding of my situation and helped me so easily.
Abdulhmeed A | First ImpressionsI forget the gals name who helped unfortunately but she did an amazing job and was extremely helpful ! She’s awesome !
Trevor E | First ImpressionsI know staffing is an issue everywhere. I felt terrible for the associate at the desk was hustling but you can tell the line of people were stressing him. He did a great job, but I know he was stressed and there were some impatient people
Michelle N | Overall ExperienceI’ve always been pleased with the services and staff at U-haul. My go to place for storage, moving supplies and transportation. A+
Kim T | Overall ExperienceAll was great until I closed out. With todays digital world, I was amazed that even though I’m a loyal Uhaul customer (trailers, truck rentals, storage) that when I moved out, there was not a refund for unused time. My bill was set up for auto pay, I planned to move out on 3/24/2023, my credit card was charged just a couple days prior. When I question it I was told I should have moved out earlier. There is no reason once the contract is terminated that a pro-rated refund would go back to the customer. That would be a good business practice that most reasonable companies would follow. After a great experience, it left a bad taste. It would make me rethink using Uhaul storage in the future.
Tom D | Overall ExperienceGreat service.
erma t | First ImpressionsStaff took time even when they were busy. Courteous and professional start to finish.
Esteban P | First ImpressionsGreat new facility!
Mark P | First ImpressionsRobinson was amazing lane very helpful!
Corey T | First ImpressionsThe front desk personnel was very friendly, answered all my questions and was very professional.
Zinnel C | First ImpressionsAlways a good service
Jubal B | First ImpressionsGabriella was amazing. And very helpful. Great customer service.
rebecca g | First ImpressionsVery helpful and professional!
MICHAEL R | First ImpressionsFriendly staff, ready to help. Awesome storage, clean safe
Hector L | Overall ExperienceJust keep doing what you’re doing, as it is working. Thanks for always being a professional location.
Don B | First ImpressionsThey were very friendly and accommodating despite being very busy.
Deandra G | Overall ExperienceMy experience w/ UHaul has been exceptionally positive! From the beginning to the end; utilizing Several services UHaul offers; truck rental from CA to AZ, an AutoTrailer, & rental of large Storage, another truck rental, & Closing of Storage has been great! No issues!
Francine C | Overall ExperienceVery helpful staff....😃
harry c | First ImpressionsThis uHaul location is the best. Great prices for storage units. Accommodating hours. Lit up and security cameras make you feel safe. Friendly staff. Highly Recommended!! Way better than other storage places I rented at like Public Storage.
John R | First ImpressionsThe unit I rented was too small. I was given a month free but wasn’t able to apply that to a bigger unit. I barely moved in the small unit (less than 6 hours) I should’ve been able to still get a free month and not exempt just because I went to a bigger unit. This is a terrible experience. I’m looking to leave this facility soon
Christine S | Online Move InThe Staff At Uhaul @ Power Road In Queen Creek Are Exceptional. They're Helpful & Curtious. Very Clean Building & Eady Access. Thank You.
Bernice H | Overall ExperienceMy experience with the Power Ranch facility was totally satisfactory. My only issue was with my initial reservation with the call centre prior to my visit which was not recognized once I attended the facility. However. the local manager gave me first months rent free to compensate for the more expensive site which was available upon my arrival, I don't understand the point of call centre reservation if they can't hold the space that I reserved.
Brian B | Overall ExperienceThe service was excellent and very helpful!
vince a | Overall ExperienceMy experience using the U-Haul storage unit was excellent. The staff, and in particular Robinson Madera, was very cooperative and friendly. I had one minor issue (my error) and Robinson helped solve it with ease. I'm still using another unit at this location and will continue to do so for some time.
JIM H | Overall ExperienceThey were a great help when my original movers never showed up. They booked me with someone reliable and everything went perfectly the next day. Very thankful. Robinson and his staff are GREAT!!!
Mary M | Overall ExperienceThe whole place was clean top to bottom. Staff was helpful and friendly. Very well run by Robinson and his crew.
Michael S | Overall ExperienceVery nice and clean facility. Will tell friends and family about it.
Frederick D | Online Move InThis is a new facility and all was as one would expect for such. Staff offered helpful advice, always friendly and knowledgeable.
GLENN W | Overall ExperienceGreat service and experience!
LORI L | First ImpressionsWorked with 3 different employees during my move in to my storage unit. First employee i worked with was not knowledgeable on how how to set up a first time renter. I would ask questions and he would have to wait until a fellow coworker was available to ask them the question for me. It took me about 20 minutes to get set up since the program the company uses for ID check was not working on my phone (even employees tried and it wouldn't work) and employees ended up scanning the ID for me a different way. Should have just worked with the 2nd employee because they essentially set me up and 1st employee just had to hit print. Even that was too hard for him because he said printer was not working but it was just out of paper. 2nd employee was great and felt like the lead on shift (I wish I could remember their name becausethey were great. They had a double nose piercing.) First unit I was assigned had two water pipes going through it and was interfering with my cubic space so I had to go back downstairs to switch my unit. 3rd employee was great! He was called in from the truck return area to help condense the line and worked quickly and efficiently. I think his name was Brayden or Brendan. He helped transfer my unit and I was able to get back to moving my things.
Brianna D | First ImpressionsBrand new facility, friendly service, quick and easy process
Jeffrey H | First ImpressionsEveryone I had the pleasure of dealing with at this location was amazing.
Nikki B | Overall ExperienceThe best storage facility around. Staff was great and everything was clean. Very positive experience.
Jacob T | Overall ExperienceThank you for helping us out in a needed moment to support us selling a house and transitioning to a new one. I really appreciated the Cleanliness, the later hours we could access storage, and the carts WERE A LIFE SAVER.
Danny R | Overall ExperienceDue to negligent maintenance rainwater entered my unit and damaged my property. I was told to make a claim against my insurance but I did not purchase insurance at time of rental and my claim was denied. Regardless of insurance or not I would expect that the facility would provide a reasonably maintained unit. Basically I see this as being provided a defective product/service with no warranty or compensation for loss.
TRACI L | Overall ExperienceRobert the GM and his staff where great I would recommend his facility to all of my celebrity colleagues they where great and didn’t even know they helped a celebrity out. So hats off to them for showing great hospitality and going above and beyond thank you!!!!!!!
RYAN G | First ImpressionsCalled in to reserve a specific storage and the person I spoke with ended up booking a different location. I should’ve checked prior but trusted the agent. I’ll be moving facilities soon
BROOKE S | First ImpressionsStaff was very friendly and helpful.
JIM H | First ImpressionsSuper helpful Manager and staff. The place is nice and clean and we were able to move in without any interactions (COVID concerns)!
Caleb B | Online Move Invery friendly staff. experience was great. will come back again.
Nicklaus O | First ImpressionsThe staff at this location are all exceptional and go above and beyond to help the customer.
Michael M | First ImpressionsThe staff is exceptional.
Michael M | First ImpressionsStaff is Amazing, went above and beyond to make our move easy!! Very well Managed
Jack W | Online Move InWorkers was very nice
kevin b | First ImpressionsI have always had a very favorable experience using U-Haul. Customer service has been top notch.
Peg K | First ImpressionsThe manager, Robinson, was extremely helpful and kind and solved any little glitch with our move!
Mary M | First ImpressionsThe Staff Was Great. Highly Recommend It. 🙏💕🇺🇸
Bernice H | First ImpressionsStaff was very friendly and helpful.
Ryan B | First ImpressionsI worked with "Yaya" and she was an absolute pleasure to work with. I was offered a free unit for one monthm She was so happy and positive. She was very knowledgeable and showed us the different sizes available. She even walked us to the unit we chose. She was very charming and charismatic. Uhaul should look into her development because she has a lot of potential.
Adam C | First ImpressionsI’ve used a lot of different storage unit facilities in my life but none like this one. It was the most amazing experience putting my stuff in my unit here. The staff were incredibly helpful, moving into the unit itself was a breeze, the equipment and carts worked perfectly (which is rare) and the manager Robinson went above and beyond. I never write reviews but this facility definitely deserves an amazing one. 10/10 on all aspects.
kelsie j | First ImpressionsNo comments
Johnny W | First ImpressionsThe only thing decreasing my rating is the rental seems too high.
kari h | Overall ExperienceThe manager was one of the nicest person I have ever met. The entire staff was always happy to help. Customer service was the greatest ever. You have a excellent staff. Thanks for your service.Ella Vance
ella v | Overall ExperienceBest uhaul I’ve ever been to
BLAKE S | First ImpressionsRobinson Madera, the GM, went above and beyond! Friendly and provided great customer service! I am beyond pleased!!
Alfred G | First ImpressionsOverall I was pleased with renting the storage unit and with the security.
cecilia l | Overall ExperienceThe biggest issue with my experience was trying to get a hold of anyone on the phone. Your automated system sucks and is not easy to navigate through and I never was able to reach anyone in order to handle what needed to be handled.
Steven W | Overall ExperienceSuper friendly and helpful. The covered parking cost was the best value I could find.
Josh T | First ImpressionsWonderful Staff Great experience
Trynu D | First ImpressionsHad a great experience here with the manager Robinson, will recommend to friends and family.
Kailee O | First ImpressionsVery helpful, manager was very nice , very satisfied customer
Andreas C | First ImpressionsKaty was professional and took the time to address my needs and offered me all the options available. This new location is a state of the art facility and is one stop shop for all my moving and storage needs. Great experience!!
FAAALIGA F | First ImpressionsHaley went above & beyond to help me move in! She answered all of my questions-sometimes more than once, and even measured the elevator to confirm a large piece of furniture would not fit. She quickly helped me resolve the issue by moving my Reservation to a 1st floor unit. I am so appreciative of everything she did, and with a positive attitude along the way!
Deandra G | First ImpressionsWe were very impressed with everything about the staff and facility
sherri b | First ImpressionsEncountered an actual Karen as a customer 1st time for everything! Staff were highly professional and handled the Karen appropriately and succinctly. Staff bent over backwards apologising for said Karen. Highly recommend this location! Don't recommend Karen's as a matter of rule
David M | First ImpressionsThe lady who helped me at the counter was perfect. She was helpful, communicated instructions well, and was just a great person. The staff was very kind and friendly, which I greatly appreciated. The only critique that I can give is that my storage unit had some dead bugs. Aside from that, I’m still satisfied with the customer service.
Dustin T | First ImpressionsJohnathon was extremely helpful and worked hard to give us the best rates. He was very knowledgeable about the facility and professional. Definitely recommend friends and other people for this facility.
Tamara C | First ImpressionsIt was fast, professional and easy to obtain a storage unit and reserve a truck Amazing facility and staff Thank you
CAROL P | First ImpressionsStaff took care of my needs even though I was confused about the size of my unit.
Trisha C | First ImpressionsKaty was very pleasant and her staff was nothing short of awesome! Jonathan was also very attentive & helpful. Truly a wonderful team working here :) My overall move in experience was phenomenal! I would highly recommend this U-Haul location to others in the future.
GJuana W | First ImpressionsAll the staff here were extremely kind and helpful! We had just driven from Washington to Gilbert when we arrived to the location, and they made the process painless - relieving a ton of stress. Joshua assisted my boyfriend over the phone to find the right unit for us & quickly took care of us when we got to the facility. One of the gals (didn’t catch her name - so sorry!) gave us all water while we were unloading which was greatly appreciated. A few other staff members were joking around with my brother & it was a really comfortable experience. Small acts of kindness and compassion make the difference. Big thank you to the staff!!
Makayla L | First ImpressionsThe team was very helpful and informative
Mark H | First ImpressionsVery pleased with the service. Received a call from Katy a few days prior to my move in date to confirm my reservation. Received a call from the office staff the day of my move just checking in with me. Personnel at the front desk were very kind and helpful. Great experience. It’s so nice to get great customer service these days. It’s hard to come by. Thank you!
Kim T | First ImpressionsVery friendly staff
Mirna C | Overall ExperienceI had my storage unit for over 5 years. The staff has always been extremely friendly and helpful…and the bathroom was always clean, more so than any public restroom I’ve ever used.
Bryan C | Overall ExperiencePower Ranch has the most wonderful staff. They are kind and helpful.
Tammy S | Online Move InThank you for all your help.
Bernadette D | Overall ExperienceIn getting this trailer parking spot I knew it was only temporary. I do have to say that the lady that checked me out when I had said I needed to cancel my spot wasn’t very polite. Almost kind of gruff.
Duane Y | Overall ExperienceGreat coordination on both moving in and moving out of storage unit. Would use this location again.
Steven B | Overall ExperienceVery Friendly and helpful! Thank you!
Sheilah H | First ImpressionsFriendly and knowledgeable
Laurie W | First ImpressionsSite management was awesome to work with. Facilities were spotless. Will use this storage again in the future!
Jason L | Overall ExperienceRicardo was awesome!
Mary A | First ImpressionsAwesome experience. On site team is top notch. Bent over backwards to help me out. Much appreciated after a 2.3k trip!
Jason L | First ImpressionsService is s awesome.
oshana a | First ImpressionsI would have given this place a five star rating, but they false advertised the dimensions of the unit I was rented. This forced Me to rent a second unit to accommodate My property. As a retired professional Mover from the largest Moving company in the world, cubic square feet and inches make all the difference in the world. 10ft. X 10ft. X 10ft. Should be exactly that. Not 10ft wide X 9ft. Deep X 8.5ft. High
Rodney R | First ImpressionsThe staff was very friendly and very helpful.
Tammy D | Overall ExperienceI went to go drop off the U-Haul and I guess you guys were close which is probably my bad I wish you guys would’ve had a drop box so I can drop the keys off
Channell J | First ImpressionsThe staff were very friendly and helpful! I would definitely recommend this storage facility to friends!
christina a | First ImpressionsStaff made it simple and seamless to get set up and in place
ROBERT R | First ImpressionsI was placed on waiting list for unit and called when available- great customer service experience
jodee t | First ImpressionsVery nice workers and polite ..
Mindy T | First ImpressionsEvery time I have come in, they have been wonderful. Katie also is wonderful! She helped me out!!
Tammy S | Overall ExperienceHailey was really nice and very helpful, would definitely recommend her to anyone. She got us in and out really fast and was more professional and understanding than the other storage places we called. You did a amazing job hailey
Tyler B | First ImpressionsYoung lady helping (forgot name) was so helpful and very efficient. She’s going places
Sunny P | First ImpressionsVery Friendly and helpfull! I needed a 10×20 and they had none so they gave me 2 5×10's for the price of the 10×20. Then later I needed another 10×20 and they had none for 2 or more weeks.I asked them to call me when one became available and 2 days later they called! It was a life saver on a very complicated move!
Steve W | First ImpressionsGreat service, thank you!
John D | Overall ExperienceMe and my wife moved here to Az from Wa. and we have used you in both locations with trucks and a storage unit in Queen Creek, U-Haul has been above and beyond excellent service. Our greatest experience was our dealings with a very awesome employee named Delanee at the 7175 S Power Rd facility in Queens Creek, Az. She was so friendly and professional and made our move so much stress free. Thanks for everything. Ron/Jan P.
Ronald P | Overall ExperienceI had originally called the Uhaul owned facility in Gilbert , AZ , for storage of my utility trailer. Not having what i needed they asked me to hold. After fifteen seconds the gentleman let me know that if i wanted i would be notified when what i needed would be available , or another Uhaul location does have it available NOW. He told me location, phone number and approximately how many minutes away. I called the other location. The woman said that it just became available, and there was a waiting list but she would call back shortly. She called back in 11 minutes and said she called the other people on the list whom no longer needed storage. It was available now to me at 6:45 pm on a Friday night. I told her that i was on my way. I arrived and was on line behind 1 other customer. I was then met by a happy , bubbly CSR whom took care of my storage quickly , efficiently, and thoroughly offering all options and insurance of my rental. GREAT JOB in my opinion .
TOM R | First ImpressionsSuper friendly staff and helpful
Rori P | First ImpressionsGreat service, thank you!
John D | First ImpressionsAlways a pleasant experience EVERY time I came into the office. Always greeted quickly with a cheerful Hello! Dalaney is the reason I rented at this facility when I was checking storage places in the area. Her pleasant greeting and answering all my questions made me rent on my first visit! Thank you Dalaney!! (sorry if I didn't spell your name with the correct spelling.)
John S | Overall ExperienceGreat customer service ✔️
PABLO M | First ImpressionsVery good experience so far. Staff is very friendly and helpful
Patricia C | First ImpressionsThe girl up front was very friendly and professional
Ronald P | First ImpressionsVery helpful and convenient.
William B | First ImpressionsI have had nothing but excellent experiences with U-Haul!
ALEX M | First ImpressionsThe two young ladies that were working on July 30 were pleasant and engaging. I was in the middle of a long day and they made it just a little better by being fun and friendly! Thank you! My reservation was overbooked I guess, so my 10 x 20 unit was substituted for 2 10x10 units. I am ok with the change but was required to purchase an additional lock as a result. I pleasantly asked the ladies if they could work with me on the 2nd lock and they stated that they didn't have the authority but would ask someone else...I don't feel I should be charged for a second lock when the change was not of my doing? What do you think?
DAVID V | First ImpressionsThis is a well run facility. Staff was always available and helpful. I highly recommend it.
Dennis W | Overall ExperienceGreat staff and very helpful !
Paul G | Overall ExperienceFirst Month free is very nice.
Mike W | First ImpressionsGreat experience and staff was very helpful.
Michael Y | Overall ExperienceGreat customer service, would recommend them to anyone
louie r | Overall ExperienceVery nice people! Very helpful.
VICKI R | Overall ExperienceHannah is delightful, she has helped me with several van rentals and now with RV storage. I was on a waiting list for a spot and Hannah called, let me tour, and quickly booked the spot for me. I am very happy to store my RV much closer to home now!
Lorie S | First ImpressionsHannah was always pleasant and helpful. I would use this facility again.
Sherley H | Overall ExperienceThey were the most awesome helpful people! They were great to help us get our storage and assist with boxes. We will bring them all back to them once we finish moving! Absolutely stupendous!
Michael H | Overall ExperienceHannah was wonderful! Polite and very helpful, she made this so easy. Really appreciated her guidance for a storage room and our supplies. Great customer service!
Michael H | First ImpressionsStaff was nice & honest Much better than our experience with Pubic Storage
Gary C | First ImpressionsHannah is very polite and knowledgeable about the property. The unit was available as she stated and ready for move-in as promised. Thank you, will let others know of this facility.
Terry S | First ImpressionsOur experience was everything we needed it to be. I recommend using this facility for your storage needs.
jeff c | Overall ExperiencePleasant, task accomplished quickly, professionally.
Gary D | First ImpressionsExcellent customer service by Dylanney and the other young girl there.They are both an asset to your company.Very refreshing to see such GREAT customer service these days by younger people.
John S | First ImpressionsHannah was very helpful and informative. Thank you!
Craig L | Overall ExperienceRfg
Ana A | Overall ExperienceI always go to uhaul
Craig L | First ImpressionsAll was good for this move...
Steven W | Overall ExperienceThought the advertised rental on your vehicles was misleading. We traveled 119 miles, and ended up paying a great deal more that your touted amount. You should have a graduated scale for excess miles.
Pamela P | Overall ExperienceThe lady that helped me was awesome very helpful. Thank you
Robert A | First ImpressionsGood accessibility, the drive up units are the only way to go.
John G | Overall ExperienceHannah was very helpful and accommodating..
Rebecca M | First ImpressionsI forget her name but she was very very helpful in every way. At the counter when I first walked in during the time I was there etc. I would recommend them
Ken B | Overall ExperienceDidn’t have no problems
Tai z | First ImpressionsHannah is amazing &on top of her game, i will rec. due to my experience with hannah. The other lady, every question was answered "i dont know i need to ask my supervisor! READ THE UHAUL PANTHELT LADY
Jenny R | Overall ExperienceThe best customer service I have experienced. Love this place!
Sherley H | First ImpressionsI have never rented a storage unit before. That was the most insanely simple process ever. Great job uhaul. In a world that is seemingly always more complicated than it has to be you guys are not.
Jeffrey W | First ImpressionsHey young lady that helped me was very kind, very efficient and very knowledgeable. I told her what my family's needs are and she was able to accommodate them.
Jenny R | First ImpressionsExcellent service
Brenda V | Overall ExperienceThe young lady at UHaul was outstanding
JERRI C | First ImpressionsGreat customer service
Paul W | First ImpressionsThe mover that was suppose to unload my truck (Sun City Muscle Movers), did not show up. A HUGH Thank you to Allie Gonzalez for all her help in finding someone to unload my truck.
melvina w | First ImpressionsI went to pick up my trailer for a trip and found they had rented the other half of my space to another person. The size of both of our camping trailers where such that we only had 6 inches of cleara
SCOTT B | Overall ExperienceAllie, the manager is very efficient with the cleanliness and running the facility. However, she could use training in customer service; two of my four contacts with her were less than pleasant.
victoria/robert o | Overall ExperienceI just relocated from Kansas. You guys were very nice, and helpful.
Towanda G | First ImpressionsYou were all great!
Kelly J | Overall ExperienceI was extremely pleased with the assistance provided to me by William when I arrived to pick up my vehicle after 8 months in storage. Ali was most helpful too in finalizing the storage fee.
PAUL G | Overall Experiencethe staff are very plesant and helpful. My entire storage stay was perfect.
Patricia W | Overall Experience.
Edward D | Overall ExperienceI will highly recommend your facility to anyone friends, family and let them know how happy I was with your facility
Angela P | Overall ExperienceThe staff was friendly & compassionate.
Sandra C | Overall ExperienceThe facilty is very clean and the staff exceptional.
Patricia W | ReservationAll of our belongings had a huge layer of dirt on them when we removed them. It was like we had just left them outside in the elements. Would never use this place again.
SHANNON & | Overall ExperienceN/A
JESUS M | Overall ExperienceStaff were readily available and helpful. Thank you so much.
sherry k | Reservation😀
Peter C | Overall ExperienceGreat customer service
Madison F | ReservationService was awesome, very friendly!!!
CARMON R | ReservationAbsolutely exceptional customer service! Made the process of getting my storage unit completely seamless and stress free. The staff is beyond kind! Will most definitely be recommending!
Katie W | ReservationThe staff was excellent. Explained every detail of our storage. Kudos to everyone at U-Haul Moving & Storage of Power Ranch.
JESUS M | ReservationEasy move-in process! The office had extra water when ours ran out and we were so thankful! There were several dollies available for use which made unloading and moving in much easier.
Sarah F | Reservation